"Retail Refund Policy"
RETAIL EXCHANGE REFUND Policy EXCHANGE/RETURN POLICY Fashiontotal prides itself in providing impeccable service and good value brands. We strive to assist our customers in any way possible to ensure that they are satisfied with their purchases. No purchase is final and if there is legitimate cause for return or exchange, we will do our best to expedite the process. Outlined below are the easy steps in our Refund/Exchange process: - Steps to submitting your Return/Exchange Refund: 1. Click the “Return” tab. 2. Complete the Return Form. 3. Clearly indicate on the form if you are requesting an exchange or a refund. 4. Submit the completed form to our Customer Service Department. Within 24hrs of the receipt of the Exchange/Refund Form an authorization code will be assigned to your claim. All authorization codes have an expiration date of ten (10) business days. 5. Upon receipt of the authorization code, place the exchange/refund item/items in a secure package. 6. Please ensure you include poly bags, tags, clips, pins & labels and the original sales receipt that was provided 7. Ensure your exchange/refund is accompanied by the authorization code assigned by our Customer Service Department. 8. Ensure that the authorization code and the original order number are both PROMINENTLY DISPLAYED on the front of the package. Note: Returned merchandise must be received in the exact condition in which it was received. AUTOMATIC EXCHANGE PROCEDURE All automatic exchanges must be processed by our Customer Service Department. An authorization code and valid credit card number is required to process your Automatic Exchange. Steps to submitting your Automatic Exchange: 1. Click the Exchange/Return Form. 2. Select “Express Exchange” 3. Complete the Form indicating the reason for your exchange by checking the appropriate box. 4. Click on “submit” to complete your Express Exchange. Within 24hrs of the receipt of the Exchange/Refund Form an authorization code will be assigned to your claim. 5. Ensure your exchange/return is accompanied by the authorization code assigned by our Customer Service Department. 6. Place the exchange item/items in a secure package. Please ensure to include poly bags, tags, clips, pins & labels. 7. Ensure that the authorization code and the original order number are both prominently displayed on the front of all packaging. 8. Once the item required is in stock, the replacement item will be processed and shipped within two (2) business days to the address provided. Note: All merchandise must be returned in the exact condition in which it was received. Kindly contact our Customer Service Department at 1-246-435-4405 email@example.com. One of our agents will be happy to take you through the process or answer any questions you may have. INTERNAL PROCEDURE Returns: Upon receipt of the merchandise our Customer Service Department will conduct an inspection. Automatic Exchange: Once the item is in stock your exchange will be processed and the replacement item/items will be shipped within two (2) business days to the address provided. Refunds: Once your return has passed our inspection, your refund will be issued to the credit card that was provided with the original purchase. PLEASE NOTE ALL SHIPPING & HANDLING CHARGES ARE NON-REFUNABLE. Authorization Code Order Number Expiration Date Courier Account Number RETURNS WITH AN ORIGINAL SALES RECEIPT & AUTHORIZATION NUMBER Terms & Conditions a. Authorized returns will be processed within a maximum of seven (7) business days following our receipt of the merchandise. b. Refunds will be posted to the credit card number that you provided with the original order. Please allow at least a one (1) complete billing cycle for your refund to appear on your credit card statement. ALL SHIPPING & HANDLING CHARGES ARE NON-REFUNDABLE. c. All customers are required to make their claim for exchange/refund within a maximum of three (3) business days following the receipt of the original purchase. d. All items must reach our office within a maximum of seven (7) business days following the receipt of the confirmed authorization code. e. Please note, we WILL NOT ISSUE refunds/exchanges or store credits on items that have been WORN, LAUNDERED, PERFUMED, MAKE-UP STAINED, DAMAGED, ALTERED OR TAMPERED WITH IN ANY WAY. f. We have negotiated special shipping return rates with our international couriers for all of our customers who need to return merchandise. When you receive your authorization return code you will be provided with a courier account number. All you need to do is contact your nearest courier service for drop-off or pick-up. The shipping cost will be deducted from your refund. g. We charge a restocking fee of US$15.00 on all refund claim merchandise. h. The restocking fee WILL NOT apply to persons who require a store credit or automatic exchange. i. Online store credits are valid for a MAXIMUM OF SIX (6) MONTHS AND ARE NON-TRANSFERABLE. j. Once your refund is processed you will be sent a statement showing the refund and all relevant transactions associated with the refund including deductions for shipping, handling and restocking fees. Please note ALL SHIPPING AND HANDLING CHARGES ARE NON-REFUNDABLE.