Remote Infrastructure Management for Retail

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					 HCL ISD launches ‘Zero Touch’ Desktop Deployment
solution for Microsoft Windows Vista operating system

       Solution to reduce cost of deployment by over 40 percent

Sunnyvale/New Delhi, November 30, 2006 – HCL Technologies Infrastructure
Services Division (HCL ISD), an IT Services company based in India and subsidiary
of HCL Technologies, today announced the launch of its „Zero Touch‟ Desktop
Deployment Solution for Microsoft Windows Vista. Zero Touch provides a completely
automated process to enable enterprises to minimize risk, bring higher visibility and
reduce deployment cost by over 40 percent.

HCL‟s solution launch coincides with the introduction of Microsoft Windows Vista, the
2007 Microsoft Office system and Exchange Server 2007.

The Zero Touch framework offers centralized deployment of the operating system
and packaged applications which completely automate the deployment process for
extremely low manual intervention. It also promises zero tolerance to loss of data
through a robust user state backup and restoration process for user data and
settings. The solution enables a Closed Loop Process by aligning Microsoft‟s Business
Desktop Deployment (BDD) framework from Windows Vista with HCL‟s IT Service
Assurance Model based on ITIL/ISO 20000 and CoBIT Processes, hence eliminating
manual switchover between phases of Windows Vista BDD.

HCL has also developed a Deployment Dashboard at the core of this solution which
will provide both an overall and in-depth status report for all deployments. This
Dashboard gives visibility into the reports on number of deployments completed,
failed deployments and status of opened tickets, status view of current active
deployments, time taken for deployments, and upcoming schedule for deployments,

Commenting on this innovative solution, Anant Gupta, COO, HCL ISD said, “The Zero
Touch Desktop Deployment Solution is an important milestone for the global Remote
Infrastructure Management Industry and HCL‟s thought leadership in this arena. The
solution will add a new dimension to the existing HCL-Microsoft relationship and will
play a pivotal role in reiterating our commitment to providing innovative solutions
around existing and new Microsoft platforms to enterprises worldwide. HCL currently
has a Microsoft Center of Excellence for Infrastructure Management and is currently
deploying Microsoft software applications globally.”

“At Microsoft we remain committed to establishing new benchmarks in technological
innovation that help accelerate business results for customers,” said Peter Boit, vice
president of Enterprise Partners, Enterprise & Partner Group, Microsoft Corp.
“Through the „Zero Touch‟ desktop deployment solution, customers can leverage the
strengths of both companies‟ solutions to transform their business. HCL ISD‟s
expertise with Microsoft technologies, combined with a strong commitment to
demonstrating compelling business value, will enable a positive customer experience
in their migration to Windows Vista.”
HCL is widely acknowledged as a pioneer of offshore Remote Infrastructure
Management Services. The company was ranked No.1 „Specialty Offshore
Infrastructure Services Provider‟ by NeoIT and „Managing Offshore‟ magazine and
has also been ranked as the World No.2 in IT Infrastructure Services by Global
Services 100 Survey.

A 100% subsidiary of HCL Technologies, HCL ISD is India's leading IT services company (also known as
HCL Comnet in the Indian market). A focused player in the IT services arena, HCL ISD seeks to provide
simplified infrastructure solutions through delivering high-performance management services for complex,
distributed infrastructure environments encompassing the Internet, Client and legacy based
infrastructures. HCL ISD addresses the growing demand for the cost-effective management of technology
infrastructure across geographically dispersed locations. With a mission to develop innovative solutions for
enterprises worldwide, the company has developed a unique model for Remote IT infrastructure
management that enables customer organizations to achieve superior infrastructure performance and
significantly reduced costs through a global delivery model. For more information, please visit

About HCL Technologies
HCL Technologies is one of India‟s leading global IT Services companies, providing software-led IT
solutions, remote infrastructure management services and BPO. Having made a foray into the global IT
landscape in 1999 after its IPO, HCL Technologies focuses on Transformational Outsourcing, working with
clients in areas that impact and re-define the core of their business. The company leverages an extensive
global offshore infrastructure and its global network of offices in 16 countries to deliver solutions across
select verticals including Financial Services, Retail & Consumer, Life Sciences, Hi-tech and Manufacturing,
Telecom and, Media and Entertainment. HCL Technologies, along with its subsidiaries had revenue of US $
1.058 billion (Rs. 4797 crore) for the twelve month period ending 30th September 2006,and employed
36,452 professionals. For more information, please visit

About HCL Enterprise
HCL Enterprise is a leading global technology and IT enterprise with annual revenues of US $3.7 billion (Rs.
16,801 crores). The HCL Enterprise comprises two companies listed in India - HCL Technologies & HCL
Infosystems. The 3-decade-old enterprise, founded in 1976, is India‟s original IT garage start-up. Its
range of offerings span Product Engineering, Technology and Application Services, BPO, Infrastructure
Services, IT Hardware, Systems Integration, and distribution of ICT products. The HCL team comprises
40,999 professionals of diverse nationalities, who operate from 16 countries including 300 points of
presence in India. HCL has global partnerships with several leading Fortune 1000 firms, including leading
IT and Technology firms. For more information please visit

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