Resume Format for Sales Collection

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					    Résumé
Recommendations
A collection of tips, information,
   and examples of résumés

        Augustana College
          Career Center
   2nd floor of Founders Hall
          309.794.7339
                       Tips for Writing an Effective Résumé

Writing Your Resume
It is important to remember that there are no “experts” on resumes. There are, however,
recommendations on how to write a resume, the format, and what to include. Based on
employers’ feedback and some research done by the Career Center, we have created general
guidelines to follow when writing a resume. The resume is your document and therefore
should be a reflection of you.

Your Contact Information
  • Use a professional email account; using cooldude@email.com is not appropriate in a
     professional resume. Do not include hyperlink. To do this, right click on the web
     address and select Remove Hyperlink.
  • Be aware of the message on your answering machine/cell phone. Would you want a
     future employer listening to your current message?

Design & Content
Your resume may represent your first contact with the employer, therefore the content and
appearance is critical. Create the resume yourself. Avoid using templates.
   • Margins: Keep the margins even. Margins should be between .75 and 1 inch.
   • Length: Keep it to one page, unless there is enough critical information for two full
      pages. Some majors such as education will have two pages.
   • Style: Use incomplete sentences. Do not write in the first person (i.e. don’t use “I”
      statements). Avoid using abbreviations.
   • Paper: Use good quality, 20#, neutral 8.5”x11” bond paper with high quality print.
      Do not use paper with flecks or glitter because of poor copying abilities. The Career
      Center sells resume paper!
   • Font: Use a font size of 10-12 points. Choose a standard font that is easy to read
      (Times New Roman, Arial, etc.) Do not mix more than two font styles. One is
      preferable.
   • Format: Make it visually appealing and easy to read. Be consistent in your format
      and use of bold, CAPITALIZATION, italics, etc.
   • Tense: Verb tense should fit the situation. When describing current experience, use
      the present tense. To describe past experience, use the past tense.
   • Order: Within each category, all information should be in reverse chronological
      order.
   • Presentation: Do not fold or staple your resume.
   • Content: Generally, you should not include high school information or experience
      beyond five years unless it is highly relevant.
Resume Categories
-Educational Highlights            -Accomplishments            -Volunteer Activities
-Leadership Activities             -Honors                     -Internship Experience
-Interests                         -Scholarships               -Travel
-Presentations                     -Skills                     -Languages
-Training                          -Study Abroad               -Qualifications Summary
-Technical Skills                  -Publications               -Research
-Experience

Transferable Skills
Transferable skills are skills that are applicable across several settings. Chances are that in
your part-time work experience, you have learned and practiced abilities that employers
value, such as:

-Communication                                   -Flexibility
-Leadership                                      -Computer Skills
-Problem Solving                                 -Work under pressure
-Teamwork                                        -Reliability
-Organization                                    -Self-starter
-Time Management                                 -Decision Making
-Customer Service                                -Bilingualism

Instead of just describing your job duties, highlight transferable skills. For example, in your
fast food position, did you display coolness under pressure, work with the team to
accomplish goals, provide excellent customer service, or demonstrate organization through
your work habits?

         Have your resume critiqued! Stop by or call to make an appointment!
                        Also check out other services we provide:
         Interview assistance • Job Listings • Resource Library • Workshops • Fairs

What’s on your space?
You already submitted your resume and you feel prepared for your interview. But have you
considered the information, pictures, and dialogue on your Facebook and Myspace
accounts? Chances are your account is being viewed by more than your friends and
classmates. According to one survey conducted by CollegeRecrutier.com, seventy-seven
percent of employers have searched the internet to find information about an applicant.
Thirty-five percent have eliminated an applicant due to the information uncovered online.
So, what should you do? Review your Facebook and Myspace accounts! How appropriate is
the content? If something is questionable, remove it!
A note about Optimal Resume…
  Optimal Resume is available for current students only. If you need help starting your resume, the Optimal
  Resume program can be a great way to begin. However, though it is very helpful, it is ultimately just a
  simple computer program and does not have the skills that you have. Once you have finished an Optimal
  Resume template of your resume, make sure you download it to a Word program (you can do this from the
  website itself). Once you have done this, use this packet to help fine-tune your resume, particularly the
  layout that Optimal Resume created. It may not be perfectly aligned or well styled until you have played
  with it a little. If you need more assistance, feel free to drop by the Career Center for some human help!

                                           Optimal Resume Guide
                                     http://augustana.optimalresume.com

1. Go to the above website and click “Get Started” (link under login information)

2. Type in your Augustana e-mail address.

3. A random code will be sent to your e-mail; retrieve this and continue with login process.

4. Create profile and “Continue”. (If you do not have Adobe Flash Player, you will need to download this
   from the provided link. You will also need to allow temporary pop-ups)

5. Login using the information you provided.

6. Click “New Resume” (link located on main box currently saying “You Have No Documents”)

7. Click “Start New Resume” and type in a short one word name for your response.

8. A new window will appear. Browse the instructions before clicking “Next.”

9. The first step is contact information; fill out and click “Next.”

10. As you continue the process, instructions are always provided at the top of each window.
    Examples. A link for examples is often included. Use this or examples from any of our other resources
    found online from the Career Center homepage.

11. When everything is filled out, you can “Preview,” “Check Spelling,” and finally, “submit.”

12. After submission, return to mail OptimalResume page. Click the resume you have just created.

13. From here, you can “edit” and “style” until your resume is the way you like it. You can preview your
    edited resume at any point in the process.

14. When finished, download your new resume into a Word Document or PDF Document. Any final
    changes you’d like to make are done easily in Word Document format.
                                      Your Name
                                            E-mail
   Current Address                                                        Permanent Address
   Address                                                                Address
   City, State Zip                                                        City, State Zip
   Phone                                                                  Phone
  __________________________________________________________


OBJECTIVE       What can you do for the employer? The objective statement expresses your interest
(optional)       in a specific job or tells the reader about your career goals. You can also include the
                actual job title and employer within the objective.

EDUCATION       List schools (most recent first), degrees, locations, majors, minors,
                and GPA (if 3.0 or higher). You may also include honors such as
                Dean’s list (unless you choose to make this a separate category)
                and/or study abroad experience.

RELATED         You should include your jobs, internships, or volunteer work that
EXPERIENCE      is most related to your area of study. List the name of the company, the location
                (city, state) dates, and job title.
                • Place the most important or relevant information in the first bullet.
                • Use bullet points to describe what you did and how you did it, and positive
                     outcomes.
                • Explain what, why, and how you performed the duties of your job in brief and
                     descriptive statements.
                • Try to quantify results using numbers and percentages.
                • Begin each statement with an action verb.

ADDITIONAL      Use this section to highlight any other paid or unpaid experience
EXPERIENCE      which is notable, yet not as relevant to your area of study or the job in which you are
                applying. Highlight transferable skills (communication, customer service,
                organization, teamwork, time management). You may also include civilian, military,
                or part-time employment. Highlight these experiences more briefly than your
                relevant experiences.

HONORS &        Highlight your co-curricular activities, leadership roles, and
ACTIVITIES      honors/scholarships that you have been awarded during your time at Augustana.
                Focus on your accomplishments. If you do not have activity experience, you may
                want to explore ways to get involved in your community.

SKILLS          Do you have special computer or language skills? This is a section for you to
                highlight skills that will make you more marketable to the employer. You may list
                computer skills as follows:
                        -MS Excel                -PowerPoint           -Access
                        -QuarkXpress             -Illustrator          -Photoshop
                        Your Name
                             E-mail
Current Address                                   Permanent Address
Address                                           Address
City, State Zip                                   City, State Zip
Phone                                             Phone
__________________________________________________________

                        REFERENCES




                         Joe Johnson, Ph.D.
                    Vice President of Marketing
                           Joe’s Company
                      1111 Augustana Drive
                        Anytown, IL 11111
                           (555) 555-4567
                       jjohnson@email.com




                        Sue Swan, Ph.D.
                     Professor of Psychology
                       Augustana College
                          639 38th Street
                     Rock Island, IL 61201
                         (555) 555-7890
                       sswan@email.com




                            Cory Camp
                             Manager
                           Burger World
                           543 21st Street
                         Jones, IL 11111
                          (555) 555-1234
                        coryc@email.com
                                           Jim Jimson
123 East Avenue                                                                 jj@email.com
Jimmytown, IL 11111                                                            (555) 123-4567


                                            Objective
  To obtain the position of Human Resources Intern at Franklin, Inc.

                                            Education

 Bachelor of Arts                                                                    May 2009
 Augustana College- Rock Island, IL
 Major: Sociology
 GPA: 3.8/4.0
                                           Experience
 Sales Associate                                                           August 2006-Present
 Jack’s Clothing Store                  Davenport, IA
    • Provide excellent customer service by effectively addressing customers’
        concerns and complaints.
    • Trained two employees.
    • Responsible for opening and closing the store.
    • Handle customers’ transactions and counted the money at the end of the shift.
    • Received recognition from store manager for Sales Associate of the Month.

 Server                                                              September 2005-August 2006
 Burger Time                              Rock Island, IL
    • Ensured customer enjoyment of the restaurant’s food and atmosphere.
    • Maintained cleanliness throughout the restaurant at all times.
    • Utilized suggestive sales technique to increase appetizer and beverage
        consumption by 23% in one month.

 Writer                                                              September 2005-May 2006
 The Observer, Augustana College        Rock Island, IL
    • Edited news and features using Associated Press style.
    • Wrote a weekly column on the happenings on and around campus.
    • Developed relationships and partnerships with area businesses and media
        to promote newspaper.

                                  Campus Involvement
 Homecoming Club (2005-present)
     • President (2006)
 Men’s Soccer (2005-present)
 Political Science Club (2006)

                                   Honors and Awards

 Dean’s List (7 terms)
 Most Valuable Player for Men’s Soccer (2007)
 Presidential Scholarship (Full tuition)
                                         Kim Klass
Current Address:   123 West Street           Rock Island, IL 61201          555-555-1234
Permanent Address: 890 Parker Avenue         Anytown, IL 45678              kimk@augustana.edu


EDUCATION

Augustana College, Rock Island, Illinois                                                       May 2008
Bachelor of Arts, Accounting major, English minor.
GPA: 3.6/4.0

EXPERIENCE

English Department, Augustana College, Rock Island, IL                                August 2007-present
Office Assistant
   • Create worksheets to accompany video presentations for class
   • Generate the “What’s Happening” Newsletter each week
   • Maintain office order by performing general clerical duties
   • Address questions of students, faculty, and parents in order to meet their needs

Burg & Burg Accounting, Teetown, IA                                                   May 2007-August 2007
Intern
    • Provided timely and high-quality services and work products that exceeded client expectations
    • Established client relationships and demonstrated knowledge of client business
    • Built on technical competence by keeping up to date on trends, developments, and technical
       authorities and applied them to moderately complex situations
    • Demonstrated professionalism through a positive and cooperative attitude and by maintaining the
       confidential and proprietary nature of client relationships and related work products
    • Contributed to the overall success of the team by developing a thorough understanding of
       methodologies and tools to enhance service delivery
    • Challenged traditional procedures used in the past and attempted to find new and more effective
       approaches

Joe’s Barbecue Shack, Terra, IA                                               September 2006-April 2007
Hostess
    • Greeted customers as they arrived
    • Assisted waitresses when they needed extra help
    • Worked as part of a team to provide the best dining experience possible

CAMPUS INVOLVEMENT

Accounting Club (2006-present)
Habitat for Humanity (2006-present)
Augustana Symphony (2005-present)
Intramural Basketball (2005)
                                                BRIANNE BARNS
                                    1234 Ann Drive • Rock Island, IL 61201 • (555) 555-1234
                                                    bbarns@email.com

 EDUCATION

         Augustana College, Rock Island, IL
                Bachelor of Arts degree. Spanish major.
                May 2009
                GPA: 3.9/4.0

         European Term. Salamanca, Spain
                Study abroad experience.
                May 2006-June 2006

 RELATED EXPERIENCE

         Student Assistant. (August 2007-present)
         Bremer House. Augustana College, Rock Island, IL
             • Assisted History Department faculty with routine office procedures.
             • Created Access databases for departmental surveys.
             • Planned and organized speaker series.

         Intern. (May 2007-August 2007)
         Global International. Des Moines, IA
              • Worked with the Immigration Manager and Caseworkers to assist clients in filing Adjustment of Status,
                  Citizenship, Employment Authorization, Family Petitions, and other applications.
              • Assisted with the translation of documents and/or written testimonies.
              • Tracked processed applications on client data spreadsheet.
              • Conducted intake interviews for new clients.
              • Issued receipts and collected payments from clients.
              • Acted as contact for clients regarding the status of their pending immigration applications.
              • Assisted in the development of outreach efforts and efficient office systems.
              • Performed miscellaneous administrative duties (mail, telephone, fax, copy machine).

         Hostess. (September 2006-May 2007)
         Guadalajara Restaurant. Altoona, IA
            • Opened and closed the restaurant every other weekend.
            • Responsible for counting the money in the cash register.
            • Efficiently handled customers’ transactions.
            • Addressed customers’ needs and complaints.

VOLUNTEER WORK

         Habitat for Humanity. Assisted in the construction of two homes in the Des Moines area. (2006-2007)
         Banquet Server. Served Thanksgiving dinner to families in need. (November 2006)
         Tutor. Helped students at East Middle School with reading and writing. (2005-2006)

HONORS

         Treasurer of Spanish Honor Society. (September 2006-May 2007)
         Dean’s List. (All terms)

				
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