20092010 Operational Plan by theleopardus

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									2009/10
Operational Plan
                                Table of Contents

1.     Introduction                                                        Page

1.1    The 2009/2010 Operational Plan in our planning context               1

1.2    Council's Strategic Planning and Performance Management Framework    1


2.     2008/09 Operational Plan

Part A: Operational Plan Priorities, Strategies, Initiatives and Outputs    4

2.1    Priority 1 - Infrastructure and community facilities                 4

2.2    Priority 2 - A sustainable economy and employment                    16

2.3    Priority 3 - Growth management                                       22

2.4    Priority 4 - Council systems and services                            31

2.5    Priority 5 - Health and safe environments                            40

2.6    Priority 6 - Strong and supportive communities                       47

Part B: Annual Performance Plans for Commercialised Business Units.         52

2.7    Performance Plan for Logan Waste Services                            52

2.8    Performance Plan for Logan Water                                     65

Part C: Council Activities to deliver Outputs                               78

3.     Appendix

3.1    Organisational Structure for Program Delivery                        90
1.      Introduction to Logan City Council's Operational Plan 2009-2010

1.1     The Operational Plan in our planning context

The Operational Plan is an important document in Logan City Council's strategic planning
and performance management framework. Its focus is on key community-facing and
strategic organisational projects that will deliver on Council's Corporate Plan 2009-2013.
These projects are drawn up from branch Business Plans, and progress is reported regularly
during the year to Council and the community. A formal report is presented to Council
following the end of each quarter, and a community report card is distributed following that to
inform the community about progress on key projects.
Apart from being good governance, the quarterly reports to Council are also a requirement of
the Local Government Act (LGA).
The Operational Plan is structured in line with the Corporate Plan and includes:
  •   Outcomes, strategies and focus areas directly from the Corporate Plan.
  •   Outputs that will deliver the strategies in the Corporate Plan.
  •   Performance measures and targets to track progress and achievements.
  •   The Annual Performance Plans for Council's commercialised business units, being
      Logan Waste Services and Logan Water, as required under section 580(2) of the LGA.
  •   The Activities to be carried out to deliver the outputs
The Operational Plan must be adopted before the budget, and it can be amended at any time
during the year by a decision of Council.

1.2     Council's Strategic Planning and Performance Management Framework

The Operational Plan, and how it relates to the other elements of Council's strategic planning
and performance management framework, is illustrated in the diagram below. This diagram
shows how our Council translates our community's needs and expectations into priority
outcomes, and then implements and reports achievements against the outcomes.




Logan City Council - Operational Plan 2009/2010, Introduction                                1
The key linkages in this framework related to the Operational Plan are the Corporate Plan,
Business Plans, the Annual Report and the Annual Budget:

• The Corporate Plan
   The 2009-2013 Corporate Plan is Council's strategic business plan. It translates our
   community's needs and expectations into action. The plan sets out our city’s vision and
   identifies the priorities, outcomes and strategies we will pursue to deliver on that vision. It
   allows us to keep a focus on our direction and prioritise our work commitments.

• Branch Business Plans
   Branch Business Plans are the engine room to ensure the implementation of the
   Corporate Plan through the programs, functions and services provided by Council's
   various branches. They identify the specific projects and activities that will be
   implemented and include the budget and performance measures that will determine
   whether the Corporate Plan's outcomes are being achieved.
   Business Plans are completed by every branch of the organisation and identify the:
     •    Approved Programs provided by the branch.
     •    Program Activities under each program.
     •    Outputs that will be delivered by means of specific projects or through ongoing
          services.
     •    Resources that are required to deliver them at the agreed standards.
     •    Performance measures/indicators or key milestones that will be used to track
          achievements, workload and success.

• The Annual Report
   At the end of each year, we provide our communities with an Annual Report that is also
   tabled in State Parliament as required by the Local Government Act.

   This report provides the public and parliament assurance that councillors are exercising
   proper governance over the affairs of Council to ensure efficient, effective and economic
   operations.

   It provides financial statements for the year, an assessment of performance in
   implementing the corporate and operational plans, and covers issues of public interest.
   The Annual Report will also highlight our priorities and key actions for the next 12 months.

• The 2009-10 Budget
   The annual budget supports the delivery of branch Business Plans and the Operational
   Plan by allocating financial resources. Full details of Council's income and expenditure for
   2009-10 are contained in the budget papers.

   The chart below shows the percentage allocation of operational expenditure this year
   against the Outcomes from the Corporate Plan 2009-2010.




Logan City Council - Operational Plan 2009/2010, Introduction                                   2
                     Allocation of 2009/10 Operating Expenditure Against Outcomes
                                                                                                          Priority 1 Infrastructure and Community Facilities $434.2m
                                                                                                          Priority 2 A Sustainable Economy and Employment $3.5m
                                                                   Priority 6 Strong and Supportive       Priority 3 Growth Management $46.5m
                                                                         Communities (3.4%)
                                                                                                          Priority 4 Council Systems and Services $82.9m
                                     Priority 5 Healthy and Safe                                          Priority 5 Healthy and Safe Environments $41.7m
                                        Environments (6.6%)
                                                                                                          Priority 6 Strong and Supportive Communities $21.5m




                Priority 4 Council Systems and
                       Services (13.2%)




    Priority 3 Growth Management (7.4%)




         Priority 2 A Sustainable Economy and
                                                                                                      Priority 1 Infrastructure and
                   Employment (0.5%)
                                                                                                      Community Facilities (68.9%)




Logan City Council - Operational Plan 2009/2010, Introduction                                                                                           3
Part A: Operational Plan Priorities, Strategies, Initiatives and Outputs

Priority 1 - Infrastructure and Community Facilities
Outcome:
Provide and maintain well planned and timely infrastructure assets to service the needs of our community and business and to underpin growth


Strategy 1.1          Infrastructure Planning and Maintenance
                      Infrastructure and community facilities throughout the city are properly planned, constructed, maintained and managed to
                      meet current needs and support continued growth



                      Focus Areas
                      1.1.1        Maintain appropriate levels of infrastructure planning to meet legislative requirements & planning objectives
                      1.1.2        Establish controls and standards to meet planned sequence development needs
                                   Implement the principles of 'user pays' for shared development infrastructure through priority infrastructure
                      1.1.3
                                   planning
                      1.1.4        Create and assess options that will help fund the delivery of road infrastructure
                      1.1.5        Plan for and implement the construction and maintenance of road and drainage infrastructure
                                   Initiate a customer focused process to help promote the programmed maintenance of road and drainage
                      1.1.6
                                   infrastructure
                      1.1.7        Plan and design transportation infrastructure to meet service level requirements
                      1.1.8        Maintain Logan's integrated transport model to meet planning requirements
                      1.1.9        Provide surveying and mapping services to support infrastructure planning initiatives




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                           4
 Outputs for 2009/2010

  Output                                                                                                                      Performance
                                  Output Description                                         Performance Measure/s                             Program
    #                                                                                                                            Target

      1        Policy on the collection, maintenance and                         Policy approved by Council.                  June 2010     Surveying
               availability of "as constructed" information on
               Council's underground services.

      2        A prioritised Planned Maintenance Program for                     Report on priorities considered by Council   December      Road
               Roads & Drainage infrastructure                                                                                2009          maintenance

      3        Integrated stormwater standards, planning                         Stormwater standards and policy endorsed     June 2010     River &
               scheme codes and policy                                           by Council                                                 catchment
                                                                                                                                            engineering

      4        Updated 10-year forward road infrastructure                       Program adopted by Council                   December      Road
               construction schedules incorporating projects                                                                  2009          infrastructure
               from Priority Infrastructure Plans.                                                                                          programming

      5        Research into innovative funding mechanisms                       Research report considered by Council        March 2010    Road asset
               used to fund road infrastructure.                                                                                            management

      6        A new Road Landscape Strategy                                     Road Landscape Strategy adopted by           December      Parks planning
                                                                                 Council                                      2009          & design

      7        Delivery of following major Roads projects to                     Key major projects delivered                 June 2010     Road
               schedule:                                                                                                                    construction
               •    Third Ave - stage 1 extension to Gilmore Rd
               •    Teviot Rd upgrade stage 1 - Olsen to Clifton
               •    Logan Reserve Rd upgrade stage 1 - Muchow
                    Rd to Buetel St



Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                     5
 Outputs for 2009/2010

  Output                                                                                                                        Performance
                                  Output Description                                         Performance Measure/s                              Program
    #                                                                                                                              Target

      8        Delivery of following master drainage upgrade                     Key major projects delivered                   June 2010     Road
               projects to schedule:                                                                                                          construction
               •    Welch St; Stage 1 - Ferguson St/Logan Rd
                    area
               •    Wenlock Crescent, Springwood Tallowood
                    Park to Jillian Court, Cynthia Cres and Jillian
                    Court
      9        Desired standard of service for Priority                          Standard of service for trunk roads endorsed   December      Transportation
               Infrastructure Plan for trunk roads for                           by Council                                     2009
               incorporation into Planning Scheme.

     10        Transportation requirements are addressed in the                  Transport network model endorsed for PIP       June 2010     Transportation
               Priority Infrastructure Plan and Structure Planning               purposes

     11        Plan for Trunk Road Infrastructure and                            Plan for Trunk Road Infrastructure and         June 2010     Transportation
               Infrastructure Charges, developed using the                       Infrastructure Charges endorsed by Council
               transport model (LoganModelRuns).




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                     6
Strategy 1.2          Community Facilities Planning and Maintenance
                      Provide and maintain a value for money, accessible range of community facilities and services which support diverse needs



                      Focus Areas
                      1.2.1        Integrate community development planning for major planning projects
                                   Design and deliver facilities and services based on community needs-based planning and evidence-based
                      1.2.2
                                   decision making
                      1.2.3        Modify services and facilities where necessary to meet changing community needs and age profiles
                                   Build social infrastructure for emerging communities and improve accessibility to community services and
                      1.2.4
                                   facilities
                                   Develop strategies that maximise opportunities to deliver community facilities through sponsorship and external
                      1.2.5
                                   funding programs
                                   Add value by providing personalised services for reading and information including providing specific resources
                      1.2.6
                                   for special needs groups and sections of the community
                      1.2.7        Promote public libraries and community gathering places
                                   Provide opportunities for learning, social and cultural expression which appeal to people with varied
                      1.2.8
                                   backgrounds and interests
                                   Develop a Cultural Facilities and Infrastructure Strategy to provide the community with arts and cultural
                      1.2.9
                                   infrastructure
                                   Plan for expansion of current libraries to ensure all residents have equitable access to library facilities,
                      1.2.10
                                   programs, services and collections
                      1.2.11       Provide inclusive and dynamic community places for linking people, technology, knowledge and culture
                                   Promote developments for new cultural facilities and infrastructure in growing areas of the city and
                      1.2.12
                                   development plans as required




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                             7
 Outputs for 2009/2010

                                                                                                                                 Performance
 Output #                         Output Description                                           Performance Measure/s                             Program
                                                                                                                                    Target

      1        An audit of Library facilities that ensures facilities             Library facilities access audit completed to   June 2010     Library
               meet equitable access standards.                                   schedule                                                     Technical
                                                                                                                                               Services

      2        A revised Parks Strategy and Parkland Acquisition                  Park Strategy adopted by Council               December      Parks
               Plan & program                                                                                                    2009          planning &
                                                                                                                                               design
                                                                                  Cemetery LL: Stages 2,3,4 & 5 of transition    June 2010     Parks
      3        Cemetery and Parks Local Laws updated for new                                                                                   operations
                                                                                  process are completed
               Council.
                                                                                  "Parks" LL: Stages 2,3,4 & 5 of transition     June 2010     Parks
                                                                                  process are completed                                        operations

      4        Logan West Parklands development                                   Master Plan and documentation for Logan        June 2010     Parks
                                                                                  West Parklands completed.                                    operations

      5        Effective usage arrangements at community                          Revised Leasing Policy adopted by Council      June 2010     Community
               facilities                                                                                                                      Facilities
                                                                                                                                               Planning and
                                                                                                                                               Management

      6        Upgraded facility for Logan Central Library                        New location for Logan Central Library         June 2010     Libraries &
                                                                                  approved and move finalised.                                 Cultural
                                                                                                                                               Services
                                                                                                                                               Branch

      7        Infrastructure Charging Schedule (ICS) for                         Adoption of ICS for community land             December      Social
               community land, in line with the Community                                                                        2009          planning
               Facilities Strategy




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                      8
 Outputs for 2009/2010

                                                                                                                         Performance
 Output #                         Output Description                                           Performance Measure/s                    Program
                                                                                                                            Target

      8        Refurbished library facilities at Logan Village and                Refurbishments completed to schedule   June 2010     Library &
               Greenbank Libraries                                                                                                     Cultural
                                                                                                                                       Services
                                                                                                                                       Branch




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                           9
Strategy 1.3          Water and Wastewater Management
                      Ensure the provision of the necessary water and wastewater infrastructure and services



                      Focus Areas
                      1.3.1        Facilitate the transition of water services to the new South East Queensland Water entities
                      1.3.2        Contribute to the establishment and operation of new water distribution and retail businesses (post July 2010)

Note: The Annual Performance Plans for Logan Waste Services and Logan Water are required to be included in Council's Operational Plan
and can be found in this document following Strategy 6 Initiatives and Outputs.



 Outputs for 2009/2010

                                                                                                                                     Performance
 Output #                           Output Description                                            Performance Measure/s                             Branch
                                                                                                                                        Target

      1        Management plans and operating protocols for the                     Management plans completed                       December       Logan
               operation of the water grid.                                                                                          2009           water

      2        Staff and assets transfer to the new water                           Staff and assets transferred successfully        June 2010      Logan
               businesses                                                                                                                           water

      3        Service level agreements to support new Water                        SLA's in place.                                  April 2010     Logan
               entities established with Council for internal/support                                                                               water
               services




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                    10
Strategy 1.4          Asset Management
                      Ensure a structured management approach to investment, maintenance, renewal and disposal is applied to assets



                      Focus Areas
                      1.4.1        Establish cost-effective strategic road infrastructure and asset investment programs
                                   Achieve a balance in service delivery for delivering new road infrastructure and maintaining existing road
                      1.4.2
                                   infrastructure
                                   Provide the necessary social infrastructure and develop a responsible, long term asset management plan to
                      1.4.3
                                   maintain its delivery



 Outputs for 2009/2010

                                                                                                                                  Performance
 Output #                         Output Description                                          Performance Measure/s                               Program
                                                                                                                                     Target

      1        Infrastructure Assets are managed in accordance                    Assets and Services Management Practices        June 2010     Infrastructure
               with Federal and State guidelines and best                         Improvement Plan endorsed and                                 Directorate
               practice.                                                          achievements against the Action Plan
                                                                                  reported to Council.

      2        Updated Cultural Facilities and Infrastructure                     Asset Management Plan approved by               March 2010    Library
               Asset Management Plan.                                             Strategy Leadership and Performance Team                      Technical
                                                                                                                                                Services

      3        Updated 10 year forward road construction                          Program adopted by Council                      December      Road
               schedules including PIP projects                                                                                   2009          infrastructure
                                                                                                                                                management




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                    11
 Outputs for 2009/2010

                                                                                                                      Performance
 Output #                         Output Description                                          Performance Measure/s                    Program
                                                                                                                         Target

      4        Updated 5 year road rehabilitation program based                   Program adopted by Council          December       Road
               on 2009 asset condition surveys.                                                                       2009           infrastructure
                                                                                                                                     management

      5        Key projects in the community facilities capital                   Projects completed on schedule      June 2010      Community
               program delivered on time and budget:                                                                                 facilities -
                                                                                  Projects completed on budget        <5% variance   construction
               •    Beenleigh Community Hub
                                                                                                                                     &
               •    Logan Metro Sports Park/Sports Precinct -                                                                        maintenance
                    traffic management
               •    Griffith University Sporting Development
               •    Logan Entertainment Centre expansion




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                        12
Strategy 1.5          Transport
                      Develop and maintain an integrated local transport network that provides safety and choice for all modes of transport



                      Focus Areas
                      1.5.1        Implement action plans that support road and pedestrian safety
                      1.5.2        Provide street and safety lights where necessary to improve public and traffic safety
                                   Strengthen intergovernmental partnerships to better integrate public and active transport systems to meet the
                      1.5.3
                                   city's growth



 Outputs for 2009/2010

                                                                                                                               Performance
 Output #                         Output Description                                         Performance Measure/s                                   Program
                                                                                                                                  Target

      1        A 5 year plan to upgrade major road lighting to                   5 year Plan and implementation approved by    June 2010           Road planning
               improve public and traffic safety.                                Council.                                                          design &
                                                                                                                                                   mapping

      2        A new Road Safety strategy and action plan.                       Strategy and action plan endorsed by          December            Traffic
                                                                                 Council.                                      2009

      3        Safe School Transport Program                                     Safe School Transport program endorsed for    December            Transportation
                                                                                 TIDS funding by Council                       2009

      4        Expansion of Logan City's Bicycle Strategy, plan                  SEQ Principle Cycle Network 5 year plan       December            Transportation
               and program in partnership with SEQ Principle                     endorsed by Council.                          2009
               Cycle Network




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                       13
 Outputs for 2009/2010

                                                                                                                             Performance
 Output #                         Output Description                                         Performance Measure/s                           Program
                                                                                                                                Target

      5        Local area bicycle and public transport network                   Local area bicycle and public transport     December      Transportation
               developed as components of Structure and Local                    network completed and endorsed by Council   2009
               Area Plans.

      6        Preparation of a 3 year Road Infrastructure                       Program endorsed by Council.                December      Road planning
               Planning and Design Program                                                                                   2009          design &
                                                                                                                                           mapping




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                               14
Strategy 1.6          Disaster Management
                      Develop and implement an effective and integrated disaster management plan to manage and reduce risk to our communities




                      Focus Areas

                                   Establish disaster management practices for the whole city to minimise the risk of potential disasters such as
                      1.6.1        bushfires, floods and disease




 Outputs for 2009/2010

                                                                                                                                  Performance
 Output #                         Output Description                                          Performance Measure/s                                  Program
                                                                                                                                     Target

      1        Logan Disaster Management Plan                                     Plan adopted by Council                         June 2010         Disaster
               updated/expanded to include whole of new City                                                                                        management
               area.

      2        Logan Bushfire Risk Planning Study                                 Study adopted by Council                        June 2010         Disaster
                                                                                                                                                    management

      3        Logan Community Evacuation Planning Study                          Draft Study prepared                            June 2010         Disaster
                                                                                                                                                    management

      4        Raise profile of disaster management in Logan                      Strategy and Action Plan prepared and           December          Disaster
               with the community                                                 implemented                                     2009              management




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                    15
Priority 2 - A sustainable economy and employment
Outcome:
The city enjoys a strong and sustainable economy which is supported by business diversity and investment in existing and emerging industries
and promotes local employment opportunities


Strategy 2.1          Business Support
                      Support opportunities for existing and new industries/business within our city to consolidate and grown



                   Focus Areas
                   2.1.1         Develop opportunities to attract increasing levels of investment
                   2.1.2         Develop ways to reduce time and cost factors associated with securing investment in the city
                                 Increase business competitiveness through the uptake of advanced information and communication technology
                   2.1.3
                                 and leading business practices
                   2.1.4         Establish better connectivity between business centres to increase business flows within the city
                   2.1.5         Support the development of lifestyle precincts within the city
                   2.1.6         Develop a business and lifestyle precinct that builds a hub for innovation and future growth in Logan
                                 Support industry development through improvements to business and industry performance and increased
                   2.1.7
                                 opportunities for business growth in Logan City Centres
                   2.1.8         Support the development of Social Enterprise Hubs




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                     16
 Outputs for 2009/2010

                                                                                                                             Performance
 Initiative                                Output                                              Performance Measure/s                        Program
                                                                                                                                Target

      1        A 3 year plan for Council's involvement in the                     Plan endorsed by Council                   December      Community
               development of Social Ventures Australia - Social                                                             2009          capacity
               Enterprise Hub Logan                                                                                                        building

      2        International Investment Strategy                                  Strategy endorsed by Council               December      Economic
                                                                                                                             2009          policy &
                                                                                                                                           projects

      3        Transport Logan project: an analysis of transport                  A model for transport links between        March 2010    Economic
               between employment nodes to identify priorities for                employment nodes endorsed by Council                     policy &
               improvement                                                                                                                 projects

      4        Meadowbrook business and lifestyle precinct                        Council commitment to commence the         March 2010    Business
               proposal developed                                                 Meadowbrook Master Plan                                  attraction
                                                                                                                                           and support

      5        Sustainability Mapping project                                     Number of participants in EcoBiz program        3        Business
                                                                                                                                           attraction
                                                                                                                                           and support


      6        Invest Logan Pty Ltd develops 3 strategic priorities               Three Board sub-committees formed and       September    Business
               to influence business growth in Logan City                         strategic action plans developed              2009       attraction
                                                                                                                                           and support




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                              17
Strategy 2.2          Employment
                      Promote local employment opportunities and implement initiatives that will strengthen relationships between local employment
                      and business needs




                   Focus Areas

                                 Increase local employment opportunities, particularly in our key centres, through skills formation, improved
                   2.2.1
                                 access to skilled labour for Logan City businesses, and increasing employment rates of young workers

                   2.2.2         Develop industry partnerships with higher education sectors




 Outputs for 2009/2010

                                                                                                                                      Performance
 Output #                          Output Description                                            Performance Measure/s                              Program
                                                                                                                                         Target

      1        Employment Education workshop series targeting                       Number of workshop information sessions held                5   Economic
               businesses, job seekers and job networks.                                                                                            policy &
                                                                                                                                                    projects

      2        An on-line employment resource as part of the                        Resource delivered                                March 2010    Economic
               Loganbiz website                                                                                                                     policy &
                                                                                                                                                    projects

      3        An action plan for the "Reducing Unemployment                        Action plan endorsed                              December      Community
               Initiative" in partnership with the LOED and LETF                                                                      2009          capacity
                                                                                                                                                    building




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                   18
Strategy 2.3          City Promotion
                      Promote the city to maximise economic opportunities




                   Focus Areas

                   2.3.1         Increase the profile of Logan City's attractions to audiences both within and outside of the city's boundaries

                                 Promote appropriate products and services that provide positive experiences and meet or exceed the
                   2.3.2
                                 expectations of visitors and the local community

                   2.3.3         Capitalise on existing strengths of Logan City by developing and promoting niche tourism sector opportunities

                                 Promote cultural diversity within the city by exploring opportunities to attract a wider range of cultural programs,
                   2.3.4
                                 services, activities and events

                                 Provide support for small and home based businesses in order for Logan City to be recognised as an attractive
                   2.3.5
                                 location to be based




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                19
 Outputs for 2009/2010

                                                                                                                          Performance
 Output #                         Output Description                                         Performance Measure/s                         Program
                                                                                                                             Target

      1        Tourism strategy.                                                Tourism strategy endorsed by Council      June 2010     Marketing &
                                                                                                                                        communication

      2        A City Image campaign and a marketing strategy                   Next phase (marketing strategy) of City   March 2010    Marketing &
               that strengthens the image of Logan City and                     Image campaign delivered                                communication
               promotes Logan as a safe, culturally diverse and
               vibrant city.                                                    Marketing strategy developed and          December      Marketing &
                                                                                implementation commenced                                communication
                                                                                                                          2009

      3        Events hosted to showcase the talents and                        Schedule of key events delivered.         June 2010     Events
               attractions of Logan City. Major events include:
               •    Volunteer's Breakfast
               •    Mayor's Gala Ball
               •    BDS Logan City Sports Award
               •    Mayor's Civic Breakfast
               •    Australia Day Awards
               •    Jazz and Shiraz
               •
      4        International relations strategy                                 Strategy developed and presented to       December      Business
                                                                                Council                                   2009          attraction and
                                                                                                                                        support

      5        Bizconnect Centre                                                Generation of contacts with small/home    1500 points   Business
                                                                                based businesses offering a range of      of contact    attraction and
                                                                                business support mechanisms                             support




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                             20
Strategy 2.4          Business Relationships
                      Develop networks and partnerships between local business, industry groups and government




                   Focus Areas

                   2.4.1         Strengthen partnerships with government, industry and community groups to support local business needs

                                 Expand communication channels with the business sector to better inform on economic development issues
                   2.4.2
                                 and priorities

                                 Establish a network of Industry Advisory Groups in key target sectors to help advise on strategic economic
                   2.4.3
                                 development issues




Outputs for 2009/2010

                                                                                                                                  Performance
Output #                          Output Description                                           Performance Measure/s                             Program
                                                                                                                                     Target

     1        Industry Advisory Groups are established across                     Number of advisory groups established                  7      Business
              key sectors (manufacturing, health & wellbeing,                                                                                   attraction
              sustainable industries, professional services, small                                                                              and support
              business, creative industries, workforce dev't)

     2        New LoganBiz website including newsletter                           Website launched and newsletter format          December      Business
              capability                                                          delivered                                       2009          attraction
                                                                                                                                                and support




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                 21
Priority 3 - Growth management
Outcome:
Our city's continued growth is built on sustainable development practices and providing a range of living choices


Strategy 3.1          Land Use Planning
                      Support our city's growth through integrated, well planned and sequenced development



                   Focus Areas
                                 Develop a Rural Land Strategy with the application of a rural planning precinct approach to relevant areas of
                   3.1.1
                                 Logan
                   3.1.2         Provide a parks network, managing community demands for safe open spaces
                   3.1.3         Provide environmentally sustainable road landscape settings
                   3.1.4         Plan and manage greenspace community facilities
                                 Provide open and indoor space networks to cater for a diverse range of sporting, recreational and
                   3.1.5
                                 environmental needs
                   3.1.6         Develop additional bikeways, walkways and paths in the city
                                 Develop local plans to enable integrated planning and the management of infrastructure, services and facilities
                   3.1.7
                                 within the city’s key growth areas
                   3.1.8         Establish systems and processes to manage the timing and sequencing of developments
                   3.1.9         Lobby State and Federal Governments for increased funding to manage the high rates of population growth
                                 Promote development that supports urban community integration, particularly in relation to local employment
                   3.1.10
                                 creation and accessibility to services and facilities




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                           22
 Outputs for 2009/2010

                                                                                                                                  Performance
 Output #                         Output Description                                          Performance Measure/s                               Program
                                                                                                                                     Target

      1        New Logan Planning Scheme and local plans                         Adoption of draft of new Logan Planning          June 2010     Statutory
                                                                                 Scheme for lodgement for first State Interest                  planning
                                                                                 review.

      2        Centres Plans developed                                           Centre plans for Springwood, Logan Central,      December      Centres
                                                                                 Logan Village, Jimboomba, adopted for            2009          Planning
                                                                                 inclusion in the Logan Planning Scheme.

                                                                                 Local Plan for Beenleigh adopted for             April 2010    Centres
                                                                                 inclusion in the Logan Planning Scheme.                        Planning

      3        A "social impact assessment planning scheme                       "Social impact assessment planning scheme        June 2010     Social
               policy" including universal access codes, to                      policy" endorsed by Council for inclusion into                 Planning
               support positive social outcomes.                                 new Logan Planning Scheme




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                    23
Strategy 3.2          Housing and Lifestyle
                      Encourage a range of housing and lifestyle choices throughout our city




                   Focus Areas

                                 Work with stakeholders to develop a diverse range of housing options to meet the city’s changing community
                   3.2.1
                                 profile

                                 Work responsibly with the development industry and State Government to provide housing options in
                   3.2.2
                                 accordance with the State Government Housing Affordability Strategy




 Outputs for 2009/2010

                                                                                                                            Performance
 Output #                         Output Description                                        Performance Measure/s                               Program
                                                                                                                               Target

      1        Affordable housing strategies delivered                          Council determines it's role in the Logan   December          Major urban
                                                                                Regional Housing Company                    2009              developments

                                                                                Council adoption of affordable housing      July 2010         Major urban
                                                                                policies within new Logan Planning Scheme                     developments

      2        Implementation of initiatives endorsed by Council                Program deliverables by LCC as agreed by    July 2010         Development
               of Mayors and funded through Commonwealth                        Housing Affordability Fund project team                       assessment
               Government funded Housing Affordability Fund                     (specific initiatives to be detailed in                       branch
                                                                                September quarter report)




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                  24
Strategy 3.3          Environmental Sustainability
                      Enhance the city's natural values and improve on its environmental sustainability practices



                   Focus Areas
                   3.3.1         Integrate environmental planning and assessment within the new planning scheme
                   3.3.2         Support ecologically sustainable development through environmental assessment practices
                   3.3.3         Promote best practice models to enhance the city’s environmental health
                   3.3.4         Acquire and manage land for conservation purposes
                                 Respond to global warming by reducing non renewable energy dependence, minimising fugitive emissions and
                   3.3.5
                                 increasing carbon sinks through initiatives such as tree planting
                   3.3.6         Improve environmental water quality of the Logan and Albert Rivers and their tributaries
                   3.3.7         Develop an integrated water strategy to manage water resources
                                 Enhance the quality of habitat for native fauna and fl ora, particularly for endangered, rare and vulnerable
                   3.3.8
                                 species
                   3.3.9         Reduce the impact of pest plants and animals in environmental areas
                   3.3.10        Increase the city’s profile and reputation for environmentally sustainable development and growth
                                 Assist the community and private land owners in environmental stewardship through Land for Wildlife,
                   3.3.11
                                 Voluntary Conservation Agreements and Covenants
                   3.3.12        Support local community environmental initiatives through the provision of EnviroGrants
                   3.3.13        Increase the community’s awareness of environmental practices through media opportunities
                   3.3.14        Provide support in the development of sustainable business and residential practices




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                        25
 Outputs for 2009/2010

                                                                                                                                Performance
 Output #                         Output Description                                         Performance Measure/s                              Program
                                                                                                                                   Target

      1        Updated natural area maps, policies and codes in                  Maps and policies endorsed by Council for      February      Environmental
               the consolidated Logan IPA Planning Scheme                        State submission                               2010          planning

      2        Retrofit solar energy system to the LCC                           Solar system installed and operational         June 2010     Sustainability
               Administration Building

      3        A greenhouse gas reduction target for Council                     Target adopted by Council                      December      Sustainability
                                                                                                                                2009

      4        The Logan City Climate Change Mitigation and                      Mitigation and Adaptation Plan completed       July 2010     Sustainability
               Adaptation Plan

      5        Investigation of carbon offset options (local and                 Carbon offset requirements included in         July 2010     Sustainability
               regional)                                                         planning scheme and other legislation

      6        Planning codes, management plans and                              Sustainability code developed as part of the   March 2010    Sustainability
               infrastructure standards to respond to global                     new consolidated Planning Scheme
               warming

      7        Sub-catchment hot-spot mapping to prioritise                      Priority map developed                         December      Environmental
               rehabilitation investment                                                                                        2009          planning

      8        Updated waterway and wetland mapping and                          Map and codes endorsed by Council for          February      Environmental
               associated IPA codes                                              State submission                               2010          planning

      9        Water Sensitive Urban Design (WSUD)                               WSUD included in the IPA Planning              February      Environmental
                                                                                 Scheme, processes and SoPs documents           2010          planning




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                  26
 Outputs for 2009/2010

                                                                                                                             Performance
 Output #                         Output Description                                         Performance Measure/s                           Program
                                                                                                                                Target

     10        Rehabilitation of Tygum Lagoon to improve                         Implement the Tygum Lagoon rehabilitation   June 2010     Environmental
               recreational and environmental values                             strategy as adopted by Council                            planning

     11        An integrated water strategy                                      Strategy developed and adopted              December      Environmental
                                                                                                                             2009          planning

     12        An incentive scheme to Logan residents to retrofit                Establish incentive scheme and determine    June 2010     Sustainability
               energy efficiency appliances (eg. solar hot water)                uptake rate

     13        Support for local business to adopt cleaner                       Develop an incentive program for business   June 2010     Sustainability
               production                                                        sector

     14        The Logan City Pest Management Plan                               Pest Management Plan approved by Council    December      Health
                                                                                                                             2009          operations




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                27
Strategy 3.4          Waste Management
                      Provide sustainable solutions for the collection, disposal and recycling of waste




                   Focus Areas

                                 Investigate long term waste management disposal and recycling options, including the introduction of
                   3.4.1
                                 alternative waste technologies

                   3.4.2         Provide consistency in waste services offered to the city’s residents

                                 Investigate alternative fees and charges regime to deliver efficient and equitable waste services to the
                   3.4.3
                                 ratepayers




 Outputs for 2009/2010

                                                                                                                                     Performance
 Output #                          Output Description                                            Performance Measure/s                              Program
                                                                                                                                        Target

      1        Preparation of a mid to long term Waste Strategy                    Waste Strategy endorsed by Council                30 June 2010   Waste
               that considers sustainable solutions for the                                                                                         Operations
               collection, disposal and recycling of waste

      2        A new waste collection and recycling contract to                    Contract awarded to commence on 01/07/11          20 June 2010   Waste
               commence on 01/07/11                                                                                                                 Operations




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                   28
Strategy 3.5          Development
                      Provide best practice development solutions to support continued growth




                   Focus Areas

                   3.5.1         Have systems and processes in place to assess development applications

                   3.5.2         Carry out audits of determined approvals of development applications

                   3.5.3         Implement business improvement initiatives that result in best practice development assessment

                   3.5.4         Implement the Development Assessment Forum leading practice model




 Outputs for 2009/2010

                                                                                                                                  Performance
 Output #                         Output Description                                          Performance Measure/s                              Program
                                                                                                                                     Target

      1        Implement development assessment business                          Action Plan initiatives delivered to schedule   June 2010     Development
               improvement action plan                                                                                                          assessment
                                                                                                                                                branch

                                                                                  % of IDAS turnaround times achieved for new     80%           Development
                                                                                  applications lodged from 1 July 2009.                         Assessment
                                                                                                                                                branch

      2        Implementation plan for revised State planning                     Implementation plan reported to Council.        Feb 2010.     Development
               legislation.                                                                                                                     assessment
                                                                                                                                                branch



Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                 29
 Outputs for 2009/2010

                                                                                                                          Performance
 Output #                         Output Description                                          Performance Measure/s                        Program
                                                                                                                             Target

      3        Effective development industry communication                       Regular development assessment forums   3 forums        Development
               strategies implemented.                                            conducted                                               assessment
                                                                                                                                          branch
                                                                                  Development Assessment newsletters      4 newsletters
                                                                                  produced

                                                                                  Plumbing newsletters produced           2 newsletters




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                          30
Priority 4 - Council systems and services
Outcome:
Corporate governance, supported by our elected members and corporate services, are delivered through open and transparent practices by our
skilled, motivated and customer focused workforce


Strategy 4.1          Corporate Governance
                      Manage and govern our city to ensure transparency and responsiveness to the needs and views of our communities in
                      decision making practices



                   Focus Areas
                   4.1.1         Advocate for and/or implement legislative reviews
                   4.1.2         Apply the Code of Competitive Conduct to council to meet organisational requirements
                   4.1.3         Provide governance services support to implement reforms
                   4.1.4         Develop policies and directives that are responsive to council and community needs
                                 Develop and implement a corporate performance management, performance improvement and reporting
                   4.1.5
                                 framework
                   4.1.6         Implement a corporate strategic planning framework
                   4.1.7         Develop business plan consistency throughout the organisation
                   4.1.8         Develop a model for the allocation of resources in line with council’s priorities
                   4.1.9         Work with other local councils in the region to achieve better intergovernmental relations
                   4.1.10        Provide leadership in setting a corporate culture that reflects accountability in decision making
                   4.1.11        Support the city’s interests through representation at regional, state and national levels
                   4.1.12        Develop ways which reassure the community that council is open and transparent in its practices




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                  31
 Outputs for 2009/2010

                                                                                                                                Performance
 Output #                         Output Description                                         Performance Measure/s                               Program
                                                                                                                                   Target

      1        A Strategic Planning and Corporate Performance                    Framework adopted by Council                   July 2009      Corporate &
               Management Framework for Council                                                                                                business
                                                                                                                                               planning;
                                                                                                                                               organisational
                                                                                                                                               performance

      2        A comprehensive set of improved performance                       Methodology for developing KPI's approved      March 2010     Organisational
               measures (KPI's) at program level that support the                by Strategy Leadership and Performance                        Performance
               management and improvement of Council's                           Team, and improved program level KPI's
               operations and are consistent with our strategic                  signed off as part of branch business plans
               direction.                                                        by Deputy CEO's.

      3        A Community Report card that conveys Council's                    Concept endorsed and report card produced.     December       Corporate &
               results for the financial year.                                                                                  2009           business
                                                                                                                                               planning;
                                                                                                                                               Organisational
                                                                                                                                               performance

      4        A survey of the community's views on Council's                    Report on survey results considered by         October 2009   Corporate &
               performance against its plans.                                    Council and incorporated into annual report.                  business
                                                                                                                                               planning;
                                                                                                                                               Organisational
                                                                                                                                               performance

      5        Implementation of requirements of new Local                       Implementation completed to schedule           June 2010      Secretariat &
               Government Act and regulations                                                                                                  legislation




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                   32
 Outputs for 2009/2010

                                                                                                                           Performance
 Output #                         Output Description                                         Performance Measure/s                         Program
                                                                                                                              Target

      6        Review of Council activities against Code of                      Review report considered by Council and   June 2010     Administrative
               Competitive Conduct to identify possible business                 determination made on actions.                          review and
               activities                                                                                                                ethics

      7        2011-2013 Strategic Recordkeeping                                 Strategic Recordkeeping Implementation    June 2010     Records
               Implementation Plan developed in line with Public                 Plan developed and adopted                              management
               Records Act.




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                             33
Strategy 4.2          Financial Management
                      Deliver financial services that responsibly support service delivery requirements




                   Focus Areas

                                 Develop and implement programs for strategic financial planning, including debt management and alignment of
                   4.2.1
                                 rating strategies

                   4.2.2         Investigate licence fee costs




 Outputs for 2009/2010

                                                                                                                             Performance
 Output #                         Output Description                                         Performance Measure/s                               Program
                                                                                                                                Target

      1        Continued development of a rate harmonisation                     Rating strategy adopted by Council          June 2010         Revenue
               strategy for the City                                                                                                           accounting

      2        A study of the 'Nil Licence Fee' concept                          Report submitted to Council for consideration December        Environmental
                                                                                                                               2009            assessment




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                    34
Strategy 4.3          Workforce Development
                      Plan for and deliver on our organisation’s culture and workforce requirements in response to our communities needs and
                      expectations




                   Focus Areas

                   4.3.1         Implement flexible and innovative human resource strategies




 Outputs for 2009/2010

                                                                                                                                   Performance
 Output #                          Output Description                                            Performance Measure/s                           Program
                                                                                                                                      Target

      1        A new Council workforce planning framework.                          Framework model endorsed by Strategy           December      Workforce
                                                                                    Leadership and Performance Team                2009          planning

      2        Safety initiatives to reduce workplace injuries.                     Reduction in lost time injury frequency rate   10%           Workplace
                                                                                                                                                 health &
                                                                                                                                                 safety

      3        Cultural awareness training programs for Council                     Number of cultural awareness training          40 programs   Social
               staff                                                                programs delivered                                           planning

                                                                                    % of participants of training programs who     80%           Social
                                                                                    report enhanced capacity to engage with                      planning
                                                                                    community




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                35
Strategy 4.4          Customer Services
                      Provide consistent high levels of customer service to our communities and other customers




                   Focus Areas

                   4.4.1         Enhance front-end customer service to meet increasing needs and expectations

                                 Create and implement cultural development action plans and awareness strategies to support service delivery
                   4.4.2
                                 to culturally and linguistically diverse customers and community members

                   4.4.3         Investigate ways of reducing red tape/bureaucracy in the organisation

                   4.4.4         Use technology and enhanced staff skills to improve customer service within the library network




 Outputs for 2009/2010

                                                                                                                                   Performance
 Output #                          Output Description                                           Performance Measure/s                              Program
                                                                                                                                      Target
                                                                                   Introduce provision of additional 4 services                   Customer
      1        Expanded range of services provided through                                                                         4 additional
                                                                                   thru Customer Service centre:                                  services
               customer services                                                                                                   services by
                                                                                   Governance                                                     operations
                                                                                                                                   March 2010
                                                                                   People & Culture
                                                                                   Graffiti management
                                                                                   Infrastructure management counter
                                                                                   (subject to funding/resources)
      2        Library notices sent via SMS                                        Service introduced                              April 2010     Libraries
                                                                                                                                                  technical
                                                                                                                                                  services



Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                      36
 Outputs for 2009/2010

                                                                                                                            Performance
 Output #                          Output Description                                           Performance Measure/s                      Program
                                                                                                                               Target

      3        Improved forms and proformas across Council                         Customer focussed forms and proformas    April 2010    Customer
                                                                                   completed for key services                             service
                                                                                                                                          performance
                                                                                                                                          and
                                                                                                                                          improvement

      4        Customer service training for key staff                             "Customer Experience" training program   10 sessions   Customer
                                                                                   delivered                                delivered     service
                                                                                                                                          performance
                                                                                                                                          and
                                                                                                                                          improvement




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                          37
Strategy 4.5          Corporate Services
                      Provide efficient and effective support services, systems and facilities in response to organisational requirements




                   Focus Areas

                   4.5.1         Maintain quality information and communication technology systems and services

                   4.5.2         Improve the usability of systems to meet customer requirements

                                 Align business needs and technology via the implementation of the Information Communication and
                   4.5.3
                                 Technology Strategy

                                 Adopt a strategic planning approach to council’s administration buildings so as to ensure accommodation and
                   4.5.4
                                 operations achieve financial and environmental efficiencies

                   4.5.5         Implement a strategic approach to land acquisitions and disposals

                   4.5.6         Use risk management to align and refine current business practices

                   4.5.7         Develop purchasing and supply practices that will maximise value for money

                   4.5.8         Develop the necessary skills in plant fleet management to meet changing needs

                   4.5.9         Implement a consolidation and rationalisation of assets

                   4.5.10        Promote the best use and value of plant fleet equipment




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                       38
 Outputs for 2009/2010

                                                                                                                             Performance
 Output #                         Output Description                                         Performance Measure/s                           Program
                                                                                                                                Target

      1        Council's GIS platform upgrade                                    Upgrade completed to Phase 2 - rollout to   June 2010     Information
                                                                                 desktops.                                                 services
                                                                                                                                           business
                                                                                                                                           solutions

      2        An updated Strategic Land Acquisitions Plan                       Plan finalised and adopted                  June 2010     Property

      3        A stronger Council Risk Management approach                       Revised Risk Management Framework           May 2010      Risk
                                                                                 endorsed by Council                                       management
                                                                                                                                           and insurance
                                                                                 Business Continuity Plan updated and        May 2010
                                                                                 validated

                                                                                 Refreshed Corporate Risk Register           June 2010

      4        A review and audit of the acquisition, use and                    Review completed                            June 2010     Fleet
               disposal of plant and equipment.

      5        A review of servicing, maintenance and repair                     Review completed                            June 2010     Workshop
               procedures focussed on producing best value.




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                 39
Priority 5 - Healthy and safe environments
Outcome:
Our communities enjoy a culturally diverse, healthy and safe living environment


Strategy 5.1          Community Health and Wellbeing
                      Encourage and promote community wellbeing, including healthy and active lifestyle practices



                 Focus Areas
                 5.1.1         Implement a ‘healthy cities’ approach through the development of a Logan Healthy City Plan
                               Increase community awareness of environmental health assessments and licensing objectives as well as
                 5.1.2
                               preventative health through community education and promotional campaigns
                               Provide active and healthy lifestyle opportunities through quality sport and recreation facilities, indoor
                 5.1.3
                               sports centres, aquatic centres and other community facilities
                               Increase accessibility for a wide variety of physical activities and programs, particularly for identified
                 5.1.4
                               minority groups
                               Manage programs of immunisation, pest management, companion animal management and responsible pet
                 5.1.5
                               ownership
                 5.1.6         Enhance interagency partnerships in responding to regulatory needs
                 5.1.7         Carry out compliance and regulatory services in line with State legislation and local laws
                 5.1.8         Develop recreation trails and provide a range of outdoor recreation activities across our city
                 5.1.9         Develop a new sport and recreation strategy
                               Strengthen partnerships between government, private industry and educational establishments to develop local and regional
                 5.1.10
                               sport and recreational and physical activities
                               Support community and sporting organisations in the planning, management and development of sport and recreation activities
                 5.1.11
                               on council owned and/or controlled land



Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                     40
 Outputs for 2009/2010

                                                                                                                                Performance
 Output #                         Output Description                                         Performance Measure/s                              Program
                                                                                                                                   Target

      1        A Logan 'healthy cities' approach                                 Develop a Logan Healthy City Plan              December      Environmental
                                                                                                                                2009          assessment

      2        Master Plans commenced for major sporting                         Funding secured                                March 2010    Community
               areas within the new areas of Logan                                                                                            facilities -
                                                                                 Commencement of master plans for
                                                                                                                                March 2010    planning &
                                                                                 Jimboomba (by Dec 09); Chambers Flat
                                                                                                                                              management
                                                                                 (Dec 09, Glen Logan Park (Mar 2010)
      3        Logan Metro Indoor Sports Centre                                  Centre opened as scheduled                     August 2009   Indoor sports
                                                                                                                                              centres

      4        A program of actions in response to the State                     Community veterinary clinic commenced          Dec 2009      Animal
               Government's new Animal Management (cats and                      operation                                                    management
               Dogs) Act 2008.
                                                                                 Cat registration program operational           July 2009     Animal
                                                                                                                                              management

                                                                                 Community awareness program of new             June 2010     Animal
                                                                                 animal management requirements delivered                     management

                                                                                 New cattery and cat sales centre operational   Dec 2009      Animal
                                                                                                                                              management

      5        A plan for the management of animals in disasters                 Plan endorsed by diaster management            December      Animal
                                                                                 committee for inclusion in city diaster        2009          management
                                                                                 management plan




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                  41
 Outputs for 2009/2010

                                                                                                                                 Performance
 Output #                         Output Description                                         Performance Measure/s                               Program
                                                                                                                                    Target

      6        Upgraded animal management facilities and                         New kennels and sale buildings operational      June 2010     Animal
               resources.                                                                                                                      management

                                                                                 Improved livestock holding facilities at        December      Animal
                                                                                 Queens Rd                                       2009          management

      7        A new Animal Management Subordinate Local                         Animal Management LL endorsed by Council        June 2010     Animal
               Law                                                                                                                             management

      8        Discounted animal micro-chipping and de-sexing                    Tender for veterinary services awarded          June 2010     Animal
               program                                                                                                                         management

      9        Transition to one Local Law each for:                             Local Law transition process stages 2, 3, 4 &   June 2010     Local law
                                                                                 5 completed                                                   services
               •    Parking
               •    Regulation of nuisances and business on
                    public places
               •    Licensing of prescribed activities




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                   42
Strategy 5.2          Community Safety
                      Deliver and support a range of initiatives to enhance community safety




                   Focus Areas

                                 Expand council’s Crime Prevention Strategy based on emerging community safety trends and patterns
                   5.2.1         encompassing the Logan Safety Camera Program and Crime Prevention Through Environmental Design
                                 (CPTED) principles

                   5.2.2         Continue managing the removal of graffiti within the city

                   5.2.3         Develop, lead and support mechanisms for responding to emergencies

                   5.2.4         Review, implement and promote community sharps management strategies

                                 Improve the overall safety of Logan City road users through:
                                 - evidence based interventions delivered through the Logan City Safety Action Plan
                   5.2.5         - Improved partnerships with road safety agencies and stakeholders
                                 - Use of the five E’s (education, engineering, enforcement encouragement and evaluation)
                                 - Marketing road safety initiatives to better educate the community




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                             43
Outputs for 2009/2010

                                                                                                                                 Performance
Output #                         Output Description                                           Performance Measure/s                               Program
                                                                                                                                    Target

     1        A new Community Sharps Management Plan                             Updated plan adopted by Council and actions     June 2010      Environmental
                                                                                 implemented                                                    planning

     2        A graffiti hot-spot program that drives proactive                  Graffiti hot-spot program is endorsed by Safe   June 2010      Health
              responses.                                                         City Committee                                                 operations

     3        Council's Crime Prevention Strategy is updated to                  Crime Prevention Strategy endorsed by           June 2010      Crime
              incorporate new strategies, respond to recent crime                Council.                                                       prevention
              trends, and reflect Logan's new boundaries
              supported with a new Memorandum of
              Understanding between Logan City Council and
              the Queensland Police Service.

     4        Safety Camera Business Plan and strategy                           Council endorsement of Business Plan and        January 2010   Crime
                                                                                 Strategy, tender developed and issued                          prevention




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                     44
Strategy 5.3          Heritage and Culture
                      Promote the heritage and diverse culture of our city and our communities




                   Focus Areas

                   5.3.1         Investigate options for the development of emerging cultural industries

                   5.3.2         Develop cultural tourism, including the linking of active & passive recreation/leisure, culture & nature

                   5.3.3         Develop a Cultural Services Strategy including cultural mapping of a citywide and regional network

                                 Develop the Logan Entertainment Centre and community venues to meet the needs of the growing community
                   5.3.4
                                 in the delivery of community events, celebrations and entertainment

                   5.3.5         Investigate opportunities to access funding/programs to improve access to cultural services in the city

                   5.3.6         Maximise opportunities to promote Logan’s cultural diversity to a broader audience

                                 Support the capacity and development of Logan’s indigenous and multicultural community through identifying
                   5.3.7
                                 funding programs, services, facilities and events




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                      45
 Outputs for 2009/2010

 Output #                                                                                                             Performance
                                  Output Description                                         Performance Measure/s                     Program
                                                                                                                         Target

      1        A Logan City Cultural Map and Cultural Plan                       Cultural Map and Plan approved and   December      Library Cultural
               developed in a consultative process.                              published.                           2009          Services

      2        Visitor's Guide for Logan City to highlight cultural              Guide produced                       March 2010    Marketing &
               and heritage attractions                                                                                             communications

      3        Logan "30/1 Anniversary " year event                              Event delivered                      August 2009   Events




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                          46
Priority 6 - Strong and supportive communities
Outcome:
Strong and supportive communities are built through active engagement and partnerships


Strategy 6.1          Community Development
                      Build a strong sense of community, capacity and pride through collaborative partnerships and programs



                   Focus Areas

                   6.1.1         Develop a community advocacy strategy to promote a more fair and cohesive society

                                 Co-ordinate funding programs between agencies and the community to deliver community services that identify
                   6.1.2
                                 and address unmet needs and target disadvantaged individuals, families and communities

                   6.1.3         Work with the community to develop socially, economically and environmentally responsible policy

                   6.1.4         Build the skills base of the community through development work with volunteers

                   6.1.5         Strengthen the community’s capacity to respond to emerging needs

                   6.1.6         Implement plans to support Logan’s aging population

                   6.1.7         Provide events, activities and services to support and engage Logan’s youth

                                 Implement a comprehensive Libraries Strategy which embraces technology as well as supports leisure and
                   6.1.8
                                 learning pursuits

                   6.1.9         Provide opportunities for technological literacy through training programs and support




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                       47
                   Focus Areas

                   6.1.10        Continue to provide access to broadband and wireless solutions within the library network

                                 Promote reading and development of literacy and lifelong learning through innovative programs services and
                   6.1.11
                                 collections

                   6.1.12        Plan the use of outdoor spaces to provide a range of sporting and recreational opportunities

                                 Work in partnership with the State Government to ensure the Community Renewal Program (or equivalent)
                   6.1.13
                                 continues to provide essential services and activities to Logan’s most disadvantaged communities

                                 Foster effective on-going partnerships with the State and Federal Governments concerning the delivery of
                   6.1.14        programs and services that respond to the areas of affordable housing, multicultural and refugee services,
                                 social housing, Indigenous engagement and capacity building and reducing high levels of unemployment

                                 Work with all levels of government to ensure funding programs and long term planning or policy development
                   6.1.15        for social infrastructure and human services is delivered in a timely, sequenced and
                                 coordinated way

                                 Create strong partnerships with relevant agencies to ensure adequate levels of funding and programming occur
                   6.1.16
                                 in our community, including community centres as hubs of activity




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                        48
 Outputs for 2009/2010

                                                                                                                                Performance
 Output #                          Output Description                                           Performance Measure/s                           Program
                                                                                                                                   Target

      1        A Community Capacity Building Strategy                              Strategy endorsed by Council                 December       Community
                                                                                                                                2009           capacity
                                                                                                                                               building

      2        A Logan City Indigenous Employment Strategy                         Strategy endorsed by Council                 August 2009    Community
                                                                                                                                               capacity
                                                                                                                                               building

      3        Library's youth outreach program accessibility                      Mobile Activity Centre Cruiser launched by   December       Library
               improved.                                                           target date                                  2009           Technical
                                                                                                                                               Services

      4        New Senior's Computer Training program                              Number of participants in programs           100            Library
                                                                                                                                participants   Client
                                                                                                                                               Services

      5        New storytime program for hearing impaired                          Number if sessions delivered                 4 sessions     Library &
               children and families                                                                                            (quarterly)    Cultural
                                                                                                                                               Services
                                                                                                                                               Branch




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                   49
Strategy 6.2          Community Engagement
                      Develop and implement initiatives that will encourage the community to become more actively involved in issues that may
                      affect them



                   Focus Areas
                                 Encourage the community to participate in democracy through more inclusive engagement, increasing public
                   6.2.1         access to information and increasing community involvement in policy development, planning and decision
                                 making
                                 Develop strategies to promote appropriate means of communication and engagement with Logan’s diverse
                   6.2.2
                                 community
                                 Enhance council’s marketing and events programs through initiatives such as the City Image campaign, media
                   6.2.3
                                 relations, website management and events and festival development
                   6.2.4         Increase community awareness of council’s programs and services
                   6.2.5         Engage with the community through targeted programs


 Outputs for 2009/2010

                                                                                                                              Performance
 Output #                        Output Description                                        Performance Measure/s                                 Program
                                                                                                                                 Target

      1        An Upgraded Council website.                                     New website complete and operating            June 2010       Marketing &
                                                                                                                                              communication

      2        Development of Council's capacity and skills in                  The number of Council staff trained in IAP2   >30             Community
               engaging with the community                                      Community Engagement this year.                               engagement

                                                                                A suite of software and resources             5 tools
                                                                                developed and implemented to assist           developed
                                                                                Council with effective community
                                                                                engagement.

Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                                   50
 Outputs for 2009/2010

                                                                                                                   Performance
 Output #                        Output Description                                        Performance Measure/s                    Program
                                                                                                                      Target

      3        Production and distribution of the City Magazine                 4 editions produced                June 2010     Marketing &
                                                                                                                                 communications

      4        Production and distribution of a service guide for               Production of the service guide    June 2010     Marketing &
               residents                                                                                                         communications




Logan City Council - Operational Plan, Part A: Priorities, Strategies, Initiatives and Outputs 2009-2010                                      51
Part B: Annual Performance Plans for Commercialised
Business Units

2.7: Logan Waste Services




                    PERFORMANCE PLAN


                                             FOR


                 LOGAN WASTE SERVICES



                                      2009/2010

Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010   52
                              TABLE OF CONTENTS

A. INTRODUCTION                                                                          54
    1.   Preamble                                                                        54


B. NATURE AND SCOPE OF BUSINESS UNDERTAKINGS FOR 2009/2010 54
    3.   Support Services                                                                55


C. STATEMENT OF BUSINESS INTENT AND ENABLING STRATEGIES                                  55

D. PERFORMANCE INDICATORS AND SERVICE STANDARDS                                          57

E. SERVICE STANDARD POLICIES                                                             58
    7.   Reporting                                                                       59


F. OTHER MATTERS                                                                         60

G. DELEGATIONS                                                                           62

H. SERVICE LEVEL AGREEMENT BETWEEN THE BUSINESS UNIT AND
   COUNCIL FOR THE PROVISION OF CORPORATE SERVICES                                       63




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010        53
 INTRODUCTION

       Preamble
            1.1   The State Government identified the solid waste management activities of
                  Logan City Council as a significant business activity requiring a Public
                  Benefit Assessment to determine if it was in the interest of the community
                  to apply NCP reforms.
            1.2   The Public Benefit Assessment, undertaken by Arthur Andersen in 1997,
                  indicated that it would be in the interests of the community for the solid
                  waste service activity to be commercialised.
            1.3   Council, at its meeting on 30 September 1997, resolved that the solid waste
                  business be commercialised. The new commercialised business unit was
                  named Logan Waste Services.
            1.4   This Plan formalises the arrangements between the Council of the City of
                  Logan and Logan Waste Services in relation to the solid waste
                  management activities.
            1.5   The Plan reflects the key decisions outlined in the Council’s Budget,
                  Corporate and Operational Plans. In addition, it provides guidance to
                  Logan Waste Services in the development of its own operational plan.
            1.6   Whilst the Performance Plan will be renegotiated annually, it is envisaged
                  that the basic strategies will be set to cover a greater than twelve month
                  timeframe with relatively minor modifications each year. This will allow
                  some certainty in forward planning and enable Logan Waste Services to
                  develop and implement medium term strategies.


 NATURE AND SCOPE OF BUSINESS UNDERTAKINGS FOR
    2009/2010
      2.    Logan Waste Services commenced operation on 1 July 1998 as a separate
            commercial business unit within City Services Stream and is wholly owned by
            Logan City Council.
            2.1   The unit consists of a Manager, Deputy Manager, Technical Staff, Waste
                  Educator, Supervisors, Plant Operators and other staff making a total
                  permanent establishment of thirty-five (56) who provide services to
                  approximately 250,000 persons within Logan City.




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010    54
            2.2   Core Business – The main activities for Logan Waste Services in
                  2009/2010 are set out below:


                  General Provision Activities            Contract Administrator Activities
             Collection of Household Waste              Commercial Contracts
             Transfer   Stations:       Carbrook, - Bulk Disposal at landfill
             Greenbank, Logan Village, Beenleigh
             Browns Plains Landfill               - Domestic Waste Collection Contract
             Logan Recycling Market                     - Gas Extraction
             Municipal Bulk Solid Waste Collection      Management of Waste Vegetation
             Maintenance of closed Landfills            Household Hazardous Waste Services
                                                        Environmental Monitoring of current
                                                        and former Waste Disposal Facilities


      3.    Support Services
            3.1   In addition to the core functions there are a number of support services that
                  enable the primary activities to be undertaken. These include:
                  •     Management of Domestic Waste Collection Contract;
                  •     Establishment of Pricing Policies consistent with Council directions as
                        outlined in the Plan for one off commercial contracts;
                  •     Monitoring of financial performance;
                  •     Monitoring changes in environment, health, and any other policies
                        that will impact the operations of the Business Unit;
                  •     Attendance at Regional and Sub-Regional Forums on Council’s
                        behalf, and reporting issues of relevance from those forums to
                        Council; and
                  •     Collaborative input into developing standards with regards to waste
                        management.
            3.2   In addition to the activities outlined in 2.2 and 3.1, Logan Waste Services
                  can undertake additional commercial activities that meet the criteria for new
                  business activities developed by the Logan City Council Infrastructure
                  Committee and approved by Council.


 STATEMENT OF BUSINESS INTENT AND ENABLING STRATEGIES
      4.    The objectives of Logan Waste Services are to provide quality, timely and cost
            effective waste services to households and commercial clients whilst ensuring:
            4.1   The defined levels of service as outlined above are achieved while
                  minimising the cost to Council of providing the service.
            4.2   The efficiency of landfill operations and waste transfer operations are
                  optimised using continual improvement mechanisms.




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010      55
            4.3   The public health of the community is safeguarded through timely and
                  efficient waste storage, collection and disposal methods.
            4.4   The provision of the services is managed through processes which
                  minimise the environmental impact of waste practices.
            4.5   To enable these objectives to be achieved, Logan Waste Services must
                  ensure:
                  That operational procedures are appropriate to:
                  4.5.1    meet customer service requirements;
                  4.5.2    minimise costs of operating and maintaining assets;
                  4.5.3    safeguard health of the community; and
                  4.5.4    minimise impact on the environment.
            4.6   The asset, Browns Plains Landfill, is operated to maintain a balance
                  between preservation of landfill tipping space and the maximisation of
                  return of assets. The conflict between preserving landfill space verses
                  deriving income from the encouragement of additional wastes and
                  complying with Federal/State waste minimisation requirements is
                  recognised.
                  A report on this matter was considered by Council 31 May 2005 and it
                  resolved to maintain a 30% cap on commercial waste being received.
                  Logan Waste Services are to report monthly to the Environment, Parks
                  and Waste Management Committee on compliance with this requirement.
            4.7   That effective measures are in place to meet the requirements of the
                  Environment Protection Act, Public Health Act, Water Act, Health
                  Regulations, Environmental Protection (Interim Waste) Regulation,
                  Environmental Protection (Waste Management) Policy, Environmental
                  Protection (Waste Management) Regulation and Environment Protection
                  Regulation.
            4.8   That reports on the capacity and state of the assets is maintained, so that
                  infrastructure replacement or augmentation can be considered in the
                  Council’s capital works planning processes.




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010    56
 PERFORMANCE INDICATORS AND SERVICE STANDARDS
      5.    The below table details the Key Performance Indicators for Logan Waste
            Services in 2009/2010:-

           KEY PERFORMANCE INDICATORS FOR LOGAN WASTE SERVICES
                                               2009/2010
                                Measure                                              Target

       Financial        Rate on Assets                                  > budget estimate of 7.5%



                        EBIT                                            > budget estimate of
                                                                          $2,382,410


                                                                        > budget estimate of 51%
                        Gross margins


                        Cost/tonne/landfill                             < $28.24

       Customers        Missed services per year                        < 0.05%

                        Telephone complaints re garbage collection      < 24 hours
                        service – referred to Contractor
                        Non-routine written complaints – finalised      < 10 days

                        Routine written enquiries – finalised (former   < 5 working days
                        Logan area only)                                Meet 4 times/year
                        Browns Plains Landfill Consultative
                        Committee

       Internal         Audit to ensure that management system          100% at annual audit
       business         covers licence conditions
       process                                                          Maintain certification
                        ISO 9001 and ISO 14001
                                                                        No    more     than    one
                        Environmental performance - emissions           exceedance per quarter


                                                                        < 10 people per annum

                        Staff turnover                                  < 55
                        Lost Time Injury frequency rate
                        (injuries/million hours worked)                 Development of the new
                                                                        Strategic Plan
                        Development of a new Strategic Waste
                        Management Plan to reflect the
                        requirements of the "New Logan"




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010              57
       Infrastructure   Consulting services in SEQ                  Available
       and
       Marketing




 Service Standard Policies
      6.    Detailed below are the service standard policies.
            6.1   Customer Service
                  Abide by Council's adopted customer service standards as a minimum.
            6.2   Health and Environment Safeguards
                  Logan Waste Services will ensure that its operations meet                 all
                  Commonwealth, State and Council legal and policy requirements.
            6.3   Landfill Operations
                  Fees and hours of operation displayed and hours of opening met.
            6.4   Asset Management
                  Report on capacity and economic life of asset prepared.
                  Inputs provided to Council's Infrastructure Plans and Asset Management
                  Plans.
                  All acquisition and disposal of assets made in accordance with Council
                  policies.
            6.5   Operational Arrangement
                  Contracts for the provision of services to Logan Waste Services managed
                  effectively - identify any breaches of contract, remedial action taken and if
                  penalties were imposed.
                  Processes in place to meet requests for information from Councillors,
                  Council and Council's administration.
            6.6   Financial Management
                  Extent to which pricing decisions have been driven by market rather than
                  cost consideration.
            6.7   Council's Corporate and Operational Plans
                  Compliance with operational plan requirements.
                  Ongoing pursuit of corporate plan requirements.




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010      58
      7.    Reporting
            7.1   A comprehensive Annual Report must be prepared by 31 August
                  2009/2010 detailing achievements against all Performance Plan
                  requirements.
            7.2   Monthly reporting, incorporating detailed financial reporting, of all
                  Performance Plan requirements must be submitted to Council within thirty
                  (30) days. This report is to be in the form of a balanced scorecard and
                  associated Profit and Loss statements.
            7.3   The Chief Executive Officer and Councillors to be advised of any
                  exceptions in Performance Plan requirements where these have any
                  potential political or major service implications. Reporting of such events
                  shall be in accordance with the requirements for the reporting of major
                  incidents as set out in the Quality Management System for Logan Waste
                  Services.
            7.4   Agreed measuring and reporting procedures must be identified for all
                  service standards and performance indicators in the Performance Plan, and
                  the measuring and reporting procedures must be implemented.
            7.5   Participation in Council’s corporate reporting processes (ie corporate and
                  operational plans), through the Stream’s Directorate, particularly focusing
                  on key strategies that have been identified for the Stream of City Services.
            7.6   Provide specialist advice to Council on major changes to statutory,
                  business environment and best practice affecting Logan Waste Services.
            7.7   A report is to be prepared and presented to the Chief Executive Officer by
                  31 January 2009/2010 providing an evaluation of the services being
                  provided by Internal Service providers to the Business Unit (including
                  reciprocal arrangements where appropriate).
            7.8   A report be prepared and presented to the Logan City Council
                  Environment, Parks and Waste Management Committee on a quarterly
                  basis providing details on the nature and number of complaints received in
                  key service areas.




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010     59
 OTHER MATTERS
      8.    To manage financial stability, Logan Waste Services is to adopt a range of
            strategies and policies as follows:
            8.1   Prices developed for the supply of bulk services must take account of the
                  full cost of providing the service and the commercial rates prevailing at the
                  time in the market. If these objectives are conflicting, prices in the short
                  term (up to one year) have to be greater than the marginal costs of
                  providing the service.
            8.2   Service Level Agreements for the provision of Community Service
                  Obligations have to be based on the full costs of providing the service. This
                  is subject to the post-local government reform process of determining what
                  the "full costs" of these services will be.
            8.3   New commercial ventures, including joint ventures with the private sector of
                  other public sector bodies, must pass the criteria developed by
                  Environment, Parks and Waste Management Committee and approved by
                  Council to ensure there is value in pursuing the activity. All activities in this
                  category must meet all full cost pricing considerations.
                  8.3.1    Prices charged for domestic collection services will be as set by
                           Council.
                  8.3.2    Price charges for householder disposal at the landfills and the
                           waste transfer station will be at prices determined by Council that
                           are based on the full cost of providing the service plus a rate of
                           return on the assets.
                  8.3.3    Logan Waste Services will submit to Council, in accordance with
                           the budget timetable, the proposed annual and forward budgets for
                           Logan Waste Services which includes fees and charges.
                  8.3.4    Contracts for the provision of collection services will be
                           systematically monitored to ensure payment is made in
                           accordance with the agreed schedules and any penalties for poor
                           performance taken into account.
                  8.3.5    Fees for negotiated activities can be set by the Business Unit, but
                           must be geared to ensure the specified rate of return on Council’s
                           investment in assets is met and the price meets all requirements
                           for full cost pricing.
                  8.3.6    Processes are in place to cooperate with Council’s requirements in
                           relation to forward financial plans and other strategic planning
                           instruments.
                  8.3.7    Proactive input into progressing Asset Management Strategies.

      9.    Community Service Obligations
            9.1   Community Service obligations will be provided in accordance with
                  Council’s policy “Remissions to Community Organisations and Community
                  Service Obligations.
            9.2   The following Community Service Obligations, their cost and the functional
                  area of Council responsible for specifying the level of service required and
                  the paying for the service are agreed for 2009/2010.




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010          60
        Community Service                     Functional Area of Council
           Obligation                      Responsible for Specification and              Cost
                                                      Payment
 Free Tipping for Community             Community Services                               $16,800
 Organisations

 Clean Up Australia Day Campaign        Community Services                               $ 2,000

 Disposal of motor vehicles received City Standards                                      $200
 from City Standards Branch

 Animal Removal                         Animal & Pest Services                           $34,700

 Hazardous Waste Collection             City Standards                                   $45,900
 Service

 Natural Disasters/Emergency            Community Services                               $15,000
 Situations

                                                                      TOTAL
                                                                                         $166,300

      10.   Infrastructure Investment and Capital Structure
            10.1 The assets of Logan Waste Services are Browns Plains Landfill, Carbrook
                 Refuse Transfer Station Beenleigh Transfer Station, Greenbank Transfer
                 Station, Logan Village Transfer Station, together with building and
                 improvements on those sites, as well as items of minor plant.
            10.2 The written down replacement cost of the assets as at 29 May 2009 was
                 $19,881,326.70.
            10.3 As at 29 May 2009, Logan Waste Services had no debt.

                It was anticipated, however, that there may be borrowings of         $250,000
            arising during the 2009/10 year that will contribute to the       development of a
            waste disposal facility to replace the Browns Plains      Landfill in approximately
            2022.

      11.   Policies and Procedures for the Acquisition and Disposal of Assets
            11.1 All decisions on the acquisition of assets will be in accordance with the
                 Council’s policies.
            11.2 Decisions on the post-closure usage of landfills will be based on the
                 Council’s Corporate Plan and Strategic Land Use Plan.
            11.3 Future asset levels for Logan Waste Services will be subject to long term
                 policy consideration of disposal options on the closure of the Browns Plains
                 Landfill. Logan Waste Services must not make any decisions that would
                 prejudice the outcome of Council’s consideration of this issue.
      12.   Reciprocal Arrangements




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010           61
            Logan Waste Services is required to source internal services from Logan City
            Council for a further year and Logan City Council will be required to utilise the
            services of Logan Waste Services for all related services for a further year.
      13.   Legislative and Policy Requirements
            13.1 Compliance with relevant Commonwealth and State legislation and
                 regulations.
            13.2 Compliance with relevant Council Policies, Local Laws, Local Law Policies
                 and Management Directives.


  DELEGATIONS
      14.   Logan Waste Services is a commercial business unit within Logan City Council.
            It operates in accordance with Council directions contained in this Performance
            Plan, the Capital Works Program, Corporate Plan and within the financial and
            pricing parameters contained in the Budget of the Corporation of the City of
            Logan.
            14.1 Logan Waste Services is free to make all necessary day to day decisions to
                 enable it to meet its objectives within the bounds of existing delegations
                 and subject to requirements of this performance plan.
            14.2 Logan Waste Services may undertake additional commercial activities it
                 considers appropriate as long as they meet the criteria for new commercial
                 activities to be developed by the Infrastructure Committee and approved by
                 Council.
            14.3 Delegations are provided to Logan Waste Services as detailed in Council’s
                 “Delegation of Authority Register”.




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010    62
 SERVICE LEVEL AGREEMENT BETWEEN THE BUSINESS UNIT
    AND COUNCIL FOR THE PROVISION OF CORPORATE
    SERVICES

      15.   Logan Waste Services is to continue to source a range of services from Logan
            City Council for the next year.

            15.1 The following Service Level Agreements with Logan Waste Services are in
                 place for 2009/2010:

                  •    Administrative Services and Risk Management;
                  •    Human Resource Services;
                  •    Finance;
                  •    Supply;
                  •    Information System Services; and
                  •    Plant Fleet Services.

            15.2 The service level agreements shall include a charging clause which defines
                 the monthly charges to be levied from the service provider. The charges
                 shall be calculated based on a charge which covers the provision of routine
                 services and an additional charge which is applicable for costs incurred by
                 the service provider which are of a specific nature outside the routine range
                 of services. The services which are to be provided in the routine category
                 shall be developed and agreed by both the service provider and the service
                 user. The calculation of charges for routine services shall be based on an
                 annualised Activity Based Costing analysis where the proposed drivers and
                 assigned activities relevant for contribution towards the costs are mutually
                 agreed by the provider and the user. The method and scope of charging
                 for ex-routine services shall be based on actual costs plus a commercial
                 return - to be mutually pre-agreed.




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010     63
                                  SIGNATORIES TO THE AGREEMENT

We the undersigned endeavour to fulfil the obligations outlined in this Agreement.




       .........................                       .........................

       Cr Pam Parker                                   Mr Chris Rose
       Mayor                                           Chief Executive Officer

       Date: . . . . . . . . . . . . . . . . . . . .   Date: . . . . . . . . . . . . . . . . . . . .



       On behalf of the Council of the City of Logan




       .........................                       .........................

       Mr John Oberhardt                               Mr Pravin Menon
       Deputy Chief Executive Officer -                Manager, Logan Waste
       Infrastructure Services                         Services

       Date: . . . . . . . . . . . . . . . . . . . .   Date: . . . . . . . . . . . . . . . . . . . .



       On behalf of Logan Waste Services




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010                 64
       2.8 Logan Water




                      PERFORMANCE PLAN



                                             FOR



                              LOGAN WATER




                                       2009/2010


Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010   65
                                 TABLE OF CONTENTS

TABLE OF CONTENTS                                                                        66

A. INTRODUCTION                                                                          67
    1.   Preamble                                                                        67


B. NATURE AND SCOPE OF BUSINESS UNDERTAKINGS FOR 2009/2010 67
    3.   Support Services                                                                68


C. STATEMENT OF BUSINESS INTENT AND ENABLING STRATEGIES                                  69

D. PERFORMANCE INDICATORS AND SERVICE STANDARDS                                          70
    6.   Reporting                                                                       73


E. OTHER MATTERS                                                                         74
    7.   Policies to Minimise and Manage Risk to Financial Stability                     74

    8.   Community Service Obligations                                                   74

    9.   Infrastructure Investment and Capital Structure                                 74

    10. Infrastructure Investments Proposed for 2009/2010                                74

    11. Policies and Procedures for Disposal and Acquisition of Assets                   75

    12. Reciprocal Arrangements                                                          75

    13. Legislative and Policy Requirements                                              75


F. DELEGATIONS                                                                           75

G. SERVICE LEVEL AGREEMENT BETWEEN THE BUSINESS UNIT AND
   COUNCIL FOR THE PROVISION OF CORPORATE SERVICES                                       76




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010    66
   A.        INTRODUCTION
        1.    Preamble
              1.1   The State Government identified the water and sewerage activities of Logan
                    City Council as a significant business activity requiring a Public Benefit
                    Assessment to determine if it was in the interest of the community to apply
                    NCP reforms.
              1.2   The Public Benefit Assessment, undertaken by Arthur Andersen in 1997,
                    indicated that it would be in the interests of the community for the water and
                    sewerage activity to be commercialised, and, if uncertainties were removed
                    about the need to pay federal taxes, Council should consider corporatisation.
              1.3   Council, at its meeting on 30 September 1997, resolved that the water and
                    sewerage activities be commercialised. The new commercialised business
                    unit is known as Logan Water.
              1.4   This Plan formalises the arrangements between the Corporation of the City of
                    Logan and Logan Water in relation to the water and sewerage activities of the
                    City.
              1.5   The Plan reflects the key decisions outlined in the Council’s Budget, Corporate
                    and Operational Plans. In addition, it provides guidance to Logan Water in the
                    development of its own operational planning.
              1.6   Whilst the Performance Plan will be renegotiated each year, it is envisaged
                    that the basic strategies will be set to cover a greater than twelve month
                    timeframe with relatively minor modifications each year. This will allow some
                    certainty in forward planning and to enable Logan Water to develop and
                    implement medium term strategies.


   B.        NATURE AND SCOPE OF BUSINESS UNDERTAKINGS FOR
             2009/2010
        2.1   Logan Water commenced operation on 1 July 1998 as a commercial business unit
              within Community and Customer Services Stream and is wholly owned by Logan
              City Council.
        2.2   The unit consists of one Executive Manager, two Managers, four Program Leaders,
              technical staff, supervisors, day labour operations and other staff making permanent
              establishment of 228 who provide services to approximately 239,000 persons within
              Logan City.




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010          67
            2.3   Core Business – The main activities for Logan Water in 2009/2010 are set out
                  below:
                                       General Provision Activities
                            Water Supply                              Sewerage
             Purchase of bulk water from Grid Trade Waste Management
             Manager
             Negotiation and Monitoring of Bulk Waste Water Collection and
             Water Agreement with Grid Manager  Conveyancing to Treatment Facilities
             Water Storage and Distribution     Wastewater Treatment
             Reticulation                               Management of Treated Effluent and
                                                        Recycled Water
             Service Connections                        Management of Biosolids
             Metering and Water Meter Readings          Provision of Major Infrastructure
             Sale of Retail Water
             Water Demand Management
             Mains Extensions and Alterations
             Provision of Major Infrastructure



      3.    Support Services
            3.1    In addition to the core functions there are a number of support services that
                  enable the primary activities to be undertaken. These include:

                   •    Laboratory Services;
                   •    Water Quality Management and Monitoring
                   •    Asset Operations and Monitoring;
                   •    Asset Maintenance;
                   •    Client enquiry management for Water and Sewerage;
                   •    Infrastructure alterations and extensions for private clients;
                   •    Regulatory and Policy enforcement of water conservation regulations
                        and trade waste;
                   •    Infrastructure design;
                   •    Planning advice to Strategic Services;
                   •    Treatment of liquid waste;
                   •    Mechanical and electrical;
                   •    Maintenance of Asset Register
                   •    Administration including financial management and budget preparation;
                   •    Real Time Monitoring of Water and Sewerage Systems through
                        Telemetry;
                   •    Monitoring of water usage;




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010       68
                     •      Active participation in Regional and Sub-Regional Forums and Working
                            Groups on Council’s behalf, and reporting issues of relevance from those
                            forums to Council;
                     •      Active participation in the formation of new entities under the State
                            government directed water reform;
                     •      Collaborative input into developing standards with regards to water
                            conservation and minimisation;
                     •      Supply and management of recycled water water;
                     •      Liquid waste solutions.
              3.2    In addition to the activities outlined in 2.3 and 3.1, Logan Water can
                    undertake additional commercial activities that meet the criteria for new
                    business activities approved by Council.


   C.        STATEMENT OF BUSINESS INTENT AND ENABLING
             STRATEGIES
        4.    The objectives of Logan Water are to provide effective and reliable water and
              sewerage services to the community, whilst operating in a commercial environment,
              and ensuring:
              4.1   The defined levels of service as outlined above are achieved while minimising
                    the life cycle costs of establishing, operating and maintaining the assets.
              4.2   The health of the community is safeguarded.
              4.3   The impact of the provision of the services meets Environment Protection Act
                    requirements.
              4.4   To enable these objectives to be achieved, Logan Water must ensure:
                    4.4.1     That operational procedures are appropriate to:
                              4.4.1.1 meet customer service requirements;
                              4.4.1.2 minimise costs of operating and maintaining assets;
                              4.4.1.3 safeguard health of the community; and
                              4.4.1.4 meet EPA requirements.
                    4.4.2     That assets are maintained so as to minimise service interruption and
                              minimise their lifecycle costs.
                    4.4.3     That effective measures are in place to prevent environmental
                              contamination through the waste reticulation treatment and that
                              disposal processes and appropriate standards are met.
                    4.4.4     That reports on the capacity and state of the assets are maintained so
                              that infrastructure replacement or augmentation can be considered in
                              the Council’s capital works planning processes.
                    4.4.5     That bulk water supply from the Grid Manager is secure in the context
                              of prevailing regional institutional arrangements.




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010           69
   D.        PERFORMANCE INDICATORS AND SERVICE STANDARDS
        5.    The below table details the Key Performance Indicators for Logan Water in
              2009/2010:-
                                Measure                                      Target
         Financial       Water Purchase Volume within Logan         within plus or minus
                                                                    5.0% of Budget estimate
                                                                    of 21,284 Mega litres
                         EBIT (excluding capital adjustments)
                                                                    to exceed Budget
                                                                    estimate of $6,492,891
                         Return on Assets before tax (Council       to exceed Budget
                         Contributed assets written down value)     estimate of 1.1%




         Water Supply    Day to Day Continuity

                            • Average number of unplanned
                              water supply interruptions per
                              1,000 properties                      <125

                         Average duration for unplanned water
                         supply interruptions                       within 1.8 hours

                         In after-hours situations, urgent faults
                         are acknowledged within 30 minutes         95%

                         Adequacy & Quality of Normal Supply
                         Under normal conditions, the Pressure
                         and Flow are to meet the following
                         parameters:

                            • Minimum pressure at meter             22m
                            • Maximum pressure at meter             120m
                            • Minimum flow at meter                 24 litres/min
                         Compliance with NHMRC guidelines

                            • Microbiological                       Yes

                            • Physical-chemical                     Yes

                            • Number of water quality
                             complaints per 1,000 properties        <7
                         Continuity in the long term

                            • Number of water main breaks per       < 22
                             100km of main

                            • Infrastructure leakage index          < 2.6




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010        70
                                 Measure                                     Target
       Sewerage           Effective transport of waste effluent

                             • Number of wastewater overflows
                              per 1000 properties                    < 1.5

                             • Number of property connection
                              sewer breaks and chokes per 1,000
                              properties                             <5

                             • Number of wastewater odour
                              complaints per 1,000 properties        < 1.5

                             • In after-hours situations, urgent
                              faults are acknowledged within 30      95%
                              minutes.

                          Continuity in the long term

                             • Number of wastewater
                               reticulations main breaks and
                               chokes per 1,000 properties           < 7.6

                             • Percent of water recycled             >13.0

       Internal           Response time
       business             • Written complaints meaningfully
       process                 responded to within 7 days            > 90%

                          Lost time injury frequency rate            < 55
                          (injuries/million hours worked)

       Infrastructure     Capital program to budget                  95%

                          New connections
                            • Within 10 working days of fees         98%
                               paid for less than 200mm service

                             • Within 20 working days of fees
                               paid for 200mm and above              98%
                               service

                          Relocation of assets
                                                                     10 days of fee paid
                             • Start works

       Environment        % of wastewater compliant with licence
                          standards                                  90%
                           Compliance with EPA licence (rolling 12
                          months)                                    Yes

                          Major Incidents reported to EPA within     100%
                          24 hours of occurrence


            5.1   Service Standards Policies
                  5.1.1      Reliability
                             5.1.1.1 For normal system operations – planned shutdowns


Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010     71
                                    5.1.1.1.1. Customers to be given notification of planned
                                               disruptions no later than 10.00 am on the
                                               preceding day.
                                    5.1.1.1.2. Disruptions shall not (on average) exceed 4
                                               hours.
                                    5.1.1.1.3. Max period for any disruption – 8 hours
                  Any disruption beyond this time should be reported immediately to the Chief
                  Executive Officer, the Councillor of the Division within which the disruption
                  occurs and the Chairperson of the Governance, Finance and Water
                  Committee. Handling of disruptions will be actioned in accordance with the
                  Logan Water Customer Service Charter. Services must be restored within 24
                  hours or the Chief Executive Officer, the Divisional Councillor and the
                  Chairperson of the Governance, Finance and Water committee must be
                  notified in writing as to the reasons for non-compliance.


                  5.1.2    Investigation of Customer Reported Problems
                             5.1.2.1 Critical problems to be attended to immediately.
                             5.1.2.2 Non-critical problems to be attended to as resources allow.
                             5.1.2.3 After hours complainants to be contacted by duty officer
                                     within 30 minutes.
            5.2   Additional Requirements
                  5.2.1    Conservation of Potable Water
                             5.2.1.1 Communication, Education and Marketing              programs on
                                     water conservation is in place.
                             5.2.1.2 Regulatory compliance with requirements of Queensland
                                     Water Commission
                  5.2.2    Asset Management
                             5.2.2.1 Maintenance of assets performed within allocated budget.
                             5.2.2.2 Compliance with all reporting requirements of the Water Act
                                     2000 and the SEQ Water Market Rules relevant to a
                                     Service Provider.
                  5.2.3    Compliance with operational plan requirements.
                  5.2.4    Ongoing pursuit of corporate plan requirements.
                  5.2.5    Logan Water is required to comply with Council’s adopted customer
                           service standards as a minimum.
                  5.2.6    Security of Water Supply
                             5.2.6.1 Contracts with providers to be negotiated with the Grid
                                     Manager in the context of the institutional review of regional
                                     water arrangements;




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010           72
      6.    Reporting
            6.1   The Chief Executive Officer and Councillors are to be advised immediately of
                  any exceptions in Performance Plan requirements where these have any major
                  service implications. Reporting of such events shall be in accordance with the
                  requirements for the reporting of Major Incidents as set out in the Environment
                  Management Systems for Logan Water.

            6.2   Monthly reporting of all Performance Plan requirements must be submitted to
                  Council within thirty (30) days. This report is to be in the form of a balance
                  scorecard.

            6.3   Provide a detailed monthly financial report to the Governance, Finance and
                  Water Committee through the Finance Stream's Executive Financial
                  Performance Report.

            6.4   A comprehensive Annual Report must be prepared by 31 August 2010
                  detailing achievements against all Performance Plan requirements, in
                  accordance with section 581 of the Local Government Act 1993.

                  As part of this Annual Report, a section detailing outstanding and proposed
                  borrowings is required as per Section 68(1)(e) of the Local Government
                  Finance Standard 2005.

            6.5   Where exceptions are identified, the reasons must be documented together
                  with corrective actions taken and/or proposed.

            6.6   Participation in Council’s corporate reporting processes (ie corporate and
                  operational plans) through the Stream’s Directorate, particularly focusing on
                  key strategies that have been identified for the Stream of Community and
                  Customer Services.

            6.7   Provide specialist advice to Council on major changes to statutory, business
                  environment and best practice affecting Logan Water.

            6.8   A report is to be prepared and presented to the Chief Executive Officer by 31
                  January 2010 providing an evaluation of the services being provided by
                  Internal Service providers to the Business Unit (including reciprocal
                  arrangements where appropriate), together with an assessment of potential
                  ongoing use by the Business Unit of internal services.




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010        73
   E.        OTHER MATTERS
        7.    Policies to Minimise and Manage Risk to Financial Stability
              7.1   To manage financial stability Logan Water is to adopt a range of strategies and
                    policies as follows:
                    7.1.1   To recommend to Council a suitable two part tariff structure that
                            achieves the following objectives:
                      7.1.1.1 The access charge for water should cover the fixed cost of
                              supplying the customer including the cost of providing and
                              maintaining the network.
                      7.1.1.2 The volumetric charge for water should be in excess of the long run
                              marginal cost per kilolitre.
                    7.1.2   Strategies need to be developed and implemented that minimise
                            water loss from the water supply system.
                    7.1.3   Strategies need to be developed for managing unauthorised water
                            connections.
              7.2   Proactive input into progressing Asset Management Strategies.

        8.    Community Service Obligations
              8.1   During the course of 1998/99, the community service obligation policy was
                    reviewed and all Logan Water community service obligations amended such
                    that from Logan Water’s perspective it will be paid in full for all water and
                    sewerage charges.
              8.2   The provision of water free of charge to the Queensland Fire and Rescue
                    Authority for fire fighting is to be continued and the cost to be borne by the
                    Business Unit as a public safety contribution. The value of this service is
                    unquantifiable because fire hydrants are not metered.
              8.3   Community Service obligations will be provided for in accordance with
                    Council’s policy “Remissions to Community Organisations and Community
                    Service Obligations”.

        9.    Infrastructure Investment and Capital Structure
              9.1   The assets of Logan Water include the land, buildings and infrastructure
                    involved with the water reticulation and sewerage reticulation, treatment and
                    disposal. The written down replacement cost of the water and sewerage
                    assets as at 30 June 2008 was $518,967,782 and $639,008,683 respectively.
              9.2   Council’s contribution to the asset base as at 30 June 2008 was $254,294,211
                    for water and $255,603,471 for sewerage.
              9.3   The Queensland Treasury Corporation’s book value of Logan Water’s debt as
                    at 31 May 2009 was $59,155,269 for water and sewerage.
        10.   Infrastructure Investments Proposed for 2009/2010
              10.1 Logan Water will be undertaking infrastructure investments in 2009/10 as
                   outlined in the 2009/2010 budget.
              10.2 All capital outlays must be considered in the budget process and should
                   indicate the extent to which finance will be contributed by Developers, State



Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010          74
                   and Commonwealth Government Programs and subsidies, borrowings,
                   reserves and revenue.

        11.   Policies and Procedures for Disposal and Acquisition of Assets
              11.1 The disposal and acquisition of assets is in accordance with Council policies
                   and procedures. All recommendations on disposal and acquisition must be in
                   accordance with the strategic direction of Council and endorsed through the
                   Total Management Plan and/or the Five Year Capital Works Program and/or
                   Asset Management Plan and/or other strategic planning instruments of
                   Council.
              11.2 For any non-fixed plant the current policy of disposal through trade will be
                   retained.

        12.   Reciprocal Arrangements
              12.1 Logan Water is required to source internal services from Logan City Council for
                   a further year and Logan City Council will be required to utilise the services of
                   Logan Water for all related services for a further year.

        13.   Legislative and Policy Requirements
              13.1 Compliance     with   relevant   Commonwealth      and   State   legislation   and
                   regulations.
              13.2 Compliance with relevant Council Policies, Local Laws, Local Law Policies and
                   Management Directives.


   F.     DELEGATIONS
        14.   Logan Water is a commercial business unit within Logan City Council. It operates in
              accordance with Council directions contained in this Performance Plan, the Total
              Management Plan, the Capital Works Program, Corporate Plan and within the
              financial and pricing parameters contained in the Budget of the Corporation of the
              City of Logan.
              14.1 Logan Water is free to make all necessary day to day decisions to enable it to
                   meet its objectives within the bounds of existing delegations and subject to
                   requirements of this performance plan.
              14.2 Logan Water may undertake additional commercial activities it considers
                   appropriate as long as they meet the criteria for new commercial activities and
                   approved by Council.
              14.3 Delegations are provided to Logan Water as detailed in Council’s “Delegation
                   of Authority Register”.




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010             75
   G.     SERVICE LEVEL AGREEMENT BETWEEN THE BUSINESS UNIT
          AND COUNCIL FOR THE PROVISION OF CORPORATE
          SERVICES
        15.   Logan Water is to continue to source a range of services from Logan City Council for
              the next year.
              15.1 The following service level agreements with Logan Water are in place for
                   2009/2010:
                     •   Administrative Services and Risk Management;
                     •   Human Resource Services;
                     •   Finance;
                     •   Supply;
                     •   Information System Services; and
                     •   Plant Fleet Services.
              15.2 The service level agreements shall include a charging clause which defines the
                   monthly charges to be levied from the service provider. The charges shall be
                   calculated based on a charge which covers the provision of routine services
                   and an additional charge which is applicable for costs incurred by the service
                   provider which are of a specific nature outside the routine range of services.
                   The services which are to be provided in the routine category shall be
                   developed and agreed by both the service provider and the service user. The
                   calculation of charges for routine services shall be based on an annualised
                   Activity Based Costing analysis where the proposed drivers and assigned
                   activities relevant for contribution towards the costs are mutually agreed by the
                   provider and the user. The method and scope of charging for ex-routine
                   services shall be based on actual costs plus a commercial return - to be
                   mutually pre-agreed.




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010           76
                                     SIGNATORIES TO THE AGREEMENT

We the undersigned endeavour to fulfil the obligations outlined in this Agreement.




       .........................                       .........................

       Cr Pam Parker                                   Mr Chris Rose
       Mayor                                           Chief Executive Officer

       Date: . . . . . . . . . . . . . . . . . . . .   Date: . . . . . . . . . . . . . . . . . . . .



       On behalf of the Council of the City of Logan




       .........................                       .........................

       Mr Oliver Simon                                 Mr Daryl Ross
       Deputy Chief Executive Officer                  Executive Manager Logan Water
       - Community and Customer Services


       Date: . . . . . . . . . . . . . . . . . . . .   Date: . . . . . . . . . . . . . . . . . . . .



       On behalf of Logan Water




Logan City Council - Operational Plan Part B: Commercial Business Unit Plans 2009/2010                 77
Part C: Council Activities to deliver Outputs

 2009-2010 Operational Plan
 - Part B Supporting
 activities
 Branch              Activities
                     Corporate Procurement          Purchasing management; contract management; inventory management
                     City Admin Facilities         Asset management; building maintenance; precinct security and carpool; staff catering service
                     Insurance                      Liability and risk services; insurance placements and valuations; claims management; corporate
  Administration                                   risk management including policy, framework, business continuity planning and risk register
                     Property                      Acquisition of property and easements for Council's operational and local government purposes;
                                                   administer Council's residential rental property portfolio and land and trust reserves for agistment
                                                   purposes; provide professional property related advice; dispose of land surplus to Council's
                                                   requirements.


   Animal and        Health Operations             Proactive responses to public safety matters.
     Pests                                         Minimise the community's exposure to health risk by undertaking specific intervention based
                                                   preventative measures for the control of pest plants and animals throughout the City.
                     Graffiti                      Graffiti removal on public, private, commercial and State assets.
                                                   Liaison with key stakeholders such as Queensland Police Service, Energex, Queensland Rail, Main
                                                   Roads, Education Queensland.
                     Animal Management             Animal sale and re-homing program.
                                                   Animal Management in disasters.
                                                   Planning for future facilities required for animal management.
                                                   Introduction of the Animal Management (Cats and Dogs) Act 2008 including cat registration.
                                                   Review of local laws, policies, procedures and MOU's.
                                                   Marketing Animal & Pest Services
                     Animal and Pest Policy        Reviews of Policy and Procedures
                     and Customer Services

Logan City Council - Operational Plan 2009/2010, Activities                                                                                        78
                                                   Community Awareness and Education
                                                   Systems and Quality Assurance.
                                                   Asset Management
                                                   Customer Service


                     Regional Coordination         Gathering/liaising with regional coordination committees.
                     Audit                         Operation of the internal audit program, specialist reviews, QAO external audit, functioning of the
                                                   Audit Committee
                     Ombudsman Liaison             Provide support for obtaining information to address complaints referred by the Office of the
  CEO's Office
                                                   Ombudsman.
                     Administration                Compile SLPT agendas, issue notifications from the SLPT meetings, pull together data for inclusion
                                                   in monthly reports
                     Corporate Partnerships        Develop relationships with major industry areas to develop Logan eg Griffith University, etc


                     Records Management            including reprographics
                     Administrative Review         including Freedom of Information, Code of Conduct/Governance Training, General Complaints
   Governance        and Ethics                    Process & Competitive Neutrality Complaints.
                     Secretariat & Legislation     including Council agendas & minutes, Corporate Registers and Legal Services.
                     Branch Management             including Mayor/Councillor Support and Regional Collaboration.



                     Environmental Health          Audits of Food, Environmentally Relevant Activity, Higher Risk Personal Appearance Services,
 City Standards      Compliance                    Dangerous Goods Management and other prescribed environmental health licenses and ensure
                                                   compliance through voluntary compliance and necessary enforcement actions
                                                   Respond to and resolve environmental health concerns reported to Council through voluntary
                                                   compliance and necessary enforcement actions
                     Building Compliance           Respond to and resolve illegal building work concerns reported to Council through voluntary
                                                   compliance and necessary enforcement actions
                                                   Provide Customer Information Services for historic building work
                                                   Manage and maintain Council's Building Work Permit Database
                                                   Building Compliance

Logan City Council - Operational Plan 2009/2010, Activities                                                                                     79
                     Development                   Respond to and resolve illegal land use or breach of development permit concerns reported to
                     Compliance                    Council through voluntary compliance and necessary enforcement actions
                     Local Law Services            Regulated Parking Compliance
                                                   Heavy Vehicle Parking on Roads Regulation
                                                   Parking Regulation
                     Regulation of Nuisances       Regulation of Nuisances on residential premises in accordance with State and Council's laws
                     & Business on Public
                     Places
                                                   Regulation of business on public places in accordance with State and Council's laws
                                                   Regulation of Nuisances & Business on Public Places
                     Licensing of Council          Audits of Council's prescribed activity licenses and ensure compliance through voluntary
                     Prescribed Activities         compliance and necessary enforcement actions
                                                   Licensing of Council Prescribed Activities


                     Communication / Media         Production of media releases and management of media enquiries for Council.
                                                   Drafting and editing of Council publications.
                                                   Website content management.
                     Community Engagement          Provision of advice and support for public consultation projects.

                                                   Development and implementation of surveys and associated reports for Council.
                                                   Coordination of community engagement activities across Council.
                     Marketing                     Graphic Design, Brand & Corporate Identity Management, City Image Strategies and
  Community                                        Implementation, Communications and Media advice
 Engagement &
                                                   Tourism development and awareness, International Relations management and coordination,
   Marketing
                                                   create council marketing material and publications
                                                   Provide marketing support to other Council Branch's, event marketing , campaign development and
                                                   management, project planning of major marketing projects for Council
                                                   Promotional material development and management
                     Events                        Delivery of events that will enhance community spirit and pride and promote an active and social
                                                   lifestyle for residents.
                                                   Management of Council's events and festivals grants program.
                                                   Management of sponsorships for Council events.

Logan City Council - Operational Plan 2009/2010, Activities                                                                                      80
                     Sport and Recreation          Strategic planning; facilitation of sport, recreation and physical activities; provide professional
                                                   advice and support to sporting and recreation clubs;
                     Social Planning               Social planning advice and Impact Assessment. Policy relating to development applications, liquor
                                                   licensing and gaming. Profile ID Promotion and training. Cultural Diversity awareness training and
                                                   LAMP program. Community Renewal project management and sustainability. Community profiling,
                                                   research and need assessments. Community Facilities Strategy and infrastructure charges policy.
                     Community Capacity            Develop services and programs that aid in reducing unemployment in the city
                     Building
                                                   Support the development of Council's community facilities as hubs of activity delivering a range of
                                                   programs and services to residents
   Community                                       Facilitate networking and connection across the community sector to increase capacity,
    Services                                       collaboration and build sustainability
                                                   Work with young people, the youth sector and all levels of government to enhance the wellbeing
                                                   and positive opportunities for young people in Logan.
                                                   Deliver a coordinated and comprehensive program of education of training opportunities that
                                                   enhance the viability and sustainability of non-profit organisations that provide services to Logan
                                                   residents.
                     Crime Prevention              Analysis of and recommendations for development applications, liquor licensing, gaming, CPTED
                                                   and social impact assessments. Business plan development and implementation for strategy.
                                                   Community resources on crime prevention. CPTED training and internal grants. Crime profiling.
                                                   Mobile safety camera program. Operation bounce back. Planning scheme - CPTED inclusions.
                                                   Safe City Advisory Committee. Safe City Strategy. Safety Audits. Safety Camera Program. Security
                                                   Improvement Program.

                     Customer Services             Telephone
                     Operations
                                                   counter
    Customer                                       After-hours emergency service procedure facilitation
     Service         CS P&L                        Quality Assurance
                                                   Training
                                                   Service reporting
                                                   Service reviews


Logan City Council - Operational Plan 2009/2010, Activities                                                                                              81
                     Planning                      Assessment and approval of applications for Reconfiguration of a Lot, Material Change of Use,
                                                   Operational Works, Building Design, Environmentally Relevant Activities, Plumbing and Drainage,
                                                   Landscape Design and Civil Works
                     Development                   Development coordination - research, pre-lodgement meetings, advice on the development
  Development        Engineering                   application process & procedures and inspections
  Assessment         Planning - South West         Expert advice on town planning, engineering, landscaping, environmental management and
                                                   plumbing and drainage matters
                     Building & Plumbing           Provision of planning and technical information such as the sale of Information Kits, Planning
                                                   Schemes, Policies, the Development Manuals and Bylaws, and the supply of Zoning Legend Maps
                     Business & Performance        Issue Code Compliance Advice Statements

                     Business Development          Delivery of programs aimed at facilitating growth of local businesses, eg BizConnect Centre.
                                                   Industry Development - working with a range of industry advisory groups to formulate and deliver
                                                   initiatives designed to grow and diversify local industries.
                                                   Workforce Development - building relationships between employers, job networks and unemployed
   Economic                                        with the view to decreasing the unemployment levels in the City.
  Development
                                                   Investment Attraction - promoting Logan City as a viable business relocation opportunity through
                                                   various forms of marketing and events.
                     Economic Policy &             Working closely with other sections of Council to ensure that economic development and jobs
                     Projects                      growth are key components of City planning.


                     Environmental Planning        Biodiversity & Vegetation - vegetation, biodiversity and ecological corridor mapping and
 Environment &                                     management; IPA code development; conservation action priority mapping; land acquisition for
 Sustainability                                    conservation; endangered, vulnerable and rare species management and recovery planning (eg.
                                                   koalas); environmental offsets.
                                                   Integrated Water Management - integrated water strategy; waterways, wetland and catchment
                                                   mapping; waterway clean-up and rehabilitation; water quality monitoring; water sensitive urban
                                                   design; coastal management; IPA Code development
                                                   Partnerships & Special Projects - community environmental education; community environmental
                                                   stewardship and behaviour change; conservation incentives program; land use planning; regional
                                                   environmental partnerships
                                                   Environmental Health Planning - legislation, licensed premises & compliance support; community
                                                   health planning; disaster management (public health & welfare)

Logan City Council - Operational Plan 2009/2010, Activities                                                                                      82
                     Environmental                 Environmental health licensing of premises (eg. food, Eras, dangerous goods, prescribed venues,
                     Assessment                    etc); environmental assessment of development applications (eg. vegetation clearing, stormwater,
                                                   noise, etc)
                     Sustainability                Sustainability - energy efficiency projects; energy audits; council building retrofit; sustainable
                                                   purchasing; renewable energy and fuel; waste to energy; climate change adaptation and planning;
                                                   carbon pollution reporting

                     After-hours                   Emergency service procedure facilitation
                     Revenue Accounting            Rate modelling; debt recovery; rating services
     Finance         Corporate Accounting          Budget co-ordination and monitoring; activity based costing
                     Financial Accounting          Asset management; tax compliance; financial reporting; financial and tax strategies
                     Financial Systems             Financial systems development and maintenance; payroll; accounts payable

                     Business Solutions            Coordinate and develop the IIMS and GIS Platforms, Microsoft Office development, Intranet and
                                                   Internet administration and development and System Integration
                     Infrastructure                The Strategic development, implementation and support of corporate information and
   Information                                     communication technology
     Services        Support                       Supports and maintains Council's existing ICT equipment, software and systems, including Help
                                                   Desk services.
                     Business Alignment            Assist the branches in making best use of Councils information systems by aligning processes and
                                                   systems

    Libraries &      Libraries Technical           Collection Development
      Cultural       Services
     Services                                      Cataloguing and processing
                                                   Information technology and systems
                                                   Young Peoples and Youth activities
                                                   Community services and special needs
                                                   Local Studies
                     Libraries and Cultural        Libraries management, maintenance of customer service levels
                     Services Client Services
                                                   Workplace Health & Safety and Facilities maintenance


Logan City Council - Operational Plan 2009/2010, Activities                                                                                     83
                     Cultural Services             Provision of Logan Art Gallery services inclusive of exhibitions and public programs for the
                                                   community
                                                   Development and Management of the City's Public Art and Logan Art Collection
                                                   Enhance the Cultural Development of Logan City and support citywide network of arts and cultural
                                                   groups
                                                   Management of Logan City's Regional Arts Development Fund
                                                   Management of Logan City's Mural Art Projects


                     Water and Sewerage            Infrastructure planning, construction and asset management
                     Management
                                                   Network operations and maintenance
  Logan Water                                      Water and waste water treatment
                                                   Water management services including water billing, trade waste, scientific services and sustainable
                                                   water management
                                                   Strategic services, finance and business management


                     Corporate and Business        Framework and strategy development to guide organisational planning
                     Planning
                                                   Community Planning
                                                   Corporate Planning
  Outcomes &                                       Business Planning
  Performance                                      Operational Planning
                     Organisational                Framework and strategy development to guide performance management from strategic to
                     performance                   individual levels
                                                   Performance reporting (KPI's, frequency, audiences, community survey, annual report)
                                                   Performance improvement




Logan City Council - Operational Plan 2009/2010, Activities                                                                                     84
                     Workforce Planning &          workforce planning; attraction & retention; labour hire service provision; provide apprenticeships
                     Recruitment                   and traineeships; provide graduate and school career programs; develop, promote and implement
                                                   career fairs; international recruitment strategies; EEO target initiatives for the broad and diverse
                                                   Logan community; maintain council's human resource management information systems including
                                                   organisational structures, establishment, management reporting and employee movements.
                     Organisational                culture journey, including leadership & culture strategy review and development; executive
                     Development                   coaching and mentoring program; leadership capability development; working together project
                                                   teams and culture champion program; provide personal and professional development together
                                                   with corporate training programs; provide study assistance support and monitoring to enhance the
                                                   professionalism of staff in their dealings with the wider community
                      Industrial Relations         corporate industrial relations advice; discipline policy and process; employee relations advisor;
                                                   employee assistance program management; superannuation and retirement advice including tax;
     People &
                                                   long service leave transfer; employment industrial matters; certified agreement negotiation and
      Culture
                                                   monitoring; complaint regulator with industrial legislation; industrial liaison with State and Federal
                                                   Government; grievance investigator, Commission representative with council
                     Workplace Health &            WH&S advice; liaison with WH&S divisions; liaison with division inspectorate; audit WH&S
                     Safety                        practices and procedures; Chief Fire Warden; WH&S training (both legislative and behavioural);
                                                   rehabilitation of employees; liaison with Team Top Health; promote and involved with personal
                                                   wellbeing of staff initiatives
                     Branch Management             manage four specific programs ensuring Council is well placed in the community both at the local
                                                   and State level in the areas of attraction and retention, safety, organisational development, and
                                                   personal wellbeing; develop and administer policies, procedures and management directives
                                                   focussed on reward, recognition, employment conditions, industrial frameworks and safety
                                                   compliance; and promote council's image via career fairs, presentations, award submissions,
                                                   magazine publications and inter government agency liaison


                     Provide plant fleet           Purchase, maintenance and disposal of plant, fleet and equipment; plant hire
    Plant Fleet      workshop services             Repairs and maintenance to all of Council's fleet; preventative maintenance schedules; air
     Services                                      conditioning servicing and repairs; auto electrical work; welding and fabrication; field service
                                                   repairs; 24 hour on-call breakdown service for all Council plant and equipment with the exception of
                                                   those vehicles covered by RACQ breakdown service.




Logan City Council - Operational Plan 2009/2010, Activities                                                                                         85
                     Road Maintenance              Traffic signals
                                                   Potholes
                                                   Drainage
                                                   Street sweeping
                                                   Weed spraying, other than noxious weeds, in hard infrastructure in roads and drains
                                                   Line marking and traffic islands
                                                   Signs and guide posts
                                                   Road shoulders and gravel roads
                                                   Pavement failures
                                                   Storm, flood, accidents, callouts and disasters
     Road                                          Footpaths / bikeways
 Construction &
                                                   Bollards and fencing
  Maintenance
                                                   Kerb and channel
                                                   Street bins
                     Roads Construction            Kerb and channel
                                                   Stormwater drainage
                                                   Intersection upgrades
                                                   Road construction
                                                   Water main construction
                                                   Service installations
                                                   Line marking, traffic islands and signage
                                                   Street bins

       Road          Disaster Management           Review and enhancement of the Local Disaster Management Plan and its supporting
  Infrastructure                                   arrangements.
  Management                                       Conducting Local Disaster Management Group meetings and disaster management exercises.
                                                   The co-ordination of disaster management training for Councillors and Council staff.
                                                   Establishment and maintenance of the Emergency Co-ordination Centre including staffing and
                                                   operating procedures.
                                                   Development of effective disaster management communications system to support disaster
                                                   management operations.

Logan City Council - Operational Plan 2009/2010, Activities                                                                                 86
                                                   Coordinate the provision of Council support to the Logan City State Emergency Service Unit.
                     River and Catchment           River and Catchment Modelling and Information Systems
                     Engineering
                                                   Catchment and Stormwater Network Planning
                                                   River and Catchment Policy and Technical Standards
                                                   Flood and Stormwater Regulation and Support
                                                   Flood and Storm Event Management
                                                   Community Stormwater and Flooding Awareness
                     Road Programming and          Major roads program
                     Delivery
                                                   Local roads program
                                                   Project management for delivery of Capex Programs
                                                   Financial management for delivery of Capex programs
                                                   Delivery of contract construction and rehabilitation programs
                                                   Footpath planning and construction
                                                   Undergraduate engineer development program
                     Road Management               Maintain asset databases and condition data for roads and drainage
                                                   Establish and maintain GIS asset data
                                                   Pavement materials specification and pavement design
                                                   Facilitate service level agreement with RCM Branch for asset maintenance
                                                   Annual asset rehabilitation program
                                                   Service approvals and road opening permits
                                                   Driveway and footpath planting approvals
                                                   Road encroachment and miscellaneous investigations
                                                   Quality management system

       Road          Surveying                     Carry out surveying of property
  Infrastructure,                                  Provide engineering surveying for infrastructure
    Planning &                                     Provide mapping products for identification of infrastructure
      Design
                     Traffic Management            Provide traffic planning and design
                                                   Management of traffic flow

Logan City Council - Operational Plan 2009/2010, Activities                                                                                      87
                     Transportation                Planning of transportation networks
                                                   Supporting public transport services
                                                   Planning pedestrian and bicycle networks
                                                   Planning car parking requirements in public spaces


                     Strategy Policy & Project     Land use strategic planning - Growth management core matters, regional planning initiatives, social
                     Coordination                  planning community development planning.
                     City Planning                 Statutory planning - New Logan Planning Scheme, amendments program
                     Research & Project
    Strategy &       Support
     Planning
                     Priority Infrastructure       Infrastructure planning - Priority infrastructure plan, infrastructure charges schedule
                     Planning (PIP)
                     Major New Cities              Delivery of structure plans for new cities
                     Centres Planning              Local planning for regional activity centres


                     Planning and Design           Develop Park, Cemetery and Road Landscape Strategies & Masterplans
                                                   Undertake strategic planning of open space network
                                                   Develop Capital Works Programs and including budgets, planning, design and documentation
                                                   Provide Development Assessment advice in relation to parks and road landscape areas
                     Park Operations               Maintain Urban Parks
      Parks
                                                   Manage and maintain Natural Areas
                                                   Manage and provide cemetery services
                                                   Manage and maintain Road Landscape areas
                                                   Manage and administer Parks Depot operations
                                                   Enforce Park and Cemetery Local Laws




Logan City Council - Operational Plan 2009/2010, Activities                                                                                     88
                     Waste Services                Collection of domestic waste and recyclables
                     Performance Plan
                                                   Operation of Browns Plains Landfill and Transfer Station
                                                   Operation of Transfer Stations at Carbrook, Beenleigh, Greenbank and Logan Village
                                                   Operation of the Logan Recycling Market
 Waste Services                                    Maintenance and rehabilitation of closed landfills
                                                   Collection of domestic waste and recyclables
                                                   Operation of Browns Plains Landfill
                                                   Operation of Transfer Stations at Carbrook, Beenleigh, Greenbank and Logan Village
                                                   Operation of the Logan Recycling Market
                                                   Maintenance of closed landfills




Logan City Council - Operational Plan 2009/2010, Activities                                                                             89
Appendix 1: 3.1                Organisational Structure for Program Delivery
                                LOGAN CITY COUNCIL - BRANCHES & PROGRAMS
        Stream                          Branch                                       Programs                     Activities

                                                              Animal Management
                          Animal & Pest Services
                                                              Health Operations
                                                              Development Compliance
                          City Standards                      Environmental Health Compliance
                                                              Local Law Services
                                                              Community Engagement
                          Community Engagement &
                                                              Marketing and Communication
                          Marketing
                                                              Events
                                                              Community Facilities Construction and Maintenance
                                                              Indoor Sports Centres
Community and             Community Facilities
                                                              Logan Entertainment Centre and Community Venues
Customer Services
                                                              Community Facilities Planning and Management
                                                              Community Capacity Building
                                                              Crime Prevention
                          Community Services
                                                              Social Planning
                                                              Sport and Recreation
                                                              Customer Service Operations
                          Customer Service
                                                              Customer Service Performance and Improvement
                                                              Library Client Services
                          Libraries & Cultural Services       Cultural Services
                                                              Library Technical Services

                          Logan Water                         Logan Water


Logan City Council - Operational Plan 2009/2010, Appendix 1                                                                    90
        Stream                          Branch                                       Programs     Activities
                                                              Parks Operations
                          Parks
                                                              Parks Planning & Design
                                                              Road Construction
                          Road Construction & Maintenance
                                                              Road Maintenance
                                                              Disaster Management
                                                              River and Catchment Engineering
                          Road Infrastructure Management
                                                              Road Asset Management
Infrastructure Services
                                                              Road Infrastructure Programming
                                                              Road Planning, Design and Mapping

                          Road Infrastructure Planning &      Surveying
                          Design                              Traffic
                                                              Transportation
                                                              Waste Administration
                          Waste Services
                                                              Waste Operations




Logan City Council - Operational Plan 2009/2010, Appendix 1                                                    91
        Stream                          Branch                                       Programs                 Activities
                          Directorate                         Regional Collaboration
                                                              City Administration Facilities
                                                              Corporate Procurement
                          Administration
                                                              Corporate Property
                                                              Risk Management & Insurance
                                                              Corporate Accounting
                                                              Financial Accounting
                          Finance
                                                              Financial Systems
                                                              Revenue Accounting
                                                              Administrative Review and Ethics
                                                              Audit
Organisational
                          Governance                          Media
Services
                                                              Records Management
                                                              Secretariat & Legislation
                                                              Information Services Business Alignment
                          Information Services                Information Services Business Solutions
                                                              Information Services Infrastructure & Support
                                                              Industrial Relations
                                                              Organisational Development
                          People and Culture
                                                              Workplace Health & Safety
                                                              Workforce Planning
                                                              Fleet
                          Plant Fleet Services
                                                              Workshop



Logan City Council - Operational Plan 2009/2010, Appendix 1                                                                92
        Stream                          Branch                                     Programs                     Activities
                                                              Building and Plumbing Services
                                                              Integrated Development Assessment System (IDAS)
                          Development Assessment              Development Assessment Planning (North East)
                                                              Development Assessment Planning (South West)
                                                              Development Engineering
                                                              Business Attraction and Support
                          Economic Development
                                                              Economic Policy and Projects
                                                              Environmental Assessment
Strategy and
                          Environment & Sustainability        Environmental Planning
Outcomes
                                                              Sustainability
                                                              Corporate and Business Planning
                          Outcomes & Performance
                                                              Organisational Performance
                                                              Centres Planning
                                                              Infrastructure Planning and Finance
                          Strategy & Planning                 Major Urban Developments
                                                              Strategic Land Use
                                                              Statutory Planning




Logan City Council - Operational Plan 2009/2010, Appendix 1                                                                  93

								
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