Project on Supply Chain at Mahindra

							BI & PM Practice

Case Study


                              Standardizing and Streamlining BI
                              Infrastructure for one of the World’s
                              Largest Pharma Companies
                              Business Situation
                              The customer, a research-based pharmaceutical company headquartered in the UK,
   How a pharmaceutical
                              has a wide portfolio of pharmaceutical products with business operations in 117
      behemoth achieved       countries. The customer wanted to address its key challenges of high IT operational
  substantial cost benefits   costs witnessed by:
           with a Business    • Diverse stack of BI/DW applications spread across multiple business units
                              • High licensing costs with each unit setting up individual IT environments, and
    Intelligence and Data
                              • Non-reusability of process flow among BI projects
  Warehousing (BI & DW)
    Global Shared Service     Mahindra Satyam Role
               Framework      The role involved standardizing and streamlining BI Infrastructure under a single
                              umbrella. Mahindra Satyam helped establish a Business Intelligence and BI & DW
                              Global Shared Service Framework to consolidate and standardize services, processes,
                              technologies and solution delivery, leveraging the shared services model.

                              The framework provided the flexibility to stretch customer's limited budget, deliver BI
                              & DW solutions and promote the value of BI & DW to the stakeholders by:
                              • Standardization on limited number of BI & DW tools (Cognos, Business Objects,
                                DataStage)
                              • Consolidation of BI & DW infrastructure
                              • Optimization of software licenses and maintenance spend
                              • Deployment of an effective sourcing strategy for resources, contracts and licenses
                              • Delivery Optimization of BI & DW services within customer operations, globally
                                with centralized support for strategic BI & DW tools
                              • Re-use process and technology frameworks across projects

                              Mahindra Satyam deployed the proven Governance Service Model encompassing:
                              • Global and end-to-end BI & DW service delivery including consulting services, BI &
                                DW strategy & architecture design, license management, vendor management,
                                demand management, project management, application support & SLA
                              • Adherence, standardization, and consolidation of processes and tools
                              • Stakeholder management that included:
                                - Internal IT team - hardware, networks, and database (administration, maintenance,
                                  Oracle shared services, and disaster recovery)
                                - Third party vendors - Cognos, Business Objects, IBM
                                - Internal Business Unit groups for business analysis, end user applications, data
                                  ownership, project management & funding
BI & PM Practice

Case Study

Key solutions deployed by Mahindra          Benefits                                      sales processes for international
Satyam as part of the Shared Service        • The shared services framework               markets (Gulf Near East, Pakistan, Saudi
Framework were:                               provided savings to the tune of GBP 9.8     and Egypt)
• Supply Chain Data Warehouse to              million. The framework helped             • Improved supply chain visibility by
  improve supply chain visibility, and        customer implement the PMAR                 providing a 360 degree view of the
• Mahindra Satyam’s proven BI solution        solution in three months against a          inventory with defined metrics for
  accelerator, iDecisionsTM , to enhance      stipulated timeframe of seven months        volume and value measurements,
  analysis and reporting capability.          (Gross saving of GBP 80000)                 seamless integration with third parties
  iDecisions TM helped customer             • Reduced project development effort by       and alerts for effective event
  implement the Profit Management             30% with implementation of                  management
  Analysis and Reporting (PMAR)               iDecisionsTM Enterprise Module
                                                                                        Mahindra Satyam was awarded the IT
  solution and conduct profit               • Enhanced the Profit Management
                                                                                        Impact Award by the customer for the
  management review on time and               Analysis & Reporting process and
                                                                                        positive difference it made to the customer.
  comply by Sarbanes-Oxley regulatory         effectively managed intra-company
  requirements




  Mahindra Satyam’s BI & PM Practice
  Mahindra Satyam’s BI & PM practice provides end-to-end consulting services in the Business Intelligence & Performance
  Management space across nine industries with customer footprints in North America, EMEA, Asia Pacific, Australia & New
  Zealand and South America. The practice has footprint on 32 technologies, dedicated CoEs for 12 technologies and strategic
  alliances with 15 plus product vendors.




For further information please write to rfi@mahindrasatyam.net.