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A+ Flash Cards - PowerPoint

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     1
2
• If you wanted to transfer files from
  a video camera to a computer what
  port would you most likely use?
• IEEE 1394
  (Firewire)
• What should you wear when replacing
  a motherboard or CPU?
• An Anti-Static Wrist
  Strap
• Remember to also use an
  Antistatic Mat to place
  components. Connect your
  Wrist strap to the Mat. If
  you will be moving any
  components then use an
  Antistatic Bag as well.
• What kind of card would you install on
  your computer if you wanted to
  record a TV broadcast on your
  computer?
• A TV Tuner card
• What type of hard disk would be most
  reliable in a laptop that is likely to be
  used on a building site?
• Solid State
• Why would Task Manager show 2
  CPUs when you only have 1?




                        11
• The CPU supports Hyper Threading




                         12
• What hardware can cause multi-beep
  codes at start-up if not working
  properly?




                         13
• RAM




        14
• What could be the reason for not
  being able to hear sound played
  through CDs while sound from the PC
  works?




                          15
• Check the Audio Cable on the
  Motherboard




                          16
• Why would a system fail to recognise
  a single RIMM memory module you
  have just installed?
• RIMMS must be installed in pairs


OR…
• A C-RIMM needs to be used in the
  empty slot
• What tool would you use to test the
  voltage coming from a laptop’s AC
  adaptor?
• Multimeter
• Which of the following interfaces
  would provide the fastest data
  transfer speeds for external storage
  devices:
  – USB 2.0
  – 1394B
  – eSATA
• eSATA
• What could cause a ghost image on a
  printout?
• Problems with the drum such as it has
  not been cleaned properly.


(Read the A+ manual and make sure you
  learn the causes of all printer faults)
• If you don’t have any USB connectors
  then what can you use to connect your
  keyboard and mouse?
• PS2
• Which connector type is used to plug
  into a phone jack?
• RJ11
• How many Hard Disks would you need
  to create a RAID 5 system?
•3
• What is the Maximum Recommended
  distance for Bluetooth 1.0?
• 30 Feet (9 Metres)
• If you install a secondary IDE disk to
  your computer and it does not show up
  in Disk Management, what could be
  the reason?
• Incorrect Jumper Settings – You
  might have set it to Master or
• You may not have connected the
  molex connector
• If you had a CRT monitor that shows
  distorted images what should you do?
• Degauss it



• However, if it keeps doing that then
  you should look around to find
  anything that might be interfering
  with the display
• What could be the reason for a PC
  not showing accurate time?




                          37
• CMOS battery is
  failing.




                    38
• What could be two reasons for USB
  not working on your computer?




                         39
• You haven't plugged in the USB
  device properly
OR
• Its disabled in BIOS.




                          40
• If you install additional RAM on a
  computer and now it keeps rebooting
  continuously. What could be the
  problem?
• The additional RAM may be faulty.
• If none of the letters and numbers
  work on your laptop’s keyboard what
  should you do?
• Check the
  keyboard
  connector to the
  motherboard
• What should you do after you have
  installed a maintenance kit on a
  printer?




                          45
• Print a test page and reset the Page
  Counter




                           46
• A customer complains that although
  his laptop appears to boot, the LCD
  screen remains blank.
• What would you try first?
• Toggle the Fn + Screen buttons until
  the display appears.
• If you install a new system board in a
  computer and the computer fails to
  start, what should you do?
• Check that all cables are connected
  correctly.
• What type of Hard Drives would
  require jumper setting configuration?
• PATA
• What is the lid switch on a laptop
  used for?




                            53
• When the lid is closed it can
  hibernate/shutdown or set the
  computer to standby based on how it
  is configured.




                          54
• What could be the reason for a PC
  shutting down shortly after starting
  up?




                           55
• Overheating caused by problems
  with the Fan, Heat Sink or thermal
  paste




                           56
• You have a PC that had an OS
  installed remotely overnight.
  It continues doing the same today.


 What should you do?



                           57
• Change the boot order in BIOS so
  it’s no longer booting from the
  network card.




                          58
• What could be the reason for the
  Wireless not working on a laptop
  anywhere you go?




                          59
• The Hardware switch for Wireless is
  turned off/disabled.




                          60
• If you had a SATA hard disk and it
  had both SATA and Molex power
  connectors, which connector would
  you use?




                          61
• The SATA Power connector.




                        62
• Which type of printer would you use
  for multi-part forms?




                          63
• Impact




           64
• If you had poor quality printouts in
  your inkjet printer what could you
  do?




                            65
• Change the Print Heads




                           66
• Between SATA and PATA which
  drive type has the fastest speed?




                           67
• SATA




         68
• What would cause smeared
  printouts?




                        69
• Problem with the fuser




                           70
• What are 2 ways to reset the
  CMOS?




                          71
• CMOS Jumpers
• Removing the Battery




                         72
• If you wanted to backup your data
  which optical disc technology would
  store the most?




                           73
• Blu-Ray




            74
• Which RAID type could you use to
  improve performance if you only had
  2 hard drives?




                          75
• RAID 0




           76
• How many hard drives do you need to
  set up RAID 1 (Mirroring)?




                          77
• Two




        78
• You suspect that a workstation has
  a power problem. The mains power is
  okay. What item of test equipment
  can you use to find the fault?




                          79
• Power Supply
  tester


(or a multimeter
  could be used)



                   80
• How would you manually eject a CD
  from a CD-ROM drive




                          81
• Use a Paper Clip




                     82
• What tool would you use for locating
  cables effectively at patch panels,
  switches, termination blocks, or
  hidden within bundles ?




                           83
• A Tone Probe




                 84
• If you get the error “Invalid Boot
  Device”. Apart from a Floppy Disk
  what else could cause this?




                           85
• If the PC is trying to boot from a
  USB Flash Drive




                            86
• Why would a USB cable have a Mini-
  USB connector on one end and two
  standard USB connectors on the
  other?




                          87
• The second USB connector is for
  additional power.




                          88
• Which type of Hard
  Disk connector is
  this?
• SATA
• If you have a USB Hub with four USB
  devices plugged in. What could cause
  a USB Hard Drive not to function
  properly when connected to the Hub?
• Too many devices would mean that
  there might not be enough power to
  all of them.
• You could either remove some or you
  could replace the Hub with a Self
  Powered one.
• What does the CHKDSK /R command
  do?
• What technology allows you to
  support multiple PCIe display
  adaptors?
• SLI
• What is the purpose of safe mode?




                          98
• To run a minimum set of drivers to
  allow the start of the Operating
  System




                           99
• What tool is used to Disable
  programs and also disable start-up
  services.




                           100
• MSCONFIG
• (System Configuration Utility)




                           101
• If you want to convert your file
  system from FAT32 to NTFS what
  command would you use?




                         102
• CONVERT <drive letter>: /fs:ntfs




                          103
• If you have a missing DLL file what
  command would you run to fix this?




                           104
• SFC/Scannow




                105
• If you get the error “NTLDR is
  Missing” what should you do?




                          106
• Use Recovery Console to
  troubleshoot and repair the problem.


• If you have a floppy disk inserted you could
  remove that and that would solve the issue




                                   107
• What does the RED X in Device
  Manager mean?




                         108
• Device is Disabled




                       109
• What does the yellow exclamation
  mark in Device Manager mean?




                          110
• The device is in a problem state
• No Device Driver found




                           111
• What are two ways to restart a print
  spooler?




                          112
• Use the Net Start Command
OR
• Use Services in Administrative Tools
  or MMC




                           113
• To use Vista Aero Glass effect, what
  version of Direct X do you need?




                          114
• DirectX 9

The graphics card must also support:
  – A WDDM driver
  – Pixel Shader 2.0 in hardware
  – 32 bits per pixel


                                   115
• If your Master Boot Record got
  corrupted due to a Virus, how would
  you fix this?




                           116
• Use the FIXMBR command from the
  Recovery Console




                       117
• What is the default profile path for
  Windows 2000 and XP?




                           118
• C:\Documents and Settings\%username%




                              119
• What is the default profile path for
  Windows Vista and 7?




                             120
• C:\users\%username%




                        121
• If you were running out of Space on
  C: drive but still wanted people to
  store data on it. How would you
  resolve this?




                           122
• Use a Mount Point




                      123
• Which switch do most commands
  support?
• /? for help
• If you are experiencing Blue-Screen
  errors and you want to find the issue
  what can you run?




                           126
• Driver Verifier (Verifier.exe)




                            127
• What might cause an XP PC to run in
  VGA 16 colour mode?
• Incorrect/incompatible video driver.
• Choosing VGA mode in the advanced
  boot options.
• What graphical utility can be used to
  determine the current partition
  information on a computer?




                           130
• Disk Management




                    131
• What tool could be used to run a
  task or program automatically?




                           132
• Task Scheduler




                   133
• Two users share a PC. One can print
  the other cannot. What could be the
  possible reason?




                          134
• Second person doesn’t have the
  printer installed on his profile. He
  might have a virtual printer e.g.
  Microsoft Document Image Writer.




                            135
• What would happen if you were to
  convert a Dynamic Disk to a Basic
  Disk?




                           136
• Data will be permanently lost




                           137
• Where would you find Services in the
  Control Panel and how would you
  restart a service from there?
• Control Panel ->Administrative Tools -
  > Services


• Select a service and click stop and
  start or click restart
• What type of users can run
  Applications but don’t have full
  system permissions in Windows XP?
• Power Users
• Which utility in Windows XP would
  you use to troubleshoot digital driver
  signatures?
• Sigverif
• If you wanted another user to use
  your computer with minimal privileges
  and not able to access your files, what
  should you do?
• Get them to use the built in guest
  account
• Also make sure you set all you
  personal folders/files to be private
• What utility would you use to verify
  the functioning of a device in
  Windows? It can also be used enable
  and disable devices and drivers.




                           146
• Device Manager




                   147
• Which command would you use to run
  Remote Desktop and how do you
  access it from the Start menu?




                         148
• Mstsc

OR
• Start -> Programs->Accessories -
  >communications -> Remote Desktop



                         149
• If you choose enable boot logging in
  the Advanced Boot Menu. Where is
  the log stored?




                           150
• Ntbtlog.txt




                151
• What free tool can you use from
  Microsoft which will help you
  determine if there are any changes
  needed to increase security?




                          152
• MBSA




         153
• Which three files are need to start
  the Windows XP boot process?




                           154
• BOOT.INI, NTLDR, NTDETECT




                     155
• How can you disable UAC in Vista?




                          156
157
• Which Service Tab would you check
  in Services if several services failed
  to start?




                            158
• Dependencies




                 159
• True or False: You can use System
  Information to find out the MAC
  Address of a network card?




                          160
• True




         161
• How do you enable Remote Desktop
  in Windows XP?




                         162
163
• Where can you edit the User and
  System variables including default
  paths in Windows XP?
• System Properties->advanced-
  >environment variables->System
  Variables
• Where do you view or change the
  Paging File options in Windows XP?
• System Properties->Advanced-
  >Performance Options
• Where in Windows XP would you
  disable the prompting of digital
  signatures for new device drivers?
• How many minimum drive partitions do
  you need to run BitLocker Drive
  preparation tool?
• 2 partitions




• http://support.microsoft.com/kb/933
  246
• In Windows Vista/7 if you get a error
  message stating a problem with Boot
  Configuration Data then what could
  have become corrupted?
• BCD
• Why would you not be able to
  transfer a 6GB file to a FAT32 Hard
  Disk?




                          174
• FAT32 will not be able to support
  single files that are larger than 4GB




                            175
• When installing Windows XP on a
  SATA disk it gives you a no bootable
  media error. What would you do?




                            176
• Press F6 when the CD is booting and
  install the SATA drivers.




                          177
• Which switch would be used with the
  DIR command to display hidden files?
• Dir /AH
• If you did not want Windows to
  display its usual splash screen at boot
  what switch would you use with
  boot.ini?
• /bootlogo/noguiboot
• What are two way of opening Task
  Manager
• Press Ctrl-Alt-Del and select Task
  Manager or
• Right click the task bar and select
  Task Manager
• Which folder in a 64 bit version of
  Windows is created twice to store
  both 32bit applications and 64 bit
  applications?
• Program Files
• How much RAM can a Windows 7 x86
  system address?
• Theoretically 4GB, however it usually
  can only address 3.5GB. If you have
  more than 4GB of RAM you would
  need the 64 Bit version of Windows 7.
• Where can you find the processor
  speed for a computer running
  Windows XP?
• System Information or System
  Properties
• When you move a dynamic disk from
  one computer to another what is it
  seen as and what utility would you use
  to import it?
• It is seen as a foreign disk and you
  would have to use Disk Management
  to import it.
• In Windows which command line
  utility would you use to Manage Disks?
  (the same as Disk Management)
• diskpart
• Which command would you use to
  repair the Boot.ini is Windows XP?
• Bootcfg /rebuild
• Which command is used to duplicate
  entire directories from one place to
  another?
• xcopy
• Which command tells you how many
  steps it takes to reach another
  network?




                         199
• TRACERT




            200
• What can be used to resolve Fully
  Qualified Domain Names (FQDN)?




                          201
• DNS &
• Hosts File




               202
• If you are unable to connect to a
  network and want to check your
  cable what would you use?




                           203
• A Cable Tester




                   204
• What is the command NSLOOKUP
  used for?




                       205
• To determine the IP address of a
  remote host?




                          206
• Which protocol uses port 143?




                          207
• IMAP (Internet Message Access
  Protocol )




                        208
• What port number does SMTP use?




                        209
• 25




       210
• Which command would you use if you
  wanted to find out if there were any
  problems with router connectivity?
• TRACERT
• If you were using an Unsecure
  Wireless Network, which Network
  Location should you select in
  Windows Vista/7?




                         213
• Public




           214
• Which of the internet suite of
  protocols is used to move internet
  mail between mail servers?
• What port number does it use?
• SMTP
• TCP 25
• If you wanted to increase the
  coverage of your wireless network
  then what should you add to it?
• An Access Point
• What is the purpose
  of the filter on a
  broadband ADSL
  connection?




                        219
• Its stops the telephone interfering
  with the broadband connection.




                           220
• Which command would you use to
  determine if a remote host is
  reachable?




                         221
• PING




         222
• What term refers to a network
  adapter that can only transmit in one
  direction at a time.




                           223
• Half Duplex




                224
• What term is used to describe a
  network adapter that can transmit in
  both directions at the same time?
  (send and receive at the same time)
• Full Duplex
• What two commands can be used to
  check for basic connectivity between
  two devices?




                          227
• PING &
• TRACERT




            228
• What would happen if an 802.11g
  card connected to an 802.11b
  network?
• Max transfer speed would be 11 Mbps
• Which protocol is used to connect to
  a terminal services session?


• What port number does it use?
• RDP

• 3389
• What broadband technologies could
  be used if you live in a remote area
  where you can't get ADSL or cable
  broadband?
• Satellite or cellular (3G)
• What are some of the ways of
  securing wireless networks?
• Disable SSID broadcast
• MAC Address Filtering
• Encryption – WEP, WPA, WPA2
  (remember WPA and WPA2 have PSK
  and Enterprise versions)
• Change the default Admin password
  on the router.
• Which command-line tool displays
  network connections (incoming and
  outgoing), routing tables, and a
  number of network interface
  statistics?
• Netstat

(Learn the netstat switches)
• If computers can communicate with
  each other but not access the
  Internet what address should be
  configured on them?
• Default Gateway



• Also an incorrect proxy server may
  result in this problem.
• Which protocol uses Port 443 by
  default?
• HTTPS
• Which command will show print and
  file shares on a PC?
• Net view
• What information do you get when
  you run the ipconfig/all command?
• What is used to assign IP addresses
  automatically?
• DHCP
• What command is used to transfer
  files from a remote FTP server?
• GET
• Which protocol is used to exchange
  data using a secure channel between
  two networked devices?


• What port does it use?
• SSH (Secure Shell)
• 22
• If you can access a website by its IP
  address but not by its FQDN then
  what network service has failed?
• DNS
• What would you enable if you were
  using VoIP and you wanted to improve
  the quality of the calls?
• QOS – Quality of Service
• True or False: You normally Use a
  PSTN (Public Switched Telephone
  Network) when connecting using a Dial
  Up Connection
• True
• What does the Ping –t command do?
• Will ping the host continuously until
  stopped
• Which ports are used for FTP?

• Are they TCP or UDP?
• 20 and 21

• Both use TCP ports
• Which port is used for HTTP traffic?
• 80
• Which address is used to ping the
  localhost?
• 127.0.0.1

• (also known as the loopback address)
• How do you fix a computer which has
  an IP address of 169.254.34.56?
• Ipconfig/renew



• You could also do an ipconfig/release
  and then ipconfig/renew
• What does an IP address that starts
  with 169.254 mean?
• The computer/client is unable to
  connect to/get an IP address from a
  DHCP server.
• Why would a customer with a 802.11a
  card have a problem connecting to an
  802.11g router/network?




                          271
• They are not compatible




                            272
• If you want to use dynamic
  addresses for all computers on your
  network and static IP addresses for
  all printers. What must you do?




                          273
• Create an exclusion range for the
  Printers’ IP addresses from the
  DHCP scope.




                           274
• Where in Windows XP would you
  manually set an IP address or DNS
  address?
• TCP/IP (Internet Protocol) properties
• Which command would you run to view
  available network commands?
• Net help
• What part of the Mac address will
  help you identify the Manufacturer?
• The first three OCTETS
• Which protocol does a port monitor
  use to monitor a printer device
  status?
• SNMP
• True or False: In NTFS Permissions
  Allow overrides Deny?




                          284
• False




          285
• What would be the result of having
  the incorrect proxy settings in
  Internet Explorer?




                          286
• You will have no Internet access




                           287
• What is the security centre used
  for?




                          288
• To keep track of Antivirus, Firewall
  and Windows Update.




                            289
• What is the best practise for
  removing Malware?




                           290
• Boot into safe mode and then use
  malware removal tools.




                          291
• What could be the reason for an
  application not working /
  communicating over the network?




                         292
• Firewall is blocking the port.




                             293
• What does Quarantine mean?




                        294
• Almost like putting in a vault away
  from the rest.
• Antivirus software Quarantines files
  infected with Viruses if they are
  unable to clean them.



                           295
• You receive an email from the
  network administrator asking
  for your password. What should you
  do?
• Escalate the event according to your
  company’s security policy.
• If you wanted Visitors to use your
  Windows machines what type of
  account would you set up for them?




                          298
• Guest




          299
• Which file system allows permissions
  to be set?
• NTFS
• What could be the reason for a user
  not being able to access a folder?




                          302
• Permissions




                303
• What is a guaranteed way to get rid
  of a virus?




                           304
• Format the Drive




                     305
• On a Wireless Access Point, what
  option would BEST disable Guest
  access?




                          306
• Enable MAC address Filtering




                          307
• What is the best way to prevent
  Malware Infections?




                          308
• Train / educate users.




                           309
• You want to configure an XP PC to
  connect to a Wireless Access Point
  that is using encryption.
• What information do you require?
• The SSID of the WAP.
• The encryption protocol being used.
• The relevant key.
• If you want to hide a wireless
  network for security. What should
  you do?




                          312
• Disable SSID Broadcast




                           313
• What would be the advise to give to
  a customer whose PC was infected
  with a Virus after you have cleaned
  it up?




                           314
• Advise them to buy an antivirus and
  update it regularly. Also tell them to
  be careful with email and software
  downloads etc…




                            315
• How can you tell if a folder is
  encrypted?




                             316
• It will have a green FONT




                          317
• Once you get a new wireless router
  and set it up with an SSID and
  Encryption, what must you also
  ensure?




                          318
• Change the default Admin Password.




                          319
• What would be the proper course of
  action if you suspect a virus has
  infected a computer?




                          320
• Disable System Restore. Ensure you
  update your virus definitions. Boot
  into safe mode and then run a scan.




                           321
• What are some examples of
  PHYSICAL security?
•   Locks
•   Man-traps
•   Security Cameras
•   Guards
•   Fences.
• After installing an upgrade to a virus
  scanner on a user’s PC, the user asks
  whether you can also install a new
  application that they have on CD.
• How should you respond?
• Check the company’s written policy
  on installing software and act
  accordingly.
• Which command would you use to
  check which ports are open in the
  Windows Firewall?
• Netsh firewall show state
• What are two ways of automatically
  updating an Antivirus Software
• You can use the Auto Update button
• You can use scripts to automate this
• True or False: If you set your
  Windows Vista machine network
  profile to Public then other
  computers will not be able to see you
  on the network?
• True. The Public profile is used in
  places where you don’t want people to
  be able to access your machine.
• What is the Rdisk.exe command used
  for?
• Creates an emergency repair disk in
  Windows 2000 Professional
• Which utility would you use to check
  for open ports?
• netstat
• How could an administrator discover
  who logs on to an XP PC.
• Set up auditing.
• Look in the Security Log using Event
  viewer.
• In Windows XP which utility is used to
  backup/archive data?
• NTBACKUP
• Why would you use customized group
  accounts?
• To give permissions to a set of
  people instead of giving individual
  permissions to every single person.
• What are some rules when using
  NTFS and Share Permissions
• Deny Overrides Allow
• The Most Restrictive Permissions
  apply
• What type of Malware would
  transparently sit, collect and transmit
  sensitive information?
• Spyware
• Which type of Server would you use
  to filter Internet Traffic?
• A Proxy Server
• Sort the Following out starting with
  those that have the least rights up to
  those that have the most


• Guests, Power Users, Administrators,
  Users
• Guests, Users, Power Users,
  Administrators
• You have the following Permissions
  set for a group of users on a folder
  called Research:
• Students group – Read, Write and Execute
• Administrators Group – Full Control
• Users Group – Read and Execute


• If you set the share permissions to deny the
  everyone group, what would happen?
• No one would be able to access the
  share.


• Make sure you understand the basic
  principles of permissions as these will
  also be helpful for your Microsoft
  Exams.
• What could cause your default
  homepage to keep changing every now
  and then?
• Adware
• Which technology by Microsoft
  provides full disk encryption in
  Windows Vista and 7?
• BitLocker




• Only available in Enterprise and
  Ultimate versions!
• What security feature would prompt
  this message?
• UAC
• You want to hide a wireless network’s
  name. How would you do this?
• Disable SSID Broadcast
• Which type of WEP requires a 10-
  digit network key?
• 64 Bit WEP
• A friend reports unauthorised
  changes to their wireless router.
  Why would this have happened?
• They may have not changed the
  default password and a hacker used
  the default password to make these
  changes.
• True or False: A wireless router is an
  example of a Hardware Firewall.
• True
• Between WEP, WPA and WPA2, what
  offers the most security?
• WPA2
• What would happen if your Antivirus
  Service (e.g. Sophos Antivirus) is
  disabled?
• The Anti-Virus won’t start when
  Windows starts
• Which default program in Windows
  Vista / 7 is installed to protect
  against spyware?
• Windows Defender
• What would prevent an Internet
  application to not work when installed
  on a Windows PC?
• The Windows Firewall could be
  blocking the ports that the program
  uses to access services on the
  Internet
• What feature in Windows Vista / 7
  would help to control a child’s usage
  of a PC and access to the Internet?
• Parental Controls.
• As a minimum what user group should
  you be in to create shares on a local
  PC?
• Power Users
• What would be used to allow and deny
  Internet traffic?
• Firewall
• True or False: By default files and
  folders will inherit permissions from
  their parent folder?
• True
• If you had a slow response from your
  computer, website redirection and you
  are unable to display web pages.
  What would you suspect?
• Malware infection
• If you had the latest version of an
  Anti-Virus but still get infected with
  Viruses. What should you do?
• Ensure you update the virus
  definitions/signatures.
• True or False: By Default the Guest
  group should be disabled to ensure
  security
• True

				
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