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					Boost Corporate Profits
Boost Corporate Profits                                                                                             Corporate and Professional Education

and Employee Retention
and Employee Retention
   Professional Development Workshops
   ProfessionalDevelopment Workshops                                                                                                  2 0 1 1
   and Certificate Programs
   and Certificate Programs
   - Corporate Sponsored
   - Individual Enrollment

                                                                     OFFERINGS

 Customized Corporate Programs . . . . . . 1                                    Geometric Dimensioning and Tolerancing . . . . . . 15

 Project Management                      . . . . . . . . . . . . . . 3          Lean Enterprise        . . . . . . . . . . . . . . . . . . . . . . . . 17

 Process Improvement . . . . . . . . . . . . . . 9                              Leadership and Management Development . . . . . 21




ALL PROGRAMS OFFERED AT YOUR CORPORATE SITE OR

Chelmsford, MA         ■   Marlborough, MA       ■   Worcester, MA   ■   Taunton, MA — new location!


  F O R M O R E I N F O R M AT I O N :        508-831-5517           www.cpe.wpi.edu/+ProfDev
Ta b l e o f C o n t e n t s
  Corporate Training — Partner with WPI . . . . . . . . . . . . . . . . . . . . . . .                             1   Lean Enterprise ▲ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17
  On-Site Consultations and Customized Data Clinics ▲ . . . . . . . . . . . . . . . . . .                         2   Understanding and Implementing Lean Tools and Techniques ▲ . . . . . . . . . . . .18
  Project Management                  ......................................                                      3   Poka Yoke Theories, Principles and Applications ▲ . . . . . . . . . . . . . . . . . . . . .18
  Fundamentals of Project Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                  4   Implementing the Five S + 1 System - Creating the Visual Workplace ▲ . . . . . .18
  Effective Project Schedule Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                 4   Design for Manufacturability ▲ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .18
  Project Risk Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .             4   How to Implement Kaizen/Events at Your Company ▲ . . . . . . . . . . . . . . . . . .19
  Essential Leadership & Teambuilding Skills for Project Managers. . . . . . . . . . . .                          4   Improving Cycle Time Through Setup Reduction ▲ . . . . . . . . . . . . . . . . . . . . .19
  Managing Outsourced Projects                 .................................                                  5   Implementing Lean for Administration ▲ . . . . . . . . . . . . . . . . . . . . . . . . . . . .19
                       TM
  Microsoft Project         2007 . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .      5   Leadership and Management Development . . . . . . . . . . . . . . . . . . . .21
  PMP Exam Preparation & Review . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .
       ®
                                                                                                                  5   INDIVIDUAL DEVELOPMENT LEVEL
  Stakeholder Management Workshop ▲ . . . . . . . . . . . . . . . . . . . . . . . . . . . .                       5       Time Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
  Managing the New Product Development Process ▲ . . . . . . . . . . . . . . . . . . .                            6       Collaborative Communications - NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . .22

  Extreme Project Management: Computer-Based Simulation ▲ . . . . . . . . . . . . .                               6       Influencing and Managing Peers - NEW . . . . . . . . . . . . . . . . . . . . . . . . . .22
                                                                                                                          Powerful Presentation Skills          . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .22
  Institute of Project Management Certificate Program ▲ . . . . . . . . . . . . . . . . .                         7
                                                                                                                          Finance for Engineers and Technical Professionals . . . . . . . . . . . . . . . . . . . .22
  Process Improvement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .                 9
                                                                                                                      MANAGEMENT LEVEL
  Value Stream Process Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10
                                                                                                                          Essential Management Skills for New Managers . . . . . . . . . . . . . . . . . . . . .23
  Introduction to Six Sigma Process Improvement
   Tools and Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10               Becoming an Effective Leader ▲ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

  Basic Statistical Process Control . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10                 Leading Successful Cross-Functional Teams . . . . . . . . . . . . . . . . . . . . . . . . .23

  Failure Mode and Effects Analysis . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .10                   Performance Management - NEW . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .23

  Introduction to Design of Experiments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .11                     Improving Your Negotiating Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

  Advanced Problem Solving and Root Cause Analysis . . . . . . . . . . . . . . . . . . .11                                Handling Conflict, Confrontation and Difficult People . . . . . . . . . . . . . . . . . .24

  Developing the Team Process for Continuous Improvement ▲ . . . . . . . . . . . . .11                                    Leading Through Change . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

  Introduction to Advanced Design of Experiments ▲ . . . . . . . . . . . . . . . . . . . .11                              Train the Trainer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .24

  The Science of Leadership ▲               . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .12       Leading Remote and Virtual Teams ▲ . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
                                                                                                                      SENIOR LEADERSHIP LEVEL . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .25
  The Design for Six Sigma Institute (DFSS) Certificate Program ▲                           . . . . . . . . . .12
                                                                                                                      Instructors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .26
  Six Sigma Process Improvement Certificate Program ▲ . . . . . . . . . . . . . . . . .13
                                                                                                                      Additional Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .27
  Geometric Dimensioning and Tolerancing . . . . . . . . . . . . . . . . . . . . . .15
                                                                                                                      Registration Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28
  Basic Geometric Dimensioning and Tolerancing . . . . . . . . . . . . . . . . . . . . . . .16
  Advanced Geometric Dimensioning and Tolerancing . . . . . . . . . . . . . . . . . . .16                             Wherever you see the ▲ Corporate-Sponsored symbol, these offerings are
                                                                                                                      provided exclusively for your company, to groups of 10 or more of your
  Six Sigma Tolerance Stack-Ups Analysis ▲ . . . . . . . . . . . . . . . . . . . . . . . . . .16                      employees. (Note: All programs in this catalog can be tailored as ▲ Corporate-
                                                                                                                      Sponsored offerings.)
C O R P O R AT E T R A I N I N G — PA R T N E R W I T H W P I

Gain Relevant
INCREASE




                                                                                                                                                                                        CORPORATE TRAINING
EMPLOYEE
Knowledge for
RETENTION AND
WPI’s corporate training features customized programs
to meet your specific business challenges. You will learn

Immediate Use
current, concise information and the latest applications
and techniques designed to keep you and your company
competitive. We will conduct training at your corporate
                                                            American Superconductor Corporation partnered with WPI Corporate and Professional Education to develop and deliver a
                                                            seven-day Executive Education Leadership Institute in 2010. Participants included senior directors and managers from AMSC
site, at your convenience by our experienced,               worldwide — China, Austria, Wisconsin and Devens. Pictured above are the graduates and members of the Executive Team
applications-oriented instructors. In this way, you can     at a special graduation award ceremony held in June 2010.
involve more employees in training at significantly less
                                                                                            at your site.
cost.
Businesses need to accomplish more with fewer resources. Timelines
                                                                                    Why WPI?
                                                                                      E: M.
accelerate, deliverables come due sooner than expected. The
competitive landscape changes continually.
WHY SHOULD I CHOOSE WPI?                                                            T
                                                                                    > Reduce Costs, Boost Profits: Avoid re-work, missed
Move from reactive to proactive mode even in the midst
                                                                                 O EN
                                                                                    deadlines, and costly mistakes. Gain the skills to identify the sources
of constant change by partnering with WPI. Through WPI's
      > Quality — our instructors have extensive subject knowledge, practical   N LEof the problems and solve them, saving thousands of dollars
                                                                                    annually.

                                                                                 EI
corporate training, you'll get customized programs targeted to your
        industry experience and excellent communication skills. >
business challenges. Learn practical skills with cutting-edge help you
        Customization — Tailored to your company’s needs. We                        > Use Practical Knowledge Now: Learn relevant knowledge -
        target keep you and your company nimble, productive,
techniques totopics that are critical to your company’s productivity andand         apply it immediately.
profitable. We conduct trainings at your site, led by our experienced
        profitability.
instructors - all subject You choose the time and the place convenient for
      > Convenience — matter experts. And by holding trainings on-                  > Outstanding Instructors: Deeply experienced industry experts
        your business cycle.
site, you eliminate employee travel and lodging expenses.                           engage employees in lively, pertinent discussions, and guide
     > Confidentiality — with only your employees in attendance,                    participants through rigorous exercises that apply to their every-day
                                                                                         > Comprehensive Materials — participants receive detailed course
       proprietary issues can be discussed openly and productively.                 work. materials and qualify for continuing education units (CEUs).
     > Cost — Eliminate employee travel and lodging expenses with training               > Follow-up                     Receive summary report,
                                                                                    > Customized Documentation —course isatailored to your copies of
                                                                                                     Courses: Every




                                                                                                                                                                                           Corporate and Professional Education
                                                                                    company's needs and culture. We work with you, targeting topics to
 “We researched six training providers. WPI was                                     increase your organization's efficiency and profitability.
A SELECTION OF CURRENT CUSTOMERS
 selected unanimously by the review team, based on            > Convenience: You choose the time and place to match your
 the quality of the instructor, their outside-the-box         business cycle.
                                             work with
 course content, and the ability for us to Instrumentation Laborator y
American Superconductor                                       > Confidentiality: With only your employees in attendance,
                                                                                        Schneider Electric
 WPI to adjust the training for our specific needs.”
Corporation                                                   proprietary issues can be discussed openly and productively.
                                                        Life Technologies                                            Hasbro Games
                                                                   > On-Site Consults: WPI's professional instructors are available
InterGen Johnson, Director, Corporate Performance Management,
   — Susan
                                                                   to
                                                  Candela Corporationwork directly with your teams, at your site, to apply new skills and
                                                       NSTAR                                 Waters CorporationAmerican
Lockheed Martin Missiles and Fire                                  solve problems.           Superconductor Corporation
                                                        NSTAR
Control
                                                                                                                     InterGen



  ALL    WORKSHOPS            CAN     BE   DELIVERED        ON-SITE                                  508-831-5517                    www.cpe.wpi.edu/+ProfDev                                                            1
                                               On-Site Consultations and Customized Data Clinics▲
                                               Available on a corporate on-site basis in either full- or half-day modules.

                                                                                                                                  Customized Data Clinics
CORPORATE TRAINING


                                               On-Site Consults with Subject Matter Experts
                                               Our instructors come to your site to help employees apply crucial skills and       WPI subject matter experts offer individual and group guidance on:
                                               solve immediate problems. Where WPI corporate trainings have been                  Statistical methods, Experiment design and set up, Data interpretation,
                                               completed, these consultations accelerate implementation of newly gained           and Problem-solving methodologies.
                                               knowledge.




                                               S u s t a i n a b l e Tr a n s f o r m a t i o n                                             Y O U ' R E I N G O O D C O M PA N Y —
                                               "Over half of our site, from operators to directors, engaged in WPI's                        SELECTION OF CUSTOMERS INCLUDE:
                                               project-focused Six Sigma Certificate Program over a two year period.
                                                                                                                                            American Superconductor Corporation
                                               So when we recently launched a business transformation process, we
                                               were ready to start from a very high platform. Thanks to WPI, we came                        Anheuser Busch
                                               into the business transformation with higher levels of discipline around
                                               meeting effectiveness, team focused process improvement, statistical                         BAE Systems
                                               process control, root cause analysis, and project management.                                Draper Laboratory

                                               This higher platform allowed us to rapidly obtain sustainable                                General Dynamics
                                               improvements. As we move forward, our partnership with WPI will
                                                                                                                                            Instrumentation Laboratory
                                               continue to grow with our business needs."
                                                                                                  - Sean Paige, Staff Engineer,
                                                                                                                                            Life Technologies
                                                                                                             Life Technologies              Millipore Corporation
                                                                                                                                            National Grid
                                                                                                                                            NSTAR
                                               The Right Balance                                                                            Nypro Inc.
                                               "The workshops on Statistical Process Control, Design of Experiments,
            Worcester Polytechnic Institute




                                                                                                                                            Siemens
                                               and Root Cause Analysis provided me with the right balance of theory,
                                               math, and practice. I use these skills regularly in my work.                                 Stoneridge
                                               They have proven to be such valuable tools that I introduce
                                               my new hires to these and related WPI workshops."                                            Thermo Fisher

                                                            - Kevin Wyndham, Principal Scientist & Manager, Synthesis Group,                Tyco
                                                                                                        Waters Corporation
                                                                                                                                            Waters Corporation


                                                                                                                                            To learn more about how your organization can benefit from these
                                                                                                                                            services, contact Susan Hicks, Senior Business Development Manager,
                                                                                                                                            508-831-6164 or shicks@wpi.edu.




                2                             ALL   WORKSHOPS          CAN    BE   DELIVERED         ON-SITE                         508-831-5517               www.cpe.wpi.edu/+ProfDev
PROJECT MANAGEMENT




                                                                                                                                                                                PROJECT MANAGEMENT
                                                                                                                                                                                PROJECT MANAGEMENT
WPI's project management workshops will show you ways to save time         For those professionals seeking PMP certification from the
and money by applying better project management techniques. These          Project Management Institute (PMI), WPI strongly recommends
very practical programs will teach you how to select, motivate and lead    the following plan of study:
project team members. Proven, workable techniques will help you identify
and solve your most pressing project problems. Learn methods for           Foundation course — should be taken first
maintaining close control of your projects in today's highly competitive       > Fundamentals of Project Management
economic environment.                                                      In any order
Whether your staff is large or small, the principles and practical             > Project Risk Management
applications of project management skills you learn at WPI will benefit        > Effective Project Schedule Management
you immediately.                                                               > Essential Leadership and Teambuilding Skills for Project
                                                                                 Managers
                                                                               > Managing Outsourced Projects
ENROLL IN WPI’S PROJECT MANAGEMENT
CERTIFICATE PROGRAM                                                        Note: WPI recommends attending the two-day PMP® Exam Preparation
If you already know how difficult and crucial project management is -      and Review (see page 5) as close to sitting for the PMP exam as possible. For
meeting deadlines, staying within increasingly tighter budgets, doing      information on the PMP Exam, contact the Project Management Institute at 610-
                                                                           356-4600 or email: customercare@pmi.org.
more with less - then consider enrolling in WPI's Project Management
Certificate Program. This practical program gives you specific tools and
techniques for more efficient, successful management of people and           PROGRAM OF STUDY
projects. Help your organization succeed by bringing your new
products and services to market in the most effective, efficient, and        WPI CERTIFICATE IN PROJECT MANAGEMENT
timely manner possible.
                                                                             To earn your WPI Certificate in Project Management, complete a
                                                                             total of five workshops from GROUPS A and B within three years.
WPI's Project Management:
                                                                             GROUP A — CORE WORKSHOPS
    > Consistent with the principles and techniques outlined in the          Choose at least three:
      Project Management Institute's Body of Knowledge (PMBOK).                 Fundamentals of Project Management . . . . . . . . . . . . . . . . . . . . . . . . . 4




                                                                                                                                                                                 Corporate and Professional Education
                                                                                                                                                                                 Corporate and Professional Education
    > Addresses all of the nine knowledge areas and five process                Effective Project Schedule Management . . . . . . . . . . . . . . . . . . . . . . . . 4
      groups necessary for PMP Certification.                                   Project Risk Management . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4
                                                                                Essential Leadership & Teambuilding Skills for Project Managers. . . . . . . 4
                                                                                Managing Outsourced Projects . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
                                                                                Microsoft Project® 2007 HANDS-ON! . . . . . . . . . . . . . . . . . . . . . . . . . 5
Remember: You can always enroll in an individual workshop without               PMP® Exam Preparation & Review . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
participating in a certificate program.                                         Stakeholder Management ▲ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5
                                                                                Managing the New Product Development Process ▲ . . . . . . . . . . . . . . . 6
                                                                                Introduction to Six Sigma Process Improvement Tools and Concepts . . . 10
                                                                                Advanced Problem Solving and Root Cause Analysis . . . . . . . . . . . . . 11
If you have already completed one or two WPI workshops, you may be              Influencing and Managing Peers NEW . . . . . . . . . . . . . . . . . . . . . . . . 22
on your way to earning a WPI Project Management Certificate.                    Improving Your Negotiating Skills . . . . . . . . . . . . . . . . . . . . . . . . . . . 24
Contact Amanda Keighley, Associate Business Development Manager,
                                                                             GROUP B — ELECTIVES
508-831-4179 or maurer@wpi.edu for details.                                  Choose up to two other workshops listed in this bulletin.

                                                                             ▲ NOTE: Offered exclusively at your corporate location.


    ALL   WORKSHOPS          CAN    BE   DELIVERED      ON-SITE                           508-831-5517                           www.cpe.wpi.edu/+ProfDev                                                         3
                                              FUNDAMENTALS OF                                                                EFFECTIVE PROJECT SCHEDULE
                                              PROJECT MANAGEMENT                                                             MANAGEMENT
                                              Two-day workshop                                                               Two-day workshop
PROJECT MANAGEMENT



                                              This results-oriented workshop will show you ways to save time                 Effective project schedule management is of critical importance to
                                              and money on all of your projects . . . how to get projects completed on       business and industry today. You learn the fundamentals of project
                                              schedule and within budget—maybe even ahead of schedule and under              schedule management. You find out how to establish reasonable estimates
                                              budget!                                                                        through the tracking of task execution and learn how to implement successful
                                                                                                                             techniques for schedule acceleration.
                                              Workshop is consistent with the basic skills inventory of the Project
                                              Management Institute (PMI) and the Project Management Body of Knowledge        Prerequisite: Attendees must have completed a fundamental project
                                              (PMBOK).                                                                       management course or its equivalent.

                                              W H O S H O U L D AT T E N D                                                   W H O S H O U L D AT T E N D
                                              Project managers and leaders; members of project teams; manufacturing,         Project leaders, program managers and others with responsibility for
                                              information technology, and service industry professionals; engineering, new   determining and managing a project schedule; managers of project leaders
                                              product, and R&D professionals; and others.                                    and those with responsibility for reviewing and approving project plans.
                                              1.4 CEUs Awarded                                                               1.4 CEUs Awarded




                                              PROJECT RISK MANAGEMENT                                                        ESSENTIAL LEADERSHIP & TEAMBUILDING
                                              Two-day workshop                                                               SKILLS FOR PROJECT MANAGERS
                                                                                                                             Two-day workshop

                                              In this intensive workshop, you will learn how to establish and                Successful project managers are highly competent planners,
                                              implement a structured approach to forecast, monitor and mitigate              effective managers and strong leaders. Successful project managers
                                              project risk factors for projects, large and small.                            need to understand the technical aspects of their projects, know how to use
                                              Prerequisite: Attendees must have completed a fundamental project              the appropriate tools for planning and controlling projects, and effectively
                                              management course or its equivalent.                                           lead teams and organizations. Project managers must have the skills to gain
                                                                                                                             support from key executives, influence without authority, manage conflict,
            Worcester Polytechnic Institute




                                              W H O S H O U L D AT T E N D                                                   and lead individuals and groups.

                                              Project managers, team leaders, business or functional line managers, and      You will leave this workshop with a personal action plan to become a more
                                              project team members who are responsible for the initiation, development,      effective project leader.
                                              and delivery of products and services.                                         Prerequisite: Completion of a project management workshop or
                                              1.4 CEUs Awarded                                                               substantial background in project management.

                                                                                                                             W H O S H O U L D AT T E N D
                                                                                                                             Results-driven project managers and professionals who want to develop their
                                                  For more information on these workshops, visit                             project leadership skills.
                                                  our website at www.cpe.wpi.edu/+ProfDev
                                                                                                                             1.4 CEUs Awarded




                4                                ALL    WORKSHOPS       CAN    BE   DELIVERED      ON-SITE                   508-831-5517            www.cpe.wpi.edu/+ProfDev
                         MICROSOFT TOLERANCING
    GEOMETRIC DIMENSIONING AND PROJECT™ 2007 —
MANAGING OUTSOURCED PROJECTS
One-day workshop                                                                HANDS-ON
                                                                                Two-day workshop

In an increasingly competitive global environment, organizations are            Today’s focus for project managers is the planning and forecasting




                                                                                                                                                                 PROJECT MANAGEMENT
constantly looking for methods to reduce the costs of development               of resource requirements across multiple projects in addition to the
and production as well as reduce the time to market of the delivery             management of project deadlines and schedules. Microsoft Project
of those products and services. Effective outsourcing has become a key          offers its users the capability to dynamically plan, track, and communicate
tool that organizations are deploying to meet these critical objectives.        project status and variance analysis to all project stakeholders.
Prerequisite: Attendees should have completed a project management              Note: Attendees need to bring a laptop computer to this workshop.
workshop or have substantial background in project management.
                                                                                Special Feature: Attendees receive a copy of the text Microsoft Office Project
                                                                                2007 by Chatfield and Johnson.
W H O S H O U L D AT T E N D
Project managers, team leaders, business or functional line managers, project   W H O S H O U L D AT T E N D
team members who are responsible for the initiation, development, and
                                                                                Professionals who have completed a project management workshop and have
delivery of products and services.
                                                                                prior experience working in a Windows environment. Enrollment is limited to
.7 CEUs Awarded                                                                 16.
                                                                                1.4 CEUs Awarded




PMP ® EXAM PREPARATION & REVIEW                                                 STAKEHOLDER MANAGEMENT ▲
Two-day workshop                                                                One-day workshop

Companies are increasingly requiring individuals managing critical              Stakeholders can be the greatest asset or the greatest challenge for
projects to have acquired certification. PMI® certification is considered to    a project leader. They can open doors, provide resources, and act as a
be the "De-Facto" standard for project management certification around the      sounding board for the project team. Sometimes, however, they will add new
globe. Individuals ready to take the project management professional            requirements, require the development of additional reports and meetings,
certification exam would benefit tremendously from this workshop. This          delay the project, and redirect the team.
workshop teaches how to efficiently manage the time required to study,




                                                                                                                                                                          Corporate and Professional Education
                                                                                Prerequisite: Attendees must have completed a fundamental project
prepare and take the Project Management Professional (PMP®) Exam.
                                                                                management course or its equivalent.

W H O S H O U L D AT T E N D
                                                                                W H O S H O U L D AT T E N D
Experienced project leaders who should be familiar with the material in WPI's
                                                                                Experienced project managers, team leaders, and other project professionals.
Fundamentals and Effective Project Schedule Management workshops.
For more information on the PMP Exam contact the PMI at 610-356-4600, fax       .7 CEUs Awarded

610-356-4647 or send an e-mail message to pmihq@pmi.org.
                                                                                ▲ NOTE: Offered exclusively at your corporate location.
1.4 CEUs Awarded




     For more information on these workshops, visit
     our website at www.cpe.wpi.edu/+ProfDev




        ALL       WORKSHOPS     CAN    BE   DELIVERED       ON-SITE                       508-831-5517              www.cpe.wpi.edu/+ProfDev                                                            5
                                              MANAGING THE NEW PRODUCT                                                   EXTREME PROJECT MANAGEMENT:
                                              DEVELOPMENT PROCESS ▲                                                      COMPUTER-BASED SIMULATION WORKSHOP ▲
                                              Two-day workshop                                                           Three to five days
PROJECT MANAGEMENT



                                              Manufacturing companies worldwide have recognized that their               Many projects today are complex, global, multi-functional, and often
                                              new product development process can be a competitive advantage             include virtual project teams. Today’s project leaders are called upon to
                                              or disadvantage.                                                           manage increased complexity and diversity. With the added pressures of tight
                                                                                                                         schedules, constricting budgets and evolving requirements, the project leader
                                              Prerequisite: Attendees should have completed a project management
                                                                                                                         has now entered the realm of Extreme Project Management.
                                              workshop or have substantial background in project management.
                                                                                                                         These project leaders need to understand more than just the basic principles of
                                              W H O S H O U L D AT T E N D                                               project management. They must be proficient in risk management, supplier
                                              Engineering, marketing, and manufacturing managers, project managers for   management, quality management, business finance, systems engineering and
                                              new product development projects, and support staff.                       technical issue management. Using effective leadership skills, each of these
                                                                                                                         competencies must be woven into the fabric of traditional project management
                                              1.4 CEUs Awarded
                                                                                                                         planning and control. Organizational development and advanced communication
                                              ▲ NOTE: Offered exclusively at your corporate location.                    skills are essential skills needed when performing extreme project management.

                                                                                                                         In addition to lectures, exercises, and case studies this workshop includes a
                                                                                                                         highly-interactive, computer-based project management simulation. This
                                                                                                                         simulation is customized to represent a “typical” extreme project for your
                                                                                                                         organization’s business environment. Through the use of the simulation, the
                                                                                                                         participants practice the use of the various tools and techniques.
                                                                                                                         Prerequisite: Prior training in Fundamentals of Project Management, Project
                                                                                                                         Risk Management, Project Planning & Scheduling and MS Project AND be
                                                                                                                         actively using the classic project management tools and techniques.

                                                                                                                         YOU WILL LEARN
                                                                                                                               > Characteristics of Extreme Projects
                                                                                                                               > Overview of Scope, Schedule, Resource and Risk Management
                                                                                                                                 Techniques
                                                                                                                               > Systems Engineering & Requirements Management
            Worcester Polytechnic Institute




                                                                                                                               > Business Finance and Projects
                                                                                                                               > Quality, Supplier, Communications and Human Resource Management
                                                                                                                               > Change Control and Issue Management
                                                                                                                               > Communication Management & Project Presentations
                                                                                                                               > Managing through a Project Crisis
                                                                                                                               > Situational Leadership

                                                                                                                         W H O S H O U L D AT T E N D
                                                                                                                         Experienced project leaders and core team members and others who advise
                                                                                                                         project teams.
                                                   For more information on these workshops, visit
                                                   our website at www.cpe.wpi.edu/+ProfDev
                                                                                                                         .7 CEUs Awarded Per Class Day


                                                                                                                         ▲ NOTE: Offered exclusively at your corporate location.


                6                                ALL    WORKSHOPS       CAN    BE   DELIVERED     ON-SITE                    508-831-5517                www.cpe.wpi.edu/+ProfDev
INSTITUTE OF PROJECT MANAGEMENT
CERTIFICATE PROGRAM ▲
FIVE DAYS




                                                                                                                                                    INSTITUTE OF PROJECT
 Businesses generally change and adapt to their competitive               WPI’s IPM Program is available only on a customized, on-site basis.
 environment by implementing projects. Unfortunately, many projects are   Taught by highly skilled project management professional




                                                                                                                                                                                                  MANAGEMENT
 late, financially overrun or fail to deliver on business objectives.     practitioners, this Institute covers the best practices outlined in the
 Certification in Project Management is rapidly becoming one of the       latest Project Management Body of Knowledge (PMBOK Guide) from
 most sought after credentials for today’s professionals. Whether you     the Project Management Institute (PMI).
 are a senior executive, a project manager or a project team member, it
                                                                          A unique feature of this Institute is the use of company-specific case
 is YOUR job to help YOUR organization grow and increase its value.
                                                                          studies, allowing the participants to immediately apply the learnings
 Successful project planning and execution involve a carefully designed
                                                                          from each course to real life business scenarios.
 set of tools and techniques designed to help manage change, drive
 competitive advantage and deliver results in line with your              To learn more about WPI’s Institute of Project Management Certificate
 organization’s corporate strategy.                                       Program, call Susan Hicks, Senior Business Development Manager, at
                                                                          508-831-6164; or email shicks@wpi.edu.
 WPI’s five-day Institute of Project Management Certificate Program
 (IPM) has been designed for those project management professionals
 who want to make a significant contribution to their organization by
 successfully managing projects that will make a positive business
 impact.




WPI’s Institute of Project Management Certificate Program features the following curriculum:


COURSE 1:                                                                      COURSE 4:
Fundamentals of Project Management Methodology                                 Project Risk Management—Forecast, Monitor and




                                                                                                                                                                       Corporate and Professional Education
                                                                               Mitigate Risk

COURSE 2:
Project Management Planning and Scheduling—Setting                             COURSE 5:
Boundaries and Planning Techniques                                             Project Execution and Control—Running the Project and
                                                                               Project Pitfalls

COURSE 3:
Project Leadership & Communications—Leading the Project
Team
                                                                               3.5 CEUs Awarded


                                                                               ▲ NOTE: Offered exclusively at your corporate location.




   ALL   WORKSHOPS         CAN    BE   DELIVERED      ON-SITE                       508-831-5517               www.cpe.wpi.edu/+ProfDev                                                              7
                                              INSTITUTE OF PROJECT MANAGEMENT
                                              CERTIFICATE PROGRAM CURRICULUM ▲
PROJECT MANAGEMENT




                                              COURSE 1: Fundamentals of Project Management Methodology                         COURSE 4: Project Risk Management—Forecast, Monitor and
                                              Designed to give attendees an understanding of how a consistently applied        Mitigate Risk
                                              project management methodology can accelerate projects and provide an            This workshop focuses on how to establish and implement a structured
                                              understanding of the major characteristics of the sponsoring organization’s      approach to forecast, monitor, and mitigate project risk factors for both large
                                              Project Management Methodology. Through discussions and case studies,            and small projects. Attendees will participate in a case study and exercises to
                                              participants learn the project management challenges associated with             learn about several methods (qualitative and quantitative) for identifying the
                                              developing an organization’s products and services as well as learn and          different types of risk associated with projects, such as technical, time, cost,
                                              practice approaches for identifying project management requirements and          etc. and will be able to successfully analyze project risk scenarios, develop a
                                              customer needs. At the end of this session, participants will be familiar with   risk response plan, and monitor project execution for Risk Triggers.
                                              Project Management Methodologies; understand the Interdependence of
                                              Scope, Schedule and Resources; be familiar with their specific                   COURSE 5: Project Execution and Control—Running the Project
                                              organization’s Project Management Methodologies; and be able to develop          and Project Pitfalls
                                              a project charter.                                                               This workshop begins with how to effectively manage project work done by
                                                                                                                               suppliers. Participants will be exposed to control tools and techniques
                                              COURSE 2: Project Management Planning and Scheduling—                            designed to assess whether a project is going according to plan or will
                                              Setting Boundaries and Planning Techniques                                       require updates or changes. Using a case study approach, participants will
                                              This session teaches participants how to take customer needs and establish       learn how to determine when a project requires a change and how to
                                              project boundary conditions. Through case studies and exercises, attendees       effectively implement those changes. Project schedule acceleration and
                                              learn how to establish clear scope definitions for a project; how to specify     project procurement management techniques will be explored. Finally,
                                              task level quality requirements; become familiar with estimating techniques;     approaches to close out a project and effectively hand off results to the
                                              understand the strengths and weaknesses of various project scheduling            business team will be explored.
                                              principles and techniques; and construct a project schedule, develop a
                                              network diagram, and calculate the critical path.

                                              COURSE 3: Project Leadership & Communications—Leading the
                                              Project Team
            Worcester Polytechnic Institute




                                              Initial focus is on how to manage and level workloads among team
                                              members. Participants learn how to schedule a project so as not to over-
                                              allocate any individual and to be able to establish a budget baseline and
                                              effectively conduct a project review. The secondary focus teaches the
                                              participants how project teams differ from most other business teams.
                                              Attendees become familiar with the roles of the project leader and project
                                              team members. Attributes of project team development will be explored.
                                              Using several exercises and case studies, attendees will learn several
                                              proven techniques for resolving conflicts on projects. They will learn how to
                                                                                                                               3.5 CEUs Awarded
                                              develop a project Roles and Responsibility matrix as well as a project
                                              communications plan.                                                             ▲ NOTE: Offered exclusively at your corporate location.




                8                               ALL   WORKSHOPS          CAN    BE   DELIVERED       ON-SITE                     508-831-5517              www.cpe.wpi.edu/+ProfDev
PROCESS IMPROVEMENT
As American businesses and industries face the ever-increasing need to




                                                                                                                                                                                 PROCESS IMPROVEMENT
improve quality, there's a strong demand on companies to reduce
costs, eliminate waste, and comply with national and international
standards.

WPI's timely and practical process improvement workshops will help
you improve quality processes and strengthen the competitive position
of your company. These workshops provide you with the latest tools,
techniques, and strategies that can help your organization gain a
competitive advantage.


ENROLL IN WPI’S PROCESS IMPROVEMENT
CERTIFICATE PROGRAM
Enhance your productivity and obtain critical skills for advancement      Life Technologies has substantially transformed its business processes using the knowledge and
                                                                          skills gained from WPI's Six Sigma Process Improvement Certificate Program. Pictured above
with WPI's Certificate Program in Process Improvement. Learn the latest
                                                                          are the first of many employees who now hold this valuable credential.
technical and practical information that will make you a more effective
contributor to your company's overall Process Improvement efforts.
Simply select five workshops that provide you with the leading-edge
information, tools and techniques you need to succeed.
                                                                            PROGRAM OF STUDY
You will attain a new skill set that positions you well to answer your
company's demands for increased productivity and meet the challenge         WPI CERTIFICATE IN PROCESS IMPROVEMENT
of increased global competition.                                            To earn your WPI Certificate in Process Improvement, complete a
                                                                            total of five workshops from GROUPS A and B within three years.
Remember: You can always enroll in an individual workshop without
participating in a certificate program.                                     GROUP A — CORE WORKSHOPS
                                                                            Choose at least three:




                                                                                                                                                                                               Corporate and Professional Education
                                                                            Value Stream Process Mapping . . . . . . . . . . . . . . . . . . . . . . . . . . page           10
                                                                            Introduction to Six Sigma Process Improvement Tools and Concepts . page                         10
                                                                            Basic Statistical Process Control . . . . . . . . . . . . . . . . . . . . . . . . . . page      10
                                                                            Failure Mode and Effects Analysis. . . . . . . . . . . . . . . . . . . . . . . . . page         10
                                                                            Introduction to Design of Experiments . . . . . . . . . . . . . . . . . . . . . . page          11
                                                                            Advanced Problem Solving and Root Cause Analysis . . . . . . . . . . . page                     11
                                                                            Developing the Team Process for Continuous Improvement ▲ . . . . . page                         11
                                                                            Introduction to Advanced Design of Experiments ▲ . . . . . . . . . . . . page                   11
                                                                            The Science of Leadership ▲ . . . . . . . . . . . . . . . . . . . . . . . . . . . page          12
                                                                            Six Sigma Tolerance Stack-Ups Analysis ▲ . . . . . . . . . . . . . . . . . page                 16
                                                                            Understanding and Implementing Lean Tools and
                                                                            Techniques ▲ . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . page   18

                                                                            GROUP B — ELECTIVES
                                                                            Choose up to two other workshops listed in this bulletin.

                                                                            ▲ NOTE: Offered exclusively at your corporate location.


   ALL   WORKSHOPS         CAN    BE   DELIVERED      ON-SITE                           508-831-5517                           www.cpe.wpi.edu/+ProfDev                                                                      9
                                               VALUE STREAM PROCESS MAPPING                                                           INTRODUCTION TO SIX SIGMA PROCESS
                                               One-day workshop                                                                       IMPROVEMENT TOOLS & CONCEPTS
                                                                                                                                      Two-day workshop
PROCESS IMPROVEMENT


                                               In a typical process, value is produced less than 5% of the time.                      This workshop, which serves as the foundation course for WPI's
                                               Value stream process mapping is a powerful tool to help you identify and               Six Sigma Process Improvement Certificate Program (see page 13),
                                               reduce the 95% waste that costs your organization time and money, frustrates           introduces the basic tools and concepts needed for a successful,
                                               you and your associates, and often leads to customer loss.                             company-wide Six Sigma initiative.

                                               By the end of this intensive workshop, you will have the skills to use value
                                                                                                                                      W H O S H O U L D AT T E N D
                                               stream mapping to reduce waste and cycle times, improve quality and
                                               increase customer satisfaction.                                                        Executives, managers, team members, leaders and facilitators and other
                                                                                                                                      professionals interested and involved in current or future Six Sigma process
                                               W H O S H O U L D AT T E N D                                                           improvement efforts. This workshop is most beneficial when a team from
                                                                                                                                      your organization attends together.
                                               Project managers and leaders; members of project teams; manufacturing,
                                               information technology and service industry professionals; engineers;                  1.4 CEUs Awarded

                                               professionals involved in prototype and new product introductions or R&D
                                               transitions; and others involved in projects.
                                               .7 CEUs Awarded




                                               BASIC STATISTICAL PROCESS CONTROL                                                      FAILURE MODE & EFFECTS ANALYSIS
                                               Two-day workshop                                                                       Two-day workshop

                                               Statistical process control is a key ingredient in the drive to improve                One of the most powerful techniques to avoid process problems or
                                               quality, productivity, and competitive position*. Many companies are                   to prevent defects in products and services is the FMEA (Failure
                                               now demanding that suppliers practice statistical process control in meeting           Mode & Effects Analysis). The use of FMEA helps to anticipate and
                                               contractual specifications.                                                            prevent failures in both design and process performance.

                                               *The work of W. Edwards Deming in Japan, as well as that of Shewhart,                  Prerequisite: In order to benefit from this two-day workshop, attendees
             Worcester Polytechnic Institute




                                               Juran, Chambers, and others in the U.S. supports this claim.                           must have completed a statistical process control (SPC) workshop or have
                                                                                                                                      substantial background in probability.
                                               W H O S H O U L D AT T E N D
                                                                                                                                      W H O S H O U L D AT T E N D
                                               Engineers, scientists, managers and technical support staff in manufacturing or
                                               service industries. This workshop is also designed for people who will serve as        Design, manufacturing, industrial, environmental and quality engineers and
                                               in-house trainers, project team facilitators, and/or in-house statisticians in their   technical managers. Marketing and service personnel. This workshop is most
                                               organizations’ process improvement efforts.                                            beneficial when a team from your organization attends together.
                                               1.4 CEUs Awarded                                                                       1.4 CEUs Awarded




                                                                                                                                          For more information on these workshops, visit
                                                                                                                                          our website at www.cpe.wpi.edu/+ProfDev




           10                                     ALL    WORKSHOPS         CAN     BE   DELIVERED       ON-SITE                       508-831-5517             www.cpe.wpi.edu/+ProfDev
INTRODUCTION TO DESIGN OF                                                       ADVANCED PROBLEM SOLVING AND
EXPERIMENTS                                                                     ROOT CAUSE ANALYSIS
Two-day workshop                                                                Two-day workshop

This workshop provides a comprehensive exposure to the use of                   Move beyond older techniques for basic problem solving or mere




                                                                                                                                                                 PROCESS IMPROVEMENT
powerful DOE techniques for improving and optimizing any process.               problem analysis to present an advanced process for solving
                                                                                problems. Learn how to connect a statistical understanding of work
Prerequisite: Attendees must have completed a basic SPC workshop or
                                                                                processes (i.e. variation) and a structured, systematic approach to root
have substantial background in basic statistics.
                                                                                cause analysis.

W H O S H O U L D AT T E N D                                                    For decades management consultants, academicians and practitioners have
                                                                                been searching for an effective (if not foolproof) approach to solving
Engineers, scientists, managers and technical staff in quality, production or
                                                                                problems.
process engineering and R&D who have had training in basic SPC or
statistics.
                                                                                W H O S H O U L D AT T E N D
1.4 CEUs Awarded
                                                                                Executives, managers, team members, leaders and facilitators and other
                                                                                professionals interested and involved in continuous process improvements.
                                                                                This workshop is most beneficial when a team from your organization attends
                                                                                together.
                                                                                1.4 CEUs Awarded



DEVELOPING THE TEAM PROCESS FOR                                                 INTRODUCTION TO ADVANCED DESIGN
CONTINUOUS IMPROVEMENT ▲                                                        OF EXPERIMENTS ▲
Two-day workshop                                                                Two-day workshop

A process improvement effort guides management toward achieving                 This intensive workshop adds a new dimension of understanding
continuous improvements in systems throughout their organizations.              experimental design beyond what was taught in WPI's
Inevitably, managers will recognize that systems problems cut across various    Introduction to DOE Workshop. Developed in response to requests from
functions and departments.                                                      past DOE attendees, participants will examine more advanced tools and
                                                                                techniques including ANOVA (Analysis of Variance), three-level designs and
In this workshop you will examine the process that leads multifunctional




                                                                                                                                                                             Corporate and Professional Education
project teams to success. You will learn about the role of the process          Taguchi designs.
improvement steering committee in managing the team process, as well as the     Prerequisite: Attendees must have successfully completed WPI's
roles and responsibilities of process improvement team leaders, members and
                                                                                Introduction to Design of Experiments Workshop and have applied some of
facilitators. Through numerous hands-on exercises, you will learn about and
                                                                                the workshop's designs on their own experiments. Attendees are asked to
experience the three phases of the team process, the team’s goals in each
phase, and the statistical methods and personal skills team members employ      bring non-confidential data and results of experiments with them to this
to achieve those goals.                                                         workshop.

W H O S H O U L D AT T E N D                                                    W H O S H O U L D AT T E N D
Current and potential process improvement project team leaders, members         Engineers, scientists and technical managers and staff in quality, production,
and facilitators. Steering committee members and department managers will       process control and R & D interested in optimizing experimental design
also benefit from this workshop.                                                techniques beyond the introductory approaches.
1.4 CEUs Awarded                                                                1.4 CEUs Awarded

▲ NOTE: Offered exclusively at your corporate location.                         ▲ NOTE: Offered exclusively at your corporate location.


        ALL    WORKSHOPS        CAN    BE   DELIVERED       ON-SITE                 508-831-5517              www.cpe.wpi.edu/+ProfDev                                                          11
                                               THE SCIENCE OF LEADERSHIP ▲                                                       THE DESIGN FOR SIX SIGMA INSTITUTE
                                               One-day workshop                                                                  (DFSS) CERTIFICATE PROGRAM ▲
PROCESS IMPROVEMENT


                                               WPI's The Science of Leadership Workshop was developed for                        Design for Six Sigma (DFSS) is a separate and emerging business-process
                                               leaders to help them understand the need for transformation in                    management methodology related to traditional Six Sigma. While the tools used in
                                               today's economic age. This intense and interactive learning experience            Six Sigma require a process to be in place and functioning, DFSS's objective is to
                                               incorporates lectures, group discussions and examples to ensure that theory       determine the needs of customers and business and drive those needs into the
                                               is always tied to real-world applications.                                        product solution created. Traditional Six Sigma removes variation from established
                                                                                                                                 processes. In product development, there are NO established processes, so it is
                                               Participants will receive an in-depth introduction to the Science of Leadership
                                                                                                                                 impossible to determine what is unacceptable variation. Rather, processes are
                                               needed for directing your organization's required transformation by               created and verified during development. The DFSS methodology provides a
                                               connecting systems thinking with the theories of variation, knowledge and         systematic process for development and leads to the base-lining of processes that are
                                               psychology.                                                                       prepared for statistical control. DFSS is process generation rather than process
                                                                                                                                 improvement.
                                               W H O S H O U L D AT T E N D
                                                                                                                                 The DFSS Institute is comprised of five workshops which are presented non-
                                               Executives, managers, department heads and other top leaders in your
                                                                                                                                 sequentially, one for each phase of the DFSS process, referred to as DMADV: Define,
                                               organization!
                                                                                                                                 Measure, Analyze, Design and Verify/Validate. A case study (unique to the
                                               .7 CEUs Awarded                                                                   sponsoring organization) is developed as part of the Institute and allows participants
                                                                                                                                 to practice the techniques that are appropriate for each of the five phases.
                                                                                                                                 Homework assignments are given at the end of each workshop for the teams to
                                                                                                                                 complete and report their findings at the beginning of each subsequent program.
                                                                                                                                 Workshop #1 - Define - Where the basic product gaps are defined from a
                                                                                                                                 marketing and business strategy perspective. Also includes DFSS Principles.
                                                                                                                                 Workshop #2 - Measure - Where specific product performance targets are set
                                                                                                                                 based upon measuring the customer's planned use of the product. Also covers the
                                                                                                                                 Voice of the Customer.
                                                                                                                                 Workshop #3 - Analyze - Where concepts, both product and business
                                                                                                                                 operations, are evaluated to determine the approach for development.
                                                                                                                                 Workshop #4 - Design - Where product and business operations processes are
                                                                                                                                 designed in detail. DFX techniques are covered in this session.
             Worcester Polytechnic Institute




                                                                                                                                 Workshop #5 - Verify/Validate - Where the product and processes undergo
                                                                                                                                 verification and validation with both the customer and appropriate regulatory
                                                                                                                                 bodies. The result of this phase is a baseline of both product and processes that can
                                                                                                                                 be introduced into the market and can be statistically controlled. Certification and
                                                                                                                                 Product Launch are covered in this session.
                                                                                                                                 DFSS combines statistical tools, such as Design of Experiments, with classic design
                                                                                                                                 tools such as Quality Function Deployment and Concept Generation to provide a
                                                                                                                                 methodology that ensures the right product is development and that the business is
                                                                                                                                 fully prepared to successfully operationalize the product.
                                                                                                                                 PREREQUISITE: Participants should be familiar with Statistical Process Control and
                                                                                                                                 Design of Experiments as well as general project management tools and techniques.
                                               ▲ NOTE: Offered exclusively at your corporate location.                           3.5 CEUs Awarded



           12                                     ALL    WORKSHOPS        CAN     BE   DELIVERED      ON-SITE                          508-831-5517                www.cpe.wpi.edu/+ProfDev
SIX SIGMA PROCESS IMPROVEMENT
C E R T I F I C AT E P R O G R A M ▲




                                                                                                                                                                                                                 IMPROVEMENT CERTIFICATE
CUSTOMIZED TRAINING FOR WPI’S CORPORATE CLIENTS




                                                                                                                                                                     SIX SIGMA PROCESS
A Six Sigma Process Improvement (SSPI) quality initiative is a                          This certificate can be customized to meet your specific business needs.
structured, quantitative approach for driving improvements in your                      The full six sigma curriculum includes 10 days of customized company-
organization through the use of defined metrics in manufacturing,                       focused, continuous improvement training and can be completed in as
service and financial processes. A successful SSPI initiative brings                    little as 16–18 weeks. At the end of the program, participants are
about cultural changes that are necessary for continuous improvement.                   awarded a WPI Certificate of Completion in Six Sigma Process
                                                                                        Improvement.
WPI’s SSPI provides the structure and expertise that will lead your
organization to improved productivity and profitability. Through this                   If your organization is serious about implementing SSPI, don’t delay.
customized program, your organization will achieve consistency and                      Contact Susan Hicks, Senior Business Development Manager, at 508-
six sigma quality in every product, process and transaction. Taught in a                831-6164; or email shicks@wpi.edu.
cross-functional, team-based environment, this hands-on, applications-
                                                                                        Note: This customized WPI Certificate Program is the equivalent of Six
driven program incorporates your organization’s processes, products
                                                                                        Sigma Green Belt training.
and data—allowing for direct benefits to your bottom line.
WPI’s SSPI Certificate Program is available only on a customized in-                    ▲ NOTE: Offered exclusively at your corporate location.
house basis and is structured to include participation by all members of
your organization.

This Six Sigma Certificate Program features the following
four distinct levels:
1. The Foundation Level: a three to four hour executive overview custom                                                           4
   designed for your senior management team—the drivers and supporters of                                                    Academy
   your company-wide SSPI initiative.                                                                                     Advanced Problem
                                                                                                                          Solving — 2 days
2. The Learner Level: four days of training in the basic tools and techniques of                                        Design of Experiments
   process improvement and team process training with strong emphasis on                                                  (DOE) — 2 days




                                                                                                                                                                                         Corporate and Professional Education
   understanding and satisfying your customers’ needs. The Learner Level also
   features strategies for achieving a healthy work environment for work,                                                            3
   learning and continuous improvement.                                                                                        Practitioner
                                                                                                                  Statistical Process Control — 2 days
3. The Practitioner Level: two days of training that focuses on the technical
                                                                                                                                  2
   aspects of Statistical Process Control (SPC). You will learn how to use these
                                                                                                                              Learner
   practical tools and techniques effectively and begin to function as your
                                                                                                                        Team Process — 2 days
   company’s “internal resources” —serving as trainers, team facilitators and/or
                                                                                                             Introduction to Six Sigma Process Improvement
   process improvement specialists.                                                                                  Tools and Concepts — 2 days

4. The Academy Level: four intensive days of customized training in Design of                                                     1
   Experiments (DOE) and Advanced Problem Solving for technical professionals                                                Foundation
   and process improvement specialists chosen by your organization to master                                       Executive Overview — 3–4 hours
   these critical skill sets for reducing process variability.

The Six Sigma Process Improvement curriculum is also available to individuals through
WPI’s Process Improvement Certificate Program. To learn more call (508) 831-5517.

1.4 CEUs Awarded Per Workshop Completed


        ALL    WORKSHOPS                  CAN   BE   DELIVERED      ON-SITE                           508-831-5517                        www.cpe.wpi.edu/+ProfDev                                          13
                                                                                              SEE WHAT PARTICIPANTS ARE SAYING ABOUT WPI



                                              "WPI worked with us to develop a custom version of Leadership              "The Corporate and Professional
PARTICIPANT QUOTES



                                              and Management Development. Prior to launch, the WPI trainer               Education staff were so friendly and
                                              listened extremely well to us and quickly developed a deep                 helpful, and the Project Management
                                              understanding of our business and culture, which he then skillfully        Certification Program was exactly what
                                              parlayed into the training material. Once the program was                  I was looking for! I’ve gained the
                                              underway, we made changes on the fly to suit our needs. Today, I           technical skills I needed from very
                                              see examples of the skills we learned being used regularly by our          experienced, thoughtful instructors. I’ve
                                              employees. This program was a huge success."                               also learned a lot through class
                                                                                                                         discussions with participants from a variety of industries."
                                                                  — Jessica H. Levesque, Human Resources Manager,
                                                                                          Instrumentation Laboratory                                    — Diana Camire, Project Lead, Spectrum;
                                                                                                                                                              Principal Design Quality Engineer,
                                                                                                                                                                           Candela Corporation


                                              "Strong, practical briefing - ready for immediate business use."

                                                                              — Elijah A. Jones III, Project Manager,    "Time well spent. The instructor’s knowledge combined with industry
                                                                                               Scheidt & Bachmann        experience creates tools that are immediately useable."

                                                                                                                                 — Glenn Driscoll, Director, Superconductor Development Projects,
                                                                                                                                                                       American Superconductor


                                              "Both the workshop and the instructor were great. The class and the
                                              techniques were clearly explained and well delivered. "

                                                                          — Francesc Fernandez, Software Director,
                                                                                        Instrumentation Laboratory       "An excellent and highly informative course. Well presented, with
                                                                                                                         solid learnings that can be implemented to affect transformation."
            Worcester Polytechnic Institute




                                                                                                                                                               — Jos Huxley, Reliability Engineer,
                                                                                                                                                                                      Hasbro Inc.




           14                                   ALL   WORKSHOPS          CAN    BE   DELIVERED        ON-SITE           508-831-5517               www.cpe.wpi.edu/+ProfDev
GEOMETRIC DIMENSIONING AND TOLERANCING




                                                                                                                                                                                 GEOMETRIC DIMENSIONING AND
With the growing demand for more specifically and economically
stated engineering design requirements, it is essential that today’s
manufacturing professionals thoroughly understand the universal




                                                                                                                                                                                        TOLERANCING
engineering language of geometric dimensioning and tolerancing.

Geometric dimensioning and tolerancing is a means of specifying
engineering design and drawing requirements with respect to actual
functions and relationships of part features. It is based on the
authoritative document governing the use of geometric dimensioning
and tolerancing in the United States - ASME Yl4.5M-2009 Standard.

WPI’s Geometric Dimensioning and Tolerancing courses are especially
valuable when presented on-site. We work with your staff to customize
programs that meet your company’s needs using your drawings and
parts during workshops. Organizations such as MIT Lincoln Labs,
General Dynamics, Teradyne, Bose, G-Tech, Pollak, Draper Labs, A.T.
Wall, L-3 Communications, Taco, Inc., Prax Air Corporation, United
States Navy, Dearborn Precision, Senior Aerospace, Waters
Corporation and others are proponents of WPI’s customized corporate
training in GD&T.

In WPI’s Geometric Dimensioning and Tolerancing workshops you will
learn:

    > To become proficient in reading engineering drawings
    > The basic knowledge of GD&T Symbology, their meanings and          PROGRAM OF STUDY
      applications
    > To use the GD&T language to help eliminate many                    WPI CERTIFICATE IN GEOMETRIC DIMENSIONING




                                                                                                                                                                                   Corporate and Professional Education
      communication problems in the design-to-manufacturing cycle        AND TOLERANCING
    > To successfully convey design intent, improve quality and reduce
                                                                         To earn your WPI Certificate in Geometric Dimensioning and Tolerancing,
      costs in the design-to-manufacturing process                       complete a total of five workshops from GROUPS A and B within
    > The latest in tolerance management tools                           three years.

                                                                         GROUP A — CORE WORKSHOPS
Remember: You can always enroll in an individual workshop without        Choose at least three:
participating in a certificate program.                                    Basic Geometric Dimensioning and Tolerancing . . .                .   .   .   .   .   .   page   16
                                                                           Advanced Geometric Dimensioning and Tolerancing                   .   .   .   .   .   .   page   16
                                                                           Six Sigma Tolerance Stack-Ups Analysis ▲ . . . . . .              .   .   .   .   .   .   page   16
                                                                           Basic Statistical Process Control . . . . . . . . . . . . . . .   .   .   .   .   .   .   page   10
If you have already completed one or two WPI workshops, you may be
on your way to earning a WPI Geometric Dimensioning and                  GROUP B — ELECTIVES
                                                                         Choose up to two other workshops listed in this bulletin.
Tolerancing Certificate. Contact Amanda Keighley, Associate Business
Development Manager, 508-831-4179 or maurer@wpi.edu for details.         ▲ NOTE: Offered exclusively at your corporate location.


   ALL   WORKSHOPS          CAN    BE   DELIVERED       ON-SITE                    508-831-5517                       www.cpe.wpi.edu/+ProfDev                                                        15
GEOMETRIC DIMENSIONING AND                                        BASIC GEOMETRIC DIMENSIONING AND                                               ADVANCED GEOMETRIC DIMENSIONING
                                                                  TOLERANCING                                                                    AND TOLERANCING
                                                                  Two-day workshop                                                               One-day workshop

                                                                  Geometric dimensioning and tolerancing is the universally accepted             This workshop places emphasis on a more in-depth treatment of
                                                                  method of communicating part requirements on engineering                       the fundamental principles of geometric dimensioning and
                                                                  drawings.                                                                      tolerancing.
                                                    TOLERANCING



                                                                  You will review the basic language and system controls of geometrics and how   In just one day you learn unique applications of true position and extended
                                                                  to apply them to any manufactured product. You will also learn how geometric   datum principles. Through lectures, discussions and workshops, you will
                                                                  dimensioning and tolerancing complements your SPC program by helping you       better understand and interpret the effects of RFS (regardless of feature size)
                                                                  to better define complete specifications in your manufacturing cycle.          and MMC (maximum material condition), as well as learn its impact on
                                                                                                                                                 functional gage principles.
                                                                  Special Feature: Attendees receive a copy of Geometric Dimensioning and
                                                                  Tolerancing Eighth Edition - Based on ASME Y14.5 - 2009 by David A. Madsen     Special Feature: Attendees receive a copy of GeoTolPro: A Practical
                                                                  and David P. Madsen.                                                           Guide to Geometric Tolerancing per ASME Y14.5 - 2009 by Scott Neumann
                                                                                                                                                 and Al Neumann.
                                                                  W H O S H O U L D AT T E N D
                                                                  CAD, draftspersons, tool designers, technical inspectors, mechanical           Prerequisite: To benefit from this workshop, attendees should have
                                                                  engineering technicians, machine shop and toolroom supervisors,                completed a basic geometric dimensioning and tolerancing workshop or
                                                                  manufacturing and project engineers, quality control team members,             have substantial background in the subject.
                                                                  engineering managers and supervisors.
                                                                  1.4 CEUs Awarded
                                                                                                                                                 W H O S H O U L D AT T E N D
                                                                                                                                                 Design engineers, draftspersons, tool designers, technical inspectors,
                                                                                                                                                 machine shop and toolroom supervisors, mechanical engineers,
                                                                  SIX SIGMA TOLERANCE STACK-UPS                                                  manufacturing and project engineers, quality control personnel, engineering
                                                                  ANALYSIS ▲                                                                     managers and supervisors, and others seeking to gain more in-depth
                                                                                                                                                 knowledge of GD&T principles.
                                                                  Two-day workshop
                                                                                                                                                 .7 CEUs Awarded
                                                                  Today’s manufacturing companies must deliver products faster to
                                                                  market with higher quality and at lower costs to remain
                                                                  competitive.
                  Worcester Polytechnic Institute




                                                                  This workshop will provide you with the necessary skills to apply Six Sigma
                                                                  Root Sum Square tolerance analysis to mechanical assemblies to produce
                                                                  higher quality designs. Learn how to identify critical tolerances with ASME
                                                                  Yl4.5M statistical tolerance symbols and how to utilize statistical process
                                                                  control to control variation, improve quality and reduce costs.
                                                                  Prerequisite: Completion of a basic GD&T and a Statistical Process Control
                                                                  workshop or substantial background in both subject areas.

                                                                  W H O S H O U L D AT T E N D
                                                                  Design, manufacturing, process and quality engineers, CAD designers,
                                                                  drafters and other technical professionals or managers involved in product                For more information on these workshops, visit
                                                                  design, product inception, manufacturing or continuous improvement process.               our website at www.cpe.wpi.edu/+ProfDev
                                                                  1.4 CEUs Awarded

                                                                  ▲ NOTE: Offered exclusively at your corporate location.

                16                                                   ALL    WORKSHOPS       CAN    BE   DELIVERED      ON-SITE                   508-831-5517             www.cpe.wpi.edu/+ProfDev
LEAN ENTERPRISE                                                 ▲

Better, cheaper, faster.... These are more than buzz words in
successful organizations worldwide. To compete and to win in today’s




                                                                                                                                                                                       LEAN ENTERPRISE
marketplace requires companies to improve productivity while lowering
costs and bringing quality products and services to market quicker than
ever before.

You will learn the basic characteristics of Lean: eliminate non-value
added work; high flexibility; low inventory; keeping a few “key”
measurements; small (or no) repair areas; high performance teams;
benchmarking; strong leadership. And you will learn how these
characteristics must be applied at your organization to meet and beat
your competition.

Led by industry experts, these very practical programs feature a
combination of lectures and workshops to help you apply the principles      WPI congratulates Mr. Doug Haskel (right) Quality Engineer at Lockheed Martin Missiles and
of Lean directly to the challenges of your own organization. If you are     Fire Control Division upon earning his Certification in Lean Enterprise from WPI. Presenting his
                                                                            award is Mr. Jack Belcher, Director and General Manager at Lockheed Martin and Sharon
ready to step up and play an important role in your organization’s
                                                                            Deffely, Director of Corporate and Professional Education at WPI.
move to world class status, WPI will be pleased to work with you.

ENROLL IN WPI’S CORPORATE CERTIFICATE PROGRAM
IN LEAN ENTERPRISE
                                                                             PROGRAM OF STUDY
WPI’s Certificate Program in Lean Enterprise includes workshops that
cover the principal topics of Lean as well as electives from WPI’s
                                                                             WPI CORPORATE CERTIFICATE IN LEAN ENTERPRISE
programs in process improvement, project management, leadership
and management development, and geometric dimensioning and                   To earn your WPI Certificate in Lean Enterprise, complete a
                                                                             total of five workshops from GROUPS A and B within three years.
tolerancing. You’ll choose from a wide range of options, selecting
programs that specifically meet your training needs. Our experienced         GROUP A — CORE WORKSHOPS




                                                                                                                                                                                          Corporate and Professional Education
staff is available to help you plan your certificate program to meet your    Choose at least three:
learning objectives.                                                            Understanding and Implementing Lean Tools & Techniques ▲                       . . . page 18
                                                                                Poka Yoke Theories, Principles and Applications ▲ . . . . . . .                . . . page 18
For more information contact Susan Hicks, Senior Business                       Implementing the Five S + 1 System — Creating the
Development Manager, at 508-831-6164 or email shicks@wpi.edu.                   Visual Workplace ▲ . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   .   .   .   page   18
                                                                                Design for Manufacturability ▲ . . . . . . . . . . . . . . . . . . . . .       .   .   .   page   18
                                                                                How to Implement Kaizen/Events at Your Company ▲ . . . . .                     .   .   .   page   19
                                                                                Improving Cycle Time Through Setup Reduction ▲ . . . . . . . .                 .   .   .   page   19
                                                                                Implementing Lean for Administration ▲ . . . . . . . . . . . . . . .           .   .   .   page   19
                                                                                Value Stream Process Mapping . . . . . . . . . . . . . . . . . . . . .         .   .   .   page   10
                                                                                Introduction to Six Sigma Process Improvement
                                                                                Tools and Concepts . . . . . . . . . . . . . . . . . . . . . . . . . . . . .   . . . page 10

                                                                             GROUP B — ELECTIVES
                                                                             Choose up to two other workshops listed in this bulletin.

                                                                             ▲ NOTE: Offered exclusively at your corporate location.


    ALL   WORKSHOPS         CAN     BE   DELIVERED      ON-SITE                           508-831-5517                           www.cpe.wpi.edu/+ProfDev                                                    17
                                            UNDERSTANDING AND IMPLEMENTING                                                 IMPLEMENTING THE FIVE S + 1 SYSTEM
                                            LEAN TOOLS AND TECHNIQUES ▲                                                    —CREATING THE VISUAL WORKPLACE ▲
                                            One-day workshop                                                               One-day workshop

                                            If your company is under increasing pressure to reduce costs and               If your organization is planning on taking the “lean manufacturing
                                            improve delivery, then consider the benefits of Lean Manufacturing
LEAN ENTERPRISE




                                                                                                                           journey,” then implementing and maintaining the 5 S + 1 system (Sort, Set
                                            — an integrated business approach to driving out non-value added activities    in Order, Shine, Standardize, Sustain and Safety) in your workplace is a
                                            from the customer delivery cycle in your operations. Lean Manufacturing is a   must.
                                            tried and tested methodology that helps companies respond swiftly and
                                            profitably to changes in customer demands.                                     W H O S H O U L D AT T E N D
                                            Simply said, Lean Manufacturing is the best way to systematically approach     Vice presidents, directors and managers of operations and manufacturing;
                                            reducing cycle time across your company. Find out how your organization can    manufacturing and industrial engineers; materials and production control
                                            benefit!                                                                       professionals and other key manufacturing personnel.
                                                                                                                           .7 CEUs Awarded
                                            W H O S H O U L D AT T E N D
                                            Vice presidents, directors, managers and supervisors of manufacturing,         ▲ NOTE: Offered exclusively at your corporate location.
                                            engineering, quality, materials, sales and accounting.
                                            .7 CEUs Awarded


                                            ▲ NOTE: Offered exclusively at your corporate location.




                                            POKA YOKE THEORIES, PRINCIPLES AND                                             DESIGN FOR MANUFACTURABILITY ▲
                                            APPLICATIONS ▲                                                                 Two-day workshop

                                            One-day workshop

                                            Poka Yoke is a set of rules and techniques designed to “mistake-               Successful companies must address the need for product cost
                                            proof” a process or product. When used in conjunction with appropriate         reductions to stay competitive in today’s global marketplace. As
                                            inspection methodologies, Poka Yoke has resulted in substantial improvements   over 80% of a product's cost is determined early in the developmental
          Worcester Polytechnic Institute




                                            to quality and to cycle time. Developed at Toyota, Poka Yoke has been          stages, successful companies have embraced design for manufacturability
                                            successfully applied to assembly operations, paper processes, fabrication,     (DFM) techniques as a critical element in achieving their cost reduction
                                            machine set up and many other manufacturing processes.                         objectives.

                                            W H O S H O U L D AT T E N D                                                   W H O S H O U L D AT T E N D
                                            Vice presidents, directors, managers and supervisors of manufacturing,         Design, manufacturing, industrial, environmental and quality engineers; and
                                            engineering, quality, materials, sales and accounting.                         marketing, service and manufacturing personnel.
                                            .7 CEUs Awarded
                                                                                                                           1.4 CEUs Awarded
                                            ▲ NOTE: Offered exclusively at your corporate location.
                                                                                                                           ▲ NOTE: Offered exclusively at your corporate location.




         18                                    ALL    WORKSHOPS       CAN     BE   DELIVERED      ON-SITE                  508-831-5517            www.cpe.wpi.edu/+ProfDev
                            AND TOLERANCING
    GEOMETRIC DIMENSIONINGIMPLEMENTING LEAN FOR
HOW TO IMPLEMENT KAIZEN/EVENTS
AT YOUR COMPANY ▲                                                                ADMINISTRATION ▲
One-day workshop                                                                 Two-day workshop

Kaizen/Events is an effective process for introducing rapid change               This workshop was developed and designed to help
into your organization by utilizing the ideas and motivation of the              organizations successfully implement Lean applications in
people who do the work. In just one day you will learn how to plan and           administrative areas.




                                                                                                                                                              LEAN ENTERPRISE
conduct a Kaizen/Event; identify the bottlenecks constraining your
                                                                                 All Lean initiatives have three main goals:
organization; motivate and utilize the intellectual strength of the people who
will lead and implement the necessary changes for success. A successful                     • Lower Costs
Kaizen/Event will result in reduced process or product time cycles, increased               • Improve Business Processes
capacity at bottleneck operations and improved service levels.                              • Improve Services to their Customers
                                                                                 The program is presented as two separate days with at least two to three
W H O S H O U L D AT T E N D
                                                                                 weeks between sessions. Participants meet as teams in between the two
Vice presidents, directors, managers and supervisors of manufacturing,           session days to complete an assignment and prepare for team presentations
engineering, quality, materials, sales and accounting.                           at the beginning of session two.
.7 CEUs Awarded
                                                                                 Session One Includes:
▲ NOTE: Offered exclusively at your corporate location.                          >          The Basic Concepts of Lean
                                                                                 >          Three Hands-On Iterations of XR-1
                                                                                 >          The Basics of Value Stream Process Mapping
                                                                                 >          Understanding Value Added vs. Non-Value Added
                                                                                 >          Producing a Current State Process Map
IMPROVING CYCLE TIME THROUGH SETUP                                               >          Assignment Due at Session Two
REDUCTION ▲                                                                      Session Two Includes:
Two-day workshop
                                                                                 >          Team Presentations
                                                                                 >          Translating Concepts Into Results
In this information-packed program, you will learn how to slash                  >          Lean Leadership Requirements
cycle times and inventory in your manufacturing operations through
                                                                                 >          The Customer is Our Future
an aggressive setup reduction program. In a step-by-step format you will




                                                                                                                                                                    Corporate and Professional Education
learn how to form the best setup reduction team, how to implement an
                                                                                 W H O S H O U L D AT T E N D
effective setup process and how to measure the financial benefits of reduced
setup times.                                                                     Managers, leaders, supervisors and other professionals who want to benefit
                                                                                 from learning how to implement lean applications in their administrative
W H O S H O U L D AT T E N D                                                     processes.
Quality, production, scheduling and manufacturing professionals; shop floor      1.4 CEUs Awarded
personnel and others responsible for improving quality and productivity          ▲ NOTE: Offered exclusively at your corporate location.
through the use of setup reduction tools and techniques.
1.4 CEUs Awarded

▲ NOTE: Offered exclusively at your corporate location.                                 For more information on these workshops, visit
                                                                                        our website at www.cpe.wpi.edu/+ProfDev




        ALL       WORKSHOPS    CAN    BE   DELIVERED       ON-SITE                   508-831-5517                www.cpe.wpi.edu/+ProfDev                                              19
                                           MANAGEMENT DEVELOPMENT
LEADERSHIP AND




                                                                          Arbor Networks partnered with WPI to create and deliver a customized
                                                                          five-day Leadership and Management Development Certificate Program
                                                                          in December 2010. Pictured above are the graduates from both their
                                                                          Ann Arbor MI and Chelmsford MA facilities.




                                                                                                                                            "I wanted to become a
                                                                                                                                            stronger leader, and WPI's
                                                                                                                                            Leadership and Management
                                                                                                                                            Development Certificate
                                                                                                                                            Program delivered. The
                                                                                                                                            professors are industry
                                                                                                                                            professionals who keep the
                                                                                                                                            content fresh and relevant.
         Worcester Polytechnic Institute




                                                                                                                                            Since earning my Leadership Certificate, I have
                                                                                                                                            advanced my career and am now managing a team
                                                                                                                                            of Project Managers."

                                                                                                                                                       — Julie Paradise, PMP, Manager, Project Management,
                                                                                                                                                                                            Hasbro Games




        20                                                          ALL   WORKSHOPS       CAN    BE   DELIVERED      ON-SITE                       508-831-5517            www.cpe.wpi.edu/+ProfDev
LEADERSHIP AND MANAGEMENT DEVELOPMENT




                                                                                                                                                                                                                                                              MANAGEMENT DEVELOPMENT
Assure a Strong Future for
Yourself and Your Business




                                                                                                                                                                                                            LEADERSHIP AND
Accelerate Your Learning: Use New Knowledge Now
                                                                                PROGRAM OF STUDY
To develop the skills you need now, tap into WPI's Leadership and
Management Development Program. Built on the powerful foundations of            WPI CERTIFICATE IN LEADERSHIP AND
our *highly-ranked WPI School of Business, the Leadership and                   MANAGEMENT DEVELOPMENT
Management Development Program:
                                                                                To earn your WPI Certificate in Leadership and Management
                                                                                Development, complete a total of 3 workshops from your core level (i.e.
    > Teaches skills you can use immediately.                                   Individual Employees, Managers, or Senior Managers), and take 2
    > Accelerates your learning. Each 1- or 2-day workshop provides             others, choosing from among any WPI workshop.
    you with new knowledge and insights to make your workplace
                                                                                Individual Development
    stronger.                                                                     Time Management . . . . . . . . . . . . . . . . . . . . . .       .   .   .   .   .   .   .   .   .   .   .   page   22
    > Caters to your busy schedule. Each workshop is offered in                   Collaborative Communications - NEW . . . . . . . .                .   .   .   .   .   .   .   .   .   .   .   page   22
    multiple locations for your convenience.                                      Influencing and Managing Peers - NEW . . . . . . .                .   .   .   .   .   .   .   .   .   .   .   page   22
                                                                                  Powerful Presentation Skills . . . . . . . . . . . . . . . .      .   .   .   .   .   .   .   .   .   .   .   page   22
                                                                                  Finance for Engineers and Technical Professionals                 .   .   .   .   .   .   .   .   .   .   .   page   22
You need the training that fits your position's scope and responsibilities.
This program focuses on three professional levels so you can gain the           Management
skills you need.                                                                  Essential Management Skills for New Managers. . . .                       .   .   .   .   .   .   .   .   .   page   23
                                                                                  Becoming an Effective Leader ▲ . . . . . . . . . . . . . .                .   .   .   .   .   .   .   .   .   page   23
Individual Development: Your prospects improve as you build skills                Leading Successful Cross-Functional Teams. . . . . . . .                  .   .   .   .   .   .   .   .   .   page   23
                                                                                  Performance Management - NEW . . . . . . . . . . . . .                    .   .   .   .   .   .   .   .   .   page   23
that enable you to contribute successfully in your functional area and
                                                                                  Improving Your Negotiating Skills . . . . . . . . . . . . . .             .   .   .   .   .   .   .   .   .   page   24
beyond. Demonstrate your ability and willingness to think beyond your             Handling Conflict, Confrontation and Difficult People                     .   .   .   .   .   .   .   .   .   page   24
present job description as you help your company reach its goals.                 Leading Through Change. . . . . . . . . . . . . . . . . . . .             .   .   .   .   .   .   .   .   .   page   24
                                                                                  Train the Trainer . . . . . . . . . . . . . . . . . . . . . . . . . .     .   .   .   .   .   .   .   .   .   page   24
Management: Your ability to extend up, down, and across your                      Leading Remote and Virtual Teams ▲ . . . . . . . . . . .                  .   .   .   .   .   .   .   .   .   page   25




                                                                                                                                                                                                                       Corporate and Professional Education
organization - building alliances, learning from others, and lending
resources - increases your visibility and effectiveness. Knowing how to         Senior Leadership
                                                                                  Enhanced Communication Skills for Advanced Leadership .                                   .   .   .   .   .   page   25
deal with and motivate all types of employees frees up more of your time
                                                                                  Effective Team Design . . . . . . . . . . . . . . . . . . . . . . . . . .                 .   .   .   .   .   page   25
to focus on the company's strategic needs.                                        Managing Dynamic Projects. . . . . . . . . . . . . . . . . . . . . .                      .   .   .   .   .   page   25
                                                                                  Ensuring Successful Technology Initiatives. . . . . . . . . . . . .                       .   .   .   .   .   page   25
Senior Leadership: Watching the competitive horizon and                           Best Practices for Technology Portfolio Planning . . . . . . . .                          .   .   .   .   .   page   25
recognizing significant shifts; Positioning your company to thrive through        Maximizing Your Employee Development Process . . . . . . .                                .   .   .   .   .   page   25
tumultuous changes; Gathering productive, experienced teams of direct             Finance: The Language of Business . . . . . . . . . . . . . . . . .                       .   .   .   .   .   page   25
reports. These and other potent techniques allow you to lead with
confidence and agility.

If you have already completed one or two WPI workshops, you may be            *WPI's Part-Time MBA Program ranks #1 nationwide by BusinessWeek.
on your way to earning a WPI Certificate. Contact Amanda Keighley,
Associate Business Development Manager, 508-831-4179 or
maurer@wpi.edu.


    ALL   WORKSHOPS          CAN     BE   DELIVERED       ON-SITE                     508-831-5517                             www.cpe.wpi.edu/+ProfDev                                                                                   21
                                                                                                                          Individual Development Level
LEADERSHIP AND MANAGEMENT

                                                             TIME MANAGEMENT                                                                    POWERFUL PRESENTATION SKILLS
                                                             One-day workshop
                                                                                                                                                One-day workshop

                                                             In this intensive workshop, participants will learn how to use time                Learning to present your ideas clearly and directly in a casual or
                                               DEVELOPMENT



                                                             more effectively. Successful time management is a continuous process               formal presentation is an essential skill for any professional.
                                                             of self management.                                                                Overcoming fear of a standup presentation will be a central goal of this
                                                             Individuals learn to both identify areas where they can improve time and           workshop.
                                                             resource management and gain the effective tools and techniques for doing so.      This one-day workshop will focus on delivery techniques as well as
                                                                                                                                                organizing your content. Learn how to get started, analyze your audience,
                                                             W H O S H O U L D AT T E N D                                                       use supporting materials, and experiment with delivery techniques including
                                                             Individuals who want to use their time and resources more wisely to accomplish     eye contact, body language, and projecting your voice.
                                                             set goals.
                                                                                                                                                W H O S H O U L D AT T E N D
                                                             .7 CEUs Awarded
                                                                                                                                                All professionals who wish to improve and enhance their presentation and
                                                                                                                                                communication skills to peers, clients, customer, senior management and/or
                                                                                                                                                their communities. Enrollment is limited to 15.
                                                             COLLABORATIVE COMMUNICATIONS
                                                                                                                                                .7 CEUs Awarded
                                                             One-day workshop - NEW

                                                             Participants learn how to select the most appropriate form of
                                                             communication based on message, audience and desired outcome.                      FINANCE FOR ENGINEERS AND
                                                             Communicating more effectively by applying ten key communications skills and
                                                             better handling of difficult communications situations are also integral to this   TECHNICAL PROFESSIONALS
                                                             workshop.                                                                          Two-day workshop

                                                             W H O S H O U L D AT T E N D                                                       In this workshop, you will learn — through the use of financial
                                                             Individuals who want to improve their communications skills to increase clarity,   reports and a case study — the fundamentals of how to interpret
                                                                                                                                                and analyze the three principal financial statements: the balance
                                                             organization and desired outcome.
                                                                                                                                                sheet; the earning statement; and the cash flow statement. By the
                                                             .7 CEUs Awarded                                                                    end of this workshop, you will have acquired a solid grasp of what
                 Worcester Polytechnic Institute




                                                                                                                                                information is conveyed in basic financial statements; how to analyze the
                                                                                                                                                information; and how to use the information to make informed decisions, ask
                                                             INFLUENCING AND MANAGING PEERS                                                     the right questions and improve business performance.
                                                             One-day workshop - NEW
                                                                                                                                                W H O S H O U L D AT T E N D
                                                             Learn how to influence others so they can accomplish their work and
                                                                                                                                                Engineers, managers, scientists, technical staff and other IT, technical sales,
                                                             achieve goals. Also, identify your personal strengths and learn opportunities
                                                                                                                                                manufacturing, supply chain, and project management professionals who
                                                             for improvement within your professional role.
                                                                                                                                                need to improve their understanding and use of financial data.
                                                             W H O S H O U L D AT T E N D                                                       1.4 CEUs Awarded

                                                             Individuals working on project teams or in matrix based organizations where
                                                             they do not have direct authority over others, yet need to influence them to
                                                             achieve their work goals.
                                                             .7 CEUs Awarded


               22                                               ALL    WORKSHOPS        CAN    BE   DELIVERED       ON-SITE                     508-831-5517             www.cpe.wpi.edu/+ProfDev
                                                                Management Level


ESSENTIAL MANAGEMENT SKILLS FOR                                                  LEADING SUCCESSFUL CROSS-




                                                                                                                                                                                                                          MANAGEMENT DEVELOPMENT
NEW MANAGERS                                                                     FUNCTIONAL TEAMS
Two-day workshop                                                                 One-day workshop




                                                                                                                                                                  LEADERSHIP AND
In this highly interactive program you will develop your skills and              Today's competitive environment requires people working together
knowledge to successfully get work done through others, to                       in teams that are seamless to lean out their business processes.
increase productivity and to reduce turnover in your group. This                 This is best accomplished by the use of a cross-functional team that has clear
practical workshop provides the newly appointed manager or the manager           goals and a capable team leader. The MOST critical choice on a team is
with limited management training with a variety of results-oriented strategies   the leader.
and techniques and the knowledge of why, when, and how to use them.
                                                                                 W H O S H O U L D AT T E N D
W H O S H O U L D AT T E N D                                                     Professionals who are team members, who lead teams, or who share
This workshop is designed for individuals with little or no formal management    responsibilities for developing or directing teams, will benefit from this
training who manage professional and/or support staff.                           results-oriented workshop.
1.4 CEUs Awarded                                                                 .7 CEUs Awarded




BECOMING AN EFFECTIVE LEADER ▲                                                   PERFORMANCE MANAGEMENT
One-day workshop                                                                 One-day workshop - NEW

Examine the leadership skills needed for organizations to prosper                Learn to hone the skills necessary for effective performance
and grow by focusing on YOUR personal leadership skills.                         management. This includes planning, analyzing, evaluating and
                                                                                 recognizing performance.
You will leave this interactive workshop knowing your own leadership
strengths and what and how you need to improve in order to become an
                                                                                 W H O S H O U L D AT T E N D
effective leader. The emphasis will be placed on applying what you learn to




                                                                                                                                                                                   Corporate and Professional Education
on-the-job situations.                                                           Managers/supervisors who want to improve their skills in motivating and
                                                                                 encouraging employees through effective goal setting, coaching and
W H O S H O U L D AT T E N D                                                     feedback, and evaluation and review discussions.
This workshop is beneficial to all levels of professionals who wish to improve   .7 CEUs Awarded

their leadership effectiveness.
.7 CEUs Awarded



▲ NOTE: Offered exclusively at your corporate location.




       For more information on these workshops, visit
       our website at www.cpe.wpi.edu/+ProfDev




        ALL       WORKSHOPS     CAN    BE   DELIVERED       ON-SITE                     508-831-5517              www.cpe.wpi.edu/+ProfDev                                                            23
                                                                                                                                     Management Level
LEADERSHIP AND MANAGEMENT


                                                             IMPROVING YOUR NEGOTIATING SKILLS                                                     LEADING THROUGH CHANGE
                                                             Two-day workshop                                                                      One-day workshop
                                               DEVELOPMENT



                                                             Your ability to negotiate well has a large impact on both your                        Change is the one constant in business and industry today. This
                                                             personal and professional life. The qualities of the results you get are              workshop focuses on the most effective ways to help others make transitions
                                                             determined in a large part on your negotiating ability.                               and respond positively to the effects of change.
                                                             Today's negotiating professionals must possess the most effective and current         Participants will be exposed to several of the most successful system-wide
                                                             negotiating tools. This highly interactive workshop will give you those tools         change efforts being utilized in business and industry today and discuss
                                                             that are necessary in your negotiations to help you identify what is really           their applicability to their organization or work unit. Through self
                                                             negotiable and teach you effective negotiating strategies and tactics. You'll         assessments and interactive learning activities, you will learn how to adapt
                                                             leave the program with a Negotiator's Preparation Template and a reference            to changes in your work environment as well as help lead others in your
                                                             book on negotiations for additional learnings.                                        organization's effort to accept changes.
                                                                                                                                                   W H O S H O U L D AT T E N D
                                                             W H O S H O U L D AT T E N D
                                                             All professionals who wish to improve their negotiating skills.                       All managers and leaders who want to become more effective in dealing
                                                                                                                                                   with the management of change.
                                                             1.4 CEUs Awarded
                                                                                                                                                   .7 CEUs Awarded




                                                             HANDLING CONFLICT, CONFRONTATION,                                                     TRAIN THE TRAINER
                                                             AND DIFFICULT PEOPLE                                                                  One-day workshop

                                                             One-day workshop

                                                             If you dread conflict and confrontation as well as dealing with                       This workshop focuses on improving the design, preparation,
                                                             difficult situations and people, chances are you may be putting your                  presentation, proficiency and consistency of the delivery of internal
                                                             career success in jeopardy.                                                           training.

                                                             Learn solid conflict management skills needed to succeed on the job and get           You will learn about the characteristics of adult learners, different learning
                 Worcester Polytechnic Institute




                                                             ahead in your career. You will develop ways to increase your ability and              styles, and keeping participants focused. The program will also cover how
                                                             confidence to respond appropriately in difficult situations and resolve conflicts.    different types of training affect presentations and how to develop a
                                                             Become more productive, decrease your stress and earn the respect of those            successful, interactive learning environment.
                                                             with whom you interact.
                                                                                                                                                   W H O S H O U L D AT T E N D
                                                             W H O S H O U L D AT T E N D                                                          Managers, supervisors and others who are or will be responsible to provide
                                                             Professionals who wish to improve their skills in mediating and/or responding         internal training to their peers and associates.
                                                             effectively to conflict situations.                                                   .7 CEUs Awarded

                                                             .7 CEUs Awarded

                                                                                                                                                       For more information on these workshops, visit
                                                                                                                                                       our website at www.cpe.wpi.edu/+ProfDev




               24                                               ALL    WORKSHOPS         CAN    BE   DELIVERED         ON-SITE                    508-831-5517             www.cpe.wpi.edu/+ProfDev
              Management Level                                                          Senior Leadership Level




                                                                                                                                                             LEADERSHIP AND MANAGEMENT
LEADING REMOTE AND VIRTUAL                                                      Senior leadership responsibilities can vary dramatically by industry and
                                                                                company. Business challenges for start-ups are quite different from mature
TEAMS ▲                                                                         products and sectors. WPI works closely with each client to customize
                                                                                workshop content and emphasis at this level. A sample of workshop
Two-day workshop
                                                                                topics is listed below:
Distance leadership represents a complexity few leaders and




                                                                                                                                                                                                                 DEVELOPMENT
managers are prepared for.
                                                                                Enhanced Communication Skills for Advanced Leadership
Today's managers need to be able to lead across geographical boundaries
and time zones; build a team identity and process; balance technical and
social systems within the team; build trust among team members; and,            Effective Team Design
facilitate the development of long-distance relationships.
While advances in technology have enabled organizations to locate team          Managing Dynamic Projects
members closer to customers in small offices and other countries, technology
alone does not foster team success. In a distributed world, communication       Ensuring Successful Technology Initiatives
takes on a whole new meaning when you're not face-to-face with your direct
reports and team members.
                                                                                Best Practices for Technology Portfolio Planning
In this highly interactive two-day workshop, participants will be taught how
to build a cohesive, responsive and committed work team by linking people       Maximizing Your Employee Development Process
you rarely see with technology to create a collaborative virtual environment.
You will learn to master new competencies to meet the challenge of leading
a virtual ream. You will leave with your own distance leadership model,         Finance: The Language of Business
ready to harness the power of your team and organization.
Special Features: This corporate workshop includes:
     > A pre-meeting preparation day by the instructor to help customize the
     program and create a company-specific case study. This workshop is
     presented as two separate days, with at least two- to -three weeks




                                                                                                                                                                                         Corporate and Professional Education
     between sessions. Participants work in teams in between the two
     session days to complete their assignments and prepare for team
     presentations/results at the second session. The instructor provides
     feedback on the presentations including best practices and suggestions -
     "but did you think of this?"

     > Remote interaction with the instructor in between the session days as
     the teams work in a virtual environment to help solidify the lessons of
     the class.

1.4 CEUs Awarded
                                                                                For more information on these programs contact Amanda Keighley,
                                                                                Associate Business Development Manager, at 508-831-4179;
▲ NOTE: Offered exclusively at your corporate location.                         maurer@wpi.edu.



        ALL    WORKSHOPS       CAN    BE   DELIVERED       ON-SITE                    508-831-5517              www.cpe.wpi.edu/+ProfDev                                                                    25
INSTRUCTORS




                                         Kanan Alhassani is founder and       Charlie Gillis has over 15 years      Stephen Laster, CIO of               Gina Ohanesian founder of           Raymond Sheen, PMP, is
                                         president of Integrated              of machine design experience          Harvard Business School, is a        Performance Alternatives, LLC,      president of Product & Process
                                         Management Associates (IMA), a       and currently works as a              seasoned technologist, business      has over 20 years of experience     Innovation, Inc. which works with
                                         management consulting services       mechanical engineer for Procter       leader, product strategist,          as a consultant in organizational   corporations to review and improve
                                         firm that focuses on helping         & Gamble. He has designed             eLearning designer and educator.     and leadership development. She     their project management and
                                         companies optimize their project     numerous pieces of                    He has extensive national and        has conducted organizational        engineering/manufacturing
                                         and product development              manufacturing equipment               international experience helping     effectiveness and management        processes. Ray has over 28 years of
                                         processes. Kanan has over 16         consisting of complex                 organizations develop effective      training programs on numerous       experience in management,
                                         years of experience in training      mechanisms of precision               operational practices by             topics in several countries.        engineering, manufacturing and
                                         and consulting in project            assembled components.                 leveraging people and                                                    product development.
                                         management for a wide variety of                                           technology for outstanding
                                         industries.                                                                results.
       Worcester Polytechnic Institute




                                         Norman W. Cutler, president of       Paul Hine is president of             James F. Leonard specializes in      Sam Provil, PMP is president of
                                         Dimensional Management Inc.,         ProfitLink, Inc., a customer-         helping companies design and         Provil and Associates, a project
                                                                              focused consulting firm that helps    implement systems for improving      management services company.
                                         has over 40 years of product
                                                                              companies to develop and              quality, productivity and            He has more than 22 years of
                                         design experience. Norm is a
                                                                                                                    competitive position. Jim has been   professional project management
                                         former manager of engineering        implement change initiatives. He
                                                                                                                    a featured lecturer in courses       and control functions experience.
                                         support at Polaroid Corporation      has worked extensively with
                                         and Sippican Inc. Norm is an         manufacturing, retail, distribution   sponsored by the ASQ, NAPM,
                                         active member of the ASME Y          and service organizations.            Juran Institute and other
                                         14.5 Committee on Dimensioning                                             organizations.
                                         and Tolerancing and the ASME Y
                                         14.11 Committee on Casting,
                                         Forging and Plastic Molded Parts.




      26                                   ALL   WORKSHOPS            CAN    BE   DELIVERED         ON-SITE                            508-831-5517                www.cpe.wpi.edu/+ProfDev
Additional Workshops and Training Programs offered by WPI


F U N D A M E N TA L S O F B I O M A N U FA C T U R I N G                      F U N D A M E N TA L S O F E N G I N E E R I N G R E V I E W —
A customized program to provide you with the skills and knowledge required     Now Offered Online




                                                                                                                                                                     ADDITIONAL PROGRAMS
to secure employment and career success in the biomanufacturing industry in    WPI's Fundamentals of Engineering (FE) Review prepares candidates for the
Massachusetts.                                                                 Fundamentals of Engineering Exam, the first step in becoming a licensed
                                                                               professional engineer. Registration as a licensed professional engineer provides
                                                                               you with flexibility and security. It is highly recommended for anyone who is
MEDICAL DEVICE LEADERSHIP CERTIFICATE
                                                                               considering moving into a management position. Some of the benefits of becoming
A unique educational program to provide the leadership skills and training     a licensed professional engineer include higher wages, better job opportunities,
tools needed for cross functionality in the medical device industry.           and a more diverse career.

                                                                               WPI’s Fundamentals of Engineering Review includes 12 three-hour sessions.
ONLINE MATH REFRESHER PROGRAM                                                  Classes meet weekly from January through April in Worcester from 6-9 p.m.
This online program was developed for future graduate students of power        The format of the course is a lecture period followed by problem sets and question
systems courses, certificate and master of science degree programs.            and answer sessions. Classes are conducted by WPI faculty members. Although no
                                                                               grades are recorded, homework and study are essential for successful completion
                                                                               of the course.
TECHNICAL COMPUTING USING MATLAB ®
Designed for beginning and intermediate MATLAB® users. No prior                NOW ONLINE
knowledge of MATLAB® is required.                                              WPI now offers the FE Review program online, allowing participants the flexibility
                                                                               to take the program at WPI, online, or a combination of the two options. The
                                                                               online segment will be available for view the day following each lecture and will
FUNDAMENTALS OF SYSTEMS ENGINEERING                                            be accessible to view anytime during the course for the convenience of learning on
WPI ‘s new corporate technical short course provides a working knowledge of    your personal schedule. Each instructor will be available during the week following
Systems Engineering principles, standards and practices with all of the        their lecture via their class site to answer questions.
learning reinforced by in-class exercises and a capstone project.
                                                                               TOPICS
F U N D A M E N TA L S O F F I R E P R O T E C T I O N E N G I N E E R I N G        >   Engineering Economics
                                                                                    >   Mathematics
This two-day workshop is designed for those who need to effectively resolve
                                                                                    >   Statics
fire safety issues as part of their job responsibilities.
                                                                                    >   Mechanics of Materials




                                                                                                                                                                                           Corporate and Professional Education
                                                                                    >   Materials Science
POWER SYSTEMS CERTIFICATE                                                           >   Fluid Mechanics
Drawing from WPI’s electric power heritage that spans more than a century, a        >   Dynamics
wide range of topics are being developed.                                           >   Thermodynamics
                                                                                    >   Chemistry
                                                                                    >   Electric Theory
FUNDAMENTALS OF ELECTRICAL ENGINEERING REVIEW
                                                                                    >   Computers and Engineering Ethics
Designed to prepare engineers entering a graduate program in Power                  >   Biology
Systems Engineering, this program serves as a review of the fundamental
concepts required for analysis of power systems.
                                                                               W H O S H O U L D AT T E N D
                                                                               WPI's FE Review assists individuals preparing for the Fundamentals of Engineering
                                                                               Exam, but many find the review also helpful for updating knowledge on
For more information on these programs contact Amanda Keighley, Associate      engineering topics and for preparing to re-enter the field or assume new responsi-
                                                                               bilities.
Business Development Manager, at 508-831-4179; maurer@wpi.edu.


      ALL   WORKSHOPS         CAN     BE   DELIVERED      ON-SITE                 508-831-5517                 www.cpe.wpi.edu/+ProfDev                                                                       27
REGISTRATION AND INFORMATION                         Registration and Information




                                                     REGISTRATION
                                                     To register for an open enrollment workshop, call WPI Corporate and Professional
                                                     Education at 508-831-5517 or visit our website at www.cpe.wpi.edu/+ProfDev.
                                                     Workshop hours are from 8:30 a.m. to 4:30 p.m.




                                                     INFORMATION
                                                     Certificate of Professional Development:
                                                     WPI Corporate and Professional Education awards Certificates of
                                                     Professional Development to attendees.
                                                     CEUs: .7 Continuing Education Units equal to seven hours of contact
                                                     training is awarded for each class day completed. The CEU is the
                                                     nationally recognized standard unit earned for participation in
                                                     qualified programs of Continuing Education.
                                                     Accommodations: For overnight accommodations, contact the
                                                     individual hotels directly. Be sure to mention that you are attending a
                                                     WPI workshop.
                                                     Chelmsford, MA
                                                       Radisson Hotel — 978-256-0800
                                                     Marlborough, MA
                   Worcester Polytechnic Institute




                                                      Courtyard by Marriott — 508-480-0015
                                                     Taunton, MA — new location!
                                                       Taunton Inn and Conference Center — 508-823-0430
                                                     Worcester, MA
                                                      Courtyard by Marriott — 508-363-0300
                                                      Residence Inn — 508-753-6300




                 28                                  ALL   WORKSHOPS         CAN     BE   DELIVERED       ON-SITE                       508-831-5517   www.cpe.wpi.edu/+ProfDev
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 Corporate and Professional Education
 Worcester Polytechnic Institute
 100 Institute Road
 Worcester, MA 01609-2280




 Note: We use many different mailing lists to announce our programs. If you receive duplicate copies of this catalog, please pass them on to interested associates.
 Mailroom: If the addressee is no longer employed at your company, please forward to his/her replacement, department head or training director.




                                                                                                                                                             Certificate of Professional Development:
                                                                                                                                                             WPI Corporate and Professional Education awards Certificates of Professional
                                                                                                                                                             Development to attendees.

Visit our website at                                                                                                                                         CEUs: .7 Continuing Education Units equal to seven hours of contact training
                                                                                                                                                             is awarded for each class day completed. The CEU is the nationally
www.cpe.wpi.edu/+ProfDev                                                                                                                                     recognized standard unit earned for participation in qualified programs
                                                                                                                                                             of Continuing Education.
for details on each                                                                                                                                          Accommodations: For overnight accommo-dations, contact the individual
workshop and certificate.                                                                                                                                    hotels directly.
                                                                                                                                                             Be sure to mention that you are attending a
                                                                                                                                                             WPI workshop.

                                                                                                                                                             Chelmsford, MA
                                                                                                                                                                Radisson Hotel — 978-256-0800

                                                                                                                                                             Marlborough, MA




                                                                                                                               ABOUT WPI
                                                                                                                               Founded in Worcester, MA in 1865, WPI is one of the nation's earliest technological
                                                                                                                               universities. From our founding days, we've taken a unique approach to science and
                                                                                                                               technology education, preparing men and women for careers of professional practice,
                                                                                                                               civic contribution, and leadership.




                                                                                                 WPI Corporate
                                                                                                 and Professional Education
                                                                                                 100 Institute Road                                        508-831-5517                       www.cpe.wpi.edu/+ProfDev
                                                                                                 Worcester, MA 01609-2280

				
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