The newsletter for residents of Rochford Housing Association
PIANO MAN EVERYONE COUNTS
Residents of Britton Court, a sheltered scheme in Rayleigh, shared their memories of days
gone by with pupils from a local school as part of September’s Rayleigh Arts Festival.
At a special event, called ‘I items were used for, what they
Remember’, Max Bolding, Lisa meant to them and what memories
Hawker and Roxy Curry from they brought back.
Good day at Rochford Council introduced residents
to pupils from FitzWimarc School. The The pupils enjoyed tea and biscuits
with the residents and it proved to be a
Goodmans pupils spoke to the residents about
things they used to do in their younger very rewarding day. The young people
learned more about the past and the
days and what life was like back then.
residents chatted to them about their
The residents of Goodmans, The residents then had to pick items own lives as youngsters today. The
a sheltered scheme in Great from a selection of objects, including only drawback was that time was
Wakering, enjoyed a some borrowed from Chelmsford limited - some residents commented
successful event in aid of a Museum. They explained why they they could have gone on all day.
had made their choice, what the
good cause in September.
They held a bazaar to raise
money for First Responders -
trained volunteers who provide
emergency medical help. Their
work is vital in more remote Congratulations to Alf Smyth of the 'Best Pub Pianist' competition. Alf’s
areas where ambulances may Bellhouse who has recently curiosity for how music is written lead
take time to arrive. achieved Grade 5 in Theory of him to apply for a course in harmony
Around 40 local people joined Music. He began and counterpoint at
the 18 residents for the bazaar, London Birkbeck
playing the piano and
which included knitted College for which
piano accordion at the he gained a certificate
garments, cake stalls, a tombola
age of eight, learning in 2000.
and raffles. Although it is only a
small scheme, the impressive by ear when growing
He has since gone on
sum of £400 was raised. up in north London.
to study Musical
Resident Tom Costello said: “The For over 50 years Alf Techniques and
responders do an excellent job, has played piano in Composition and
they have been called to our public houses, mainly Theory of Music. Not
scheme many times and on the weekends, and one to rest, he has
helped our tenants, it’s good to describes this as "one already started his
support a local charity.” of the best parts of my life". In 1981, he Grade 6 in Theory of Music Course -
gained a place at the London finals of we wish him the best of luck.
story Centenary celebrations
Staff and residents joined in a fellow residents who gathered to wish
special birthday celebration recently her well. Rochford Housing’s
at Spa Court, a sheltered scheme in managing director Emma Keegan
Hockley. also joined in the celebrations and
presented Lily with a bouquet of
The occasion was the 100th birthday flowers. Congratulations on your 100th
of Edith Bettell, better known to her birthday Lily - here’s to many more.
friends and family as Lily. While she
may be entering her second century,
Lily still likes to keep active and still
looks as fit as a fiddle. Election results
At the party, which was organised by Back in June, we began our
scheme manager Sandra Callender, search for new tenants to join
Lily was joined by friends, family and our management board. The
candidates were narrowed
down to five and we asked you
to vote for the candidates you
Double diamond felt would best represent your
views on the board.
It was celebration time for two
couples at Millview Court, a
sheltered scheme in Rochford, as
their sixtieth wedding anniversaries
fell just a few weeks apart.
After weeks of voting, your votes
have been counted and the
results are in. We are delighted to
announce that the successful
Six weeks later, Millview was again in candidates are Audrey Murphy
party mood as residents joined (pictured above left) from Rayleigh
Bernard and Doreen Valentine (Bunny and Patricia O'Shea (pictured
and Dolly to their friends) in their above right) from Hawkwell -
celebrations. HRH did not disappoint congratulations to both.
once again as the postman arrived
with what can only be described as Audrey and Patricia took up their
Pam and Len Edwards married in truly Royal Mail. positions at our Annual General
Basingstoke in July 1950 and went on Meeting on 29th September.
to have six children, six grandchildren The Valentines, pictured with their
and two great grandchildren. When telegram, also hosted a buffet lunch Rochford Housing’s managing
asked about their life together the for friends and neighbours. They met director, Emma Keegan said:
couple said “We have always been a at Stambridge United’s football “Tenant representation on our
very close family. With six kids to ground, Bunny being the football board was a key part of the
bring up it was mostly love and hard hero and Dolly the glamorous fan. promises we made to residents
work, but looking at the family now it They married in Southend, going on when we took on the management
was well worth it.” to have three children, six of their homes in 2007.
grandchildren and 11 great
The couple, pictured with a telegram grandchildren. “I am pleased to welcome both
they received from the Queen, invited Audrey and Patricia on board
friends and neighbours to join them The couple say they have known and hope with their help we can
for a buffet lunch. They had a family good and bad times, but agree that continue to improve services for
party later that weekend. love has kept them together. our residents across the district.”
Every winter, thousands of properties suffer burst pipes
and their occupiers suffer the misery and inconvenience Stay dry
that go with them. Yet most of these bursts could easily
have been avoided.
Here are some of the things you pipework can block with ice and
can do to make your home less cause pipes to burst
vulnerable to freezing weather:
n Find the tap that turns off the
water supply to your house - Damp is not only unpleasant, but
make sure it works because if it can also cause a lot of damage.
you suffer a burst pipe you will
need to turn it off quickly to It encourages mould on walls and
prevent flooding. It will usually furniture and can rot window
be somewhere on the ground frames. Some damp is caused by
floor, maybe under the sink or in condensation and you can do a
the utility room lot to avoid excess condensation
and keep your home dry. Here are
n If you are leaving your house
some handy hints to help keep
unoccupied for more than a few
your home dry and comfortable:
days, keep a low background n If pipes freeze you can thaw
heating on - five degrees should them out using warm air or n Wipe down windows and
be enough. Pouring salt down warm water - beware of using windowsills regularly -
sinks, baths and basins can help electrical appliances near water preferably daily
prevent freezing. Ask someone as this can be dangerous. If the n Don’t dry clothes on radiators
to visit your home every day and pipes are part of the hot water
open your loft door to keep the n Cover pans when cooking
system, turn off or extinguish the
loft area, water tanks and source of heat (immersion heater, n Avoid using paraffin or
pipes warm gas boiler, coal fire etc) portable gas heaters - they
n Report dripping taps so add to the moisture in the air
n If a burst occurs -
they can be repaired - turn off the main n If you use a tumble dryer, make
ensure that taps are water supply and sure it is vented to the outside
turned off and ball turn on the taps in n Keep your home well-ventilated
valves and taps are your kitchen and and open windows in the
repaired as they can bathroom. Switch off kitchen or bathroom when you
cause waste pipes to the boiler and the are cooking or bathing or just
freeze. Drips can immersion water afterwards to let out the steam.
freeze up before they heating system. But remember - if you are going
drain away; if left for
out please close all windows for
Stay warm with
Storage heaters run on Off Peak
electricity, so are the cheapest form of
electric heating if used correctly.
They switch on at night and store electricity it will use. If it’s too high,
up heat inside a core of firebricks you will be wasting money.
so that when you need heat the
next day you can let it out.
When the room is warm enough and
before you go to bed, make sure that
There are two controls on most
models: INPUT and OUTPUT.
the OUTPUT is turned right down. If
you don’t you will use more electricity,
heat an empty room and leave you
INPUT tells the heater how much with less heat for the next day.
heat to store up at night.
When the weather gets too warm, just
OUTPUT (often called BOOST or switch your heaters off at the wall.
ROOM TEMPERATURE) tells it how
much heat to let out into the room. A well controlled storage heater
should give you 10 hours of useful
Set the INPUT to its highest setting in heat a day or more.
cold weather (usually 6 or 9). In mild
weather, you may not need it so high. If your room is cold by evening,
check that the OUTPUT is turned
The higher the INPUT the more heat down overnight, and the INPUT is
the heater will store, and the more set high enough. If you are a British Gas or EDF
customer, you could get help
with your bills. The British Gas
Energy Trust and the EDF Energy
Go EBICO Trust are charitable organisations
that help customers in difficulties.
If you apply and are successful,
Sanctuary Group has teamed up They can’t guarantee to be the you will receive a grant - this
with EBICO, a not for profit energy cheapest in all areas, but they are does not have to be repaid, but
company which has been leading competitive and use any surpluses you must be a current British Gas
the way in cutting household to fund community energy-saving
or EDF customer.
schemes. There’s no pressure to sign
energy bills since 1998.
up and you can switch away again The money does not necessarily
EBICO supplies gas and electricity whenever you want. have to be to cover energy bills
throughout Britain, in partnership but may, depending on your
with Scottish and Southern Energy. For more details on switching your
gas and electricity to EBICO, call circumstances, cover things like
The company offers a single, fair 0800 458 7689 or 01993 608404 funeral expenses or payment for
price for all customers, including or visit http://www.sanctuary- essential items such as cookers.
those who pay by a prepayment group.co.uk/housing/pages/ For details, telephone
meter. There’s no standing charge, ebico.aspx. 01733 421 060 or visit
a free priority service for elderly or www.britishgasenergytrust.org.uk
vulnerable customers and free or www.edfenergytrust.org.uk.
energy saving advice.
How are we doing?
In each edition of Your Voice, we will provide you with information about our performance. Here
is the latest performance information for Rochford Housing Association from April to September
2010. Figures refer to rented, sheltered and supported accommodation except where stated.
Satisfaction with repairs service Average re-let times
(Source: National Residents’ Survey) Average time taken to re-let an empty property
1 Apr -
81% 30 Jun 2010
1 Jul -
We use feedback on repair satisfaction levels to help us 30 Sep 2010
identify where service improvements can be made and
discuss this feedback with both contractors and internal We have improved our processes and our performance has
maintenance staff. improved. We are committed to ensuring this continues.
Percentage of income lost due to empty homes Percentage of rent unpaid
As at As at
30 Jun 2010
30 Jun 2010
As at As at
30 Sep 2010
30 Sep 2010
We are pleased that the income lost due to empty Payments of housing benefit that we receive affect our
properties has remained low. reporting of arrears performance information, meaning the
two figures are not directly comparable. We work closely to
support residents and can refer people for specialist help
from the Citizens Advice Bureau or The Pensions Trust.
Average number of calendar days to resolve complaints
1 Apr - We saw an increase in the number of complaints; some
30 Jun 2010
were complex and needed lengthy investigations so they
1 Jul -
25 days took longer to resolve.
30 Sep 2010
Take the right road take into account the needs and
circumstances of each person to
They have a Breakfast Club held
every Thursday between 9.30am
Can’t face life without drugs help them make a positive change. and 11.30am at the Parish Rooms,
or alcohol? 82 West Street, Rochford (opposite
Open Road uses a range of Rochford Railway Station). As well as
Open Road is an Essex-based complementary therapies on an breakfast, you can also get
registered charity that aims to individual and/or a group basis to acupuncture treatment, advice on
reduce the harmful impact of drugs help minimise the health problems relapse prevention and general
and alcohol on users, their families, associated with drugs and alcohol. advice from the drugs support team.
partners and society.
They also work closely with local
They offer alternative therapies, partners to provide safer
counselling, information, support communities by addressing the For more information on Open Road,
and advice. Their service is totally problems of crime associated with call 0844 499 1323 (charged at local
confidential and FREE of charge. They drug and alcohol misuse. rates) or visit www.openroad.org.uk.
deal with people as individuals and
Fire - keep safe Too old to
Simple steps that could save your life:
n make sure you have at least one
n close all doors and unplug
electrical appliances when going
to bed. If you think you’re too old to
smoke alarm fitted and that it is
exercise, the residents of
working. If you do not have one, We would advise you not to light
Millview Court, a sheltered
or it is not working, contact us candles but if you do, make sure
scheme in Rochford, would have
at once on 0800 012 1991 they are placed:
to disagree - especially on
n test your smoke alarm at least n on a heat-resistant surface - take Tuesday mornings at 10am.
once a week and keep a spare extra care with night lights and
set of batteries in the house tea lights, which get hot enough
n don’t overload electrical sockets to melt plastic
n plan an escape route, keep the n in a proper candle holder
route and exit clear and make n out of the reach of children
sure everyone in your house and pets
knows how to escape
n out of draughts and well away
n make sure windows can be from fabrics (such as curtains
opened in an emergency and furniture)
n put cigarettes out properly n with at least 1 metre (3 feet)
n check that your upholstered between the candle and any
furniture is fire-resistant surface above it
n take extra care in the kitchen - n with at least 10cm (4 inches) This is the time when local people
never leave chip pans unattended between candles. join residents for a weekly
n keep your cooker clear of Never leave a candle unattended workout. Sessions are led by
flammable objects and put them out with a snuffer or Gaynor from Southend United
spoon - blowing them can send Community and Education Trust,
n never leave young children alone sparks and hot wax flying. Double who help promote the ‘Fit for Life’
in the kitchen check that they are completely out. programme. The exercise classes
n never leave lit candles started as a ‘one off’ event,
For more help and advice on fire funded by Rochford District Council
unattended - put them in secure
safety, contact the local fire service to promote National Falls
holders and away from materials
on 01702 614433. Awareness Week in June, but it
that could burn
proved so successful that it is now
a weekly event.
Sweeeet! The exercises are all designed for
over 55s. It is a seated exercise
You may remember the sweet jar which exactly matched the number routine and you can go at your
competition held at of rent accounts with own pace. The sessions last about
the residents' fun arrears that week. 45 minutes and are often followed
day in July. Its aim by a nice cuppa - all for £1.50.
We had 42 entries, with
was to raise guesses ranging from Newcomers are welcome. For
awareness of the 150 to 1,000, but the further information, please
number of Rochford winner was Reece telephone Mary Lyons, scheme
Housing tenants Emery, with a guess of manager of Millview Court, on
507. This was the 01702 547702 or e-mail
with current rent
closest to the actual Mary.lyons@sanctuary-
number, 505. housing.co.uk
The jar was full of
different sweets Reece (pictured) won the
jar and its contents - well done!
Rate your neighbourhood
Your home is important to you - and so is your
neighbourhood. We want to make sure the area
you live in is clean and tidy - just as you would
expect it to be.
We want to do all we can to make sure your
neighbourhood is as pleasant as possible. We carry out
regular visits to your area to see if there’s anything we can
do to improve the general appearance and cleanliness,
but we also need to hear from you.
Please tell us about any issues that are affecting your
neighbourhood; for example: is there a problem with
graffiti, abandoned vehicles, or vandalism? Or is there
anything else you think we should know about?
We really value your opinion. To make it easy for you to
give us your feedback simply complete our online Rate
your Neighbourhood questionnaire in the ‘Your home’
section of www.sanctuary-housing.co.uk
Your feedback will really help us to set priorities for the
areas we visit next, so please help us to help make your
neighbourhood as good as it can be.
Value for money
We’d like to thank everyone who maintenance in-house. This is looking at using light sensors to
sent in value for money ideas being piloted in the north of switch off lights when they are
following our article on delivering England and if successful, we will not needed to save energy.
better value which appeared in our look at rolling it out elsewhere.
n We have introduced national
last newsletter. We are always happy n In Ely, we have formed a contracts for purchasing items
to hear your ideas, so please keep partnership with East such as kitchens, bathrooms and
them coming. Cambridgeshire District Council to boilers - this has saved us almost
carry out grounds maintenance £1.5 million.
We are still looking at your work, sharing experience, training
When we make savings, we then
suggestions but in the meantime, here and equipment. Feedback from
need to decide where to invest the
are some examples, including some residents has been very positive.
money to provide even better services.
taken from different parts of the n At Hyde Park in Sheffield, we
country, of things we are doing and saved £50,000 by negotiating a
planning to do to provide better value. heating contract - tenants now Please let us have your
pay less for their heating and hot suggestions. Send them to
n After the success of our Internal
water. We even managed to get Joanne Bain, Head of Service
Maintenance Service - which has
the deal backdated, so most Improvement, Sanctuary
delivered savings on average of
households got a refund. Group, Chamber Court, Castle
29% compared with contractors’
Street, Worcester WR1 3ZQ or
costs - we are bringing some n When we need to replace email joanne.bain@sanctuary-
jobs such as communal cleaning lighting systems as part of housing.co.uk
services and grounds refurbishment works, we are
What you told us
National Residents’ Survey 2010
If you have comments or feedback
you would like to share with us on any
issue relating to your home and the
service provided please contact your
Our survey prize draw has been held
and all winners have been notified.
Survey details: Between 16
March and 18 April 2010 Ipsos
MORI conducted 4,507
telephone interviews with
Sanctuary Group residents using
a randomly selected sample of
general needs tenants, sheltered
Thank you to everyone who took For value for money, 80% said their
tenants, supported tenants and
part in our annual satisfaction rent was good value and 57% would
survey. In total, 4,500 residents speak highly of us. Most general
took part and you gave us valuable needs residents said they were unlikely
to move house within three years.
information on how to improve our
services. The survey was carried
out by Ipsos MORI using specially
For sheltered residents, 86% of those
who had used the emergency call
Do you have
trained telephone interviewers
working to Market Research
system in the past year were happy
with the speed of calls being a stair lift?
answered and 90% said staff were
Society guidelines. If so, we’d like to hear from
helpful. A similar number were
A wide range of residents from all satisfied overall with the scheme you. Our national compliance
over the country took part and 83% manager service. team is currently compiling
of those who responded said they details of all the stair lifts in
were satisfied with our services Unsurprisingly when residents were
asked about their priorities, 59% rated our properties. This will help us
overall, including 82% of general
repairs and maintenance as the most to find out where they are and
needs residents and 89% of
sheltered residents. important, followed by the overall to make sure we are fulfilling
quality of homes and keeping tenants our servicing obligations for all
Satisfaction with the repairs and informed. These remain top priorities
stair lifts installed.
maintenance service was slightly for us too and, whilst we have made
lower at 71% of all residents - most many changes in these areas If you have a stair lift and are
were happy that dirt and mess was recently, we will continue to make not sure if it’s being serviced,
kept to a minimum, but less happy improvements in the future. please contact your local office
with the time taken to get a repair. or send an email to
We are currently carrying out more
Most (82%) felt we were good at detailed analysis of the data and NationalComplianceTeam@
keeping residents informed and 61% this will be used to help us improve sanctuary-housing.co.uk.
thought their views were taken into and change our services based on We can then help you by
account. Some 78% preferred to your feedback. making sure the correct
be kept informed by letter and 46% servicing arrangements are
by newsletter - fewer wanted to being made.
In each issue, we bring you an issue) was the result of a review by Connaught and he was confident
update from the National Residents’ the housing consultancy company that the impact on tenants would be
Forum (NRF) - a panel made up of Housing Quality Network. Members negligible. He added that there are
residents from across the country expressed their views and Group adequate funds available in
Chief Executive David Bennett said departmental budgets.
who examine Sanctuary’s plans and
that all feedback currently being
give their views on how services are Catherine Roper-Roberts, Service
collected would be considered
delivered nationally. Here are some Improvement Manager - Property
before any decision is made.
Services, said Property Services has
of the highlights of the meeting held
Ian McDermott, Group Director - now completed a review of the Aids
in September. Property Services, gave the Forum an and Adaptations Service and added
Kate Still, Director of Community update on the situation regarding that a three-month pilot of the new
Investment and Involvement, our contractors Connaught, after the service would take place in
explained that the proposal to pay firm called in the administrators. He Sanctuary Midlands in 2011, before a
Group board members (see last said that plans are already in place national roll out during 2011/12.
to protect works being carried out by
How do I report a repair?
When your home is in need of a Text: If you have a hearing Charter Community Housing:
repair, you want it to be done quickly. impairment or any other disability 07815 946025
So do we, which is why we have then you can contact us by using
Minicom phone number:
been trying to make it as easy as these 24 hour text numbers.
possible for you to report your repair. Rochford Housing: 07824 609748
Online: Via our website at
You can report a repair in the Sanctuary Midlands/Asra Midlands: www.sanctuary-housing.co.uk
following ways: telephone, email, by 07785 772834
Our website also has some handy
text or online. Sanctuary Scotland and Sanctuary hints which should help you deal with
Telephone: Our Customer Service Cumbernauld: 07768 323547 simple repairs, such as dealing with
Centre is staffed 24 hours a day, 7 frozen pipes, resetting a trip switch or
Sanctuary London & South East:
days a week, including weekends clearing a blocked toilet or sink.
and Public Holidays. See back page Please see the Handy Hints section
Sanctuary North and Shiregreen,
for details. in the Repairs Handbook which is
Sheffield: 07717 816793
Email: cscrequests@sanctuary- downloadable from our website or
Sanctuary Shaftesbury and you can request a printed version
housing.co.uk but please do not use
Riviera Housing Trust: 07795 265843 by contacting your local office.
this email to report emergency or
urgent repairs. Sanctuary East (incorporating
Sanctuary Hereward): 07824 609749
Over the past few months,
we have been gathering
personal information from
our residents to help us to
understand your needs
and to make sure everyone
is being treated fairly,
regardless of their age,
religion, disability or
We need to find out more about who less formal methods, such as our To find out more about the work of
is using our services and to make telephone panel. If you would like to the Disability Equality Forum,
sure that everyone can use them if get involved, please contact us on please contact Rachel Carranco on
they need to. We also look at our 0800 012 1991 or email us at 0800 012 1991 or email her at
lettings to make sure the people we getinvolved.rochford@sanctuary- enquiries.rochford@sanctuary-
house fairly reflects those on our housing.co.uk housing.co.uk
housing register and in the wider
community. We’d like to thank everyone who has
With accurate information, we can
plan for the future. Knowing how
completed the information. To date
we know that approximately 60% of
our tenants are female and 88% of
many households contain someone
with a disability, for example, helps us
to budget for adaptations to suit their
those who have provided
information on ethnicity are white
British, with the next largest
needs. We may need to improve
access for those with mobility issues.
significant group being white people
from other backgrounds.
If someone is visually impaired, we Are you struggling to pay your
can ask them if they need information Some 21% of households contain
rent? If so, please contact our
in large print or Braille. someone with a disability and the
main area of disability involves income team - they will be
We also need information about you mobility issues. To help us to consider happy to work with you to set up
to make sure that a variety of views the needs of those households which a manageable arrangement to
are represented when we ask you contain someone with a disability, we clear your rent arrears.
for feedback. At the moment, we’d have set up a Disability Equality
like to encourage more people Forum made up of staff and We are here to help
under the age of 40 to get involved residents. We will report on the
in our residents’ associations, forums forum’s findings and what we plan to Call: 0800 012 1991 or Email:
and focus groups, or through other do about them in future issues. Rochford.incometeam@
Do you want to represent your area and pass on any suggestions We will pay any expenses you incur
neighbourhood? If so, now’s your for improving your neighbourhood. in carrying out this role.
chance! We would like to introduce You will receive training and
‘Street and Block Voices’ - residents guidance on the best person to
speak to about various enquiries. If you would like an informal
who represent their local estate or chat about becoming a
community by acting as a contact You could hold coffee mornings at a representative, please
between their neighbours and communal place once or twice a contact: Laura Guttridge on
Rochford Housing Association. year and we’ll help you to design 0800 012 1991, or email
newsletters to tell your estate and getinvolved.rochford@
We’ll meet with you regularly and neighbours about local events or sanctuary-housing.co.uk.
you can tell us about issues in your projects they may benefit from.
Rochford Standard works
As you may know, the contractor we had originally
appointed to complete our major works programme,
Connaught Partnerships, went into administration
earlier this year.
We have approved the CG Interiors (CGI) team to take
over the contract to deliver the remaining planned
refurbished works programme for phase three. CGI’s
project manager Colin Barnett said “We are extremely
pleased to have secured the interim contract and the
team are committed to delivering all the works originally
planned for phase three of the schedule.” The CGI team
has taken the office based at 3 Harvard Court, Boston
Avenue, Rayleigh to use as the temporary centre of
operations until the end of March 2011 and welcome any
visitors connected with the project.
Work on our Rochford Standard programme of home If you would like more information about the
improvements continues to progress well, and a number Rochford Standard works or are interested in
of properties have been handed back early. If you are getting involved on the residents’ mini-focus group,
interested in viewing the display property in Rayleigh, in please contact us on 0800 012 1991 or e-mail
which you can view the options available for your home, firstname.lastname@example.org
please contact us on 0800 012 1991 for an appointment.
Housing officers Pauline Lengden concerned about, which can include
and Michelle Flowers (pictured) will outstanding repairs, grounds
carry out neighbourhood maintenance, litter, abandoned
Pauline Lengden Michelle Flowers
walkabouts in your area during vehicles and untidy properties.
January, February and March. The next round of walkabouts, which
For more information on any of
The walkabouts allow us to find out take place between 10am - noon
these walkabouts please call us
first hand what issues you are and 2 - 4pm, are detailed below so
0800 012 1991.
do please come along.
Area 1 Area 2 Area 3 Area 4 Area 5 Area 6
4th Jan - am 13th Jan - am 19th Jan - am 27th Jan - am 8th Feb - pm 1st Feb - pm
16th Feb - pm 1st Mar - pm 10th Mar - pm 16th Mar - pm 24th Mar - am 31st Mar - am
Appleyard Avenue Ferry Road Essex Close Creswick Avenue Hatfield Road Salam Walk
Harrogate Drive High Elms Road Worcester Drive Lansdowne Drive Bardfield Way Boston Avenue
Plumberow Mount Bedloes Avenue Church Road Station Avenue Tendring Avenue Hartford Close
Avenue Birchdale Jubilee Road Crown Hill Elsenham Court Maine Crescent
Pulpits Close Grasmere Avenue Leslie Road Francis Walk Sheering Court Regents Close
Lodge Close Lower Road Lodge Close Bull Lane Clavering Court Vernon Avenue
Station Road Oakleigh Avenue Trinity Road Parklands Avenue Fyfield Path Wimarc Crescent
Hillcrest Road Rydal Close Warwick Road Kings Road Rettendon Close
Harris Court The Walk Queens Road Kelvedon Close
Shepherds Court Windermere Hardwick Close
Sudbury Close Avenue High Mead Court
Main Road Goose Cottages Meadowside
Area 7 Area 8 Area 9 Area 10 Area 11 Area 12
13th Jan - am 18th Jan - pm 20th Jan - am 3rd Feb - am 9th Feb - am 15th Feb - pm
3rd Mar - pm 15th Mar - pm 22nd Mar - am 24th Mar - am 9th Mar - am 30th Mar - am
Glebe Close High Street Scotts Hall Road Doggetts Close Rochford Garden Sutton Road
Morrins Close Twyford Avenue Rowan Way Greenways Way Sutton Court Drive
New Road Little Wakering Anchor Lane Oast Way Ormonde Avenue Warwick Drive
Shoebury Road Road Cagefield Road Middlemead Tylney Avenue Rochefort Drive
St Johns Road Coronation Close Stambridge Road Malting Villas Road Percy Cottis Road Queen Elizabeth
Seaview Drive Rodwells Bobbing Close The Drive Chase
Old Hall Court Evergreens Millbourn Court
Mercer Avenue Kimberley Road
Orchard Close Church Road
Ready for winter?
During the recent snow and ice, and ice often stick to the soles of n Finally, if you don’t need to go
many people were confined to shoes and will melt almost outside, then stay indoors, stay
their homes - here are some tips so immediately as your shoes begin warm and stay safe!
you are prepared if we have to warm up. The result is a
slippery surface and the risk of
another big freeze.
n Stock up on extra food such as
tinned foods and long life milk.
n Scooping up heavy piles of snow
is hard work for your back Flats
muscles. Impatience or over
enthusiasm can cause you to
pull a muscle or suffer from
nagging backaches. Shovelling
"pros" recommend curved Rochford Housing Association
shovels versus flat ones; they currently has a number of one
retain snow more effectively.
and two bedroom flats
Choose a shovel of a reasonable
weight. If it's slightly smaller than available for rent to those
most, it might take you longer to aged over 60.
do the job, but you’re more likely
to hurt yourself by constantly Each flat is self contained,
lifting a heavy shovel. including its own kitchen, lounge
n Avoid wearing high-heeled and bathroom. Residents have
shoes or boots outside. Instead, the use of a communal lounge
wear flat shoes with slip resistant and garden. There’s a social club,
soles or rain/snow boots; both of scheme manager on site and a
these provide you with some
24 hour emergency call system.
degree of traction.
If you are interested please
contact us for an application pack
(see back cover for contact
details). We can also arrange for
you to pay an informal visit to one
of the schemes. You don’t have
to be a Rochford Housing
n Check on your neighbours - if Association resident or already
you have elderly or vulnerable live within the Rochford area.
neighbours now might be the
time to see if they are ok, maybe
offer to pick up some shopping
for them when you do yours.
n Take short, flat steps. The heels n If you live in one of our sheltered
and soles of your shoes keep schemes, we have an
contact with the ground as long agreement with Rochford District
as possible, providing you with Council who will come and clear
maximum surface contact. a main pathway from your
n Before heading indoors, shake scheme to the street - however
your umbrella outside. Once they work in order of priority, so
inside, remove your shoes. Snow please bear with us.
Over to you Family
We welcome contributions from residents - if you would Try this fun quiz -
like to submit an item for consideration in Your Voice, our
devised by residents
1 Who was the male who won
contact details are on the back cover. Resident Cyril Strictly Come Dancing in 2009?
Stringer has sent in these gardening tips.
2 What country won the football
world cup in 2010?
Winter in your garden 3 What singer died on 25th June
Don’t forsake your plants Clean and oil garden tools and check
any that need sharpening. Empty the
because the weather is cold hose and put it in the shed, then lag 4 What is the national flower
- they still need attention. the outside tap. of England?
Rake up leaves and debris being
mindful there might be a hedgehog
hibernating. 5 Who was the second man on
6 What is the capital of Brazil?
7 What is the most common gas
in the earth’s atmosphere?
Keep on top of weeds - a light hoe
every couple of weeks is good exercise 8 Which actor played Indiana
and stops the weeds spreading. Jones in the film Raiders of
Reduce the size of large plants as the Lost Ark?
making more work in the spring.
long as there is not a frost, then stake
plants that rock in the wind Give grass a medium height cut if it’s
remembering to fill in any hole getting long but don’t walk on or cut if 9 What nationality was Mozart?
around the base of the plant made it is frosty.
by rocking. If you don’t, the plant will
become waterlogged and when Lay flower tubs on their sides if wet -
temperatures drop the water freezes this will stop them becoming further 10 What is the seed of an oak
around the root killing the plant. waterlogged and freezing in the tree called?
Delicate plants can have a mulch of
garden compost or peat over their Last of all, put a ball in the pond
when icy and remember the birds Please email your answers to;
roots and garden fleece or old getinvolved.rochford@sanctuary-
window nets to cover and protect need a little help with some food and
water, remembering to clear the ice housing.co.uk or send them to the
their foliage. address on the back cover by 31
off their water when frozen.
December is your last chance to put January 2011. The winner will be
in spring bulbs but do not dig in announced in the next edition and
frosty earth. will receive £25 worth of 'love to
Promises update: Why not Wyvern?
Wyvern Community Transport is
housing surgeries a registered charity which
provides a community transport
service for people living in the
Rochford District who need
In the spring edition of ‘Your Voice’ Dates, times and locations are special transport services
we published an article called ‘The listed below: because of age, illness, physical
Second Office Debate’. One of our and mental disability, low
Great Wakering income or because of a lack of
offer document promises was to
rural public transport.
offer a second office for residents. Bellhouse, High Street, 26 Jan 2011
1pm to 4pm Wyvern has a fleet of minibuses
We asked you to tell us what you
with special adaptations for
would use the office for, where it Hockley wheelchair access for group
should be and how often you would
transport. It also has access to
use it. We also gathered your views Spa Court, Greensward Lane, 25 Jan cars provided by volunteers who
via the tenant telephone and email 2011 2.30pm to 4.30pm use their own vehicles for
panel, residents’ forum, resident individual journeys. Members can
profile form and annual resident Rayleigh use the scheme for various
survey for 2009. purposes including:
Chignal House 10 Feb 2011 10am
We took the results to the Residents’ to 12pm n Hospital appointments/visiting
Forum meeting in July, where several
Britton Court 23 Mar 2011 2.30pm n Social/day centres
members felt that the low response
suggested that a second office was to 4.30pm n Lunch clubs
not needed. It was also noted that Frances Cottee Lodge 15 Apr 2011 n Further education
the offer document doesn't take into 10am to 12pm.
account the costs involved, reflect n Rehabilitation classes
improvements already made since n Visiting friends and family
transfer including paying rent online Just turn up, no appointment is
and over the phone, and that n Shopping
needed. If you have any
tenants attend local surgeries held comments or suggestions n Doctor, dentist, optician or
prior to resident association please contact Karen Johnson chiropodist appointments
meetings where staff are present. on 0800 012 1991 or email There is an annual membership
Therefore, we’ve decided to use Karen.johnson@sanctuary- fee of £5 and each journey is
sheltered schemes to hold ‘housing housing.co.uk charged at £2.50 for the first four
surgeries’. We will try this system out miles and 50p thereafter for each
for six months and will then see if extra mile. For further information,
there is enough interest to continue. call Wyvern on 01702 544551.
This newsletter can be translated
into other languages, large print
Rochford Housing Association, and Braille or recorded on to
Rumsey House, Locks Hill, Rochford, Essex, SS4 1BB
audio CD/tape. Please contact
Telephone: 0800 012 1991 or 01702 533460 your local office for details. This
Fax: 01702 533492 will be made available to you
within eight weeks.
If you have any comments or a story for this
newsletter please contact: Rochford Housing Association Limited, an exempt
charity, is a subsidiary of Sanctuary Housing
Phil Ellis, newsletter editor: 01905 334124 Association, an exempt charity.
or email email@example.com www.sanctuary-housing.co.uk