Retail Credit Manager Job Description

							                                 Teachers Credit Union— Job Description

                                            Job Title:   Teller I

 Reports To:    Lead Teller/Assistant Branch Manager
 Prepared By: Human Resources                      DOL Classification: Non-Exempt
 Reviewed By: Human Resources                      Date:               3/29/2006

ESSENTIAL FUNCTION
Perform financial transactions for members accurately, efficiently, and in a professional manner.

DUTIES AND RESPONSIBILITIES
1. Greets members with a positive and courteous attitude.
2. Functions as the primary liaison between the Credit Union and members with courteous and
   informative service and sales referrals
3. Responsible for competent processing of financial transactions, verifying accuracy, balancing daily
   procedures and meeting security guidelines.
4. May balance a portion of the branch business, sell and redeem Savings Bonds or assist in clerical
   duties as needed.
5. Will assume additional duties as assigned by the supervisor/manager

**Variability in hours including weekend hours.

SPECIFIC SKILLS                                             EDUCATION AND EXPERIENCE
Excellent human relation and clear communication            High School diploma
skills
Mathematical skills are necessary                           GED or equivalent skills and abilities
Ability to process transactions at the accepted pace        1 or more year(s) of retail sales and/or cash
                                                            handling experience within the last five years
                                                            of employment

ACCOUNTABILITY
 Accountable for the accurate, efficient and professional service to the members in accordance with
  Service and Sales Expectations.
 Cash and checks handled are the responsibility of the individual teller.
 Accountable for understanding and applying TCU policies and procedures relating to the Bank
  Secrecy Act (BSA/AML, CIP and OFAC).
 Responsible for daily decisions made within parameters set by the supervisor/manager, meeting pay-
  for-performance goals and a positive image of the Credit Union.
 Must develop a high degree of TCU product knowledge, full understanding of needs based selling,
  practice and use of Discovery Selling techniques in accordance with TCU’s MVP Sales Process.
 Maintain professional, ethical work relationships.

**The above is intended to describe the general content of and requirements for the performance of this
position. It is not to be construed as an exhaustive statement of duties, responsibilities or requirements.