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					                  Request for Proposal
                       Phase 1

(NOTE: Vendors That Do Not Respond To This RFP – Phase 1; Will
  Not Be Eligible For The RFP Phase 2 and Final Award Process)

   (NOTE: A Mandatory Vendor Conference Will Be Held On
Wednesday, September 30, 2009 at 2:00:00pm PDT at the District
                  Skills Center Located at
           4141 N Regal St., Spokane, WA 99207
                Conference Room 123-127

                Unified Communications System
                And Data Networking Electronics

                      RFP Phase1
                        # 15-09
        RFP Phase 1 Release Date: September 14, 2009

          RFP Phase 1 Mandatory Vendor Conference:
            September 30, 2009 at 2:00:00 pm PDT

               RFP Phase Response Due Date:
               October 15, 2009 at 2:00:00 PDT




       Produced by:
RFP Phase 1 #15-09                                                                                                                              September 14, 2009
Spokane Schools District #81


                                                                           Table of Contents
         Section 1 Introduction....................................................................................................................... 3
         Section 2 Project Overview .............................................................................................................. 4
              Section 2.1 – General Guidelines.................................................................................................................. 4
              Section 2.2 – Schedule of Activities ............................................................................................................. 6
              Section 2.3 – Evaluation ................................................................................................................................. 6
         Section 3 Spokane School District Background .............................................................................. 7
              Section 3.1 – Telephony Environment ......................................................................................................... 7
              Section 3.2 – Local Area Data Network........................................................................................................ 7
              Section 3.3 – Wide Area Data Network ...................................................................................................... 11
              Section 3.4 – District Infrastructure Current Switch Counts .................................................................. 12
              Section 3.5 – Computing Environment ...................................................................................................... 12
         Section 4 System Support / Maintenance ..................................................................................... 13
              Section 4.1 – Data Network .......................................................................................................................... 13
              Section 4.2 – UCS System ........................................................................................................................... 14
         Section 5 Unified Communications / Telephony............................................................................ 15
              Section 5.1 – Architectural Overview ......................................................................................................... 15
              Section 5.2 – Basic Feature Functionality -Telephony............................................................................ 15
              Section 5.3 – Overview of Call Center Applications ................................................................................ 16
              Section 5.4 – Wireless Applications and Mobility .................................................................................... 16
              Section 5.5 – Voice Messaging / Unified Messaging System ................................................................ 16
              Section 5.6 – Conferencing and Collaboration......................................................................................... 17
              Section 5.7 – Integrated Intercom Capability – Optional ........................................................................ 17
         Section 6 Data Networking Electronics.......................................................................................... 18
              Section 6.1 – Layer 2 Architectural Overview ........................................................................................... 18
              Section 6.2 – Layer 2 / Edge Switching Requirements ........................................................................... 19
              Section 6.3 – Layer 3 Architectural Overview ........................................................................................... 20
              Section 6.4 – Layer 3 / Core Switching ...................................................................................................... 21
         Section 7 Additional Factors .......................................................................................................... 22
         Section 8 Pricing ............................................................................................................................ 23
         Appendix A – Current SD81 Telephony Systems List..................................................................... 24
         Appendix B – Current SD81 Phone Model Breakdown .................................................................. 25
         Appendix C – Potential SD81 Intercom Systems Replacement List............................................... 26
         Appendix D – EEO and Debarment Statements ............................................................................. 27
         Appendix E – Signature Page.......................................................................................................... 28


                                                                                                                                        Page 2
RFP Phase 1 #15-09                                                                            September 14, 2009
Spokane Schools District #81




            Section 1 Introduction
            The Spokane School District also referred to herein as the District or SD81, is the largest school
            district in Eastern Washington. COMgroup and Rostie Consulting, the consulting firms retained by the
            Spokane School District, have prepared this Request for Proposal – Phase 1 (RFP Phase 1)
            document to assist in the procurement process for the eventual implementation of new data switching
            electronics and a new telecommunications system.

            The RFP Phase 1 is intended to assist the District with finalizing its design requirements and desired
            options. The District will use a formal weighted evaluation process for all responses to the RFP-
            Phase 1 and select a short list of finalists to participate in the Request for Proposal Phase 2 process
            (RFP Process Phase 2). Vendors that do not respond to this RFP Phase 1 will not be eligible for the
            RFP – Phase 2 and final award process.

            The Spokane School District reserves the right to reject any and all proposals, to accept or reject any
            one or more items of a proposal, and to waive any informalities or irregularities in any proposal, or
            the RFP Phase 1 and Phase 2 process. The Spokane School District also reserves the right to
            select finalists and to award portions of the contract to different proposers or the entire contract to
            one proposer in any manner which the District determines is in the best interest of the District in its
            sole and exclusive discretion. This RFP Phase 1 and Phase 2 process does not obligate the
            Spokane School District to pay any costs incurred by a proposer in preparation and submission of
            proposals. Further, this RFP Phase 1 and Phase process does not obligate the Spokane School
            District to enter into any contract.




                                                                                          Page 3
RFP Phase 1 #15-09                                                                               September 14, 2009
Spokane Schools District #81




            Section 2 Project Overview
            This RFP Phase 1 covers three distinct elements. Part 1 addresses the District’s plans to replace its
            current telephony systems with a comprehensive enterprise-class Unified Communications System
            solution that will provide SD81 with integrated and enhanced communications. Part 2 covers new OSI
            Layer 2 data networking electronics (edge switches). Part 3 covers the replacement of all OSI Layer 3
            core data switching equipment. Vendors may choose to participate in any one or all three of the RFP
            Phase 1 elements.

            The term Unified Communications System (UCS) is used in this document to describe a state of the
            art system that enables and integrates the following components:
                     Voice / Telephony
                     Unified Messaging
                     Optional Presence / IM capability
                     Conferencing – Audio only at this time
                     Common user experience – Portal, desktop, mobility

            The implementation schedule calls for the upgrading / replacement of the data networking equipment
            first, followed by the installation of the Unified Communications System at the Administration Office
            and the District’s support sites. Both of these are to be completed during the summer of 2010. This
            will be followed by implementation of the UCS solution at all school campus locations during the fall of
            2010.

            Section 2.1 – General Guidelines

            Letter of Intent

            Upon receipt of this RFP Phase 1, vendors shall provide a letter stating their interest in
            participating in this process. This letter of intent must identify the vendors’ primary contact for
            the RFP Phase 1 and provide their telephone number(s) and e-mail address. The letter of
            intent shall be sent via e-mail to the consultant, Stephanie White at COMgroup, Inc., at
            stephaniew@comgroup-inc.com by September 28, 2009.

            Non-Disclosure

            The Spokane School District needs to understand the manufacturer’s plans, long-term direction, and
            upcoming technical solutions that will help determine the reliability of the proposed platform as the
            appropriate centerpiece to a strategic telephony plan. If necessary, any manufacturer Non-
            Disclosure Agreements must be provided for review as part of the RFP Phase 1 response process.

            Mandatory Pre-Response Vendor Conference

            A mandatory general vendor conference will be held on September 30, at 2:00:00pm PDT at the
            District Skills Center located at 4141 N Regal St., Spokane, WA 99207, Conference Room 123-127.
            The purpose of this conference is to provide the Vendors the opportunity to discuss the process and
            the District’s requirements. Members of the District’s evaluation team will make themselves available
            for questions from interested vendors. A conference bridge will be supplied to vendors that wish to
            participate remotely. The conference bridge information will be provided to all vendors that submit a
            letter of intent to bid to participate in this RFP Phase 1 process.


                                                                                            Page 4
RFP Phase 1 #15-09                                                                            September 14, 2009
Spokane Schools District #81




            Non-Discrimination

            No individual shall be excluded from participation in, denied the benefit of, subjected to discrimination
            under, or denied employment in the administration of or in connection with this RFP Phase 1 because
            of age, sex, race, color, religion, creed, marital status, familial status, sexual orientation, national
            origin, honorably discharged veteran or military status, the presence of any sensory, mental or
            physical disability, or use of a service animal by a person with disabilities.

            RFP Phase 1 Response Sections

            Vendors may choose to respond to selected sections of this RFP Phase 1.

            The three distinct sections/elements are:
                    Part 1 addresses the District’s plans to replace its current telephony systems with a
                     comprehensive enterprise-class Unified Communications System solution that will provide
                     SD81 with integrated and enhanced communications.
                    Part 2 covers new OSI Layer 2 data networking electronics (edge switches)
                    Part 3 covers the replacement of all OSI Layer 3 core data switching equipment
            Each section will be evaluated independently. Any future RFP will be restricted to the vendors
            selected from the RFP Phase 1 response evaluation, and the selected vendors may be invited to
            participate in only some of the categories.

            RFP Phase 1 Response Submission

            RFP Phase 1 responses shall be provided in both the written and electronic form. The electronic
            response shall be in an unprotected Microsoft Word or Rich Text Format (RTF) document format on a
            CD-Rom. The electronic copy cannot be emailed or transmitted by fax. Both the electronic and
            written copies must be delivered by 2:00:00pm PDT on October15, 2009 to the District at:

                     Spokane School District 81
                     Attn: Purchasing Department
                     2815 E Garland, 2nd Floor
                     Spokane, WA 99207

            Contact / Questions

            Any contact or questions regarding this RFP Phase 1 must be directed to the consultant,
            Stephanie White at COMgroup, at 425-284-6544. The preferred method for formal questions
            is via e-mail to stephaniew@comgroup-inc.com.




                                                                                         Page 5
RFP Phase 1 #15-09                                                                                                  September 14, 2009
Spokane Schools District #81




            Section 2.2 – Schedule of Activities

            1. RFP Released.................................................................................... September 14, 2009
            2    Vendors Letter of Intent Due............................................................. September 28, 2009
            3. Pre-Response Vendors Conference................................................. September 30, 2009
            4. Deadline for Questions ……………………………………….…..……October 7, 2009
            5. Formal RFP Responses Due 2:00 pm PDT......................................October 15, 2009
            6. Selection of finalists…………………………………………………... …. November 3, 2009
            7. RFP Phase 2 Released to Finalists…………………………………. ….November 10, 2009
            It is anticipated that the process will match the schedule requirements related to the E-rate
            requirements and installation will begin during the summer of 2010.

            Section 2.3 – Evaluation

            The District’s RFP Phase 1 evaluation team will use a weighted evaluation process to refine the
            specific product and vendor requirements to be used in the planned subsequent RFP Phase 2. In
            addition, the weighted evaluation will also determine which products and vendors appear to be the
            best potential fit for the District’s needs and will establish a short list of vendors for inclusion in the RFP
            Phase 2 process. Therefore, it is in the best interests of all parties to recognize that the responses to
            this RFP Phase 1 are critical and will have a direct impact on the final procurement process.

            The District’s evaluation team will review the responses provided to each individual RFP Phase 1
            informational element and make three separate product-based decisions. Thus, the best group of
            potential products will be identified for:
                 1. UCS / telephony system replacement
                 2. Layer 2 switching electronics
                 3. Layer 3 core switching electronics

            After determining the individual products with the best apparent financial, technical, and operational fit
            to the District’s needs, the team will explore the advantages of pairing two or more of the solutions
            under a single manufacturer’s offering. This likely will not eliminate any of the potential “single
            categories” solutions previously identified. However, it may have an impact on which categories are
            opened up to some manufacturers. Finally, the availability of quality local support will be used to help
            determine the likelihood that the technical solutions are appropriate for the District.

            The evaluation will be based on the following:
                     The capital (purchase) cost and life cycle costs for all products and services (30%)
                     The technical compliance with specific / fixed requirements (25%)
                     Support capabilities, including both the local vendor and the manufacturer (25%)
                     Ability of the District to manage and maintain the products (20%)

            Final procurement decisions will be made as part of the RFP Phase 2 process. Therefore, the
            categories and relative importance will be modified for the RFP Phase 2 response evaluation.




                                                                                                              Page 6
RFP Phase 1 #15-09                                                                              September 14, 2009
Spokane Schools District #81




            Section 3 Spokane School District Background
            Section 3.1 – Telephony Environment

            The core PBX installed at the District offices is an NEC 2400. All schools and remote sites are using
            NEC 2000 PBX systems directly networked in a logical star to the NEC 2400 (hub site). All
            telephones installed today are either digital or analog. In-building copper wire used by the telephones
            is CAT 5E or better. Currently there is a wide variety of paging / intercom systems installed at the
            schools.

            Time Warner provides for most dial-tone telephony services via a centralized fiber delivered presence
            at the District’s Administrative offices. The centralized trunking is distributed via VoIP pathways to all
            sites, with ubiquitous DID’s for the end devices. Qwest provides a small amount of direct copper lines
            for fax and emergency lines.

            Section 3.2 – Local Area Data Network

            The current data network is comprised of a layer 3 core switch located in a central MDF at each
            school, connecting to classroom unmanaged layer 2 edge switches in a wall mounted small
            enclosure. This connection is almost exclusively made via multi-mode fiber. The exception is the
            MDF – IDF full copper connectivity model described below. To summarize there are 3 different styles
            of connectivity to end nodes throughout the district. They are as follows:

                    MDF to LBB (little brown box, an SD81 term – custom wall-mounted cabinets built specifically
                     to house electronic networking equipment)
                    MDF to IDF to LBB
                    MDF and IDF full copper

            These are further detailed on the following pages.




                                                                                           Page 7
RFP Phase 1 #15-09                                                                             September 14, 2009
Spokane Schools District #81




            MDF to LBB

            Each school’s MDF contains a layer 3 switch connected to the District fiber rings via single mode fiber
            running at gigabit speeds. Multiple 16 100fx port switches are connected to the school core switch via
            gigabit copper uplink. The multimode fiber then runs to unmanaged edge switches that are housed in
            the LBB. The current multimode fiber is running at 100mbps and is connected to an SC patch panel
            for distribution. The LBB contains a standard 19 inch two post rack and has a depth of 14 inches, so
            any switch that will be placed in this environment must have the correct mounting dimensions. The
            LBB services 1 or 2 rooms. Each client device is connected via 100mbps copper.




                                                                                    100fx MM

               Fiber Ring      1GBPS SM Fiber
                               1GBPS SM Fiber          1GB Copper          MDF Switch          SC Patch Panel

                                          MDF Core Switch


                                                                           MDF Switch




                                                  100MB Copper                                                  100fx MM

                                                                      LBB Switch




                                                                                        Page 8
RFP Phase 1 #15-09                                                                                      September 14, 2009
Spokane Schools District #81



            MDF to IDF to LBB

            Each school’s MDF contains a layer 3 switch connected to the District fiber rings via single mode fiber
            running at 1 gigabit speed. 62.5 micron multimode fiber is then run out to each IDF on the campus.
            Inside the IDF are several 16 port 100fx switches that feed the LBB switches via 1000 mbps
            multimode fiber. In certain schools, there are also switches in the IDF that service client devices.
            These switches are connected via a media converter to allow for 100 mbps copper connectivity.
            Again, the fiber patch panels are of SC style.


                                                                                  1GB MM

      Fiber Ring      1GBPS SM Fiber
                      1GBPS SM Fiber           1GB Copper       MDF Distribution Switch
                                                                                          SC MM Fiber Patch Panel   1GB MM
                                 MDF Core Switch


                                                                MDF Distribution Switch




                                                                               LBB Switch

                                                          100MB Copper                              100FX MM
                                                                                                                      IDF Switch




                                                                                                Page 9
RFP Phase 1 #15-09                                                                                   September 14, 2009
Spokane Schools District #81



            Traditional MDF and IDF

            This example is only pertinent to a small number of schools. This layout is comprised of a layer 3
            switch in the MDF that connects to the District fiber ring via single mode gigabit. The MDF and IDFs
            are connected via fiber links in the facility. All rooms are wired with copper that is run back to the MDF
            or IDF. Client devices connect to switches housed in each of these rooms.




                                                                                       1GB MM
           Fiber Ring      1GB LH SM Fiber
                           1GB LH SM Fiber         1GB Copper       MDF Distribution Switch
                                                                                               SC Patch Panel
                                      MDF Core Switch


                                                                                       1GB MM
                                                                    MDF Distribution Switch




                                                                                                                1 GB MM



                                                                        100MB Copper

                                                                                              IDF Switch




                                                                                              Page 10
RFP Phase 1 #15-09                                                                                                                                      September 14, 2009
Spokane Schools District #81


            Section 3.3 – Wide Area Data Network

            The Spokane School District has all of its facilities connected via wide area network fiber rings. These
            fiber rings (five total) terminate on a large chassis based routing switch located at the District 81
            Administration building. Each ring is comprised of approximately 10 buildings and comes back to the
            District 81 Administration building via a separate path, thus completing the ring. All rings are single
            mode fiber running Gigabit Ethernet, with each local drop coming into and leaving the facility MDF.

            Today the WAN is routed using OSPF. The District is open for potential improvements or other
            designs to the existing WAN architecture.

            Following is an example diagram of one of the 5 fiber rings utilized by the District.

        SPOKANE SCHOOL DISTRICT NORTH 1 WAN LOOP
                                   1                  2                                                                         1                   2
                IP 10.15.1.82                             IP 10.15.1.101                                    IP 10.15.1.102                      IP 10.15.1.121
                                    REGAL **                                      VLAN 125                                     VOC/SKILLS **
                                VLAN 2 IP 10.8.124.1                               Gig Link                                  VLAN 2 IP 10.8.236.1
                VLAN 120                                                                                                                             VLAN 130
                 Gig Link                                                                                                                             Gig Link

                                   2                  1                                                                        2               1
                IP 10.15.1.81                             IP 10.15.1.62                                     IP 10.15.1.141                      IP 10.15.1.122
                                   WILLARD **                                                                                  ARLINGTON **
                                VLAN 2 IP 10.8.152.1                                                                         VLAN 2 IP 10.8.24.1
                                                           VLAN 115                                          VLAN 135
                                                            Gig Link                                          Gig Link

                                   1                  2                                                                        1                2
                IP 10.15.1.42                             IP 10.15.1.61                                     IP 10.15.1.142                      IP 10.15.1.161
                                 LIDGERWOOD **                                                                                  WHITMAN **
                                VLAN 2 IP 10.8.88.1                                                                          VLAN 2 IP 10.8.148.1
                                                                                                                                                     VLAN 140
                 VLAN 110
                                                                                                                                                      Gig Link
                 Gig Link

                                  2                   1                                                                        2                1
                IP 10.15.1.41                             IP 10.15.1.22                                     IP 10.15.1.181                      IP 10.15.1.162
                                   SHADLE **                                                                                     SHAW **
                                VLAN 2 IP 10.8.228.1                                                                         VLAN 2IP 10.8.192.1
                                                           VLAN 105                                           VLAN 145
                                                            Gig Link                                           Gig Link

                                   1                  2                                                                         1               2
                IP 10.15.1.2                              IP 10.15.1.21                                     IP 10.15.1.182                      IP 10.15.1.201
                                     SALK **                                                                                    BEMISS **
                  VLAN 100      VLAN 2 IP 10.8.188.1                                                                         VLAN 2 IP 10.8.40.1     VLAN 150
                   Gig Link                                                                                                                           Gig Link
                                                                    3-1                                     4-2
                                       IP 10.15.1.1                                                                                IP 10.15.1.202

                                                                            DISTRICT-81 ADMIN.
                                                                            VLAN 199 IP 10.0.0.1                      ** VLAN 8 IP 10.14.X.1 X= 3rd OCTET OF VLAN 2
                                                                                                                               Mask for VLAN 2 & 8=255.255.254.0
                                                                                                                      ** Mask for gig links=255.255.255.252
                                                                       xx = Ring, yyy = Loc, 7 = Security




                                                                                                                                             Page 11
RFP Phase 1 #15-09                                                                               September 14, 2009
Spokane Schools District #81



            Section 3.4 – District Infrastructure Current Switch Counts

            The District switching infrastructure is currently comprised of the following. The final switch and port
            count used for the procurement is subject to change; however, for configuration and pricing purposes
            the following approximate numbers shall be used. Furthermore, the District may elect to perform
            some switch consolidation based on price, available space, etc.

            Layer 3 – Administration to Building MDF
                    1 layer 3 chassis router / switch with the following modules installed:
                     - 6 modules with 8 SFP ports
                     - 2 modules with 16 gigabit copper ports
                     - 2 modules with 48 10/100 copper ports

                    55 12-port dual personality layer 3 switches placed in facility MDFs

            Layer 2 – Building MDF to Classroom LBB
                    29 24-port layer 2 switches with 2 gigabit fiber uplinks
                    109 16 fiber port layer 2 switches with 2 expansion slots
                    434 8 copper port unmanaged switches
                    28 12 copper port unmanaged switches
                    558 16 copper port unmanaged switches
                    429 24 copper port unmanaged switches

            Media converters are used to allow for the copper unmanaged switches to be plugged into the fiber
            switches located in the MDF / IDF if the switch does not have any fiber ports available.

            PoE is not currently supported on any of the existing District switches.

            Section 3.5 – Computing Environment


            The District computer systems are comprised of Intel based servers running the MS Windows Server
            OS and Novell based OS. The workstations are X86 based and are running Windows XP. The
            District employs currently a large SAN and NAS at the Administration building. FCoE and ISCSI are
            on the Districts roadmap. All servers are centrally housed in the District’s data center in the
            Administration building.

            Each school contains a wireless network that consists of standalone Cisco wireless access points
            accessed via 802.1x authentication. Careful attention should be paid to the Districts video
            surveillance system which is entirely IP based and comprised of approximately 400 cameras. Storage
            for the video surveillance system is housed at the Administration building. The District is currently
            exploring a centrally distributed video library, ensuring multicast protocols must be supported network
            wide, in the near future. The District currently uses Orion NPM for monitoring of its systems.




                                                                                            Page 12
RFP Phase 1 #15-09                                                                              September 14, 2009
Spokane Schools District #81



            Section 4 System Support / Maintenance
            Product support will be a major factor in product selection. SD81 requires that the vendor be able to
            provide Manufacturer’s authorized and certified maintenance assistance. However, the District
            requires an access method such that trained District personnel can perform standard software
            changes and run basic diagnostic checks to the system.

            Section 4.1 – Data Network

            A trained system administrator must be able to easily maintain and modify switch configuration
            information such as port VLAN assignments, routing settings, QoS settings and other system features.
            The system shall be easily accessible, easy to query, modify, and manage; using English language
            commands and/or a GUI interface.

            The response must include the equipment, software, and training required, along with a description of
            the software used for administration. It is preferred that the system administration access be
            reachable only by those with security authorization.

            Each respondent must provide information on service plans, self-support options, remote
            manufacturer support, recommended spares kit, and how the system addresses proactive problem
            detection and fault notification. Also provide the following information:
                 a) Indicate the cost per hour for manufacturer provided Consultative or Professional Services, if
                    available.
                 b) Provide details of any web-based management tools available to customers for accessing
                    trouble ticket and reporting information. Provide any costs associated with accessing this
                    information.
                 c) Detail what type of software updates and upgrades are included in support agreements,
                    and/or the estimated cost of new software releases.
                 d) Describe the manufacturer’s level of direct support available for customers that choose a
                    primarily self-support option, including training and access to upper-tier resources. Detail any
                    required certification levels or training required for customer access to system programming.
                 e) Describe any limitations to system programming capabilities when the client is the primary
                    system administrator.
                 f)   Describe your recommended management suite and describe its capabilities. Will it manage
                      both layer 2 and layer 3 devices? Will it provide for voice devices? Will it provide support for
                      3rd party products? Please detail any other notable capabilities of your proposed management
                      platform including costs.




                                                                                          Page 13
RFP Phase 1 #15-09                                                                             September 14, 2009
Spokane Schools District #81



            Section 4.2 – UCS System

            A trained system administrator must be able to build and modify stations, mailboxes, trunk groups,
            trunk routing tables, and other system features; and to print reports detailing such database
            information. The system shall be easily accessible, easy to query, modify, and manage; using English
            language commands and/or a GUI interface. It shall support pre-programming of tasks that can be
            scheduled to execute later (typically off-hours).

            The response must include the equipment, software, and training required, along with a description of
            the software used for administration. It is preferred that the system administration access be
            reachable via the District LAN system, but only for those with security authorization.

            Each manufacturer must provide information on service plans, self-support options, remote
            manufacturer support, recommended spares kit, and how the system addresses proactive problem
            detection and fault notification. Also provide the following information:
                 a) Indicate your cost per hour for Consultative or Professional Services.
                 b) Provide details of any web-based management tools available to customers for accessing
                    trouble ticket and reporting information. Provide any costs associated with accessing this
                    information.
                 c) Detail what type of software updates and upgrades are included in support agreements,
                    and/or the estimated cost of new software releases.
                 d) Describe the manufacturer’s level of direct support available for customers that choose a
                    primarily self-support option, including training and access to upper-tier resources. Detail any
                    required certification levels or training required for customer access to system programming.
                 e) Describe any limitations to system programming capabilities when the client is the primary
                    system administrator.




                                                                                         Page 14
RFP Phase 1 #15-09                                                                               September 14, 2009
Spokane Schools District #81




            Section 5 Unified Communications / Telephony

            Section 5.1 – Architectural Overview

            Vendor must provide a detailed overview of the architectural design of the latest release of their IP-
            based Unified Communications System. The overview must include:

                 a) Technical specifications of how the product is designed today and how the architecture is
                    projected to change over the next three to five years
                 b) Complete descriptions of the various “hard” and “soft” phones used with your product
                      i. Include a list of all non-proprietary SIP based telephones that are certified to work with
                         your product
                      ii. Complete description of the PC client software that provides call control and access to
                          system features
                 c) Integration of cell phones and other wireless devices
                 d) How IP, analog, and SIP trunking and station resources are provided
                 e) An overview of your approach to system redundancy/survivability.
                 f)   Complete description of the tools for administration and diagnostics available to the customers
                      trained technical staff. Special emphasis should be placed on “single point of entry”
                      capabilities (for telephony, messaging, contact center, etc) and features such as LDAP
                      compliance
                 g) An overview of your approach to security. How does your system protect the privacy of
                    telephone traffic that may be traversing the LAN/WAN? What type of encryption does your
                    system support? Is it a standard feature?
                 h) Reports, measurements, and diagnostic tools to determine the performance of the IP network
                    and VoIP call quality.


            Section 5.2 – Basic Feature Functionality -Telephony

            SD81 realizes that there are hundreds of telephony features available on the current generation of
            systems and most of them work similarly from manufacturer to manufacturer. Please concisely
            describe those unique telephony features your product offers that distinguishes it from competitive
            products.

            In addition to the basic telephony features, describe how your system addresses E911 capabilities.
            Specifically:

                 a) How does your IP application / phone handle E911 calls?
                 b) How does it ensure accurate E911 information (ANI/ALI) is provided to the appropriate Public
                    Safety Answering Point (PSAP)?




                                                                                           Page 15
RFP Phase 1 #15-09                                                                            September 14, 2009
Spokane Schools District #81


            Section 5.3 – Overview of Call Center Applications

            A few departments such as the IT Helpdesk would benefit by Call Center functionality. Provide a
            concise description of the ACD / Call Center functionality of your product. This must include the
            following:

                 a) Basic and Advanced routing and reporting capabilities
                 b) Quality Monitoring and Recording including “record on demand”
                 c) IVR – may include screen pop and will also be used for call handling outside of the call center
                    group(s)
                 d) List of Contact Center ancillary systems that your ACD interfaces with or provides as part of a
                    total solution
                 e) Please also include your ability to integrate “homegrown applications” such as the Help Desk
                    ticketing database created in Filemaker Pro. The District would like to link the telephony
                    system information to this database.

            Section 5.4 – Wireless Applications and Mobility

            The District has deployed a Wi-Fi network at all sites, with nearly 100% coverage.

            Provide an overview of your wireless and mobility offerings including:

                 a) Ability to receive system calls at external devices and alternate phone numbers
                 b) Access to call control features from cell phones and mobile devices
                 c) Web portal voice access

            Section 5.5 – Voice Messaging / Unified Messaging System

            Provide a concise overview of your messaging products including options to store in GroupWise or
            separate message storage server. How does your product support:
                 a) Speech recognition user interface
                 b) Text to speech for email messages
                 c) Speech to text for voice mail messages
                 d) Integration with subscriber’s GroupWise Calendar to determine message or call delivery rules
            Additionally:
                 a) What compression options are available for voice messages?
                 b) What is the size (by compression option) of the file created for each minute of voice message?
                 c) When sending a voice message as an email attachment, what is the size of the file that is
                    generated for each minute of voice message? What file format is the attached voice file
                    created in?




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RFP Phase 1 #15-09                                                                               September 14, 2009
Spokane Schools District #81


            Section 5.6 – Conferencing and Collaboration

            Describe the ad-hoc and meet-me audio conferencing, including incremental numbers of subscribers,
            that is standard in your core product. Also provide a brief description and list pricing of any add-on or
            external conference bridge capabilities you offer.

            Section 5.7 – Integrated Intercom Capability – Optional

            The District is looking at options for integrating paging function / intercom functionality at many of the
            schools that currently have older equipment. Please provide a high-level design layout and brief
            description for a system to replace the current equipment listed in Appendix C.
                  a) Access – Intercom / Paging access should be available through telephone instruments but
                     restricted by software.
                  b) Zones – The system must have the capability for each of the following:
                          a. All Call Announcements
                          b. Paging to Individual Rooms or Speakers
                          c. Various Tones preceding announcements
                  c) Paging Output / Speakers: The preferred design will leverage existing speakers where
                     possible. These units are powered by central amplifiers that need to be replaced.

                  d) Optional features: Describe if the system supports any adjunct functions such as
                     synchronized clocks, timed bells, etc, and it your system is compatible with any of the existing
                     clock systems listed in the Appendix C.




                                                                                           Page 17
RFP Phase 1 #15-09                                                                             September 14, 2009
Spokane Schools District #81




            Section 6 Data Networking Electronics

            Section 6.1 – Layer 2 Architectural Overview

            Vendor must provide a detailed overview of the architectural design of the latest release of their layer
            2 switching product line. The overview must include:

                 a) Technical specifications for how the product is designed today and how the architecture is
                    projected to change over the next three to five years
                 b) An overview of your approach to system redundancy / survivability.
                 c) Complete description of the tools for administration and diagnostics available to the customers
                    trained technical staff. Special emphasis should be placed on “single point of entry”
                    capabilities (for telephony, messaging, contact center, etc) and features such as LDAP
                    compliance
                 d) An overview of your approach to security. How does your system protect the privacy of
                    telephone traffic that may be traversing the LAN/WAN? What type of encryption does your
                    system support? Is it a standard feature? Do you support network access control (NAC)
                    technologies? How would these be impacted by VOIP/non-802.1x aware devices?
                 e) Reports, measurements, and diagnostic tools to determine the performance of the IP network
                    and application performance.




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RFP Phase 1 #15-09                                                                        September 14, 2009
Spokane Schools District #81



            Section 6.2 – Layer 2 / Edge Switching Requirements

            The District requires the following features on its Layer 2 switching products:
                Capable of supporting significant operating temperatures consistent with fan-less enclosed
                   racks.
                Standard 19” inch rack mountable
                Depth no greater than 12 inches
                Port count and type consistent with the existing infrastructure as outlined in section 3.2
                On-device memory for configuration storage and backup
                IGMP v1/v2/v3
                Automatic port speed and duplex configuration
                Automatic MDI / MDIX configuration
                SNMP v1/v2/v3 support
                RFC 2819 RMON support
                Remote SYSLOG support
                Rapid Spanning Tree support
                QoS support of 802.1p, TOS and DiffServ
                802.1x based security
                        o 802.1X multi-client, multi-VLAN support for per client authentication
                        o 802.1X with MAC based authentication, group mobility or “guest” VLAN support
                        o 802.1x with VoIP VLAN support
                        o MAC-based authentication for non-802.1X host
                NetFlow / SFlow support
                802.1Q VLAN support
                LDAP or Radius admin authentication

            All switches, even those currently unmanaged, will need to meet the above requirements.

            Optional Elements & Questions:
                Power over Ethernet (PoE) support. Due to the District’s use of LBB’s, PoE is not a
                   requirement for those switches as most LBB’s will only be supporting two phones. However,
                   PoE would eliminate the use of power injectors. Define your approach and the impact of PoE
                   options to your equipment.
                Describe how you can provide Gigabit Ethernet to the end device or the ability to license
                   software for this ability in the future (with the proposed electronics).
                Define if you can support the ability to query the MAC forwarding database from the overall
                   network management application consistent with the ability to map / locate network devices
                   centrally.




                                                                                     Page 19
RFP Phase 1 #15-09                                                                            September 14, 2009
Spokane Schools District #81


            Section 6.3 – Layer 3 Architectural Overview

            Vendor must provide a detailed overview of the architectural design of the latest release of their Layer
            3 routing switch product line. The overview must include:

                 a) Technical specifications of how the product is designed today and how the architecture is
                    projected to change over the next three to five years
                 b) An overview of your approach to system redundancy / survivability.
                 c) Complete description on the tools for administration and diagnostics available to the
                    customers trained technical staff. Special emphasis should be placed on “single point of entry”
                    capabilities (for telephony, messaging, contact center, etc) and features such as LDAP
                    compliance
                 d) An overview of your approach to security. How does your system protect the privacy of
                    telephone traffic that may be traversing the LAN/WAN? What type of encryption does your
                    system support? Is it a standard feature? Do you support network access control (NAC)
                    technologies? How would these be impacted by VOIP/non-802.1x aware devices?
                 e) Reports, measurements, and diagnostic tools to determine the performance of the IP
                    network and application performance.




                                                                                         Page 20
RFP Phase 1 #15-09                                                                           September 14, 2009
Spokane Schools District #81




            Section 6.4 – Layer 3 / Core Switching

            Requirements:
            The District requires the following features on its layer 3 switching products:
                Operating temperatures of up to 100 degrees F
                Standard 19” inch rack mountable
                Port count and type consistent with the existing infrastructure as outlined in section 3.2
                BGP v4
                OSPF v2
                RIP v1/v2
                On-device memory for configuration storage and backup
                IGMP v1/v2/v3
                Automatic port speed and duplex configuration
                Automatic MDI / MDIX configuration
                SNMP v1/v2/v3 support
                RFC 2819 RMON support
                Remote SYSLOG support
                Rapid Spanning Tree support
                QoS support of 802.1p, TOS and DiffServ
                802.1x based security
                NetFlow / SFlow support
                802.1Q VLAN support
                DHCP and BOOTP relay
                LDAP or Radius admin authentication
                PIM-SM/PIM-DM or DVMRP

            All routing switches will need to meet the above requirements.


            Optional Elements & Questions:
                Certain switches may have the requirement of PoE as well – describe the options for adding
                   this capability to specific ports
                Describe how the product can provide 10 Gigabit Ethernet ports or the ability to upgrade to 10
                   Gigabit in the future
                Define any unique capabilities concerning data center integration and virtualization with
                   respect to the core administration switch(s), i.e., FCoE, ISCSI, DCoE.


            Describe any unique benefits or advantages that are provided by using both the Layer 2 and Layer 3
            switching products identified in response to the above.




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RFP Phase 1 #15-09                                                                             September 14, 2009
Spokane Schools District #81




            Section 7 Additional Factors
            For the proposed products:
            a. Discuss the manufacturer’s position in the telecommunications industry, recent and planned
               acquisitions, and relative market share with other industry leading UCS manufacturers.
            b. Describe the announced enhancements, the planned offerings, and the long-term road map of the
               product line.
            c. Provide examples where the product is a leader in Data and Unified Communications Solutions for
               school districts (K-12).

            Vendor / Distributor Questions:
            a. Briefly describe the local distributor/reseller operation and its resources. Include an overview of
               the technical staff and their qualifications.
            b. What is your philosophy and approach to clients that desire to take an active role in the
               management and maintenance of the systems /electronics?
            c. Provide examples of your experience with the proposed Data and UCS Solutions for school
               districts (K-12).




                                                                                         Page 22
RFP Phase 1 #15-09                                                                               September 14, 2009
Spokane Schools District #81




            Section 8 Pricing
            Vendors shall provide SD81 the published list price cost for the phased deployment of a new Unified
            Communications Solution. Use the tables listed below to provide this information, including a detailed
            breakdown of the unit prices associated with all the major components, the number of licenses
            included (trunk, station, and auxiliary) and the number and type of telephone sets included. It is
            mutually understood that final pricing will be submitted around the design described in the RFP -
            Phase 2 issued to the finalists.

            It is important that costs for each optional component, including labor, are clearly defined to allow
            SD81 evaluate the proposed solution and options, and to be able to determine the complete cost
            impact of those solutions and all optional elements.

            Because costs and budgets are a factor to SD81, the vendor shall also identify the discount levels
            provided to the last two public sector projects of a similar size, and whether such discounts will be
            available to SD81.


            RESPONSE
            Please use the format below for the published list price of all components, including installation labor
            and a standard level of professional services, as defined in this RFP. Create a separate pricing table
            for each of the three RFP elements (UCS system, Layer 2 electronics, and Layer 3 electronics). Make
            sure optional items are easily / separately identified and include the related software, hardware, labor,
            and professional services components specific to that option.
            Unified Communications System:
                               QTY   Item Description                    Installed        Extended          Annual
                                                                         Unit Price         Price         Maintenance

            Layer 2 Electronics:
                               QTY   Item Description                    Installed        Extended          Annual
                                                                         Unit Price         Price         Maintenance

            Layer 3 Electronics:
                               QTY   Item Description                    Installed        Extended          Annual
                                                                         Unit Price         Price         Maintenance



            The discounts provided to the two most recent public sector projects of a similar size:

                           Project       Contract Date              Hardware          Software        Labor / Services
                                                                    Discount          Discount           Discount
                           #1

                           #2




                                                                                          Page 23
RFP Phase 1 #15-09                                                                       September 14, 2009
Spokane Schools District #81




            Appendix A – Current SD81 Telephony Systems List
                 NOTE: Phone counts – only for general sizing purposes

                                         SD81 Telephone Phone Count Inventory

      Elementary                            Count            Middle Schools                               Count
      Adams                                 50               Glover                                       90
      Arlington                             56               Chase                                        96
      Audubon                               63               Sacajawea                                    89
      Balboa                                41               Salk                                         71
      Bemiss                                64               Shaw                                         91
      Browne                                43               Garry                                        81
      Cooper                                67                                            TOTAL           518
      Finch                                 56
      Franklin                              51               High Schools
      Garfield                              66               Ferris                                       174
      Grant                                 66               Lewis & Clark                                165
      Hamblen                               62               North Central                                139
      Holmes                                75               Rogers                                       168
      Hutton                                52               Shadle                                       155
      Indian Trail                          50               Havermale                                    106
      Jefferson                             59                                            TOTAL           907
      Lidgerwood                            43
      Lincoln Heights                       55               Special Sites/Misc.
      Linwood                               51               Bancroft                                     48
      Logan                                 78               Bryant                                       55
      Longfellow                            66               Skill Center                                 45
      Madison                               50               Libby Center/Spec Ed                         170
      Moran Prairie                         59               ITSC                                         59
      Mullan Road                           65               KSPS                                         73
      Regal                                 62               Warehouse/Plant                              80
      Ridgeview                             50               Capital Projects                             7
      Roosevelt                             65               Science Center                               3
      Sheridan                              62               Admin Bldg                                   2
      Stevens                               78
      Westview                              47                                            TOTAL           830
      Whitman                               75
      Willard                               71
      Wilson                                36
      Woodridge                             65
                               TOTAL        1999                                       GRAND TOTAL: 4254




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RFP Phase 1 #15-09                                                                      September 14, 2009
Spokane Schools District #81




            Appendix B – Current SD81 Phone Model Breakdown




                                  SD81 Telephone Inventory Totals Estimate


                               8-BUTTON       Elementary                 1749
                                              Middle School                  453
                                              High School                    789
                                              Special Sites                  130
                                                                TOTAL    3121


                               16-BUTTON      Elementary                     110
                                              Middle School                  35
                                              High School                    35
                                              Special Sites                  400
                                                                TOTAL        580


                               32-BUTTON      Elementary                     140
                                              Middle School                  30
                                              High School                    83
                                              Special Sites                  300
                                                                TOTAL        553


                                              GRAND TOTAL                4254




                                                                                   Page 25
RFP Phase 1 #15-09                                                                 September 14, 2009
Spokane Schools District #81




            Appendix C – Potential SD81 Intercom Systems Replacement List




                                 Location      Intercom System    Speakers   AMP

                                   Adams          Rauland ICS     90-100     80
                                 Arlington          Dukane        50-60      60
                                 Audubon            Dukane        50-60      60
                                   Cooper           Dukane        50-60      60
                                  Franklin          Rauland
                                  Garfield          Dukane        50-60      60
                                    Grant           Dukane        50-60      60
                                Havermale           Rauland       90-100     80
                                  Holmes            Dukane        50-60      60
                                Indian Trail      Dukane Old      50-60      60
                                  Linwood         Dukane Old      50-60      60
                                Longfellow          Dukane        50-60      60
                               Moran Prairie   Raulands MCA 100
                               Mullan Road          Dukane         50-60     60
                                 Roosevelt          Dukane         50-60     60
                                     Sac         Bogen 2000 @
                                     Salk          Mac II @        60-70     60
                                    Shaw           Mac II @        60-70     60
                                  Stevens         Rauland TD5      60-70     80
                                 Whitman            Dukane         50-60     60
                                Woodridge      Raulands MCA 100




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RFP Phase 1 #15-09                                                                       September 14, 2009
Spokane Schools District #81



            Appendix D – EEO and Debarment Statements




       PART I:      STATEMENT REGARDING EQUAL EMPLOYMENT OPPORTUNITY
       We hereby certify that we have made a conscientious effort to comply with federal, state and local equal
       employment opportunity requirements in submitting the proposal for this project and we will make the
       same efforts in fulfilling the requirements if awarded the Contract.


       We further designate
       Name
       Title
       Telephone Number
       as the person who has been charged with the responsibility for securing compliance with and reporting
       progress on affirmative efforts.


       PART II:       CERTIFICATION REGARDING DEBARMENT, SUSPENSION, INELIGIBILITY, AND
       VOLUNTARY EXCLUSION
       In submitting the proposal to do the work as outlined in RFP the Contract Specifications, we hereby
       certify that we have not been suspended or in any way are excluded from Federal procurement actions
       by any Federal agency.        We fully understand that, if information contrary to this certification
       subsequently becomes available, such evidence may be grounds for non-award or nullification of a
       contract.


       This certification is required by the regulations implementing Executive Order 12549, Debarment and
       Suspension, Participant's responsibilities.
       Signed
       Title
       Firm
       Address
       City & State


                                                                                    Page 27
RFP Phase 1 #15-09                                                                                September 14, 2009
Spokane Schools District #81



            Appendix E – Signature Page
                                                                 Firm Name: _________________________


            Vendor will be able to meet delivery and installation schedule of__________________.
                                                                                           (Initial)

            The Spokane School District reserves the right to reject any and all proposals, to accept
            or reject any one or more items of a proposal, and to waive any informalities or
            irregularities in any proposal or the RFP Phase 1 and Phase 2 process. The Spokane
            School District also reserves the right to select finalists and to award portions of the
            contract to different proposers or the entire contract to one proposer in any manner which
            the District determines is in the best interest of the District in its sole and exclusive
            discretion. This RFP Phase 1 and Phase 2 process does not obligate the Spokane
            School District to pay any costs incurred by a proposer in the preparation and submission
            of proposals. Further, this RFP Phase 1 and Phase 2 process does not obligate the
            Spokane School District to enter into any contract. _____________________________
                                                                                                 (Initial)

                                           Tax rate applicable this RFP__________%

            Proposals are subject to all requirements furnished with this RFP Phase 1 document. By signing
            below, vendor affirms having read the terms and conditions and specifications and agrees thereto and
            warrants that proposals supplied herein conform to specifications herein, except if otherwise stated in
            a special condition by Spokane Public Schools.

            Furthermore, by submission of a proposal, each vendor and each person signing on behalf of any
            vendor certifies under penalty of perjury, that to the best of their knowledge and belief, the prices in its
            proposal have been arrived at independently without collusion, consultation, communication, or
            agreement with any other vendor or competitor, and further, that the prices which have been stated in
            its proposal have not and will not be knowingly disclosed by the vendor prior to opening, directly or
            indirectly, to any contractor or competitor.

                               Receipt of Addenda numbered________is hereby acknowledged.
                                                     (Fill in number if each addenda received)

            Firm Name:_______________________________________

            Address:__________________________________________

                    ___________________________________________

            Telephone No.________________ Fax No._______________

            Email: ____________________________________________

            By: ______________________________________________

            Title: _____________________________________________

            Signature: _________________________________________

                                                                                           Page 28

				
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