Nov - Dec 2010
Setu Vol II • Issue 9
BRINGING BUSINESS, EDUCATION AND GOVERNMENT TO RURAL INDIA
Under the aegis of the National e-Governance Plan of Govt. of India
02 CEO Speaks 13 Sahaj Scape
03 Top VLEs 14 Cover Story
04 Other Successful VLEs 19 Sahaj Suswasthya
20 Fun Fundaa
07 Sahaj Triumph 22 External Window
10 The Trainers' Dairy 24 Chaakri.co.in :
List of Job Vacancies
BRINGING GOVERNMENT AND BUSINESS TO RURAL INDIA
Vol II • Issue 4
Vol II • Issue 9
BRINGING BUSINESS, EDUCATION AND GOVERNMENT TO RURAL INDIA
Under the aegis of the National e-Governance Plan of Govt. of India
Under the aegis of the National e-Governance Plan of Govt. of India EDITORIAL
Coordinating Editor: Citizen-centric Services: finally it's there on ground
Bhavna Shah Chatterjee
We are halfway through 2010 financial and finally there is something to
cheer. After waiting for two long years, Sahaj VLEs can finally breathe a
sigh of relief with the introduction of public services. Reasons are obvious
Subimal Saha – a substantial increase in income generation which was so much
necessary for making the CSC project a sustainable one. This should also
Asst. Art-Editing: bring greater joy to people in rural India for whom public services would
Suman Das & Niladri Banerjee now be within easy reach. We therefore decided to make public services
our theme for cover story of this issue.
The status of public service in our country continues to evoke mixed
feelings. Should we celebrate the implementation of public service in
rural India even in small measure or do we lament its non availability
throughout the six mandated states. How can things be improved? Don't
we already know from the status of our CSC roll outs that internal
efficiency, management support and effective functioning of the
government are factors that contribute to successful implementations of
public services? A lot more has to be done to translate this realization into
It is, to put it mildly, a curious time for our government to articulate a
vision of how it could improve the delivery of public services to its
citizens. Afterall its all about implementation and not plans on paper.
On a positive note, October has been an important month for Sahaj. The
launch of public service in Assam, undeniably, was a great progress. Sahaj
and DLF Pramerica settled the first life insurance claim in Orissa. This was
followed by yet another insurance claim settlement by Sahaj – NIC in
Tamil Nadu. A number of VLE training cum refresher programme was
organized in different states. In the last issue we carried news about
Sahaj's participation in NABARD sponsored Nature Fest. In this issue we
provide a comprehensive summary of the event.
It's also time to welcome a new vertical in Sahaj – the Capacity Building
department which is all set to fine tune the resources required to manage
and monitor the CSC project - a programme of this magnitude. We wish
them wonderful times and enriching experience in Sahaj.
We would be glad to receive any feedbacks or comments – another
reason for us to come with something better every time. Mail us at
Published by : Happy Reading!
Sahaj Media Business & Comm. Dept.
Srei Sahaj e-Village Limited
Sahaj Setu • Nov- Dec 2010 1
The CSC project is a comprehensive acknowledgement of a
widely known fact that Government alone cannot create this
bridge infrastructure and that it requires the assistance of rural
entrepreneurship to achieve this stupendous feat. This project
aims to achieve exactly this. However, the promised
Government to Citizen (G2C) services have been extremely
slow to come by despite availability of an amazingly versatile
CSC infrastructure created in far-flung areas. The fact that the
main objective of CSC is to create points of delivery of
governance and that there can be no e-governance without
G2C services, though widely accepted in the Government, has
been rather scarcely acted upon. I strongly believe that we
need to closely work with the Government to remedy this
situation at the earliest and one of my goals as the CEO, Public
Services and e-learning would be to achieve this task.
It is my strong belief that if G2C services are not routed through
the CSCs, the centres would survive, albeit with some difficulty,
but the NeGP may not.
We know that G2C services can bridge the gap between
survival and success for CSCs and the VLEs. The current
inadequacies and difficulties being faced by VLEs in the
absence of promised G2C services are fully appreciated by us and the Government, but I firmly believe that this is only a
There is an acknowledgement of this moral responsibility at the Union as well as State Government level now, which was
evident at the deliberations of the National Advisory Council on e-Governance chaired by the Communications and IT
Minister at New Delhi on 12th November. The SCA's point of view that G2C services should have been offered through
CSCs as of yesterday was paid heed to for the first time during this conference and Government promised to remedy the
Meanwhile, Sahaj has begun closely interacting with a range of Ministries of the Government of India and departments of
all related State Governments and has been able to break the ice effectively. There are many Ministries that are now
openly supporting the cause of using CSCs as effective mechanism for rolling out newer services. However, I believe that a
time has come to ask the critical question as to what constitutes G2C services. Can MGNREGA, National Population
Register, UID and host of Financial Inclusion schemes including pension schemes be kept out of the basket of G2C
services? The obvious and commonsense answer is 'NO'. Unfortunately, today the Government does not seem to agree
with this fully, but I am sure it is possible to convince them that these services must form part of the G2Cs basket to be
seamlessly routed through CSCs.
Sahaj is rapidly emerging as a winner in bringing the Government to agree that they need to invest their full trust and
confidence in this painstakingly created unique infrastructure. Till it actually happens, my plea to all of you would be to
keep standing there with your head held high and not allow any passing storm to destabilize this shared dream of ours.
Mrs. Meena Chaturvedi
Srei Sahaj e-Village Ltd.
Sahaj Setu • Nov- Dec 2010 2
(across Sahaj States)
VLE Name Income (in )
Sonu Thapa 14411 Business, Education & Government
Rupam Baruah 9750
VLE Name Income (in )
Shailendra Chourasia 28587
Pramod Kumar 17138 • Digital photography
• NREGA data collection
Orissa • Government form
Income (in )
• Birth / Death certificate
Sanjukta Meher 22119 • Agricultural soil testing
• Life & Non-Life
• IGNOU higher
Tamil Nadu education
Income (in )
• Electricity bill collection
• Telephone bill collection
Dayanantha C 54095 • Mobile top-ups
Kumaresan R 46485
• DTH Recharge and
• Mobile Value-Added
Uttar Pradesh • Railway reservation
• Two wheeler booking
VLE Name Income (in )
• Chaakri.co.in - Job Portal
Sanjay Kumar Singh 19419 • Matrimonial service
Gulab Chand Singh Yadav 12212 Future Services
• Agricultural diagnostics
West Bengal • Distance education
• Postal service
VLE Name Income (in ) • Infotainment
Tufan Maji 32448 • IEC (Information, Education
Ramkrishna Senety 11151
Sahaj Setu • Nov- Dec 2010 3
Other Successful VLEs
Sikdar Abdul Matin Ashok Kumar Singh
Barpeta, Assam Aurangabad, Bihar
Income from Online Services: Income from Online Services:
DLF Pramerica IRCTC1: 9
Life Insurance: 9840 Oxigen Mobile Top up: 7.32
Total Income: 9840 Life Insurance: 17121
Total Income: 17137.32
Manoj Kr. Karna Rajaraman K
Sonepur, Orissa Thiruvannamalai, Tamil Nadu
Income from Online Services: Income from Online Services:
Oxigen Mobile Top up: 0.36 Oxigen Mobile Top up: 0.32
DLF Pramerica DLF Pramerica
Life Insurance: 16057.44 Life Insurance: 26880
DTH: 0.2 Tally & ERP Course: 1000
Total Income: 16058 Total Income: 27880.32
Shamim Akhter Subhojit Biswas
Allahabad, Uttar Pradesh Jalpaiguri, West Bengal
Income from Online Services: Income from Online Services:
Life Insurance: 9605 IRCTC1: 80.73
Total Income: 9605 Oxigen Mobile Top up: 1.62
Bharat Matrimony: 12372.75
Total Income: 12464.67
Sahaj Setu • Nov- Dec 2010 4
Utility services training for VLEs in V L E Tr a i n i n g c u m R e f r e s h e r
Srei Sahaj organised a utility services training session for
Oxigen (Mobile and DTH recharge), IRCTC, Spice, Bharat
Matrimony and TVS for the Village Level Entrepreneurs of VLE training cum refresher program was arranged at RCC
Assam. The training was conducted in Bongaigaon, Dhemaji on 3rd and 4th October, 2010. Training was
Sonitpur, Tinsukia, Sivasagar, Golaghat & Darrang districts imparted to the VLEs on every financial and online
of Assam. VLEs from respective districts attended the services offered by Srei Sahaj. This was followed by an
training followed by an open house meeting. open house discussion on various aspects of CSC
management. A similar training programme for the VLEs
Health cum Awareness Camp, Darrang was held at the RCC Goalpara.
Srei Sahaj and DLF Pramerica settles
first life insurance claim
Following the first Health cum Awareness Camp in
Salikjhar, the Sahaj team in RCC Darrang, Assam in
association with NABARD and the Old Boys Association,
Sainik School, Goalpara held another camp, this time in
Lakshimpur. The camp was organised on 31st October,
The Srei Sahaj team had put up a stall at the site which was Srei Sahaj and DLF Pramerica Life Insurance have settled
visited by a large number of people keen to know about the first death claim at Nabrangpur on 29th October 2010.
the services offered by the Sahaj CSCs. The camp Md. Anish Hingura, nominee of deceased Nazmu Banu
attracted a big crowd of local people who were eager to received the settlement cheque from Mr. Sibabrata Dash,
take advantage of the free medical facilities offered by a Hon'ble Collector, Nabrangpur in the presence of Col
dedicated team of medical professionals. The local (Retd.) AP Mishra, Subhasis Das from DLF Pramerica and
population of the area expressed their gratitude to the dignitaries from district administration. Other officials of
organizers of the camp for providing such a vital service Srei Sahaj were present along with large number of local
free of cost. people.
Sahaj Setu • Nov- Dec 2010 5
Srei Sahaj and NICL settles life Public service launch in Barpeta
insurance claim in Tamil Nadu Public service was launched in Assam's s Barpeta district.
Srei Sahaj and National Insurance Company Limited Mr. Phanidhar Kalita, Deputy Commissioner, Barpeta
settled the first life insurance on October 24, 2010. Dr. launched the service in the presence of senior officials of
Santosh Babu, IAS, CEO – ELCOT handled the claim Barpeta district along with 50 Sahaj Village Level
amount to Shivakumar, nominee of the deceased Entrepreneurs. As a result of this launch, about 15 services
Krishnan. The occasion took place at ELCOT's office in will be delivered through Sahaj Arunoday Kendra.
Sahaj conducts live webcast of select
Introduction of 35 new public services booths in Bihar polls
through Sahaj CSCs
Mr. Chandraprakash, Chief Secretary, DIT, Uttar Pradesh
declared that a total of 35 additional public services
would be made available through Sahaj Jan Seva Kendras
in Uttar Pradesh from 30th December 2010. New Srei Sahaj conducted live webcast of Bihar Assembly
services to be offered would include services like elections. Kumar Anshumali, Additional Chief Electoral
application for new ration card, ration card renewal, Officer said, “The EC has decided for live webcast of the
registration of unemployment application, renewal of Bihar assembly elections, first time in any polls in India.”
registered application, etc. Mr. Chandraprakash Sahaj conducted the webcast at 1284 polling booths and
mentioned that 17909 Jan Seva Kendras would be provided 1306 laptops, 1013 web cameras and 579
established throughout the state. Sri Chandraprakash also gensets for the elections. The webcast was conducted and
informed that till recently 22 lakhs different certificates managed by Sahaj VLEs, IT engineers, managers and
have already been isuued through Sahaj Jan Seva executives. The live webcast was meant for poll
Kendras. surveillance purpose only and not for public viewing.
Sahaj Setu • Nov- Dec 2010 6
Srei Sahaj and DLF Pramerica
settles first life insurance claim
Srei Sahaj and DLF Pramerica Life Insurance have
recently settled a death claim at Nabarangpur district of
Orissa on 29th October, 2010. Md. Anish Hingura,
nominee of the deceased Nazma Banu received the
settlement cheque from Mr. Sibabrata Dash, Honourable
Collector, Nabarangpur who presided the function in the
presence of Col (Retd.) A.P Mishra, Subhasis Das from
DLF Pramerica and dignitaries from district
administration. Officials from Srei Sahaj E-Village Ltd.
were also present along with a large number of local
Md. Anish Hingura, nominee of the insured says, “The
payment of the claim amount was a great help. The claim
was settled easily with minimum of issues, which makes
me feel that my late sister had picked the best policy.
Though no amount of money can lessen my grief, having
received the claim amount is very reassuring especially
after hearing horror stories from friends about policy
claims. Sahaj and DLF Pramerica treated me with respect
and made me feel like I am very important. I am very
much pleased with their service.”
Mr. Sibabrata Dash, in this occasion has addressed VLEs
It is our life's purpose to be happy. However, the purpose
and villagers about the importance of life insurance and
is sometimes disturbed if luck decides to spin the wheel
praised the service rendered by Srei Sahaj and DLF
of chance; if we meet with any emergency like a sickness,
Pramerica to the villagers. He emphasized the need of
accident or even death. When such situation strikes, it
bridging gap between urban and rural areas in Orissa,
becomes obvious to question the existence of life but the
which is a major obstacle in the development of the state,
purpose is so deeply ingrained in us that it counters
and the district. He praised the bold and futuristic
everything that throws our way.
initiative taken by Govt. of India, Govt. of Orissa, and Srei
In an emergency like death, the countering device that Sahaj E-Village Ltd. in rolling out Jana Seba Kendras
you have at your disposal is the life insurance claim that (CSCs) which serves the poorest of the poor in the state.
your loved ones would receive in your absence. DLF Srei Sahaj is rolling out these centres in 16 districts that
Pramerica Life Insurance's DLF Tatkal Suraksha policy almost cover half of the population of rural and urban
offered through Sahaj Common Service Centres in the six Orissa. Mr. Dash reiterated the good purpose and told
states is designed in such a way that it counters the worst that the scheme will generate entrepreneurs at village
that life can throw at you and in the event of any levels who can provide various services i.e. government,
unforeseen situation like death, it provides timely and private and corporate, in the doorsteps of people, which
appropriate claim amount. will further generate additional employment in the CSC
in the field of service delivery.
Sahaj Setu • Nov- Dec 2010 7
Nature Fest: Sahaj celebrates the diversity of Nature
A warm, sunny day welcomed 5000 visitors to the Nature
Fest in Kolkata's Karunamoyee Fair Grounds. Visitors came
from the local area, as well as from Assam, Tamil Nadu,
Orissa, etc. These visitors came in search of an opportunity
to enjoy the unique and rich diversity of Nature in India.
The fest that was held from 25th October 2010 to 3rd
November, 2010 was organised by Natural Resource
Management Centre (an institution of NABARD). The
exhibition was inaugurated by Dr. Asim Dasgupta, West
Bengal Finance Minister in the presence of Umesh Sarangi,
Chairman, NABARD. Eminent speakers like Dr. K.K.
Satpathy from NIRJAFT, Shri M.K. De from NABARD,
Swami Saniruddhonanda Ji from RKMSSS, etc. interacted Farmer's club, government aided co-operative sectors,
with the farmers on topics spanning soil and water NGO driven co-operatives, etc. from states like Orissa,
conservation at farmer's field, seed production, use of Assam, West Bengal, Kerala, etc. had also participated in
renewable energy for self employment, NRM based the Nature Fest.
livelihoods, climate change, etc. Following are the brief of the participants who
The exhibition had lots of trade stands displaying and participated on the fest.
retailing natural products like jute, banana fibre, bamboo, 1. Government sponsored private sectors:-
mat, terra-cotta, sital pati, synthetic foods, silks like Ahimsa a) ICAR
(ERI), Muga, Tassar and Mulberry, coir, coconut waste b) CAFRI
products, was on display and available for sale. Various c) Central Silk Board.
NGOs, Self-Help Group, Research institutes, Government
d) Nabard etc.
sponsored private sectors with value-addition in NRM,
Sahaj Setu • Nov- Dec 2010 8
b) Bhaskar Solar India Pvt Limited
Srei Sahaj has done a
c) Nazat Jaganbandhu Club (NGO)
contribution to the
d) Agri eco-nature welfare association (NGO) etc.
NRMC by developing
value-added services for
the Indian farmers.
Fa r m e r s i n I n d i a ,
especially in the eastern
side are dwindling .
Sahaj Krishi Samadhan
Ayan Dasgupta has showed the courage
Senior Manager, by trying to traverse the
Agricultural Projects road uphill for
contributing to change
in the agricultural scenario of the mandated
states in India. Its services including farm
management, crop advisory, soil testing and
other value-adding expert solutions about NRM
is definitely a big step towards environment
friendly cultivation by using home-made
agricultural inputs. With a view to promote and educate people about
climate change and environment hazards, solar street
lamps were put up on the fair grounds. The fair also has a
display of electricity production through windmills.
2. Government aided co-operative sectors:-
a) Green Energy Development Agency
b) WWF India
c) National afforestation of eco-development board
d) Indian government mint etc.
3. Corporates & NGOs.
a) MPS foods India Private Limited.
The fest also gave the visitors an opportunity to meet a
host of experts who experience all the splendours that
nature has to offer and who are willing to share their skills
with us. On 3rd Novemner, 2010, Nabard congratulated
Srei Sahaj and also gave a Certificate of participation.
Sahaj Setu • Nov- Dec 2010 9
The Trainers' Diary
Capacity Building and Skills Development
proactive approach rather than reactive approach
designating training as a continuous and on-going process
within the company.
Aims and Objectives of Training
Armstrong (1999) states that the fundamental aim of
training is to help organisations achieve their purpose by
adding to their key resources i.e. the people they employ.
Investing in training means that employees will be able to
perform better and empower themselves to make use of
their natural abilities.
The main objectives of training are to:
a. Develop competencies of employees to improve their
b. Help people to grow within the organization so that
VP - Capacity Building, Sahaj
future human resources can be met from within the
Capacity building is often referred to as the assistance that organisation.
is provided to entities or individuals who have a need to
develop a certain skill or competence for general
upgrading of performance ability.
Training Building Philosophy
According to Armstrong (1999) there are three broad
approaches to training opened to organisations. Some
adopt a lassie-faire approach, believing that employees
will find out what to do for themselves or through others.
(E.g. If skill shortages were to be encountered, they would
rectify the situation by poaching staff from other
organisations that invest in training).
Secondly other organisations may invest in training.
Thirdly organisations that adopt a positive training
philosophy do so because they are convinced that they
live in a world where competitive advantage is achieved c. Reduce the learning time for new employees on areas
by having higher quality individuals than their like appointment, transfer, or promotion, and ensure
competitors. This goal cannot be achieved if organisations that they become fully competent as quickly and
do not invest in developing the skills and competencies of economically as possible.
Principles of Effective Training
It is important for employees whose skills are being
developed to also realize that organisations are showing For a company to design an effective training programme
an act of faith by creating opportunities for further the following principles should be known and
education and enhancement of their skills. This is the understood:
Sahaj Setu • Nov- Dec 2010 10
a. Training can only be successful if it is recognised as a
voluntary process where individuals are keen to learn
and consequently they must be properly motivated.
b. Learning is hindered by feelings of nervousness, fear,
inferiority, and by lack of confidence.
c. Instruction must be given in short frequent sessions
rather than a few long lectures.
d. Training must be participatory, involve participants in all
aspect of the training schedule.
e. Trainees need clear targets and progress to be checked
f. Confidence has to be built up by praise, not broken
down by reprimand so as to make learning rewarding.
Benefits of Effective Training them to identify with the mission and objectives of the
The principles of effective training dictate that training
needs must be tailored to suit individual needs. If these e. Provide higher levels of service to customers.
principles are followed and understood the following The following are the Assessments methods:
benefits could be obtained:
a. Minimized learning costs. Physically watching a learner perform a task.
b. Improved individual, team and corporate performance
in terms of output, quality, speed and overall • Questioning
productivity. Asking questions relating to work performance, range
of situations and understanding (knowledge) of a unit.
c. Attract high quality employees by offering learning and
development opportunities, increasing levels of • Simulation
competence andenhancing skills thus enabling them to Assessing a learner in an environment or situation
obtain more job satisfaction to gain higher rewards and similar to the real one.
to progress within the organisation. • Product Sample
d.Increase the commitment of employees by encouraging Checking the end result / product of learner work
Asking a third party to comment on learner
Capacity Building in the States
Refresher Training in West Bengal and Tamil Nadu
A capacity building cum refresher training for sales
executive, team leaders and zonal managers, was
conducted in West Bengal in the Head Office & in Tamil
Nadu state on 10th November. The session was full of
learning & enthusiasm.
The session started with an ICE breaker and introduction
of the participants, followed by DPLI facilitator. The first
part of the session was to revisit the products that Sahaj
Sahaj Setu • Nov- Dec 2010 11
The Trainers' Diary
offers and deliver sales pitch at the same time. The session there commendable contribution last month towards
was very interactive and examples were drawn from real selling Airtel products.
life case studies. The later part of the session was on
Sahaj's E-learning courses Tally, hardware networking Activation Meet for the VLEs
and keyboard & internet usage. Capacity Building vertical of Srei Sahaj conducted an
activation meet for non-transacting VLEs. The meet was
Mr. Ayan Dasgupta, Senior Manager Agricultural
held in three states West Bengal, Tamil Nadu and Assam.
Projects, Srei Sahaj and his team introduced everybody to
As the VLEs came in the meeting, tilak was applied on
a new product Sahaj Krishi Samadhan, which has been
their forehead. This not only charmed the VLEs but also
launched primarily in four districts of WB. The said service
took them for surprise.
is proposed to bring huge benefit to the farmers in rural
India. Afaq Shah, Head Resource Mobilization & The session started with some motivational videos where
Treasury, Srei Sahaj and briefed the audience about the the VLEs were encouraged to transact and perform. This
implementation of the proposed CMS that would enable was followed by some FHI (first hand insight) where good
the VLEs to transfer funds easily their Skash account. The performing VLEs shared their success stories and mantras
information shared by him will be very useful for faster for success. The successful VLEs present there acted as
disbursement. mentors and helped the other VLEs to know the prospects
of the project as a business. They interacted with each
A representative from Airtel and Jayanta Das, Chief other, discussed their concerns and cleared their queries.
Manager, Business Development, Srei Sahaj launched
new products from Airtel. They explained the entire At the end f the session, an action plan was set for the
process in details. inactive VLEs. It was amazing to know that after the
session, a number of VLEs in Jalpaiguri and Burdwan
Towards the end of the session, Malda and Coochbehar districts started transacting on a regular basis. This is a
districts from West Bengal were highly recognized for testimony to the importance of such trainings for the VLEs.
Sahaj Setu •Nov- Dec 2010 12
Events held in Sahaj across states
Utility Services Training in Darrang, Assam CEO-Sahaj, Mr. Sanjay Panigrahi
at Assam State Review Meet
Refresher Training Session in Tamil Nadu Interview line up outside Sahaj H.O.
for BPO recruitment
Sahaj officials interviewing candidates
Sahaj Stall at Nature Fest, Kolkata
for BPO recruitment
Sahaj Setu • Nov- Dec 2010 13
My Sahaj Arunoday Kendra has been a one-stop solution for many
people in my district. Today I have a chain of customers who look
upon my CSC all kinds of services – from mobile recharge, railway
tickets to insurance, utility bill payments, etc. In spite of providing
such valuable services, my income generated was not quite
sustainable. People in my districts had huge demand for Public
services like birth certificates, employment exchange services,
and etc. We have waited for a long time for Public services
implementation. And now that it is here and available, it gives me
immense pleasure to say that my income has increased. In fact,
the availability of Public services has become the USP of my CSC.
Dipanjali Hazarika, a women entrepreneur gave a remarkable boost to Public
services delivery through her CSC in Assam. A woman VLE from Sonitpur
district of Assam has accomplished great feats by issuing 1000 numbers of
Sahaj Setu • Nov- Dec 2010 14
bring about unprecedented changes in the manner
people live life, communicates, interact and conduct
business. Believing that information and technology
intervention can become an enabling tool for reaching out
to citizens of the country with ease, speed and economy,
the Government of India launched the Common Service
Centres (CSC) Scheme in 2006 as a part of its initiative for
National e-Governance Plan. Through the CSC scheme
the government committed itself to addressing these
divides since it believes that e-governance could trigger
the economic and conditions of these sections not only
improving the standards of their lives but also allowing
them access to economic opportunities than ever before.
Our country is a land of diverse culture, tradition,
geography and equally diverse is the social and economic
condition of its people. A significant number of people in
India are below the minimal socio-economic benchmarks
sections like the urban and rural poor, historically
disadvantaged people, etc. constitute a major portion of
the population. Adding to the woes is the fact that the
vulnerability of these sections has been increasing ever
Government certificates (Delayed Birth, Delayed Death, since the onset of globalization. This has resulted in these
Income, PRC, Electoral Roll, Next of Kin certificate, etc.) sections becoming even more marginalized both socially
through e district portal from her CSC. Public services had as well economically.
a head-start beginning through Sahaj e-kiosks after
overcoming implementation challenges. NeGP envisions making all Government services
accessible to the common man in his locality, through
There is a growing recognition of the fact that information common services delivery outlets and ensuring efficiency,
technology together with communication technology can transparency and reliability of such services at affordable
costs to realise the basic needs of the common man.
Accordingly, CSC project was launched with the primary
Electronic governance or objective of providing various Government Services to the
e-governance is the rural citizens through one-stop shops called Common
implementation of information and Services Centres.
technology in a manner that it The Government has approved a Common Services
Centres (CSCs) Scheme for providing support for
smoothens government functioning
and hence bring about Simple,
Moral, Accountable, Responsive
and Transparent (SMART)
governance. SMART governance
ensures active involvement of
citizens and transforms the society
from information to a knowledge-
Sahaj Setu • Nov- Dec 2010 15
establishing 100,000 Common Services Delivery Outlets been implemented in all the mandated states. Red-tapism
(Common Services Centers) in more than 600,000 villages has been the major obstacle in timely introduction of
of India. The Scheme envisions CSCs as the front-end Public services. Storing physical information in a centrally-
managed server is equally critical.
delivery points for Government, private and social sector It is widely believed that availability of various government
services to rural citizens of India, in an integrated manner. services at the CSCs would enhance the credibility of the
The objective is to develop a platform that can enable CSCs. People would distinguish these centres from other
Government, private and social sector organizations to commercial centres and they would accept these centres
align their social and commercial goals for the benefit of as their own institutions. To make this happen,
the rural population in the remotest corners of the country Government of India listed 80 services under 15
through a combination of IT-based as well as non-IT-based categories for delivery through the CSC network in the
services. country. However, various Ministries / Departments / State
Governments are still in the process of defining the
Challenges in the way of public service services to be delivered to the citizens through the CSCs.
Consequently, hardly any Public services have rolled out
so far through CSCs and as a result CSCs are having an
Today, thousands of Sahaj Common Service Centres are uphill task trying to establish themselves as delivery outlets
ready to host Public services through integrated delivery of all government services as well as an alternative and
system the needs of approximately a million of rural sustainable income earning model for the small
population base. However, Public services have yet not entrepreneurs of rural areas. Therefore, it is needless to
Sahaj Setu •Nov- Dec 2010 16
reiterate that the very core of CSC project remains rolling As a new development, Department of Information &
out of Public Services. Technology, Govt. of Uttar Pradesh has declared the
Roll out of Public services has been lagging since a long provision of 35 additional public services through Sahaj
time now. At present, only a few CSCs are able to provide Common Service Centres in Uttar Pradesh. New services
Public services to the rural population base. Hence that would be added to the already available services
success of the CSC project requires: include application for new ration card, ration card
renewal, registration of unemployment application,
• Large-scale computerization
renewal of registered application, certificate for handicap,
• Reengineering of the existing government processes health fund grant, widow pension, family benefit plan,
• Leveraging private investment scholarship for SC/ST/General category, grant for marriage
• Need for government-wide electronic information and sickness, income certificate, legal assistance for
infrastructure victims of dowry, grant for the marriage of a widow's
Public services offered through Sahaj
Common Service Centres Sahaj's Proposals for Public services
Out of the six mandated states, at present Public services sanctioned during 2009-2010
are available at Sahaj Common Service Centres only in the
states of West Bengal, Tamil Nadu, Uttar Pradesh and
Assam, Services offered are:
Income certificate, Birth certificate, Death certificate,
Patta copy (chitta extract), Land record certificate, Caste
certificate, Caste certificate other than SC, Next-of-kin
certificate, Bakijai clearance certificate, Senior citizen
certificate, Permission of delayed birth/death certificate,
Certified copy of court order, Certified copy of electoral
rolls, Permission of special events, Public complaints,
Certified copy of jamabandi copy, Land valuation
certificate, Certified copy of mutation orders, Non
creamy layer certificate, Electoral card, Voter IDs,
Telephone bills, Electricity bills, Land records,
Employment registration and WBSRDA services like
Registration for new employment exchange card,
Updation of employment exchange card, Renewal of
employment exchange card, and Issue of duplicate
employment exchange card.
Availability of citizen centric services through Sahaj
In the financial year 2099-2010, Public services vertical of
Srei Sahaj submitted numerous proposals relating to
services such as: e-filing of VAT/CST Returns and e-
Panchayat of VAT/CST through CSCs, Registration of
jobseekers' names with Employment Exchange through
CSCs, Electoral registration and applications for EPIC
through CSCs, Various Panchayati Raj services including
NREGA data entry works, India Asking Campaign House
to House survey on people through CSCs and
Sahaj Setu • Nov- Dec 2010 17
data entry works, complaint management, generation &
distribution of ration cards, generation & distribution of
BPL / Job Cards, etc.
• Steps taken for rolling out electoral registration job
• Initiatives taken for Generation and distribution of BPL
• Approached concerned departments in Bihar for taking
up Agriculture Survey work.
• Approached BELTRON for awarding the job of
scanning PDC coupons and sending MIS on such
Applications for marriage registration through CSCs. Of all • The pilot project has been launched in two blocks of
the proposals submitted, Srei Sahaj received sanction for Patna districts.
four proposals from the UNDP Government of India and
, • Submission of bids in response to RFQ notified by
State Governments. The proposals are: various authorities.
The success and timely implementation of the first of its
• Proposal submitted to Ministries of Govt. of India for Skill
kind CSC scheme largely depends on the initiatives
Development under SGSY was sanctioned
displayed by the government. Keeping in mind the
• Proposal submitted to UNDP for NREGA Convergence challenges of implementation, the response and support
was sanctioned of the government has been quite encouraging. However,
• Proposal submitted to Govt. of Tamil Nadu for Electoral a lot remains to be done for the proper implementation of
Registration was sanctioned Public services. Once the proper implementation takes
• Proposal to Govt. of Wes Bengal for Registration of Job- place, the entire process will redefine by itself and rural
seekers' name with Employment Exchange has been citizens across the nation would benefit from these
sanctioned. services being provided at their doorstep.
Sahaj Public Service vertical - current year's initiative Courtesy :
Nepal Chandra Sen
Steps taken for introducing Public services like NREGA
VP - G2C Services, Sahaj
Golam Mustafa Mollah & Chandranath Sadhukhan for successful
placement of Ajoy Sardar and Debasis Dhali through
Golam Mustafa Mollah & Chandranath Sadhukhan have secured a commission of Rs. 750 each for
candidates placed by them through Chaakri portal, having completed 3 months.
VLE Name: Golam Mustafa Mollah VLE Name: Chandranath Sadhukhan
VLE Id: 1916140300000947 VLE Id: 1905010800001629
Location: WB- South 24 Parganas Location: WB- Howrah
VLE Contact No: 9874415644 VLE Contact No: 9874092348
Client: Eureka Forbes Ltd. Client: National Moulding Company
Candidate : Ajoy Sardar Candidate: Debasis Dhali
Chocolate: Health benefits & disadvantages
As you hear the word chocolate, it brings to mind sumptuous taste and hearty
satisfaction. It is a great treat that waters the mouth immediately. But we all have
grown to the fact that chocolate is not good for health and that eating chocolates
frequently will bring about health problems. But the fact is that chocolates have
health benefits. The contents are related to various health benefits. Read on.
In fact, researchers have found that eating 100g of dark chocolate every day for
15 day lowers blood pressure. An Italian expert said that dark chocolate was
helpful in controlling diabetes and blood pressure. Studies conducted at the
University of L'Aquila revealed that the body's ability to metabolize sugar was
improved. It has been proved that that there is quite a good number of health
benefits of eating chocolates. Nutrients present in chocolates help our body in a
number of ways. Let's have a look at the nutritional content of chocolates:
Calories, saturated fat, carbohydrates, protein, minerals like potassium,
magnesium, phosphorous, and iron. Chocolates also contain vitamins like vitamins A, B1, B2, B3, C and E. Last but not the
least, chocolates contain Flavones.
Cocoa content in chocolates are advantageous to health. Cocoa has a good amount of Polyphenols that acts as anti-oxidants
and fights free radicals in the body. Chocolates with flavonol contain nitric oxide that helps in preventing cardiovascular
diseases and maintains blood pressure. Flavonol also prevents the blood from clotting caused due to excessive clumping of
blood platelets. Magnesium present in chocolates combats hypertension, diabetes, heart diseases, joint problems, and also
pre-menstrual tension. Saturated fats present in chocolates do not promote cholesterol issues. Properties present in
chocolates work against sugar's tendency to produce oral bacyteria that causes tooth decay. Actually, health and chocolate
go hand in hand.
It's preferable to choose reputed brands of chocolates. Prefer dark chocolates to milk chocolates since dark chocolates are a
rich source of polyphenols.
It would be wrong to say that there are no disadvantages of chocolates. Yes there are. Some of the disadvantages of eating
chocolates are: Chocolate has calorie and an amount of
unsaturated fat content that can promote obesity. Chocolate
might make you addictive because of properties like sugar,
theobromine, and caffeine. If you eat chocolate daily, you have
to cut your calories and fat intake through other foods. That
means you might have to cut down on some of your favorite
food. Chocolate calories are hard to digest. Chocolate contains
compounds known as vasoactive amines. Such compounds are
known to promote migraines and nervous tension.
So we see that there is fair amount of disadvantages of eating
chocolates but when compared to the healthy benefits of
chocolates, the disadvantages seem little. You just have to
make sure that you do not eat too much of it. You should check
if you're being addictive. Once things are in control, munching
a bite will do no harm but will in many ways improve your
health. So feel less guilty if you like chocolates so much. Go
grab it but as said earlier, get it from a good brand.
Sahaj Setu • Nov- Dec 2010 19
Sahaj Setu • Nov- Dec 2010 20
1 2 3 4 5 6 Across Down
1. Goddess of love (5) 1. Asinine (7)
3. Revoke (7) 2. Satire (7)
7 8 9
7. Floor show (7) 3. Turn on an axis (6)
9. Oversight (5) 4. Unguent (5)
10 11 12
10. Last letter of the Greek 5. Mischievous fairy (3)
alphabet (5) 6. Live (5)
11. Rising warm air current (7) 8. Transience (7)
13 14 15 16 13. Symbol of disgrace or infamy 12. Gruesome (7)
(6) 15. Explanation (7)
14. Sour (6) 16. Forceful and extreme (7)
18 19 20
18. Inscrutable (7) 17. Educational institution (6)
20. Type of snake (5) 18. Intone (5)
21. Photo book (5) 19. Musical speed (5)
21 22 23
Solutions on page 25
23. Luxurious (7) 22. Saloon (3)
24. Commotion (7)
24 25 25. Restorative (5)
• A cough releases an explosive charge of air that moves at speeds
up to 60 mph
• A fetus acquires fingerprints at the age of three months.
• A fingernail or toenail takes about 6 months to grow from base
Sudoku to tip.
• A person will die from total lack of sleep sooner than from
starvation. Death will occur about 10 days without sleep, while
starvation takes a few weeks.
• After spending hours working at a computer display, look at a
blank piece of white paper. It will probably appear pink.
• Beards are the fastest growing hairs on the human body. If the
average man never trimmed his beard, it would grow to nearly
30 feet long in his lifetime.
• By age sixty, most people have lost half of their taste buds.
• Laughing lowers levels of stress hormones and strengthens the
immune system. Six-year-olds laugh an average of 300 times a
day. Adults only laugh 15 to 100 times a day.
• The average human produces 25,000 quarts of spit in a
lifetime, enough to fill two swimming pools.
• The human body has enough fat to produce 7 bars of soap.
Sahaj Setu • Nov- Dec 2010 21
World Bank supports India's Health Sector
The health of India's people has improved significantly since
independence sixty years ago. But, a high proportion of the
population continues to suffer and die from easily preventable
diseases and childbirth-related complications. Of particular
concern is the health of India's children. Chronic adult diseases
are also on the rise. Recently, the Central Government has
focused new energy and attention on the health sector. A National
Rural Health Mission (NRHM) was launched in April 2005, and
government health departments have been reorganized at the
national and state level.
The World Bank has been lending for health and nutrition in India
since the early 1990s. Ongoing projects support national
programs for disease control - such as malaria and other vector-
borne diseases, polio, HIV/AIDS, and TB. They also support child
nutrition and reproductive and child health programs. Projects
are also working to strengthen state-level systems for rural
healthcare, as well as national programs for food and drug regulation and disease surveillance.
Malaria, Kala Azar and Polio
The World Bank is helping India to halve malaria deaths and eliminate kala azar by 2010, as well as eradicate polio. India
reports some 2 million malaria cases each year; about half are caused by Plasmodium Falciparum (Pf), a rapidly spreading
and often fatal strain. India also bears a high burden of other vector borne diseases such as dengue, Japanese encephalitis,
lymphatic filariasis, and the sandfly-transmitted kala azar. Malaria and dengue are on the rise in the urban areas. While
most parts of India today are polio free, the disease is endemic in UP and Bihar which together comprise 25 percent of
India has made remarkable progress in controlling tuberculosis - its
leading cause of adult illness and death from a communicable
disease. In 1997, the Government of India decided to gradually
replace the traditional approach to tuberculosis control with the new
and much more successful DOTS approach. The government's
program was supported by the World Bank's first Tuberculosis
Control Project. The now closed project helped to make DOTS
treatment available in all districts of India. Despite the rapid
expansion of this rigorous approach across the country, sound service
delivery of the program has been maintained. Case detection rates -
at 64 percent - have almost reached the global target of 70 percent.
And, cure rates have been consistently maintained at 84 percent on
average since 2003. The global target for cure rates in 85 percent.
The World Bank is now supporting a new Tuberculosis Control
Project to take the agenda forward.
Sahaj Setu • Nov- Dec 2010 22
India was home to more than one-third of the world's blind people, with the vast majority of cases being caused by cataract
blindness. As the country's leading partner in controlling cataract blindness, the World Bank has supported country-wide
improvements in surgical interventions for the eye. Under the now closed Cataract Blindness Control Project, a total of
15.3 million cataract operations have been performed, saving people from blindness. The incidence of cataract has been
reduced by more than half in areas covered. Innovative approaches to engage non-government providers have been
pioneered in the program.
Till not long ago, India accounted for two-thirds of the world's leprosy burden with 300,000 new cases diagnosed each
year. Two World Bank-supported Leprosy Control Projects have helped develop and implement the government's
national leprosy program and increase access to diagnosis and treatment services, particularly for the poorest people in the
country. Partly as a result of these projects, India has reduced the prevalence of leprosy from 24 per 10,000 in 1991 to less
than 1 per 10,000 today, the official level of “elimination” of leprosy as a public health problem at the national level.
Source: World Bank
Sahaj Setu • Nov- Dec 2010 23
is you passion and
you are looking for a
your search ends at
ITI Electrician Visit your nearest
Sahaj Common Service Centre
ITI Fitter and get your profile registered today
Maintenance Staff Call 1800 419 0250 toll-free to know more
Chaakri.co.in : List of Job Vacancies
Sahaj Setu • Nov- Dec 2010 24
Chaakri.co.in : List of Job Vacancies
Sahaj Setu • Nov- Dec 2010 25
Chaakri.co.in : List of Job Vacancies
Address: Srei Sahaj e-Village Ltd. "Mirania Garden", Plot No. 43, 10/B, Topsia Road(E), Kolkata700046 • www.sahajcorporate.com • Follow us on and