Product Knowledge Training Template by vrs19107

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									         [INSERT PROJECT NAME]

TR A IN IN G REQU IR EM EN TS TEMPLA TE




           EXECUTIVE SPONSOR – [INSERT NAME]

             BUSINESS OWNER - [INSERT NAME]

            PROJECT MANAGER – [INSERT NAME]

     ORIGINAL PLAN DATE: [INSERT DATE, SPELLED OUT]

       REVISION DATE: [INSERT DATE, SPELLED OUT]

               REVISION: [INSERT NUMBER]
  <Project> Training Requirements



REVISION HISTORY
REVISION NUMBER      DATE              COMMENT
1.0                  August 14, 2007   Original DoIT PMO Document




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                                                        Table of Contents
REVISION HISTORY ................................................................................................................................... 2

TABLE OF CONTENTS ................................................................................................................................ 3

1       INTRODUCTION............................................................................................................................... 4

2       TRAINING AUDIENCE....................................................................................................................... 5
    2.1      EXPECTED USER AUDIENCE.................................................................................................................... 5
    2.2      EXPECTED SUPPORT STAFF AUDIENCE ..................................................................................................... 5
    2.3      TRAINING LOCATIONS ........................................................................................................................... 5
    2.4      ESTIMATED STUDENT LOAD ................................................................................................................... 5
3       TRAINING SCOPE............................................................................................................................. 5
    3.1      SCOPE OF CHANGES IN BUSINESS PROCESSES ............................................................................................ 5
    3.2      TRAINING TIME SPAN ........................................................................................................................... 6
    3.3      CONSTRAINTS ..................................................................................................................................... 6
4       PERFORMANCE OBJECTIVES ............................................................................................................ 6
    4.1      HIGH LEVEL USER PERFORMANCE OBJECTIVES .......................................................................................... 6
    4.2      HIGH LEVEL OPERATIONS SUPPORT STAFF PERFORMANCE OBJECTIVES .......................................................... 6




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1 INTRODUCTION
  Two major audiences are addressed in these training requirements:
         1. Individuals who will use the product
         2. Individuals who will install and provide operations support for the product.


  This Training Requirements document describes the basic training resource and timing
  requirements, and a high level description of the performance objectives to be achieved
  through training of the users and the operations support staff for the product under
  development.
  This training requirements document is completed during the Define Phase As such, the
  training requirements are based on the following information, which is available during
  the Define Phase:
     1. [the overall deployment schedule and the number of groups that will receive the
        deployed product
     2. a documented project plan including a description of changes to the business
        process, if any, that will accompany the product when it is deployed.
     3. documented system requirements, including one or more of the following:
             a.     description or model of functional requirements
             b.     use cases capturing representative user scenarios and system behavior
             c.     data usage description or logical data model for the applications to be
                    supported
             d.     descriptions of data, system, and user interfaces
             e.     high level description or model of system architecture]


  The training plan and curriculum are defined during the Design Phase. Training
  materials are developed during the Build Phase as the technical content of the product
  being developed emerges.




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2 TRAINING AUDIENCE

2.1      EXPECTED USER AUDIENCE
      Describe the types of users of the product. (e.g., what are their roles in the receiving
      organization? What is their anticipated experience with similar products?)




2.2      EXPECTED SUPPORT STAFF AUDIENCE
      Describe important characteristics of the expected installation and operations support
      staff in terms of their experience at installing and supporting similar products or
      systems




2.3      TRAINING LOCATIONS
      Specify or estimate the number of Sites where training will be provided. List the
      names of candidate Sites if known.




2.4      ESTIMATED STUDENT LOAD
      Estimate the approximate number of users to be trained and the number of operations
      support staff to be trained.


3 TRAINING SCOPE

3.1      SCOPE OF CHANGES IN BUSINESS PROCESSES
      Refer to the Organizational Impact Document: Identify general areas of change in the
      business process that potentially could require new user skills to perform them
      successfully.




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  <Project> Training Requirements

3.2      TRAINING TIME SPAN
      State the approximate time span over which training must take place.




3.3      CONSTRAINTS

      Identify factors that may limit training options and that must be subsequently
      accounted for in the training plan. (Examples are: a predefined budget, a constrained
      time frame, time limits on availability of students, etc.


4 PERFORMANCE OBJECTIVES

4.1      HIGH LEVEL USER PERFORMANCE OBJECTIVES
      Based on the expected changes in the business process and operating characteristics
      of the new system, identify new tasks that may need to be performed and additional
      skills or knowledge required to perform them.


      From this information, derive high level performance objectives to be met by the
      users of the new system and business processes. These objectives provide a part of the
      foundation for the training program to be developed in subsequent Phases.




4.2  HIGH LEVEL OPERATIONS SUPPORT STAFF
PERFORMANCE OBJECTIVES
      Based on the expected changes in the functionality, data structures, user interface, or
      other characteristics of the new system, identify new tasks or support that may be
      needed or additional skills or knowledge that may be required to install and support
      the new system in the users’ environment.


      From this information, derive high level performance objectives to be met by the
      installation and operations staff for installing and supporting the new system. Include
      high level performance objective for recovery of the system in event of a disaster.




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<Project> Training Requirements

   These objectives provide a part of the foundation for the training program to be
   developed in subsequent Phases.




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