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					THE   MYSTERY                       OF
THE DISAPPEARING
REFERENCE COLLECTION
K. Jane Burpee, University of Guelph
Barbara McDonald, McMaster University
          Burpee/McDonald OLA2006
     Session Outline

• Disappearing Reference Collection
• Reference Service Review
  • The Mac Experience
  • The Guelph Experience
• Reference Service Top Trends
• Conclusion: Mystery Solved ?!


                Burpee/McDonald OLA2006
         Space                             Commons




             Reference Collection
eBooks



                                               Usage
             Googling

                 Burpee/McDonald OLA2006
The Disappearing Reference
Collection

 “We‟re decimating the
Reference Collection. And
     nobody cares.”
             ~Librarian ~



   “All you care about is
        computers. “
            ~Professor~

        Burpee/McDonald OLA2006
 The Disappearing Reference
 Collection

 “When it comes to academic
reference, students and faculty
have chosen, and the choice is
            digital.”
          Albanese (2004).




          Burpee/McDonald OLA2006
      Reference Service Model
      Review: the Mac Experience

Commons:Service & Design Objectives
  • owned by learners
  • inclusive
  • collaborative
  • accommodates the social
  • protects the traditional
  • excellent customer service
  • learning enhanced by IT
  • flexibility for the future
                  Burpee/McDonald OLA2006
    Reference Service Model
    Review: the Guelph Experience


  The landscape has
   changed and the
  maps have not yet
   been published.
OCLC 2003 Environmental Scan



      What’s this guy got to do with it?

                    Burpee/McDonald OLA2006
Reference Service Model
Review: the Guelph Experience




        Burpee/McDonald OLA2006
     Reference Service Top Trends


1.   Accountability
2.   Space
3.   Staff and Staffing
4.   Promotion and Marketing



              Burpee/McDonald OLA2006
                          Silence is X
                                     Golden
  Cafes
      Commons                              Tipping Point
                      Cataloguing            Cluetrain Manifesto
        Partnerships
Web 2.0
                                  Federated Searching
   Library 2.0!?
                    Retail Expectations
                                               Teaching
Research Help
  Roaming/Roving      Reference                  Learning
                                                        Usability
                 RenGen          LCSH        User Experience
   Students
Faculty                           Folksonomies
      Users                          Tagging
                   Re-Branding                 E-Books
                     Stories not stats           Preservation
         Stats
      SAILS                                 Monastery
        LibQual+                         Marketplace         Adapted from
                              VR/chat           Stephen Abram, Library 2.0,
                                                                with thanks

                      Burpee/McDonald OLA2006
       Trends, Truisms….. and Fads?

Trend, n.
1. A general tendency or inclination
3. Current style; vogue: the latest trend in fashion
Truism. n.
  A self-evident truth; a statement so obviously true
  as not to require discussion
Fad, n.
  A peculiar notion as to the right way of doing
  something; a pet project to which exaggerated
  importance is attributed; a „craze‟.
                     Burpee/McDonald OLA2006
      Mystery Solved?!
Or not? –
• Concluding thoughts

                               Contact Us!
                               K. Jane Burpee
                               jburpee@uoguelph.ca


                               Barbara McDonald
                               mcdonb@mcmaster.ca


                   Burpee/McDonald OLA2006
Do we need an extreme
 makeover?
 Re-designed space? Re-named
 service? Roving? Roaming? Triaged?
 Peer to Peer? By appointment only?
 Joined service points? 1-stop shop?
 Online VR or IM? 24/7?
                        Extreme Makeover’s
                        Ty Pennington
Discussion
                   Burpee/McDonald OLA2006
     Mystery of The Disappearing Reference
     Collection….. Further Reading


• Annotated Bibliography:
 http://library.mcmaster.ca/staff/mcdonald/disappearing_bib_OLA-
 feb06.pdf

• Session Handout:
 http://library.mcmaster.ca/staff/mcdonald/disappearing_handout_OL
 A-feb06.pdf


• McMaster Commons Service Model
  Working Group Final Report:
 http://library.mcmaster.ca/mills/learningcommons/servicemodel_rep
 ort.pdf




                      Burpee/McDonald OLA2006

				
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