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					  In-Rel Properties
   Rivergate Tower
Electronic Tenant Handbook
       Created on July 8, 2011
Building Amenities: Building Amenities

North-Star Bank ATM machine is located on the lobby level of the Pavilion of Rivergate Tower.
Auto Detail
Rivergate Tower offers a car wash operation, B2 Carwash, located at the Loading Dock on the B2 level of
the parking garage. Services available include: basic wash and vacuum, wash and spray wax, interior
detailing, hand wax, machine buffing, machine or hand polish, hand glazing, wet sanding, headlight
restoration and window tinting. The hours of operation are Monday through Friday, from 8:30 am to 5 pm.
Earlier appointments are available upon request. To schedule an appointment, call (813) 334-3261.
Dry Cleaners
Eagle Cleaners, located in the Pavilion of Rivergate Tower is a high end dry cleaner that has been in
business for over 10 years. Office pick-up and delivery is offered, and same day service is available when
items are dropped off before 9am. Eagle Cleaners specializes in alterations and tailoring, oriental and area
rug cleaning, wedding gown presentation, leather and suede cleaning, draperies and comforters, and shoe
repair. New customers receive 50% off their first dry cleaned order. Also offered, as a daily special, is a
“Wheel Shirt Deal”. Customers who bring in three articles of dry cleaning receive a chance to spin the
wheel of savings on men’s laundered shirts. Rates vary for laundered and dry cleaned items. Eagle
Cleaners is open Monday through Friday from 8 am until
1 pm, then 3:45 pm until 5:30 pm. Questions can be directed to (813) 514-1514.

Fitness Center
Club B2B Fitness operates the fitness center located on the 19th floor of Rivergate Tower. Spinning bikes,
cardio machines, free weights, and an aerobic room are available including men’s and women’s locker
rooms with showers. The fitness center is outfitted with televisions and showers for your convenience.
Please call 717 Parking at 813-224-0403 to inquire about membership.
Club B2B Fitness offers GT360, a customized comprehensive program of strength training, cardio, core,
and plyometrics. Classes are taught by Master Trainers, Ty Pena and Beau Taillefer who have a combined
35 years of experience in the health and fitness industry. There are two levels of membership: a regular
membership for $21.39, which gives access to the gym and GT360 classes and a second membership for
$42.78, which gives access to the gym, GT360 classes, body composition, assessment (measurement,
monitoring sheet), and nutritional guidance. A customized weight loss program is available for an additional
fee of $50 a month. Fees for personal training start at $38 per hour. For more information about GT360 click
on this link:

Click here to download a Club B2B Fitness Information Sheet

Seven One Seven Parking Services oversees parking management services for the Rivergate Tower
parking garage. The garage is a 24 hour, 7 day a week parking facility. While the garage services the
Rivergate Tower tenants, it is also open for public use. The entrance to the garage is located on the corner
of North Ashley Drive and Twiggs Street. Booth attendants are on site at the entrance of the garage Monday
through Thursday, from 7 am to 10 pm, on Friday from 7 am to 12 am, and on the weekends from 10 am to 6
pm. Monthly parking access card are available for purchase. Tenants of Rivergate Tower may also
purchase parking validation stamps which provide a convenient and complimentary means to validate
parking for guests. The Seven One Seven Parking Services office is located in the Pavilion of Rivergate
Tower. They can be contacted at 813-224-0403.
JD's Cafe
The JD’s Café is located on the lobby level of Rivergate Tower. Breakfast, lunch and coffee are served
Monday through Friday, with an array of specials and a menu offering a variety of tastes. The hours of
operation are 7 am to 4 pm, Monday through Friday.
Malio's Prime Steakhouse
Malio’s Prime Steakhouse is located on the lobby level of Rivergate Tower, with exclusive views of the
waterfront and University of Tampa, and offers the same superior quality food, service and atmosphere that
earned the original Malio's Steakhouse its reputation.
Celebrating a special occasion or just enjoying a night out, Malio's Prime Steakhouse is the place. Please
check the website, for current specials or call (813) 223-7746 for more information.
Part of a family of restaurateurs dating back to 1945 when his immigrant parents opened their first
restaurant, Malio lavarone opened the original Malio's Steakhouse on South Dale Mabry in 1969. A favorite
of locals as well as sports celebrities and political figures, the restaurant became a South Tampa Landmark
for over 35 years.
Now a third generation, Malio's son Derek, continues the tradition.
Building Operations: Building Operations

The Management Office hours are 8:30 am. to 5:00 pm, Monday through Friday, except national holidays.
The telephone number is (813) 229-2590, and the facsimile number is (813) 229-2595. All requests for
maintenance should be submitted through the Electronic Tenant Service Request System.
Click here to access the Service and Maintenance Request System
Rivergate Tower is open for normal business operations from 8:00 a.m. to 6:00 p.m., Monday through
Friday, except national holidays, and from 8:00 a.m. to 1:00 p.m. on Saturday. Air conditioning, heating
systems and elevator service are available during these times. For information on how to access the
Building after hours and on Saturday, Sunday or holidays, please see Building Security, After Hours
The Building will be closed in observance of the following national holidays:
      New Year’s Day
      Memorial Day
      Independence Day
      Labor Day
      Thanksgiving Day
      Christmas Day
Variances from, or additions to the above will be announced by memo from the Management Office.
The leasing company for Rivergate Tower is CLW Real Estate Services Group. Listed below is the contact
information for our leasing agents:
Name           Number       E-Mail
Barry Hanerfeld813-288-0088
KC Tenukas     813-288-0088
Rental Payments
As defined in your lease, the Fixed Rent and Additional Rent are due on or before the first day of each
calendar month. Please be advised that all past due payments will be subject to a late fee in accordance
with your lease. Please make all checks payable to: ACP/Pinnacle LLC. Forward your checks to:
ACP/Pinnacle LLC, c/o City National Bank, P.O. Box 01-9662, Miami, Florida, 33101-9662.
Building Operations: Rivergate Tower

Welcome to Rivergate Tower!
About Rivergate Tower:
The Rivergate Tower is a 31-story, 515,965 square foot, Class A, office building with an attached 5-story
pavilion, located in downtown Tampa, Florida. The property is a distinctive office building and a downtown
landmark uniquely identified by its cylindrical shape. Parking consists of 732 covered parking spaces.
      The building is one of the tallest limestone buildings in the world.
      At sunset, the building's limestone facade glows yellow-orange.
      The building's cylindrical design was intended to symbolize a lighthouse on the Tampa skyline.
      The building's only exterior lighting is two skyward facing lights, which further the building's lighthouse
      Concentric circles in the building's lobby mark distances of time and space in the form of a sundial,
      and is identical on the ceiling and floor.
      Despite the building's cylindrical design, a linear grid wraps around the building's facade.
      The building's measurements and numerical sequences are based on the Fibonacci series (where
      each number is the sum of the two preceding numbers).
      The building's 1,880 windows and 13 feet from floor to floor resemble the building's mathematical
      basis on the Fibonacci series.
      The building's top five floors have thin rose-colored glass notches that offer views over the city.
      The building has floor to ceiling windows with a thick concrete band horizontally separating them,
      which gives the appearance of two smaller windows.
      This building was designed by Harry Wolf.
Building Security: Building Security

After Hours Access:
After business hours, access into the building can only be made by authorized personnel and Tenants with
building access cards. These hours are as follows:
   1. 6:00 p.m. to 8:00 a.m., Monday through Friday
   2. After 1:00 p.m. on Saturday and all day and night on Sunday
   3. All national holidays
Only authorized personnel and Tenants with building access cards will gain entrance to the building after
business hours. A building access card may be obtained by completing the Card Access Request Form
(click below), and returning it to the Management Office. The Card Access Request Form must be signed
by the tenant’s authorized representative. Click here to download a Card Access Request Form
Entry into Rivergate Tower can be obtained at the following areas with the security card:
   1. South-entrance (Kennedy) at the south door. Hold your security card at the light (on the card-reader)
      and the door will unlock.
   2. North-entrance (Park) at the north door
   3. Garage elevators operate on security access after hours.
If you require assistance at any one of these card readers, an intercom is provided on each unit. To
activate, simply press the button on the intercom. Our security staff will then assist you.

Building Access:
The elevators at Rivergate Tower are equipped with a card reader system. When the security system is
activated, the elevators cannot be accessed without using an authorized security card, which is
programmed for access to a particular floor. The card reader is a gray box located at the top of the elevator
General Office Security:
Should you have an emergency problem after hours, please call (813) 223-1370. The emergency
personnel will contact the appropriate staff member.
Key and Lock Policy:
If you require additional keys for your office(s), a lock shop is provided to accommodate your needs. All
requests for new locks, re-keyed locks, new keys and duplicate keys must be coordinated with the
Management Office. All keys shall remain the property of the Landlord. The first two keys for each lock
cylinder are provided at no cost: additional keys and other lock shop services are available upon request
and at a charge. All locks must be keyed to the Landlord’s master.
                                Click here to download a Key Request Form
Building Services: Building Services

Building Signage and Directory:
A building directory is located in the Lobby of the Building. All tenant entry signage must be ordered
through the Management Office. There are to be no temporary or permanent signs in any form on the
exterior of the building, doors or windows without prior written approval from the Management Office.
An order form for entry signage has been provided below and in the Forms Section. Please allow two (2) to
four (4) weeks for delivery.
                             Click here to download a Directory Strip Order Form
                            Click here to download a Tenant Signage Order Form
Rivergate Tower has a contract with a janitorial company for cleaning the tenant offices and common
areas. Housekeeping will routinely clean all general office areas and public areas between 6 p.m. and
10:00 p.m., five days per week. Cleaning services include vacuuming carpets, mopping tile floors, removing
trash and cleaning the restrooms. If you have trash to be disposed of which will not fit in wastebaskets,
leave a note on it marked “TRASH”. Please do not place trash or empty boxes in the corridors or
Special cleaning needs such as carpet shampooing or washing interior glass partitions can be ordered
through the Electronic Tenant Handbook. These services can be arranged at tenant’s cost.
                     Click here to access the Service and Maintenance Request System
The building is sectioned into two elevator banks (high rise and low rise) with each bank having six cabs.
The low-rise elevators service the Lobby through the 16th floor and the high rise elevators service the 15th
through the 31st floor. The Rivergate Tower garage has two elevators. NOTE: The south service elevator
does not stop on the first floor.
All elevators are computer-monitored. Their location and status can be identified by security at once. The
“bell” button on the panel inside the cab is a two-way communication system linked directly to building
Please report any problems related to the elevator operation to the Security Desk at (813) 223-1370.

For your convenience, we have included downloadable and printable PDF document forms that will expedite
various building management service requests. Hard copies of all forms are available from the Property
Management Office as well. To view and print PDF files, you need the Adobe Acrobat Reader software. If
not already installed on your computer, it can be obtained for free at
Click here to download a blank List of Emergency Volunteers Form
Click here to view complete Bomb Threat Guidelines
Click here to download a Hurricane Planning Checklist
Click here to download a Key Request Form
Click here to download a Tenant Information Sheet
Click here to download a Tenant Mailbox Key Form
Click here to download a Directory Strip Order Form
Click here to download a Tenant Signage Order Form
Because of the concern of rising energy costs and our desire to conserve energy, it is very important to
have the last person that leaves each suite at the end of the day turn out all of the lights. Our janitorial
service has also been instructed to observe this procedure.
The heating and air conditioning equipment is controlled to a comfortable setting. If employees are too
warm or cool, please submit a request via the Electronic Tenant Handbook.
Heating, air conditioning and other services are provided Monday through Friday from 8:00 am to 6:00 pm,
excluding holidays, and on Saturday from 8:00 am to 1:00 pm. If cooling is required at other times, the air
can be requested through the Electronic Tenant Handbook. Your rental account will be billed for a minimum
of two hours at market rate (the current rate is $45 per hour). The Building Engineer will not be available on
Sundays and holidays. All maintenance requests will be held and will not be addressed until the next open
work day.

Maintenance Requests:
A service order will be presented to you prior to completion of the work and must be signed by an authorized
employee. All charges will be billed to you monthly along with the rent, parking, authorized parking, etc.,
and will be due by the first of the month. To request any additional services, please contact the
Management Office. Please designate one (1) or two (2) individuals to call for service orders so there are
no repeat calls or conflicting requests.
For your convenience this Handbook includes an Electronic Tenant® Service Request System. Use this
system to submit routine maintenance requests directly to the engineering department; to track the status of
previously submitted requests; to download important documents; and to communicate with the property
management office.
      Simply click on the link below,
      Enter your username and password
      Choose the action you would like to complete
                    Click here to log into the Electronic Tenant Service Request System
Once you have logged into the system, you will be presented with four options:
    1. Complete a Maintenance Request Form
    2. Update User Information
    3. View Electronic Maintenance Request Log
    4. Download Miscellaneous Administrative Forms
For detailed instructions for using the Electronic Tenant® Service Request System please see the following
pages or contact the Building Office.
Completing a Service Request Form
After logging in, click on the "Electronic Maintenance Request Form" Link. Users will be taken to a service
request form.
      Step One- Confirm or complete all contact information.
      Step Two- Choose the nature or type of request being submitted.
      Step Three- If applicable, provide details of the contractor to be used.
      Step Four - Review all information thoroughly. Click submit.
You will receive conformation via e-mail that your request was submitted to the Management Office.
The cost for additional services provided by the Landlord to its tenants is upon request.
                    Click here to log into the Electronic Tenant Service Request System

Updating User Information
Personalized user information is used to auto-fill the Electronic Maintenance Request Form for quick and
easy submission. In addition, accurate contact information will assist the management staff in expediting all
maintenance requests. Each user should check regularly to ensure that accurate information is on file.
Electronic Maintenance Request Log
This feature allows users to track and monitor all service requests submitted through the Electronic Tenant®
Service Request System. Service requests are sorted by month and will have the current month displayed
upon entry.
Miscellaneous Forms
Here users can download and print various administrative forms, reports and documents. In order to access
the forms and documents contained in this section, users must have Adobe Acrobat Reader 5.0 or higher
installed on their computers. This software is free and can be obtained by clicking here.
Questions regarding the Electronic Tenant Services Request System should be directed to the Management
Mail Service:
A mail room is located on the B2 level of the Rivergate Tower Building garage. There are drop off boxes for
United States Post Office Mail, Federal Express, and UPS. Mail is picked up from the drop boxes each day
at 3:30 p.m. A mailbox key will be issued to each tenant upon acceptance of the suite. Mail will not be
delivered to individual suites.
                              Click here to download a Tenant Mailbox Key Form
Telephone and Data System:
Prior to moving in, each tenant should contact the local communication company for installation of their
system. Costs for special work such as special conduit, electrical outlets, floor monuments, etc. are the
responsibility of the tenant. Any additional cabling or electrical work subsequent to move-in will be
performed at the tenant’s expense.

Routine small deliveries may be made between 7 a.m. and 5 p.m., Monday through Friday. Large
deliveries (large size or large quantity) are to be coordinated 24 to 48 hours in advance through the
Management Office.
    1. Passenger elevators cannot be used for deliveries. A designated (freight) elevator will only be
       reserved with prior notice from the Management Office. All material deliveries must be made through
       the loading dock and service elevators. The same route must be used when exiting the building.
    2. All materials must be taken directly from the loading dock to the delivery location via the service
       elevators. No materials of any kind are permitted to be stored or piled in any hallway or loading
       area. Materials found in these areas will be removed and stored or discarded at owner’s expense.
    3. Movement of materials should be by rubber-wheeled carts where possible and handled in such a way
       as not to cause damage to painted surfaces, floors and walls.
    4. Deliveries requiring a loading dock, parking facility or dollies should be made via the loading dock
       located in the parking garage. Please be aware that the loading dock can accommodate trucks with a
       maximum length of 44’ long and a height limit of 13’10’’. If larger, they will be unable to enter due to
       the dimensions.
    5. The capacity and dimension of the service elevators are as follows:
      Elevators North and South:

           Elevators North and South:
       Weight Capacity:     6,500 lbs.
                 Width:         6 feet
                Height:        12 feet
                 Depth:         9 feet
Please notify your delivery company of our building delivery requirements in advance in order to avoid any
unnecessary delays.
Property Removal:
Refuse - Tenant shall place all refuse in proper receptacles provided by Tenant at its expense in the
Premises or in receptacles (if any) provided by Landlord for the Building, and shall keep sidewalks and
driveways outside the Building, and lobbies, corridors, stairwells, ducts and shafts of the Building, free of all
Emergency Procedures: Emergency Procedures

Emergency Contacts
Please notify the Security Desk of all 911 calls and give them the company name and suite number.
Security will then assist emergency personnel where to go at arrival. Security can be reached at (813)
Building Address
Rivergate Tower
400 North Ashley Drive
Tampa, Florida 33602
Management Office
ACP Realty Services, LLC
400 North Ashley Drive
Suite 2590
Tampa, Florida 33602
Telephone: (813) 229-2590
Fax: (813) 229-2595

Emergency Evacuation Team
Tenants must assist in clearing floors during an evacuation. Below is a list of persons responsible
for these duties:
      Floor Wardens
      Assistant Floor Wardens
      Restroom Searchers (Male and Female)
      Stairwell Monitors
The duties of each of these are described below.
The positions above must be filled for each floor. If you are a company having few employees, you may
wish to provide names of volunteers for just one or two positions. Of course, companies occupying an
entire floor will need to fill all the positions for that floor.
Each office will have one or several persons responsible for checking out their particular area during a fire or
bomb threat. Then they will report their findings to the Floor Warden. Also, someone must be responsible
for gathering documents in each office. All new employees should be made aware of emergency

The Floor Warden shall direct, enforce and have full charge of the evacuation of all personnel assigned to
his/her floor during any emergency. They will be assisted in their duties by designated Assistant Floor
Wardens, Restroom Searchers (Male and Female) and Stairwell Monitors or others that may be
In addition, he/she should be constantly assured of the following as it concerns his/her assignment:
    1. Each suite will have one or several persons responsible for checking out their area in case of fire or
       bomb threat, and then they will report their findings to the Floor Warden.
    2. Check all aisles, corridors and exit doors and keep them free from any type of obstruction.
    3. All fire extinguishers, hoses and other safety appliances are to be in readiness. (Any defects should
       be reported to the Management Office immediately.)
    4. Be aware of all duties of the people who assist him/her.

    5. In the event of fire, execute the Fire Safety Plan and:
              Determine the location of the fire and notify the Fire Department at 911 and the Management
              Office at (813) 229-2590.
              Notify all floor occupants of the fire.
              Direct the evacuation of the floor to a point at least two (2) levels below the fire.
              Follow the instructions of the Fire Department and Floor Warden.
              Prevent the use of elevators unless otherwise instructed by the Fire Department.
             Personally select the safest stairway to use for evacuation.
             Keep the fire command station informed of the means of evacuation and the location of the
             evacuating party
The Assistant Floor Warden will assist the Floor Warden in the areas that he/she needs assistance. In
cases where the Floor Warden is not present, the Assistant Floor Warden will assume the responsibilities.

The Restroom Searchers will thoroughly search restrooms and report their findings to the Floor Warden.
They are to take care of all people who have fainted or are disabled. It would be helpful if the person filling
this position has CPR training, but it is not mandatory. Also, these volunteers should be in good physical
    1. Direct traffic in the exits and on the stairways.
    2. Keep traffic moving steadily to avoid panic.
    3. After the evacuation, doors should be closed.
There should be a Stairwell Monitor at each exit on each floor. He/she should be stationed at the entrance
of the fire stairs, and he/she should act as a group lead guide or monitor if, in fact, evacuation is required.
Stairwell Monitors are to ascertain the safe conditions of exit stairways and help maintain such safe
conditions at all times. Place your hand to the exit door. If it is hot, do not open it; seek an alternate route.

All evacuation will be through stairwells. Do not panic, you will have adequate time to make a safe and
orderly exit.
Know where your exits are; familiarize yourself with them during your daily routines. We have emergency
lighting, fire control systems and one elevator for the Fire Department’s use, but it is possible you may have
to find these exits in the dark.
Never attempt to use an elevator during an evacuation. During an alarm condition they will return to the
lobby and remain out of service. Women need to remove high heels prior to stairwell evacuation.

Fire and Life Safety
The Fire Alarm Pull Stations are usually located on the way out of an area. If you are looking for a pull box,
always go towards an exit. Be on your way out, never going back in, away from an exit. Familiarize
yourself with the locations of the Fire Alarm Pull Stations, so they will be easier to find in an emergency.
When the Fire Alarm sounds, evacuate immediately and wait for the Fire Department to arrive.
All persons will report to their Floor Warden at their pre-determined areas and remain a safe distance from
the Building until the “All Clear” is given by the Fire Department. At such time you will be informed whether
or not you may re-enter the Building.
PREVENTION – The REAL Firesafety Message
The modern workplace is designed to be firesafe, but it takes the efforts of all employees to maintain a
firesafe environment. Educating employees about fire prevention practices is a critical component of all fire
and emergency procedures training.

PREVENTION – The REAL Firesafety Message (continued)
Below are things all employees can watch for and correct to reduce the chance of fire in the workplace.
    1. No smoking is permitted in the Building. - Designated areas for smoking are provided outside the
    2. If electrical equipment shows signs of malfunction, disconnect it immediately. - If the equipment gives
       off an odor, it should be disconnected. Have it checked by a qualified technician before using again.
   3. Avoid using extension cords whenever possible, but if it is necessary to use one, be sure it fits the
      job. - Check the amperage load, and do not exceed it. Never use more than one extension cord per
      appliance or per outlet. Only use extension cords that are approved by a nationally recognized
      testing laboratory.
   4. Turn off all appliances, coffee makers, etc., at the end of the day. - Be sure these appliances have
      plenty of space around them, and keep them away from anything combustible.
   5. Keep all stairways, hallways, and storage areas free from clutter, especially paper material. - Never
      store cleaning solutions or flammable liquids near rags or waste paper. Make a point to notice when
      trash accumulates, and be sure it is disposed of properly.
   6. Study security procedures and inform all employees of policies regarding unauthorized people
      entering the workplace. - According to the U.S. Fire Administration, the most frequent cause of fires in
      office buildings is arson and suspected arson. For personal safety and firesafety reasons, all visitors
      should check with a security officer before gaining entry.

EVACUATING the Building
When leaving the Building during a fire emergency, there are additional procedures to remember and follow:
   1. Remain calm. - A person who remembers the basic rules and procedures has a far greater chance of
   2. Before opening any door to a suspected fire area, feel the door. - If it is hot, do not open it. Use an
      alternate exit. If the door is cool, open the door slightly, with your shoulder against it, and see if the
      area outside the door is clear enough to exit. If it is not, close the door immediately.
   3. If all escape routes are blocked, remain in the office and close the door tightly, but do not lock it. -
      Keep all doors closed and seal the bottom edge of the door with any cloth material. Call the Fire
      Department and tell them your exact location. Hang any bright material out the window, or attach a
      large sign to the window to let firefighters know where you are. Open or break the window only if the
      air in the room becomes unbreathable. An open window may draw smoke into the room.
   4. If you can exit into the hallway, close the door behind you and go to the nearest stairwell. - Never try
      to use the elevators; they may be called to the fire floor. Use the stairs to exit the Building and go to
      your pre-arranged meeting place. Notify firefighters of anyone who is still inside the Building.
   5. If you must go through an area filled with smoke, stay low. - The air is cooler near the floor and there
      will be less smoke. If possible, use a damp cloth to cover your nose and mouth to filter the smoke
      and gases. Close the door behind you and crawl to the nearest stairwell. Exit and move away from
      the Building.

Duties DURING a Fire Emergency
If the person who discovers a fire takes prompt and correct action, fire damage will be minimized. The
procedures for anyone discovering a fire and the reasons for these actions are as follows:
   1. Confine the fire by closing all doors. - Closing doors holds the smoke and flame in the area where the
      fire originated. If doors are allowed to remain open to the area around the fire, smoke and flame will
      spread, possibly blocking exit routes.
   2. Alert people in the immediate area.
   3. Notify the Fire Department immediately – 911. - Never assume that the fire is too small to call the Fire
      Department. Never delay, or assume that someone else has called.
   4. If the fire is small, and is not spreading, a person trained in the use of fire extinguishers may attempt
      to extinguish the fire. - Only use a fire extinguisher when you are sure the Fire Department has been
      called. Never use a fire extinguisher if your escape is threatened by the fire.
   5. Pull the fire alarm, and then evacuate the Building using the closest stairway. - Go to the pre-arranged
      meeting place for your office. Notify the Fire Department of any personnel who remain in the

PRE-FIRE Responsibilities
Planning is essential to managing an emergency situation. Employees should familiarize themselves with
the Building’s emergency procedures and evacuation plan. All high-rise buildings should have these
procedures printed and distributed to each employee. Evacuation maps should be posted in a conspicuous
place. All employees must know their responsibilities; frequent drills will help maintain preparedness.
   1. Know the two (2) exits. NEVER USE ELEVATORS! - During a high-rise fire, stairs are the safest
      exits. Elevators may become inoperative during a fire, trapping occupants. Elevator shafts act as
      chimneys for smoke and toxic gases. Know the number of doors from your office to the exit; smoke
      may obscure your vision.
    2. Know the location and operation of the fire alarm system. - Know the location of the closest fire alarm
       pull station and how to operate it. Consult building engineers or security management for instruction in
       the proper operation of the alarm.
    3. Know how to notify the Fire Department – 911. - Fire alarm pull stations are to notify occupants of the
       Building. They are normally located near the exits. The Fire Department must still be called; never
       assume someone else has made the call. Be sure all employees know to dial 911 for a fire
       emergency; have this number posted on all telephones.
    4. Know the location of the fire extinguishers. - Training in the proper use of fire extinguishers is
       important for Building employees. However, fire extinguishers should only be used after the Fire
       Department has been notified.

PRE-FIRE Responsibilities (continued)
    5. Establish a meeting place for employees, well away from the Building. - Especially in large buildings,
       an orderly plan for evacuation is important. Each office should have a designated meeting place a
       safe distance from all exits and entrances. Each office should have a leader assigned to be sure
       everyone is out of the Building.
    6. Plan for evacuation of any employees with disabilities. - Those who require assistance in leaving the
       work area should be assigned at least two (2) co-workers who are familiar with the extent of disability
       and techniques necessary to move the disabled employees to a safe area.
    7. Participate in all fire drills and take them seriously. - Fire drills are designed to test the emergency
       plan and to help you remember the proper things to do. Your survival could depend on your actions,
       so learn and practice the fire plan for the Building.
In the event of a flood that may cause damage to tenant property or affect the normal operation of the
building, designated tenant representatives will be contacted by Building Management personnel,
regardless of the time of day.
The first priority is to ensure that no personal injury occurs as the result of a flood. The second priority is to
discover the cause and prevent or minimize additional flooding.
Once the flooding has been contained, clean-up operations will be commenced. Tenants will need to
contact their insurance carrier for any damage to their property.

Power Failure
All Rivergate Tower Office Buildings and Common areas are served by emergency generators. In the event
of power failure, these generators will provide emergency power for certain basic building functions. Those
functions include:
    1. Activating emergency lights on each floor throughout the building, including all Exit signs.
    2. Activating all stairwell lighting.
    3. Activating the building’s emergency Fire, Life and Safety Systems as well as the building’s
       communication systems.
    4. Recalling all elevators to the ground floor lobby. (One elevator will remain operative for use by
       security to assist handicapped persons or to take service crews and equipment into the building, as
It is seldom necessary to evacuate the building during a power failure. Unless you are directed to do so
through the emergency communication system, please remain in your offices.
Please…DO NOT CALL the Management Office unless you need to notify us of the location of a disabled

Tropical Depression – An organized system of clouds and thunderstorms with a defined circulation and
maximum sustained winds of 38 mph or less.
Tropical Storm – An organized system of strong thunderstorms with a defined circulation and maximum
sustained winds of 39 to 73 mph.
Hurricane – An intense tropical weather system with a well defined circulation and maximum sustained
winds of 74 mph or higher.
Hurricane Watch – An announcement that hurricane conditions pose a threat to a coastal area. When a
hurricane watch is issued, all precautions should be taken immediately.
Hurricane Warning – A warning that sustained winds of 74 mph or higher are expected in a specified coastal
area within 24 hours. If the hurricane’s path is unusual or erratic, the warning may be issued only a few
hours before the beginning of hurricane conditions.

 #         Wind                    Storm Surge           Damage
 1         74 – 95 mph             4 – 5 ft              Minimal
 2         96 – 110 mph            6 – 8 ft              Moderate
 3         111 – 130 mph           9 – 12 ft             Extensive
 4         131 – 155 mph           13 – 18 ft            Extreme
 5         155+ mph                18+ ft                Catastrophic

Hurricane Watch: Hurricane conditions are possible within 36 hours
         Management will closely monitor storm activity and begin building preparations.
         At this point we advise that all hurricane coordinators and their alternates run through your hurricane
         procedures, making certain your company has all the necessary supplies and materials for protecting
         your office contents and begin your hurricane preparations.
         Do not wait for a warning to be issued to begin your preparations.
Hurricane Warning: Hurricane conditions are expected in the warning area within 24 hours
         In the event of a hurricane warning, all tenants will be notified to evacuate the building. Once a
         hurricane warning has been issued, you will have one hour to leave the building.
         Close all interior doors.
         Draw the blinds and/or drapes.
         Make certain the main office door is locked manually.
         Disconnect all electrical appliances and equipment.
         Building shutdown will begin.
         At this point, no individuals will be permitted access to the building until management advises your
         coordinator that it is safe to return.

Protect Your Business:
Develop a Plan
         Designate an individual and an alternate to coordinate the implementation of hurricane procedures.
         Establish an employee alert roster, which will be used to notify employees that your hurricane plan
         has been activated. The alert roster will also be used to check on the status of employees during and
         after the hurricane.
         Establish plans for protecting computers, office equipment, files, merchandise and furniture.
         Determine what emergency supplies are necessary.
Carry out the Plan
         Monitor local radio or television stations for emergency storm updates, information and instructions.
         Clear all desk and tabletops of small loose items.
         Back up all your computer files, or contact an agency that can assist you in backing up your
         computers and be available to help you restore your data after a storm.
         Assemble insurance policies, financial records, inventories and other important documents, make
         duplicates and store them in alternate safe places.
         Relocate as many files in boxes, computers and other office equipment as possible to the innermost
         portion of your office or to a designated off site safe place.
         Cover all merchandise, office machines, computers and furnishings with heavy plastic.
         Move all merchandise, equipment and furniture from nearby windows to protect them from water
Electronic Tenant Handbook
NOAA Weather link for Tampa
Bay News 9
Introduction: Rivergate Tower's Electronic Tenant Handbook

The tenant information provided in this Electronic Tenant® Handbook is meant to provide you with a better
understanding of Rivergate Tower and to facilitate your company’s operations. There is a great deal of
information contained within this handbook; take the time to familiarize yourself with this handbook and it will
become a valuable resource for you and your company. Please note that the Building Management Office is
available to help in any way possible. Your first call for any problem or question can always be directed to
the Building Management Office, and we will assist you from there.
Every attempt has been made to provide current and accurate information in this handbook, but it is
possible that some items will change over time. The Building Management Office will promptly notify you of
any such changes. Please feel free to contact the Building Management Office at (813) 229-2590 with any
questions you may have. We are here to serve you.
Introduction: Operating Instructions

You move through The Electronic Tenant® Handbook just as you would a traditional Internet site. It’s as
simple as pointing and clicking. The main page features a Table of Contents that provides links to each
Chapter. Upon entering a Chapter, you will find links to the specific information provided in that chapter’s
Sub-Sections. You may return to the Table of Contents or Chapter Overview at any time by clicking the
clearly labeled link on every page. Click here to download a User Friendly Guide that will walk you though
the Electronic Tenant Handbook and its features.
Special Features
This Electronic Tenant® Handbook has special features, such as an Forms Section and Search engine. In
order to take advantage of these useful features, you must have Adobe Acrobat Reader installed on your
computer. This software is free and easy to use, and can be obtained by clicking here.
The Electronic Tenant® Handbook is updated on a regular basis, so please be sure to periodically check for
updates and new information. In order to keep you abreast of your property’s operations, we have included
a monthly Building Calendar and Announcement Board. Here, you will find information regarding
scheduled maintenance and events taking place at the property. If you are having trouble accessing the
Electronic Tenant® Handbook or need assistance, please e-mail or call the Management Office.
Policies and Procedures: Policies and Procedures

The Management Office will assist in coordinating any repairs or remodeling you may require (i.e., painting,
carpet replacement and patching, installation of telephone and electrical outlets, demolition and relocation of
existing walls).
All construction services or repair work, as well as the contractors performing such work, must be approved
in writing by the Management Office. If the work is not performed by ACP Realty Services, LLC and we
deem that supervision is necessary, a fee will be charged and must be paid by the tenant. (All major
construction drawings must be approved by ACP Realty Services, LLC or its authorized agent.)
General Rules and Regulations:
The following Rules and Regulations, hereby accepted by Tenant, are prescribed by Landlord to enable
Landlord to provide, maintain, and operate, to the best of Landlord's ability, orderly, clear and desirable
premises, Building, Complex and Parking Facility for the Tenants therein at as economical a cost as
reasonably possible and in as efficient a manner as reasonably possible, to assure security for the
protection of Tenants so far as reasonably possible, and to regulate conduct in and use of said Premises,
Building Complex and Parking Facility in such manner as to minimize interference by others in the proper
use of same by Tenant.
    1. Tenant, its officers, agents, servants and employees shall not block or obstruct any of the entries,
       passages, doors, elevators, elevator doors, hallways or stairways of the Complex or garage, or place,
       empty or throw any rubbish, litter, trash or material of any nature into such areas, or permit such
       areas to be used at any time except for ingress or egress of Tenant, its officers, agents, servants,
       employees, patrons, licensees, customers, visitors or invitees.

    2. The movement of furniture, equipment, machines, merchandise or materials within, into or out of the
       Premises, the Building the Complex or Parking Facility shall be restricted to time, method and routing
       of movement as determined by Landlord upon request from Tenant and Tenant shall assume all
       liability and risk to property, Premises, Building and Complex in such movement. Tenant shall not
       move furniture, machines, equipment, merchandise or materials within, into or out of the Complex, the
       Building, Premises or garage facilities without having first obtained written permission from Landlord
       24 hours in advance. Safes, large files, electronic data processing equipment and other heavy
       equipment or machines shall be moved into Premises, Building, Complex or Parking Facility only with
       Landlord's written permission and placed where directed by Landlord.

    3. No sign, door plaque, advertisement or notice shall be displayed, painted or affixed by Tenant, its
       officers, agents, servants, employees, patrons, licensees, customers, visitors, or invitees in or on any
       part of the outside or inside of the Building, the Complex, garage facilities or Premises without prior
       written consent of Landlord and then only of such color, size, character, style and materials and in
       such places as shall be approved and designated by Landlord.

    4. Landlord will not be responsible for lost or stolen property, equipment, money or any article taken from
       Premises, Building, the Complex or Parking Facility regardless of how or when loss occurs, except in
       the case of gross negligence by Landlord and its agents.

    5. No additional locks shall be placed on any door or changes made to existing locks in the Building
       without the prior written consent of Landlord. Landlord will furnish two (2) keys to each lock on doors
       in the Premises and Landlord, upon request of Tenant, shall provide additional duplicate keys at
       Tenant's expense. Landlord may at all times keep a pass key to the Premises. All keys shall be
       returned to Landlord promptly upon termination of the Lease.

    6. Tenant, its officers, agents, servants or employees shall do no painting or decorating in the Premises,
       or mark, paint or cut into, drive nails or screw into or in any way deface any part of Premises, the
       Building or the Complex without the prior written consent of Landlord. If Tenant desires signal,
       communication, alarm or other utility or service connection installed or changed, such work shall be
       done at expense of Tenant, with the approval and under the direction of Landlord
    7. Landlord reserves the right to: (i) close the Building at 6:00 P.M., subject, however, to Tenant's right to
       admittance under regulations prescribed by Landlord, and to require the persons entering the Building
       to identify themselves and establish their right to enter or to leave the Building; (ii) close all parking
       areas between the hours of 9:00 P.M. and 7:00 A.M. during week days; and (iii) close all parking
   areas on weekends and holidays.

 8. Tenant, its officers, agents, servants and employees shall not permit the operation of any musical or
    sound producing instruments or device which may be heard outside the Premises or which may
    emanate electrical waves which will impair radio, television broadcasting or reception or interfere with
    the use of computers or telephonic equipment from or in the Building.

 9. Tenant, its officers, agents, servants and employees shall, before leaving the Premises unattended,
    close and lock all doors and shut off all utilities; damage resulting from failure to do so shall be paid
    by Tenant. Each Tenant before the closing of the day and leaving the Premises shall see that all
    blinds and/or draperies are pulled and drawn.

10. All plate and other glass now in the Premises, Building or Complex which is broken through the cause
    which is attributable to Tenant, its officers, agents, servants, employees, patrons, licensees,
    customers, visitors or invitees shall be replaced by and at expense of Tenant under the direction of

11. Tenant shall give Landlord prompt notice of all accidents to or defects in air conditioning equipment,
    plumbing, and electric facilities or any part or appurtenance of Premises.

12. The plumbing facilities shall not be used for any other purpose than that for which they are
    constructed, and no foreign substance of any kind shall be thrown therein, and the expense of any
    breakage, stoppage, or damage resulting from a violation of this provision shall be borne by Tenant,
    who shall, or whose officers, employees, agents, servants, patrons, customers, licensees, visitors or
    invitees shall have caused it.

13. All contractors and/or technicians performing work for Tenant within the Premises, Building, Complex
    or Parking Facility shall be referred to Landlord for approval before performing such work. This shall
    apply to all work including, but not limited to, installation of telephones, telegraph equipment, electrical
    devices and attachments, and all installations affecting floors, walls, windows, doors, ceiling,
    equipment or any other physical feature of the Building, the Complex, the Premises or the Parking
    Facility. None of this work shall be done by Tenant without Landlord's prior written approval.
14. No showcases or other articles shall be put in front of or affixed to any part of the exterior of the
    Building; nor placed in the halls, corridors or vestibules without the prior written consent of Landlord.

15. Glass panel doors that reflect or admit light into the passageways or into any place in the Building
    shall not be covered or obstructed by the Tenant, and Tenant shall not permit, erect, and/or place
    drapes, furniture, fixtures, shelving, display cases or tables, lights or signs and advertising devices in
    front of or in proximity of interior and exterior windows, glass panels, or glass doors providing a view
    into the interior of the Premises unless same shall have first been approved in writing by Landlord.
16. Canvassing, soliciting and peddling in the Complex (including the Parking Facility) is prohibited and
    each Tenant shall cooperate to prevent the same. Tenant shall not distribute any handbills or other
    advertising matter in automobiles parked in the Parking Facility. Tenant shall promptly report any
    such activities to the Building Manager's office.

17. No hand trucks, except those equipped with rubber tires and side guards, shall be used in any space,
    or in the public halls of the Building, either by any Tenant or by jobbers or others, in the delivery or
    receipt of merchandise or otherwise.

18. The work of Landlord's janitors or cleaning personnel shall not be hindered by Tenant after 5:30 P.M.
    and such work may be done at any time when the offices are vacant. The windows, doors and
    fixtures may be cleaned at any time. Tenant shall provide adequate waste and rubbish receptacles,
    cabinets, bookcases, map cases, etc., necessary to prevent unreasonable hardship to Landlord in
    discharging its obligation regarding cleaning service. In this regard, Tenant shall also empty all
    glasses, cups and other containers holding any type of liquid whatsoever.

19. If Tenant must dispose of crates, boxes, etc., which will not fit into office wastepaper baskets, it will be
    the responsibility of Tenant with Landlord's assistance to dispose of same. In no event shall Tenant
    set such items in the public hallways or other areas of Complex, excepting Tenant's own Premises,
    for disposal.

20. Tenants may not bring furniture and equipment into the Premises that does not fit in the elevators for
    the Building and that does not pass through the doorways of the Premises or Building unless such
    furniture or equipment is made in parts and set up in the Premises. Landlord reserves the right to
      refuse to allow to be placed in the Building any furniture or equipment of any description which does
      not comply with the above conditions.

  21. Tenant will be responsible for any damage to the Premises, including carpeting and flooring, caused
      by rust or corrosion of file cabinets, roller chairs, metal objects or spills of any type of liquid.

  22. If the Premises become infested with vermin, Tenant, at its sole cost and expense, shall cause the
      Premises to be exterminated, to the satisfaction of Landlord, and shall employ exterminators
      approved by Landlord.

  23. Tenant shall not install any antenna or aerial wires, or radio or television equipment, or any other type
      of equipment, inside or outside of the Building or the Complex, without Landlord's prior approval in
      writing, and upon such terms and conditions as may be specified by Landlord in each and every
      instance, including the payment of a rental fee for such space.

  24. Tenant shall not use the name of the Building for any purpose other than that of the business address
      of Tenant or use any letterheads, envelopes, circulars, notices, advertisements, containers or
      wrapping material without Landlord's express consent in writing.

  25. Tenant shall not conduct its business in such manner as to create any nuisance, or interfere with,
      annoy or disturb any other tenant in the Complex or Landlord in its operation of the Complex or
      commit waste or suffer or permit waste to be committed in the Premises or Complex. In addition,
      Tenant shall not allow its officers, agents, employees, servants, patrons, customers, licensees and
      visitors to conduct themselves in such manner as to create any nuisance or interfere with, annoy or
      disturb any other tenant in the Complex or Landlord in its operation of the Complex or commit waste
      or suffer or permit waste to be committed in the Premises or the Complex.
  26. Tenant, its officers, agents, servants and employees shall not install or operate any refrigerating,
      heating (if provided) or air conditioning apparatus or carry on any mechanical operation or bring into
      Premises, Building or Parking Facility any inflammable fluids or explosives without written permission
      of Landlord.

  27. Tenant, its officers, agents, servants or employees shall not use Premises, or any portion of the
      Complex for housing, lodging or sleeping purposes or for the cooking or preparation of food without
      the prior written consent of the Landlord.

  28. Tenant, its officers, agents, servants, employees, patrons, licensees, customers, visitors or invitees
      shall not bring into the Parking Facility, Building, Premises or any other part of the Complex, or keep
      on the Premises any fish, fowl, reptile, insect, or animal or any bicycle or other vehicle without the
      prior written consent of Landlord. Wheel chairs and baby carriages are excepted from this rule.

  29. Neither Tenant nor any officer, agent, employee, servants, patron, customer, visitor, licensee or
      invitee of any Tenant shall go upon the roof of the Building without the written consent of the Landlord.

  30. Tenant shall not have its employees or laborers paid in the Building (other than employees who work
      in the Building on a full time basis), but shall arrange to pay their payrolls elsewhere.

  31. No smoking shall be permitted anywhere in the Building or in any other building in the Complex.

Insurance Protection:
As required by your lease, you must carry certain insurance coverages relative to your tenancy and provide
the Landlord with a Certificate of Insurance showing the appropriate coverages. The insured certificate
holder is to be named as: ACP/Pinnacle LLC, c/o ACP Realty Services, LLC, 400 North Ashley Drive, Suite
2590, Tampa, Florida, 33602. The additional insured should be listed as: ACP Realty Services, LLC.
Please forward the Certificate of Insurance to the Management Office.
Moving Procedures:
Tenants should contact the Management Office at least two (2) weeks in advance to coordinate any
move-ins or move-outs. A Certificate of Insurance is required from the moving company. The insured
certificate holder is to be named as: ACP/Pinnacle LLC, c/o ACP Realty Services, LLC, 400 North Ashley
Drive, Suite 2590, Tampa, FL, 33602. The additional insured should be listed as: ACP Realty Services,
LLC. Please forward the Certificate of Insurance to the Management Office.
The following rules pertain to moving furniture, equipment and supplies in and out of Rivergate
The following rules pertain to moving furniture, equipment and supplies in and out of Rivergate
   1. All moves previously arranged with the Management Office must be accomplished during normal
      business hours (8:00 a.m. to 6:00 p.m.), Monday through Friday, or on Saturday and Sunday by
   2. The moving company must make arrangement with the Management Office for us of the assigned
      elevator for each move and a firm arrival time will be established. If move-in supervision is required,
      an hourly fee will be charged to the tenant.
   3. Clean plywood sections will be used as runners on all finished floor areas where heavy furniture or
      equipment is being moved with wheel or skip type dollies. The plywood must be at least 4’ x 8’ x ¼”
      sheets and taped together to prevent sliding. It must be used in all elevator lobbies and corridors.
   4. The mover must provide and install protective coverings on all walls, door facings, elevator cabs and
      other areas along the route to be followed during the move.
   5. Any damage to the Property or fixtures caused by the move will be repaired and/or paid for by the
      moving company and/or the tenant.
   6. Only the assigned elevator will be used for the movement of furniture, equipment and supplies unless
      prior written approval to use additional elevators is granted by the Property Manager.

   7. Upon termination of lease and/or move-out of suite, tenant should leave suite in broom swept
      condition, all personal property and rubbish removed and suite shall be restored to original move-in

   8. All low voltage telecom and data cabling shall be removed back to the source of origin.
   9. The moving company must carry the insurance coverage listed below:
            Workers’ compensation is statutory limit for the State of Florida with employees’ liability limit of
            $100,000. Bodily injury, personal injury and property damage liability insurance in
            comprehensive general liability for and certificate evidencing same shall be furnished to
            Landlord before moving any items into the Property.
            Comprehensive general liability insurance policy shall include coverage for hazards of
            premises, operation, elevators, products and completed operations including personal injury
            coverage and contractual liability coverage designating the assumptions of moving. Such
            insurance shall be in limits no less than $100,000 per personal injury; and $100,00 per
            occurrence in aggregate or property damage. Property damage insurance shall be in broad
            form, including completed operations.
            The limits set forth above are minimums. If higher coverages are carried by the moving
            company, clams may be filed for those higher amounts.
            Each company moving supplies, furniture, and/or equipment through this Building shall secure
            and present to the Management Office a Certificate reflecting these coverages at least 24
            hours before the move takes place.
  10. All trash and refuse generated as a result of the move shall be hauled off the property by the moving
      company the same day that the move takes place.
  11. In addition, the moving company must agree to protect, indemnify and hold Landlord harmless from
      and against all claims, demands, and cause of action of every kind in character arising in favor of the
      moving company’s employee, Landlord’s employees or other third party on account of bodily injury,
      personal injury, death or damage to property in any way resulting from willful or negligent acts or
      omissions of the moving company, its agents, employees, representatives or subcontractors. The
      moving company shall be responsible for all damages and losses sustained by them to their tools and
      equipment utilized in the performance of all work there under.
  12. Please remember to start/cancel parking services and remind employees to start/cancel gym
      memberships with the current Parking and Fitness Center management companies. It is the
      responsibility of the tenants and not the Management Office since in most cases these arrangements
      are made outside of the lease agreement.
Rivergate Tower maintains a no smoking policy throughout the building, including all common areas, the
lobby, rest rooms, stairwells and elevators. Please do not smoke at building entrances.
The Neighborhood: Neighborhood Information

Arts & Entertainment
For more information about Arts and Entertainment in the area, please visit the Tampa Downtown
Partnership website at:
Banks and ATMs
For a listing of banks in the area, please visit the Tampa Downtown Partnership website at:
For a list of hotel accommodations / corporate rentals and in the area, please visit the Tampa Downtown
Partnership website at:
Local Businesses
For a listing of local businesses, please visit the Tampa Downtown Partnership website at: and visit the Live, Work and Play sections of their website.
For a complete list of restaurants in the area, please visit the Tampa Downtown Partnership website at:
Local Transportation Options
Tampa Bay Cab Co - - (813) 251-5555
Gulf Coast Transportation - (813) 251-3107
Tampa Airport Shuttle - (877) 716-2520

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