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Information Technology Division
Business Continuity and IT Recovery Plan
Business Unit Title: Project Management Office
Date:
Recovery Team Leader
Office Number
Cell Number
Personal E-mail
Alternate Recovery Team Leader
Office Number
Cell Number
Personal E-mail
Recovery Team Members
Primary function of the business unit Plan and coordinate ITD application and infrastructure projects.
Essential Functions Support Disaster Recovery Process
Emergency Project Management Support
Continuity and IT Recovery Strategy Worksheet for Ashburton Going Offline
IT Unit: PMO Recovery Leader:
Essential Function(s) to be recovered:
Dependency Preplanned Recovery Strategy Details of Recovery Strategy
Relocation (Indicate work relocation Relocate to another facility (hot or cold) See staffing strategy for staff allocation to recovery sites.
recovery strategies if your usual facility is Send IT Recovery Teams needing Data Center Resources to SunGard
not available to you) CarlStadt
Send IT Recovery Teams needing Terminal access to data center to
Sungard, Marlborough
Send MITC based IT Recovery Teams and general staff to available
desktops at Ashburton, identify seats at time of event.
Send MITC Based IT Recovery Teams and general staff to work from
home using VPN
Disaster Recovery: Application/Critical Transfer work to another location Inventory of systems supported by group available at _________
System Recovery (Indicate high level Use Technology Recovery Scripts to recover applications and systems
strategies to recover critical applications preplanned at recovery sites (SunGard: Carlstadt, Marlborough and
or systems that are impacted by event) Ashburton data center). Specific location of recovery site for each
application and sytem is defined in IT Recovery script.
-Systems without a current recovery plan will be recovered on a priority
basis set by the Crisis Management Team and recovery team leader.
Resources will be obtained from vendor and customer at time of event.
Time for availability will be best efforts in relation to resource
constraints.
Business Continuity: Transfer work to another location Access to Windows system admin tools for creating printers and file
Application/Critical System Unavailable shares will be moved to recovery site _____
(Indicate strategies to perform essential
functions to customers when key
business applications and systems are
not available)
Telecommunications (Define strategies Transfer work to another location All Recovery Teams will use Cell Phones for voice communications
to continue voice and fax communications until land lines are available. For staff without cell phones, consider
if usual methods are not available as a purchasing prepaid phones or directing staff to location with landlines
result of a business interruption) (site, home or other)
All home based staff will use home phones
Staff borrowing desktops at MITC or other locations will use cell phones
See Recovery Team Contact lists for contact information
All telecommuting staff from home or other locations will use VPN for
Continuity and IT Recovery Strategy Worksheet for Ashburton Going Offline
IT Unit: PMO Recovery Leader:
Essential Function(s) to be recovered:
Dependency Preplanned Recovery Strategy Details of Recovery Strategy
Equipment (Identify strategies to work Resources acquired at the time of a disruption IT Recovery Teams will use desktops assigned at Recovery Site
without required equipment for recovery (SunGard)
process (pc's, tools, sniffers…) and/or IT Recovery teams will attempt to borrow or use personal laptops if
strategies to replace or restore equipment team laptops are not available at time of event
if necessary) Recovery Teams may need to procure special equipment at time of
event (laptops, tool kits, sniffers)
Staff working from home will use personal PC and Phone
Staff working from Ashburton will borrow desktops and phone from
available resources
Data/Vital Records (Identify strategies to Off-site storage Paper records will be recreated from scratch or copies retrieved by
work without vital electronic and hardcopy contacting counter party.
records you may need in recovery Application data for application will be restrored by ITD backup team as
process; identify strategies to replace and part of the IT Recovery scripts.
restore lost vital records) Electronic files (word, excel) on department directories will be
requested for restore by the ITD LAN team.
Staffing (Identify strategies to resume Transfer work to another location see Recovery Team Contacts for specific seat assignment
operations with existing staff) ___ people will go to SunGard Carlstadt
___ people will go to SunGard Marlborough
___people will go to Ashburton
___will work from home
Disaster Recovery: 3rd Party (Internal Transfer work to another location Customer contacts will be addressed by CIO outreach process and
or External) (Identify strategies for Commonhelp call center.
addressing 3rd party dependencies
(customers or vendors) necessary to Contact critical vendors and inform of event and asked to provide
performing recovery process (third party emergency support
vendors or other agencies may be
impacted by a systemic interruption as
Business Continuity 3rd Party (Internal Transfer work to another location Customer contacts will be addressed by CIO outreach process and
or External) (Identify strategies to Commonhelp call center.
address (customers or vendors) to
continue services to site external Contact critical vendors and inform of event and asked to provide
customers and infrastructure unaffected emergency support
by the event.
Continuity and IT Recovery Strategy Worksheet for MITC Going Offline
IT Unit: PMO Recovery Leader:
Essential Function(s) to be recovered:
Dependency Preplanned Recovery Strategy Details of Recovery Strategy
Relocation (Indicate work relocation Relocate to another facility (hot or cold) See staffing strategy for staff allocation to recovery sites.
recovery strategies if your usual facility is Send IT Recovery Teams needing Data Center Resources to SunGard
not available to you) CarlStadt
Send IT Recovery Teams needing Terminal access to data center to
Sungard, Marlborough
Send MITC based IT Recovery Teams and general staff to available
desktops at Ashburton, identify seats at time of event.
Send MITC Based IT Recovery Teams and general staff to work from
home using VPN
Disaster Recovery: Application/Critical Transfer work to another location Inventory of systems supported by group available at _________
System Recovery (Indicate high level Use Technology Recovery Scripts to recover applications and systems
strategies to recover critical applications preplanned at recovery sites (SunGard: Carlstadt, Marlborough and
or systems that are impacted by event) Ashburton data center). Specific location of recovery site for each
application and sytem is defined in IT Recovery script.
-Systems without a current recovery plan will be recovered on a priority
basis set by the Crisis Management Team and recovery team leader.
Resources will be obtained from vendor and customer at time of event.
Time for availability will be best efforts in relation to resource
constraints.
Business Continuity: Transfer work to another location Access to Windows system admin tools for creating printers and file
Application/Critical System Unavailable shares will be moved to recovery site _____
(Indicate strategies to perform essential
functions to customers when key
business applications and systems are
not available)
Telecommunications (Define strategies Transfer work to another location All Recovery Teams will use Cell Phones for voice communications
to continue voice and fax communications until land lines are available. For staff without cell phones, consider
if usual methods are not available as a purchasing prepaid phones or directing staff to location with landlines
result of a business interruption) (site, home or other)
All home based staff will use home phones
Staff borrowing desktops at MITC or other locations will use cell phones
See Recovery Team Contact lists for contact information
All telecommuting staff from home or other locations will use VPN for
Continuity and IT Recovery Strategy Worksheet for MITC Going Offline
IT Unit: PMO Recovery Leader:
Essential Function(s) to be recovered:
Dependency Preplanned Recovery Strategy Details of Recovery Strategy
Equipment (Identify strategies to work Resources acquired at the time of a disruption IT Recovery Teams will use desktops assigned at Recovery Site
without required equipment for recovery (SunGard)
process (pc's, tools, sniffers…) and/or IT Recovery teams will attempt to borrow or use personal laptops if
strategies to replace or restore equipment team laptops are not available at time of event
if necessary) Recovery Teams may need to procure special equipment at time of
event (laptops, tool kits, sniffers)
Staff working from home will use personal PC and Phone
Staff working from Ashburton will borrow desktops and phone from
available resources
Data/Vital Records (Identify strategies to Off-site storage Paper records will be recreated from scratch or copies retrieved by
work without vital electronic and hardcopy contacting counter party.
records you may need in recovery Application data for application will be restrored by ITD backup team as
process; identify strategies to replace and part of the IT Recovery scripts.
restore lost vital records) Electronic files (word, excel) on department directories will be
requested for restore by the ITD LAN team.
Staffing (Identify strategies to resume Transfer work to another location see Recovery Team Contacts for specific seat assignment
operations with existing staff) ___ people will go to SunGard Carlstadt
___ people will go to SunGard Marlborough
___people will go to Ashburton
___will work from home
Disaster Recovery: 3rd Party (Internal Transfer work to another location Customer contacts will be addressed by CIO outreach process and
or External) (Identify strategies for Commonhelp call center.
addressing 3rd party dependencies
(customers or vendors) necessary to Contact critical vendors and inform of event and asked to provide
performing recovery process (third party emergency support
vendors or other agencies may be
impacted by a systemic interruption as
well)
Business Continuity 3rd Party (Internal Transfer work to another location Customer contacts will be addressed by CIO outreach process and
or External) (Identify strategies to Commonhelp call center.
address (customers or vendors) to
continue services to site external Contact critical vendors and inform of event and asked to provide
customers and infrastructure unaffected emergency support
by the event.
Business Unit Recovery Checklist
Recovery Team Coordination Procedures
Business Unit: PMO Recovery Leader:
The Business Unit Recovery Team is comprised of a designated leader and recovery members selected to assist in recovery efforts. These individuals will
have responsibility to direct recovery of operations in their respective business unit. The Recovery Team Leader will ensure that the necessary components
of the business unit's recovery strategy and plan is executed based upon the scope and extent of the disaster. The Recovery Team will ensure that essential
functions are resumed within required recovery time objectives. The Recovery Team will execute the business unit's recovery strategy and tactical business
continuity plans. The Recovery Team Leaders will ensure that staff is kept aware of the status of the incident.
Tasks (in sequential order)
1 Upon notification by Crisis Management Team, Recovery Team Leader will contact the appropriate business unit recovery team members and travel to
alternate work site.
2 Contact vendors (e.g.off-site storage, equipment, etc.) to arrange for procurement of essential recovery resources to aid in resumption of essential functions.
3 Contact internal and external stakeholders as necessary to inform them of changes in location and operations due to the incident.
4 Coordinate and assign business unit staff to assigned work areas.
5 Initiate manual work around procedures as necessary until information technology is available to support resumption of essential functions.
6 Determine that recovered applications are functioning as appropriate.
7 Perform data validation procedures.
8 Monitor recovery efforts and report to the Recovery Site Leader and the Crisis Management Team any recovery issues.
9 Ensure office supplies, vital records, and equipment are procured on a timely basis.
10 Ensure that the site build-out supports recovery efforts to meet recovery time objectives for resumption of essential functions.
11 Coordinate the transfer of operations to the permanent site.
12 Aid in the pack up and reset of the alternate work site.
13 Participate in debriefings with the Crisis Management Team.
14
15
16
17
18
19
20
21
22
23
24
Manual Work Around Template
Business Unit: PMO Recovery Leader:
Essential Function(s)
Assumptions: Description: Manual workaround procedures are a set of steps or
tasks that need to be conducted to perform an essential function
when IT systems and applications are not readily available. IT
systems may not have yet been recovered, but the essential
function may need to be performed or at least part of the essential
function. While these procedures may be very difficult to perform
at the normal operating volume, performing the procedure on a
temporary basis may be necessary to prevent a non-recoverable
impact caused by failing to perform the function at any capacity
level.
Essential Function: E2E Helpdesk Ticket entry and update
Steps (in sequential order)
1 Note all service requests and troubleshooting issues and calls in paper log with customer, time and date of issue
2 When Disaster Recovery electronic log is brought online update system with entries in paper log
3 When E2E access is restored: update E2E system with entries of issues from paper log
4
5
6
7
8
56b02b24-47c7-4c13-b45d-0132ff54f4d5.xls
Critical Vendor Contacts
Position Name Preference Work # Home # Work Cell # Personal Cell # Primary e-mail Alternate e-mail Notes
(e.g. Work Cell,
Pager…)
Iron Mountain
SugGard
EMC
Critical Customer Contacts
Position Name Preference Work # Home # Work Cell # Personal Cell # Primary e-mail Alternate e-mail Notes
(e.g. Work Cell,
Pager…)
ITD, Comm of MA Confidential 7/14/2011 Page 8
56b02b24-47c7-4c13-b45d-0132ff54f4d5.xls
ITD Disaster Recovery Team: PMO
Position Name Preference Recovery Site Work # Home # Work Cell # Personal Cell # Primary e-mail Alternate e- Notes
(e.g. Work Cell, Location (alt mail
Pager…) site, home..)
Team Leader
Team Leader
Alternate
Team Members: SunGard,
Marlborough
SunGard,
Ashburton
Home
Home
Purpose: Primary purpose is to maintain a state of readiness to execute planned essential function recovery procedures as designated in the Business Continuity Plan. In addition, the team will
report to the recovery site(s), initiate, recover business functions and fall back all defined recovery tasks necessary to support Agency critical functions.
ITD, Comm of MA Confidential 7/14/2011 Page 9
Finances
How are funds made available to staff? Funds are approved by John Letchford. (Needs to be verified)
Who releases funds? (Petty Cash/ Cash Advances) DR Team leader will provide at time of event
The current mileage rate is .40 cents per mile, effective 2/22/2009 for all bargaining unit
employees and managers. Tolls fees and a perdiem of $24.50 per day are also included. Please
submit all requests for reimbursement within 30 days but no later than 60 days from the date of
Staff Travel Reimbursement Policy? the expenditure, accompanied by a receipt.
Directions to recovery site
SunGard Marlborough
260 Locke Dr. Marlborough, MA 01752
-------------------------------------------------------------------------------------
SunGard, Calrstadt
777 Central Blvd., Carlstadt, NJ 07072
-------------------------------------------------------------------------------------
McCormack Building
Map One Ashburton Place, Boston MA
Places to stay DR Team Leader will provide listing of lodging.
Travel
Team leaders coordinate transportation for teams based on the following options:
-Use individual cars
-Coordinate carpools among the teams
-Public Transportation
-Inform DR team leader of departure times for staff members and travel arrangments (carpool,
How does staff get to recovery site? public transportation)
Who drives personal car?
Who will drive a carpool?
Who takes public transportation?
Seat allocation
Define ATOD how many seats are needed and DR team Leader will inform of seats available so
Who needs a workspace with a workstation? your team leader can adjust
Define ATOD how many seats are needed and DR team Leader will inform of seats available so
Who needs a workspace with a phone? your team leader can adjust
Staffing
Inform DR Team Leader of union related issues so they can be escalated to ITD Crisis
Union related staffing issues Management Team for Resolution.
Rotating staff during recovery phase Keep an eye for for staff burn out. Bring on additional staffing
Sungard Availability Services, Marlborough
(508) 263-4545
Map of 777 Central Blvd, Carlstadt, NJ 07072-3010
(201) 729 - 2000
SunGard Marlborough Location:
SunGard Continuity Services
250/260 Locke Drive
Marlborough, MA 01752
Directions from Boston’s Logan Airport
When leaving the Terminal Area proceed South on Route 1A through Boston’s Sumner Tunnel to
Route 93 South. Continue on Route 93 South and merge onto I-90 West (Massachusetts Turnpike
approx. 31 miles). Take Exit 11A to I-495 North toward Marlborough/NH – Maine (approx 6 miles).
Take Exit 24B to US-20 West/Lakeside Ave toward Northboro. Turn right onto Felton Street (less
than ½ mile). Continue straight trough traffic lights and Felton Street becomes Locke Drive. SunGard
Availability Services entrance is the last building on your left. If you reach Verizon at the cul de sac
you’ve gone too far. Enter here, SunGard Availability Services is in the last building on your left, and
the Verizon is the last building on your right.
Directions from the West or South
Take I-90 West Mass Pike toward Points West (Portions toll). Follow Route 495 North. Take Exit
24B to US-20 West/Lakeside Ave toward Northboro. Turn right onto Felton Street (less than ¼ mile).
Continue straight trough traffic lights and Felton Street becomes Locke Drive. SunGard Availability
Services entrance is the last building on your left. If you reach Verizon at the cul de sac you’ve gone
too far. Enter here, SunGard Availability Services is in the last building on your left, and the Verizon is
the last building on your right.
Directions from Manchester, NH Airport
When leaving Manchester, NH Airport take a right onto Brown Avenue, take 101 East to Route I-93
South. Continue on Route I-93 South to Interstate 495 South. Take Exit 24B to US-20 West/Lakeside
Ave toward Northboro. Turn right onto Felton Street (less than ¼ mile). Continue straight trough
traffic lights and Felton Street becomes Locke Drive. SunGard Availability Services entrance is the
last building on your left. If you reach Verizon at the cul-de-sac you’ve gone too far. Enter here,
SunGard Availability Services is in the last building on your left, and the Verizon is the last building on
your right.
Access from the Front Entrance
When arriving at the front entrance of SunGard, you will be on the second floor.
777 Central Blvd.
Carlstadt, NJ 07072
Phone number: (201)729-2000
1a. Coming from Newark Airport:
Follow signs in airport to New Jersey Turnpike North.
Take NJTP north to exit 16W
Bear right off the exit and stay in the right lane after the toll following sign for Route 3 East.
This will put you onto Sheraton Plaza Drive heading toward Route 3 East and the Sheraton will be on your right.
Continue in the right lane and exit onto the ramp toward 120 North and Route 3 West
Once on the ramp get into the left lane and follow signs toward Route 120 North.
Continue straight following signs for 503/Washington Ave / Moonachie. DO NOT GET ONTO 120 NORTH.
Continue straight onto 503/Washington Ave
Follow to 2nd traffic light and turn right onto Commerce Blvd,
Follow to end of road and turn left onto Central Blvd.
SunGard is at 777 Central Blvd, the second building on right hand side.
Make second right into the North driveway main entrance at the 777 Central Blvd sign.
1b. Coming from Route # 17 North:
Take Route 17 North to the Route 120 South/Paterson Plank Road Exit.
Make right at top of ramp on Route 120 South/Paterson Plank Road Exit.
Stay in left lane; continue straight through (4) lights. STAY ALL THE WAY TO THE LEFT
Go over bridge onto 503/Moonachie Ave exit.
This will wrap you around and down onto 503/Washington Ave.
Continue driving and look for Commerce Blvd about 1 mile up on your right at the 2nd traffic light.
Make a right onto Commerce Blvd and follow to the end - Central Blvd.
Turn left onto Central Blvd.
SunGard is at 777 Central Blvd. - Second building on right hand side.
Make second right into the North driveway main entrance at the 777 Central Blvd sign.
2. Coming from Route # 17 South:
Take Route 17 South to the Route 120 South/Paterson Plank Road Exit.
The exit will be just after the overpass and will wrap you up and over Rte 17. .
Stay in left lane; continue straight through (4) lights. STAY ALL THE WAY TO THE LEFT!
Go over bridge onto 503/Moonachie Ave exit.
This will wrap you around and down onto 503/Washington Ave.
Continue driving and look for Commerce Blvd about 1 mile up on your right at the 2nd traffic light.
Make a right onto Commerce Blvd and follow to the end - Central Blvd.
Turn left onto Central Blvd.
SunGard is at 777 Central Blvd. - Second building on right hand side.
Make second right into the North driveway main entrance at the 777 Central Blvd sign.
3. Traveling through the Lincoln Tunnel:
Follow 495 West to Route 3 West.
Follow 3 West toward 120 North exit (1st exit after Meadowlands Parkway)
Continue straight following signs for 503/Washington Ave. DO NOT GET ONTO 120 NORTH.
Continue straight onto 503/Washington Ave.
Follow to 2nd traffic light and turn right onto Commerce Blvd,
Follow to end of road and turn left onto Central Blvd.
SunGard is at 777 Central Blvd, the second building on right hand side.
Make second right into the North driveway main entrance at the 777 Central Blvd sign.
4. Traveling from the George Washington Bridge:
Take New Jersey Turnpike south, local lanes (toward Route 46), to Exit 16W.
Bear right off the exit and stay in the right lane after the toll following sign for Route 3 East.
This will put you onto Sheraton Plaza Drive heading toward Route 3 East and the Sheraton will be on your right.
Continue in the right lane and exit onto the ramp toward 120 North and Route 3 West.
Once on the ramp get into the left lane and follow signs toward Route 120 North.
Continue straight following signs for 503/Washington Ave / Moonachie. DO NOT GET
ONTO 120 NORTH.
Continue straight onto 503/Washington Ave.
Follow to 2nd traffic light and turn right onto Commerce Blvd,
Follow to end of road and turn left onto Central Blvd.
SunGard is at 777 Central Blvd, the second building on right hand side.
Make second right into the North driveway main entrance at the 777 Central Blvd sign.
5. Traveling on the Garden State Parkway North:
Take exit 153A (Route 3 East).
Follow Route 3 East to Route 17 North.
Follow directions to SunGard as in 1b from 17 North.
6. Traveling from the Garden State Parkway South:
Take Exit 153 (Route 3 East).
Follow directions above 1b, from Route 17 North.
7. Traveling from Route 80 West:
Take Exit 64 to Route 17 South
Take Route 17 South to the Route 120 South/Paterson Plank Road Exit.
The exit will be just after the overpass and will wrap you up and over Rte 17.
Stay in left lane; continue straight through (4) lights. STAY ALL THE WAY TO THE LEFT!
Go over bridge onto 503/Moonachie Ave exit.
This will wrap you around and down onto 503/Washington Ave.
Continue driving and look for Commerce Blvd about 1 mile up on your right at the 2nd traffic light.
Make a right onto Commerce Blvd and follow to the end - Central Blvd.
Turn left onto Central Blvd.
SunGard is at 777 Central Blvd. - Second building on right hand side.
Make second right into the North driveway main entrance at the 777 Central Blvd sign.
8. Traveling from Route 80, East of Exit 53:
Take Exit 64 (Route 17 South)
Take Route 17 South to the Route 120 South/Paterson Plank Road Exit.
The exit will be just after the overpass and will wrap you up and over Rte 17. .
Stay in left lane; continue straight through (4) lights. STAY ALL THE WAY TO THE LEFT!
Go over bridge onto 503/Moonachie Ave exit.
This will wrap you around and down onto 503/Washington Ave.
Continue driving and look for Commerce Blvd about 1 mile up on your right at the 2nd traffic light.
Make a right onto Commerce Blvd and follow to the end - Central Blvd.
Turn left onto Central Blvd.
SunGard is at 777 Central Blvd. - Second building on right hand side.
Make second right into the North driveway main entrance at the 777 Central Blvd sign.
9. Traveling from the Holland Tunnel:
From tunnel take the New Jersey Turnpike north to Exit 16W.
Follow above directions in 1a from exit 16W.
10. Traveling from the Sheraton Meadowlands Hotel to SunGard:
From the Sheraton Meadowlands parking lot turn right onto Sheraton Plaza Drive.
Stay in the right lane and immediately exit onto the ramp towards the 120 North and Route 3 West.
Continue in the right lane and exit onto the ramp toward 120 North and Route 3 West.
Once on the ramp get into the left lane and follow signs toward Route 120 North.
Continue straight following signs for 503/Washington Ave / Moonachie. DO NOT GET ONTO 120 NORTH.
Continue straight onto 503/Washington Ave.
Follow to 2nd traffic light and turn right onto Commerce Blvd,
Follow to end of road and turn left onto Central Blvd.
SunGard is at 777 Central Blvd, the second building on right hand side.
Make second right into the North driveway main entrance at the 777 Central Blvd sign.
14. Traveling from SunGard to the Sheraton Meadowlands Hotel:
From the SunGard parking lot turn left onto Central Blvd.
Make a right onto Commerce Blvd.
At light make a left onto 503/Washington Ave.
Follow signs for 120 South to Route 3 West.
Once on Route 3 West, pass the NJ Turnpike exit and take the next exit for “STADIUM-RACETRACK”
On the right. This exit takes you on a Service Road toward Sheraton Plaza Drive.
Continue on the Service Road, which loops in a long U-Turn to the South Service Road.
Pass the NJ Turnpike entrance ramp and under the overpass.
Take the right exit from the Service Road onto Sheraton Plaza Drive.
Follow signs for Sheraton Plaza Drive to the Sheraton Meadowlands Plaza Hotel.
ITD EMPLOYEE REIMBURSEMENT FORM
Employee Name: Employee ID: Unit:
Appropriation: Please select one Program Code:
Please attach all receipts to form. (only needed for Capital Accounts)
For mileage, always use the office location unless your home is closer.
(This applies to all BU and management employees as governed by the
collective bargaining unit contracts and the red book; certain exceptions apply)
It is an ITD policy that expenses be submitted within 30 days of occurrence
Complete details above and below. Must be signed by Senior Staff and Supervisor. Incomplete forms will be returned.
Print and forward signed form to Payroll Room 801.
Supervisor Approved: Employees Signature:
Senior Staff Approved: CFO Signature:
Vehicle Mileage Log
Expenses
Destination From/To Business Total Mileage this trip Mileage Other Expenses
Date (Office Location or Address) Purpose Amount ( Tolls, fees, etc.) $$ Amount $$ Object Code for Expense Total Amount
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
$0.00 Please select one $0.00
/// /// $0.00 /// $0.00 $0.00
ITD BCP/DR Issue Tracking Inventory
IT BCP/DR Tracking Inventory for: [insert application or system or business unit or department title]
The purpose of this sheet is to provide a location for issues that will prevent the recovery process with current resources (e.g. no seating at recovery site…)
Proposed Solution/ Assigned Open (Yes, Criticality
Issue Description Status/Comments
Recommendation to No) (H, M, L)
Need operations Incident Management have replicated copy maintained
database restored to support contact and at SunGard
escalation process in recovery
Commonweatlh of Massachusetts Confidential 7/14/2011 Page 17
