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					Gold Coast City Council


Partners in Technology Industry Briefing
7 August 2009
Gold Coast City Council

Organisation’s overview

• Second largest local government in Australia
• Approximately 3,300 staff
• $1.3 billion budget for 2009/10
   • $704 million operating
   • $595 million capital
   • $13 million loan redemption
Gold Coast City Council

Organisation’s vision for the future
• A roadmap to implement 2009 – 2013:
  • Enterprise Resource Planning Suite
  • Property suite
  • Online services
  • Mobile capability
  • Legislative compliance through information
    management
  • Address continuity and recovery
Gold Coast City Council

Total ICT Budget
•   $33 million – Operating (includes Records Management and Spatial
                   Information Services)
•   $32.5 million – Capital (Programs, projects and lifecycling)

Operating Environment
•   3500 desktops (HP)
     – Windows XP, Office 2003, Moving to Office 2007
•   300 Servers (HP), MS Windows and UNIX (physical and virtual)
•   Legacy Fujitsu Mainframe
•   SANs (HP EVA8000 series)
•   CISCO communications equipment
•   Novell File and Print services, plans to replace Netware with the Windows
    platform for file and print services
•   Systems Integration – BEA WebLogic and AquaLogic
•   Database - SQL Server, Oracle RDBMS
Gold Coast City Council

Key Systems - Administrative
•   Hummingbird eDRMS
•   Oracle Financials
•   Chris21 (Frontier) Payroll
•   HP Openview Service Desk
•   CA Clarity for Portfolio and Project Management (with MS
    Project)

Key Systems - Operational
•   Grange – Billing
•   Citipac – Property and Receipting
•   Ellipse – Procurement
•   Hansen, CABS – Gold Coast Water
•   Business Objects (BI)
•   MapInfo GIS
Gold Coast City Council
Major Procurement
Enterprise Resource Planning (ERP)
• Supply of an ERP solution across the following functional areas:
         •   Financial Management
         •   Human Resource Management
         •   Procurement
         •   Customer Relationship Management
         •   Asset Management

•   Supply of design and implementation services (staged
    implementation) for the offered solution/s including:
         •   Software installation and testing
         •   Application configuration services based on standard processes
         •   Application integration
         •   Training and knowledge transfer
         •   Data conversion, mapping and migration
         •   Custom reports development

•   Supply of ongoing software support and maintenance services for
    the offered solution/s
Gold Coast City Council
Enterprise Resource Planning (Cont)

•   In addition, Council may consider options presented by vendors
    in the following areas:
     • Provision of organisational change management services
     • Provision of third party integrated applications (where the core
        functionality specified by Council cannot be met through the
        proposed solution/s)

•   Other information:
     • Council is seeking a prime contractor arrangement.
     • Council expect software vendor representation to be key
       component of any proposed consortium.
     • The Program life is over 2 years and core functionalities will be
       deployed by staged roll-out.
     • Significant pre-implementation planning and mobilisation activities
       have been underway since February 2008 and will continue.
Gold Coast City Council
Property Program
•   Supply of a Property solution across the following functional
    areas:
         •   Property Management
         •   Rating and Billing
         •   Licensing, Approvals, Permits, Registrations and Inspections/Compliance
         •   Development Applications
         •   Property and Title Searches
         •   Planning and Development
•   Supply of design, development and implementation services for
    the offered solution/s including:
         •   Analysis and design of configuration options
         •   Software development and installation
         •   Implementation of workflow/business processes within the system
         •   Design and implementation of necessary integrations with other Council systems
         •   Design and implementation of necessary integrations with external systems (eg.
             Smart eDA & HAF eDA)
         •   Data analysis, conversion, mapping and migration
         •   Report development
         •   Testing (unit, system and integration)
         •   Training and knowledge transfer
Gold Coast City Council
Property Program
• Supply of software support and maintenance services for
  the offered solution/s

• In addition, Council may consider options presented by
  vendors in the following areas:
   •   Provision of organisation change management services
   •   Provision of enhancements to proposed core solution/s (where the core
       functionality specified by Council cannot be met through proposed COTS
       solution/s)
   •   Provision of ongoing support of software enhancements through
       incorporation into future versions of base solution/s
   •   Provision of third party integrated applications (where the core functionality
       specified by Council cannot be met through the proposed solution/s)

• Other information:
   •   Council is seeking a prime contractor arrangement and will give preference
       to consortia with the software providers as the prime contractor.
   •   A staged implementation will be used to roll out the core functionalities over
       a two (2) year period after contracts are formed.
    Gold Coast City Council

Information Management Program

•   Information Lifecycle Management Project
•   Web Platform Refresh Project
•   iSPOT Workflow Project
•   Right to Information and Privacy Project
•   iSPOT Improvement and Consolidation Activities
•   Enterprise Search Project
•   Digital Asset Management Project

Business Case for this Program currently being refreshed.

• Procurement of a new single web platform (Internet and intranet); and
• Information Lifecycle Management (HSM, Tiering and Archiving solutions for
  unstructured data)
Gold Coast City Council

Online Services

• The scope of this program is to

  • Assess Council’s requirements for provision of services online
    (internal and external)
  • Streamlining/Consolidation of Council's websites - consistent
    messaging and information
  • Provision of online electronic transaction processing to external
    customers for Council’s services
  • Web-based communication and information sharing channels
  • Introduction of end-to-end life-cycle digital identity for Council
    customers

• Procurement of payment gateway technology, and a web-
  based identity management solution
Gold Coast City Council

Mobility Program

• The scope of this program is to

  • Roll out and embed XORA Gold service as an ICT service offering
    (already progressed)
  • Ensure capability is delivered to allow Council staff to access
    information remotely – leverage thin client capability
  • Extended service offering for capturing in-field information relating
    to Council inspections
  • Delivery of in-field infringement solution for City Parking (already
    progressed)

• To allow for an extended service offering, particularly
  for licensing inspections in 2010 a “next generation”
  mobile platform will need to be provisioned.
Gold Coast City Council

Future procurement activities 2009 -2011

•   Contract resources – about to engage market through Local
    Buy to establish a new panel arrangement (Sep/Oct 09)
•   Consultancy and business analysis services
•   Technical, development and integration services
•   Strategic sourcing and/or outsourcing opportunities
•   Archiving and information management
•   Server (HP) and network (Cisco) lifecycling
•   Multi-function devices (Ricoh)
•   PC peripherals (diverse range, approved product list)

    NOTE: Council may utilise any of a number of different
    procurement avenues to acquire these services.
Gold Coast City Council
Dealing with the GCCC
• Expressions of Interest, Requests for Information and
  Requests for Tender are advertised, via:
   •   Gold Coast Bulletin
   •   The Courier Mail
   •   The Australian (in some instances)
   •   GCCC website
   •   www.lgtenderbox.com.au
• Suppliers are able to register with LG Tenderbox (at
  no cost).
• When tenders are advertised registered vendors are
  notified via an automatic email.
• This service enables tender documentation to be
  downloaded electronically 24/7.
Gold Coast City Council

A Proposal … …
• Six monthly open discussion/session
  with interested industry representatives
• Chief Information Officer, Manager
  Project Management Office and
  Manager, IT Operations
Gold Coast City Council

Contact Details
• Nina Meyers – Manager, Project
  Management Office
  – (07) 5581 6905
  – nmeyers@goldcoast.qld.gov.au
Gold Coast City Council

Disclaimer

 The information provided in this briefing has
 been provided for information purposes only
 to assist you with your business planning and
 is subject to change without notice.
Gold Coast City Council




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