20 July 2009
DRIVER AND OPERATOR NEWSLETTER
ABC – A Fleet on the move Get in Get out with a Fare Change
The most hassle-free Fare Change in
years took place at Stratacom starting
ABC Taxis are growing on the North Shore and beyond.
on Sunday 5 July 2009.
After the Global Financial Crisis (GFC), bookings on the
North Side of Sydney are growing again. Along with the
Taximeters, such as the Novax Leda
beautiful scenery and villages of the North Shore, we can
and Europa/Cabcharge models are
understand the demand to join ABC Taxis.
now able to be pre-programmed well
before the commencement date.
CCN is running a radio advertising campaign to support
This has dramatically decreased the
growth over the coming months.
amount of taxis that require manual
updates and need to be brought off the
Phil Montgomery, an ABC operator, says that the local
road. Other than the momentary rush
North Shore work he does on a day-to-day basis is
periods, it was hassle-free.
extremely rewarding. He gets to know a lot of his clients
on a personal level making his daily jobs interesting.
Stratacom will continue to provide new
fare labels and fare change services
If you would like to join and
throughout the following weeks, so
become an ABC Taxi Fleet
please feel free to drop by and get your
member, please contact
fare updated or pick up your fare labels
administration on 02 9020
if you haven’t already done so.
Taxis Combined Silver Service ABC Taxis Computer Cabs
Yellow Cabs South Western Cabs Zero200 - Wheel Chair Accessible Taxis 131 008 Taxi Sydney Newcastle Taxis
Out of Area Quotes Refreshed NSW Roads & Transport New Superagency
Out of area components for fare quotes has NSW Premier Nathan Rees announced the
become increasingly competitive in the taxi most significant shake-up of the delivery of
and transport industry. transport services in NSW history.
A new superagency, NSW Transport and
The Global Financial Crisis (GFC) has Infrastructure, would take control of all
affected the quantity and competitiveness transport and roads coordination, policy and
of the out-of-area business in the industry. planning functions.
Competing networks have started quoting
aggressively to gain this business stream. NSW Transport and Infrastructure will take
In addition, users of out-of-area taxi the lead on all policy and planning functions
transport are searching for better prices of the Ministry of Transport, RailCorp, Roads
and are considering other transport industry and Traffic Authority, State Transit Authority,
providers. Sydney Ferries, the Public Transport Ticketing
Corporation and Waterways.
To acquire more of this business, the CCN
fleets out-of-area quotes will be refreshed. The agency will be responsible for the
Refreshing the out-of-area quotes will result following functions:
in drivers receiving additional jobs and
revenues. ● Transport coordination;
● Transport services;
The rate changes will make CCN fleets ● Transport infrastructure and asset
competitive when compared with other taxi management; and
networks and alternative transport modes. ● Transport policy and planning.
The CCN Network staff will gladly assist you
with a quote for out-of-area taxi transport.
New Workers Compensation Premium
CCN has worked closely with the NSW
Stolen Taxi Plates
Taxi Council to introduce additional forms
which will undoubtedly assist those who
previously found it difficult to complete and
A recent incident involving a Premier Cabs submit their estimates and actuals every
operator resulted in five taxi plates being year.
stolen. The plates were taken during change
over, a 30 minute period when the vehicles These forms, which are available from Taxi
were not monitored. Training Australia, make it easier for you
by outlining a step-by-step guide to lodging
If you are leaving the vehicle unattended your Workers Compensation.
after your shift make sure it is
maintained especially if you Pick up your copy today from CCN
are not changing over on a Alexandria, Moorebank or Newcastle Taxi
secure base. base.
Changes to the RTA Demerit Points Scheme
From 1 July 2009, the following demerit point
system will apply for unrestricted license
• 1 to 10kmh over the speed limit will Good luck and well done!
attract one demerit point and an $84 fine
By now most of our difficult training has
been completed. Training distances should
• 11 to 20kmh over the speed limit will be reducing daily and weekly all the way to
attract three demerit points and a $197 a week’s rest before the event. This is an
fine important part of preparation for a successful
finish. It will improve your performance and
• 21 to 30kmh over the speed limit will experience on the day. One or two short
attract four demerit points and a $338 walks (3km maximum) in the week prior is in
fine order. Resting up the week before will save
energy for the 14km journey and prevent
injury prior to the event.
• 31 to 45kmh will result in a three
month suspension, five demerit points The Cabcharge team members have been
and a $647 fine entered at no cost to themselves and will
wear a sponsored shirt so that they can
• Over 45kmh will result in a six month be identified. They also have sponsored
suspension, six demerit points and inflatable beach balls. The balls are inflated
a $1,744 fine while waiting for the start of the event. Once
inflated, they are tossed around to alleviate
boredom and reduce anxiety leading up to
School zone offences will continue to incur the start.
1 extra demerit point and an additional fine
level. Do wear an old jumper or top to keep warm
before the race. This item of clothing is
Demerit Points Enquiries: You can enquire thrown to the side just before the start. The
about the demerit points currently on your clothing is collected and donated to charity
driver's license or request a copy of your after the event.
We wish all the participants good luck and
• By calling the
RTA on 13 22 13
Network News 3
In The know
Catapult moving South Western forward United Towing
Installation of the Catapult dispatch system United towing is CCN’s official towing
in South Western Taxis has been completed service for Taxis in our fleet.
and drivers are now reaping the benefits of
the system. Gary and his team offer a round-the-clock,
24 hour, 7 day a week towing in the Sydney
Werner Munzberg, a South Western Cabs Metropolitan.
operator has been using Catapult for many
weeks now and has the following comments. If you break down or have an accident,
contact the radio room monitor at the
“After a few minor issues, the system overall Network and have them arrange the tow for
is working well. I now receive more work you. United Towing are able to take the car
closer to where I am, at any given time to wherever you want it to go. The charges
which means I am vacant less. The offload all go into your M7 account so the driver
procedure has improved over the weeks. It does not need to pay cash on the spot,
is now working very well” saving time and
“I am seeing overall Taxi services improving
for my customers”.
Police are investigating an ATM attack in Neutral Bay.
The attack happened at the National Australia Bank
ATM, 183 Military Rd, Neutral Bay between
1am and 3am on Wednesday 4th February
If any driver was in the vicinity from 1 am to 3
am, please contact Valdis in customer service
on 9020 2000. Drivers may have seen the
offender/s and car/s used in the attack in
the area leading up to the incident. The
actual explosion occurred at 3 am.
Newcastle News WATS News
The move by Administration Staff to the Call A reminder to lodge M50 Dockets separately
Centre Building has been completed. With from all other dockets. Dockets beginning
all Staff on the one site, procedures have with 08 attract the $8.47 Incentive (drop) fee
been streamlined. if lodged correctly.
Please follow the correct loading, securing
Silver Service Newcastle grows and unloading procedure when picking up a
passenger. The procedure is taught in every
With Silver Service in Newcastle proving WATs training course and must be followed
to be a success in Premium Taxi Services, to potential negligence claims.
Newcastle Taxis are looking into expanding
the fleet further.
If you are interested in moving your car
over to Silver Service, please contact John
Woods on 4940 5955.
Newcastle Taxis Radio Advertising. TCS demonstrates new WAT vehicle to
Newcastle Taxis is advertising on Radio the North Coast
stations 102.9 KO FM and 103.7 2NUR FM.
The message is book your cab at Newcastle The North Coast
Taxis, which results in more jobs for drivers. Taxi Council meeting
Listen out for the advertisements next time was convened at the
you are on the road! Mecure Centro Hotel,
Port Macquarie, over the weekend of 27/28
June 2009. The meeting was well attended
by 31 members of the NSW Country Taxi
Operators’ Association. Taxis Combined
Services (TCS) attended, demonstrating a
new Wheelchair Accessible Taxi.
WATs Training Schedule
Day Date Time
Wednesday 19-Aug-09 0745-1630
Thursday 20-Aug-09 0745-1630
Wednesday 26-Aug-09 0745-1630
Thursday 27-Aug-09 0745-1630
Course times and dates are subject to change
please contact NSW Taxi Council on 9332 1266 to
check on WATs course information
Network News 5
Taxi Training Australia
Course times and dates are subject to
Taxi Training Australia Schedule for August 2009 change please contact TTA on 9020 2726
to check on course information
Day Date Time Location Course
Monday 03-Aug-09 1400-1600 Alexandria Executive Training
Monday 03-Aug-09 1000-1700 Moorebank Taxicare Plus training
Monday 03-Aug-09 1800-2000 Moorebank New Driver Intro Night
Tuesday 04-Aug-09 1130-1230 Alexandria Catapult training
Tuesday 04-Aug-09 1230-1530 Alexandria Radio Training
Tuesday 04-Aug-09 1200-1330 Moorebank Catapult Training
Tuesday 04-Aug-09 1330-1630 Moorebank Radio Training
Wednesday 05-Aug-09 1000-1800 Moorebank Taxicare Plus training
Thursday 06-Aug-09 1200-1330 Moorebank Catapult Training
Thursday 06-Aug-09 1330-1630 Moorebank Radio Training
Friday 07-Aug-09 1000-1800 Moorebank Taxicare Plus training
Monday 10-Aug-09 1000-1200 Alexandria Executive Training
Monday 10-Aug-09 1000-1800 Moorebank Taxicare Plus training
Tuesday 11-Aug-09 1130-1230 Alexandria Catapult training
Tuesday 11-Aug-09 1230-1530 Alexandria Radio Training
Tuesday 11-Aug-09 1200-1330 Moorebank Catapult Training
Tuesday 11-Aug-09 1330-1630 Moorebank Radio Training
Wednesday 12-Aug-09 1000-1800 Moorebank Taxicare Plus training
Thursday 13-Aug-09 1200-1330 Moorebank Catapult Training
Thursday 13-Aug-09 1330-1630 Moorebank Radio Training
Friday 14-Aug-09 1000-1800 Moorebank Taxicare Plus training
Monday 17-Aug-09 1400-1600 Alexandria Executive Training
Monday 17-Aug-09 1000-1700 Moorebank Taxicare Plus training
Monday 17-Aug-09 1800-2000 Moorebank New Driver Intro Night
Tuesday 18-Aug-09 1130-1230 Alexandria Catapult training
Tuesday 18-Aug-09 1230-1530 Alexandria Radio Training
Tuesday 18-Aug-09 1200-1330 Moorebank Catapult Training
Tuesday 18-Aug-09 1330-1630 Moorebank Radio Training
Thursday 20-Aug-09 1200-1330 Moorebank Catapult Training
Thursday 20-Aug-09 1330-1630 Moorebank Radio Training
Friday 21-Aug-09 1000-1800 Moorebank Taxicare Plus training
Monday 24-Aug-09 1000-1200 Alexandria Executive Training
Monday 24-Aug-09 1000-1800 Moorebank Taxicare Plus training
Tuesday 25-Aug-09 1130-1230 Alexandria Catapult training
Tuesday 25-Aug-09 1230-1530 Alexandria Radio Training
Tuesday 25-Aug-09 1200-1330 Moorebank Catapult Training
Tuesday 25-Aug-09 1330-1630 Moorebank Radio Training
Thursday 27-Aug-09 1200-1330 Moorebank Catapult Training
Thursday 27-Aug-09 1330-1630 Moorebank Radio Training
Friday 28-Aug-09 1000-1800 Moorebank Taxicare Plus training
Monday 31-Aug-09 1400-1600 Alexandria Executive Training
Monday 31-Aug-09 1000-1700 Moorebank Taxicare Plus training
Monday 31-Aug-09 1800-2000 Moorebank New Driver Intro Night
Using Ranks Private insurance at Competitive Prices
Ranks are filling up with more taxis. Here CCN has sourced a private home and
are a couple of reminders regarding rank motor vehicle insurance product from
use from the Passenger Transport Act and Allianz Australia. The pricing is competitive.
CCN by-laws. Although it is only available for insurance
You can be fined if you sit and ply for hire
anywhere except at a designated rank (you Log on to www.supainsurance.com.au
cannot be parked behind or opposite the
rank unless it is a specified feeder rank)
Click onto either Private Vehicle or
You must be for hire when you are on a Household insurance
rank (no parking the car at a rank while
you go for lunch or are waiting for a private
passenger) Follow the prompts to obtain your
quote and information
You cannot refuse a passenger at the rank
because you do not like where they are Fast and easy. Obtain a quote,
going. This does not stop you from refusing information, or apply online for
a fare for a legal reason eg drunk or all your private and household
dangerous passengers. insurance.
It is against By-Laws to log onto a rank if All you have to do is go to
you are not physically on the rank. You will www.supainsurance.com.au
be suspended from all radio work.
CabSure is proud to bring you this offer and
Although it is tempting to will continue to search for more deals to
just wait at a rank, please benefit you.
consider other options.
Remember that even a
small fare is better than no Get more with CabSure
fare at all.
CabSure are offering competitive deals
on your CTP and comprehensive Taxi
Now, if you take out a Supa Taxi Insurance
comprehensive policy you will receive a
family pass to any Hoyts cinema.
Family includes tickets for two adults and
two children. Tickets are unrestricted. Offer
valid until 31 December 2009.
Network News 7
Profile of Service
TDOTY July Nominees - Congratulations
Driver of the Month - Kamal Vinod
Kamal had a distraught young lady who needed to go from Luna
Park to Gosford. The young lady wanted to stay on the phone to
her mother for the trip home as she was upset and intoxicated,
however the girl’s phone died. Kamal offered his phone to the
passenger so she could continue to stay in contact with her
mother and feel safe.
The girl’s mother wanted to nominate Kamal for any awards
program that runs for Taxi Drivers as he was kind and
Radioworker of the Month - Salar Nasseraddin
Salar Nasseraddin is this Months winner after completing 289
Radio jobs for the month of June.
0200 driver of the Month - Mounir Haidar
Mounir has an outstanding record for accepting wheelchairs work
from the Zero200 radio as well as an impressive customer service
record. Well deserved recognition for a great WATs driver.
Profile of Service
Staff Focus – Europa
Europa are a Research and Development Technology Department focusing specifically
on Taxi Technology. Products such as EFTPOS and dispatch systems are just a few
technologies that Europa continue to improve with their expertise.
Advancing CCN's technological edge as Taxi fleets means that Europa is developing
innovative ways to keep us ahead of the competition. They even export products to the USA
and assist in developing solutions for some of Australia’s big four banks.
pictured from left to right: Brenden Frost, Jacek Sobocinski, Jim Crispin, Peter Kelly, Ray Schiarizza,
John Young,David Douglas, David Tinyou, Morteza Zadeh, Leigh McCulloch, Tom Pecar, Arnel Roulet,
pictured: Verna Bryson
Star Award – Verna Bryson
Verna has had numerous nominations from
staff members all complimenting Verna in her
daily work. Below are but a few examples
from colleagues of Verna’s excellent service.
“I am still fairly new to dayshift but it helps
to have someone like Verna working on your
shift. She pounds her way through the calls
without much fuss”.
Verna is also one of the highest call takers
each week. All of these aspects make Verna
a very deserving Star Award winner for June.
Network News 9
Cabbie Food Review – Siagon Express
77 Lyons Rd, Drummoyne (cnr Tranmere)
A quaint shop front on Lyons Road offers
traditional Vietnamese food cooked to
Saigon Express may be small in size but
makes up for it with taste. The Pho soup
(Vietnamese beef noodle soup) was the
highlight with every flavour coming through.
The service was prompt and friendly. Pricing
of each dish was affordable with prices from
$7 for an entrée and from $10 for a main
Parking is available at the front or in one of
the side streets so it is easy to take a break
and get some takeaway.
Rating star(1 star being poor and 5 being excellent)
Service: Very Friendly
Quantity: The right amount
Price: Very affordable
Speed of Service: Prompt
Offers & Discounts
Network News 11
General Enquiries Taxi Bookings
Combined Communications Network Taxis Combined
9 - 13 O’Riordan Street, Alexandria NSW 2015 Phone: 133 300
Locked Bag 8000, Strawberry Hills NSW 2012 Book Online: www.taxiscombined.com.au
Phone: 9020 2000 Fax: 9020 2111
Web: www.ccnetwork.com.au Silver Service
Email: firstname.lastname@example.org Phone: 133 100
Book Online: www.silverservice.com.au
331 Newbridge Road, Moorebank NSW 2170 South Western Cabs
Phone: 9602 7670 Fax: 9601 2115 Phone: 132 788
Book Online: www.southwesterncabs.com.au
3 - 7 Chaucer Street, Hamilton NSW 2303 ABC Taxis
Phone: 4940 5955 Fax: 4940 5656 Phone: 132 522
Web: www.newcastletaxis.com.au Book Online: www.abctaxis.com.au
CabSure Phone: 131 924
Phone: 9020 2525
Fax: 9020 2550 Computer Cabs
Email: email@example.com Phone: 133 422
Customer Service Zero200 - Wheelchair Accessible Taxis
Phone: 9020 2728 Phone: 8332 0200
Phone: 9020 2815 131 008 Taxis Sydney
Phone: 131 008
Phone: 9020 2420 Newcastle Taxis
Phone: 133 300
Taxi Training Australia Book Online: www.newcastletaxis.com.au
Phone: 9020 2726
TCS Smash Repairs
9 - 13 Bourke Road, Alexandria NSW 2015
Phone: 9698 2177
The CCN Sydney Uniform Shop
Phone: 9020 2249
Fax: 9020 2275
Zero200 - Wheelchair Accessible Taxis
Phone: 9020 2822
20 July 17 Aug Sept 14
Oct 12 Nov 9 Dec 7
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