Report on Brand Management by ege20681

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									                                                                                   R&D and Intellectual Property Report 2008




V. Brand Management
                                                                1.1 Hitachi’s Brand Platform and Corporate
1. Brand Management                                                 Statement
Based on the recognition that its founders’ sprits              The Hitachi Brand is a significant promise that
“harmony,” ”sincerity” and ”pioneering spirit”                  delivers Hitachi Group’s corporate strategy and
constitute the Hitachi Brand’s basic principles,                social mission as well as specific corporate activities
Hitachi has gained its customers’ trust with its                correctly to all the stakeholders. “Hitachi Brand
sincere attitude toward work. As the business envi-             Platform” clarifies what each and all of Hitachi
ronment changes with the trends toward consoli-                 employees working under the Hitachi Brand think
dated management, globalization and more empha-                 and promise, and how they take an action. “Hitachi
sis on intangible assets, Hitachi Group has regarded            Brand Platform” consists of 3 pillars: “Brand
the Hitachi Brand, its common asset, as an important            Vision,” “Brand Mission” and “Brand Value.”
management resource supporting its competitiveness.             (See Fig. 5.1)
Moreover, since April 2000 it has vigorously pro-
moted brand management to reinforce the Hitachi
Brand.




                                         Fig. 5.1   Hitachi Brand Platform


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                                                                                  R&D and Intellectual Property Report 2008




    The corporate statement “Inspire the Next”                    1.3 Brand Value Enhancement Measures
which consolidates and describes the essence of                   Because brand value is enhanced by activities of
Hitachi Brand Platform has the meaning that “to                   each employee, Hitachi has provided training
keep infusing a new breath of life to the next era.”              programs and educational tools to improve the
By not having any word after the term “Next,” it                  awareness toward brands among employees of
implies various ideas such as era, society, idea,                 Hitachi Group companies. The brand image of a
product, system and solution. One of the aims of the              company is formed with accumulation of various
corporate statement is to think and share the terms               experiences of the stakeholders. That is why Hitachi
after Next with our stakeholders.                                 must be able to provide consistent brand experiences
                                                                  that match with the Hitachi’s Brand message. The
1.2 Hitachi’s Basic Design Element                                following measures are taken to brand management.
To deliver Hitachi’s corporate images and brand
images integrally and continuously, Hitachi has                   1.3.1 Promotion of Web Management
established the Hitachi Group Identification Stan-                Hitachi’s website contains various information to be
dards. The basic elements of the Hitachi Brand are                given to the stakeholders. Playing the role of the
as follows.                                                       inquiry counter, sales, and customer services, the
                                                                  Website constitutes a place for comprehensive brand
● Hitachi Mark:                                                   experience. To further improve the Website, Hitachi
The mark symbolizing Hitachi which is used as the                 has developed a website governance system, and
family crest.                                                     guidelines relating to visual expression and usability
                                                                  promoting such Web management creating business
                                                                  opportunities. (See Fig. 5.2)
● Hitachi Logo:
The basic element used most commonly as a symbol
of the Hitachi Brand which accumulates brand value
and is used on all products and services supplied by
Hitachi.




● CS (Corporate Statement) Logo:
The element combining the Hitachi Logo and the
Corporate Statement. This logo acts to communicate                     Fig. 5.2   Top Page of Hitachi Global Website

both the company’s brand value, and its determina-
tion to move ahead for changes, throughout the                    1.3.2 Environmental Campaigns
company and also to the outside world. The red                    In addition to various advertising and promotion
stroke on top right (Inspire Flash) symbolizes                    activities in and outside Japan, Hitachi Group has
Hitachi’s attitude for further growth, its firm deter-            continuously carried out campaigns to improve
mination toward the new era and its aspiration to                 awareness toward the Hitachi Brand. Since its public
keep infusing a new breath of life to the next era.               announcement of “Environmental Vision 2025”
                                                                  featuring “prevention of global warming,” “recy-
                                                                  cling and reuse of resources” and “protection of
                                                                  ecology system” in December 2007, Hitachi Group
                                                                  has promoted a wide range of Hitachi’s environment
                                                                  innovation products, implemented environment


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                                                                                    R&D and Intellectual Property Report 2008




campaigns, and launched environmental activities’                   much deterrent effect so that repeated offenses are
websites, etc. (See Fig. 5.3)                                       common. So, Hitachi has conducted raids against
                                                                    manufacturers that infringe more than one brand, in
1.3.3 Improvement of Brand Images Among                             cooperation with other companies, to seek criminal
       Youths                                                       charges.
As a part of science and technology educational                         With respect to the fraudulent company name
program for junior high and high school students,                   registration that includes the trademark of “日立”
Hitachi Group has organized seminars to improve its                 and “HITACHI” in Hong Kong, even if a court
brand images among university students and other                    orders the cancellation of a fraudulent registration,
young population. It has also promoted recruiting                   the cancellation procedures are very difficult to
activities for competent staff and good relationship                complete under Hong Kong’s corporate registration
with future stakeholders.                                           system. So, in coordination with other companies,
                                                                    Hitachi has asked the Japanese Ministry of Economy,
2. Anti-counterfeit Measures                                        Trade and Industry for assistance, and the Japanese
The Hitachi Group has actively taken measures                       government has held several discussion meetings
against counterfeit goods (e.g., home appliances,                   with the Hong Kong government since November
electronic components, automotive components,                       2005 to request a revision of Hong Kong’s relevant
construction equipment components, and electric                     legal system and operations. As a result, the Hong
power tools) in China and other Asian countries, the                Kong government has announced its law amend-
Middle East, and Africa. In China where counterfeit                 ment plan.
goods are especially rampant, Hitachi has vigorously                    As more counterfeit goods enter international
promoted raids and other effective measures in                      trade, Hitachi is pursuing measures aimed at both
cooperation with local affiliates to regain the sales of            exporting countries (mainly China) and export
genuine products.                                                   destinations. Such measures include: parallel inves-
     Hitachi has also lobbied Chinese authorities                   tigation in the Middle East and China, seizure at the
through industrial associations, such as supporting                 Customs of countries in the Middle East, raids in
visits by the International Intellectual Property                   each country, and uncovering counterfeit networks
Protection Forum (IIPPF) to China. After require-                   based on information collected from raids and
ments for criminal charges in intellectual property                 seizures. To do so, Hitachi has actively collaborated
infringement cases were relaxed in December 2004,                   and exchanged information with relevant authorities.
infringers tended to try to avoid court charges by                  Further, in recent years, Internet-based infringements
minimizing the number of goods that can be seized                   are on the rise, and in response to that Hitachi is
at raids. Also, administrative penalties do not have                vigorously taking countermeasures in light of new
                                                                    laws and regulations.




         Japanese version                            English version                             Chinese version

                                  Fig. 5.3    Hitachi Environmental Activities’ Websites


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