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					                           Assistance Program
                            281-583-5600

                            Children’s Clinic
                            281-885-4630

                        Family Violence Center
                                                                             Neighbors Helping Neighbors
                   281-885-4673 | 1-888-750-4673
                                                                                   Annual Report October 1, 2009 - September 30, 2010
                               Fifty Plus
                            281-885-4600

                      Interfaith Hospitality Network
                             281-885-4567

                            Meals on Wheels
                            281-885-4623

                          Corner Resale Shop
                           281-885-4544

                           NAM Resale Shop
                            281-897-8952

                 NAM Resale Shop | Distribution Center
                          281-880-9000

                         Rotary Learning Center
                            281-885-4616

                       Shelter & Energy Assistance
                             281-885-4526




15555 Kuykendahl Road, Houston, Texas 77090 281-885-4555 www.namonline.org
Our History
NAM was formed in 1983 by ten Covenant Congregations that set aside their theological differences
                                                                                                                Neighbors Helping Neighbors…
and pooled their resources to better serve the will of God in addressing the needs of the poor. Today,                      ToDAy, ToMoRRoW, AND FoR FuTuRE GENERATIoNS
NAM is a multi-program social service agency supported by over 50 congregations, 17 Service Affiliate
civic organizations and over 160 business Community Partners.                                                   NEIGHboRS…ToDAy                                                        THE ANNuAL FuND
                                                                                                                The Annual Fund is unrestricted and is used where it is needed most. Any surplus in the
                                                                                                                Annual Fund at the end of a fiscal year is transferred into the cash reserve. The Annual Fund
Our Staff & Volunteers                                                                                          boosts NAM’s annual operating revenues and helps the organization meet current, urgent
                                                                                                                community needs through its programs and services.
NAM has approximately 80 employees and more than 2,000 volunteers. NAM’s Meals on Wheels pro-
                                                                                                                NEIGHboRS…ToMoRRoW                                              THE EMERGENCy FuND
gram alone relies on over 500 volunteer drivers each month to deliver meals to homebound seniors and            The Emergency Fund is a minimum three-month cash reserve to provide a cushion in times
disabled individuals.                                                                                           of emergency. Our three-month goal is a start; the long term goal is to fund a six to twelve
                                                                                                                month reserve. The Emergency Fund is a “rainy day fund” that helps NAM serve the community
                                                                                                                when it needs our help the most, such as during natural disasters and economic downturns.
Our Mission                                                                                                     NEIGHboRS…FoR FuTuRE GENERATIoNS                               THE ENDoWMENT FuND
NAM’s mission is to strive to meet basic human needs through Neighbors Helping Neighbors.                       The Endowment Fund ensures the future services of NAM by providing a permanent source
                                                                                                                of income from endowed funds. The goal of the Endowment Fund is to enhance the financial
                                                                                                                stability of NAM and to provide security for the future. Annual distributions from the Endowment
Our Vision                                                                                                      Fund go toward the maintenance of NAM’s building. Future distributions may also help pay
                                                                                                                down the building note or cover capital expenses.
NAM’s vision, grounded in our mission and true to our values, is a community in which Neighbors care for
Neighbors through our collaborative efforts with area congregations, community partners, donors and
volunteers. Resources are pooled and leveraged to meet basic needs and to help individuals regain
their self-sufficiency, thereby creating a safer and more stable community for all.



Our Values
NAM values: maintaining a strong commitment to our mission of meeting basic human needs through
Neighbors helping Neighbors; fostering a spirit of respect and charity; striving for excellence in all we do;
and strengthening connections with our spiritual, funding, and volunteer partnerships.




2 | 2010 NAM ANNuAl REPORT
    NAM Financials                                 2009-2010 ExECuTIVE boARD oF DIRECToRS
                              Harlan C. Martens, Chair                      Dr. James W. Cain                 Rev. Stephen Sohns
                                                                             Susan Caldwell                    Dr. Vickie Stanfield
                                                                             John D. Carson                               Ed Tyrrell
                                                                               Regina Curry                       Valerie vonBerg
                                                                                Stan F. Curtis                     Non-Voting
                                                                       Rev. Dr. Ginny Brown Daniel
                                                                                                                Denese Hammon
                                                                               lee labrada
                                                                                                                    Carole little
                                                                        Douglas “Woody” lyons
                                                                                                               Thomas J. Forestier
                                                                               Clare l. Rose

                                                            2009-2010 ENDoWMENT boARD
                                 .
                              H.P “Pat” Riley, Chair                          Buddy Bolt                                   Carole little
                                                                           Mack Elbert Coker                         Charles G. Manley
                                                                             Stan F. Curtis                           Rusty Schlattman
                                                                             William Farrell                               lionel Sirois
                                                                             Eddie Harrell                             Valerie vonBerg
                                                                           Stanley C. Horton
                                                                              Pam Hughes

                                                            2009-2010 NAM ExECuTIVE TEAM




                                  Carole Little        Denese Hammon     Rebecca Landes        Maria Magee            Randy Boyer
                                 President & CEO            CFO             VP of Service        VP of Fund        Director of Operations
                                                                             Programs           Development


                                                            2009-2010 PRoGRAM DIRECToRS
                              Debbie Peterson | Assistance                               Karen Weakly | Interfaith Hospitality Network
                              Tuesday Coffman | Children’s Clinic                    Bambi Alderson-Shields | Rotary learning Center
                              Donna Amtsberg | Family Violence                    Grace Jackson | Senior Services & Meals on Wheels
                              June McFadden | Fifty Plus                                  Debbie Crum | Shelter & Energy Assistance
                              Pampi Bartels | Information Technology
26 | 2010 NAM ANNuAl REPORT                                                                          2010 NAM ANNuAl REPORT | 3
                            Dear Friends,
                            NAM’s 2009-2010 fiscal year began ominously as the need for our services was soaring and revenues were
                            in decline. We began the year with a decreased budget and an outstanding balance on our line of credit
                            of $300,000. The Executive Team had been challenged by the Board to cut expenses while maintaining
                            services and paying down the line of credit.

                            We are proud to say that NAM met the challenge. We served over 170,000 people this fiscal year – a
                            significant increase from last year. The greatest need has been for food and temporary financial assistance.
                            Our Children’s Clinic was also highly utilized, as parents found themselves unemployed and uninsured.
                                                                                                                                                                                                     Holiday Project
                            To make the best use of limited resources, NAM embarked on a number of collaborations with other
                            organizations. The Assistance Program enhanced its services through new efforts with the Houston Food
                            Bank. The Children’s Clinic partnered with Washington Mobile Dentistry to provide low cost dental services.
Harlan Martens              NAM’s Shelter and Energy Assistance (SEA) program worked with Sheltering Arms Senior Services to provide
Chairman, Executive Board   over 1,000 families with energy assistance. SEA and Assistance partnered with the Cathedral Justice Project
                            to provide legal services.

                            Throughout the year, NAM continued to advocate for those we serve. Our Public Policy Strategy Committee           During the holidays, community support for Neighbors in Need is overwhelming and inspiring to see. The families
                            hosted its annual legislative Breakfast in September. It was attended by Mayor Annise Parker, along with 13
                            local and state representatives. This event enables NAM to educate the community about local, state and           NAM serves live paycheck to paycheck when they are employed, and live on the brink of homelessness when
                            federal legislation that impacts us all.                                                                          they are out of work. There is no money left over for Thanksgiving dinner or holiday gifts. Many parents face
                            Although last fiscal year was budgeted to break-even on a cash basis, we ended the year with a net surplus.       the heartbreaking dilemma of having to decide between granting their children’s holiday wishes and paying
                            All contribution categories came in over budget. Resale sales continue to struggle and fell below budget          the rent or keeping the heat on.
                            by about $100,000. Total expenses for the year were held at budgeted levels. Positive cash flow allowed
                            NAM to pay down its line of credit to $50,000. Once again, ninety cents of every dollar raised went to
                            direct services.
                                                                                                                                              Thanks to community donations and volunteers, NAM makes the holidays brighter for needy families each year.
                            Individual giving increased by 18% and 449 new individuals became NAM donors. Corporate giving                    In November and December of 2009, NAM’s annual Holiday Project provided 2,039 families with holiday
                            increased by 42% and 43 new businesses became NAM donors. Congregational and foundation giving
                            also exceeded budget. The 2010 Jeans & Jewels luncheon and gala saw increased attendance and both                 dinners and groceries to last several days, as well as toys and gifts for 3,027 children and teens.
Carole little               surpassed their fund raising goals. The NAM Endowment Fund also hosted a very successful dinner and
President & CEO             several new donor funds were established within the Endowment to ensure the future of NAM.
                                                                                                                                              The holidays truly bring out the spirit of giving that is at the heart of NAM’s work.
                            Besides funding, NAM also relies heavily on volunteers to carry out its mission. For the past several years,
                            volunteer hours have remained flat or even decreased year to year. Organizations around the country
                            experienced this trend. In 2009-2010, however, volunteer hours at NAM increased by 32%!

                            NAM also concluded a year-long process of streamlining and updating our governance model. NAM’s
                            original governing body consisted of representatives from its ten founding congregations who comprised
                            a Board of Trustees. As NAM grew, the Trustees created a new Executive Board to oversee operations.


                                                                                                                                              Team NAM
                            The Executive Board eventually assumed all the responsibilities of a Board of Directors. The Board of
                            Trustees had grown to include representatives from over forty congregations, who acted as an advisory
                            body but still retained all the legal and fiduciary responsibilities granted them in NAM’s original bylaws. The
                            Board of Trustees, after months of research and discussion, decided to amend the bylaws to move that
                            fiduciary responsibility to the Executive Board. As of October 1, 2010, the Executive Board assumed that
                            responsibility and was re-named the Board of Trustees. The congregational representatives were re-named
                            the Congregational Advisory Council. Congregational members and pastors serve on the Board of Trustees,
                            to ensure a strong and close connection to the congregations..

                            It has been a very busy and fruitful year! Despite the difficulties, NAM is in a much better place today than
                            we were twelve months ago. We were honored for our efforts in 2010 by the Better Business Bureau with its         Team NAM was started by NAM volunteer Andy Chow, who wanted to combine his talent for marathon training
                            Pinnacle Award of Excellence – the highest honor bestowed by the BBB. With your help, we have had an
                            incredible year. And, with your help, NAM will be here for years to come!                                         with his passion for NAM. Andy charges a small fee for marathon training, and makes a donation to NAM
                                                                                                                                              for each participant. Many of the runners participate in the annual Chevron Houston Marathon and raise
                            Sincerely,
                                                                                                                                              additional money for NAM through sponsorships. Together, marathon runners and Team NAM members raised
                                                                                                                                              over $20,000 for Neighbors in Need.
                            Harlan Martens                                Carole little
                            Chairman, Executive Board                     President & CEO

4 | 2010 NAM ANNuAl REPORT                                                                                                                                                                                                    2010 NAM ANNuAl REPORT | 25
                                                                                                                       2009-2010 CoVENANT CoNGREGATIoNS
                                                                                                   Bammel Church of Christ                                          Northwoods Presbyterian Church
                                                                                                   Champions Ward, Klein Texas Stake,                                           Plymouth united Church
                                                                                                      The Church of Jesus Christ of latter-day Saints          Prince of Peace Catholic Community
                                                                                                   Christ the Good Shepherd Catholic Community                           Resurrection lutheran Church
                                                                                                   Congregation Jewish Community North                  Spring Creek Seventh Day Adventist Church
                                                                                                   Cy-Fair Christian Church                                       Spring Cypress Presbyterian Church
                                                                                                   Cypress Creek Christian Church                           Spring Woods united Methodist Church
                                                                                                   Faithbridge united Methodist Church                                 St. Dunstan’s Episcopal Church
                                                                                                   Harvest Time Church                                                St. Edward Catholic Community

Public Policy
                                                                                                   Holy Comforter Episcopal Church                           St. Ignatius loyola Catholic Community
                                                                                                   Hosanna lutheran Church                                                  St. Timothy lutheran Church
                                                                                                   Immanuel united Church                                                         Trinity lutheran Church
                                                                                                   John Wesley united Methodist Church                                 unity Church of North Houston
NAM’s Public Policy Committee collaborates with other area organizations to stay abreast of        Kinsmen lutheran Church                                                 Wildewood Baptist Church
pending legislation impacting NAM, implements programs designed to help clients advocate           Klein united Methodist Church                                      Windwood Presbyterian Church
for themselves, generates awareness of upcoming legislation affecting NAM, advocates for           lakewood united Methodist Church
NAM clients, and fosters good relationships with public officials to raise awareness of the work   Ninth Church of Christ, Scientist
NAM does in the community.                                                                         Northchase Community Church
                                                                                                   Northwest Bible Church
In the 2009-09 fiscal year, the committee partnered with the Houston Intercontinental Chamber
of Commerce and the Northwest Houston Chamber of Commerce to visit state legislators in Austin.

2010 Legislative breakfast
                                                                                                                       2009-2010 SuPPoRTING CoNGREGATIoNS
                                                                                                   Fallbrook Church                                                     Northwest Community Church
Panelists                                                                                          Hope Community Evangelical Covenant Church                             St. Peter’s Anglican Church
Houston Mayor Annise Parker                  State Representative Armando Walle                    New life Christian Reformed Church                                         Victory Christian Center
State Representative Ellen Cohen             Harris County Sheriff Adrian Garcia                   Pathway Church
State Representative Gary Elkins             Harris County Commissioner Sylvia Garcia
State Representative Allen Fletcher          Harris County Constable Ron Hickman
State Representative Ana Hernandez           City Council Member C.O. Bradford
State Representative Debbie Riddle           City Council Member Jarvis Johnson
State Representative Senfronia Thompson      City Council Member Mike Sullivan
Moderator
Tom Forestier
24 | 2010 NAM ANNuAl REPORT                                                                                                                                           2010 NAM ANNuAl REPORT | 5
Community Partners
   Guarantors                       Independent Charities of            Trust
                                                                                            Community Partners are businesses,
                                                                                            foundations, or service organizations that
                                                                                            support NAM annually at the $1,000 level
                                                                                            and above.

                                                                                                        Persohn/Hahn Associates
                                                                                                                                         Saddle up for NAM
   ($250,000-999,999)                 America                         Benignus Elementary School          Inc.
   The Methodist Hospital           National Charity League -         Bentley & Associates, P.C.        Primrose School of
                                      Cypress Creek Chapter           BP                                  Champions
   Guardians                        Nationwide Insurance              Brady, Chapman, Holland &         Robert J. & Pearl W. Knox
   ($100,000-249,999)               Stress Engineering Services,        Associates                        Charitable Foundation
   Greater Houston Community          Inc.                            Brix Wine Cellars                 Roth Elementary School
     Foundation                     The John G. & Marie Stella        CGGVeritas, Inc.                  Russell H. Schlattman,
   Houston Endowment Inc.             Kenedy Memorial Foundation      Champions Breakfast Club            D.D.S.,Inc.
   The Hamill Foundation              Inc.                            Champions Sunrise                 Safeway Inc.
                                    The Crump Foundation                Foundation                      Schultz Elementary School
   Presidential Directors           Theiss & Sons Farms               Clark Intermediate Elementary     Sempra Energy Foundation
   ($50,000-99,999)                 Vintage Park                      Compass Bank                      Smith Middle School
   Citation Oil & Gas Corp.         Wal-Mart #597                     Cub Scout Pack 866                Stan & Suzanne St. Pierre
   The Congregation of the                                            CVS                                 Foundation
     Sisters of Charity of the      Partners                          Del Barto Tramonte                Strack Intermediate School
     Incarnate Word                 ($5,000-9,999)                      Foundation Inc.                 Target Willowbrook #2066
   The Meadows Foundation           Anadarko Petroleum                Discount Hearing AD Center        Tejas Pathology Associates
   United Way of Greater              Corporation                     El Paso Corporation               Tenet Healthcare/ North
     Houston                        A-OK Transmission                 EOG Resources, Inc.                 Houston Medical Center
                                    Bank of America, N.A.             ExxonMobil Foundation             Texas Council on Family
   Executive Directors              Boy Scouts- Iron Horse District   Frank Elementary School             Violence
   ($35,000-49,999)                 Brookstone Corporation            Fresh Start Outreach Ministries   The Care Group of Texas
   Isla Carroll Turner Friendship   Caldwell Companies, Inc.          Friends of J. Kent Adams          The Edward & Helen
     Trust                          Data Retrieval Corporation        God’s Share Foundation, Inc.        Oppenheimer Foundation
   Newfield Exploration             Edith & Robert Zinn Foundation    HEB                               The Edwards Charitable
     Company                        Fred Fincher Motors               Heerema Marine Contractors          Foundation
   St. Luke Episcopal Health        Harry S. & Isabel C. Cameron      Hildebrand Foundation             The Fastener Connection,
     Care System                      Foundation                      Hildebrandt Intermediate            Inc.
   Ultra Petroleum                  Hasta La Pasta/ Lasana House        School                          The Hope Initiative For Better
                                      III                             Javelin Inc.                        Health Foundation
   Directors                        HP                                John T. Shea Charitable           The Houston Read
   ($25,000-34,999)                 KBR                                 Foundation                        Commission
   Chevron                          Klein Forest High School          Junior Cotillion                  The Robert H. and Anita Q.
   John P. McGovern                 Krahn Elementary School           Kaiser Elementary School            Lawe Foundation
     Foundation                     Labrada Nutrition                 Kinder Morgan Foundation          The Susan M Huffman
   Kite Realty Group                Local Independent Charities of    Klein Collins High School           Foundation
   Wal-Mart - Cornerstone             Texas                           Klein High School                 Thompson Elementary
                                    Margaret & James A. Elkins, Jr.   Klein High School Latin Club        School
   Presidential Partners              Foundation                      Klein Independent School          Today’s Dental
   ($15,000-24,999)                 Pacific Life                        District                        Tom Stewart State Farm
   SME - Specialized                Ray C. Fish Foundation            Klein ISD Food Services             Insurance
     Mechanical Equipment           Spring I.S.D.                     Klein Oak High School             Trustmark National Bank
   Smith Production Inc.            Strake Foundation                 Knights of Columbus Council       TXU Energy
   Spindletop Charities, Inc.       Target #2066                        #10872                          United Casing Inc.
   Target #2144 Steeplechase        The Iris & Lloyd Webre            Kohrville Elementary School       UPS Foundation Inc.                The NAMpede started in the summer of 2010
   TGS-NOPEC Geophysical              Foundation                      Lone Star College -               Urology Specialists, P.A.          to kick off the 2010 Jeans & Jewels season.
     Co.                            The Iron Butterfly Studio           Montgomery                      US Food Service
   The Simmons Foundation,          The Lyons Foundation              Longhorn Rod & Custom Car         Walden Books
     Inc.                           The Waggoners Foundation            Club                            Walgreen’s # 06865
   Valero Energy Foundation         Union Pacific                     Lulu Bryan Rambaud                Wal-Mart Foundation
   Wal-Mart #1103 Willowbrook       USA Baby                            Charitable Trust                Wells Middle School
                                    Web Marketing Associates          Macy’s Foundation                 Williams Companies
   Executive Partners               Wells Fargo                       Marek Family Foundation           Willowbrook Rotary Club
   ($10,000-14,999)                 Willowbrook Mall                  Meyer Elementary School           Willowbrook Terrace Chapel
   Beck & Masten Buick-GMC,                                           Mirror Lake Landscapes,           Woodmen Of The World
     Inc.                           Friends ($1,000-4,999)              Pools, & Waterfalls               Lodge 4520
   Boy Scouts - Phoenix District    Aaron’s, Inc.                     Nabors Corporate Services,
   ConocoPhillips                   ABC Pest, Pool & Lawn               Inc.
   Girl Scouts- San Jacinto           Services                        National Charity League -
     Council                        Alamo Title Agency                  Cypress Belles Chapter
   Heart to Heart International     Alvin A. & Roberta T. Klein       Office Depot Foundation

6 | 2010 NAM ANNuAl REPORT                                                                                                                                                               2010 NAM ANNuAl REPORT | 23
Jeans & Jewels 2009                                 Jeans & Jewels is NAM’s largest annual fundraising
                                                    event. It consists of a raffle, a luncheon and style
                                                    show, and a gala.
                                                                                                           Service Affiliates
                                                                     Gala Honorees                         Service Affiliates are
                                                                     Jackie & Pat Riley
                                                                                                           civic organizations
                                                                                                           that support NAM
                                                                                                           through volunteerism,
                                                                                                           in-kind and/or
                                                                                                           monetary donations.
Gala Chairs
Dana Hines & Diane Porter

Gala Committee
*Pauline Adams              *Susan Diehl           Thelma Marsh
Sue Adams                   Cindy Doyle            Dee Muyskens
                                                                                                            Cypress-Woodlands Junior Forum                        Metropolitan business Alliance
*Nita Bedford               *Suzanne Ellis         Sara Pittman
                                                                                                            E.b.o.N.y.                                            NCL - Champions Chapter
*Susan Caldwell             Elizabeth Fitzgerald   Diane Porter
                            Cindy Foley            *Jackie Riley                                            Harris County Medical Society Alliance-North branch   NCL - Cypress belles Chapter
Diane Brooks                                                                   Luncheon Honoree
                            Susan Forestier        Marti Schwind                                            Houston Association of Life underwriters              NCL - Cypress Creek Chapter
linda Brown                                                                        Susan Diehl
Susan Byram                 linda Fowler           *lou Shirley                                             Houston Intercontinental Kiwanis Club                 NCL - Wildflower Chapter
Kristie Campbell            Darlis Fuller          Irene Skor                                               Houston Northwest Chapter of                          NCL - yellow Rose Chapter
Judy Carr                   Gail Gannon            *louise Slater                                           Kappa Alpha Theta Alumnae                             Rotary Club - Houston FM 1960
*Kathy Carson               lindy Hamblin          Judy Smith                                               Junior Guild                                          Rotary Club - Northwest Houston Sunrise
Carrie Cash                 Raelene Hill           Nancy Speaks                                             Junior League of North Harris County                  Rotary Club of Willowbrook
Carol Cobb                  Dana Hines             *Kathy Stevens
Susan Cofran                Pam Hughes             *Sue Stewart
Marylinda Cohron            Marianna Jacobs        Connie Stick                                                 Proud member of the
*Peggy Jo Coker             Allie Jones            Carlene Thompson
Bonnie Ellis                Roxie Jones            *Valerie vonBerg
Andi Cook                   Bonnie Knowlton        Joanne Watford                Luncheon Chairs
Virginia Crawford           Pam liles              Barbara Watson                   Susan Byram
*Margie Crump               Rosemary long          Jane White                     Kristie Campbell
Vicki Cullinan              Jeannette loverdi      Annette Young
Marlene Dalrymple           laDonna MacDonald

* Advisory Committee Members


22 | 2010 NAM ANNuAl REPORT                                                                                                                                                2010 NAM ANNuAl REPORT | 7
Individual Donors                                                                          NAM wishes to thank all of its individual
                                                                                           donors. Listed below are those individuals
                                                                                           who contributed $1,000 or more during
                                                                                           the 2009-2010 fiscal year
                                                                                                                                          Art for the Hungry
                                                                                           (10/01/09-09/30/10).
                                                                                                                                          Each spring, NAM kicks off its Survival Over Summer food drive with the
laura and James Addison           Cynthia Ernst                  Pam and Kim Kinne                   Marla and Ronald Provost             Art for the Hungry event at Willowbrook Mall. Area schools, businesses,
Nichole and Benny Agosto Jr.      Carol and William Farrell      Bonnie and John Knowlton            Renee and Danny Rea                  churches, service organizations, clubs and other groups sign up to collect
Jo Ann and Walter Allen           Pearl l. Fincher               James R. Kosloskey                  Blair and Richard Read
Brenda and Paul Anderson          Dr. and Mrs. Ray Fitzgerald    Jeffrey P Kovacs
                                                                          .                          Mark Reese                           at least 1,000 food items each which are then arranged in a “can-
lynne and Dave Anderson           lola and Robert Fleming        Sharon and Michael Krenek           Mary and Anthony Reidy               struction” sculpture. The sculptures are displayed at the mall for two weeks,
Teri and Ronnie Andrews           Dr. and Mrs. Richard Foley     laurie and Charles Kruse            Michele and Kevin Renfro
Donna and Tom Asbill              Margie and Ken Foley           Theresa and Mark laine              William K. Rice                      during which time shoppers can “vote” for their favorite one by making a
Gloria and Gerald Avant           Susan and Tom Forestier        Sandra and Julian lamborn           Candace and Mark Rigo                donation in a coinbox. The food items are then delivered to NAM’s Food
Kay and Fred Avery                Dr. and Mrs. Joe Fowler        Brigitte and Michael lane           Jackie and Pat Riley
Brenda Ball                       Darla and Stewart Fox          Billy lee                           Kate and Nathan Robinson             Pantry, where they are distributed to Neighbors in Need.
Eli Barron and Martha Mata        Denise and Jerry Fraelic       Glenna and Robert leonard           Erin Rock
Carol and Randall Barta           Jennifer and Stephen Frangos   Pam and James liles                 Claudette and James Rodgers
Carolyn Benoit                    Vicki and Terry Freeman        Diane and lawrence lipton           Diana and Antonio Rodriguez          Northwest Assistance Ministries’ 13th annual Art for the Hungry event at
Evelyn and E. Bruce Bentley       Darlis and Thomas Fuller       Carole and Keith little             Clare and John Rose                  Willowbrook Mall brought in more than 7,600 food items and $4,315 in
Carolyn and Craig Blanchard       Ellen and John Gaston          Mary and Tom long                   Sharon and Iain Russell
Denise and Charles Bolt           Anthony T. Gibbon              Carolyn and Don lucas               Rusty and Brenda Rutledge            cash donations from area organizations and public contributions. The
Peggy and Mike Boyce              June and Gerald Gibson         Sue Ann lurcott                     Sam and Ada Petro                    theme was “larger than life.”
Randy Boyer                       Barbara and James Giles        Douglas W. lyons, Jr.               Dr. Jimmy Schmidt
Sharon and Robert Brandt          Mary and Jeffrey Giles         Frances and Peter Macgregor         Diane and Michael Schumacher                                                                Winners
Susan and Scott Brodie            Cynthia F. Gilliam             Christine MacPherson                Jo Anne and Raul Sepulveda
Kammie and Steven Broeder         Margaret and William Ginder    Manette Maddox                      Rose and Donald Shepard                                                                     People’s Choice:
Carole and Nathanael Broker       William Glaros                 Maria and Joseph Magee              Dawn and Doug Short                                                                         National Charity league Cypress Creek – “James & the
Jeanne M. Broussard               Judith and Kenneth Glass       Daniel Makinen                      Dr. and Mrs. Arnold Skor
Diane and Craig Brown             Judy and Jon Goodale           Dorria and Samir Malaty             louise and Stephen Slater                                                                   Giant Peach”
lea and Ray Brown                 Judy and Carl Goshy            Doug Manchee                        Judy and Glenn Smith
Rev. Dr. Ginny Brown Daniel and   Michael Griffith               linda and Charles Manley            Judith and Randy Smith
                                                                                                                                                                                                 Judges’ Golden Can Awards:
   David Moore                    Betty and Vincent Guariglia    Ameythyst and Patrick Manning       Rev. Stephen J. Sohns                                                                       Plymouth united Church, uCC - “Snoopy Can!”
Dr. and Mrs. louis Bujnoch        Sharon and Gregory Haake       Deborah R. Mansfield                linda and Thomas Sparks
Nancy and Gary Bush               Mary Jo and Jack Hardison      Rebecca and Brent Manzel            Dr. Vicki S. Stanfield and Richard
                                                                                                                                                                                                 other Participants
James W. Cain                     Sandra and Eddie Harrell       linda and Harlan Martens               Stanfield                                                                                Cypress Belles - National Charity league
Susan and Fred Caldwell           Anne and Jamal Hazzan          Joy and Ronnie Martin               Elsie M. Stanko
Marilyn and Ronald Campbell       Janis and Donald Heider        Patricia R. Martinez-long           Kathy and Jim Stevens
                                                                                                                                                                                                 Klein united Methodist Church Jr. High Youth
Sheryl and August Canik           Constable Ronald G. Hickman    Frances and James Mathis            Nancy lou and William Strange                                                               Klein High School latin & Art Club
Jeanne and Alan Carmichael        Jacquelyn and Manuel High      Colleen and Jim McKee               Betsy and Kerry Stuckey
Kathy and John Carson             Valerie and Steven Hills       Ron McKinley                        Callie and Patrick Styer
                                                                                                                                                                                                 Champions - National Charity league
Kenneth Castlebury                Judy Hillegeist                linda and Roger McKinney            Rosemary and Tab Tettleton



                                                                                                                                          Back to School
Joy A. Coalson                    Dana and William Hines         Mr. and Mrs. Bill McMoran           Gretchen Thevenau
Carol and Calvin Cobb             John Hopper                    Jan and Nathan Meehan               Jackie and Ronald Toth
Susan Cofran                      Dorothy and John Hopper        Patricia and James Meek             Dr. Dexter Turnquest
Dr. and Mrs. Mack Elbert Coker    Debbie and Stan Horton         Jane and Bill Mehrens               Candice and Edward Tyrrell
Courtney and David Cook           Ingrid and Andrew Hoyle        Frances I. Meyer                    Jane and Joe untermeyer
Dorothy and Nathan Cotman         Pam and Robert Hughes          Dr. and Mrs. Osama Mikhail          Shirley and Charles Varsel
                                                                                                                                          A good education can make the difference
Margie and Richard Crump          Beth and Harold Hutton         Amy Mohan                           Valerie and John vonBerg             between continuing the cycle of poverty and
Patricia and Stanley Curtis       Darlene and Carl Jackson       Donna Moore                         Sharlet and Dudley Warner
Ann and Ralph J. Daigle           Gwendolyn and Robert Jackson   Janet and Marvin Moos               Kathleen and Norman Warpinski
                                                                                                                                          breaking free to independence. It is never too
Marlene and Peter Dalrymple       Deborah O. Jennings            Renee and Richard Moschitto         Joanne and Michael Watford           early to stress the importance of education and to
Susan and David Diehl             linda and Donald Jennings      Janet and Francis Mury              Donna and Carl Wilganowski
Jo Ann and Vernon Dill            Nancy Johnson                  Terry and Chris Noellert            Kathy Williams
                                                                                                                                          equip young Neighbors in Need with the tools they
Betty and David Dodd              Bobby P Johnston
                                            .                    Stacy and David Norton              Kim and Bruce Williamson             need to succeed in school. NAM’s annual Back to
Dr. and Mrs. Ralph l. Draper      Barbara and Stephen Jones      linda and Ronald Nutt               Bonnie and Douglas Wilson
Kathy and W. Don Drover           Alfreda and larry Jones        Jacqueline and Douglas Nyman        Donna and Kenneth Wine
                                                                                                                                          School Project provides school-aged children with
Karen and larry Dubose            Roxanna and Greg Jones         Dawn and Charles T. Oliphant        Carol and Michael Winkler            school supplies and clothing in preparation for the
Margaret and Charles Dunagan      John Keffer                    Vivien Owen and Gerry Harrison      Annette and Ronald Young
Kim and Jeffrey Eby               Mary and J. Kimball Kehoe      Susan and Don S. Pine
                                                                                                                                          new school year. In the 2009-2010 fiscal year, the
Patricia and William Edwards      Susan C. Kellner               Sara and Merwyn Pittman                                                  project served 2,234 children.
Suzanne and Edward Ellis          Mary and Robert Kimball        Diane and Jay Porter


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                                                                                                                 NAM Collaborations
                                                                                                                 NAM’s Children’s Clinic Collaborations:                                                                     Spring ISD
                                                                                                                 Children’s Defense Fund                                                                           Springfield College
                                                                                                                 Community Health Choice                                                      Texas Council on Family Violence (TCFV)
                                                                                                                 Harris County Department of Health                                                           Texas Defender Service
                                                                                                                 Harris County Hospital District                                        Texas Department of Family Protective Services
                                                                                                                 Houston Northwest Medical Center                                                                          Tomball ISD
                                                                                                                 Kingwood College of Nursing                                 university of Houston’s Graduate College of Social Work
                                                                                                                 Klein ISD                                                                                Women’s Advocacy Project
                                                                                                                 lone Star College
                                                                                                                 Methodist Healthcare System                                NAM’s Rotary Learning Center Program Collaborations:
                                                                                                                 Heart-To-Heart International                                                                Houston Bar Association
                                                                                                                 National Association of Free Clinics                                                     Houston READ Commission
                                                                                                                 Reach Out and Read – Texas                                        lone Star College - North Harris Adult Education
                                                                                                                 Rotary Club of Willowbrook                                                     Money Management International
                                                                                                                 Spring ISD                                                                                 Willowbrook Rotary Club
                                                                                                                 Texas School of Business                                                                         Spring ISD EvenStart
  NAM’s three resale shops provide clothing and furniture vouchers to “Neighbors in Need”, and also great
                                                                                                                 Texas Women’s university                                                    Women’s Resource of Greater Houston
  bargains for the entire community. Sales from the shops contribute over $1.3 million of NAM’s annual           The university of Texas Health Science Center - Houston            Workforce Solutions, Interfaith of the Woodlands
  budget. The shops receive gently used clothing, jewelry, furniture, home décor, and more from generous         university of Texas Medical Branch School of Nursing                           Workforce Solutions, Houston Works
  community donors. Volunteers sort the donated items, price them and put them on the sales floor.
                                                                                                                 NAM’s Family Violence Center Collaborations:                    NAM’s Meals on Wheels Program Collaborations:
  Shopping at NAM Resale is always a treasure hunt. Bargain hunters can find jeans, tee shirts, and children’s   Aid to Victims of Domestic Abuse (AVDA)                                                          Houston Food Bank
                                                                                                                 Aldine ISD                                                                  Interfaith Ministries of Greater Houston
  clothes at amazingly low prices. Treasure hunters can unearth designer items, name brand home décor,
                                                                                                                 Bridge Over Troubled Water                                                         Windwood Presbyterian Church
  and artwork for a fraction of their true value. Inventory changes weekly at the shops, so there is always      Cy Fair ISD
  something new to see.                                                                                          District Attorney’s Office, Family Criminal law Division                  NAM Assistance Program Collaborations
                                                                                                                 Family Time Women’s Shelter                                                              Cathedral Justice Project
  Resale shopping is a wonderful, low-cost alternative to retail. NAM’s stores are clean, well-lit, and well-    Harris County Precinct 4 Constables                                                           Houston Food Bank
  stocked. Stop in today to see what you have been missing!                                                      Houston Area Women’s Shelter
                                                                                                                 Houston County District Attorney’s Office,                               NAM Shelter & Energy Assistance Program
                                                                                                                   Victim’s Rights Division                                                                Cathedral Justice Project
                                                                                                                 Houston Police Department


    Resale Shops                                                                                                 Houston SPCA
                                                                                                                 Houston Volunteer lawyers Program
                                                                                                                 Klein ISD
                                                                                                                 Montgomery County Women’s Center
                                                                                                                                                                                                       Ministry-Wide Collaborations:
                                                                                                                                                                                                                                 ACAM
                                                                                                                                                                                    Coalition for the Homeless Houston/Harris County
                                                                                                                                                                                         Gulf Coast Community Services Association
  Corner Resale, 15555 Kuykendahl, 1st floor
                                                                                                                 North Harris/Montgomery County Community College                                    Harris County Sheriff’s Department
  NAM Resale, 3645 F.M. 1960 West (between Walters and T.C. Jester)
                                                                                                                 Office of the Attorney General, Texas                                                    Harris County Social Services
  NAM Resale, 10505 Jones Rd. (at Fallbrook)                                                                     Sam Houston State university


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                                                                                                    Shelter & Energy Assistance
                                                                                                    Shelter and energy are, next to food, the most           The clients who come to SEA receive so much
                                                                                                    basic needs. When “Neighbors in Need” come to            more than a check to help make rent or keep
                                                                                                    NAM, it is often because they are having trouble         the lights on. They also receive one-on-one
                                                                                                    paying their mortgage or rent and their electric bill.   counseling about money management, job skills,
                                                                                                    Often, people in this situation are one paycheck         and affordable housing. They are referred to
                                                                                                    away from homelessness.                                  other programs within and outside of NAM to
                                                                                                                                                             meet all their needs. The goal of SEA is to provide


NAM Volunteers
                                                                                                    NAM’s Shelter and Energy Assistance Program              emergency help, and also to set up individuals
                                                                                                    (SEA) provides short-term financial assistance to        for future success. Clients generally do not ask for
                                                                                                    help families with housing and energy costs, and         help until they are on the brink of homelessness, or
NAM could not carry out its mission without      Development                                        also directs them toward resources that will help        already there. SEA pulls them back from that brink
volunteers. Our relatively small staff of        Information Technology                             them better their situation. In the 2009-2010 fiscal     and sets them in the direction of independence.
approximately 80 employees is augmented by                                                          year, the SEA program distributed $1.5 million in
                                                 Greeters
                                                                                                    assistance to 7,282 people. In addition, 961             It took $1,838,602 to operate the SEA program
over 2,000 volunteers! These dedicated workers   Receptionists
                                                                                                    elderly or disabled adults received help to pay          in 2009-10. The program is primarily funded by
do everything from serving on our board to       Family Violence Center                             their energy bills.                                      state, county, and federal government grants.
delivering Meals on Wheels.                      Shelter and Energy Assistance
                                                 Children’s Clinic
VoLuNTEERS WoRK IN THE FoLLoWING AREAS:          Interfaith Hospitality Network
                                                 Rotary learning Center/Workforce Development
Executive Board                                  Resale Shops
Board of Trustees
Endowment Board                                  Volunteers are recognized throughout the year
Jeans & Jewels Committee                         for their hard work, but especially each spring
Food Pantry                                      at the annual Volunteer luncheon. The federal
Assistance                                       government assigns a dollar value to volunteer
Meals on Wheels                                  hours, and NAM’s volunteers contribute more than
Holiday Project                                  $1 million worth of service annually!
Back to School Project
Survival Over Summer food drives
Art for the Hungry
Fifty Plus
Helping Hands crafts group
Administration
Accounting
Business Office
 10 | 2010 NAM ANNuAl REPORT                                                                                                                                                    2010 NAM ANNuAl REPORT | 19
Rotary LearningCenter                                                                                      Assistance
                                                                                                           For families struggling to make ends meet, one          GED or to learn English. Others need job training
                                                                                                           unexpected expense can create a crisis. The loss        or money management classes to make their
                                                                                                           of a job, a medical emergency, or a costly car          earnings go farther. Because NAM is a “one stop
Often, the most effective way of helping “Neighbors      new immigrants who want to become fluent in       repair can mean the difference between getting          shop” for social services, clients coming through
in Need” turn their lives around is through education.   English and apply for citizenship. In the 2009-   by and becoming homeless. NAM’s Assistance              the Assistance program can be internally referred
It is hard to compete in the job market without at       2010 fiscal year, the RlC provided 41,161 hours   Program exists to give “Neighbors in Need” a hand       to other programs. The result is a comprehensive
least a high school diploma or GED, and more             of instruction to 3,690 students.                 when they need it most.                                 approach to social services that addresses the
increasingly, without a college degree. Teens                                                                                                                      whole person and gives them the tools needed
who drop out of school generally regret doing so         NAM’s Workforce Development Center provides       In the 2009-2010 fiscal year, the Assistance            for sustained independence.
when they mature into adulthood. NAM’s Rotary            job search and resume assistance through a        Program served 59,669 people with emergency
learning Center gives adults a second chance to          collaboration with workforce solutions.           assistance for basic needs, including: shelter,         It took $780,633 to operate the Assistance
finish or enhance their education through its Adult                                                        clothing, transportation, prescription medicines,       program in 2009-10. Funds for the program came
Basic Education and GED program. Computer                It took $104,379 to operate the Rotary learning   and medical referrals. This short-term assistance       primarily from individuals, foundations, resale store
classes help adults hone their marketable skills,        Center and Workforce Development program in       is designed to help people bridge difficult times,      sales, and congregations.
which improves their chances at increasing their         2009-10. The program is funded by foundations,    but is not a long-term solution. NAM counselors
earning potential.                                       corporations, individuals, congregations, and     carefully evaluate each client’s circumstances to
                                                         resale store sales.                               determine which resources will help that person get
The RlC also offers instruction in English as a                                                            back on their feet. Some clients need to finish their
Second language and Civics, a necessity for

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 Children’s Clinic                                                                                              Meals on Wheels
 Many of NAM’s youngest “Neighbors in Need”             notch pediatric care in a warm, caring environment.     Often “Neighbors in Need” are “invisible” because     Meals on Wheels provides so much more than a
 have no medical insurance or are on Medicaid.                                                                  they cannot leave their homes. Such neighbors         hot lunch. The program provides reassurance and
 These medically underserved children tend to           In the 2009-2010 fiscal year, the Children’s Clinic     are sometimes without family or friends to visit or   a friendly smile to those who can no longer cook
 forego preventative treatment and only see             offered primary health care for children from infancy   care for them. NAM’s Meals on Wheels program          for themselves.
 a doctor when they become sick. It is common           to age 18 and provided office visits, referrals,        ensures that homebound individuals receive a
 for youngsters suffering from common childhood         appointment calls, and case management to               hot, nutritious meal each weekday and a visit from    It took $793,612 to operate Meals on Wheels
 diseases to visit the emergency room, resulting        8,650 children. The Clinic’s annual Shot Blitz          a caring volunteer. For many Meals on Wheels          in 2010-10. Funding for Meals on Wheels came
 in overcrowding of area hospitals and a lack of        provided 1,983 immunizations to 602 children.           recipients, this is the highlight of their day.       primarily from Interfaith Ministries, government
 continuity of care for the patients.                   Through collaborative efforts, 670 children wrere                                                             grants and foundations.
                                                        connected to health insurance benefits.                 In the 2009-2010 fiscal year, Meals on Wheels
 NAM’s Children’s Clinic is a medical home for                                                                  provided 103,106 nutritious meals to an average
 children from infancy to age eighteen. The Clinic      It took $1,049,785 to operate the Children’s            of 500 homebound seniors and disabled
 operates on a sliding scale fee basis, but does        Clinic in 2009-10. Funding for the Clinic came          individuals each weekday and 80 people
 not turn anyone away due to inability to pay.          from fees for service, medical reimbursements, and      on Saturdays. Over 500 volunteer drivers are
 The Clinic is a teaching facility for the university   partnerships with the uT Health Science Center          needed to keep the program running. These
 of Texas Medical School, which loans NAM a             and The Methodist Hospital.                             dedicated volunteers get to know their clients
 pediatrician and nurse practitioner, as well as                                                                and can report pressing needs like home repairs,
 interns who rotate through the clinic. Methodist                                                               medical emergencies, and/or signs of abuse or
 Hospital donates lab services. The result is top-                                                              neglect. In these situations, caseworkers are sent
                                                                                                                to the home to further investigate.

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  Interfaith Hospitality Network                                                                            Family Violence Center
  The most critical of our “Neighbors in Need”          where parents can receive adult education,          Sometimes, “Neighbors in Need” are in danger           It took $796,752 to operate the Family Violence
  are those who have fallen into homelessness.          job search assistance, and classes in money         from those closest to them. A person’s home            Center in 2010-10. Funding for this program
  The homeless families served by NAM are not           management. In the evenings, the families go to     should be a safe haven, but in cases of domestic       primarily came from government grants.
  the chronically homeless often seen on street         host congregations that provide dinner and an       abuse, the home becomes a prison. NAM’s Family
  corners or under bridges. Rather, they are families   overnight stay.                                     Violence Center helps victims of domestic abuse
  – generally the working poor – who suffer one                                                             overcome their situation, whether that means
  economic setback that results in a downward           Over 80% of families who spend ninety days in       separating from their violent partner, or receiving
  spiral. These families may be living in their cars,   the IHN program find employment and housing         counseling that enables the family to stay together
  with friends or family, or in cheap motels.           by the time they graduate. IHN gives families who   and break the cycle of violence.
                                                        have fallen on hard times a safe place to rebuild
  NAM’s Interfaith Hospitality Network helps families   their lives – a place where they are treated with   In the 2009-2010 fiscal year, the Family Violence
  make the transition from temporary homelessness       dignity and their hope is restored.                 Center provided crisis intervention, support groups,
  to self-sufficiency. In the 2009-2010 fiscal                                                              adult and children’s counseling, emergency
  year, IHN provided 2,609 shelter nights to 141        It took $299,677 to operate the IHN program in      shelter, legal advocacy and education to 1,881
  homeless adults and children. Staff provided          2009-10. Funding for IHN came from foundations,     people. The Youth Education program provided
  707 hours of case management and counseling           corporations, individuals, congregations and        anti-violence programs to 8,392 area teens.
  for substance abuse, mental health, and family        resale store sales.
  issues. The families stay at NAM during the day,




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Fifty Plus
“Neighbors in Need” can sometimes need more             Fifty Plus members enjoy cultural and educational
than food or shelter. Many active seniors in our        activities such as trips to the symphony or the
community have a roof over their heads and plenty       aquarium, classes on how to avoid credit scams,
to eat, yet they need an outlet for socialization       and entertaining lunches. Hands-on activities like
and intellectual stimulation. After people retire       bridge, bingo and Mah Jong stimulate the brain
and their children have grown up and moved              and help maintain memory. Physical activity like
away, they often feel bored and want to put their       Tai Chi, yoga, and ballroom dancing improve
talents to use.                                         flexibility and cardiovascular health.

NAM’s Fifty Plus program offers socialization,          The Helping Hands crafts group creates a variety
education and wellness activities and served            of one-of-a-kind items, including quilts, afghans,
1,647 active seniors in the 2009-2010 fiscal            scarves, holiday décor, and jewelry that are sold
year. In addition, through Senior Wheels and NAM        to the public and benefit Fifty Plus.
transport volunteers provided 1,167 rides to
seniors. Activities included field trips, card games,
bingo, crafts, exercise classes, and dance lessons.
                                                        NAM’s Fifty Plus seniors are active, involved and
                                                        making a difference.
                                                                                                               Food Pantry
                                                        It took $163,432 to fund the Fifty Plus program in     Food is the most essential basic need, and        receiving free/reduced lunch. Soaring electric bills
                                                        2009-10. Funding for Fifty Plus came from user fees,   something that most of us take for granted. It is also force many families to choose between running
                                                        craft sales, foundations, corporations, individuals,   hard to believe that there are Americans who go   their air conditioning or putting food on the table.
                                                        congregations and resale store sales.                  to sleep hungry, but the problem is more prevalentThe holidays are a time of bounty for many, when
                                                                                                               than one might think. Children and the elderly aretraditional turkey dinners are part of the celebration.
                                                                                                               especially vulnerable.                            For the hungry in our community, the holidays are
                                                                                                                                                                 a difficult time as they try to meet their children’s
                                                                                                               NAM’s Food Pantry exists to ensure that no expectations on shoestring budgets. No one should
                                                                                                               “Neighbor in Need” goes hungry. In the 2009- have to go hungry, and the Food Pantry is there to
                                                                                                               2010 fiscal year, the Pantry provided over 50,000 make sure food gets on the table.
                                                                                                               people with groceries for well-balanced meals.
                                                                                                                                                                 It took $920,533 to operate the Food Pantry in
                                                                                                               NAM holds food drives throughout the year 2009-10. Most food and funds for the pantry come
                                                                                                               to stock the Pantry, but the summer and the from individuals, corporations, congregations, and
                                                                                                               holiday months are the times of greatest need. In service organizations.
                                                                                                               the summer, children are out of school and not




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