Resume for Reservationist Manager for Restaurant - PDF

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					                                         BADR MOUSSADEK
Address: 1578 Baseline Rd, Ottawa. ON
         K2C 0B5. Canada
Mobile : 613 262 5212
Email : /


 To contribute strong customer service skills and experience within a business hotel by participating in
 a Room Division career program


 Algonquin College                                                              Jan 2010 till Date
 Business administration advanced degree

 GEOS Language Academy                                                          Oct 2009 - Jan 2010
 TOEFL iBT Extensive Program

 High institute of applied technology                                           Sep 1999 – July 2001
 Specialized technician in electronics

 Iben Batouta Hight School                                                      Sep 1995 – July 1998
 Baccalaureate Applied Sciences

 Fawaz Al Hokair Group                                                         Sep 2008 – Sep 2009
 PA /House Manager to chairman
    Organize and coordinate office operation and procedures.
    Establish standards, supervise office staff.
    Handle all received mail/emails, prepare the calendar and assign duties. Recruit staff then orient
      & train them and evaluate their performances.
    Coordinate with all palace staff (cookers, drivers, maids, and nannies/ teachers) to make sure
      their duties are accomplished.

 Le Meridian and Westin (Mina Seyahi Complex 5*)                                  Feb 2008 – Sept 2008
 Acting Night Manager
    Responsible for the security, safety, and welfare of hotel guests and staff.
    Ensure more presence in the Reception, Lobby, and Restaurant areas.
    Thoroughly audit each day business, and cooperate with night auditors to deal with and resolve

 Kempinski Hotel (Mall of the Emirates 5*) Dubai                            Dec 2006 – Jan 2008
 Front Desk Supervisor
    Supervise all check-ins/outs according to the standard procedure & escort VIPs.
      Supervise of eight Front Desk Agents, orient and train them, assist the AFO manager on other

Grosvenor House Hotel (By Le Meridian 5*) Dubai                                 Dec 2005 – Dec 2006
   Responsible for check-ins/outs of all guests, answering phones.
   Represent housekeeping and handle properly the orders from room.
   Responsible for the total front desk operation: cashier, concierge, blocking room, and take
Kempinski Julai’a (Hotel & Resort 5*) Kuwait.                                   Jul 2003 – Sep 2005
Reservationist and Receptionist
   Handled all check-ins/outs of guest hotel and escort them.
   Prepared keys, welcome kit, and bills.
   Handled reservation via calls, email, and fax and sorted them in system.
   Awarded with employee of the month.

Computer and Languages
      Experienced in Microsoft 2007, Opera and Fidelio 6.20.
      Fluent in Arabic, French, and English.

    Guest quality service and complain handling, Supervision program.
    Sales techniques, improvements course for selling and negotiations.
    Fire and Safety evacuation program.
    First Aid certificate from Kuwait Ministry of health & from Dubai 2008.
    Train the trainers.

       Reading and travelling.

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