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Problem Resolution Template

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Problem Resolution Template document sample

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									                  Issue Tracking                                                           C:\Docstoc\Working\pdf\de56f131-3104-423e-b1a8-74a5b92c562b.xls7/14/2011                                                                                      12




     A               B                  C        D           E              F                        G                             H          I               J                         K           L                M                         N                     O
                                             SUBMIT                   MODULE                                                                                               EXPECTED          ASSIGNED
1 SEQ# ISSUE NAME                ORGINATOR   DATE       AREA          NAME        DESCRIPTION                               PRIORITY   STATUS      BUSINESS IMPACT         RESOLUTION DATE   TO         SUGGESTED SOLUTION        PROGRESS                       COMMENTS
                                                                                                                                                                                                                                  02/15/2005: Ann has assigned
                                                                                                                                                                                                                                  to Jeff
                                                                                  From screen KITN001 user cannot print                            Training and                                         Most likely KITR001 is    02/16/2005: Jeff is working
           User cannot print                                                      the account (KITR001) report; all other                          implementation will need                             producing some special    with Ann in the accounting
2        1 KITR001               Mike        2/4/2005   Accounting    KITN001     reports are printable                     High       In Progress to be put on hold        2/11/2005        Jeff       characters but not sure   area

           SSN Field missing                                                                                                                       Cannot do parallel
3        2 from Payroll interface Ann        3/1/2005   Accounting    Interface   Since 2/28, SSN field does not cross      High       Open        testing                 3/28/2005
                                                                                  Symbol scanner has not arrived yet;
4        3 Scanner not available Avi         3/3/2005   Development               cannot do the unit testing                Medium     Open

                                                                                  Purchase date, ordered date and the
                                                                                  remaining fields underneath them are mis-
 5       4 Field alignments      Avi         3/3/2005   Development KITN005       aligned. This makes them hard to read     Low        Open
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                                                                                                                              www.11Concepts.com                                                                                       Printed: 7/14/2011
              Issue Tracking                                       C:\Docstoc\Working\pdf\de56f131-3104-423e-b1a8-74a5b92c562b.xls7/14/2011                                                           22




     A          B              C      D        E      F                   G                    H         I             J                  K             L               M                      N                O
                                   SUBMIT          MODULE                                                                         EXPECTED          ASSIGNED
  1 SEQ# ISSUE NAME    ORGINATOR   DATE     AREA   NAME     DESCRIPTION                   PRIORITY   STATUS    BUSINESS IMPACT    RESOLUTION DATE   TO         SUGGESTED SOLUTION   PROGRESS                COMMENTS
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                                                                                            www.11Concepts.com                                                                         Printed: 7/14/2011

								
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