"Report on Brand Management"
R&D and Intellectual Property Report 2008 V. Brand Management 1.1 Hitachi’s Brand Platform and Corporate 1. Brand Management Statement Based on the recognition that its founders’ sprits The Hitachi Brand is a significant promise that “harmony,” ”sincerity” and ”pioneering spirit” delivers Hitachi Group’s corporate strategy and constitute the Hitachi Brand’s basic principles, social mission as well as specific corporate activities Hitachi has gained its customers’ trust with its correctly to all the stakeholders. “Hitachi Brand sincere attitude toward work. As the business envi- Platform” clarifies what each and all of Hitachi ronment changes with the trends toward consoli- employees working under the Hitachi Brand think dated management, globalization and more empha- and promise, and how they take an action. “Hitachi sis on intangible assets, Hitachi Group has regarded Brand Platform” consists of 3 pillars: “Brand the Hitachi Brand, its common asset, as an important Vision,” “Brand Mission” and “Brand Value.” management resource supporting its competitiveness. (See Fig. 5.1) Moreover, since April 2000 it has vigorously pro- moted brand management to reinforce the Hitachi Brand. Fig. 5.1 Hitachi Brand Platform - 20 - R&D and Intellectual Property Report 2008 The corporate statement “Inspire the Next” 1.3 Brand Value Enhancement Measures which consolidates and describes the essence of Because brand value is enhanced by activities of Hitachi Brand Platform has the meaning that “to each employee, Hitachi has provided training keep infusing a new breath of life to the next era.” programs and educational tools to improve the By not having any word after the term “Next,” it awareness toward brands among employees of implies various ideas such as era, society, idea, Hitachi Group companies. The brand image of a product, system and solution. One of the aims of the company is formed with accumulation of various corporate statement is to think and share the terms experiences of the stakeholders. That is why Hitachi after Next with our stakeholders. must be able to provide consistent brand experiences that match with the Hitachi’s Brand message. The 1.2 Hitachi’s Basic Design Element following measures are taken to brand management. To deliver Hitachi’s corporate images and brand images integrally and continuously, Hitachi has 1.3.1 Promotion of Web Management established the Hitachi Group Identification Stan- Hitachi’s website contains various information to be dards. The basic elements of the Hitachi Brand are given to the stakeholders. Playing the role of the as follows. inquiry counter, sales, and customer services, the Website constitutes a place for comprehensive brand ● Hitachi Mark: experience. To further improve the Website, Hitachi The mark symbolizing Hitachi which is used as the has developed a website governance system, and family crest. guidelines relating to visual expression and usability promoting such Web management creating business opportunities. (See Fig. 5.2) ● Hitachi Logo: The basic element used most commonly as a symbol of the Hitachi Brand which accumulates brand value and is used on all products and services supplied by Hitachi. ● CS (Corporate Statement) Logo: The element combining the Hitachi Logo and the Corporate Statement. This logo acts to communicate Fig. 5.2 Top Page of Hitachi Global Website both the company’s brand value, and its determina- tion to move ahead for changes, throughout the 1.3.2 Environmental Campaigns company and also to the outside world. The red In addition to various advertising and promotion stroke on top right (Inspire Flash) symbolizes activities in and outside Japan, Hitachi Group has Hitachi’s attitude for further growth, its firm deter- continuously carried out campaigns to improve mination toward the new era and its aspiration to awareness toward the Hitachi Brand. Since its public keep infusing a new breath of life to the next era. announcement of “Environmental Vision 2025” featuring “prevention of global warming,” “recy- cling and reuse of resources” and “protection of ecology system” in December 2007, Hitachi Group has promoted a wide range of Hitachi’s environment innovation products, implemented environment - 21 - R&D and Intellectual Property Report 2008 campaigns, and launched environmental activities’ much deterrent effect so that repeated offenses are websites, etc. (See Fig. 5.3) common. So, Hitachi has conducted raids against manufacturers that infringe more than one brand, in 1.3.3 Improvement of Brand Images Among cooperation with other companies, to seek criminal Youths charges. As a part of science and technology educational With respect to the fraudulent company name program for junior high and high school students, registration that includes the trademark of “日立” Hitachi Group has organized seminars to improve its and “HITACHI” in Hong Kong, even if a court brand images among university students and other orders the cancellation of a fraudulent registration, young population. It has also promoted recruiting the cancellation procedures are very difficult to activities for competent staff and good relationship complete under Hong Kong’s corporate registration with future stakeholders. system. So, in coordination with other companies, Hitachi has asked the Japanese Ministry of Economy, 2. Anti-counterfeit Measures Trade and Industry for assistance, and the Japanese The Hitachi Group has actively taken measures government has held several discussion meetings against counterfeit goods (e.g., home appliances, with the Hong Kong government since November electronic components, automotive components, 2005 to request a revision of Hong Kong’s relevant construction equipment components, and electric legal system and operations. As a result, the Hong power tools) in China and other Asian countries, the Kong government has announced its law amend- Middle East, and Africa. In China where counterfeit ment plan. goods are especially rampant, Hitachi has vigorously As more counterfeit goods enter international promoted raids and other effective measures in trade, Hitachi is pursuing measures aimed at both cooperation with local affiliates to regain the sales of exporting countries (mainly China) and export genuine products. destinations. Such measures include: parallel inves- Hitachi has also lobbied Chinese authorities tigation in the Middle East and China, seizure at the through industrial associations, such as supporting Customs of countries in the Middle East, raids in visits by the International Intellectual Property each country, and uncovering counterfeit networks Protection Forum (IIPPF) to China. After require- based on information collected from raids and ments for criminal charges in intellectual property seizures. To do so, Hitachi has actively collaborated infringement cases were relaxed in December 2004, and exchanged information with relevant authorities. infringers tended to try to avoid court charges by Further, in recent years, Internet-based infringements minimizing the number of goods that can be seized are on the rise, and in response to that Hitachi is at raids. Also, administrative penalties do not have vigorously taking countermeasures in light of new laws and regulations. Japanese version English version Chinese version Fig. 5.3 Hitachi Environmental Activities’ Websites - 22 -