Improvement Plan by theleopardus

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									                            April 2009 Public Convenience Equality Impact Assessment Improvement Plan


      Issue to be                      Action Required                        Impact    Timescale       Who              Comments
      Addressed                                                               (1=low
                                                                              5=high)
1. Use of                 When signage is provided or replaced                   2       0-5 years      WPBC
graphics/symbols for      ensure internationally accepted symbols                          (rolling     (Waste
non-English speakers,     are used                                                      programme)     Manager)
partially sighted etc.                                                                                 & WDDC
2. Issues relating to     Conduct survey with local Access                      4       1 April 2009    WDDC      Completed (see Appendix
disability in general     Group(s) and carers                                                                     1). No unanticipated
                                                                                                                  issues were raised in the
                                                                                                                  survey responses
3. Ratio of female to     (i) When new facilities are provided and              3       Immediate       WPBC      Physical and budgetary
male facilities           when existing facilities are upgraded                                         (Waste    constraints.
                          ensure ratios are fully considered and                                       Manager)   Only two adverse
                          where possible changed to a more                                             & WDDC     responses in survey.
                          appropriate level.
                          (ii) Explore possibility of unisex toilets as                                           Physical and budgetary
                          part of the Tourist Information Centre                3         Year 1        WPBC      constraints.
                          redevelopment.                                                                (Waste
                                                                                                       Manager)
4. Baby changing          When new facilities are provided and                  3       Immediate       WPBC      Physical and budgetary
facilities in both male   when existing facilities are upgraded                                         (Waste    constraints
and female toilets        ensure baby changing facilities are fully                                    Manager)
                          considered and where possible available                                      & WDDC
                          to both male and female users
5. Single parents with    Conduct survey with local parents’ groups             1       1 April 2009    WDDC      Completed
young children of
opposite sex
6. Issues relating to     (i) Conduct survey with local/national                1       1 April 2009    WDDC      Completed.



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      Issue to be                     Action Required                         Impact    Timescale       Who              Comments
      Addressed                                                               (1=low
                                                                              5=high)
sexual orientation in    groups dealing with sexual orientation
general                  (ii) Conduct survey with DCC staff group                                       WPBC
                                                                                          Year 1        (Waste
                                                                                                       Manager)
7. Issues relating to    Conduct survey with local religious groups             1       1 April 2009    WDDC      Completed
religion in general
8. How do we know        Continue to monitor complaints/feedback                4       Immediate       WPBC      Using existing complaints
what equality issues     relating to equality issues                                                    (Waste    system
need to be addressed                                                                      Year 1       Manager)
                                                                                                       & WDDC
9. Removal of            Draft policy for removal of offensive graffiti         4         Year 1        WPBC      WPBC Policy review April
offensive graffiti                                                                                      (Waste    2009
                                                                                                       Manager)
                                                                                                       & WDDC
10. Provision of         Provide appropriate information in other               2        Years 1/2      WPBC      In line with new Corporate
information other than   languages on internet/in Council                                               (Waste    Branding Guidance and is
in English               publications                                                                  Manager)   dependent upon Property
                                                                                                          &       Services work programme
                                                                                                        WDDC
11. Maintenance           Formalise maintenance and cleaning                    3         Year 1        WPBC      Written procedure to be
issues                    procedures to take accessibility needs                                        (Waste    developed.
                          into account (e.g. signage for temporary                                     Manager)
                          closures, bin positioning, graffiti removal)                                 & WDDC
                          and
                          Provide training to maintenance/cleaning
                          staff on accessibility issues
12. Condition of         (i) Publicise information on                           2         Year 1        WPBC
accessible facilities    internet/Council publications and                                              (Waste
                                                                                3         Year 2       Manager)   Subject to finance



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     Issue to be                   Action Required                     Impact    Timescale    Who              Comments
     Addressed                                                         (1=low
                                                                       5=high)
                                                                                 onwards     & WDDC
                       (ii) Programme budget improvements                                     WPBC
                                                                                              (Waste
                                                                                             Manager)
                                                                                             & WDDC
13. Poorly lit areas   Upgrade lighting and remove “hiding               4        Year 2      WPBC      Subject to finance
                       places” where possible                                    onwards      (Waste
                                                                                             Manager)
                                                                                             & WDDC
14. Fear of crime      To work in conjunction with the Crime and         3       Ongoing      WPBC
                       Disorder Reduction Partnership to reduce                               (Waste
                       the fear of crime                                                     Manager)
                                                                                             & WDDC




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Appendix 1

                                                                        PUBLIC
                                                                     CONVENIENCES


                                                                       Equalities
                                                                     Survey Results




                                                                      DO YOU USE      IF NOT WHY                                                                                          ADDITIONAL
RESPONDENT          AGE   MALE/    DISABILITY   GENDER   ETHNICITY      PUBLIC        NOT             DO YOU HAVE ANY PARTICULAR                                     DO YOU HAVE ANY      COMMENTS

                          FEMALE                 ROLE                CONVENIENCES                     PROBLEMS WITH USING THEM                                  SUGGESTIONS/COMMENTS



Sherborne Area
over 50's           50+    M&F                                            Yes                         Sometimes subject to vandalism                   Location of toilets is important
                                                                                                      Toilet roll holders damaged and rarely have
                                                                                                      paper

                                                                                                      On one occasion the toilets were locked
Dorchester
Poverty Action             M+F                                            Yes                         Inadequate signing to some toilets

Group                                                                                                 No facilities in poundbury

                                                                                                      No overnight facilities at the Market
Bridport Disabled
Carers                     M+F        Yes                                 Yes                         Access is not a problem because club members

and Friends Club                                                                                      have radar keys

                                                                                                      Most complaints are about smells & cleanliness
Bridport Area
Older               55+    M+F                                            Yes                         Ensure all surfaces are graffiti resistant

People's Forum                                                                                        Essential to have toilets centrally located

                                                                                                      New ones are needed by the Football Club
                                                                                                      Toilets should only be open during daylight
                                                                                                      hours

                                                                                                      Unisex toilets are not popular

Anon                        F         No          F         WB            Yes                         Lack of cleanliness

                                                                                                      Poor lighting

                                                                                                      Concerns over safety after dark

Anon                34      M         No          M         WB            Yes                         Smell & condition can be off-putting
                                                                                      Not enough of
Anon                50      F         No          F        AOW            No          them                                                             Should be well lit




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                                     Not well
                                     signed                                                       Must be free
                                     Mostly only
                                     just clean                                                   Hand wash facilities should be automatic
                                                                                                  Cubicles should be big enough to accommodate
                                                                                                  shopping

Anon   50   F   No    F   WB   Yes                                                                Prefer new style as in Frome - more spacious

Anon   8    F   No    F   WB   No    Cold seats

                                     Smelly

                                     Wet floors

Anon   41   F   No    F   WB   Yes                    Don't like the smell

                                                      Lack of toilet paper

                                                      wet floors

                                                      Difficulty in dealing with young children

Anon   43   F   No    F   BA                          Don't like the idea of sharing              Need more toilets
                                                                                                  Better if located in buildings rather than stand
                                                      Many toilets are poorly maintained          alone

Anon   60   F   Yes   F   WB   Yes                    No problems                                 Too few disabled toilets

Anon   57   F   No    F   WB   Yes                    None                                        Are not enough toilets

Anon   53   F   No    F   WB   Yes   Often dirty                                                  We need more public conveniences
                                     Not enough of                                                Plans to use shops ect may lead to chargers or
                                     them                                                         access probs

Anon   55   F   No    F   WB   Yes                    Lack of toilets                             Bring back Attendants

Anon   54   F   No    F   WB   Yes                                                                They should be cleaned more regularly

                                                                                                  Loose seats are dangerous

Anon   54   F   No    F   WB   Yes                    Sometimes very dirty without paper          Open for longer hours

                                                                                                  Open even out of season

Anon   62   F   No    F   WB   Yes                                                                More toilets for women

Anon   45   F   No    F   WB   Yes   Generally cold   No room for pushchairs                      More toilets for women

                                                                                                  Nicer toilet rolls

Anon   58   F   No    F   WB   Yes

Anon   56   F   No    F   WB   Yes                    Need more toilets                           Should preserve the dignity of users

                                                                                                  Shops should open their toilets to the public

Anon   60   F   No    F   WB   Yes                    Bigger cubicles

                                                      More light

Anon   70   F   Yes   F   WB   Yes                    Lack of change
                                     I only use in
Anon   57   F   No    F   WB   Yes   an




                                       5
                                     emergency
                                     Usually they
Anon   56   F   No    F        No    are dirty                                                  Make them more pleasant to use

                                     smelly & cold.                                             Better signing from car parks
                                     No soap or hot
                                     water

Anon   43   F   No    F   WB   No    Smelly            Worried about children in the toilet

                                     Dirty             Need more fresh air & cleaning
                                     Have 2 small
                                     children

Anon   42   F   No    F   WB   Yes                     Cold, horrible aluminium toilet ring     Pegs on back of door for coats

                                                       Not clean enough                         Attendants

                                                                                                Cubicles not big enough

Anon   27   F   No    F   WB   Yes

Anon   13   M   No    M        Yes                     The toilets are always dirty             Cleaner toilets

Anon   16   F   No    F   WB   No    They smell        The toilets are smelly                   Cleaner toilets

                                                                                                The toilets should be more attractive
                                     The toilets
Anon   13   F   No    F   WB   Yes   smell             Fear of paedophiles                      Cleaner toilets

                                                       Toilets are smelly                       More attractive toilets
                                     The toilets are
Anon   18   F   No    F   WB   No    dirty             The toilets are dirty                    The toilets are dirty
                                                                                                                                        Use toilets to
Anon   16   F   No    F   WB   Yes                     The toilets normally smell & are dirty   Clean them regularly                    advertise

                                                       Use proper mirrors                       Use air fresheners

Anon   16   M   No    M   WB   No    They are dirty

Anon   20   F   Yes   F   WB   Yes                     The toilets are disgusting               Clean the toilets

                                                       The floors are wet                       Keep them open at night

                                                       The toilets smell
                                     Toilets are
Anon   19   M   No    M        No    dirty
                                     Toilets are
Anon   17   M   No    M   WB   Yes   dirty                                                      Clean the toilets




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