Docstoc

Proficiency Test Fl State Employment

Document Sample
Proficiency Test Fl State Employment Powered By Docstoc
					                                                                  SUMMARY OPERATIONS REPORT
                                                             Sarasota County Health and Human Services

                                                                    Through September 30,2001

   Operational Improvement                                                                       Fiscal Years                       Min.      Stretch       State
                                Health Department                                 98           99           00         01          Target1     Goal2        Rate3
                                                                                                                                                                     1
    1 # of major BC processes modeled                                                                                   2             2          3                       State Goal
                                                                                                                                                                     2
    2 # of major BC process models reviewed and improved                                                                1             2          3                       Better than State Average
                                                                                                                                                                     3
    3 Number of days to complete routine maintenance work orders                                      New                             3          2                       State Average
    4 Number of maintenance work order return calls                                                   New                             0          0
    5 Number of work order complaints to supervisor                                                                     0             0          0
    6 % of computer support needs solved in 8 hours or less                                                            85            85         90
    7 Number of specialized computer training sessions based on identified needs                                        5            10         15
    8 Reduce the number of computer support calls per month                                           New                            5%
    9 % IT customers rating service "above average"                                                   New                            80         85
   # Number of days to receive purchased merchandise                                                                     4            4          3
   # Number of purchase orders processed in purchasing                                                     450         135          130        110
   # % of purchasing card holders using P-card                                                                          60          100        100
   # % of items returned because of ordering errors                                                   New                             5          0
                                Health Department                                                Fiscal Years                       Min.      Stretch       State
                           Clinical and Community Health                          98           99           00         01          Target      Goal         Rate
    1 % of breast cancer cases diagnosed at distant or regional stage              20.73         34.25                                26.00                  33.09
    2 % of cervical cancer cases diagnosed at distant or regional stage            44.44         30.77                                40.00                  46.19
    4 # of Adult Health clients receiving physical exams (Ringling)                                 271         236          221
    5 % of repeat births (women age 15-19)                                         16.21         11.58       15.38                   15.24                   16.12
    6 # of births to women age 10-14                                                    13             4           8          6                         3
    7 Infant mortality rate (per 1,000 live births)                                  6.53          4.17        8.09                    6.50                   6.97
    8 Low birth weight rate (% of births)                                            6.95          7.16          8.3                   6.96                   7.98
    9 Number of clients scoring 4 or more actively participating in Healthy Start     574           555         553
   # % of IPO women entering care in the first trimester                           54.09         57.28       53.36                   70.00      70.00         55.3
   # % IPO low birthweight babies                                                      9.5           7.7         8.6
   # Number of Child Health Physical exams                                                        2515
   # % of completed Child Health medical referrals received                                        61.2
   # Kid Care enrollment                                                                   677 (June)         2184       3385
                                     WIC/Nutrition                                               Fiscal Years                       Min.      Stretch       State
                                                                                  98           99           00         01          Target      Goal         Rate
    1 # of nutrition services provided annually to Adult Health clients               112           140           90       138           75        100
    2 # of WIC food checks issued (participation)                                   3756          3855        3367       4823         3400        3450
    3 % of prenatal WIC participants who initiate breastfeeding                   N/A              64.3        64.8       63.6           60         65        60.1
    4 % of WIC prenatal clients who enroll in WIC in the first trimester           46.43         49.91       44.78        38.8           40         50




9f1abef6-4c45-4d0d-99ec-b010c26a9eeb.xls 7/11/2011 8:13 PM                                                                                                                                           Page 1
                                                                           SUMMARY OPERATIONS REPORT
                                                                      Sarasota County Health and Human Services

                                                                             Through September 30,2001

                                             Dental/Pharmacy/Laboratory                                Fiscal Years                      Min.      Stretch     State
                                                                                            98        99         00         01          Target      Goal       Rate
     1   Number of visits per dentist                                                                  1806        2053       2767         2816
     2   Procedures per dentist                                                                        8045        9851     11,350        10731
     3   # of persons receiving dental services                                                        2075        3064       3653
     4   Laboratory Proficiency test performance % accuracy                                                          95                      98
     5   Total number of prescriptions filled annually                                      26662     26267       25797     29175         39000      44000

     6 Ratio of dispensed prescription dollar amount to total pharmacy costs                                New                              7.5       7.75
     7 Maintain cost of prescriptions below $8.00                                                           New                             6.00       5.75
                                                                                                       Fiscal Years                      Min.      Stretch     State
                  Epidemiology and Communicable Disease Control                        98             99         00         01          Target      Goal       Rate
    1    Rate of reportable communicable diseases to DOH per 10,000 pop                    7.2            6.8         6.0                NA          5.5        NA
    2    Total cases of vaccine preventable disease per 100,000 people                   2.52           3.72        3.37                       0           0     3.67
    3    Number of immunization and physical exam records audited for HMO's                                            98         95     NA         150         NA
    4    Maintain the cost per immunization at or below the state rate                                            18.08                   21.50       18.00     19.50
    5                                                                                   96.94
         Maintain the % of high risk infants beginning immunizations at or above the state rate        99.24      99.49                     95.0       99.0      93.7
    6    Increase the immunization rate of 24 month old children coming to the Health Dept 17              86          81                   90.0       90.0      86.6
    7    Maintain rate of immunization of infants born to known Hepatitis B women NEW                    100         100                                100
    8    # of syphilis cases per 100,000 population                                      0.63           0.62        2.45                    2.0          2.0      2.6
    9    # of congenital syphilis cases (sentinel event) per 100,000 live births           0.0            0.0         0.0                 25.0           0.0    19.48
    #    # TB cases                                                                          9             14          11   10 ytd       NA          NA         NA
    #    TB cases per 100,000 population                                                   3.8            4.4         4.0                   8.0          4.0      7.5
    #    HIV cases per 100,000 population                                              NA               13.7        13.5                  14.0
    #    AIDS cases per 100,000                                                            6.6         16.44        20.9                  35.0         20.0    31.35
    #    Number of clients enrolled in PAC Waiver( .5 FTE has caseload of 1 FTE) NA                        43          48   50 ytd                                50
    #    % School children with completed immunization at entry into                     92.1           91.5        95.4     95.7          95**          96    94.7**
                                                                                                                                                                        Note: Communicable Diseases are reported by
    # School children with completed immunization at entry into grade 7                       54.2       57.5       64.8      61.3         95**           70    68.4    Calendar Year, School Health by School Year (July-
    # Cost per school health services                                                                                         8.80       NA             8.75  NA        * Added Varicella immunization requirement
    # Cost per student per year                                                                                              21.00       NA           20.75   NA        ** State goals, rate, and best county were FY01
    # Nursing assessments per nursing FTE per year                                           397.9    1270.2      1055.9    1645.9       NA            1650 698.7^      ^ State rate for FY98
      Number of care plans developed for children with chronic diseases that
    # impact learning per nursing FTE per year.                                            NA^^         37.6         61.5        76.3    NA              78     22.8^   ^^Not applicable due to CIS/HMC coding errors
    # % of students with vision problems who had referrals completed                       NA^^      NA^^            51.8        53.0    NA              61     60.9^   ^^^Some schools returned more than one survey
    # % Principal Satisfaction (annual data only)                                             92.6      89.1      95.0^^^        91.0    NA              95     NA




9f1abef6-4c45-4d0d-99ec-b010c26a9eeb.xls 7/11/2011 8:13 PM                                                                                                                                                Page 2
                                                                  SUMMARY OPERATIONS REPORT
                                                             Sarasota County Health and Human Services

                                                                      Through September 30,2001

                                                                                               Fiscal Years                        Min.     Stretch       State
                            Environmental Health Services                            98       99         00            01         Target     Goal         Rate
     1   Enteric disease rate per 10,000 children under 6                              25.5     16.3      52.16                     30.00                   26.9
         Max number of children under 72 months with elevated venous blood
     2   lead levels                                                                                 3       1 0 ytd                   5              3       8
         % of food/water borne disease complaints investigated within 2 working
     3   days                                                                                       98     100              100       92         95          90
     4   % of regulated water systems inspected annually                               100         100     100              100       97        100          95
         Maintain onsite waste water disposal system failure rate below state
     5   average of 5%                                                                              1.1     1.2             1.2        4              3       5
     6   % of valid swimming pool and bathing faciltiy complaints                                                             2        3              5      10
         Maintain valid parent complaints against child care facilities below 2
     7   complaints per 100 children per year                                                                                1         3              2       5
                                   Health Promotions                                                                         1
         % of identified work units with complete and implemented business
     1   plans                                                                                              90                       100
     2   % of identified work units with updated, aligned business plans                                                             100
     3   Number of volunteers providing service at SCHD                                                     55                        65          70
         Number of planned opportunities to use news media to address public
     4   health prevention related issues                                                                                             24          30
         Successfully pursued policy changes with regard to tobacco use by
     5   general public in Sarasota County                                                                                             1              2
         # of individuals receiving HIV/AIDS prevention information (through
         community outreach case management and presentations) during
     6   program fiscal year                                                                                                       19,025    20,000
                                 Mosquito Management
     1   Ratio of acres treated with larvicides vs. acres treated with adulticides    1:840       1:951   1:544         1:408       1:550
     2   % of mosquito service requests responded to within 24 hours                     70          73      84            93          70         75
     3   # of square miles in adulticide reduction areas                                             11      20            25          25
     4   # of human cases of St. Louis Encephalitis                                      0            1       0             0           0
     5   % of customers who rate our service above average                              80           82      92            92          80         85




9f1abef6-4c45-4d0d-99ec-b010c26a9eeb.xls 7/11/2011 8:13 PM                                                                                                         Page 3
                                                                              SUMMARY OPERATIONS REPORT
                                                                         Sarasota County Health and Human Services

                                                                                Through September 30,2001

                                                       Social Services                                    Fiscal Years                        Min.    Stretch   State
                                                                                               98        99         00            01         Target    Goal     Rate
       Report to the BCC and the advisory committees on the Outcome
     1 Measurement Project                                                                     Y          Y           Y           Y
       % of accurate reimbursement requests from grantees processed within
     2 5 working days                                                                         N/A             68%         73%          63%
       % of reimbursement requests from grantees that are accurate and
     3 complete when submitted                                                                N/A        N/A          N/A              91%
       % of grantees monitored annually to ensure program and fiscal
     4 responsibility and contract compliance                                                                  New
       % of funded agencies that achieve a minimum of 75% of their
     5 anticipated outcomes on an annual basis                                                                 New
       % of ASGRAC and CAYSAC members that are "very satisfied" with the
     6 support provided by Grants Management                                                                   New
       % of nonprofit agencies that are "very satisfied" with the support
     7 provided by Grants Management                                                                           New

    8 % of all referred hospital cases paid for from other than County funds                  N/A        N/A          N/A              92%
    9 Cost of caseworker seeing/assessing client                                                                New
    # Increase the repayment rate for County Hospital assistance                             BASE             83%      222%        322%

    # % of approved clients remaining in their homes (program dependent)                                       New
    # Develop and implement satisfaction survey                                                                New
      Develop a viable nursing home/assisted living facility and clinical
    # outreach program                                                                                       New
    # Increase the number of veterans and or families served by the VBU                    BASE           216%         -19%            31%
      Provide mission related services that will increase the monetary
    # benefits from the U.S. Government to Sarasota County                                    N/A       BASE              7%    Pending
    # % on time submissions to the Board of Veterans Appeals                                     100       100            100        100




9f1abef6-4c45-4d0d-99ec-b010c26a9eeb.xls 7/11/2011 8:13 PM                                                                                                              Page 4
                                                                  SUMMARY OPERATIONS REPORT
                                                             Sarasota County Health and Human Services

                                                                    Through September 30,2001

   Customer Perspective
   Customer Satisfaction/Community                                                            Fiscal Years                        Min.      Stretch       State
                                Health Department                                  98        99         00           01          Target      Goal         Rate
    1 % of customers surveyed that rate service as "satisfactory or better"                      80        80              80          80         85
    2 % of formal customer complaints responded to within 48 hours                                                         75          80         85
    3 % of employees surveyed are "satisfied" or "very satisfied"                                                          80          80         85
                                 Social Services
    1 % of customers surveyed that rate service as "satisfactory or better"       N/A        N/A          N/A        N/A              75         85
    2 % of formal customer complaints responded to within 48 hours                N/A        N/A          N/A        N/A              90        100
    3 % of employees surveyed are "satisfied" or "very satisfied"                 N/A        N/A          N/A        N/A              90         95
    4 Number of educational/informational activites shared with the community     N/A        N/A          N/A        176             150
                             Mosquito Management
    1 % of customers surveyed that rate service as "satisfactory or better"             80       82        92              92         80
    2 % of formal customer complaints responded to within 48 hours                      70       73        84              93         80
    3 Number of educational/informational activites shared with the community            4        7         9              12          4
   Internal Process Perspective                                                               Fiscal Years                        Min.      Stretch       State
                                Health Department                                  98        99         00           01          Target      Goal         Rate
    1 % Absenteeism rate for sickness and unscheduled leave                                       New
    2 % of labor costs for overtime (base time without benefits)                                  New
    3 % of labor hours for scheduled leave                                                        New                                 10
    4 Number of positions:
    5    Budgeted                                                                               278         282       283.5
    6    OPS and temporary equivalent FTE positions                                              17          26          33
    7 % of FTE budgeted hours not staffed                                                                                 1             1             0
    8 % of current position vacancies not filled within 90 days                                                         0.5           0.5             0
    9 % new employees separating during first year of employment                                    New
    # % Turnover rate (for all reasons)                                                            11       14.9          14.4
    # % exiting employees interviewed                                                                                       24        80          95
    # Diversity Ratio (%non-white & minorities)                                                                 21




9f1abef6-4c45-4d0d-99ec-b010c26a9eeb.xls 7/11/2011 8:13 PM                                                                                                        Page 5
                                                                              SUMMARY OPERATIONS REPORT
                                                                         Sarasota County Health and Human Services

                                                                                Through September 30,2001

                                                       Social Services                                    Fiscal Years                     Min.    Stretch   State
                                                                                              98         99         00          01        Target    Goal     Rate
    1   % Absenteeism rate for sickness and unscheduled leave                                 N/A        N/A        N/A           8.7%
    2   % of labor costs for overtime (base time without benefits)                            N/A        N/A        N/A           6.0%
    3   % of labor hours for scheduled leave                                                  N/A        N/A        N/A           9.6%
    4   % of labor hours on light duty days                                                   N/A        N/A        N/A              0
    5   Number of positions:
    6       Budgeted                                                                          N/A        N/A         N/A             14
    7       Filled                                                                            N/A        N/A         N/A             14
    8       Seasonal                                                                          N/A        N/A         N/A              0
    9       OPS and temporary equivalent FTE positions                                        N/A        N/A         N/A              0
    #   % of FTE budgeted hours not staffed                                                   N/A        N/A         N/A          1.0%
    #   % of current position vacancies not filled within 90 days                             N/A        N/A         N/A              0
    #   % new employees separating during first year of employment                            N/A        N/A         N/A          7.0%
    #   % Turnover rate (for all reasons)                                                     N/A        N/A         N/A          7.0%
    #   % exiting employees interviewed                                                       N/A        N/A         N/A          7.0%
        Exit interview results (as a % of the work group) compiled and
    #   distributed to Division Directors                                                     N/A        N/A        N/A         N/A
    #       Accepted another job                                                              N/A        N/A        N/A           100%
    #       Leaving due to family reasons                                                     N/A        N/A        N/A         N/A
    #       Relocation                                                                        N/A        N/A        N/A         N/A
    #       Going to school                                                                   N/A        N/A        N/A         N/A
    #       Retirement                                                                        N/A        N/A        N/A         N/A
    #       Termination                                                                       N/A        N/A        N/A         N/A
    #       Other                                                                             N/A        N/A        N/A         N/A
    #   Diversity Ratio (%non-white & minorities)                                             N/A        N/A        N/A              0
    #   % supervisors rating recruitment training as "helpful"                                N/A        N/A        N/A         N/A
                                                                                                          Fiscal Years                     Min.    Stretch   State
                               Mosquito Management                                             98        99         00          01        Target    Goal     Rate
    1   % Absenteeism rate for sickness and unscheduled leave                                                              3         2
    2   % of labor costs for overtime (base time without benefits)                                                         6         2
    3   % of labor hours for scheduled leave                                                                               9         7
    4   % of labor hours on light duty days                                                                                0         0
    5   Number of positions:
    6      Budgeted                                                                                                        22        23
    7      Filled                                                                                                          22        23
    8      Seasonal                                                                                                        10        16
    9      OPS and temporary equivalent FTE positions                                                                       1         2
    #   % of FTE budgeted hours not staffed                                                                                15         2
    #   % of current position vacancies not filled within 90 days                                                           0         0
    #   % new employees separating during first year of employment                                                          0         0

9f1abef6-4c45-4d0d-99ec-b010c26a9eeb.xls 7/11/2011 8:13 PM                                                                                                           Page 6
                                                                  SUMMARY OPERATIONS REPORT
                                                             Sarasota County Health and Human Services

                                                                    Through September 30,2001
    # % Turnover rate (for all reasons)                                                                  14   26*
    # % exiting employees interviewed                                                                     0     0
    # Diversity Ratio (%non-white & minorities)                                                           0     0




9f1abef6-4c45-4d0d-99ec-b010c26a9eeb.xls 7/11/2011 8:13 PM                                                          Page 7
                                                                  SUMMARY OPERATIONS REPORT
                                                             Sarasota County Health and Human Services

                                                                    Through September 30,2001

   Financial Perspective                                                                       Fiscal Years                      Min.        Stretch Bench-
                                Health Department                                 98          99         00          01         Target1       Goal2   mark3
     1% revenues received vs. projected revenues                                              101.63     105.62       92.51           95          100
     2% change in operating costs per capita over the previous FY                                          -1.18      13.75
     3Total change in amount of operating costs per service over the previous FY                            2.20        6.04
     4% change in operating funds drawn from General Revenues                                   1.78        4.54        0.97
     5% of pro-rata budget spend on non-recurring expenditures                                              0.48        1.35             1             1
                                  Social Services
    1 % expenditures vs. prorata budget                                             91%         95%         92%         90%
    2 % revenues received vs. projected revenues                                    57%         64%         84%         68%
    3 % change in operating costs per capita over the previous FY                 N/A           4.29        2.59        1.18
    4 Total change in amount of operating costs over the previous FY              N/A       353,625    219,550      101,301
    5 % change in capital expenditures over the previous FY                       N/A        N/A         N/A         N/A
    6 Total change in capital expenditures over the previous FY                   N/A        N/A         N/A         N/A
    7 % change in operating funds drawn from General Revenues                     N/A           3.83        3.15        1.26
    8 % of pro-rata budget spend on non-recurring expenditures                          0          0           0           0
    9 Revenue projections for the next two Fiscal Years                           No         No          No          Yes
   # Expense projections for the next two Fiscal Years                            No         No          No          Yes
                              Mosquito Management
    1 % revenues received vs. projected revenues                                  100.00      104.00     103.00      108.00
    2 % change in operating costs per capita over the previous FY(millage))             0       23.0         0.0       11.0
    3 Total change in amount of operating costs per service over the previous FY        0      24.00       -3.00     21.00*
      Changes in operatings costs varied due to changes in "essential service charges" changes from year to year.
   Learning and Growth Perspective                                                             Fiscal Years                      Min.        Stretch       State
                                 Health Department                                98          99          00         01         Target        Goal         Rate
      % of new employees who receive a minimum of 30 hours of formal
    1 core orientation within their probationary period.                                                                  100       100          100
      % of employees who have received customer service/customer
    2 satisfaction training beyond the required Level I                                                                   32         40            50
      % of employees who have received planned instruction on BC Business
    3 Plans and performance measures                                                                                      33         30            40
                                    Social Services
      % of new employees who receive a minimum of 30 hours of formal
    1 core orientation within their probationary period.                          N/A        N/A         N/A          100%           90          100
      % of employees who have received planned instruction on BC Business
    3 Plans and performance measures                                              N/A        N/A         N/A          100%           90          100




9f1abef6-4c45-4d0d-99ec-b010c26a9eeb.xls 7/11/2011 8:13 PM                                                                                                         Page 8

				
DOCUMENT INFO
Shared By:
Categories:
Tags:
Stats:
views:6
posted:7/12/2011
language:English
pages:8
Description: Proficiency Test Fl State Employment document sample