To, The Chief General Manager, O/o CGMT-Gujarat Telecom Circle, Navrangpura, Ahmedabad. Earlier Ref.Letter No: (1a) SNEA/Guj/08-09/02b2-09 dated: 13 /02 /2009. Letter No: SNEA/Guj/08-09/05a09 dated: 04 /05 /2009. Subject: Request for taking necessary corrective actions on the issues of frequent failure of ERP (2) Closing of Sahaj Server – affecting entire day to day working of Account & finance, CSCs, related to franchisees, DSAs. Respected sir, In connection of above cited subject, it is our submission that in the month of April-09 due to frequently failure of ERP and “SAHAJ” have created panic & state of fear amongst our field officers & CSC staff who are totally dependent on ERP for carrying out their day to day activities apart from lot of harm to the BSNL. In this regard we have made thorough assessment on whole issues and based on this we are submitting our views for initiating necessary corrective actions to avoid such incidence in future. (1) Since last one month it is observed that our ERP system is going down very often and since couple of weak it was completely down. This has severely affected our entire sales and distribution network through CSC, franchisee, DSAs etc and not only that our internal operation also is completely collapsed. We have come to know that it is due to “storage failure”. We request your good self to bestow your kind attention to resolve the issue at the earliest with appropriate solution of long run. (2) Secondly we have come to know that IT wing has issued one circular informing all SSAs that “Sahaj” system will be closed from 20:00 Hrs of 25th April 2009. Sir, “Sahaj” system is used by our CSC counter officials while selling our products to customer and which is completely comfortable & convenient to them and with which they are doing the sales activities very effectively & promptly. We are having two servers, (I) ERP server and (II) Sahaj server. If we close down the Sahaj server, then our complete inventory management which is right now online will come back to the earlier status of maintaining stock by manual & registers and very purpose of ERP will be lost. Even in certain cases on CSC counter we are not able to sell post paid connections, issue receipts to customers after taking deposits. This is a very petty situation. That is due to reason of less storage capacity compare to requirement of large data storage, and optimum utilization of memory. While now a days in the market, terabytes data storage is available, and back up of the data can be taken as per our requirement. For easy understanding of both of the present scenario, it is very clear that if “Sahaj” server is shut down then the changed scenario will be in the reverse direction & schematically shown below. Hence we request your good self to kindly address the issue with proper long run solution of necessary expansion and maintance of the software, instead of decision to close the Sahaj server. Consequently this hasty decision should be immediately stopped in the over all interest of organization and smooth maintenance of our customer service. (3)Various activities are in operation in ERP system e.g. temporary advance, submission of leave, MM /inventory related activities, transfer of recharge vouchers, SIM cards, Sancharnet cards etc. Practically it will be not possible to carry out all activity by the officer concerned in the field units. Hence to get the job done from subordinates, presently the available user accounts of concern Incharge are being used in sharing with others. This practice is not healthy permently.Because in case of any misuse / untoward activities it will not be possible to fix the officials who actually have carried out the job. Thus there are possibilities of facing consequence by innocent. In this regard we further suggest that. In the given user account further hierarchical sub-usernames may be created for subordinate staff so that each official / officer can work independently and even traceable in case of any controversy and issue of accountability may arise. In continuation to that we can ask the vendor to allow us for our required simultaneous login equal to as many authorized licensees purchased by Gujarat Circle in ERP. (4) Necessary persuasion with GUVNL and our IT wing for centrally and advance payments of electricity bills, are to be implemented at an earliest in line of our several discussions. Thanking you, Yours sincerely, (B.G.Patel).Circle President SNEA (I)-Gujarat. (A.N.Bhavsar) Circle Secretary SNEA (I)-Gujarat. Copy to :(1) The General Manager (Finance) Gujarat Telecom Circle for information and N/A Please. Present scenario Inventory of C.O. Counter clerk recharge distributes the sells the coupons, ITC products to product in cards, SIM counter clerks “Sahaj” cards, Call in ERP. now cards, Sancharnet cards etc. is transferred to Commercial Officer by Data from “Sahaj” CAO(VAS), server about sales CMTS wing in done by counters ERP. is transferred to ERP by a process. Sahaj server closed scenario: Inventory of C.O. will Counter clerk recharge distribute the will enter data coupons, ITC products to in his register cards, SIM counter clerks and will sell cards, Call manually by the product by now cards, making entry manually Sancharnet in to registers. deleting the cards etc. is products in transferred to their own Commercial registers. Officer by CAO(VAS), CMTS wing in ERP. C.O after In the evening, collecting data counter clerk will from all CSC clerk inform C.O about will make data sales done. entry in ERP about total sales done.