23454 version 1 Page 1 of 4
Apply service delivery plan requirements to meet the needs of consumers in a health or disability setting
Level Credits Purpose 2 8 This is an entry level unit standard for people involved in or planning to become involved in the support of consumers in a health or disability setting. The work of people completing this unit standard will be supervised, either directly or by telephone and visits. People credited with this unit standard are able to: describe the purpose and requirements of a service delivery plan; support consumers to meet goals outlined in the service delivery plan; and report information that affects the delivery of the service delivery plan. Subfield Domain Status Status date Date version published Planned review date Entry information Accreditation Standard setting body (SSB) Community Support Community Support Services Registered 25 June 2007 25 June 2007 31 December 2012 Open. Evaluation of documentation by NZQA and industry. Community Support Services Industry Training Organisation Limited 0024
Accreditation and Moderation Action Plan (AMAP) reference
This AMAP can be accessed at http://www.nzqa.govt.nz/framework/search/index.do.
New Zealand Qualifications Authority 2009
23454 version 1 Page 2 of 4 Special notes 1 Definitions Service delivery plan in the context of this unit standard is a generic term used to cover the individual plans that are developed by service providers with consumers and their families/whānau for service delivery. Different service providers may use different terms. A service delivery plan is interpreted and implemented in accordance with the requirements of the plan and will recognise the consumer as the central focus. A service delivery plan may specify such things as services to be provided to support activities of daily living, equipment used, food preferences, and instructions on maintaining a safe environment. The consumer’s choices, rights, and how these determine the consumer’s independence, rehabilitation, recovery, and support are paramount to the implementation of a service delivery plan. The service delivery plan will also provide an outline of the tasks to be performed by the support worker for the consumer in all health and disability settings. Consumer in the context of this unit standard means someone accessing services in a health or disability setting in a residential care facility or in a private home – their own or a friend’s, group’s, or family member’s. Organisation’s policies and procedures are the policies and procedures of the employing organisation of the candidate and include ethical codes, standards, and requirements of the organisation involved. The following apply to the performance of all elements of this unit standard: a Relevant legislative and regulatory requirements include rights and responsibilities as outlined in the Health and Disability Commissioner (Code of Health and Disability Services Consumers’ Rights) Regulations 1996 (the Code of Rights), the Health and Safety in Employment Act 1992, the Privacy Act 1993, the Health and Disability Services (Safety) Act 2001, the Human Rights Act 1993, and any subsequent amendments. b NZ Standards relevant to this unit standard may include but are not limited to NZS 8134:2001 Health and Disability Sector Standards, NZS 8142:2000 Infection control, NZS 8141:2001 Restraint minimization and safe practice, NZS 8143:2001 National Mental Health Sector Standard, and NZS 8158:2003 Home and Community Support Sector Standard. c People awarded credit for this unit standard are aware of the holistic components of supporting a consumer within their unique environment.
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Elements and performance criteria
Element 1 Describe the purpose and requirements of a service delivery plan. Performance criteria 1.1 Purpose of a service delivery plan is described in terms of the organisation’s service delivery model. Requirements of the service delivery plan are identified and described in terms of intent, content, and relationship to the support worker’s tasks, roles, and responsibilities.
1.2
New Zealand Qualifications Authority 2009
23454 version 1 Page 3 of 4 Element 2 Support consumers to meet goals outlined in the service delivery plan. Performance criteria 2.1 Goals in the service delivery plan are interpreted in accordance with the Code of Rights. Tasks listed in the service delivery plan are carried out to meet the goals s et with the consumer in accordance with the organisation’s policies and procedures. Range evidence must be supplied for all of the tasks listed in the service delivery plan that covers a minimum of one of – household management, personal care, lifestyle planning/support.
2.2
Element 3 Report information that affects the delivery of the service delivery plan. Performance criteria 3.1 Issues that should be reported are described in accordance with the organisation’s policies and procedures. Range issues may include but are not limited to – feedback, goals, change of consumer’s condition, consumer’s absence from facility or their home, health and safety accidents and/or incidents.
3.2
Reports are provided in accordance with the organisation’s policies and procedures.
Please note Providers must be accredited by NZQA, or an inter-institutional body with delegated authority for quality assurance, before they can report credits from assessment against unit standards or deliver courses of study leading to that assessment. Industry Training Organisations must be accredited by NZQA before they can register credits from assessment against unit standards. Accredited providers and Industry Training Organisations assessing against unit standards must engage with the moderation system that applies to those standards. Accreditation requirements and an outline of the moderation system that applies to this standard are outlined in the Accreditation and Moderation Action Plan (AMAP). The AMAP also includes useful information about special requirements for organisations wishing to develop education and training programmes, such as minimum qualifications for tutors and assessors, and special resource requirements.
New Zealand Qualifications Authority 2009
23454 version 1 Page 4 of 4 Comments on this unit standard Please contact the Community Support Services Industry Training Organisation Limited enquiries@cssito.org.nz if you wish to suggest changes to the content of this unit standard.
New Zealand Qualifications Authority 2009