pace inserts by wulinqing


   Council      REDUNDANCY SUPPORT                                                    PACE

                COUNCIL SERVICES

                 Your local council delivers a wide range of services for people facing the
                 prospect of unemployment.
                 Advice – Consumer, debt, welfare rights and benefits, reducing your
                 fuel bills, housing benefits and council tax.
                 Housing – Housing services, council bills, rent, council tax arrears,
                 housing benefit, housing associations, shared ownership, hostels,
                 private rented housing, furnished tenancies, single person
                 accommodation, homelessness assessment and advice.
                 Employment Access and Training – A wide range of opportunities
                 in vocational training and access to employment.
                 Adult and Community Education – Classes in a wide range of
                 subjects including help to improve everyday skills (includes adult
                 guidance services).
                 Jobs – Your local council employs people in a vast range of occupations
                 and services and are happy to discuss employment opportunities with
                 Libraries – Photocopying and fax services, access to newspapers and
                 magazines for job search, computers for public use, access to
                 Open Learning, access to the internet.
                 Social Work Services – Support services for families in crisis,
                 mental health issues, addiction, dependant care, disability, etc.


                 West Lothian                           Midlothian
                 Tel: 01506 775000                      Tel: 0131 270 7500

                 East Lothian                           City of Edinburgh
                 Tel: 01620 827282                      Tel: 0131 529 3078
                                                             LOCAL CONTACT
                                                                DETAILS                                                                                 LOCAL CONTACT DETAILS             PACE

                                                                                                          LOCAL CONTACTS

                                                                                                                           Scottish Enterprise              Edinburgh-Pilton
                                                                                                                           Edinburgh & Lothian              661 Ferry Road
                                                                                                                                                            Edinburgh EH4 2TX
                                                                                                                           Apex House
                                                                                                                                                            Tel: 0131 332 9434
                                                                                                                           99 Haymarket Terrace
LOTHIAN local information LOTHIAN local information LOTHIAN local information LOTHIAN local information

                                                                                                                           Edinburgh EH12 5HD               Edinburgh-Portobello
                                                                                                                           Tel: 0131 313 4000               191 Portobello High Street,
                                                                                                                       Edinburgh EH15 1EU
                                                                                                                                                            Tel: 0131 669 7138/9503
                                                                                                                           INLAND REVENUE
                                                                                                                           Saughton House                   Haddington
                                                                                                                           Broomhouse Drive                 38 Market Street,
                                                                                                                           Edinburgh EH11 3XG               Haddington, EH41 3JE
                                                                                                                           Tel: 0845 302 1409               Tel: 01620 824471

                                                                                                                           Centre 1                         Musselburgh
                                                                                                                           Queensway House                  141 High Street
                                                                                                                           Stewartfield Way                 Musselburgh, EH21 7DD
                                                                                                                           East Kilbride, G79 1AA           Tel: 0131 653 2748/2544
                                                                                                                           Tel: 01355 275000
                                                                                                                           Elgin House                      14a John Street
                                                                                                                           20 Haymarket Yards               Penicuik, EH26 8AB
                                                                                                                           Edinburgh EH12 5WS               Tel: 01968 675 259
                                                                                                                           Tel: 0845 302 1484
                                                                                                                                                            West Lothian
                                                                                                                           CITIZENS ADVICE BUREAUX          Shiel House, Shiel Walk,
                                                                                                                           Dalkeith                         Livingston, EH54 5EH
                                                                                                                           8 Buccleuch Street,              Tel: 01506 432 977
                                                                                                                           Dalkeith, EH22 1HA
                                                                                                                           Tel: 0131 663 3688

                                                                                                                           Edinburgh Central
                                                                                                                           58 Dundas Street
                                                                                                                           Edinburgh EH3 6QZ
                                                                                                                           Tel: 0131 557 1500

                                                                                                                           Fountainbridge Library
                                                                                                                           137 Dundee Street
                                                                                                                           Edinburgh EH11 1BG
                                                                                                                           Tel: 0131 474 8080

                                                                                                                           166 Great Junction Street,
                                                                                                                           Edinburgh EH46 5LJ
                                                                                                                           Tel: 0131 554 8144
                                                                                                          JOBCENTRE AND JOBCENTRE PLUS OFFICES
                                                                                                                                                 JOBCENTRES                                                        SOCIAL SECURITY
                                                                                                                                                 Edinburgh City                  Peebles                           (Part of the Jobcentre Plus
                                                                                                                                                 11-13 South St Andrew Street,   35 Northgate                      Network)
                                                                                                                                                 Edinburgh EH2 2BT               Peebles, EH45 8RX                 For Edinburgh, Midlothian,
                                                                                                                                                 Tel: 0131 456 3300              Tel: 01721 685700                 East Lothian
                                                                                                                                                                                                                   38 Castle Terrace
                                                                                                                                                 High Riggs                      Penicuik                          Edinburgh EH3 9SJ
                                                                                                                                                 20 High Riggs                   25 John Street                    Tel: 0131 229 9191
                                                                                                                                                 Edinburgh EH3 7HU               Penicuik, EH26 8HN
LOTHIAN local information LOTHIAN local information LOTHIAN local information LOTHIAN local information

                                                                                                                                                 Tel: 0131 456 4000              Tel: 01968 623200                 For North Edinburgh
                                                                                                                                                                                                                   199 Commercial Street
                                                                                                                                                 Leith                           JOBCENTRE PLUS OFFICES            Leith
                                                                                                                                                 1-3 Leith Walk                  Broxburn                          Edinburgh EH6 62P
                                                                                                                                                 Edinburgh EH4 8TD               97 East Main Street               Tel: 0131 555 8000
                                                                                                                                                 Tel: 0131 456 4200              Broxburn, EH52 5EE
                                                                                                                                                                                 Tel: 01506 772800                 For Portobello
                                                                                                                                                 Portobello                                                        275 Portobello High Street
                                                                                                                                                 21-23 Windsor Place             Livingston                        Edinburgh EH15 2AQ
                                                                                                                                                 Edinburgh EH15 2AF              Unit 15 & 16B, Regional Centre,   Tel: 0131 657 7400
                                                                                                                                                 Tel: 0131 456 4800              Almondvale South
                                                                                                                                                                                 Livingston, EH54 6NQ              For Wester Hailes
                                                                                                                                                 Torphichen Street               Tel: 01506 772600                 Murrayburn House,
                                                                                                                                                 24-26 Torphichen Street,                                          1 Wester Hailes Centre
                                                                                                                                                 Edinburgh EH3 8JP                                                 Edinburgh EH14 2SP
                                                                                                                                                 Tel: 0131 456 5200                                                Tel: 0131 456 4300

                                                                                                                                                 Wester Hailes                                                     For West Lothian
                                                                                                                                                 Murrayburn House                                                  Government Buildings
                                                                                                                                                 Westside Plaza                                                    Whitburn Road
                                                                                                                                                 Edinburgh EH14 2SP                                                Bathgate, EH48 1HG
                                                                                                                                                 Tel: 0131 456 4300                                                Tel: 01506 772 000

                                                                                                                                                 19 South Bridge Street
                                                                                                                                                 Bathgate, EH48 1TU
                                                                                                                                                 Tel: 01506 772700

                                                                                                                                                 7 Buccleuch Street
                                                                                                                                                 Dalkeith, EH22 1HB
                                                                                                                                                 Tel: 0131 456 4700

                                                                                                                                                 7 Polton Road
                                                                                                                                                 Loanhead, EH20 9BX
                                                                                                                                                 Tel: 0131 456 5656

                                                                                                                                                 North House
                                                                                                                                                 Eskmills Park, Station Road,
                                                                                                                                                 Musselburgh, EH21 7DU
                                                                                                                                                 Tel: 0131 456 5100
                                                                                                                               REDUNDANCY SUPPORT                                                  PACE

PACE                                                                                                                         CITIZENS ADVICE BUREAU
                                                                                                                               CAB can help you
services provided CITIZENS ADVICE BUREAU services provided CITIZENS ADVICE BUREAU services provided CITIZENS ADVICE BUREAU

                                                                                                                                Citizens Advice Bureau offers independent, confidential advice
                                                                                                                                and information to the public on a wide range of issues including:

                                                                                                                                         q Redundancy                       q Debt
                                                                                                                                         q Welfare Benefits                 q Civil Rights

                                                                                                                                         q Tax                              q Immigration

                                                                                                                                         q Housing                          q Consumer Affairs

                                                                                                                                         q Legal Issues                     q Health

                                                                                                                                         q Communications                   q Family Matters

                                                                                                                                         q Education                        q Employment

                                                                                                                                         q Travel

                                                                                                                               Volunteering with CAB

                                                                                                                                You can volunteer as an adviser or CAB worker. Most CAB staff are
                                                                                                                                trained volunteers donating just a few hours each week to help their
                                                                                                                                local community using their skills and developing new ones.

                                                                                                                                As well as giving advice, volunteers are also needed in IT, clerical
                                                                                                                                roles and to sit on CAB management committees. Qualifications are not
                                                                                                                                required as full training will be given and the hours are flexible. Contact
                                                                                                                                the manager of your nearest bureau for details, or visit
                                                                                                                       and volunteer online.

                                                                                                                               CONTACT DETAILS

                                                                                                                                You may also access the CAB            There are around 70 CAB
                                                                                                                                service’s online advice site at:       offices across Scotland. Contact
                                                                                                                                       details can be found at:
                                                                                                             REDUNDANCY SUPPORT                                                     PACE

PACE                                                                                                       BUSINESS GATEWAY
                                                                                                             Business Gateway provides information, advice and assistance to people
                                                                                                               throughout the Scottish Enterprise area. The Business Gateway offers
                                                                                                               business start-up, high growth start-up and business information services.
                                                                                                               Additionally, the Business Gateway offers services to existing businesses.
services provided BUSINESS GATEWAY services provided BUSINESS GATEWAY services provided BUSINESS GATEWAY

                                                                                                               Business Start-Up

                                                                                                               The start-up service provides impartial advice and assistance
                                                                                                               to individuals at all stages of the start-up process. The range of
                                                                                                               services include:
                                                                                                               q information on all aspects of starting a business
                                                                                                               q seminars on the practicalities of starting in business using
                                                                                                                 our “think-plan-do” model
                                                                                                               q workshops with hands-on support to develop your

                                                                                                                 business idea
                                                                                                               q business advice from our experienced advisers

                                                                                                               q high growth start-up service to help create businesses with

                                                                                                                 significant turnover and employment potential

                                                                                                             BUSINESS INFORMATION

                                                                                                               Business information is an integral part of the Business Gateway.
                                                                                                               The Business Gateway offers the following types of business-related
                                                                                                               Business Start-Up – fact sheets on starting most types of business
                                                                                                               Company Information – potential customers, suppliers and competitors
                                                                                                               Market Research – find out about the potential market for your
                                                                                                               Property – available commercial property throughout Scotland
                                                                                                               Business Support – funding, advice and assistance
                                                                                                               Recruitment and Training – details of training available throughout
                                                                                                               Innovation and Intellectual Property – including patent databases
                                                                                                               and access to specialist advice

                                                                                                             CONTACT DETAILS

                                                                                                               To find out more about the Business Gateway visit our website
                                                                                                      or call 0845 609 6611
                                                                                                                REDUNDANCY SUPPORT                                                   PACE

PACE                                                                                                          CAREERS SCOTLAND
                                                                                                                Careers Scotland offers a range of career planning, employability and
services provided CAREERS SCOTL AND services provided CAREERS SCOTL AND services provided CAREERS SCOTL AND

                                                                                                                  information services to enable individuals to make realistic career
                                                                                                                  decisions throughout their working lives.

                                                                                                                Planning the next steps in your career
                                                                                                                Helping you to
                                                                                                                  q Take control

                                                                                                                  q Know yourself

                                                                                                                  q Know your options

                                                                                                                  q Make realistic decisions

                                                                                                                  q Locate opportunities

                                                                                                                  q Apply for opportunities

                                                                                                                  q Review your progress

                                                                                                                Information on
                                                                                                                   q A broad range of careers and opportunities

                                                                                                                   q Trends/changes in the job market

                                                                                                                   q How your skills can transfer from one job area to another

                                                                                                                   q Job and training opportunities

                                                                                                                   q Access to training and learning opportunities

                                                                                                                   q Funding to support your study

                                                                                                                Practical Assistance in Applying for Work
                                                                                                                   q Completing application forms

                                                                                                                   q Interview techniques

                                                                                                                   q Searching for work on the web, in the press, using local networks

                                                                                                                   q Preparing a CV

                                                                                                                HOW CAREERS SCOTLAND CAN HELP

                                                                                                                  (1) If you are clear about what you need, e.g. information on courses,
                                                                                                                      you will be able to help yourself from a huge range of resources.
                                                                                                                  (2) If you would like some assistance in getting started you can access
                                                                                                                      support from our helpful and professional staff.
                                                                                                                  (3) Our services are available, face to face, at your local Careers Scotland
                                                                                                                      Centre; by telephone – 0845 8 502 502 and online via our website
                                                                                           REDUNDANCY SUPPORT                                                  PACE

PACE                                                                                     JOBCENTRES                     Part of the Jobcentre Plus network

                                                                                           JOBCENTRE SERVICES – There are over 1000 Jobcentres nationally,
                                                                                             all linked through one computer system. This enables us to help you find
                                                                                             a job wherever you want to work – in the UK and beyond. Our network
                                                                                             of Jobcentres is available to help you on an ongoing basis even whilst
services provided JOBCENTRES services provided JOBCENTRES services provided JOBCENTRES

                                                                                             you are still in employment. Jobpoints, our touch-screen terminals, will
                                                                                             help you access job vacancies anywhere in the UK.
                                                                                           INTERNET – Over 400,000 jobs can be accessed through the Jobcentre
                                                                                             and the Worktrain websites. This means you can look through our
                                                                                             vacancies 24 hours per day/7 days per week. You can also get
                                                                                             information on national training opportunities/careers information from
                                                                                             the Worktrain site. The sites are easy to use and you can search by job
                                                                                             type, location and the hours you would like to work.
                                                                                           JOBSEEKER DIRECT – This is our quick and easy phone service, which
                                                                                             for the price of a local call will keep you in touch with the latest job
                                                                                             vacancies and help you find the job that is right for you. Lines are open
                                                                                             9am-6pm weekdays and 9am-1pm on Saturdays.
                                                                                           PROGRAMME CENTRES – The Jobcentre Plus network has Programme
                                                                                             Centres linked to Jobcentres throughout the country. These centres can
                                                                                             offer you jobsearch advice, free access to the resources you need to
                                                                                             apply for jobs – for example – use of telephone/fax/photocopying/
                                                                                             postage/PC and Internet access.
                                                                                           DISABILITY SERVICES – The Jobcentre Plus network has a team of
                                                                                             specialist, Disability Employment Advisers (DEAs) based in local
                                                                                             Jobcentres. These advisers offer a wide range of information, advice
                                                                                             and practical help to those whose disability affects the kind of work they
                                                                                             can do or improve their chances of getting and keeping work.
                                                                                           BENEFITS ADVICE – Jobcentre Plus advisers can explain benefits available
                                                                                             to individuals according to their circumstances, supply appropriate forms
                                                                                             and explain how to arrange an appointment with a New Claims Adviser
                                                                                             for a new jobseeker’s interview.
                                                                                           EARLY ENTRY – In certain cases, due to the impact of redundancies on the
                                                                                             local labour market, we can offer early access to Programme Centres
                                                                                             and Training for Work for people who are part of a large-scale

                                                                                           CONTACT DETAILS

                                                                                           JOBCENTREPLUS WEBSITE WORKTRAIN WEBSITE             JOBSEEKER DIRECT
                                                                                        Phone: 0845 6060 234
                                                                                                                                               Textphone: 0845 6055 255
                                                                                                                                               (for Minicom users)
                                                                                                                                                                            REDUNDANCY SUPPORT                                                   PACE

PACE                                                                                                                                                                      INLAND REVENUE
s e r v i c e s p rov i d e d I N L A N D R E V E N U E s e r v i c e s p rov i d e d I N L A N D R E V E N U E s e r v i c e s p rov i d e d I N L A N D R E V E N U E

                                                                                                                                                                              You can access all Inland Revenue leaflets, help sheets and News
                                                                                                                                                                              Releases and find details of your nearest office if you prefer face-to-face
                                                                                                                                                                              help. We also provide details on all our free services available to people
                                                                                                                                                                              who are setting up their own business.

                                                                                                                                                                            Contact centre: 0845 0703 703

                                                                                                                                                                              We are open from 8am to 8pm every Monday to Friday. Please have
                                                                                                                                                                              your National Insurance Number ready when you call. All calls are
                                                                                                                                                                              charged at local rate.

                                                                                                                                                                            If you prefer a meeting

                                                                                                                                                                              If you prefer to meet with our staff then please contact our website
                                                                                                                                                                              at for details of your local Tax Office.
                                                                                                                                                                              Our offices are open during normal working hours.

                                                                                                                                                                              Thinking of starting a business? Our business support team regularly
                                                                                                                                                                              hold free, informal workshops designed to help you. The only cost is
                                                                                                                                                                              a little of your time. For more details phone 013552 75553 or log on to
                                                                                                                                                                                  REDUNDANCY SUPPORT                                                  PACE

PACE                                                                                                                                                                            SOCIAL SECURITY                               Part of the Jobcentre Plus network

                                                                                                                                                                                  Social Security administers many benefits. The main benefits that you may
s e r v i c e s p rov i d e d S O C I A L S E C U R I T Y s e r v i c e s p rov i d e d S O C I A L S E C U R I T Y s e r v i c e s p rov i d e d S O C I A L S E C U R I T Y

                                                                                                                                                                                    be interested in are:

                                                                                                                                                                                    q   Jobseeker’s Allowance
                                                                                                                                                                                    q   Income Support
                                                                                                                                                                                    q   Incapacity Benefit

                                                                                                                                                                                  Jobseeker’s Allowance is the main benefit for people who are unemployed
                                                                                                                                                                                    and it provides financial help whilst people look for work. If you want to
                                                                                                                                                                                    make a claim you should contact your local Jobcentre straight away.

                                                                                                                                                                                  Income Support can be claimed if you do not have enough money to live
                                                                                                                                                                                     on. The amount you get will depend on your circumstances, for example,
                                                                                                                                                                                     if you are a single parent or too ill to work.

                                                                                                                                                                                  Incapacity Benefit is the main benefit for people who become sick and
                                                                                                                                                                                     are unable to work.

                                                                                                                                                                                    We can provide:

                                                                                                                                                                                    q   general and specific advice on benefits which may be available to
                                                                                                                                                                                        you and your family, e.g. benefits for people who are ill or
                                                                                                                                                                                        “in work” benefits
                                                                                                                                                                                    q   one-to-one confidential advice either in person or by phone

                                                                                                                                                                                  CONTACT DETAILS

                                                                                                                                                                                         General information about benefits and other related matters is also
                                                                                                                                                                                         available on:
                                                                                   REDUNDANCY SUPPORT                                                 PACE

PACE                                                                            learndirect scotland
                                                                                    Learning something new can help build your confidence and improve
                                                                                    your job prospects.

                                                                                    Whatever you want to learn, call learndirect scotland free on
                                                                                    0808 100 9000. We’ll help you choose from thousands of courses
                                                                                    throughout Scotland – at learning centres, colleges, universities and
                                                                                    training companies. Whatever you want to learn – from computing to
services provided learndirect scotland services provided learndirect scotland

                                                                                    carework – we’ll help you find the course for you.

                                                                                    learndirect scotland is for everyone. Wherever you live in Scotland, our
                                                                                    learning advisers can help you find a course that fits around your life.

                                                                                    learndirect scotland can provide you with advice on:

                                                                                    q   paying for your learning

                                                                                    q   finding the learning that is best for you

                                                                                    q   finding child care

                                                                                    q   learning centres in your area

                                                                                   WHAT TO DO NEXT

                                                                                    Call learndirect scotland free        Or visit our website at
                                                                                    on 0808 100 9000            
                                                                                    q   For your free learning guide
                                                                                    q   To speak to a learning adviser
                                                                                    q   For details of your nearest
                                                                                        learning centre
                                                                                            REDUNDANCY SUPPORT                                                 PACE

PACE                                                                                      TRADE UNIONS IN SCOTLAND
                                                                                             The STUC is Scotland’s Trade Union Centre. Its purpose is to
                                                                                             co-ordinate, develop and articulate the views and policies of the trade
services provided TRADE UNIONS IN SCOTL AND services provided TRADE UNIONS IN SCOTL AND

                                                                                             union movement in Scotland. The STUC supports the PACE initiative
                                                                                             and is working with various local partnerships and the Scottish Executive
                                                                                             to ensure that PACE is developed and implemented positively.

                                                                                             As a trade union member you can rely on your union to advise
                                                                                             and represent you on a range of issues, including coping with a
                                                                                             redundancy situation.

                                                                                             When dealing with a potential redundancy, trade unions endeavour to:

                                                                                             q   ensure that the maximum amount of information is made available to
                                                                                                 those whose jobs are threatened;
                                                                                             q   minimise the number of job losses and mitigate their impact by
                                                                                                 securing appropriate alternative employment and training opportunities
                                                                                                 for those affected; and
                                                                                             q   protect the rights of individual members and groups of workers,
                                                                                                 ensuring fair selection procedures and compensation.

                                                                                             If you are not a trade union member, but would like advice about your
                                                                                             trade union rights, and about which union to join, the STUC can help.

                                                                                             For more information visit our website:

                                                                                            CONTACT THE STUC


                                                                                                  Telephone: 0141 337 8100
                                                                                                  Fax: 0141 337 8101
                                                                                                                      REDUNDANCY SUPPORT                                                  PACE

PACE                                                                                                                SCOTTISH ENTERPRISE
services provided SCOTTISH ENTERPRISE services provided SCOTTISH ENTERPRISE services provided SCOTTISH ENTERPRISE

                                                                                                                      Scottish Enterprise’s purpose is to help deliver jobs, prosperity
                                                                                                                        and opportunity for people throughout Scotland and to help the
                                                                                                                        whole Scottish economy to grow. We have responsibilities to individuals
                                                                                                                        and businesses through our commitment to skills and learning, growing
                                                                                                                        businesses and global connections. There are 12 Local Enterprise
                                                                                                                        Companies in Central and Lowland Scotland.

                                                                                                                      Our experienced staff can:
                                                                                                                        q   talk through your ideas on training

                                                                                                                        q   discuss your options

                                                                                                                        q   arrange suitable training where you need training for a job


                                                                                                                        A wide range of programmes are run by Scottish Enterprise that are
                                                                                                                        designed to help you update or improve your existing skills so that you
                                                                                                                        can return to work more easily. The emphasis is always on practical
                                                                                                                        training designed to meet the needs of the job market.

                                                                                                                        Specifically you may need to get an industry-recognised skill or
                                                                                                                        qualification to help you to get a new job. We have helped people across
                                                                                                                        a wide range of occupations from IT and forklift to call centre. Your local
                                                                                                                        Jobcentre can give you information about the courses on offer and how
                                                                                                                        to apply.

                                                                                                                        Contact Details:
                                                                                                                        For further information contact the Scottish Enterprise Network Helpline
                                                                                                                        on 0845 607 8787 or visit our website at

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