Progress and Growth Charts Forms

							Rev. 8/92; 10/99; 1/00; 2/00



POSITION:                            Medical Office Receptionist


MINIMUM REQUIREMENTS:                Must be bondable. Must be a high school graduate or equivalent
                                     and have one year of experience working in a medical office
                                     and/or completed a medical assisting course. Prefer candidate
                                     with CPR certification and computer data entry, typing and
                                     telephone communication skills.

SUPERVISOR:                          Clinical Supervisor/Charge Nurse

RESPONSIBILITIES:


1. Welcomes patients courteously. Demonstrates good people traits and the ability to communicate
   well.

2. Responsible for knowing the protocols of three (3) different positions; the phone, registration and
   Medical Records (the box and pulling charts).

3. Answers phones, records and relays messages accurately within 30 minutes for providers and other
   office personnel.

4. Appropriately schedules patients/clients obtaining name, reason for visit, and phone number, and
   records in appointment book. Refers emergencies to appropriate nurse or MA for triage.

5. Schedules return appointments with appropriate provider following scheduling time guidelines.

6. Confirms patients who are scheduled one day prior to appointments.

7. Informs patients via telephone regarding health center policy concerning insurance co-payments,
   proof of income, payment at time of service and sliding write off policy.

8. Obtains pre-registration information on new patients and assemble new charts and dividers (check
   for appropriate forms).

9. Completes all necessary forms for visit (i.e., EPSDT, OB, Family Planning, etc.) and attaches to
   chart prior to visit.

10. Obtains registration information on new clients. Routinely updates information on returning
    patients making all necessary changes in computer and on registration form.
11. Obtains copies of insurance cards, proof of income, and any other pertinent information, placing
    one copy in chart and forwarding a copy to the business office.

12. Responsible for keeping daily provider record – daily one given to billing and weekly one placed in
    logbook.

13. Responsible, on rotation basis per supervisor, to keep providers books six (6) months ahead.

14. Responsible to check all days with following month schedule and leave request forms to maintain
    accuracy.

15. Responsible for entering information in log books – one for new patients and one for patients
    leaving practice per protocol.

16. Prints superbills and designates if patient is a new or user. Attaches superbills to chart and alerts
    appropriate area regarding patient.

17. Uses EVS machine for eligibility and make any updates to machine prn.

18. Pulls and re-files charts.

19. Files all correspondence, lab work, charts, etc. daily.

20. Copies items needed for clinic use (insurance cards, forms, charts, etc.)

21. Faxes or copies medical records and requests as needed. Retrieves and processes incoming faxes
    per policy.

22. Copies charts for referrals and release as necessary.

23. Monitors and properly completes Request for Medical Records.

24. Monitors conditions of existing charts and makes new charts as needed. Makes sure needed forms
    are added on charts pertaining to patients needs (growth charts, progress notes, databases, etc.)

25. Maintains charting system through inactivation and combination on routine basis.

26. Makes sure providers have copies of daily schedules prior to beginning of session & prn
    throughout day.

27. May take verbal consent by parent(s) when necessary (two (2) receptionists and speakerphone
    required).

28. Performs any needed administrative/clinical typing (includes dictation and filing) when unable to
    wait for completion by outside Transcriptionist.

29. Inventories and maintains adequate supply of basic office equipment.

30. Maintains all necessary forms and supplies for front desk area.
31. Maintains clean front desk and waiting room areas.

32. Responsible for closing the center, setting the service, setting the answering machine, locking
    doors, cleaning down the computer, all per protocol.

33. Upholds patient/professional confidentiality.

34. After the AR person leaves at 5:00 p.m., the late person is responsible for checking out the patients.

35. Performs any other duties assigned or delegated by Clinical Supervisor/Charge Nurse.

36. Abides by the policies and procedures of Cornerstone Care, Inc.

       I have read and understand this job description, and agree to comply with its terms as a
condition of employment.




       (Signature)                                           (Date)