Process Flow Chart for Meetings Management - PowerPoint by mme89049


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									  Disability Management
at Weyerhaeuser Company
   3rd International Forum on
      Disability Management
         Brisbane, Australia

   Presented by Mike Rushby

                October, 2006
    14-Jul-11                   1

   Overview of Weyerhaeuser
    Weyerhaeuser Company
    Weyerhaeuser in Canada

   Disability Management Redesign
    Principles          – Development      – Key Learnings
    Redesign            – Implementation

             14-Jul-11                                        2
14-Jul-11   3

   100+ years in business
   Over US $22.6 billion in sales
   49,900 employees in 18 countries
   Focused on <1 RIR

             14-Jul-11                 4
14-Jul-11   5
Disability Management Redesign
in Weyerhaeuser

Key Learnings


        14-Jul-11                            6
Disability Management Process
   Treat employees with dignity and respect
   (DM) process is a partnership amongst employees, health
    service providers, benefit providers, unions, and Weyerhaeuser
    with a shared commitment to returning the injured or ill
    employee to work
   We will make reasonable efforts to provide suitable available
    employment to an employee…unable to resume normal duties…
   Return to Work programs will be developed by Weyerhaeuser
    business units... the goal of RTW is to return employees to
    meaningful & productive work in a safe & timely manner

              14-Jul-11                                       7
Disability Management Process
Redesign… What has changed?

   Disability Management CoE

   Return to Work (RTW)

            14-Jul-11           8
Disability Management Process
Disability Management CoE

   Focused, end to end process for North America
      Reduced cycle time for benefits processing (STD, LTD)
   Single point of contact for employees and
    managers for:
      Occupational and non-occupational injury and illness
      Return to work processes
   Tracking and reporting system to measure costs, trend improvements, etc.

                14-Jul-11                                                 9
Disability Management Process
Return to work

   RTW will focus on both occ and non-occ absences
   Clearly defined RTW programs that include
    meaningful / productive work
   Effective unit-based RTW programs in all
    Weyerhaeuser operations
   Decreased premium and plan costs associated with
    injury and illness
   Minimized disruption to the organization created by
               long-term absences of employees

            14-Jul-11                                 10
Disability Management Process
Return to work – cont’d.

   Canada to pilot RTW process

            14-Jul-11             11
Disability Management Process
Development Phase

   Disability Management Stages / Flow Chart

   Disability Management Web Page

            14-Jul-11                           12
                          NON-OCCUPATIONAL FLOWCHART
                                                                                                                                                                             Third Party
                           Employee                     Manager                           ESC                    RTW Coord.                   Disability Mgmt
                                                                                                                                                                              (incl. HR)
                                                 C                           C                              C
                                                        Calls ESC and            • Inputs into system
                       Notifies manager of                                       • Asks ID of RTW                                               Sends STD form to
                                                        provides STD               coordinator
                          injury/illness                                                                                                            employee
                                                         information             • Assigns case number

                                                                                 • Sends remedy ticket to
                                                                                   disability management
                                                 C                               • Sends out COBRA
                                                                                   letters to employee
                         Seeks medical                                             home address

                      Completes STD forms                                                                                                     • Sets up claim
                                                                                                                                                                             Returns disability
                          and sends to                                                                                                        • Verifies eligibility
                                                                                                                                                                              certification and
                       disability mgmt and                                                                                                    • Inputs payment
                                                                                                                                                                              RTW limitations
                      physician (C=carrier)                                                                                                     information

                                                                             C                                                            C     Issues initial payment
                       Completes COBRA                 Maintains contact                                         Obtains the medical          • Advises of date for         Physician returns
                        self-pay form and            with employee/family/                                      limitations that allows         continuation form          continuing disability
                         returns to Cigna              RTW coordinator                                                  for RTW               • Provides continuation         certifications
                                                                                                                                                form for physician to
                                                                                                                                                certify additional time

                        Receives interim                                                                                                      • Provides medical
                                                                                                                RTW coordinator and
                        medical treatment                                                                                                       limitations to RTW
                                                                                                                 manager develop                coordinator
                       and certification for
                                                                                                                    RTW plan
                       continued time loss

                                                 C                                                               Sends new RTW C                                           Physician approves
                         Cooperates with              Manager and RTW                                           plan, JA’s to doctor,          Receives RTW plan
                                                                                                                                                                          RTW plan and returns
                          return to work              coordinator develop                                          employee and                 and physician’s
                                                                                                                                                                            plan to disability
                             program                      RTW plan                                                 disability mgmt                  approval

                                                                                                                                                   Sends notice
                                                                                                                                                  regarding LTD
                                                                                                                                                 application at 16

                                                 C     Manager/employee            Changes disability C                                   C

                                                         implement RTW                status in system           Monitors RTW plan               Discontinues or
                      Returns to regular or
                                                               plan              • Sends remedy                                                  adjusts time loss
                         modified work
                                                     • Notify ESC of RTW           ticket to disability                                             payments
                                                       date                        mgmt

                               END                           END                          END                           END                             END                         END

                                OR                                                                                                                       OR                          OR

                      • Initiates LTD       C                                                                                                                             Completes UNUM or
                        process                                                                                                                                             third party LTD
                      • Initiates social                                                                                                                                    application form
                        security disability                                                                                                                                (C=Maritime Life)

                        award process
                      (C=CPP/EI process)
                                                                                                                                                                           UNUM or third party
                                                                                                                                                                            vendor processes

                                                                                                                                                                               LTD claim
                        • Initiates disability                                                                                                                              (C=Maritime Life)
                      retirement (Vanguard)

                                                                                                                                                                            Social security admin
                                                                                                                                                                           determines eligibility for
                               END                                                                                                             Monitors process and         SS benefits. Benefits
                                                                                                                                                advises employee          COE determines eligibility
                                                                                                                                                                                for retirement
                 14-Jul-11                                                                                                                                                                              13
                                                                                                                                                        END                         END
5/17/02 • 1
                                    OCCUPATIONAL FLOWCHART
                      Employee                                                                                                                                       Third Party
                                                   Manager                           ESC                  RTW Coord.                  Disability Mgmt
                                                                                                                                                                      (incl. HR)
                                           C                             C
                    Notifies supervisor/        Conducts incident
                        manager of              investigation and
                       injury/illness           reports to SHIMS

                       Seeks medical       C
                                                 may accompany
                   • Takes RTW form
                                               employee to first visit
                     with him/her to
                                                  with physician             • Enters information in C
                     physician                                                                                                        • Sets up claim
                                                                                                                                      • Reviews medical
                                                                         C   • ID RTW coordinator                                       limitation                  Physician provides
                                                                             • Sends COBRA                                            • Determines                    medical reports
                                                 Reports disability            letters                                                  compensability                (initial report) to
                                                  status to ESC              • Assigns case                                           • Inputs payment info            disability mgmt
                                                                               number                                                 • Reports limitations to    • Treatment plan
                                                                                                                                        RTW coordinator
                                                                             • Sends remedy ticket                                                                • Work limitations
                                                                                                                                      • IF RTW, claim closure,
                                           C   Completes manager C             to disability                                            no permanent disability
                   Completes claim form
                                               portion of claim form           management
                    — provides form to
                                                 and forwards to
                   manager for manager

                      Employee RTW
                                                                         C                                                        C       Issues initial and
                                                 Maintains contact                                                                                                 Physician continues
                                                                                                           Receives medical             ongoing payments;
                           END                 with employee/family/                                                                                                to provide medical
                                                                                                         limitations that allow             provide RTW
                                                 RTW coordinator                                                                                                       reports, RTW

                                                                                                                for RTW                 information to RTW

                            OR                                                                                                                                          information
                     Receives interim
                                               Manager and RTW                                           Sends new RTW plan C                                      Physician approves
                     medical treatment                                                                    and JA’s to doctor,                                     RTW plan and returns
                                               coordinator develop
                      and disability                                                                        employee and                                              to disability
                                                   RTW plan
                       certification                                                                        disability mgmt                                          management

                                                                                                                                                                   Physician continues
                                                                                                                                                                   to provide treatment
                                                                                                                                                                      information —
                                                                                                                                                                     medical status to
                                                                                                                                                                      disability mgmt

                                                                                                                                      • Follows state law
                                                                                                                                        process for RTW
                                                                                                                                      • Discontinues/time loss

                                                 Implements RTW                                                                         payments or adjusts
                                                       plan                                                                           • Advises of LTD
                                                                                                                                        application process
                                                                                                                                      • Maintains contact with

                                                                                                                                        employee, manager
                                                                                                                                                                    Physician advises
                                                                         C                          C                                   and RTW coordinator
                                               Advises employee of                                                                                                  disability mgmt of
                      RTW regular or                                           Changes disability                                                                   medical stability/
                                                change in disability                                      Monitors RTW plan                Disability mgmt
                        modified                                                status in system                                                                    appropriation for
                                                      status                                                                             processes claim for
                                                                                                                                               closure                   closure

                                                        END                           END                        END                            END                         END

                            OR                                                                                                                   OR                          OR

                   • Initiates LTD        C                                                                                                                       HR completes UNUM or
                     process (UNUM)                                                                                                                                   third party LTD
                   • Initiates social                                                                                                                                application form
                                                                                                                                                                    (C=Maritime Life)
                     security application

                     process                                                                                                           Monitors process and
                   • Initiates disability                                                                                               advises employee
                                                                                                                                                                     UNUM or third party
                     retirement process                                                                                                                            vendor processes LTD

                     (Vanguard)                                                                                                                                    claim (C=Maritime Life)
                                                                                                                                         Closes claim per
                           END                                                                                                            individual state
                                                                                                                                           requirements             Social security admin.
                                                                                                                                                                   determines eligibility for
                                                                                                                                                                    SS benefits. Benefits
                                                                                                                                                                  COE determines eligibility
                 14-Jul-11                                                                                                                                              for retirement
                                                                                                                                                END                         END
5/30/02 • 1
Disability Management Process
Development Phase Cont’d… DM Web Page

   Available to all employees
   Expectations of all parties in the process are well
   Best practices identified
   Q&A for common issues

             14-Jul-11                                    15
Disability Management Process Implementation

   Senior leadership has approved one-company
    Disability Management process
   “Return to Work” Standard is a component of the
    Weyerhaeuser Safety Audit
   All Canadian units will have Return to Work
    Standard in place prior to January 1, 2004

            14-Jul-11                                 16
Disability Management Process Implementation
Business Case

   Emphasizing the Business Case is the key to successful
    Eliminating confusion and energy loss with our current
     system by establishing a one company, reliable process
    Duty to accommodate is a requirement in USA and Canada
     (distinction between occupational and non-occ is no longer
     acceptable per ADA in USA and Human Rights in Canada)
    Cost savings through early RTW

             14-Jul-11                                            17
Disability Management Process
Key Learnings… Canadian Return to Work Pilot

   Linking RTW to an overall company strategy
    through the safety audit process has created
    energy and focus
   A common approach to RTW facilitates fair /
    equitable treatment of employees, employer
    cost savings and a more positive economic
    and social impact for the employee

           14-Jul-11                               18
Disability Management Process Implementation
Results (Canadian RTW Pilot)

    Improved, productive relationships with disabled
    25% reduction in lost productive work days due to
     illness or injury
    Overall cost reduction of $12 MM / year

             14-Jul-11                                   19
Disability Management Process...

          Thank you.
         Any Questions?

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