2009 – 2012 Business Plan
North Central Alberta CFSA
BUSINESS PLAN 2009-12
This business plan for the three years commencing April 1, 2009 was prepared in accordance with the
Government Accountability Act, Child and Family Services Authorities Act, and directions provided by the Minister
of Children and Youth Services. All material economic and fiscal implications known at March 12, 2009
have been considered in preparing the business plan.
The Child and Family Services Authority’s priorities outlined in the business plan were developed in the
context of the business and fiscal plans of the Ministry of Children and Youth Services. We are committed
to achieving the planned results laid out in this business plan.
Signed by the Child and Family Services Authority Co-Chairs on behalf of the North Central Alberta Child
and Family Services Authority.
ORIGINAL SIGNED BY BRIAN ORIGINAL SIGNED BY AUDREY
BROUGHTON, CO-CHAIR FRANKLIN, CO-CHAIR
Brian Broughton Audrey Franklin
March 25, 2009 March 25, 2009
MINISTRY VISION MINISTRY MISSION
Strong children, youth, families and communities. Working together to enhance the ability of families and
communities to develop nurturing and safe
environments for children, youth and families.
NORTH CENTRAL ALBERTA NORTH CENTRAL ALBERTA CHILD
CHILD AND FAMILY SERVICES AND FAMILY SERVICES
AUTHORITY VISION AUTHORITY MISSION
Children, youth and families reaching their full potential To enhance the lives of children, youth and families
within a safe and nurturing environment through engaging our communities and leading in the
creation and delivery of quality, community based
services, which respect individual beliefs, cultures and
SIGNIFICANT OPPORTUNITIES AND CHALLENGES
North Central Alberta Child and Family Services Authority (CFSA) works closely with its communities and service
providers to develop and deliver programs and services to serve and help children, youth and families within the
boundaries of the Region. The Region has a total population of 172,819 and 47,542 within that population are from 0
to 17 years of age. It covers the second largest geographical area in Alberta - 110,000 km2 – and it is the 4th largest in
The Region is organized into 4 zones and operates 12 district offices. The cultural diversity, geographical size and rural
populous are all challenges that North Central Alberta CFSA must factor in when developing programs and services to
meet the needs of those in the Region. The Region has a diverse and growing economy including agriculture, ranching,
gas, oil and forestry industries.
Some challenges facing the population of this Region are a higher percentage of lone parent families, a shortage of
affordable housing, public transportation issues and the lack of child care spaces in smaller communities. To meet
some of the challenges faced by those residing in the Region, the Authority supports a variety of initiatives such as the
Prevention of Family Violence and Bullying, Parent Link Centres, Youth Networks, and Fetal Alcohol Spectrum
Disorder (FASD) programs. Some of the newest programs to be rolled out include Mediation, Creating Child Care
Spaces and the Casework Practice Model.
Child Population 1
Region (0 – 17) % Aboriginal # Aboriginal
Region 7 47,542 26.0 12,440
Alberta 814,575 9.0 78,260
Percentage of the Population Below the Low Income Cut Off2
Region % Couple # Couple % Lone # Lone
Families Families Parent Parent
Region 7 6.0 2,210 40.8 4,710
Alberta 8.4 54,820 40.7 63,840
In December 2007 North Central Alberta Child and Family Services Authority capitalized on an opportunity to partner
with Alberta Justice to deliver mediation in a child protection context. Mediation within the realm of child intervention
has been shown to contribute to increased collaboration, improved communication, increased likelihood of guardians
identifying and completing goals as well as a decrease in the time spent in court. The mediator’s role is to support
decision making processes outside of the court room.
The Mediation Program continues to gain momentum and expand, with current efforts focused on developing
protocols to offer mediation within the Family Supports for Children with Disabilities (FSCD) program. Aboriginal
and Métis families are also able to access culturally appropriate services through this program.
Statistics Canada, 2006 Census data
Statistics Canada, taxfiler data
Creating Child Care Spaces
Child care has focused on Creating Spaces and Out of School Care development. The CFSA is working with
community partners to address the continuum of child care options. Programs are being developed to enhance
services and where needed, to consider expanding options including going into communities where there are no child
care options being offered.
The child care spaces targets have been met and the challenge now is to find child care providers in areas that currently
offer no child care options. Discussions with communities on the creation of out of school care are also proceeding
and the goal is to have most communities offering the continuum of child care options to families.
Casework Practice Model
The Casework Practice Model was developed in order to provide the best services possible. The intention of the
Casework Practice Model is to provide staff members, at all levels of the organization, with a foundation from which
to provide services. North Central Alberta Child and Family Services Authority has completed the regional
implementation of the model.
Much of the focus of the program has been on increased engagement of the family and a more thorough assessment in
the initial stages to help create opportunities for better outcomes for families. During the next year it is anticipated
these program changes will provide families with the tools and support to meet their needs.
Community partnerships are integral to providing the best and most coordinated services to children, youth and
families. The North Central Alberta Child and Family Services Authority will continue to seek opportunities to obtain
community feedback and promote awareness about the programs and services offered. Through joint planning
sessions the Region has been able to determine some of the most significant challenges in North Central Alberta CFSA
The recruitment and retention of staff has been identified as an ongoing challenge. The rural locations of the offices
and the competitive wages in other sectors are some of the contributing factors.
Community partners have identified service barriers such as having to go to different offices for services that could be
streamlined, travel and accessing available services as the biggest challenges facing the Authority. North Central
Alberta Child and Family Services Authority is dedicated to working with partners to find appropriate and viable
solutions to these issues in order to provide services that are integrated and family friendly.
Aboriginal Children, Youth and Families
North Central Alberta Child and Family Services Authority strives to ensure all services are culturally appropriate. The
Region will continue to develop and maintain effective cultural supports such as:
• A Protocol Agreement with the Métis Nation of Alberta
• Engagement of Delegated First Nation Agency Partners (DFNA) and DFNA Boards to discuss common
concerns and soliciting input from Aboriginal Elders and leaders in support of programs and services
• Working with Region 10 for the identification & direct service delivery of off-settlement Métis Children
• Continued use of Family Group Conferencing
• Increasing our support to Aboriginal children, youth and families (Approximately 59% of the children and
youth who are in care and receiving child protection are Aboriginal )
• Increasing the percentage of Aboriginal children in foster care and kinship care who are placed with
Fetal Alcohol Spectrum Disorder (FASD) – Communities of Practice
The North Central Alberta Child and Family Services Authority will be contributing to the research project; “A Good
Guardian: Addressing the Complex Needs of Children with FASD in the Care of Children and Youth Services”, and
will serve as a pilot site. The project involves enhanced case management practices for children with FASD (diagnosed
or suspected). The original research model found significant outcomes from the project in relation to improved
placement stability, care-giver relationships as well as reduced risk behaviours.
Pilot sites will be funded to implement the study for 18 months allowing for two additional staff to work on the
project, and staffed in two areas – Foster care & Intervention. The research will be conducted by a team from the
University of Calgary, for which the results will be published.
Central West Fetal Alcohol Spectrum Disorder (FASD) Network
The Central West area approved its FASD network in January 2009 to develop opportunity for service provision in the
area of FASD diagnosis, treatment and supports for children to adulthood. The key partners have formed a
Leadership Team to provide direction to an Interim Executive Director to form and develop a corporation. The
Leadership team has a wealth of partners and knowledge that include Alberta Health and Wellness, Alberta Education,
Seniors and Community Supports, Alberta Employment and Immigration and community members at large that
should see this network progress well to meet the needs of this clientele.
Circle of Security
An opportunity to partner with Alberta Health and Wellness is being explored to develop a possible pilot project
implementation of “Circle of Security” as a therapeutic model in working with young parents to focus on attachments
with infants and children. This preventative program will focus on early intervention and prevention in partnership
with Parent Links and other resources. It will require a strong partnership agreement with Albert Health and Wellness
in order to be successfully implemented.
Family Supports for Children with Disabilities (FSCD) Capacity Building
FSCD and Persons with Developmental Disabilities (PDD) have met to explore a partnership opportunity that would
focus on building parent and community capacity. The outcome of this proposed service will be the development of a
Family Resource Centre that would provide support and assistance to families who wish to manage their own support
services. There are a number of other benefits to this project including increased access to supports for families,
increased community awareness of respite and the benefits it brings to both the individual receiving support and the
caregiver, and access to important employment related information.
Multi-Disciplinary Team (MDT) Review
The MDT has been put in place to review the cases of children in the Region who require specialized services. This has
been a challenge and an area of concern for families accessing specialized services for children through FSCD.
Currently the province has started a process to review the MDT process provincially. A committee is being put in
place. North Central Alberta Child and Family Services Authority has provided the names of two potential parent
representatives for this process.
Specialized Foster Care
The foster care unit has recognized the current complement of foster homes is not equipped to provide the kind of
care necessary for teens with significant acting out behaviours. Many of these youth currently live in group or
treatment care but with limited numbers of placements in a home. With professional skills developed in managing
difficult behaviours, youth could be transitioned to families. North Central Alberta Child and Family Services
Authority believes that specialized homes caring for no more than two youth can be established to support youth
transitioning from group care. These homes will come with established skills in care giving and be willing to undergo
training to increase their capacity to manage challenged youth.
Safe Visitation Pilot
A proposal for a pilot within the Region to offer Safe Visitation as part of the continuum of services for Family
Violence issues is being pursued. The regional proposal will endeavor to service a specific area with the objective to
expand services to other communities over time.
North Central Alberta Child and Family Services Authority has embraced the opportunity to participate in the
province-wide initiative on Outcomes-Based Services in an effort to optimize services within the Region. With
outcomes-based services, agencies and Authority staff will work closely together in order to support children, youth
Outcomes-Based Services will support and strengthen the ongoing evolution of child intervention in Alberta from
public policy to legislation and practice.
STRATEGIC PRIORITIES 2009-12
Through the North Central Alberta Child and Family Services Authority’s review of external and internal challenges, the strategic
priorities described below have been identified. These are in addition to the important ongoing core activities of the CFSA.
1. Increase Access to North Central Alberta Child and Family Services Authority is working hard to ensure
Quality, Affordable there are ample opportunities in all of the Region’s communities for parents to receive
Child Care the greatest number of choices in child care. Working closely with the provincial
government, programs and incentives are being put into place to promote and develop
child care as a career in hopes to create even more Early Childhood Development
services, programs and initiatives. This will result in the accreditation of more child care
Goals 1 and 5 centres, family day home agencies, home visitation and other parenting supports in the
years to come that also take into consideration the needed flexibility in isolated
communities where options may be limited.
2. Build Social Service A skilled workforce is essential in delivering a high caliber of programs and services to
Delivery Capacity children, youth and families. North Central Alberta Child and Family Services Authority
through a Skilled works hard to recruit the most qualified individuals and offer continuous training to
Workforce staff to ensure they have the most current knowledge and tools available to them. The
CFSA seeks to create a work environment that encourages employees to remain with
Linkage: the organization.
Goals 1, 2, 3, 4 and 5
3. Improve Services for The CFSA will continue to enhance and develop relationships and partnerships with
Aboriginal Children, Aboriginal communities, organizations, Elders, Delegated First Nations Agencies
Youth and Families (DFNA), and First Nations Designates to provide programming and service delivery
supports to meet the needs of its diverse Aboriginal population. The CFSA will
continue to develop and deliver supports for children in care with particular attention to
culturally appropriate permanent homes and placement options such as Aboriginal
Goals 1, 2, 3 and 4 foster homes and Kinship Care arrangements.
4. Enhance Outcomes for Through ongoing collaboration and partnerships, the CFSA will continue to develop,
Children in need and in promote and strengthen the coordinated regional response to family violence and
care bullying, Identification of need and development of appropriate services in communities
to assist families and children coping with these issues will be ongoing. The Region will
continue to ensure children and youth in care receive safe, supportive, permanent and
culturally appropriate placements in a timely manner.
Goals 2, 3 and 4
5. Focus Prevention and The CFSA will continue to work closely with other Ministries, local municipalities,
Early Intervention community partners, stakeholders and service providers to ensure that the services are
Services on Vulnerable well-integrated, covering the spectrum of early identification and prevention for the
and At-risk Populations vulnerable and at-risk populations. The CFSA will continue to hold regular partner
meetings to ensure areas of need or enhancement are identified in communities to
Linkage: ensure that program development can be added, shifted or changed as identified.
Goals 1, 2, 3, 4 and 5
CORE BUSINESSES, GOALS, STRATEGIES AND PERFORMANCE
Core Business One: Prevention - Promoting the development and well-being of
children, youth and families
Children and youth will have a healthy start in life and the
GOAL ONE supports they need to reach their potential
What it means The CFSA recognizes the importance that the first six years of a child’s life play in terms of setting
the foundations for children to learn, grow, and reach their potential. While parents have the
primary responsibility for raising their children, government, communities, organizations, schools
and businesses all have supporting roles to play in meeting the needs of children and youth.
Expected outcomes: Children, youth and families have access to quality information, supports and
services to strengthen the family unit and increase their well-being.
1.1 Deliver and support Early Childhood Development services, programs and initiatives, home
visitation and other parenting supports, and accreditation of child care centres and family day home
agencies, to ensure parents and families have access to quality child care and children have the
support they need to reach their full potential.
1.2 Work with stakeholders to increase capacity and access to community based services for children
with disabilities and their families.
1.3 Support the development and creation of accessible and flexible child care options.
1.4 Continue to support Parent Link programs.
Performance Measure Target Target Target
2009-10 2010-11 2011-12
1.a Percentage of families accessing the Family Support
for Children with Disabilities Program who indicate the (2006-07)
services provided had a positive impact on their child. 86.4% n/a* 87% n/a*
1.b Percentage of licensed day care centres and (2006-07)
contracted family day home agencies that are 82.6% 83% 85% 90%
1a Family Support for Children with Disabilities Survey
1b Child Care Information System
* The survey is administered every second year and no target is set in the intervening years.
Core Business Two: Preservation and Protection - Keeping children, youth and
families safe and protected
Families will be safe, healthy, and able to promote children's
GOAL TWO development
What it means The CFSA works with all its partners to promote community-based strategies and resources that
help families be safe, healthy, resilient and self-reliant by overcoming at-risk circumstances and
ensuring children reside in permanent, nurturing homes.
Expected Outcomes: Children, youth and families overcome at-risk circumstances. Children, youth
and families are safe, healthy, resilient and self-reliant.
2.1 Continue to work closely with partners and stakeholders to coordinate service delivery that assists
families to overcome at risk circumstances as early as possible.
2.2 Collaborate with other ministries and community partners to determine what community resources
are required to reduce risks to children, youth and families.
2.3 Through collaboration develop and strengthen the coordinated regional response to family violence
and bullying with culturally appropriate and accessible community-based services and supports.
2.4 Collaborate with community partners, stakeholders and service providers to improve supports for
children, youth and families impacted by substance use including those affected by Fetal Alcohol
Performance Measure Last Actual Target Target Target
(2006-07) 2009-10 2010-11 2011-12
2.a Percentage of families accessing Ministry programs
that indicate positive impacts for their children.
Programs surveyed are:
84.4% n/a* 90% n/a*
• Foster Care
2a Foster Care Review Survey
* The survey is administered every second year and no target is set in the intervening years.
Children in need will be protected and supported by permanent,
GOAL THREE nurturing relationships
What it means Every child deserves a home where they are safe and nurtured. The CFSA intervenes to support
families in providing children with environments that are safe and nurturing and free from abuse and
neglect. When circumstances require children to be taken into care, the goal is to reunite the children
with their families or to place children in other nurturing permanent homes as soon as possible.
Expected Outcomes: Children and youth in need are protected from further abuse and neglect.
Children and youth in care are placed in secure and stable environments that allow for the
development of life-long relationships and connection to family, culture and community.
3.1 Continue to implement the Child, Youth and Family Enhancement Practice Framework and
incorporate the new Casework Practice Model which will support caseworkers ability to improve the
safety and well-being of children, involve families and children in decision making, assure quality
services to promote children’s development, shorten the time children spend in care, and unite
children with their families or place in other permanent, nurturing homes.
3.2 Continue to support youth in transition (ages 13 to 22) by enhancing the continuum of coordinated
services and supports available to assist youth to reach independence successfully.
3.3 Continue to develop and support a range of placement options that establish permanency for youth.
3.4 Continue to promote and develop Family Group Conferencing to ensure children and youth have
strong connections to family, culture and community.
Performance Measures Last Actual Target Target Target
(2007-08) 2009-10 2010-11 2011-12
3.a Percentage of children who suffer injury that results in
hospitalization or death while receiving protective
services. 0.1% 0% 0% 0%
3.b Number of children, in the permanent care of the
Director, for whom Adoption or Private Guardianship
Orders are granted. 48 30 30 30
3.c Percentage of children and youth who received child
intervention (family enhancement or protective
services) and did not require protective services within
12 months of file closure. 85% 87% 89% 91%
3a, 3b and 3c Child Youth Information Module (CYIM)
Core Business Three: Partnerships - Promoting healthy communities for children,
youth and families
The well-being and self-reliance of Aboriginal children, youth,
GOAL FOUR families and communities will be promoted and supported
What it means First Nations, Métis and other Aboriginal people have the desire, ability and commitment to
improve outcomes for and the success of Alberta's children, youth and families and communities.
The CFSA works with First Nations, Métis and other Aboriginal people to build on the strengths of
Aboriginal communities in developing the governance, accountability and service delivery capacity to
promote the care of their children, youth, and families.
Expected Outcomes: Aboriginal communities have the capacity to meet the needs of children,
youth and families. There is a reduced number of Aboriginal children represented in the child
intervention caseload. Aboriginal children, youth and family receive culturally appropriate services.
4.1 Enhance and develop relationships and partnerships with Aboriginal communities, organizations,
Elders, Delegated First Nations Agencies (DFNA), and First Nations Designates to improve
planning, delivery, and coordination of services for Aboriginal children, youth and families.
4.2 Continue to build the capacity of the CFSA to provide culturally appropriate services, such as
kinship care, and including placements to ensure that Aboriginal children and youth in care are safely
returned and/or connected to their families and communities.
4.3 Continue to develop training opportunities and processes that support culturally appropriate service
4.4 Engage in joint, strategic planning between Region 7, the Métis Nations of Alberta Association, and
Region 10 Métis Child and Family Services Authority, in meeting the needs of Métis children, youth
Performance Measure Last Actual Target Target Target
(2007-08) 2009-10 2010-11 2011-12
4.a Percentage of Aboriginal children in foster
care/kinship care who are placed with Aboriginal
families. 28.7% 40% 42% 44%
4a Child Youth Information Module (CYIM)
Communities will have the capacity for shared planning and delivery of
GOAL FIVE services that promote the well-being of children, youth and families
What it means Children must have safe places to learn, grow and thrive outside the home, and a strong connection
to family and community. The CFSA works in partnership with Albertans to build on the unique
capacity of communities to deliver the right services for children, youth and families, in the right
place, and at the right time.
Expected Outcomes: Communities are responsive to issues/needs faced by children, youth and
families. Children, youth and families participate in decisions that affect them.
Strategies 5.1 Work collaboratively through the North Central Alberta Community Governance Agreement to
develop strategic plans at a community level for improved service delivery to children, youth and
5.2 Continue to develop and implement the CFSA’s planning, evaluation, communications and
community engagement processes.
5.3 Facilitate, promote and recognize youth engagement by supporting North Central Alberta Youth
Consultations which provide input on key issues to the CFSA Board and management.
5.4 Continue to develop and refine the use of innovative technologies to enhance supports and
accessibility to services for children and families.
Performance Measures Under Development:
A new regional measure is being developed for this goal that will measure community initiatives in the region.
REGION 7 - NORTH CENTRAL ALBERTA CHILD AND FAMILY SERVICES AUTHORITY
STATEMENT OF OPERATIONS
(thousands of dollars)
2007-08 2008-09 2008-09 2009-10 2010-11 2011-12
Actual Budget Forecast Estimates Target Target
Transfer from Department 45,620 46,834 47,730 48,324 49,475 50,627
Miscellaneous - Inter Authority 575 395 395 395 395 395
Other Revenue - Donations/External 118 - - - - -
Total Revenue 46,313 47,229 48,125 48,719 49,870 51,022
Promoting the development and well being of
children, youth and families
Family Support for Children with Disabilities 4,006 4,649 4,649 4,865 4,928 4,991
Child Care 3,356 3,748 4,250 3,920 3,920 3,920
Prevention of Family Violence and Bullying - - 100 71 71 71
Parenting Resources Initiative 790 718 718 707 784 862
Fetal Alcohol Spectrum Disorder Initiatives 488 197 475 238 287 335
Keeping children, youth and families safe and protected
Child Intervention Services 22,820 24,325 24,325 24,519 24,929 25,339
Foster Care Support 12,069 10,824 10,824 11,967 12,513 13,061
Protection of Sexually Exploited Children 62 140 140 88 94 99
Child and Youth Support 501 540 540 503 503 503
Promoting healthy communities for children, youth and families
Community Initiatives 19 187 203 24 24 24
Program Support 1,272 1,260 1,260 1,222 1,222 1,222
Board Governance 185 240 240 200 200 200
Capital Amortization 12 6 6 - - -
Inter-Authority Services 575 395 395 395 395 395
Valuation adjustments 80 - - - - -
Total Expense 46,235 47,229 48,125 48,719 49,870 51,022
Gain/(Loss) on Disposal - - - - - -
Net Operating Result 78 - - - - -
Decrease (Increase) in Capital Assets 12 6 6 - - -
Surplus (Deficit) 90 6 6 - - -
NEW CAPITAL INVESTMENT - - - - - -
Less: Disposal of Capital Asset - - - - - -
Less: Capital Amortization (12) (6) (6) - - -
INCREASE (DECREASE) IN CAPITAL ASSET (12) (6) (6) - - -