Leading Transportation Service Provider gains Scalability

							 Case Study                          Travel, Transportation, Hospitality & Logistics                                         YOUR SUCCESS IS OUR FOCUS




Leading Transportation Service Provider gains Scalability through
Maintenance and Support Services
Customer Profile
A Leading US based transportation service provider serving government organizations worldwide. The business landscape of transportation solutions
encompasses toll collection, transit fare collection, parking fare collection, transportation safety enforcement, transportation violation collection, port
management and other systems and services.




 Business need
 The firm was maintaining a legacy based Toll-Collection system and decided to modernize the                     Benefits
 current application for better scalability and ease of operation. As part of the initiative, the
                                                                                                                   Improved customer service
 customer wanted to outsource the maintenance and support of their current application.
                                                                                                                   Fast and flexible operations
 Technology Environment                                                                                            Access to best technological resources
   Domain - Transportation systems, Electronic Toll collection, Electronic parking systems                         Value addition thru process
   Technologies - Forte, RDB, VMS, C, Embedded SQL, Oracle, Actuate, Unix                                          improvements
   Application Areas - Customer service centers, Reports, Reciprocity, Reconciliation, Violations                  Reduced operational cost


 Project Highlights
   400 O&M tickets per month supported by the team
   24X7 applications support
   Approximately 1000 hours of enhancement work done monthly
   Handle millions of transactions every day
   Offered value additions and process improvements
   Multiple implementation of transportation products for various states/territories
   High performance standards




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