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					Program Name: Communication and Corporate Management

Program Owner : General Manager
Key Performance Indicators
Indicator                                                 Target          Measurement                          Progress Report
Customer Satisfaction                                     80% satisfied   After Service Survey                 Overall customer satisfaction 84%
                                                                          (Q t l R         t)
Major Projects
Project                                                   Completion      Link to                Status        Progress Report
                                                          date            Strategic Plan
Introduction of Integrated Corporate Planning Framework          Jun-10   Whole of Council       On Schedule Community Strategic Plan completed. Delivery Plan in progress.
                                                                          Corporate Planning.
Implement Community Engagement Policy                            Jun-10   Engage with the        On Schedule The draft Community Engagement Policy and its draft Practical Guide
                                                                          Community                          were the topic of a workshop in November 2009. Council staff are
                                                                                                             now testing the practical guide and it is expected that both documents
                                                                                                             will be reported to the March 2010 Council Meeting.

Revise Communications Strategy                                   Jun-10   Engage with the        On Schedule Currently collating and reviewing information in preparation of
                                                                          Community                          revision.




                                                                                  Page 1                                                     Management Plan Quarterly Updates.xls
Program Name: Human Resources & Organisational
Development
Program Owner : Manager Human Resources
Key Performance Indicators
Indicator                                                                 Target           Measurement                           Progress Report
Learning Organisation achieved                                      100% nominated staff   Quarterly Report                      All training requests prioritised from 2008-2009 staff assessment
                                                                    receive requested                                            processes.
                                                                    training.
Composition of workforce reflects diversity                         Increase of 5% on      Quarterly Report                      To be incorporated in Diversity Strategy being formulated for 2010.
                                                                    current levels to
                                                                    positions targeted.

Major Projects
Project                                                               Completion Link to                          Status         Progress Report
                                                                        date     Strategic Plan
Culture and Leadership Development                                         Jun-10          Promote Constructive    On Schedule This project is still on schedule with culture/leadership and
4 x ½day sessions plus individual coaching provided to 8 -10 Co-                           Corporate Culture                   continuous improvement sessions with supervisors, co-ordinators
ordinators/Supervisors.                                                                    Sustainable Economic                and gangers in Works progressing toward completion. Re-test of
2 x 2hr training sessions delivered: “What is a constructive                               Growth and Development              management team via 360 feedback will be completed by June
organisational culture?” with Operations a priority.                                       Best Practice Corporate
                                                                                                                               2010. Opinion survey still scheduled for mid 2010. KPI's are being
Re-test of management team completed and report provided.                                  Governance
                                                                                                                                 implemented via this management plan.
Opinion survey completed and reported on.
KPIs developed and in place in all areas.

Workforce Health & Wellbeing                                               Oct-09          Efficient use of Council’s On Schedule Programs/initiatives that are within budget endorsed. Database
Programs endorsed by OHS C’ttee and Management.                                            Resources                              commenced but not finalised. All Health Services providers now
Health and Wellbeing employee database established.                                        Provide Excellent                      finalised, agreements forwarded to successful providers. Active OHS
Service agreements with providers in place.                                                Customer Service                       Committee and Safety Management System continues to improve.
                                                                                           Support an Ageing
Continuous improvement of OHS Management system.                                                                                  Asbestos Management and Incident investigation wil commence
                                                                                           Population
Asbestos Management Plan implementation monitored.                                                                               when funds become available. Ninety two staff participated in lung
Supervisors trained in incident investigation.                                                                                   screening assessments with the Dust Diseases Boards Mobile Lung
Workers Compensation, sick/carers leave performance and reporting                                                                Bus. All Water and Wastewater staff have have undergone full
enhanced                                                                                                                         medical and pathology tests to determine general health and
                                                                                                                                 Hepatitus immunity status. Competency based manual handling
                                                                                                                                 training (for feild staff) has been negotiated with a local provider and
                                                                                                                                 will be commence as soon as funds are approved. In addition
                                                                                                                                 supervisors will be provided training (Train the Trainer) in manual
                                                                                                                                 handling injury prevention concepts. The Fatigue Management Plan
                                                                                                                                 is being implemented and trialed within the Water Section and the
                                                                                                                                 Woodlark Street redevelopment project. Performance reporting
                                                                                                                                 commenced. Quaterly Workers Comp perrformance reports
                                                                                                                                 complete.




                                                                                                      Page 2                                                          Management Plan Quarterly Updates.xls
Major Projects
Project                                              Completion Link to                    Status        Progress Report
                                                       date     Strategic Plan
Learning Organisation                                   Oct-09   Best Practice Corporate On Schedule Corporate training schedule developed and finalised, delivery
Corporate training plan coordinated and delivered.               Governance                          prioritised for staff requiring training for salary progression and
Corporate talent collaboratively identified and                  Provide Excellent                   remainder of training to be delivered before end of financial year.
developed.                                                       Customer Service                    Draft Workforce Plan finalised for ExCom endorsement of
Succession/Workforce Plan developed                                                                      recommendations which include talent and succession planning.

Workplace Diversity                                     Jun-10   Ensure Social Inclusion   On Schedule Draft revised Plan endorsed by August 2009 ExCom and report to
Implement updated EEO Management Plan                            and Participation                     next Consultative Committee for recommendation. Sub Committee of
Diversity Employment Strategy developed                          Whole of Council                      Consultative Committee to be established and training provided.
                                                                 Corporate Planning
Aboriginal Cultural Education Program                   Jun-10   Ensure Social Inclusion   On Schedule Initial training delivered to Executive Team and Program Managers.
                                                                 and Participation                     Training to be scheduled for Supervisors early 2010, budget
                                                                                                       submission approved by ExCom.




                                                                            Page 3                                                        Management Plan Quarterly Updates.xls
Program Name: Finance
Program Owner : Manager Finance
Key Performance Indicators
Indicator                                                        Target                 Measurement                            Progress Report
Met key financial legislative/statutory reporting requirements   100% of requirements     In accordance with         Ongoing   a) 2008/09 Financial Reports, b) 2008/09 Financial Data Returns, c)
                                                                                         legislation or statute                September 2009 Quarterly Budget Review Statement, d) September
                                                                                                                               2009, October 2009, November 2009 Investment Reports, e)
                                                                                                                               2009/10 Statement of Total Permissible General Income, f) 2009/10
                                                                                                                               Calculation of Domestic Waste Management Reasonable Costs &
                                                                                                                               Charges, g) 2009/10 Second Instalment Rates Notices, and h)
                                                                                                                               September 2009, October 2009, November 2009 Business Activity
                                                                                                                               Statements lodged/submitted in accordance with requirements during
                                                                                                                               the December 2009 quarter.
Major Projects
                                                                 Completion             Link to
Project                                                          date                   Strategic Plan             Status      Progress Report
Rating Structure Review                                                Feb-10           Best Practice Corporate    On Schedule The Valuer General released new rating valuations in November 2009
                                                                                             Governance                        which will be effective from July 1, 2010. A memo on the new
                                                                                                                               valuations including a summary of the changes and the potential
                                                                                                                               impact on ratepayers based on the current rates structure will be
                                                                                                                               distributed to Councillors in February 2010.
Full 2009/10 Budget Review                                             Nov-09           Efficient use of Council    Complete   Council adopted changes to the Budget from July 1, 2010 at its
                                                                                               Resources                       December 2009 meeting. A consultation process on the possible sale
                                                                                                                               of the Koala Day Care Centre and the option of selling surplus land
                                                                                                                               are required to be reported back to Council.
Wastewater and Trade Waste Charging                                    Mar-10           Sustainable Economic         Behind    This process has been delayed due to Southern Trunk Main
                                                                                             Growth and             Schedule   reprioritisation creating competing priorities in our strategic water and
                                                                                            Development                        wastewater management. A workshop is scheduled in February 2010
                                                                                                                               to progress this review.




                                                                                                Page 4                                                        Management Plan Quarterly Updates.xls
Program Name: Roads & Bridges
Program Owner : Manager Works
Key Performance Indicators
Indicator                                                   Target                Measurement                    Progress Report
Customer Service                                            Respond to customer Quarterly reports                Received 1674 customer requests for the first and second quarters.
                                                            requests within agreed                               (835 completed within 14 days)
                                                            timeframes.

Capital Works Programs                                      100% Commenced.      Yearly report                   All projects will be commenced except Conway street Stage 1 & 2
                                                                                                                 rehabilitation works, these will be deferred to next financial year due
                                                                                                                 to the renewal of sewer rising main No. 3, which has an anticipated
                                                                                                                 completion date towards the end of 2010.
Major Projects
Project                                                     Completion            Link to           Status       Progress Report
                                                            date                  Strategic Plan
Capital Works Programs for Roads, Bridges, Stormwater and          Jun-10        Improve Roads,     On Schedule Completed the upgrade and reconstruction of Dibbs Street, Cawongla
Cycleways.                                                                       Cycleways and                  Road, Rosebank Road and Bridge Street (Wyrallah). Completed the
                                                                                 Footpaths.                     installation of safety barrier on The Channon Road.
Review Safety Management Systems.                                  Jun-10        Improve Roads,     On Schedule Safety Management Plan review nearing completion.
                                                                                 Cycleways and
                                                                                 Footpaths.
Complete Maintenance and Operational programs.                     Jun-10        Improve Roads,     On Schedule Natural Disaster Flood Restoration works commenced, including
                                                                                 Cycleways and                  Oliver Avenue Bridge, Durhiem Road pavement rehabilitation and
                                                                                 Footpaths.                     gravel road pavement and drainage repair works.




                                                                                         Page 5                                                 Management Plan Quarterly Updates.xls
Program Name: Contracts & Private Works
Program Owner : Manager Works
Indicator
Indicator                                                         Target             Measurement                             Progress Report
RTA Ordered Works                                                  100% Completed.   Margins achieved for                    12 work orders completed to date for the NSW Roads & Traffic
                                                                                     RTA ordered works.                      Authority on the State Roads.
Private Works                                                      100% Completed.   Profit margins achieved                 Acceptable margins achieved for all private works undertaken to date.
                                                                                     for all private works.


Major Projects
Project                                                           Completion         Link to                   Status        Progress Report
                                                                  date               Strategic Plan
Business Management Systems                                            Jun-10        Improve Roads,            On Schedule Review of Business Management Systems underway for RTA
                                                                                     Cycleways and                         contract Works.
                                                                                     Footpaths.
Complete RTA Ordered Works                                             Jun-10        Improve Roads,            On Schedule 25 individual work orders priced up for State Roads to the value of
                                                                                     Cycleways and                         $1.5M.
                                                                                     Footpaths.
Successfully negotiate annual contract agreement with NSW Roads        Jun-10        Improve Roads,            On Schedule Negotiations due to commence towards the end of this financial year.
& Traffic Authority for State Roads.                                                 Cycleways and
                                                                                     Footpaths.




                                                                                             Page 6                                                       Management Plan Quarterly Updates.xls
Program Name: Parks & Recreation
Program Owner : Manager Works
Key Performance Indicators
Indicator                                       Target            Measurement                              Progress Report
Customer Satisfaction                             85% Satisfied   Parks User Survey                       Consultant has been commissioned to undertake a parks user survey
                                                                  (Yearly)                                during March 2010.
Capital Works Program                            100% Completed   Projects completed.                     Projects completed to date include the refurbishment of Coronation
                                                                                                          Park and Richards oval and the installation of a new BBQ within
                                                                                                          Allsop park, Nimbin. Also commenced the refurbishment of Caniaba
                                                                                                          street soccer fields and Neilson Park sporting fields.

Playground Equipment Safety Audit                100% Completed   Audit Report completed.                 1st and 2nd quarter audit reports completed on all playground
                                                                                                          equipment.
Major Projects
Project                                         Completion        Link to                    Status        Progress Report
                                                date              Strategic Plan
Customer Satisfaction Survey                         Jun-10       Improve Passive and        On Schedule Customer satisfaction parks user survey scheduled to be completed
                                                                  Active Recreational                    by end of April 2010.
                                                                  Facilities.
Review 5 year Capital Works Program                  Jun-10       Improve Passive and        On Schedule Review of 5 year forward works program currently being finalised.
                                                                  Active Recreational                    Crozier Oval top dressing scheduled for Feb 2010. Wade Park
                                                                  Facilities.                            drainage improvements planned for April 2010. Tucki creek viewing
                                                                                                         platform to be completed Feb 2010.
Complete Maintenance and Operational Programs        Jun-10       Efficient use of Council   On Schedule Planning commenced for U/12 State Cricket championships,
                                                                  Resources.                             American U/23 Baseball Team and Rugby Union match between
                                                                                                         NSW and QLD, during January 2010.




                                                                           Page 7                                                      Management Plan Quarterly Updates.xls
Program Name: Water Supply Services
Program Owner : Manager Works
Key Performance Indicators
Indicator                                              Target                  Measurement                               Progress Report
Customer service for the provision of water services   95% of system failures Respond to water                           100% of system failures responded to within 4 hours, 90% of failures
                                                       responded to within 4 service repairs within 4                    repaired within 4 hours.
                                                       hours.                 hours during normal
                                                                              hours.
Water Quality Compliance                               All 12 sites sampled   Ensure 95% compliance                      All sites currently meeting compliance requirements.
                                                       weekly meet 95%        with NHMRC
                                                       compliance.            bacteriological water
                                                                              quality guidelines for the
                                                                              provision of filtered
                                                                              water.


Major Projects
Project                                                Completion              Link to                     Status        Progress Report
                                                       date                    Strategic Plan
Water Capital Works Program                                    Jun-10          Integrated Water Cycle      On Schedule Renewed 1.4km of water mains in Woodlark street, Dibbs Street and
                                                                               Management.                             Magellan Streets.
Maintenance & Operational Programs                             Jun-10          Integrated Water Cycle      On Schedule Undertook repairs to 39 water main breaks for the 1st and 2nd
                                                                               Management.                             quarters. (average of 1 break per 8.7km of main). Replaced 96 water
                                                                                                                       meters.
Upgrade of Nimbin Water Supply                                 Dec-12          Integrated Water Cycle      On Schedule Preliminary investigations commenced into the upgrade of Nimbin
                                                                               Management.                             water supply.




                                                                                        Page 8                                                        Management Plan Quarterly Updates.xls
Program Name: Wastewater Services
Program Owner : Manager Works
Key Performance Indicators
Indicator                                                          Target                  Measurement                              Progress Report
Compliance of Wastewater systems in accordance with DEC License 100% Compliance.           Complete Annual EPA                      Data currently being compiled for annual EPA return. 100%
                                                                                           Licence Returns                          compliance currently being met by all treatment plants.
Customer Service Levels for the provision of wastewater services   95% of sewer chokes     Respond to sewer                         96% of sewer chokes repaired within 4 hours.
                                                                   responded to within 4   chokes within four hours
                                                                   hours.                  (during normal working
                                                                                           hours).

Major Projects
Project                                                            Completion              Link to                    Status        Progress Report
                                                                   date                    Strategic Plan
Wastewater Capital Works Program                                           Jun-10          Integrated Water Cycle     On Schedule Sewer Rising main number 3, Stage 1 scheduled to commence
                                                                                           Management.                            February 2010. Stage 2 of works approved to commence at the
                                                                                                                                  completion of Stage 1.
Completed Maintenance and Operational Programs                             Jun-10          Efficient use of Council   On Schedule 301 sewer chokes responded to and 30 sewer main repairs
                                                                                           Resources.                             completed for the first 2 quarters of the year.
North Woodburn Wastewater Scheme                                           Dec-10          Integrated Water Cycle     Behind      Other matters have taken priority over this project - e.g. sewer
                                                                                           Management.                Schedule    capacity investigations in Goonellabah and subsequent consideration
                                                                                                                                  of the proposed Southern Trunk Main and deferral of the Clunes
                                                                                                                                  wastewater scheme. A report is to be presented to Council in March
                                                                                                                                  2010 outlining a time line for completion of major wastewater projects
                                                                                                                                  such as the proposed Southern Trunk Main, North Woodburn
                                                                                                                                  wastewater scheme, review of wastewater and tradewaste charging
                                                                                                                                  policies and Clunes wastewater scheme. A clear timeline for
                                                                                                                                  completion of the North Woodburn wastewater scheme will be
                                                                                                                                  outlined within this report. Consideration will be given to several
                                                                                                                                  options to progress the project including engagement of consultants
                                                                                                                                  to prepare the design and contract documentation for this project.

Clunes Wastewater Scheme                                                   Dec-12          Integrated Water Cycle     Complete      Resolution made by Council in December 2009 to defer construction
                                                                                           Management.                              of this project by two years. (Completion of project now scheduled for
                                                                                                                                    2014/15). A report is to be presented to Council in March 2010
                                                                                                                                    outlining a time line for completion of major wastewater projects such
                                                                                                                                    as the proposed Southern Trunk Main, North Woodburn wastewater
                                                                                                                                    scheme, review of wastewater and tradewaste charging policies and
                                                                                                                                    Clunes wastewater scheme. This report will canvas the advisability of
                                                                                                                                    whether to proceed with finalisation of the EIS for the Clunes
                                                                                                                                    wastewater scheme now or whether to defer its completion till
                                                                                                                                    substantial progress has been made on the other projects listed.




                                                                                                          Page 9                                                             Management Plan Quarterly Updates.xls
Program Name: Road Safety
Program Owner : Manager Assets & Support Services
Key Performance Indicators
Indicator                                                               Target                 Measurement                  Progress Report
Increased visual aids in identified locations in an attempt to reduce   Approximately 10       Quarterly report outlining   Targeted locations: Dalley Street-East Lismore (Aug 09), Bridge
speeding.                                                               locations per annum.   locations of visual aids     Street-East Lismore (Oct-Nov 09), Wyrallah Rd-Woodburn (Dec 09),
                                                                                               placed.                      Wyrallah Rd-Wyrallah Village (Dec 09-Jan 10), Bangalow Rd-Bexhill
                                                                                                                            Village (Dec 09-Jan 10), Nimbin Rd-Goolmangar (Jan-Feb 10) &
                                                                                                                            Kyogle Rd-Fernside (Jan-Feb 10) .
Increased patronage on the Lismore late Nighter in efforts to reduce Increase annual           Quarterly report of          Monthly updates provided to Liquor Accord. New coasters & posters
drink-driving and related offences within the CBD.                   patronage by 10%.         patronage statistics.        being designed for licensed premises. FREE Service for the Rugby
                                                                                                                            Match (Waratahs vs. Reds) on 23 Jan 10. Sponsorship from PRIME
                                                                                                                            television – advertisements to continue until March 2010. Late Nighter
                                                                                                                            Committee meeting held in December 2009. New identifiable signage
                                                                                                                            on the Bus. Advertisements booked in the 2010 University diary. Late
                                                                                                                            Nighter advertisements to run on University campus. Promotion
                                                                                                                            planned for University Orientation week. Developing Street and Bus
                                                                                                                            Stop signage. Service to be extended to cater for aboriginal
                                                                                                                            community and promotion to occur in 2010. Total number of patrons
                                                                                                                            from July-December 2009 is 1,797 compared to 1,944 for the same
                                                                                                                            period in 2008. The drop in patronage has been attributed to the
                                                                                                                            change in University terms which has also affected the takings for
                                                                                                                            licensed premises.
Increased Car-pooling within the community.                             Aim to have           Quarterly report on           Frequently Asked Questions (FAQ) document developed for customer
                                                                        encouraged 250 people usage.                        service staff in key organisations. Media promotion / project update
                                                                        per annum to share                                  with ABC radio. Updates provided for staff newsletters. Interim
                                                                        their car one day a                                 Evaluation report provided to NSW Transport & Infrastructure.
                                                                        week.
                                                                                                                            Carpooling meeting held Nov 2009. Preparation for Community
                                                                                                                            launch in February 2010. Communications Action Plan completed for
                                                                                                                            final phase. Carpark Signage prepared for launch to be installed in
                                                                                                                            Jan 10. There are currently 214 members registered on the Northern
                                                                                                                            Rivers Carpooling website.
Delivery of Graduated Licensing Scheme (GLS) Workshops to the           Approximately 4        Evaluation reports to        Workshop conducted in December (Ballina - 21 participants) with
community.                                                              workshops per year.    RTA after workshops in       evaluation report sent to the RTA. Next workshops planned for 11
                                                                                               March, May, July &           March 2010 in Lismore and 27 May 2010 in Ballina.
                                                                                               December.




                                                                                                       Page 10                                           Management Plan Quarterly Updates.xls
Key Performance Indicators
Indicator                                                 Target                  Measurement                              Progress Report
Delivery of Road Safety presentations to the community.   Approximately 4         Workshops promoted                       Continue to co-facilitate Traffic Offender programs with NSW Police
                                                          presentations per year. and delivered (including                 every six weeks. Austcycle Training held for RED Inc in September
                                                                                  Scooter & Mobility                       2009. Promotion of Road Safety at Lismore Show October 2009.
                                                                                  workshops).                              Austcycle community bicycle training to occur Feb/March 2010.
                                                                                                                           Presentation of Late Nighter and Carpooling projects at University
                                                                                                                           Orientation week.
Delivery of RRISK Seminar.                                Delivery of Seminar     Seminar conducted.                       Peer Facilitator Sessions conducted with schools in October 2009.
                                                          in November.                                                     Deliver of Seminars in Lismore and Tweed Heads from 16 Nov - 23
                                                                                                                           Nov 2010.
Program Name: Road Safety
Program Owner : Manager Assets & Support Services
Major Projects
Project                                                   Completion              Link to                    Status        Progress Report
                                                          date                    Strategic Plan
Establishment of a regional car-pooling program.                  Nov-09          Protect conserve and       On Schedule Continuing to develop and improve website. Project is active for the
                                                                                  enhance the                            nine key organisations. Currently 214 members across the region.
                                                                                  environment and                        Launch to the community will occur in February/March 2010.
                                                                                  biodiversity.
Construction of covered taxi rank at Lismore Square.              Sep-09          Sustainable economic       Complete      Works are complete
                                                                                  growth and
                                                                                  development.
Construction of bus shelters at Trinity Interchange               Jan-09          Sustainable economic       Complete      Works are complete
                                                                                  growth and
                                                                                  development.




                                                                                          Page 11                                                       Management Plan Quarterly Updates.xls
Program Name: Asset Management
Program Owner : Manager Assets & Support Services
Key Performance Indicators
Indicator                                                               Target                  Measurement                           Progress Report
Property Occupant Satisfaction                                          80% Satisfied           Annual survey of tenants              Survey to be conducted in first half of 2010

Project Management Delivery                                             Before project deadline Complete by deadline                  Goonellabah Youth Plaza and Nesbitt Park Upgrade completed to
                                                                                                                                      schedule. Margaret Olley Arts Centre and Nimbin Skate Park
                                                                                                                                      projects now in progress.
Project Management Financials                                           Within project budget   Complete within budget                Goonellabah Youth Plaza and Nesbitt Park Upgrades completed to
                                                                                                                                      budget. Margaret Olley Arts Centre and Nimbin Skate Park projects
                                                                                                                                      now in progress.
Major Projects
Project                                                                 Completion              Link to                    Status     Progress Report
                                                                        date                    Strategic Plan
City Hall Fire Services upgrade                                                 Oct-09          Improve Passive and        Behind     Limited progress has been made with this project as other projects
                                                                                                Active Recreational        Schedule   have taken priority - e.g. Installation of new manager's residence at
                                                                                                Facilities.                           nimbin Caravan Park, Goonellabah Youth Plaza, Nesbitt Park
                                                                                                                                      Upgrade, Margaret Olley Arts Centre. The project will be progressed
                                                                                                                                      in the first half of 2010 and is due for completion by May.

City Library roof replacement                                                   Apr-10          Improve Passive and     Complete    Work has been completed.
                                                                                                Active Recreational
                                                                                                Facilities.
Fair valuation revaluation for roads, bridges, footpaths and drainage           Jun-10          Best Practice Corporate On Schedule Work is in progress. Consultant has been appointed to undertake the
assets.                                                                                         Governance.                         work. Data collection has been completed and evaluation is under
                                                                                                                                      way.




                                                                                                       Page 12                                                      Management Plan Quarterly Updates.xls
Program Name: Design Services
Program Owner : Assets & Support Services
Key Performance Indicators
Indicator                                                            Target                Measurement                              Progress Report
Provide detailed design plans for construction                        3 months prior to    Plans provided on time –                 All plans have been available at the start of each project.
                                                                        construction.      annual survey of
                                                                                           operations staff.
Maintain Flood Warning System (Telemetry)                             Monthly (on-going)   Data received at base                    All flood warning systems are checked and maintained on a daily
                                                                                           station.                                 basis. All systems in working order.
Maintain Lismore Urban and Rural Street Maps.                              May 2010        Task Complete on time.                   All new streets are now included in maps

Maintain Urban and Rural Traffic Counts Maps.                              May 2010        Task Complete on time.                   All traffic count report data inclued in maps.

Major Projects
Project                                                              Completion            Link to                    Status        Progress Report
                                                                     date                  Strategic Plan
Construct and Install 2 Flood Warning Stations to enhance Councils         Sep-09          Improve Catchment          Complete      Installation Complete
existing Flood Warning System (Telemetry).                                                 Management
Detailed Design for Major Upgrade of Woodlark Street (Concept              Nov-09          Efficient Use of Council’s Complete      Design Complete - Construction in Progress
complete- application for funding pending).                                                Resources.
Survey and design of proposed South Lismore trunk drainage           Stage 2 March 2010    Improve Catchment          On Schedule   Design of Stage 1 Completed (Phyllis Street Catchment) Stage 2 in
network.                                                                                   Management.                              Progress (Webster Street Catchment)




                                                                                                  Page 13                                                          Management Plan Quarterly Updates.xls
Program Name: Traffic, Citysafe & Emergency Services
Program Owner : Manager Assets & Supports
Key Performance Indicators
Indicator                                                               Target              Measurement                              Progress Report
Flood levee system maintained & operated in accordance with        Integrity of system     Lismore CBD & South                       Flood levee audits being undertaken in accordance with schedule and
manual.                                                            maintained during flood Lismore remain free of                    no significant issues found
                                                                   event.                  flood inundation up to 1
                                                                                           in 10 flood event (Yearly
                                                                                           Report).
Attendance at relevant meetings – Citysafe, Flood Reference Group, Meetings held in        Minutes of meetings.                      All meetings are being held in accordance with the agreed schedule
Nimbin Community Consultative Committee, Bushfire Management accordance with
Committee, Local Emergency Management Committee, District          adopted schedule.•
Emergency Management Committee.                                    90% attendance.

Major Projects
Project                                                                 Completion          Link to                    Status        Progress Report
                                                                        date                Strategic Plan
Complete Emergency Risk Management Plan                                     Sep-09          Best Practice Corporate Complete         The Emergency Risk Management Plan is now complete.
                                                                                            Governance.

Complete a review of Rural Fire Service accommodation                       Dec-09          Efficient use of Council’s Behind      Review has been deferred as other RFS matters have taken priority -
requirements in light of proposals for a regional facility to be                            resources.                 Schedule    e.g. fire season and direction from state level to identify
established at Casino.                                                                                                             "Neighbourhood Safer Places" review now expected to be completed
                                                                                                                                   in first half of 2010.
Upgrade Council’s website to provide clearer, easy to understand            Jun-10          Provide excellent          On Schedule Website development nearing completion. Scheduled to go live by
information for road closures during flood events and explore                               customer service.                      February 2010
opportunities to establish a regional based website for road closures
during flood events.




                                                                                                    Page 14                                                       Management Plan Quarterly Updates.xls
Program Name: Fleet Services
Program Owner : Manager Business Services
Key Performance Indicators
Indicator                                                       Target                Measurement                           Progress Report
Suitable Plant Available to meet Council’s Operational needs.   Achievement of        Quarterly Report                      Plant replacement progressing in line with budget - 56% of items
                                                                Replacement                                                 identified at budget have been purchased , 7 quotes are currently
                                                                Schedules.                                                  being processed. A review of the 10 year replacement plan will be
                                                                                                                            conducted in Feb 2010 prior to budgets.
Successful Management of Plant Fund Reserves                    Adequate Funds        Quarterly Report                      Revenue for first half of the year at 53% of budget, Expenditures
                                                                Available for Plant                                         tracking at 50% creating a slight gain in reserves. This trend is
                                                                replacement.                                                predicted to continue for full year.
Major Projects
Project                                                         Completion            Link to                Status         Progress Report
                                                                date                  Strategic Plan
Implement Reporting Regime from Ausfleet Software.                      Dec-09        Efficient Use of Council’s On Schedule Ausfleet software was installed September. Some reporting now
                                                                                      Resources.                             available including Motor Vehicle Details, Acquisitions and Disposals
                                                                                                                            and Service Scheduling reports. Staff continue to input data
                                                                                                                            progressively - huge volumes of information is needed for workshop
                                                                                                                            maintenance schedules. Reporting capabilities will continue to
                                                                                                                            increase as data input continues.




                                                                                             Page 15                                                      Management Plan Quarterly Updates.xls
Program Name: Waste Services
Program Owner : Manager Business Services
Key Performance Indicators
Indicator                                         Target             Measurement                             Progress Report
Diversion from Landfill                           NSW Govt 2014      Quarterly Report                        The NSW WARR targets for 2013 are Municipal (MSW) (household)
                                                  WARR (Diversion)                                           waste 66%, Construction (C&D) 76% and Commercial (C&I) 63%.
                                                  Targets.                                                   These are ambitious targets set several years ago and are unlikely to
                                                                                                             be met across the state according to the DECCW. We have however
                                                                                                             used these target figures as a basis for our diversion strategy
                                                                                                             development. From Council operations Lismore figures are MSW
                                                                                                             60%, C&D 79%, and C&I 34%. The targets are Council area targets
                                                                                                             and in addition to LCC figures are to be added diversion tonnes
                                                                                                             achieved by Richmond Waste and some smaller scrap metal dealers
                                                                                                             for which we have no statistics. The waste process strategy
                                                                                                             development is focused on looking at ways to increase diversion from
                                                                                                             the current waste flows.


Major Projects
Project                                           Completion         Link to                  Status         Progress Report
                                                  date               Strategic Plan
Waste Processing Strategy Development                    Feb-10      Integrated Waste Cycle   On Schedule Research into options progressing. Audit of waste stream completed
                                                                     Management.                          late November. Staff are analysing the information to assess the
                                                                                                          possibilities and priorities for increased diversion activities. Research
                                                                                                          into Electricity from Waste technology is being investigated.
                                                                                                          Additionally we are obtaining budget costings for some simple
                                                                                                          processing alternatives for use in the RRF shed.
Compliance with DECC Landfill Levy Requirements          Dec-09      Integrated Waste Cycle   On Schedule New weighbridge system in place; EPA Licences obtained to split
                                                                     Management.                          area into landfill and resource recovery; access to tip area restricted.
                                                                                                          Roadworks commenced - currently waiting for compaction of
                                                                                                          earthworks prior to sealing.




                                                                            Page 16                                                        Management Plan Quarterly Updates.xls
Program Name: Memorial Services
Program Owner : Manager Business Services
Major Projects
Project                                     Completion   Link to             Status        Progress Report
                                            date         Strategic Plan
Improve Regional Cemetery Presentation          Jun-10   Provide Excellent   On Schedule Regular mowing and clean up regime implemented. Currently
                                                         Customer Service.               conducting a review to ascertain the ongoing service delivery
                                                                                         capability with the reduced funding in future budgets.




                                                                Page 17                                                Management Plan Quarterly Updates.xls
Program Name: Quarry Services
Program Owner : Manager Business Services
Key Performance Indicators
Indicator                                   Target             Measurement                           Progress Report
Ability to Supply Customer Requirements     No Supply Issues   Monthly Stockpile                     Maintaining supply requirements with a combination of self crushing
                                                               Measurement.                          and contract crushing. Slowly gaining on stock levels. A tender for
                                                                                                     contract crushing activities closes in mid January.
Achieve Budget Commitments                  Budget             Quarterly Review.                     First Quarter was close to budget as separately reported. Second
                                                                                                     quarter has been impacted by the Hanson move to self supply from
                                                                                                     Nerang. External sales have all but dried up across the industry.
                                                                                                     Costs continue to be reviewed in detail but we believe we are at base
                                                                                                     operating levels and further cuts will impact on the capability of the
                                                                                                     quarry to operate. Currently preparing budget estimate revisions for
                                                                                                     the full year but it appears that it will be impossible to meet budget
                                                                                                     targets given current market conditions.


Major Projects
Project                                     Completion         Link to                  Status       Progress Report
                                            date               Strategic Plan
Improve Asphalt Operations                           Jan-10    Efficient Use of Council‘s Behind     Pricing of additional plant options is being sought to verify that the
                                                               Resources.                 Schedule   proposed action is still the best option. At this stage it is proposed to
                                                                                                     delay any expenditure until the overall quarry operating climate
                                                                                                     improves.




                                                                      Page 18                                                       Management Plan Quarterly Updates.xls
Program Name: Planning Services
Program Owner : Manager Planning Services
Key Performance Indicators
Indicator                                                    Target                  Measurement        Progress Report
Efficient assessment of land-use development applications.   Active assessment time Quarterly report.   The Development Applications are being assessed as efficiently as
                                                             for locally determined                     possible and close to the legislative requirements when the "stop the
                                                             DAs meets EP & A Act                       clock ' provisions have been applied.
                                                             requirements.

Monitor compliance with development consents.                Completed applications Quarterly report.   These applications are subject to the correct information being
                                                             for Subdivision                            submitted and or conditions of Development Consent being met and
                                                             Certificates assessed &                    when this occurs we are meeting our target dates.
                                                             determined within 10
                                                             working days.



                                                             Payment of             Quarterly report.   This is generally being undertaken within the prescribed period.
                                                             Contributions reviewed
                                                             within 60 days of
                                                             receipt of Finance
                                                             Report on Outstanding
                                                             contributions




                                                                                            Page 19                                   Management Plan Quarterly Updates.xls
Program Name: Planning Services
Program Owner : Manager Planning Services
Major Projects
Project                                     Completion           Link to                 Status        Progress Report
                                            date                 Strategic Plan
Exhibit draft LES/LEP                        February 2010 (if   Provide sustainable land- On Schedule Timeline for completion of the LEP has been agreed to with the
                                             certified by DoP)   use planning.                         Department of Planning (DOP). The DOP timeline shows we are on
                                                                                                       track for exhibition of the LEP in early 2010.
Review Industrial Land Strategy                  Mar-10          Provide sustainable land- Behind      Competing priorities have put this project back. When the Manager of
                                                                 use planning.             Schedule    Integrated Planning starts all priorities and how to achieve them will
                                                                                                       be reviewed.
CBD Strategy                                     Dec-09          Enhance Lismore as      Behind        Some work has been completed but competing priorities related to
                                                                 regional centre.        Schedule      the draft LEP2009 and the review of the urban strategy have left this
                                                                                                       project behind schedule. Work will continue in early 2010 with new
                                                                                                       target date March 2010.
Update Development Control Plan:
     Subdivision                                 Mar-10          Provide sustainable land- On Schedule It is anticipated that a draft of the DCP will be complete by March
                                                                 use planning.                         2010.
      Stormwater Management                      Jan-10          Provide sustainable land- Behind      Awaiting advice from specialist environmental engineer. Once this is
                                                                 use planning.             Schedule    received staff will be able to complete the draft DCP. Anticipated
                                                                                                       completion date March 2010.
Villages                                         Jun-10          Provide sustainable land- Behind      Competing priorities especially in reviewing the urban land release
                                                                 use planning.             Schedule    strategy and completing the draft LEP2009 have put this project
                                                                                                       behind schedule. When the Manager of Integrated Planning starts all
                                                                                                       priorities and how to achieve them will be reviewed.
Review S94 Plan                                  Jun-10          Develop cultural,         On Schedule The completion of this project relies on the Dept of Planning providing
                                                                 sporting and tourism                  relevant guidelines on legislative changes. These guidelines were
                                                                 activities Improve roads,             released in December 2009 for public comment. June 2010 is
                                                                 cycleways and footpaths               considered achievable.




                                                                        Page 20                                                      Management Plan Quarterly Updates.xls
Program Name: Environmental Health, Building Services &
Ranger Services
Program Owner : Manager Environmental Health & Building
Services
Key Performance Indicators
Indicator                                                 Target                  Measurement                 Progress Report
Development Applications                                  Assessed - 90% <25      Quarterly Report            Development Applications are continuing to be assessed close to the
                                                          days                                                target number of days.
Inspections                                               Fire Safety Inspections Yearly Report (June)        Fire safety inspections are being undertaken in response to
                                                          >20 per annum.                                      complaints from the public , fire brigade and as they come to Councils
                                                                                                              attention.
                                                          OSSM inspections >      Quarterly Report            Program targets on track. Inspections have been programmed to be
                                                          250 per annum.                                      evenly distributed across all current compliance areas. Clunes Village
                                                                                                              addressed as part of the Southern Trunk Main considerations by
                                                                                                              Council.
                                                          Pool inspections > 25   Quarterly Report            Pool inspections are continuing to be undertaken as required, but
                                                          per month                                           currently below the target.
                                                          Commercial Premises     Quarterly Report            Program targets on track with a stronger focus on temporary events
                                                          > 90% inspected per                                 in this first reporting period. NSW Food Authority (NFA) currently
                                                          annum                                               reviewing nominated target. Annual reporting now required to the
                                                                                                              NFA.
Natural Resource Management                               State of the            Adopted by Council          Complete. SoE report presented to November 2009 Council meeting.
                                                          Environment Report      November 2009.
                                                          SOE
Cleaner Waterways Program                                 Implement the actions   Yearly Report (June).       The evaluation report was completed in June 2009. The actions in the
                                                          of the Cleaner                                      program are being implemented.
                                                          Waterways 2010
                                                          program
Climate Action                                            Continued               Yearly Report (June).       The evaluation report was completed in June 2009. The actions in the
                                                          Implementation of CCP                               program are being implemented
                                                          Program Local Action
                                                          Plan
Ranger Services                                           Parking patrols > 90%    Parking patrols reported   Resources being allocated to ensure parking patrols are undertaken
                                                          days patrolled          quarterly.                  to achieve the nominated target. Hospital paid Parking program to
                                                                                                              fund dedicated part-time parking officer.
                                                          Companion animal        Quarterly Report            All requests that fall within the responsibility of Council are attended
                                                          request 100%                                        to.
                                                          attended.




                                                                                          Page 21                                            Management Plan Quarterly Updates.xls
Program Name: Environmental Health, Building Services &
Ranger Services
Program Owner : Manager Environmental Health & Building
Services
Major Projects
Project                                                   Completion   Link to                  Status       Progress Report
                                                          date         Strategic Plan
Water Sensitive Design                                        Dec-09   Integrated Water Cycle   Behind       Specialist environmental engineer reworking draft DCP document and
                                                                       Management.              Schedule     supporting guidelines. Anticipated completion for Council workshop
                                                                       Improve Catchment                     March 2010 prior to reporting to Council.
                                                                       Management.
Lismore Base Hospital Paid Parking                            Dec-09   Improve Roads, Cycle     On Schedule Report presented to the December Council Meeting. Implementation
                                                                       ways, Footpaths.                     program, as adopted by Council, to commence March 2010.




                                                                              Page 22                                                    Management Plan Quarterly Updates.xls
Program Name: Economic Development
Program Owner: Development & Governance
Key Performance Indicators
Indicator                                                            Target                  Measurement                 Progress Report
Lismore Regional Airport Compliance                                  Acceptance of airport    Annual audits by           CASA audit completed 30 July - " generally suitable systems in place
                                                                     Management systems regulatory authorities.          to ensure the safe operation and maintenance of the Lismore
                                                                     allowing continuation of                            Aerodrome." An upgrade of the Safety Management System and
                                                                     aerodrome licences.                                 other minor systems improvements were requested. These are under
                                                                                                                         way. Updates to the Airport Security Risk Assessment and Security
                                                                                                                         Program have been completed and submitted for approval.

a. Maintain event satisfaction levels consistent with the previous   a. A minimum 80%        a. Post-event surveys       Post Event surveys (Masters Games and Festival of Cricket) has
year.                                                                satisfaction rate.      collated (Yearly Report).   been independently collated and evaluated by DSA Consulting. Final
                                                                                                                         reports have been provided to Council. Satisfaction rate levels will be
                                                                                                                         highlighted and reported.
b.   Major events delivered on time and within budget                b. 100% events          b. Post-event financial     Financial reports have been provided. Satisfaction rate and budgets
                                                                     delivered on time and   report                      were highlighted and reported. The Cricketfest did not meet financial
                                                                     on budget.                                          expectations
Uptake of Lismore business expansion & investment attraction         a. 80 business          a. Number of clients        The business advice team responded to 4 face to face business and
service.                                                             clients per annum.      serviced by the EDU         investment related enquiries and 10 telephone enquiries up to the
                                                                                             Business Expansion          disbanding of the EDU in August 2009.
                                                                                             Planning Service
                                                                                             (Quarterly Report).
                                                                     b. 100 website hits     b.                          During this quarter there were 1050 hits with 769 unique visitors. 12
                                                                     per month.              www.Investinlismore.c       requests for business/DA information was responded to.
                                                                                             om.au website hits.
                                                                                             (Quarterly Report).

                                                                     c. 500 investment       c. Number of Invest in      Since the EDU disbanded in August 2009 this service has been
                                                                     packs distributed.      Lismore investment          placed on hold.
                                                                                             packs distributed (Yearly
                                                                                             Report).




                                                                                                     Page 23                                           Management Plan Quarterly Updates.xls
Program Name: Economic Development
Program Owner: Development & Governance
Key Performance Indicators
Indicator                                                        Target                   Measurement              Progress Report
CBD revitalisation response projects, implemented in Lismore's   a. Three projects        a. Funding for three     Base-line funding for all 11 components in the Lismore Promotion
heart.                                                           identified and funded.   projects confirmed and   Program Business Plan 2009-2010 confirmed and approved by
                                                                                          approved.                Council. Three projects identified and funded already commenced or
                                                                                                                   completed:
                                                                                                                   1. Production of Lismore Brand
                                                                                                                   2. Lismore City Centre Markets
                                                                                                                   3. City Centre Entertainment Program
                                                                 B. 75% satisfaction b. Satisfaction survey        Production and disseminations of Spring Issue of Lismore Leader.
                                                                 rating with proposed      of CBD stakeholders.    Project management and provision of Evaluation Report covering last
                                                                 “revitalisation” changes.                         five consecutive shopping promotions coordinated by Lismore
                                                                                                                   Chamber of Commerce. (report to Council 14/10/09)




                                                                                                 Page 24                                       Management Plan Quarterly Updates.xls
Program Name: Economic Development
Program Owner: Development & Governance
Major Projects
Project                                                        Completion   Link to                  Status        Progress Report
                                                               date         Strategic Plan
Airport Master Plan                                                Apr-10   Efficient Use of Council’s On Schedule Options on development of the Plan being reviewed - consultant vs in
                                                                            Resources.                             house. Affected by budgets and time.
Deliver on the Lismore Masters Games                               Jan-10   Develop and Support        Complete
                                                                            Cultural, Sporting and                 Objectives of event met (2,048 competitors). All key stakeholders
                                                                            Tourism Activities.                    satisfied with event delivery.
Marketing Plan for the service                                     Sep-09   Enhance Lismore as the Behind          Framework and brief developed. Delay in implementation due to the
                                                                            Regional Centre.           Schedule    disbanding of the EDU. Project now taken up by the Business
                                                                                                                   Facilitator and will rolled into economic development strategy.

Tourism Strategic Plan                                             Apr-10   Develop and Support      On Schedule Councillor workshop scheduled for February. Feedback to be sought
                                                                            Cultural, Sporting and               from key stakeholders prior to finalising the plan. Plan to be
                                                                            Tourism Activities.                  implemented in 2010/2011 financial year.
Support City Centre Manager and implement the SBRVL Business       Jun-10   Revitalise the CBD.      On Schedule The City Centre Manager commenced duties in late April 2009 and
Plan                                                                                                             since that date has been responsible for assembling and progressing
                                                                                                                 key elements in the Council approved 2009/2010 Business Plan
                                                                                                                 within the Lismore Promotion Program. These projects and initiatives
                                                                                                                 include, improved communication with the business and wider
                                                                                                                 community, production of the new Lismore City Centre 'Brand',
                                                                                                                 market and entertainment in the CBD and work on the 'Art in the
                                                                                                                 Heart' initiative which involves seeking property owners' assistance in
                                                                                                                 providing vacant premises in the city centre for art/cultural and
                                                                                                                 community activities.
Lismore City Marketing and Promotion Plan                                                            On Schedule Formation of new Lismore Promotion Plan Advisory Committee.
                                                                                                                 Appointment of City Centre Manager to drive marketing and business
                                                                                                                 in the Lismore CBD
Resident Attraction Strategy                                                                         Behind      Project has commenced as part of the Lismore Growth and
                                                                                                     Schedule    Investment Strategy
Co-ordination digital strategy                                     Jun-10   Sustainable Economic     On Schedule Initial investigations stated by the Business Facilitator in conjunction
                                                                            Growth and                           with SCU
                                                                            Development.




                                                                                    Page 25                                                      Management Plan Quarterly Updates.xls
Program Name: Information Services
Program Owner : Development & Governance
Key Performance Indicators
Indicator                                                                 Target                  Measurement                          Progress Report
Core Systems Availability                                                 95% uptime in business Audit Logs (Quarterly)                Core Systems (e.g. Authority/TRIM) were tracked for downtime
                                                                          hours.                                                       (including planned and unplanned) using a combination of a software
                                                                                                                                       monitoring tool and manual register. The Critical Core Systems (as
                                                                                                                                       identified by the IT Systems Owners Document) resulted in an
                                                                                                                                       availability again over 99% for the period October 1, 2009 to
                                                                                                                                       December 30th for a business hour window of 6am to 9pm seven
                                                                                                                                       days a week.
Computer Network Availability                                             95% uptime in business Audit Logs (Quarterly)                The availability of the Wireless network for the period October 1, 2009
                                                                          hours.                                                       to December 30th for a business hour window of 6am to 9pm seven
                                                                                                                                       days a week was again over 99%. The Computer Network links
                                                                                                                                       Council's sites to each other and the outside world. Much of this
                                                                                                                                       network is based on wireless technology that has recently been
                                                                                                                                       upgraded with further enhancements to be completed in the next
                                                                                                                                       month or so. The biggest concern at present is the reliability of the
                                                                                                                                       Telstra Internet link.
Major Projects
Project                                                                   Completion              Link to                 Status       Progress Report
                                                                          date                    Strategic Plan
Develop a new three year Information Technology Strategic Plan                    Oct-09         Whole of Council         Behind       The IT Strategic Plan is now nearing completion, with an expected
                                                                                                 Corporate Planning.      Schedule     first draft available in February 2010. With the organisational
                                                                                                                                       restructure almost complete and the Delivery Plan in a Draft format it
                                                                                                                                       is now possible to ascertain the key elements for inclusion in the
                                                                                                                                       Plan. Also being added as a consequence of the restructure are
                                                                                                                                       aspects of the Electronic Document Management Systems following
                                                                                                                                       the inclusion of the Records Function into Information Services.

Establish the GSAC Disaster Recovery Site                                         Mar-10         Whole of Council         Complete     Although this project is essentially complete since the GSAC Disaster
                                                                                                 Corporate Planning.                   Recovery site went live in April 2009 a number of enhancements have
                                                                                                                                       been made including the installation of video cameras that capture
                                                                                                                                       physical access to this facility. Due the extensive opening hours of
                                                                                                                                       GSAC and the public nature of the facility, security of this facility was
                                                                                                                                       considered paramount.
Further develop the use of Authority by staff, including on- line leave          Ongoing         Efficient Use of Council’s Behind     The correction of errors in the Authority Work Order System by the
applications and staff training management                                                       Resources.                 Schedule   vendor has taken significantly longer than expected. As a
                                                                                                                                       consequence rectification works are now nearly two months behind.
                                                                                                                                       Work is continuing but the resources of the Vendor still appear to be
                                                                                                                                       the limiting factor. The Draft Delivery Plan contains necessary once
                                                                                                                                       this other work is completed.



                                                                                                               Page 26                                                           Management Plan Quarterly Updates.xls
Program Name: Community Services
Program Owner : Development and Governance
Key Performance Indicators
Indicator                                                          Target                Measurement                              Progress Report
Goonellabah Sports and Aquatics Centre – first year of operation   >24,200 learn-to-swim >24,200 learn-to-swim                    July holiday intensive: 95.
                                                                   (LTS) visits per annum. visits per annum.                      Term 3: 2,840
                                                                                                                                  October holiday intensive: 350
                                                                                                                                  Term 4: 3,078 This is a total of 3,428 for the quarter and 6,363 for
                                                                                                                                  the 6 month period. This is significantly less than the initial target of
                                                                                                                                  12,100 on a pro-rata basis, which was perhaps unrealistic given the
                                                                                                                                  LTS program is in its establishment phase. A total review of the initial
                                                                                                                                  LTS program will result in higher LTS visits in the next 6 months, but
                                                                                                                                  will not reach the target which has been set too high for the first year
                                                                                                                                  of operation.
                                                                   >780 members          >780 members                              552 members in total. There was a reduction in membership this
                                                                                                                                  quarter due to the Christmas New Year period. An increase in
                                                                                                                                  membership of 200 will be required in the last two quarters to meet
                                                                                                                                  the annual membership target.
Attendance numbers at Lismore Regional Gallery                     >25,000 per annum     Visit Counter (Quarterly)                5,507 visitors for the first quarter of 2009/10. Numbers were down
                                                                                                                                  slightly due to exhibitions focusing primarily on the existing permanent
                                                                                                                                  collection.
Lismore City Library and Goonellabah Branch Library                > 120,000 per annum   Visit Counter (Quarterly)                 37,358 visits to the Lismore City Library during the December
                                                                   (Lismore)                                                      quarter. This totals approximately 76,000 year to date which is
                                                                                                                                  greater than the target.
                                                                   > 60,000 per annum    Visit Counter (Quarterly)                 7,586 visits to the Goonellabah Branch Library during the December
                                                                   (Goonellabah)                                                  quarter. This totals approximately 16,000 year to date which is
                                                                                                                                  significantly less than the target figure.
Major Projects
Project                                                            Completion            Link to                     Status       Progress Report
                                                                   date                  Strategic Plan
Margaret Olley Arts Centre – planning and design elements                 Jun-10         Revitalise the CBD,         On Schedule A report was presented to the November 09 Council meeting
                                                                                         develop and support                     recommending the preferred architect.
                                                                                         cultural, sporting and
                                                                                         tourism activities.
Nesbitt Park – Stage 1 playground                                         Sep-09         Improve passive and         Complete     Completed on schedule.
                                                                                         active recreational
                                                                                         facilities.




                                                                                                 Page 27                                                         Management Plan Quarterly Updates.xls
Recreation Plan                         Apr-10   Improve passive and        Behind     The Sports & Recreation Project Officer will commence work on this
                                                 active recreational        Schedule   in January 2010. It is anticipated a draft will be completed by June
                                                 facilities.                           2010.
GSAC Youth Plaza - Construction         Oct-09   Improve passive and        Complete   Completed on schedule.
                                                 active recreational
                                                 facilities; foster youth
                                                 development
New Crime Prevention Plan 2010 – 2014   Feb-10   Foster Youth               Behind     Community Service positions are now finalised (further to the
                                                 development                Schedule   restructure and budget review), which means that resources can now
                                                                                       be reviewed and allocated to projects. If sufficient resources are
                                                                                       available the Plan can be completed by June 2010.
Public Art Policy                       Jan-10   Revitalise the CBD;        Behind     A report detailing the Public Art Policy and Procedure was prepared
                                                 develop and support        Schedule   in December 2009 however the report was held over until February
                                                 cultural, sporting and                2010.
                                                 tourism activities.




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