gwest_augnewsletter 1/17/06 4:10 PM Page 1
Take to the road and don’t forget to take along your
• Great Travel Companion Golden West
• Rechargeable Prepaid Long Distance Phone Card
• $15 buys you about
180 minutes Having fun is the only thing you need to
remember when you take your Golden
West prepaid long distance phone card
with you this summer. It’s simple to
use and you can call home, call ahead,
call anytime day or night with our
low rate of only . . .
7.9 per minute *
* Rates good in the 48 Continental U.S. states and Alaska.
Hawaii and International calls are variable. Certain restrictions may apply.
Dial 777 for more information
Trouble Reporting Call 611 • Customer Service Call 777 • email@example.com • www.goldenwest.com
PERMIT NO. 8
415 Crown Street • Wall, SD 57790
WALL, SD 57790
gwest_augnewsletter 1/17/06 4:10 PM Page 2
A Newsletter for Customers of Golden West
The Mustangs of the
Black Hills Wild Horse Sanctuary
What You’ll Find Inside . . .
Black Hills Wild Horse Sanctuary
Gives “Roaming” An Entirely
Looking for Something Good
to Eat and Watch?
Too Pooped to Pay? Auto Bank
Deduct Helps Add Time to
Whose Problem Is It?
e-Statement. It’s Like Receiving
Takes On A
a Free Month of Service.
Member of the South Dakota Telecommunications Association
gwest_augnewsletter 1/17/06 4:10 PM Page 3
Wild Horse Sanctuary
an Entirely New Meaning
More and more people are turning to the Internet in search of romance these days but in the case of those visiting
www.wildmustangs.com, people aren’t looking for the type of romance that you’d expect to find from an on-line dating service,
but rather the romantic lure of the old west.
That’s not to say that some visiting the site aren’t looking for an attractive and free-spirited filly or stallion to take home. Some are.
But the majority of the 20,000 plus guests who annually visit the Black Hills Wild Horse Sanctuary (BHWHS) south of Hot Springs
are people who share one thing in common, they love horses, especially wild American Mustangs blessed with the freedom to run
and roam wherever they please.
The 11,000 acre ranch that once provided horses to the U.S. Cavalry from Ft. Robinson now provides a sanctuary to more than
400 wild horses, possibly the descendants of some of those same hardy horses once used by the Buffalo Soldiers of the 1880s.
But unlike the Cavalry who made its inquiries via a dispatch rider or later by telegram, today’s visitor and horse buyer is more likely
to make their intentions known with an email or phone call.
“We receive a number of phone calls and about 100 emails each day from people around the world interested in visiting the
Sanctuary,” said BHWHS program director Susan Watt who attributed part of that marketing success to the Sanctuary’s name.
“When people do a search for wild horses on Google, the Black Hills Wild Horse Sanctuary comes up (alphabetically) near the
top of the list.”
Being near the top of an Internet search list wasn’t, however, on the mind of Sanctuary founder and owner Dayton O. Hyde in 1988
when he formed the non-profit Institute of Range and the American Mustang (IRAM). The Internet as we know it today didn’t even
exist when Hyde purchased the sprawling Cox ranch and the neighboring tracts of land formerly owned by the Honeywell Corporation.
What did exist, as Hyde discovered on an earlier trip through Nevada in 1986, was the need for a permanent home for the hundreds
of captured wild horses then living in government contract lots. The dusty holding pens were part of the Bureau of Land
Management’s (BLM) program to control overpopulation on
public lands by offering wild horses for adoption.
The BLM adoption program was successful in finding homes for
many of the younger animals but no one wanted the older horses,
especially those too set in their ways and accustomed to life in
the wild. Hyde took it upon himself to find a home where even
those unwanted horses could live out the remainder of their days
with some dignity. They do that now along with the cougars, wild
turkeys, peregrine falcons, eagles, mule deer, elk and other
wildlife that also call the Sanctuary home.
gwest_augnewsletter 1/17/06 4:10 PM Page 4
. It’s Like Receiving
How do I store copies of my bill? Do I need to
print paper copies? Storing a copy of your on-line
statement is as simple as going to File on your taskbar and
selecting Save As. You title the document and store it in a
folder on your computer’s hard drive just like you would any
other document. Whether you store one month’s statement
or an entire year or more is up to you.
What other capabilities does e-Statement provide?
e-Statement also allows you to do a “look-up” by clicking on
any of the phone numbers on your long distance bill. You’ll on postage, paper, envelopes and printing costs. The Auto Bank
be directed to a site that will, provided the number has been Deduct or automatic credit card payment requirement also
entered into a database, give you the name associated with insures a more timely receipt of payments.
that listing. You also have access to three or more months of
statements whenever you go to the e-Statement site. Is e-Statement available in all Golden West areas?
e-Statement is currently available in all Golden West areas in
How do I qualify for the $2 monthly credit? western and central South Dakota and certain areas in eastern
You qualify for the $2 monthly credit when registering for South Dakota. The service will be available later this fall to cus-
e-Statement by selecting either Auto Bank Deduct or automatic tomers in the former Sioux Valley Telephone, Union Telephone,
credit card payment. Your telephone/Internet/cable TV bill is Armour Telephone and Bridgewater/Canistota Telephone areas.
then automatically deducted from your savings or checking
account or applied to your credit card. You must select one of If you’re interested in registering for e-Statement service, go to
these automatic payment options in order to qualify for the credit. www.goldenwest.com and select the On-Line Phone Statement
link. The $2 credit you receive each month, not to mention the
Why does Golden West reward people who use the 37 cents you’ll save on postage, will, dependent upon where you
e-Statement service? Sending the billing statement to live, almost buy you a gallon of gas.
customers over the Internet avoids the costs associated with
providing a paper bill. We’re able to pass on to you our savings
HIGH-SPEED INTERNET the morning, but what about in
Other types of high-speed Internet service may work fine during
Ready, Set GO ...
Get 2 months of
the afternoon when kids get home from school or at night when their parents return from work?
With DSL service from Golden West, you don’t have to worry about sharing DSL@
bandwidth with others – you’re choosing a technology that’s: DIAL-UP
Always On...Always Fast and Most Important... PRICES
Call 777 for More Info
Always Yours High-Speed DSL is not available in all areas. You must be a Golden
West telephone customer. This offer is for new DSL accounts only.
Offer Expires August 31st
Armour 800-392-4984 • Bridgewater/Canistota 800-490-7027 • Hartford 528-3211 • Dell Rapids 428-5421 or 800-952-3566 • Hot Springs 745-3103 • Wall 279-2161 7
gwest_augnewsletter 1/17/06 4:10 PM Page 5
e-Statement . .
Whose Problem Is It? Continued from page 5 a FREE Month of
Try unplugging all of those devices before Looking for a way to remove the clutter on your desk and save $2 a month in
plugging a telephone into a jack. If you’re still
the process? With e-Statement from Golden West, you can do that and more.
unable to get dialtone, then try that phone or
another phone at a different jack.
How does e-Statement work?
The greatest cause of dialtone problems according E-Statement replaces the paper bill that you receive in the mail each month
to the Golden West trouble department continues with an electronic version that comes directly to your home or business via the
to be the cordless phone. Some cordless phones Internet. The statement is emailed to you around the first of the month, or
will, for example, start seizing the line when the with the correct username and password, you can log on to the Internet and
rechargeable battery in the handset begins failing inspect your bill as often as you’d like, day or night.
to keep a charge. And don’t forget the obvious;
cordless phones need AC power in order to work. Does the statement include my long distance calls?
It’s simple; no power, no cordless phone, no The on-line statement will include a list of all of the long distance calls and the
dialtone – a good reason to also keep a regular calling detail that currently appears on your paper statement from Golden West.
telephone in the house for those unexpected But unlike your paper bill, you can highlight the calls and perform a sort by
power outages. number dialed, state called, date of calls, etc. The on-line statement even gives
you the ability to see unbilled long distance calls, calls that have been placed from
The best way to isolate the cause of a telephone your number but won’t be appearing on your statement until next month’s bill.
problem is to go to the Network Interface Device
(NID) located on the outside of many houses. What if I need a paper copy of my bill?
The NID is the location where the telephone No problem. Obtaining a paper copy of your on-line statement is as easy as
company’s line and equipment connects to your hitting the print button on your computer. Print a copy of the entire bill or
home’s inside wiring (and everything attached to print a portion of the bill, it’s that easy.
that wiring). Unplugging a short cable in the
NID enables a person to eliminate or isolate the
inside wiring and then plug a phone directly into
the telephone line. If you have dialtone at that
point then the problem is probably located
somewhere inside your home.
Golden West has made it easy for customers to
report problems, 24 hours a day, seven days
a week by providing a special “611” trouble
reporting number (611 will work from any
Golden West phone line. Please refer to your
phone book for the regular Golden West number
when calling from a non-Golden West line or cell
phone). Calls during the regular business week
are answered at the nearest business office while
calls after-hours and on weekends are answered
at the Company’s contact service center in
Many telephone companies also offer wire
maintenance plans that cover the cost of
isolating trouble to your equipment and even pay
to replace or repair problems with your inside
wiring or jacks. Check it out, you may just find
that the monthly charge for inside telephone or
cable TV wire maintenance is not only worth the
6 cost, but the peace of mind that goes with it.
gwest_augnewsletter 1/17/06 4:10 PM Page 6
Black Hills Wild Horse
Dayton O. Hyde
Today the Sanctuary operates without any government subsidies
and relies upon income from tourism, gift shop sales, donations
and the sale of foals born on the ranch to fund its operation. The Sanctuary also benefits from a loyal
group of local volunteers who do everything from stuffing envelopes and building fences to watering and feeding the horses.
Watt also credits technology for playing an important role in the survival of the wild horses because, as she puts it, “Technology makes
it possible for a small non-profit in South Dakota to reach the world.” But as anyone who works at the Sanctuary will tell you, the
petroglyphs or stories carved in the canyon walls by a people who visited the site more than 12,000 years ago will undoubtedly outlast
anything they do on the Internet today.
For more information on sponsoring a horse, buying a foal or touring the Black Hills Wild Horse Sanctuary, go to
www.wildmustangs.com or call 605-745-5955.
The 1996 TNT movie Crazy Horse was filmed at the Black Hills Wild Horse Sanctuary.
A replica of Ft. Robinson was built and remains as part of the tour for those visiting the Sanctuary.
The Black Hills Wild Horse Sanctuary is the largest private, non-profit (501c3) wild horse sanctuary in North America.
The opening scenes from the 2003 Disney film Hidalgo were filmed at the Sanctuary.
Sanctuary founder Dayton O. Hyde is also the author of 18 books for adults and children.
The Sanctuary’s story has been featured on 20/20 and a joint Nebraska ETV Network / South Dakota Public Television
series titled Wild Horses: An American Romance. Go to www.pbs.org/wildhorses for more information.
The Sanctuary was also featured on a Johnny Walker special Common People Noble Causes and on The Cowboy Series
on the Outdoor Channel. Stories have also appeared in the South Dakota Magazine and are pending with Western Horseman
and American Cowboy.
gwest_augnewsletter 1/17/06 4:10 PM Page 7
taking advantage of
all of the new channels your cable
operator has added in recent months? If
you’re like the typical television viewer, the answer is
no. You probably spend the majority of your TV time
still watching the same eight or 10 channels that
you’ve always watched.
Why not add a little spice to your life? See what’s
cooking on the Food Network by tuning into
programs like Rachael Ray’s 30 Minute Meals. And if you think they just don’t make TV shows like they used to, tune to
And if you have Internet service, go to her link at networks like TV Land and Hallmark for many of your favorite shows from
www.foodnetwork.com for a list of recipes. You can the past. Can you ever watch Gomer making a “citizen’s arrest” on the Andy
print the recipes on 3x5 or 4x6 cards and even Griffith Show too many times or fail to learn something from Pa Ingalls on
register and print store coupons good for discounts each episode of Little House on the Prairie?
on groceries, pet and baby supplies, even travel.
ESPN Classic will provide that same feeling to sports viewers longing for the
News junkies still coping with Tom Brokaw’s and Dan days when you found diamonds in wedding rings but not in athletes’ ears.
Rather’s retirements should consider getting a sam- Grab a courtside seat and watch Jerry West of the Lakers and John “Hondo”
pling of the news from additional sources like CNN, Havlicek of the Boston Celtics trade baskets in the 1969 NBA Finals or catch
FOX News Channel, CNBC or the Corporation for that professional or collegiate football game you missed 25 years ago.
Public Broadcasting. Determine for yourself which
networks are truly “Fair and Balanced”. It’s all there and more. All you need to do is go
shopping (check out QVC and HSN for that).
You can shop non-stop 24-hours a day for
Here’s a Tasty Offer… exclusive merchandise from respected national
names, all from the comfort of your living room
or on-line at www.qvc.com or www.hsn.com.
Dump the dish and complicated remote
control – try Cable TV for the 1st time. When new channels are added, don’t forget to
program them into your televisions and VCRs.
This offer applies We’ll give you FREE INSTALLATION and This is sometimes as easy as hitting the “menu”
Basic Cable is not
TWO FREE MONTHS button on your remote control and then selecting
“auto program”. And if all else fails, turn the task
available in all areas. of BASIC CABLE SERVICE over to your grandchildren or the neighbor kid or
Call today and find out how easy and inexpensive it can be to try to locate the owner’s manual.
watch great programming on every television in your home.
Dial 777 from any Golden West phone line or call You just might be surprised by the number
of great entertainment choices that are
Wall 279-2161 • Armour 800-392-4984 • Hartford 528-3211
4 literally at your fingertips.
Offer Expires August 31, 2005 Dell Rapids 428-5421 or 800-952-3566
gwest_augnewsletter 1/17/06 4:10 PM Page 8
Too Pooped To Pay?
Auto Bank Deduct Helps Add Time to Busy Lives
You know the routine. You get home after a long day at work, make supper, help the
kids with their homework and after everyone is safely tucked into bed, you try to find
a few precious moments to call your own.
You reach for the remote control only to have your eyes fall upon the stack of bills
that have been piling up on your desk since the beginning of the month. You then Whose Problem
say a quick goodnight to Leno and Letterman before you begin your search for the
checkbook, a pen and the book of stamps you purchased last week.
Well, the only pen that you can find isn’t working, the checkbook has only two blank
What do you do if you go to use your
checks left and the stamps that you put into that safe place aren’t to be found. If this telephone and the line is dead? Well, first
routine sounds all too familiar, then add a little sanity and time back into your life of all, don’t panic. Telephone reliability is
with Automatic Bank Deduct. as high today as it’s ever been and if you
do experience problems, there may be a
Automatic Bank Deduct is a service available from Golden West that does just that; simple explanation.
it automatically deducts your Telephone/Internet/Cable TV bill from your checking
or savings account. It saves you time, it saves you postage, it helps you avoid any late If you do find yourself in this position, check
charges and best of all, it’s one less thing to worry about each month. with a neighbor first to see if their telephone
is working. If it is, then the problem may be
Signing up for the program is as easy as completing a simple form and checking with in your home’s wiring, telephone jacks or it
your bank or credit union to see if they offer Bank Deduct. Once you’re enrolled in the could be something as simple as a phone
program, you’ll continue to receive your statement around the first of the month. off the hook. At any rate, you’ll probably get
The amount of your bill is usually deducted from your account on the 7th (or the first a cup of coffee and some good conversation
business day nearest the 7th), giving you more than enough time to direct deposit in the process.
your paycheck. It also gives you time to dial 777 to visit with a customer service
representative if you have questions about any of the charges that appear on your bill. The next step is to identify all of the devices
in your home that plug into the telephone
The only thing better than signing up for Automatic Bank Deduct from Golden West is line. Cordless phones, answering machines,
signing up for similar programs offered by other businesses in your community. Check Caller ID units, computer modems, fax
with your local energy suppliers, your city finance officer and others to see what plans machines, alarm systems, digital cable
they may have available. boxes, satellite receivers and of course
your telephones, are all devices that need
Who knows? You may just free up enough time in your life to finally listen to those dialtone to function. Continued on page 6
opening monologues on late-night TV.