New Wholesale Customer Letter - Claussen's Florist _ Greenhouse

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New Wholesale Customer Letter - Claussen's Florist _ Greenhouse Powered By Docstoc
					                                     187 Main Street, Rte 2A, Colchester, VT 05446
                                     VT: (802) 878-2361 Toll Free: (800) 287-2361

                               PLEASE keep this page for your records
        Claussen’s Florist and Greenhouse would like to take this opportunity to welcome you as a new
wholesale customer! Since 1972, Claussen’s Greenhouse has supplied the area’s finest flower shops, garden
centers, landscapers and interiorscapers. We take great pride in the relationships that are built between our
customers and sales staff. Commitment, dedication and customer satisfaction have been our mission from day
one. Our top priority is producing the finest quality plant material available in New England and beyond. That,
along with many years of combined experience in all aspects of the floral and greenhouse industry completes
our Wholesale Department here at Claussen’s.
        Please take a moment to review your welcome package. This page contains general information about
Claussen’s that you should keep handy as a reference. Please note that the other side contains our current
product lines. The attached forms need to be completed and returned as soon as possible. Please keep in
mind that we need the forms to be completely filled out to expedite your order. Your initial order must be a
minimum of $300.00 and all purchases must be resold to qualify for wholesale pricing. It will take an average of
5 business days to process your paperwork and set-up your wholesale account so please mail or hand deliver
the forms at your earliest convenience.

       Our wholesale team is dedicated to customer service and satisfaction. Please feel free to contact any
of the people listed below should you have any questions, comments or concerns. Visit us online at for additional information about our plants, products, services, staff and history.

Mark Storch: ( FAX: 878-5391 Mark is our General & Wholesale Manager. He has
been with Claussen’s since 1981 and has a wealth of knowledge and experience in the horticultural industry.
Mark heads the Wholesale Department with good judgment and expertise which strengthens Claussen’s
“quality product” philosophy. It’s Mark’s friendly voice you’ll hear during his weekly sales calls. His
organizational skills and leadership have helped make our business what it is today!

Tom Hulbert: ( FAX: 878-9462 Tom came aboard during our 1999 spring season as
an in-house and on-the-road Sales Representative. He carefully hand selects the plant material that comes your
way. Tom has years of landscaping, greenhouse and retail experience and is always willing to help or answer
your questions with a smile!

Teri Lamphere: ( FAX: 878-4952               Teri is our Accounts Receivable Specialist who
joined us in spring of 1998. She handles the wholesale paperwork included in this packet. Teri’s outgoing
personality and sense of humor shines through the phone and keeps our billing department, along with the rest
of us, in order. Please contact her with any questions regarding your account or these forms.

      We appreciate your interest in purchasing Vermont Grown plants and look forward to working
together to service all of your plant needs. Please do not hesitate to contact us as we are always
happy to help out in any way that we can!


Chris Conant
Vice President

S: WS new customer welcome letter.doc 11/15/10