Problem Management Itil V3

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Problem Management Itil V3 Powered By Docstoc
					Process Overview: Problem Management


   Processes outside the   ITIL Processes outside   Service Operation                                                                                                                        Service Operation     ITIL Processes outside   Processes outside the
      IT Organization        Service Operation          Processes                                                                                                                                Processes           Service Operation         IT Organization
                                                                                                                           IT Service Management


                                                                                                                                       +

                                                                                                                                                                                                                                              External Supplier
                                                                                                                                                                                                                                                  Process
                                                                                                                                Service Operation


                                                                                                                                       +


                              Service Strategy                                                                                                                                                                         Service Strategy


                                     +                                                                                                                                                                                        +

                                                                                                                                Problem and Error
                                                                                                                                     Control
                               Service Design                                                                                                                                                                          Service Design
                                                                                                                                       +
                                     +                                                                                                                                                                                        +



                             Service Transition                                                                                                                                                                       Service Transition
                                                                              Problem Identification
                                                                                and Categorization
                                     +                                                                                                                                                                                        +
                                                                                        +

                                                                                                                                                                                                                      Continual Service
                                                                                                                                                                                                                       Improvement
                                                                                                        Problem Diagnosis and
                                                                                                              Resolution
                                                                                                                                                                                                                              +
                                                                                                                 +

                                                     Event Management
                                                                                                                                           Problem Closure and
                                                                                                                                                Evaluation
                                                            +
                                                                                                                                                    +

                                                    Incident Management                                                                                                                      Incident Management

                                                                                                                                                                      Major Problem Review
                                                            +                                                                                                                                         +
                                                                                                                                                                               +

                                                       IT Operations                                                                                                                            IT Operations
                                                       Management                                                                                                                               Management

                                                            +                                                                                                                                         +


                                                                                                                            Problem Management                                                   IT Facilities
                                                                                                                                  Reporting                                                     Management

                                                                                                                                       +                                                              +




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