John C. Snider
(404) 213-8658 Cell
CERTIFIED QUALITY ENGINEER
24 Years of Experience in
Quality Engineering and Technical Writing
with Air Force, Government and Industry
SUMMARY OF SKILLS
Standards Compliance - experience with ISO-9000, MIL-Q-9858, MIL-I-45208, MIL-STD-105, et al
Design Validation and Verification Testing
Material Review Board, Failure Investigations & Preventive/Corrective Action
Authoring Policies and Procedures Manuals
Manufacturing/Repair/Calibration Process Documentation and Improvement
Design Guidelines & Technical Specifications
Quality Engineer & Technical Writer (Contractor/Consultant) (2001-present)
Clients included BioLab (Conyers, GA), Hartsfield-Jackson Atlanta International Airport, Emory
University (Decatur, GA), AT&T Wireless (NYC, NY), Write2Market (Atlanta, GA) and Jobsite
Software (Atlanta, GA).
BioLab: Conducted SPC study on powder-fill production line that reduced underfill
noncompliance from ~20% to less than 1%. Led material review board and failure investigation
teams. Completed over 200 Finished Product Specifications, as well as numerous work
instructions and manufacturing/calibration procedures.
Hartsfield: Coordinated the writing and review of over 150 Policies & Procedures for Bureau of
Planning & Development; published new architectural/engineering design guidelines; worked
with executives to flowchart project management processes.
Emory University: Worked with Finance Department to create dozens of Policies & Procedures.
AT&T Wireless Northeast Region: Designed and maintained company’s first comprehensive
intranet website; published company’s internal newsletter.
Various Clients: Responsible for creating technical copy (including case studies, white papers, ad
copy and other documentation). Conducted focused interviews with product end-users and
subject matter experts, from executives to line-workers.
Technical Process Engineer (2000-2001) – BellSouth Internet Services (Atlanta, GA)
Chaired teams to reduce costs and improve ISP operations and customer service procedures.
Documented and revised operational business processes in line with industry standards.
Quality Engineer (1995-2000) – Scientific-Atlanta (Lawrenceville, GA)
Established Design Validation and Verification processes for new product market introduction,
including world’s first HDTV-capable cable set-top.
Spearheaded training effort that delivered 5 new Certified Quality Engineers for the company.
Coordinated Highly Accelerated Life Testing (HALT) and other reliability testing for home-based
and head-end cable equipment.
Quality Engineer (1993-1995) – Firearms Training Systems (Suwanee, GA)
Responsible for all areas of quality in producing reliable small arms training simulators for
military/government/international clients, including chairing material review board, supplier
quality review committee and corrective action committee.
Ensured compliance with various military/industry standards, including MIL-Q-9858, MIL-I-
45208, MIL-STD-105 and IPC-A-610.
Initiated numerous procedures crucial to company’s eventual ISO-9000 certification.
Quality Engineer (1991-1993) – GEC Avionics (Norcross, GA)
Developed, wrote and trained personnel in company’s first statistical process control (SPC)
Tracked supplier quality; performed supplier audits; chaired material review board for
nonconforming components and assemblies.
Created procedures to streamline quality processes for aerospace and deep-sea oil systems.
Performed process audits and first article inspections.
Microelectronics Quality Engineer (1989-1991) – Electromagnetic Sciences (Norcross, GA)
Supervised inspection of cutting-edge aerospace communications components and assemblies.
Developed inspection criteria for new ferrite/microwave technologies.
Audited suppliers/subcontractors and conducted on-site first article inspections.
Calculated reliability (MTBF) for complex electronic assemblies.
Wrote dozens of component specifications and inspection procedures.
Microelectronics Process Engineer (1985-1989) – US Air Force (Robins AFB, Warner Robins, GA)
Led team that pioneered on-base manufacturing of hybrid microcircuits, reducing aircraft repair
turnaround time and ensuring component replacement availability (published in Master’s thesis).
Created and maintained documentation for manufacturing and repair processes.
Proficient in the following tools: Microsoft Word, Excel, PowerPoint, Visio, FrontPage,
WordPress/PodPress, Paint Shop Pro, Audacity
EDUCATION AND PROFESSIONAL ASSOCIATIONS
Certified Quality Engineer and Member, American Society for Quality
Chair of Programming Committee (annual Currents conference) and Member, Society for
MS Engineering Management, Mercer University, Macon, GA
BS Electrical Engineering, University of Kentucky, Lexington, KY