Docstoc

Retail Managers

Document Sample
Retail Managers Powered By Docstoc
					                    JOB             DESCRIPTION

    Job Title:        Retail Manager
Reports to:           Retail Director
Location:             Maasmechelen Village (Belgium)



Summary

Act on direction from the Retail Director to focus full-time on co-
ordinating, planning and developing the retail management activities and
initiatives of La Vallée Village with the objective of improving store
productivity, maintenance, customer service, sales and densities.


SPECIFIC RESPONSIBILITIES AND TASKS INCLUDE: -

    Follow assigned Brands on a day-to-day basis to build a solid
     relationship and be able to analyse and promote their sales; document
     all activity per brand.
    Day-to-day retail management (signage, pricing, ticketing, stock levels,
     trading policies, housekeeping, etc.) communicating and enforcing the
     policies, procedures and regulations of the Tenant Handbook for
     assigned Brands.
    Follow up sales trends through weekly reporting and provide Retail
     Director with sales analysis / charts, projections and results for
     quarterly reviews on assigned Brands + meeting agenda.
    Give guidelines to store managers (of assigned Brands) on profitable in-
     store presentation (stock levels, pricing, signage, staffing) and
     outstanding customer service with the goal of improving store
     turnover.
    Highlight any necessary improvements to the Village’s aesthetic
     appearance and atmosphere (music, lighting, signage, visual merchandising,
     etc.) by working closely with the Operations Team
    Manage the presentation of the Village’s store window displays (rotate
     window displays, update posters, announce new openings etc.) for
     assigned Brands by working closely with the Retail Coordinator.
    Assist with co-ordinating marketing promotions and special events
    Attend and present retail management issues at monthly Store Managers
     Meetings
    Attend Retail & Marketing meetings when required.
    Mystery shopper programme: analyse reports and follow up with Brands
     in a timely manner.
    Communicate all issues and news concerning assigned Brands and the
     Village.
    Attend Brand Compliance meetings when required.
    Submit and contribute to the ideas and bettering of the Village.
d09e7b30-4616-499a-ad06-c99db4e2da4d.doc                        Job Description
                    JOB             DESCRIPTION
   Plan and complete, with the Legal team, the execution of the Brand
    compliance checks.
   Once trained, support the new store opening process through ensuring
    correct Unit handover process including the approval of Brand works,
    Brand and store management correspondence.
   Organise, distribute, update and action the Retail Rolling List (summarise
    Retail Overview Reports).
   Work closely with Operations team to ensure store adherence to rules
    and regulations of the Village.
   Work with Marketing/Tourism/VIP and Community Affairs to suggest and
    execute effective promotional programs at the Village which will
    attract the target consumer and retain his/her loyalty.
   Attend and contribute to the induction programme for new Brands
    and Managers.
   Submit Retail ideas to improve processes in the Village.


Skills and qualifications required

   Very good analytical skills with an eye for details
   Strong international retailing background gained in the luxury
    brands environment
   Strong communication skills, both spoken and written
   Proven decision-making and people management capability
   Good understanding of the fashion industry
   Good knowledge of other European languages required
   Exceptional personal presentation skills
   Able to represent Maasmechelen Village as an ambassador
   Computer literacy




    Job Title:        Senior Retail Manager

Reports to:           Retail Director

    Based At:         Maasmechelen Village – Belgium


SUMMARY:

Working together with the Retail Director, co-ordinate, plan and develop
the retail management activities and initiatives of Maasmechelen Village
with the objective of improving store sales, in-store merchandising and
presentation, customer service and sales, and inventory turnover. The
person we are seeking should have prior experience with an American brand
and/or a large multinational clothing/consumer products brand, along
d09e7b30-4616-499a-ad06-c99db4e2da4d.doc                       Job Description
                    JOB             DESCRIPTION
with a good understanding of the Belgian / Dutch / German market in
order to bring Maasmechelen Village brands up to top quality status in the
areas mentioned above.

KEY RESPONSIBILITIES:

   Day-to-day retail management of the Village (stock levels, pricing,
    ticketing, trading policies, etc.) communicating and enforcing the
    policies, procedures and regulations of the Tenant Handbook – for
    assigned Brands and ensuring a global view.
   Follow up sales trends through weekly reporting and provide Retail
    Director with sales analysis and charts.
   For assigned Brands, establish, develop and maintain strong relationships
    through ongoing communication and contact with store staff, store
    management and brand headquarters.
   Execution, analysis and scheduling of the brand mystery shopper
    programme. Reporting back to store management and the Retail team
    with an agreed plan of action for Retail and timelines.
   Attend and present retail management issues at monthly Store Managers
    Meetings.
   Communicate and enforce the policies, procedures and regulations of
    the Tenant Handbook.
   Develop, with the Retail Director, training seminars on effective
    customer service, selling tips, in-store visual merchandising and quality
    of management on an annual basis.
   Coordinate, implement and manage, with the Retail Coordinator, the
    Brand visual merchandise management programme for assigned Brands to
    ensure that optimum inventory levels and merchandise selection are
    offered at all times.
   Influence improvements to the Village’s aesthetic appearance and
    atmosphere (music, landscaping etc.) by working closely with the
    Operations Team.
   Manage Brand window displays with the vinyl programme for the
    promotion, sale and seasonal periods.
   Support the new store opening process through ensuring correct Unit
    handover process including the approval of Brand works, Brand and
    store management correspondence; implement checklist for Retail
    colleagues to use.
   Responsible for the daily management of the Retail Coordinator.
   Responsible for the Retail brand compliance check and the coordination
    of the Legal and Retail teams on this project.
   Create individual brand business plans with the Retail Managers.
   Oversee all budgets (Brand sales forecasts and Service Charge costs).
   Work closely with the Marketing team to provide input into the
    marketing campaigns, as well as innovative marketing ideas to drive and
    maximize sales and traffic in the Village.
   Provide ideas for special events, holiday promotions and other
    marketing initiatives by being aware of fashion trends, calendars and
    important dates.

d09e7b30-4616-499a-ad06-c99db4e2da4d.doc                      Job Description
                    JOB              DESCRIPTION
   Overall “Special Projects” manager for crossover Retail to Marketing –
    Leasing – Operations and Finance.


Skills and qualifications required

   Strong retailing background gained in a top brand environment;
   Strong personality – able to act as a number 2 for the Retail Director;
   Strong communication skills, both spoken and written;
   Proven decision-making capability;
   Good analytical skills with an eye for detail;
   Exceptional personal presentation skills are needed;
   Excellent understanding of the fashion industry;
   Excellent knowledge of English language required;
   Computer literacy a requirement.




Job Title:              Accountant
Reports To:             Chief Accountant
Based At:               Maasmechelen Village (Belgium)



Scope of the position

You will be in charge of the Accounts Payable Ledgers. You will work in a team of 2 accountants
and report to the Chief Accountant.

What does this job involve?

   Accurate processing of accounts payable invoices with an assessment of the analytical codes;
   Ad hoc tasks;
   Assist in the preparation of the year-end audit and draft statutory accounts;
   Bank reconciliation;
   Calculate rent increases and quarterly turnover rent;
   Cash banking;
   Code, check and post all purchase invoices;
   Follow up on approvals and preparation of payment runs;
   Follow up on payment issues both with internal and external clients;
   Monthly VAT declarations;
   Post and reconcile all income, expenses, assets and liabilities;
   Prepare service cost reporting (budget versus actual costs);
   Prepare weekly sales reporting;
   Prepare and check monthly / quarterly VAT returns;
   Prepare tenant sales data information - weekly, quarterly and annually;
   Process invoices for payment and cash disbursements;
   Raise tenant invoices and collect tenant income;
d09e7b30-4616-499a-ad06-c99db4e2da4d.doc                                       Job Description
                      JOB               DESCRIPTION
   Review transactions for completeness.

Skills and qualifications required

   A minimum of 3 to 5 years’ relevant experience;
   Ability to communicate clearly and effectively;
   Ability to work under pressure and to tight deadlines;
   Attentive to detail, assertive, motivated and self-driven;
   Autonomous but also able to work within a team structure;
   Bachelor degree in Accountancy or Business Administration; experience of analytical
    accountancy preferred;
   Excellent knowledge of MS Office;
   Experience in running accounting and finance programs;
   Fluent in Dutch and English – good communication skills, oral and written;
   Good customer service skills;
   Organised, flexible and a team player;
   Quick and able to manage own workload;
   Similar experience gained in an international environment;
   Strong analytical skills;
   Willing to grow and be challenged.




Manager Functies
De structuur van het Management team hangt af van de grootte van de winkel. Met Management
functies bedoelen we: Winkel Manager, Assistent Manager. Hieronder vind je de vaardigheden die
essentieel zijn om een goede teamleader te worden.
De Winkel Manager is beslissend voor de blijvende groei van de zaak. Als Winkel Manager geef
jij het voorbeeld en ben jij het rolmodel voor elke werknemer in de winkel. Concentreer je op het
volgende:

7 “S”s

1. SALE – VERKOOP

Jij moet de vooropgestelde verkoopscijfers kunnen bereiken en zelfs overtreffen. Om de verkoop te
maximaliseren en de verwachtingen van de klanten te overtreffen, spitst jouw rol zich toe op het verzekeren
van de uitzonderlijke winkelervaring van elke klant.
Goede customer service betekent dat elke klant zich speciaal voelt en de nodige persoonlijke aandacht
krijgt. .
Jij handelt de klachten en inruilingen van klanten zo vriendelijk en correct mogelijk af.
Jouw productkennis is perfect: Jij kent alle soorten stoffen, de wasinstructies, enz. Op die manier win je het
vertrouwen van de klant.

2. STAFF – PERSONEEL

Jij stelt een sterk en enthousiast team samen.
Jij geeft het voorbeeld. Jij leidt en vormt het team door hun instructies en tips aan te reiken.
Jij zorgt dat je team gemotiveerd en voldoende geïnformeerd is om de klanten met raad en daad bij de
staan.
Jij bent op de hoogte van de handelswetgeving en je kan disciplinair optreden.
Een deel van jouw job is de evolutie en carrière van de leden van je team te stimuleren.
.
3. STOCK
d09e7b30-4616-499a-ad06-c99db4e2da4d.doc                                                   Job Description
                       JOB                DESCRIPTION

Samen met de Stock Manager zorg jij ervoor dat er voldoende stock in de winkel aanwezig is. Jij beslist
welke de bestsellers
zijn en jij informeert je personeel over nieuwe collecties.
Jij bent verantwoordelijk voor de inventaris en zorgt dat de stockruimte functioneel ingedeeld wordt.
Jij moet onjuistheden bij leveringen nakijken en opvolgen en je concentreren op het voorkomen van verlies
van goederen
Denk eraan: Retail is detail!

4. STANDARDS OF MERCHANDISING

Wat is Visual merchandising? Dit is de manier om de stock uit te stallen zodat de klanten geneigd zijn om
het te kopen. Je zet
bestsellers op goed zichtbare plaatsen.
Je hebt oog voor kleur en mode. Je creëert ideëen voor outfits en algemene looks.
Kleuren combineren is je sterkte. Prijzen is je prioriteit.

5. SPENDING AND BUDGE CONTROL – UITGAVEN EN BUDGETBEHEER

Jij beheert het winkelbudget en je zorgt ervoor dat je het niet overschrijdt.
Jij regelt de uitgaven van de winkel.
Jij analyseert de verkoop en je stelt doelstellingen op.


6. SECURITY AND SAFETY – SECURITY EN VEILIGHEID

Je winkel is zoals je thuis. Jij zorgt ervoor dat het er veilig is en je doet al het nodige om de kans op interne
zowel als externe
diefstal te beperken.
Om diefstal te voorkomen begroet je steeds al je klanten en overlaad je hen met vriendelijkheid.


7. SUPERVISION - TOEZICHT

Jij delegeert taken en geeft richtlijnen aan de Assistent Manager.
Jij motiveert het hele team door ieders vaardigheden te herkennen.
Jij bevordert de ontwikkeling van je teamleden door constructieve kritiek.




Management Positions
Depending on the size of the store, the structure of the management team may vary.
By Management positions we mean: Store Manager, Assistant Manager and Floor Supervisor.
The skills below are essential to become a team leader.
The role of the Store Manager is critical to the continued growth of the business.
You set the tone, establish the level of expectation and serve as the role model for each employee within the
store.
You focus on the…   7 “S”

SALES


You ensure that sales targets are achieved and exceeded. To maximise sales and exceed customer’s
expectations, your role will focus on delivering and ensuring that each customer has an exceptional shopping
experience
d09e7b30-4616-499a-ad06-c99db4e2da4d.doc                                                      Job Description
                      JOB               DESCRIPTION
Good customer service means that each individual customer feels that he/she is special and that he/she is
being given individual attention
You handle customer complaints and returns
Your product knowledge is outstanding; you know the fabric contents and washing instructions and in that
way you build the customers confidence

STAFF


You recruit a strong and winning team
You manage and train the entire team by giving them clear directions and guidelines
You are aware of labour laws and can handle disciplinary actions
You develop your team member’s career

STOCK


Working with the Warehouse Manager/ Assistant, you ensure stock is always available in the store at
the right time and at the right place
You define the best sellers and train your staff on new collections
You supervise all stock takes and ensure that the stockroom functions in an efficient way
You focus on health and safety issues
You deal with discrepancies between deliveries and actual products, and you focus on loss prevention
Remember: Retail is detail!

STANDARDS OF MERCHANDISING


What is Visual merchandising? This is a way of displaying stock so that it tempts customers to buy. It also
means having best sellers in prime selling positions
You have an eye for colour and fashion. You create ideas for outfits and “overall looks” (Combat/ Naval)
Mixing colours is your forte. Pricing is your priority

SECURITY AND SAFETY

Your store is like your house.
You ensure that it is safe and you do everything to minimise the chance of internal and external theft

SPENDING AND BUDGET CONTROL


You manage the store budget and ensure you don’t overspend
You handle all store’s expenditure
You analyse sales and set targets


SUPERVISION

You delegate clear tasks and directions to your Assistant Manager and Floor Supervisor
You motivate the entire team by recognising each ones abilities
You develop your team members by giving constructive criticism




d09e7b30-4616-499a-ad06-c99db4e2da4d.doc                                                   Job Description

				
DOCUMENT INFO
Description: Retail Managers document sample