Restaurant Manager – Table Service
PoS Manual v1.01
Unit 3, 126a Tibbs Hill Road
0845 370 3900
Starting a Table Page 3
Add Items to Existing Bill Page 5
Recalling a Table & Printing Bill Page 6
Settling a Table Page 7
Delete Page 9
Edit Modifiers Page 10
Discounts Page 11
Tips/ Service Charge Page 12
Special Instructions Page 14
Split Bills Page 15
Change Course Page 18
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In table service, the first screen that is seen is the table overview of the
restaurant. Multiple rooms can be set up to take account of different areas
such as patios, conservatories etc. To start a new bill, press the table.
Press Table 22 to start
You will then be prompted to press your employee name. If your name is not
present, it needs to be logged on. Please refer to the Back Office manual for
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Restaurant Manager will now prompt for the number of covers. Please ensure
that this is correct as automatic service charge may depend on the number
of people dining as well as being important for management reporting.
Restaurant Manager will then bring up the sales screen. This screen is
specified in the back office.
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Add Items to the Bill
To add items to the bill, simply touch the items, which the customer has
ordered. If items are required which aren’t on the front screen, touch the
buttons on the Main Nav column on the right hand side. This will change the
look of the screen to reflect the new items needed. If items are needed that
are not on the Main Nav Bar, then touch the up and down arrows as more
menus may be in there.
As items are added, the journal window on the left will fill with the order.
Some items will be allocated choices (modifiers). They will automatically
prompt for this as the example below shows.
When the order has been finished, please send the drink items will go
through to the bar and the food to the kitchen (if so configured). This will
store the table and send you back to the table plan.
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Recalling Table & Printing Bill
It should be noticed that Table 17 has changed colour from white to blue as
the status has now changed from being an empty table to the customers
having ordered. Other statuses include red meaning that a bill has been
printed and green meaning that the bill has been paid and is awaiting
To access the table again, to add more drinks or food, simply press the table
and the table will then come up without the need to enter the employee
name or the covers. Simply add the items and press Send. When no items
are required and the bill is requested, bring up the table and press Print. The
following box will appear asking if you want to print the bill.
The bill will then be printed and the screen goes back to the table plan.
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When the table needs to be paid off, simply enter the bill as usual and then
press the button that says Settle.
When the Settle button is pressed, it will bring up the choices of how the bill
can be paid off.
If it is to be paid using Cash, press Cash and then how much has been
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Simply choose one of the options on the left if they match the amount
tendered, touch OK if the exact amount has been tendered or enter the value
and press Ok if it is a different amount.
The system will then ask if the settlement is to be finalized, press Yes and
the transaction is finished. In some configurations, Restaurant Manager will
ask if a receipt is to be printed. Simply answer Yes or No.
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Delete is essentially a Void and should be used when an item is not needed.
Examples could be when an item has been rung in incorrectly or when a
customer changes their mind.
To do this, simply highlight the mistake in the journal window and then press
Restaurant Manager will usually be configured to ask for the reason for the
deletion. If so, select the reason and the item will be deleted. This is usually
the case when the item has already been sent. If this is the case, the system
may ask for a password if the security level is not high enough.
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This is used when modifiers (choices) have been used in the order. A good
example of this is the choice of potatoes on a dish. If one has been chosen
incorrectly, highlight the item and press Edit Modifiers. A box will appear
asking you which modifier you wish to change. Simply press the one to
change and the choices you previously had will come back, simply choose the
If you want to delete the modifier, not change it, touch delete when you have
finished, touch OK to confirm that you have finished editing the modifiers.
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The ability to perform discounts depends on the employee’s security level.
You can perform a discount on certain items or on the entire bill. To do this
for an item, highlight the item and press Discount Item or for a Bill, press
Discount Check/ Bill.
Restaurant Manager may be configured to ask for a reason for the discount,
if so select the reason and if the security level is too low, a password will be
If an open discount has been chosen, a box asking for the discount % will
appear, simply enter the value and press OK.
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Tips/ Service Charge
Restaurant Manager is often configured to automatically generate the service
charge but if it has not been configured for that, use the following method.
Ring the transaction up as usual and press the Gratuity button.
The following box will appear giving the options available.
If you want to enter a cash amount, press Fixed Amount or if a percentage,
press Percentage. You can also cancel a previous gratuity by pressing Cancel
To use, press the appropriate button, enter the value and press OK.
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This will then add the desired value onto the bill.
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This function allows a user defined message to be tagged to an item when it
is being sent to the bar or kitchen.
Press the Special Instruction button and a list of items on the order will
appear. Touch the item to add the Special Instruction to.
Then a keyboard will appear, type in the instruction and press OK. When
Send is pressed, the Special Instruction will go through to the appropriate
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The Split Bill function in Restaurant Manager allows you to split the items on
a bill between the customers. This should not be confused with Split
Payments. Split Payments (refer to Settlement section) should be used to
simply allocate different methods of payment i.e. two people paying half and
half. Split Bill is for customers who want separate bills for the items they
Firstly, press the Split Bill button.
The following screen will appear prompting for the number of customers –
this should be the number of customers the bill is to be split between i.e. a
party of four but two people paying the bill, press 2 then OK.
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Then a screen will appear prompting for the items to be split.
On the left, all the unassigned items sit and on the right, highlighted is the
Customer (Seat) to assign the items to. Simply touch all the items to assign
to Customer 1 and then touch Customer (Seat) 2 and do the same. No items
should be on the left hand side and then press Split.
If a mistake has been made, you can press Unassign All or press the item
that has been misallocated and it will move back to the Unassigned List.
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When this has been done, a box will appear prompting you to split the bill,
answer yes and it will be done.
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In most Restaurant Manager installations, the kitchen printing is divided up
into the courses – this makes it easier for the kitchen and avoids the staff
having to enter manual breaks.
Sometimes a customer will order something on the menu, but in a different
way to the way it is usually ordered. In the example above, the customer has
ordered the soup as a main course. Highlight the item to change and press
Change Course and the box above will appear. Press the course to change it
to and when it is sent through to the kitchen, it will be in the right place.
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