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					October 2002
    •   9:00a – 9:15a     Introductions - Review of Agenda   Marc Clark

A   •   9:15a – 10:15a    CSR Ordering Process               Dennis Herkelrath

G   •   10:15a – 11:00a   Hotcut/LNP Process                 Bill McDermott

E   •   11:00a – 11:15a   15 Minute Break
                                                             Lupe Weber


N   •   11:15a – 12:15p   WPTS                               Gene Gandy

D   •   12:15p – 12:30a   DSL Provisioning                   Heidi Greenhow
A   •   12:30p – 1:00p    Specials Provisioning              Deanna Zwyers


    •   1:00p – 1:30p     Questions Regarding Presented      Marc Clark
                          Materials and Wrap Up              and presenters
     Wholesale Services


• The goal of this meeting is:
  Meet Operations Personnel from across the industry in an
  effort to:
      • Improve communications
      • Develop better business relationships




                                                             1
     Wholesale Services


• Discussion for this meeting will be limited
  to agenda items

• Time will be allocated for all questions




                                                2
    Wholesale Services

• This meeting is not:
  A forum to discuss:
     • Metrics
     • Regulatory matters
   A venue to allow clients to address individual
   complaints or challenges other than items that
   are high level (i.e.,industry wide) in nature


                                                    3
NMC CSR ORDERING PROCESS



      Dennis Herkelrath
      Customer Service Inquiry

•   ATN - Account Telephone Number
•   WTN - Working Telephone Number
•   LTN - Listing Telephone Number - *native
•   SBN - Special Billing Number
         – Listed telephone number - non-native
         – Fictitious numbers

• Guide provides error messages

                                                  *(verizon npa/nxx)
                                                                   5
                CSR Ordering Process

                      Wholesale Internet              Secure Integrated
                       Service Engine                 Gateway System                                                          NOCV
                           (WISE)                          (SIGS)
                                       *Notifiers                           Confirmations, Completions, Rejects, Jeopardies
                           WEB                          Gateway
                                            LSRs        Systems

                                                               Edits
                                                                                         Flow Through
CLEC User                                                                                  Processing
                               *Notifiers
                                               LSRs
                            EDI
                                                                                                                               Service
                                                                                                                               Order
                                                                                                                              Processor

 CLEC OSS
                                                                                                         Service Order
                                                                                                          Generators
LSOG 4, 5 & 6




                                                              Manual Entry by NMC



                                                   *Notifiers include:
                     NMC
            (National Market Center)               •Confirmations
                                                   •Completions (SAR)
                                                   •Rejects (System Error Messages)
                                                   •Queries (Associate Error Messages)                                                    6
                                                   •Jeopardies
            CSR Ordering Process

                                                                   Was         N
                 Pre-Order, Ordering                                               Internal Transfer
                                                 Contact NMC       Issue                               Close Escalation
                                                                  Resolved
                                                                                           to
                         &                      1-800-483-0646                                          With Customer
                                                                     ?              Escalation Team
                 Provisioning Issues
CLEC User                                                               Y
                             Close Contact


       • Business Rules System               • Manual Rejects            • Assign ETS #                • Issues not resolved
       • Rejects -CIRT 1-800-483-1642        • Ordering Error            • Establish call back time     though normal channels
       • System Connectivity                 • Jeopardies                • Supervisor                   should be referred to
       • vcm-team@list.tel.gte.com           • Expedites                 • Manager – Daren Shaffer      CLEC Specialist
       • Missing Notifiers                   • Change Due Dates              & Dick Richardson
        WCCC 1-800-483-7766                  • Missed Due Date           • Director – Dave Stewart
                                                                         • VP – John Griffin




                                                                                                                          7
Hotcut/LNP Process - East



     Bill McDermott
Hotcut/LNP Process

                                          CLEC
                                          Switch
                                              IOF


 ILEC                                    CLEC Colo
 Switch                                    Cage
           Central Office
          ILEC Main Distribution Frame


                        UNE Loop

                   End-User

                                                     9
Hotcut/LNP Process

                                          CLEC
                                          Switch
                                              IOF


 ILEC                                    CLEC Colo
 Switch                                    Cage
           Central Office
          ILEC Main Distribution Frame


                        UNE Loop

                   End-User

                                                     10
              Hotcut/LNP Process

End user      Application   Application    Due Date       Due Date        DD +1
wants new       Date         Date Plus      Minus
 service
              •CLEC         •RCCC         •VZ verifies   •Frame         •RCCC
              sends LSR     verifies      ready for      wires to       provides
•End User                                                CLEC ports
                            good order    dispatch if                   DMARC for
contacts      •VZ either
                                          needed         •If            all
CLEC          queries or
                                                         dispatchable   dispatchable
looking for   accepts and
                                                         order,         orders &
new service   issues
                                                         technician     cable/pair
              LSRC
                                                         dispatched     for all non-
              •Order                                     to tag and     dispatchable
              flows to VZ                                locate the     orders via
              Facility                                   loops          email
              Assignment,
                                                                        •CLEC
              RCCC,
                                                                        refers post
              dispatch,
                                                                        DD troubles
              frame
                                                                        to RCMC
                                                                                  11
              New Loop Process
If you have provided email contacts, you will receive an email on DD+1 for all new
analog loops and Customer Specified Signaling new loops
The RCCC currently uses WPTS to gather the necessary information from our systems.
This provides a uniform spreadsheet with all information. Eventually, CLEC’s will have
view only capability to WPTS and will be able to access the information without waiting
for an email.
The information provided includes:
• Order number
•Circuit ID
•Due Date
•CLEC
•PON
•Status
•DMARC information for dispatchable orders OR cable/pair/terminal address/binding     12
post for non-dispatchable (cut through) orders
            New Loop Process
Examples of DMARC information:
REAR CORNER NID REAR TRLR LP1
BSMNT NID 1 POS 1
BACK OF HOUSE LOOP GOOD TO NID1 POS 2&4
For non-dispatchable orders, also called cut through:
CT- CA 8930M/PR 939/BP 7/TEA PED730-DD F287 CONGRESS RD
CT- CA 210/PR 751/BP 129/TEA 170-A 201 GRANBY ST FLR 2
The DMARC report will also advise you of no accessed orders and those
orders where no facilities are available.
                                                                 13
            ISO
International Organization for
       Standardization


       Bill McDermott
                    What is ISO ?
          International Organization for Standardization

ISO is:

• A worldwide federation of national standards bodies, each
  interested in a subject for which a technical committee has been
  established

• Collaborates closely with the International Electrotechnical
  Commission

•   Voluntary process

•   Verification that we “do what we say, say what we do”

• Objective- to achieve, maintain , and continuously improve
  quality                                                            15
       Wholesale Services’ ISO Journey
Our journey started in December of 2000 with Hotcuts and now
includes:

Hot Cut Process
Analog New Lines
Large Job Hotcuts
877- HOT-CUTS
RCMC Richmond Maintenance Process
RCMC East Brunswick, NJ Maintenance Process
RCMC Bridgewater, NJ Maintenance Process
Shared Services Provisioning
Specials- DS1 and above Provisioning
Winback Coordination Center
XDSL New Lines
LOOP Qualification
                                                           16
Hotcut/LNP Process -West


       Lupe Weber
          Hotcut/LNP Process
Verizon West currently operates in the following states:


   •Arizona                        •Nevada
   •California                     •Ohio
   •Florida                        •Oregon
   •Hawaii                         •Pennsylvania
   •Idaho                          •South Carolina
   •Illinois                       •Texas
   •Indiana                        •Virginia
   •Michigan                       •Washington
   •North Carolina                 •Wisconsin

                                                           18
       Hotcut/LNP Process - Definitions

Definitions:
Coordinated Conversion (CC):
• RCCC contacts CLEC prior to conversion and at end of conversion for
  test and concurrence. Additional interim calls may be arranged as
  required by size and duration of conversion.

Coordinated Hot Cut (CHC):
• RCCC contacts CLEC prior to conversion and all involved parties
  remain on line throughout conversion.
• Conversion is completed and verified line by line.


                                                                        19
                  Verizon – West Order Process
                  Coordinated Conversion/Coordinated Hot Cut
Day of Conversion                                                      RCCC
                                                                       Verify CO tech avail, if req
CLEC                                                                   Verify field techavail, if req
                                                                       At FDT, contact CLEC,
                           No               OK to cut                  verify end user name and TNs
Delay (up to one hour)or                                               Verify with CLEC OK to start
reschedule                                                             If necessaty, reschedule for
                                                                       same day (1 hour only) or
                                                Yes
                                                                       RDD for different day



                                 RCCC
                                 Notify CO to start work
                                 If outside work required notify
                                 field tech to start work
                                 If CC, work conv, then call
                                 CLEC to test
                                 If CHC, stay on line for full
                                 conversion




                                                                         CO Tech
                                 RCCC                                    Complete jumper work
    CLEC - CHC
                                 Complete switch work                    Notify RCCC of completion
    Cut each line in             Complete SOA transaction
    sequence                     Verify all CO/Field work
                                 complete
                                 If CHC, complete with CLEC
                                 line by line
    CLEC -CC                     If CC, notify CLEC of                   Field Tech
    Test and concur with         completion at end of conversion         Complete Field work
    completion                                                           Notify RCCC of completion




                                 RCCC
                                 Remark order
    CLEC                         Complete and release
    Receive SAR                  System sends electronic                                          20
                                 notification of order completion to
                                 CLEC
            ISO
International Organization for
       Standardization


         Lupe Weber
    Wholesale Services ISO Journey


• ISO Certification in the West is scheduled
  for 4th quarter 2002 for the Hotcut and
  Coordinated Conversion processes




                                               22
Wholesale Provisioning Tracking System
              WPTS




             Gene Gandy
   What is WPTS?
Wholesale Provisioning Tracking System

The Wholesale Provisioning Tracking System, (WPTS)
is a web based organizational and notification tool. The
system was created to assist the CLEC community,
Frame and the Regional CLEC Coordination Center
Personnel (RCCC) in the administrative functions
associated with Coordinated Conversions.

The system is designed to assist the CLEC, Frame and
the RCCC to easily organize Coordinated Conversion
Orders.
                                                           25
    What is WPTS?
Wholesale Provisioning Tracking System

WPTS is designed to improve processes and efficiencies
for the CLEC, Frame and RCCC by eliminating manual
work and unnecessary phone calls. These improvements
are available only when all users make use of all WPTS
features. Since the system identifies facility mismatches,
IDLC (Integrated Digital Loop Carrier), and mechanizes
the Go Ahead, Cut OK, and Cut Failed, it is vital that
CLECs take full advantage of WPTS capabilities.


                                                             26
          WPTS Web Description
The WPTS Coordinated Conversion Web System contains:
• A database of all Coordinated Conversion orders;
• A display of orders that involve integrated facilities;
• A workflow system that coordinates work between the RCCC, Central Office
   Frame, and CLEC;
• A reporting system for displaying statistics about Conversion orders;
• A messaging system for direct communication between a CLEC and the RCCC.

The WPTS Coordinated Conversion Web System performs the following
functions:
• Automatically retrieves orders from the Verizon Systems
• Automatically forwards the work to the CLEC and the RCCC.
• With human interaction, sends order verify notification to the RCCC.
• With human interaction, tracks the progress of the CLEC go ahead, Central Office
   Frame Conversion Cut Completion, and CLEC Confirm notification.
                                                                                     27
       WPTS Coordinated Conversion
       Web Site
• The System uses terminal emulation to pull a list of Coordinated
  Conversion Orders from Verizon systems. The program pulls a list of
  the orders that have the due date of plus 13 and minus 1 business day
  of the current day.

• The WPTS RCCC Coordinated Conversion Web Base System is:



* A web site for displaying information/status of Coordinated
  Conversion orders;
* A browser based workflow system that coordinates work between the
  RCCC, Frame, and CLEC;
* A messaging system for direct interactive communication between the
  RCCC, CLEC and Frame.
                                                                          28
         WPTS Coordinated Conversion
         Process Enhancements
     Existing Process                        Enhanced Process


*    RCCC Technician calls CLEC at       * WPTS gives the CLEC the ability
    the due date at the appointed time     to verify the accuracy of orders
                                           immediately, such as DD,FDT,
    of the cut to commence                 number of lines, and CLEC
    Coordinated Conversion activity.       cable/pair.
    At this time CLEC facilities are
    verified.
                                         * WPTS gives the CLEC the ability
                                           to view IDLC Orders by state by
                                           Clicking on the IDLC ICON.

                                         *   WPTS displays type of VZ
                                             facilities on the Facility-list.



                                                                                29
        WPTS Coordinated Conversion
        Process Enhancements
     Existing Process                   Enhanced Process


* CLEC Manually combine orders by   * WPTS gives the CLEC the ability
  CLLI, DD/FDT,PON’s etc.             to sort by CLLI, DD/FDT, PON’s
                                      etc.

*   RCCC calls the CLEC to get Go   *   WPTS gives the CLEC the ability
    Ahead or No Go at the FDT.          to give the RCCC the Go Ahead by
                                        clicking on the Go Ahead
*   RCCC calls the CLEC if the          Hyperlink or No Go by Clicking on
                                        the No Go Hyperlink prior to the
    Conversion Fails.                   FDT.

                                    *   WPTS will notify the CLEC if the
                                        Conversion Fails.


                                                                            30
        WPTS Coordinated Conversion
        Process Enhancements
    Existing Process                       Enhanced Process


* RCCC calls the CLEC when the         *   WPTS will notify the CLEC when
  Coordinated Conversion has been          the Coordinated Conversion has
  successfully completed.                  been successfully completed and
                                           allows the CLEC to Confirm the
                                           Conversion.
*   RCCC Technician is waiting for
                                       *   WPTS will give the CLEC the
    facilities to be assigned.
                                           ability to view orders that are
                                           pending assignment by clicking on
*   NMC, RCCC, CLEC and the                the Pending List.
    Central Office Frame coordinate    *   Large Jobs - WPTS groups large
    and review individual orders for       Jobs for project management by the
    Large Jobs.                            RCCC, Frame and CLEC.



                                                                                31
    WPTS Coordinated Conversion
    Process Enhancements

• http://www22.verizon.com/wholesale

• Click on Local Service Provider
• Click on Tools and Applications
• Click on Wholesale Provisioning
  Tracking System (WPTS)


                                       32
DSL Provisioning




  Heidi Greenhow
             Line Sharing / Line Splitting
Process flow for Line Sharing / Line Splitting orders

•   CLEC sends LSR and request Line Sharing/Splitting service.
•   NMC writes order and releases.
•   Order flows to the AT (VFAC) queue for loop qual.
•   VFAC routes order for automated process.
•   EI (JLC Manager) processes order and sends jumper list to CO.
•   If successful the order is routed to completion queue.
•   If order fails in EI queue it is routed to EO for manual processing.
•   RCCC/APC FAC will manually process order sending jumper list to
    CO and move order to completion queue.
                                                                     34
                   Line Sharing/Line Splitting
NMC                                                                             Line Share DSL
                                                   LSC to CLEC                  Basic Queue Flow for Install Order.
Receives LSR in SIGS
                                                                                Order must contain an LSDSL or DSLRT Suffix.

                                                                                Effective 12/04/2000
                       NMC
                       Initiate NOCV order
                                                                                                          No
                       (and NY queue for
                       discrepancies)




                           AT (Auto DSTS)
                               Test TN



                             AV (CAV)
                                                                                  Infrastructure Provisioning
                          Analyze diagnostics           Conditioning Required
                                                                                        Condition Loop
                          Determine routing




                       No Conditioning Required                                       Qualify for DSL?
                        Ready for Provisioning
                                                                                             Yes
                                                                                            SA
                                  EI
                                                                                       FAC (RCCC)
                          AAIS Automation
                                                                                    Manual Provisioning
                         Jumper list Comment
                                                                                     determine routing


                                                                                           EO
                         Automation Succesful                    No
                                                                                       FAC (RCCC)
                                                                                     Mechanical Failure


                         Field Work Required                     No               Order routes to completion

                                  Yes
                                                                                                                        35
                         Order routes to outside
                          plant for tech work
Specials Provisioning



   Deanna Zwyers
            UNE EEL Process
            Access Provisioning Process
                                                           Test and Turn-Up



CLEC

                                                                              Complete EXACT
                                                                                  Order



NACC


  Receive Order Via
                      Design EEL (CLR)                     Test and Turn-Up   Complete AAIS DS
      AAIS DS


BRPC




                        Run Jumpers         Test at MDF


CO




                                         Install, Test, andTag                Complete in AWAS

CZT/BZT


                                                                                          Commence Billing

CABS
                                                                                                             37
              UNE Loop Process
              DS1/DS3 Loop Provisioning Process
                                      Cooperative Test
                                                              CLEC Notified
                                       and Turn-Up

CLEC


               Add Remark to
               Convert Existing
                  DS1/DS3                                     Notify CLEC of
                                                               Completion
              Add NOCV Suffix
                   "SID"
NOMC

                 Redesign For
                CLEC Terminal                                Complete in AAIS
                                                                   DS

                   Issue CLR

BRPC

              Run Central Office
                  Jumpers             Cooperative Test
                                       and Turn-Up

                                              YES                  NO


                                       Cooperative Testing
Network       Install, Test, andTag       Requested?
Reliability


                                                                               Billing Commences


CBSS                                                                                               38
Questions for Presenters
October 2002

				
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