BADR MOUSSADEK Address: 1578 Baseline Rd, Ottawa. ON K2C 0B5. Canada Mobile : 613 262 5212 Email : firstname.lastname@example.org / email@example.com Objective To contribute strong customer service skills and experience within a business hotel by participating in a Room Division career program Education Algonquin College Jan 2010 till Date Business administration advanced degree GEOS Language Academy Oct 2009 - Jan 2010 TOEFL iBT Extensive Program High institute of applied technology Sep 1999 – July 2001 Specialized technician in electronics Iben Batouta Hight School Sep 1995 – July 1998 Baccalaureate Applied Sciences Experience Fawaz Al Hokair Group Sep 2008 – Sep 2009 PA /House Manager to chairman Organize and coordinate office operation and procedures. Establish standards, supervise office staff. Handle all received mail/emails, prepare the calendar and assign duties. Recruit staff then orient & train them and evaluate their performances. Coordinate with all palace staff (cookers, drivers, maids, and nannies/ teachers) to make sure their duties are accomplished. Le Meridian and Westin (Mina Seyahi Complex 5*) Feb 2008 – Sept 2008 Acting Night Manager Responsible for the security, safety, and welfare of hotel guests and staff. Ensure more presence in the Reception, Lobby, and Restaurant areas. Thoroughly audit each day business, and cooperate with night auditors to deal with and resolve mistakes. Kempinski Hotel (Mall of the Emirates 5*) Dubai Dec 2006 – Jan 2008 Front Desk Supervisor Supervise all check-ins/outs according to the standard procedure & escort VIPs. Supervise of eight Front Desk Agents, orient and train them, assist the AFO manager on other duties. Grosvenor House Hotel (By Le Meridian 5*) Dubai Dec 2005 – Dec 2006 Receptionist Responsible for check-ins/outs of all guests, answering phones. Represent housekeeping and handle properly the orders from room. Responsible for the total front desk operation: cashier, concierge, blocking room, and take reservation. Kempinski Julai’a (Hotel & Resort 5*) Kuwait. Jul 2003 – Sep 2005 Reservationist and Receptionist Handled all check-ins/outs of guest hotel and escort them. Prepared keys, welcome kit, and bills. Handled reservation via calls, email, and fax and sorted them in system. Awarded with employee of the month. Computer and Languages Experienced in Microsoft 2007, Opera and Fidelio 6.20. Fluent in Arabic, French, and English. Trainings Guest quality service and complain handling, Supervision program. Sales techniques, improvements course for selling and negotiations. Fire and Safety evacuation program. First Aid certificate from Kuwait Ministry of health & from Dubai 2008. Train the trainers. Hobbies Reading and travelling.