25th Anniversary 1985-2010
CHRISTMAS NEWSLETTER 2010
This has been my view for the last week and I’m sure that you
have all been experiencing something similar! We were very disappointed to
have to cancel the meeting at the Glasgow Novotel that was planned for the 1st
of December as we had a great speaker lined up from Learn Purple and we had
also had a great response from members to say they were attending. We do plan
to reschedule the meeting in the spring and will look forward to hearing your
ideas on motivation and team building then.
This was the first time we had held a meeting during the day and whilst it was a
small turnout those who did attend all left feeling they had gained something
from it. The theme of the meeting was “Giving the best start” and we asked
members to bring along their training and induction packs to share. Sheila Perera
ran the meeting for us, explaining that having well defined processes make it
clear from the outset what the expectations are and avoids people going off and
doing their own thing.
The process starts with the Induction programme, which may run from a ½ day
to 5 days and either be carried out within the dept or by the Training/HR dept.
Once that has been done - how is the training structured? We put the following
questions to the room and shared the answers, if you would like more detail
regarding the answers please don’t hesitate to contact me.
The questions were – What do you feel should be covered in such a programme
What they should see and whom they should meet?
How you would break down the training elements and how many days it should
What other methods other than by pure demonstration could you use?
How do you record training? Do you give out certificates?
How do you identify further training needs/follow up training?
We also issued a questionnaire on the evening asking members what they would
like from the meetings – for those of you who were unable to attend I have
attached this and would be grateful if you could fill it in and return it to Jo at
Congratulations to the two Housekeepers who won awards at the Hotel Cateys.
The Housekeeper of the year award was won by Barbara Sheridan the Executive
Housekeeper at the Thistle Marble Arch in London. Her fair and understanding
approach to management has resulted in the astonishing statistic of 0% staff
turnover! She is also credited with raising morale across all depts. Helping to
develop staff into other roles and scoring 92% on guest comment cards are just
some of her many achievements.
The extra mile award went to Fiona Simm, Deputy Head Housekeeper at the
Crowne Plaza, Cambridge. She is described as “so passionate about her role, the
guests, her team, the hotel, and the industry at large that it’s impossible not to
be inspired by her”.
Will you be one of the winners next year?
If you are a fully paid up member of the Association then you should have
received your nomination papers for the National election which is taking place
next year. Ian Hughes is standing down as National Chairperson whilst the other
National Officers are all prepared to stand again. If you wish to nominate
someone please make sure that you have their permission before sending off the
nomination paper and please make sure all papers are sent to Angela Jaquiss by
the end of December.
NEWS FROM AROUND THE REGIONS
Midlands, Wales and S.W. Region held 2 meetings in November – the first was
titled “Who is sharing your bed?” and highlighted a problem that is growing in
this country and has hit the headlines in the USA.
Their 2nd meeting was a trip to Evesham Country Park, where after coffee and
cake much shopping was done!
London and S.E Region have held their annual Christmas fair which was well
attended even though there was tube strike that day. Their next meeting on the
20th January is going to be a “shared knowledge” day. As well as some of their
most experienced Executive Housekeepers carrying out training sessions in the
morning, in the afternoon they have invited General Managers along to join in
Northern Region held their November meeting at the Hotel du Vin in Harrogate
where members where shown Christmas floral displays by a local florist.
North - West Pennines Region will be the hosts for next years Summer Ball which
will be held on the 9th of July. They got into practice in November by holding a
cocktail master class.
Would you like to see your companies name and logo featured on this
newsletter? If so would you be interested in sponsoring one of our meetings?
If so please contact either myself or Jo Wilby.
Skills Development Scotland- Flexible Training Opportunities Fund-
Do you employ less than 75 people?
Would you like to offer more training within your business?
Are you interested in a hassle free business grant to help get that training
Limited to 5000 learning opportunities on a first come,first served
basis- Don't miss out !
Launched by SDS earlier this year, and supported by the European Social Fund,
the FTO fund provides small businesses with the financial support required to
encourage more training within the workplace, boosting productivity and
Available for up to 10 employees per business, the FTO fund will provide 50%
towards the cost of training, up to a maximum of £500 per employee, allowing
businesses to effectively double their investment in training.
For more information and to request an application form contact Skills
Development Scotland on 0800 783 6000 or visit their website at
We would like to welcome the following new members: Leanne Dickson from
Fountain Court Apartments in Edinburgh,
Toni Campbell from Musbury Fabrics, and Dougie McDonald from Vermop.
Our next meeting is going to be held in Edinburgh on the 26th of January 2011
between 1pm and 3pm. The speaker is going to be Kate Tetley from People 1st.
If you haven’t visited the UKHA website for a while you will notice a few changes
to it. Sara Cockram the National Treasurer has been working hard at updating
the information on each Regions page. She has added each Regions newsletters
to their page, so if you want to see what has been going on around the country
in more detail then follow the links. There is also an article attached to our page
with news of one of member’s recent achievements. If you have anything you
would like added then please let me know as we can only keep it up to date with
our member’s contributions – don’t be afraid to share your good news!
HOW TO CONTACT YOUR COMMITTEE
CHAIRPERSON – Jo Wilby firstname.lastname@example.org 0131 333 1275
SECRETARY – Heather Rothery email@example.com 01334 47294
TREASURER - Sharon Laing firstname.lastname@example.org 01334 654033
Sheila Perera – Glenmohr Lodges Sheila.email@example.com 01764 694439
Sandy Campbell – Campbell Contracts firstname.lastname@example.org 07802757436
Chris McPherson – Winnock Hotel email@example.com