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Amazing Associates = Something More

VIEWS: 162 PAGES: 21

                                                           Special Issue!
                                                              May 2008

 The News MagaziNe of saiNT Mary’s healTh Care

Amazing Associates
 = Something More

National Health                         Multicultural affairs
Care Week                               excellence in action
May 11-17                               Phenomenal Physicians
                                                                                                                                                                                                                                      letter from the ceo

May 2008

Jeanne DeBruyn, PhD
                                       contents                                                                            amazing.

Staff WritErS
Katherine halloran
Faith Shovein
                                       4    Quick reads                                                                    This word refers to a feeling of “sudden wonder or astonishment.” It’s a strong term, and
                                                                                                                           frankly, one that’s overused in our culture. But when I learned that “Amazing Associates

                                       5    associate Classes                                                              = Something More” was the theme of this year’s National Health Care Week, I found
                                                                                                                           myself nodding in agreement, because our associates often amaze me: they do create
Stevens advertising
                                       6    foundation News » Kicking off this year’s Associate Giving Campaign.
                                                                                                                           “sudden wonder” every day throughout our system.

PHoto CoNtributorS                                                                                                         The nurse at the bedside; the physician who has only a few moments to answer
                                            living healthy » How does laughter improve your health and the workplace?      questions but takes as much time as the patient needs to feel reassured; the dedication
Melissa Cunningham
                                                                                                                           and hard work of ancillary service staff, the incredible skill of our physicists, surgeons
Rodney Robinson
amy Piwowar                                 oTe News                                                                       and technicians; and our state-of-the-art technology — these are all amazing.
Wayne Mounts
                                                                                                                           I’m proud to be a part of National Health Care Week, not only because of our profession,
Within is the news magazine of
Saint Mary’s health Care and is
                                       10   National health Care week » May 11–17, “Amazing Associates =
                                            Something More.” Throughout this issue, see the photos and names of some
                                                                                                                           which is dedicated to curing and healing, but mostly because at Saint Mary’s, we do
                                                                                                                           amazing work every day in hundreds of ways.
                                            amazing associates from Saint Mary’s Health Care, Advantage Health Physician
published monthly. Submissions,
                                            Network and other affiliates. Is your picture or name in here?                 Although a week is too short a time to tell our associates how much we appreciate
questions and comments
are encouraged.                                                                                                            them and their efforts, the National Health Care Week task force (also made up of            Mission statement
                                            Pages 10-11: Amazing Associates = Something More                               amazing associates) has planned six days of special events, award ceremonies and gifts       We serve together in Trinity Health,
                                            Pages 12-13: We support each other.
                                                                                                                           for all. It’s a week planned just for you. You are amazing.                                  in the spirit of the Gospel, to heal body,
                                            Pages 14-15: We communicate openly, honestly.
                                                                                                                                                                                                                        mind and spirit, to improve the health
                                            Pages 16-17: We are fully present.
                                                                                                                                                                                                                        of our communities and to steward
Questions or comments?                      Pages 18-19: We are all accountable.
                                                                                                                                                                                                                        the resources entrusted to us.
E-mail:         Pages 20-21: National Health Care Week Events Calendar » Pull out this
Phone: 616.913.1897                         calendar as a reminder of this week’s special events.
Fax: 616.913.1899                           Pages 22-23: We trust and assume good intentions.                                                                                                                           Core Values
interoffice Mail: Jeanne DeBruyn,           Pages 24-25: We are continuous learners.                                                                                                                                    Respect
                                            Pages 26-28: Continuous Learners » See who has been recognized for advancing   Philip H. McCorkle, Jr.                                                                      Social Justice
PhD, Fund Development
                                            their learning at Saint Mary’s.                                                President and CEO                                                                            Compassion
                                            Page 29: Providing Something More » Read how these associates provide          Saint Mary’s Health Care                                                                     Care of the Poor and Underserved
got news?
                                            everyone with something more.                                                                                                                                               Excellence
Please send via e-mail or
interoffice mail to the editor.             Pages 30-31: Our Amazing Associates » Look for your name and other
Submissions must be received                amazing associates.
by the first of the month before
publication. include your name,
department, and a way for us to
contact you.                           33   a letter to our Nurses » Read what Liz Murphy, VP, Chief Nursing Officer,
                                            says to honor our nurses for National Nurses Week.

                                       34   Nursing excellence awards » Learn how last year’s award winners used
                                            their scholarship funds to improve patient care.

                                       36   Phenomenal Physicians » Read why associates love working with the
                                            medical staff at Saint Mary’s.

                                       38   letters of appreciation

        100% post-consumer content     40   Coming events
        recycled paper, manufactured
        by windpower.

                                                                                                                                                                                                                                   May 2008      » Within » 3
quick reads                                                                                                                                                                                                                                                                                                                                                                  quick reads

                                                                                                                                                                                                                      August 2007

    best and brightest                             Special May discount at                        the Hauenstein Center
                                                                                                                                                     Within Within
                                                                                                                                                                                                                                                                                       March 2008

    For the fifth consecutive year, Saint Mary’s   the Wege institute                             Progress Checklist                                  THE NEWS MAGA
                                                                                                                                                                      ZINE OF SAINT MARY’
                                                                                                                                                                                            S HEALT H CARE            THE NEWS MAGA
                                                                                                                                                                                                                                      ZINE OF SAIN
                                                                                                                                                                                                                                                     T MARY ’S HEAL
                                                                                                                                                                                                                                                                   TH CARE
                                                                                                                                                                                                                                                                                                      National award Winner: Within
    Health Care has been named one of              Spring into health and well-being by           Construction of The Hauenstein Center                                                                                                                                                               the League of american Communication Professionals (LaCP)
    “West Michigan’s 101 Best and Brightest        rewarding yourself, associates, family and     progresses each day, coming closer to                                                                                                                                       Letters from
                                                                                                                                                                                                                                                                                                     designated Within as a Silver winner for 2007. LaCP awarded perfect
    Companies to Work for.”                                                                                                                                                                                                                                                                          scores on Within’s relevance, focus, variety of features and message
                                                                                                                                                                                                                                                                              Our Patients

                                                   friends with a gift certificate to The Wege    completion. Starting strategically at the                                                                                                                                   Stars of
                                                                                                                                                                                                                                                                              Saint Mary’s

                                                   Institute: Mind, Body and Spirit. Purchase     bottom, completing the interior of Level                                                                                                                                   Excellence
                                                                                                                                                                                                                                                                             in Action
                                                                                                                                                                                                                                                                                                     clarity. Within received near perfect scores on all the other categories.
                           The Michigan            five gift certificates and receive one of      One is the current focus. All the drywall
                                                                                                                                                                                                                                                                             Care Ethics             More than 550 publications competed in this year’s awards, and Within
                           Business and            equal value free! Give the perfect Mother’s    for the first floor is hung, and the primer                                                                                                                                                       was noted to be number 52 out of all entries, and number three in our
                           Professional            Day gift this year by purchasing massage       paint for much of the first level has been                                  Brains & Brawn   enstein Center
                                                                                                                                                                                                                                                                                                    competition class. thanks for your readership and your contributions to
                           Association awards      or acupuncture services.                       applied. Other structures for the first floor
                                                                                                                                                                               Building The Hau
                                                                                                                                                                                                                    Brainpower on
                                                                                                                                                                                                                                                                                                    Saint Mary’s health Care’s award-winning magazine!
                                                                                                                                                                                                             Excellence in Acti
                           this designation                                                       are being added, such as the supports                  Letters from Our
                                                                                                                                                                                                                          at Its Best
                                                                                                                                                                                                               Health Care Ethics
                           to “companies           Special Visit from u.S.                        for the exam lights in all the Emergency
                                                                                                                                                         Giving Campaign

                           that recognize
                           employees as
                                                   deputy Secretary                               rooms, the installation of the sprinkler
                                                                                                  system on this floor and the metal studs
                           their greatest          U.S. Deputy Secretary of Health and
                                                                                                  for the rated walls.
                                                                                                                                                   Sister Myra bergman’s                                                                                                         Jubilarians was Sister Myra Bergman who                   While Sister Myra’s contributions are
                                                   Human Services Tevi Troy, PhD, came to                                                                                                                                                                                        has now served for 50 years as a Sister of                too numerous to mention, if one took
                           assets and work
                                                   Saint Mary’s on March 18 to announce
                                                                                                                                                   Jubilee—Fifty years of service                                                                                                Mercy. We want to take this opportunity to                the time to look, it’s highly likely that
                           with imagination                                                       “Two architects are currently designing
                           and conviction          the implementation of electronic medical                                                                                                            On Sunday, May 4,                                                         thank Sister Myra for her faithful dedication             Sister Myra’s hand can be found in even
                                                                                                  the connector from the parking                                                                       The Religious Order                                                       to the values and mission of her Order and                the smallest details of the Saint Mary’s
                           to create               records and to thank local hospitals for
                                                                                                  structure to the other three buildings,”                                                             of the Sisters of Mercy                                                   to recognize the significant role Sister Myra             experience. Thank you, Sister Myra, for
    organizational value and business results      consumer health care. As chief operating
                                                                                                  said Jim Miller, vice president of major                                                             gathered in Farmington                                                    has played at Saint Mary’s, from her work                 your extraordinary service. Be sure to
    through their people.”                         officer of the largest civilian department,
                                                                                                  construction projects. “You can also see                                                             Hills to recognize                                                        with ethical issues to the critical role she              congratulate Sister Myra when you see her.
                                                   Troy handles all operations for Medicaid,
                                                                                                  where the construction workers are                                                                   milestones of service.                                                    played in the development of Saint Mary’s
    Saint Mary’s Health Care has also received     Medicare, public health and medical
                                                                                                  placing the metal panels on the exterior                                                             One of the                                                                HealthLink—Heartside.
    two elite awards in areas where we have        research, as well as many other health
                                                                                                  of The Hauenstein Center.”
    been the strongest. Saint Mary’s received      issues. WZZM 13 noted on its Web site
    an elite award for communication in 2007       that Saint Mary’s is almost ready to go
                                                                                                  A patient-friendly and tech-savvy benefit
    and an elite award for the area of diversity   paperless and mentioned Greg Forzley,
                                                                                                  in The Hauenstein Center will be jacks for                                                                                                                                                                                                                          associate perks
    and inclusion in 2005.                         MD, medical director of Informatics, who
                                                                                                  headphones on all inpatient beds. These
                                                   helped to bring Troy to Saint Mary’s for his
                                                                                                  will enable patients to listen to their MP3
                                                                                                                                                   spanish Classes                                                                                                               The wege institute                                        The lacks Cancer Center
    Published and Presented                        announcement.
                                                                                                  players or to satellite radio while sitting in
                                                                                                                                                   Spanish I classes are free for associates.
                                                                                                                                                                                                                                                                                 special Partner Massage                                   Mid-morning Meditation at
                                                                                                                                                   Meets Wednesdays, from 4–6 p.m., from
    Timothy Fitzgerald, MD, Director of                                                           their beds.                                                                                                                                                                    Enjoy this opportunity for you and another                The lacks Cancer Center
                                                                                                                                                   May 7 through June 25. This eight-week
    Surgical Oncology at The Lacks Cancer                                                                                                                                                                                                                                        person to experience and learn the                        Learn how meditation enhances relaxation,
                                                                                                                                                   course is taught by Daniela Boppel and
    Center, and Stanley Sherman, MD of West                                                       Keep following the latest updates to                                                                                                                                           techniques used for an effective massage.                 wellness and wholeness through these
                                                                                                                                                   meets in Wege 14. You may register on
    Michigan Surgical Services, presented                                                         see how this phenomenal building is                                                                                                                                            This class will combine techniques of hot                 sessions offered the first and third
                                                                                                                                                   HealthStream for this class.
    their research regarding mammographic                                                         progressing toward completion.                                                                                                                                                 stone therapy, traditional Thai massage,                  Wednesdays of each month, from
    findings of breast cancer and its                                                                                                                                                                                                                                            reflexology and basic massage. Massage                    10:30–11:30 a.m. Mid-morning meditation
                                                                                                                                                   Computer Classes
    relationship to the surgical findings at                                                      Shopping List for                                Enhance your computer savvy                                                                                                   reduces tension and eases chronic pain,                   is specifically designed for those living
    the Midwest Surgical Association in                                                           The Hauenstein Center                            through these software classes, FREE                                                                                          leaving the recipient with a heightened                   with cancer and other chronic or life-
    August 2007. These two Grand Rapids                                                                                                                                                                                                                                          sense of health and well-being. Cost is                   threatening diseases, their caregivers and
    physicians and their team were invited
                                                                                                  3 All the audio/visual equipment ordered         for all associates.
                                                                                                                                                                                                                                                                                 $45 per couple and the class meets on                     health care associates. Held in the fifth floor
    to do a poster presentation. The study’s                                                      3 The headwall units for inpatient               introduction to Excel 2000                                                                                                    Thursday, May 22, from 6–8 p.m. in The                    of The Lacks Cancer Center. Free to all, but
    results were published additionally in the                                                       rooms ordered                                 Wednesday, May 14, 9 a.m.–2 p.m.                                                                                              Wege Center. Call 616.752.6923 to register.               please call 752.5233 to reserve your place.
    March 2008 edition of American Journal                                                        3 Nurse Call System ordered, with                introduction to Word 2000, Part 1                                                                                             feldenkrais                                               Nutrition and Cancer: Before, During
    of Surgery. Also in March, the Archives of                                                       installation to begin soon                    Thursday, May 15, 9 a.m.–noon                                                                                                 Movement exploration is performed                         and after Treatment
    Internal Medicine published Fitzgerald’s
    research findings about colon cancer
                                                                                                  3 Flat screen televisions for patient            Call 752.6144 or visit http://islearning.                                                                                     in a slow, gentle manner that results in                  Learn about the nutritional support
                                                                                                     rooms, nursing lounges and           to register. All                                                                                relaxation, improved posture and easier                   needed to manage cancer treatment and
    treatment. Fitzgerald, along with a team                                                                                                                                                                                                                                     mobility. Awareness Through Movement                      its side effects, free of charge. The class
                                                                                                     Emergency rooms ordered                       classes are held in the TIS Training Room,
    from Michigan State University, studied                                                                                                                                                                                                                                      classes increase your ability to sense                    meets in Lacks Conference Room 1A on
                                                                                                                                                   lower level of The Wege Center.
    whether Medicaid enrollment influenced                                                                                                                                                                                                                                       differences in how you move and to                        the first Tuesday of each month at 10 a.m.
    the treatment plan for elderly patients                                                                                                                                                                                                                                      learn which movements work better and                     and on the third Tuesday of each month
    with stage III colon cancer across the                                                                                                                                                                                                                                       with greater ease.                                        at 2 p.m. Upcoming classes are May 6 at
    state of Michigan. The study concluded                                                                                                                                                                                                                                       When: Every Thursday, 4–5 p.m.                            2 p.m. and May 20 at 10 a.m. For more
    that Medicaid enrollment is associated                                                                                                                                                                                                                                       Cost: $15 per person per class or $50/mo.                 information, call 752.5237.
    with disparate colon cancer treatment.                                                                                                                                                                                                                                       Call: 616.233.3499

    4 » Within » May 2008                                                                                                                                                                                                                                                                                                                                     May 2008    » Within » 5
                                                                                                                                                                        Build Something More
                        Larry Wells, Environmental Services
                        “It feels good to give back to the community; it beautifies
                        the community and I am investing in my job.”
                                                                                                                                                                                         by giving to the service or program that
                        2008 Associate Giving Campaign                                                                                                                                   means something more to you.

“i Wish …”
                                                                                                                                                           Please complete the following steps so we may acknowledge your gift. All gift amounts will be confidential. Mail to: Saint Mary’s Doran Foundation,
                                                                                                                      More than half of our                200 Jefferson SE, Grand Rapids, MI 49503. You may also fax your completed form to 913.1899 or send via interoffice mail.
                                                                                                                      associate donors are part
                                                                                                                      of the President’s Circle.            1. PLEaSE CoMPLEtE tHiS iNforMatioN                                                   3. tELL uS about your gift
 Saint Mary’s Doran Foundation is pleased to offer this Wish List as an opportunity for you to provide                Check out these giving
                                                                                                                                                           Full name: ______________________________________________________                     q yes, i would like to grant, or help to grant, the following wish:
 funds to purchase one or more of the items listed. Each item directly benefits the patients and                      opportunities and benefits
 families served by Saint Mary’s by adding something more to their experience.                                        of becoming a President’s            Dept/Site of Employment: __________________________________________                       ____________________________________________________________
 If you would like to make a gift to purchase one of the wish list items, please indicate your selected               Circle member:
                                                                                                                                                           home address: ___________________________________________________
 item on the giving form.                                                                                                                                                                                                                        q yes, i would like my gift to benefit (name of service or program optional):
                                                                                                                      SPoNSor LEVEL
                                                                                                                        Donation equivalent of                                                                                                       ____________________________________________________________
                                                                                                                        eight hours of pay or more         home Phone: ____________________________________________________
 Saint Mary’s HealthLink—                 ortho/Neuro                          iiu                                      Benefits: Name on Annual                                                                                                     *If you do not indicate your preference, your gift will be used where it is
 browning Claytor                           Laptop computer for patient use      21 Portable CD Players/Radios for                                          2. SELECt PayMENt oPtioN
                                          u                                    u                                        Donor Wall and invited to                                                                                                    needed most.
 u Personal care items ($250)               ($1,000)                             Patients ($30 each)                    Associate Reception in The Lacks
 u Children’s activity table and          u Projector for patient and family   u Laptop computer for patient use        Cancer Center                      Join other associates and make a gift to the associate Giving Campaign.
                                                                                                                                                                                                                                                 My totaL aNNuaL gift = $__________________________________________
   chairs ($250)                            education ($2,000)                   ($1,000)                                                                  it’s easy to do and it feels good to be a part of building something more.
                                                                                                                                                                                                                                                    (Please enter gross amount. If donating time, your actual gift will be less income
 u Transportation vouchers for                                                 u Prepaid phone cards for              PartNEr LEVEL                        q EaSy PayroLL dEduCtioN each pay period for 26 pay periods (one year)                   taxes in accordance with the IRS.)
   patients ($500)                        Psychiatric Medical                    families to call home – various        Donation equivalent of 16 hours
                                                                                                                                                             amount of each payroll deduction:
                                          department                             increments ($150)                      of pay or more
                                                                                                                                                                                                                                                 q   this gift is in memory of/honor of (circle one; optional):
 Saint Mary’s HealthLink—                 u   Music system for community
                                                                                                                        Benefits: Name with special            q $5    q $7     q $10      q $15      q $20     q Other ________________
 Clinica Santa Maria                          areas ($1,600)                   Labor & delivery                         recognition on Annual Donor                                                                                                  ____________________________________________________________
                                                                                                                                                               q i authorize the Saint Mary’s Doran Foundation to deduct the equivalency of
 u Educational materials/videos for                                            u CD players with external speakers      Wall, invited to Associate             one hour of my pay each pay period for 26 pay periods.
   expectant mothers ($500)               the Personal Care area                 for the nursery ($75 each)             Reception in The Lacks Cancer                                                                                             4. SigN to CoNfirM your CoMMitMENt
                                                                                                                                                               (Example: $5 per pay period x 26 pay periods = $130 total annual gift)
 u Laptop computer for patient            (The Lacks Cancer Center)            u Nature Sounds CDs (heart,              Center, invited to Distinguished
   education ($1,000)                     u Wigs and other personal care         ocean, wind) ($20 each)                Friends event, along with
                                             items ($100-$500)                 u Bouncy seats – for education and
                                                                                                                                                           q oNE-tiME PayroLL dEduCtioN of $ ______________________________                          Thank you for your gift! Your signature confirms your commitment to building
                                                                                                                        community friends of
 diabetes Center                          u Personal care item sets              care ($100)                                                                                                                                                         something more at Saint Mary’s.
                                                                                                                        Saint Mary’s
 u   Medication vouchers for patients                                          u Infant swings – for education                                             q ______ HourS of Paid tiME off (Pto) to be deducted according to the
     ($100 each)                          Sleep Lab                              and care ($150)                                                             following schedule:
                                                                                                                      aMbaSSador LEVEL                                                                                                           SigNaturE: ________________________________________________________
                                          u DVDs for patient library                                                    Donation of the equivalency of         _______ hours deducted in ____________________(enter month, year).
 Emergency / trauma                         ($200)                             think first Program                      one hour of pay per pay period         PtO can be deducted in any full hour amount quarterly, biannually, or annually.   q    My gift qualifies me as a President’s Circle member.
 u Portable DVD players ($100 each)       u Ten TV/DVD ($250 each)             u   30 Children’s bicycle helmets                                               Staff only. if no schedule is specified, the deduction will occur the first pay       i am a member at the…
                                                                                                                        Example: pay rate of $10 per
 u Portable video games for                                                        ($40 each)
                                                                                                                        hour with 26 pay periods per           period in July 2008.
   children ($100 each)                   Warren reynolds Library                                                                                                                                                                                    q Sponsor level (one day of PtO or equivalent)
                                                                                                                        year = an annual gift of $260
                                          (The Lacks Cancer Center)            Mcauley/advanced                                                            q CHECk made payable to Saint Mary’s Doran Foundation                                     q Partner level (two days of PtO or equivalent)
 Epilepsy Monitoring unit                 u Relaxation CDs for patients and    Speciality Care                          Benefits: Same as Partner Level,
 u DVDs for patient library ($200)           families ($200)                   u Video equipment for Patient            with distinguished recognition     q CrEdit Card (circle one) Visa         Mastercard   AmEx   Discover                      q ambassador level (one hour of pay per pay period)
 u Gift certificates for craft supplies   u 25 Videos/DVDs for cancer            Education Room ($4,700)                on a dedicated portion of the
                                                                                                                                                               Credit Card number: _______________________________________________               q   i have included Saint Mary’s in my will or other estate plans.
   ($50 each)                                patients ($75 each)               u Furniture for Patient Education
                                                                                                                        Annual Donor Wall
                                                                                                                                                               Exp. Date:________________________________________________________                q   i prefer to make this gift anonymously.
                                                                                 Room ($1,200)                          Ambassadors receive a lapel pin
 Saint Mary’s HealthLink—                 asthma                                                                        recognizing their commitment
                                                                                                                                                               Signature: _______________________________________________________
                                                                                                                                                                                                                                                 q i have a question about giving, please contact me.
 Heartside                                u	 llergy Proof Mattress & Pillow
                                           	                                   NiCu                                     Associates are recognized at
 u Transportation vouchers for                Covers ($50 to $250 each)        u Hospital grade rockers ($500)                                                                                                                                       Phone: __________________________________________________________
                                                                                                                        Distinguished Friends event            you can make a secure credit card gift online at
   patients ($500)                                                             u 50 Parent memory books                 along with special community           Just click the doNatE NoW button and follow the instructions.                         E-mail: __________________________________________________________
 u TV/DVD for education ($250)                                                   ($10 each)                             friends of Saint Mary’s

 the Lacks Cancer Center
 u Transportation vouchers for            Wishes granted!                                                             return your giving form to:

   patients ($100)                        Saint Mary’s HealthLink—             Heritage Pediatrics
 u DVDs for patients receiving
                                          browning Claytor and Sparta          u Children’s books for Reach Out and   Saint Mary’s Doran Foundation                                     Kristine Pratt, Advantage Health
                                          Health Center                          Read Program ($1,500)
   chemotherapy ($100)                    u Car seats ($1,000)                                                        200 Jefferson SE                                                  “I believe in Saint Mary’s and the work that they do for our community. When I give to
                                                                               NiCu                                   Grand Rapids, Mi 49503
                                          Mcauley/advanced Specialty Care      u 1 hospital grade rocking chair
                                                                                                                                                                                        the Foundation, I’m giving back a little bit to an organization that has given me a lot.”
                                          u Bus tickets/cab vouchers ($500)      ($500)
                                                                                                                                                                                                                                                                                                 May 2008      » Within » 7
living healthy                                                                                                                                      living healthy                                                                                               otE reminders

    When Laughter Helps                                                                                                                             senior health and
                                                                                                                                                    fitness Day
                                                                                                                                                                                             Keep looking Professional
                                                                                                                                                                                             As warmer weather approaches, our wardrobes tend to change with the

    in the Workplace
                                                                                                                                                                                             temperature. Now might be an excellent time to review the Saint Mary’s
                                                                                                                                                    Be a continuous learner into your        Professional Image Policy (Institutional Policy #3-108) to make sure our image is
                                                                                                                                                    senior years.                            positive and exceeds the standards set by the organization. This policy can be
                                                                                                                                                    • Wednesday, May 28, 9 a.m.–3 p.m.,      found on the intranet or can be provided by your manager.
                                                                                                                                                    • Forest Hills Fine Arts Center.
                                                                                                      H a H a!
                                                                                                       HEE!                                         • Free admission and refreshments
    One impressive research study estimate stated that a 15
    percent increase in morale could account for as much as a
                                                                                                                                                      provided.                              you’ve got Mail!
    40 percent increase in productivity.                                                                                                            this annual event provides you with
                                                                                                                                                                                             Check it out on GroupWise. Associates may use our new computer kiosks to
                                                                                                                                                    nearly everything that you need
                                                                                                                                                                                             access their e-mail, the MyBenefits site, HealthStream modules, Rewards
                                                                                                                                                    to know to be healthy, happy and
                                                                                                                                                                                             and Recognition, or to apply for a Saint Mary’s
    By integrating humor into your workday,             sensitive,” but it’s about respecting the      In the workplace, there are many ways        successful in your senior years.
                                                                                                                                                                                             position. Two kiosks are available in the Wege
    you can be more productive while                    people around you. Nobody wants to be          to make associates laugh or smile.                                                    Center (located on Wege 1 and 2 in the phone
    remaining serious about your goals,                 made the butt of jokes, and it’s best to       Sending an encouraging e-card from the       Get knowledgeable through the
                                                                                                                                                                                             banks by the elevators) and there is an
    responsibilities and values. However, it is         joke about a neutral topic.                    Rewards and Recognition Web site to a        Lecture Series, sponsored by Saint
                                                                                                                                                                                             additional kiosk on the second floor of the
    important to know your audience and                                                                fellow associate, leaving a cookie on an     Mary’s health Care. the Lecture Series
                                                                                                                                                                                             main hospital near the Copy Center. You
    make sure that your humor won’t be seen            • Emulate Seinfeld, not The Office:             associate’s desk and giving an unexpected    focuses on health and fitness issues
                                                                                                                                                                                             may also use the computers in the Main
    as offensive. Check out the following                Reruns of Seinfeld, or any of his stand-      compliment are all acts that leave people    affecting today’s senior citizens.
                                                                                                                                                                                             Café, the Health Sciences Library and
    Web site for more information: www.                  up routines, provide perfect examples         with a smile.                                                                         the Warren Reynolds                                    of (mostly) inoffensive but hilarious                                                      Join in on the excitement of short,
                                                                                                                                                                                             Library to check
                                                         comedy. Everyone can relate to these                                                       complimentary fitness classes. Learn
                                                                                                                                                                                             your e-mail.
    here are guidelines to remember when                 jokes because they generally target                                                        tips about hairstyle, color and makeup
                                                         human nature and the quirks of society.       work environments that                       or get a relaxing massage.
    you’re telling jokes around the office:
                                                         Seinfeld makes us laugh at ourselves,         encourage humor tend to
    • Think of the Message: Ask yourself what            and not at the expense of others. Steve                                                    Get freebies at this event! Giveaways
                                                         Carell’s character on The Office, however,    be happier, less stressed and                and samples will be handed out by
      the point of your joke is.

    • Know Your Audience: If you’re teasing
                                                         gives perfect examples of what not to         more productive, so challenge                local companies. Door prizes worth       Prepare your will for free
                                                         do. From belittling people, to singling       yourself to incorporate laughter             up to $250 will be given out through
      someone about a physical feature, a scar,          out people based on weight, sex, race                                                      a random drawing.
                                                                                                       into your daily regimen.                                                              If you participate in the MetLife Supplemental Life insurance plan, you have access
      for example, do you know them well                 and other features, “Michael” tickles our                                                                                           — at no additional charge — to Will Preparation. Having an up-to-date will is one
      enough to know if they are comfortable             funny bone because he’s so outrageous                                                      For more information on this event,      of the most important things you can do for your family. Without a will, your assets
      enough with that feature, or would                 and constantly does exactly what you                                                       please visit       may be distributed according to state law and not in accordance with your wishes.
      mentioning it be hurtful?                          shouldn’t do!                                                                              or
                                                                                                       Work environments that encourage                                                      An up-to-date will establishes important decisions about the distribution of your
    • Leave Serious Topics Alone: Don’t joke                                                           humor tend to be happier, less stressed                                               assets. That’s why Will Preparation is such an important benefit for Trinity Health
      about topics that are controversial or                                                           and more productive, so challenge                                                     associates. With this service, you have access to an important financial planning
      painful to someone else, such as death,                    Humor and                             yourself to incorporate laughter into your                                            service that helps you ensure your family’s future.
                                                                                                       daily regimen. The benefits of laughter
      physical disabilities, sexual harassment or                  laughter                            are too numerous to ignore. Besides, it                                               Trinity Health associates who participate in MetLife’s Supplemental Life Insurance
      racial inequalities (or race in general). Just
      don’t do it.                                              are proven to:                         takes 16 muscles to frown and only three                                              plan can access the service by calling Hyatt Legal Plans toll-free, Monday through
                                                                 • Reduce stress, anxiety              muscles to smile. Which would you prefer?                                             Friday, 8 a.m.–6 p.m. Eastern Time.
    • Be Careful of Politics: While a number                            and tension
      of people make political jokes, it’s very         • Promote psychological well-being                                                                                                   hyatt legal Plans’ Toll-free Number: 1.800.821.6400
      important to know your audience, and                         • Elevate your mood
      avoid making political jokes that would                   • increase pain tolerance                                                                                                    Trinity health group Number: 105068
      offend someone of a different ideology.
                                                          • improve cardiovascular function
    • When In Doubt, Leave It Out: If you’re                  • improve immune function
      not sure how a joke will be received,                  • Exercise the internal organs
      it’s best not to tell it. Some people say
      society is too “politically correct” or that
      people offended by certain jokes are “too

    8 » Within » May 2008                                                                                                                                                                                                                                May 2008   » Within » 9

                                                                                                                                                                                                                                                                                                            NATIONAL HEALTH CARE WEEK 2008
                                 Amazing Associates                                                                                                                 National Health Care Week 2008
                                                                                                                                                                                                                          Special Events
                                  = Something More                                                                                                                  Nursing excellence awards                    interdepartmental
                                                                                                                                                                                                                 Thank you Cards
                                                                                                                                                                                                                                                               Departmental Potlucks
                                                                                                                                                                    To honor our nurses this year, the annual                                                  Share your favorite dish with your
                                                                                                                                                                    Nursing Excellence Awards will be given      Take a moment to show another                 department’s associates on any given
                                                                                                                                                                    to seven nurses, including a new award       department how much you appreciate            day this week. You decide when to
                                          this special issue of Within celebrates national hospital Week and national                                               for this year. This new award will be        and support them in providing their best      celebrate with your associates during this
                                          nurses Week, which Saint Mary’s combines into national health Care Week.                                                  granted to one non-bedside nurse. Come       to our patients, guests and each other. By    week. Bring a dish that means something
                                                                                                                                                                    join the fun and excitement of the Nursing   building and strengthening collaborative      to you. Take pictures of your potluck,
                                           this month’s issue is dedicated to our amazing associates, volunteers and                                                Excellence Awards on Wednesday, May 14,      relationships across boundaries, we make      then share them with each other and
                                                                                                                                                                    from 1–3 p.m. on 5 Lacks. Learn to juggle                                                  Within for future publication.
                                          physicians who provide our promised excellent experience to patients and                                                  from Laurie Young, world-renowned
                                                                                                                                                                                                                 Saint Mary’s a better place for everyone.
                                                                                                                                                                                                                 We’ll supply the cards along with this
                                           guests. Experiencing excellence in every interaction with every person is                                                presenter and “joggler” and see who this     issue of Within; all you have to do is pass   For special fun, have everyone in your
                                                                                                                                                                    year’s deserving nurses are.                 them around in your department, as            department bring in a baby picture, then
                                               what differentiates Saint Mary’s from other health care providers.                                                                                                you do for birthdays and other special        try to match the baby picture to the
                                                                                                                                                                    Meetings with Phil McCorkle                  events, so everyone can sign and/or           associate. It’s sure to bring some laughs.
                                                                                                                                                                    Talk in person with your president           add a personal note. After the card is

                                 T    his year’s National Health Care Week theme, “Amazing
                                      Associates = Something More,” focuses on you: the
                                 associate. Saint Mary’s wants to show appreciation and
                                                                                                   time to get your hands blessed, walk the labyrinth or get a
                                                                                                   massage. Go to a movie with a friend, learn how to juggle and
                                                                                                   have Phil McCorkle, our President and CEO, tell you personally
                                                                                                                                                                    and CEO about what concerns you.
                                                                                                                                                                    Listen to Phil McCorkle as he shares his
                                                                                                                                                                                                                 signed, designate someone to personally
                                                                                                                                                                                                                 deliver it to the recognized department
                                                                                                                                                                                                                 or departments. A nice touch may be to
                                                                                                                                                                                                                                                               Plasma screen slide show
                                                                                                                                                                                                                                                               Watch the slide show daily for
                                                                                                                                                                    appreciation for all that you do. Attend                                                   schedules of special events, raffle
                                 gratitude for our amazing associates throughout this entire       how much he appreciates you as an associate of Saint Mary’s      one of these meetings to catch up on         bring treats along with the appreciation      winners and your picture! On the
                                 week and this entire issue of Within by providing you with        Health Care. Send someone an e-card or send a whole              the latest information about the Master      card. If your department needs more           plasma screens, the slide show will
                                 Something More. We are celebrating and honoring you not           department a card of appreciation to show you really care.       Campus Plan and The Hauenstein Center.       cards, they may be picked up in the front     feature you, our amazing associates.
                                 only as an amazing associate, but also for the amazing person                                                                                                                   office of OTE.
                                 that you are.                                                     Some of the names of Amazing Associates were sent to
                                                                                                   Within by amazing Saint Mary’s leaders. So, check out this
                                 Throughout this week, look for special giveaways, prizes, cards   special Within to see if your name or picture is listed as an
                                 and ceremonies that celebrate and honor you. Take some            amazing associate!

                                                                                                                                                                                                                                                                                                                                          NATIONAL HEALTH CARE WEEK 2008
                                                                         We Support Each Other
                                                                             Supporting one another and our patients is second nature for us at Saint Mary’s.

                                                                              We demonstrate support through our relationships both inside and outside of our

                                                                              departments and by focusing on what unites us, rather than what divides us. How

                                                                             has someone shown his or her support for you recently, or how have you shown

                                                                           your support for someone else?
                                                                                                                                                                                    Julia Winter and Kristy Perez, Urgent Care            Elizabeth Howard, Chantelle Malone and            Lori Carlson, executive assistant and Joyce
                                                                                                                                                                                                                                          Tammy Dickman, Phlebotomists                      Reeves, Reimbursement, Shared Services

                                   Kalile Bergmans and Yolanda Torres,                  Vicki Venema, Annamarie Gibbons, Julie              Harriet Burrsma and Toni Alcocer, Lab   Leslie Ventura, Marie Lloyd and Anne                  Illene Vanbrouggen, Environmental                 Left to right: Marta Acevedo, Sophie
                                   Patient Access                                       Quist, Kim Hines and Valerie Dubose,                                                                                                              Services
                                                                                        Radiology                                                                                   Karas, Customer Service                                                                                 Morrill, Chris Haner and Pedro Gonzalez

                                     Front: Linda Hollis, Daphne Patterson and Georgeanne Cargill.                  Left to right: Melissa Longnecker and Ruth Courtade, medical      Outpatient Surgery Team. From left to right: Back row: Thom                    Back row, left to right: Mark Swan, Michelle Lalick, Vicky
                                     Back: Amber VanDenBerg, Marie Boese, Tami McCulligh, Jan                       technologists, Ashly Rhadigan                                     Brown, Christine Spencer. Front row: Dr. Susan Estrada, Denise                 Ferguson, Mary Harnish, Karen Pohly and Stacha Draper. Front
                                     Schmidt and Crystal Ensing, Accounts Payable                                                                                                     Overbeek, RN, Lin Harvard, Joni Hallberg and Barbie Soper.)                    row: Ann Wiebenga, Rosemary Bundy and Emilie Collins.)

                                 12 » Within » May 2008                                                                                                                                                                                                                                                   May 2008     » Within » 13

                                                                                                                                                                                                                                                                                                                                        NATIONAL HEALTH CARE WEEK 2008
                                                                          We Communicate
                                                                             Openly, Honestly, Respectfully and Directly
                                                                              We work together to create an environment that values openness and diverse

                                                                              points of view and experiences. At Saint Mary’s, we value others’ contributions and

                                                                             listen respectfully, even when their opinion differs from our own. Who is someone

                                                                          that you can trust to communicate openly and honestly with?

                                                                                                                                                                                     Wendy Breuring,                        Recovery Room. From left to right: Julie Jackson, Hope Overway,               Mark Morrill and Robin
                                                                                                                                                                                     Intverventional                        Anna Nagel, Bob Bagby, Jan Malaszenko and Kim DeVries.)                       Stone, Clinical Pathology
                                                                                                                                                                                     Radiology and Cyndie
                                                                                                                                                                                     Maack, RN, Cardiology

                                     From left to right: Heidi Lynema, Amy Bragagnini, Pam Schemper,                Back row, from left to right: Fran Timmermans, Gary Detweiler,
                                     RN, Sara Jewett, Brenda Dobson and Diane Kreslins.)                            Margarita Medina, Lori Wright, Dr. Jack Schneider and Sandie                                                       Carol Bremer, Medical Staff Office
                                                                                                                    Pent. Front row: JoAnn Gorby, Catherine Dailey, Melisa Magana,   Ginny Masik and James Standley                                                                           Anne West, Shari McCord and Angie
                                                                                                                    Cynthia Jaimes and Leticia Gallarzo.)                                                                                                                                     McJones, Emergency

                                   Amy Lane, MA, and Courtney Paquette,                Deb Perry, RN, Center for Diabetes and               Beth Goeman, pharmacy technician,                                                          Tom Karel and Judy Herrick
                                                                                                                                                                                     Chris Ross, operating room assistant                                                                     Karene Hughes, Sue Clemens and
                                   from The Wege Institute.                            Endocrinology                                        and Lisa Mulder, pharmacist, Wege
                                                                                                                                                                                                                                                                                              Roma Monachini
                                                                                                                                            Family Pharmacy

                                 14 » Within » May 2008                                                                                                                                                                                                                                                    May 2008     » Within » 15

                                                                                                                                                                                                                                                                                                                                         NATIONAL HEALTH CARE WEEK 2008
                                                                       We Are Fully Present
                                                                            By setting aside distractions, we can contribute to the positive, optimistic and

                                                                               fun environment that we have created at Saint Mary’s Health Care. How have

                                                                               you been fully present? How does it feel when someone else is fully present?

                                                                              Share your experiences at your potluck. Share some of the fun, fully present

                                                                           experiences you’ve had at Saint Mary’s or elsewhere.

                                                                                                                                                                                                Front row, left to right: Ellen Bruinooge, Deb Kooienga Virginia      Left to right: Stefani Larson, Shantae Evans, Deb Buckingham,
                                                                                                                                                                                                Rogers, Kathy Klooster, Judy Mullinex. Back row: Darci Tracey,        Stanley Frye and Heather Curtis, 9 South
                                                                                                                                                                                                Stacy Gerken, Carrie Mull, Cheri Marsh, Karla Eerkes, Kathy
                                                                                                                                                                                                Campbell, Scott Kemp and Kaleb Klotz, Psych-Med Unit.

                                                                                                                                                                                             Meagan Carey and Lindsey                 Lindsy Ubbink and            Michael Ploeg                         Josh Miron and Marcus
                                                                                                                                                                                             Thompson, Radiology                      Reghan Knight.                                                     Chmiel, Contractors

                                   Kim Bolitho and Carol               Steve Palmreuter                        Left to right: Joy Vanlier, Mark Iverson, Lorna Spiekerman, Kathy
                                   Dirkse, Administration                                                      Velianoff and Carleen Dane.

                                                                                                                                                                                                Back row: Heather Mol and Jan Grassmid. Front row: Kari Ippel,        Left to right: Shannon Mengyan, RN, Gail Baas, Susan Feikema
                                   Terrence Ankrum, Plant Operations               Margie Martin, Andrea Mihelsic and                  From left to right: Ivor Gillard, Tony Atlas, Chris      Denise Cate, Wendi Davidson and Joyce Petersen, NICU team             and Tricia Kragt
                                                                                   Michelle Morgan, Purchasing                         VanKampen, Bernadette Amador, Johnny                     members.
                                                                                                                                       Townsend, Renee Bushman and Bill Read.

                                 16 » Within » May 2008                                                                                                                                                                                                                                                     May 2008     » Within » 17

                                                                                                                                                                                                                                                                                                                               NATIONAL HEALTH CARE WEEK 2008
                                                                               We Are Accountable
                                                                               At Saint Mary’s, our amazing associates focus on finding solutions and leading

                                                                              by positive example. We follow through on our commitments and want our

                                                                              organization to be successful in every way possible. Can you think of when you                              Christina Lafata and            Hannah Boyd, RN,                        Liz Vader, EEG Tech and       Blair Boehmer, MD
                                                                                                                                                                                          Charlene Mamis, 4 Lacks         and Jill Sharda, RN                     Debbie Duke, RN, EMU
                                                                              have led others by being a positive example? Here’s your chance to brag a little.

                                                                                                                                                                                          Tricia DeGroot                                                                                        Maggie Hanson
                                                                                                                                                                                          and Sheila Lukens, Pediatrics                                                                         and Janet Demmink

                                                                                                                                                                                                                          From left to right: Anil Suwal, MD, Tim Bedell, Tiffany Lewis, Dena
                                                                                                                                                                                                                          Marrison, Kristi Lewallen, Jo Wilcox, Sherry Klunder and Sarah
                                                                                                                                                                                          Megan O’Hara, Becky DeLano      Meginley, 9S                                                          Monika Suwal, RN, and
                                                                                                                                                                                          and Jenn Lauters, Orthopedics                                                                         June Sobie, RN

                                     Mike Bilski, PCA, Leslie Hahn, RN, and David Thomas, HUC                       Left to right: Ruth Vachon, Julie Robinson and Tracy Quist

                                                                                                                                                                                            Fernando Rivas,                Left to right: Kevin Williams, Lori Baldwin, Carol Johnson and        Lindsey Uplinger, PCA
                                                                                       Left to right: Trisha Millan, MD and                 Ellen Geiken, EEG Technician, Crystal Roets     Interpreter                    Sarah Graf                                                            and Laura Matthews,
                                   Vonnie Engelsma, Kristen Hall and                                                                                                                                                                                                                             7 South
                                   Dena Wright, 9 N                                    Linnelle Veldhouse, medical student, OB              and Carol Walters

                                 18 » Within » May 2008                                                                                                                                                                                                                                             May 2008   » Within » 19

                                                                                                                                                                                                                                                                                                              NATIONAL HEALTH CARE WEEK 2008
                                 Calendar of Events
                                 Sunday, May 11                                  Monday, May 12                                Tuesday, May 13                               Wednesday, May 14                        Thursday, May 15                            Friday, May 16
                                 Kickoff welcome. Look in your                   Meetings with the Ceo. Talk openly            special gift. Managers will distribute a      accomplishments. We all contribute       Blessing of the hands. Chaplains            raffle for Continuous learning Tools.
                                 GroupWise e-mail account for a special          and directly with Phil McCorkle, Saint        special gift to all Saint Mary’s, Advantage   in one way or another to Saint Mary’s    will be available to perform this special   Win gift certificates to bookstores or a
                                 welcoming message to kick off National          Mary’s President and CEO, about               Health Physician Network and Shared           accomplishments. Take a moment           ceremony throughout the week. Ask           learning module from TIS.
                                 Health Care Week!                               upcoming changes to our campus and            Services associates. The special gift helps   to read a sampling of what you’ve        your manager when you are scheduled
                                                                                 to hear how much he appreciates you.          encourage a healthy work/life balance.        helped accomplish over the past year.    to get your hands blessed, or look to       Blessing of the hands. Chaplains
                                 special Treat. Delivered directly to our        Times: 7 a.m., 11 a.m. and 4 p.m. in the                                                    Amazing and awesome.                     the plasma screens and eWithin for          will be available to perform this special
                                 associates who work weekends.                   Grand Conference Room of The Lacks            Blessing of the hands. Chaplains will                                                  a schedule.                                 ceremony throughout the week. Ask
                                                                                 Cancer Center.                                be available to perform this special          Nursing excellence awards.                                                           your manager when you are scheduled
                                 interdepartmental appreciation Cards.                                                         ceremony throughout the week. Ask             Honor this year’s seven winners          Daily Drawing for great Prizes.             to get your hands blessed, or look to
                                 Departments can begin sending out their         leadership rounding. Our COO, vice            your manager when you are scheduled           of the Nursing Excellence Awards,        Winners will be announced daily in          the plasma screens and eWithin for
                                 interdepartmental appreciation cards to         presidents and directors will visit as many   to get your hands blessed, or look to         today from 1–3 p.m. on 5 Lacks.          eWithin and on plasma screens. Prizes       a schedule.
                                 other departments. If your department           departments/services as possible to           the plasma screens and eWithin for            This year’s awards ceremony will         can be picked up in OTE.
                                 really wants to say “Thanks,” bring a special   personally thank you for your work at Saint   a schedule.                                   feature a presentation and hands-on                                                  Daily Drawing for great Prizes.
                                 treat to that other department.                 Mary’s. They might even have treats!                                                        demonstration by world-renowned          Department Potluck. Time’s running          Winners will be announced daily in
                                                                                                                               Department Potluck. Is yours today?           Laurie Young, from Laughter Works.       out. Is yours today?                        eWithin and on the plasma screens.
                                 Blessing of the hands. Chaplains will be        Plasma screen slide show begins               Share your special dish with others in                                                                                             Prizes can be picked up in OTE.
                                 available to perform this special ceremony      today! Watch the plasma screens for           your department today to contribute to        Blessing of the hands. Chaplains will    Massages. Watch the plasma screen
                                 throughout the week. Ask your manager           pictures of yourself and your fellow          the positive and fun environment in your      be available to perform this special     slide show and eWithin to find out          Department Potluck. Have a TGIF
                                 when you are scheduled to get your hands        associates throughout the week.               department. Take pictures.                    ceremony throughout the week.            where you can receive a relaxing            potluck party with your specialty
                                 blessed, or look to the plasma screens and      Also watch the screens for daily                                                            Ask your manager when you are            massage today!                              appetizers. Share recipes and pictures
                                 eWithin for a schedule.                         announcements and events.                     Massages. Watch the plasma screen             scheduled to get your hands blessed,                                                 of each other.
                                                                                                                               slideshow and eWithin to find out where       or look to the plasma screens and
                                 Daily Drawing for great Prizes. Winners         Daily Drawing for great Prizes. Winners       you can receive a relaxing massage today!     eWithin for a schedule.                                                              Massages. Watch the plasma screen
                                 will be announced daily in eWithin and          will be announced daily in eWithin and                                                                                                                                           slide show and eWithin to find out
                                 on the plasma screens. Prizes can be            on the plasma screens. Prizes can be          Blessing of the hands. Chaplains will be      Daily Drawing for great Prizes.                                                      where you can receive a relaxing
                                 picked up in OTE.                               picked up from OTE.                           available to perform this special ceremony    Winners will be announced daily in                                                   massage today!
                                                                                                                               throughout the week. Ask your manager         eWithin and on the plasma screens.
                                 Massages. Watch the plasma screen slide         Department Potluck. Pick a day during         when you are scheduled to get your hands      Prizes can be picked up in OTE.
                                 show and eWithin to find out where you          this week to share your special dish with     blessed, or look to the plasma screens and
                                 can receive a relaxing massage today!           your department. What’s your potluck          eWithin for a schedule.                       Department Potluck. Is yours today?
                                                                                 theme?                                                                                      Take pictures to share your experience
                                                                                                                               Daily Drawing for great Prizes. Winners       with each other and Within.
                                                                                 Massages. Watch the plasma screen slide       will be announced daily in eWithin and
                                                                                 show and eWithin to find out where you        on the plasma screens. Prizes can be          Massages. Watch the plasma screen
                                                                                 can receive a relaxing massage today!         picked up in OTE.                             slide show and eWithin to find out
                                                                                                                                                                             where you can receive a relaxing
                                                                                 Blessing of the hands. Chaplains                                                            massage today!
                                                                                 will be available to perform this special
                                                                                 ceremony throughout the week. Ask
                                                                                 your manager when you are scheduled
                                                                                 to get your hands blessed, or look to
                                                                                 the plasma screens and eWithin for
                                                                                 a schedule.

                                 20 » Within » May 2008                                                                                                                                                                                                                         May 2008    » Within » 21

                                                                                                                                                                                                                                                                                                                                            NATIONAL HEALTH CARE WEEK 2008
                                                                           We Trust and Assume
                                                                           Good Intentions
                                                                                Saint Mary’s associates are known for our good intentions, whether they are

                                                                                directed toward fellow associates, patients or patients’ families. What have you

                                                                              done for someone today?
                                                                                                                                                                                       Dan Sherman, Cancer Resource Specialist              Laura Eilar and Nichole Barton, Pathology           Bethany Dangler, Ben Sheridan
                                                                                                                                                                                                                                                                                                and Jon Johnston

                                   Vicki Emrich, NICU                                    Glenn VanOtteren, MD, and Wayne                   Lynette Payne, PTA, and Laurie Brown,       Brittanie Bond and Jamie Hernandez,                  Jean Hamilton, Switchboard Operator                 Left to right: Vanessa Christopher, Lisa
                                                                                         Haase, RN                                         COTA, Occupational Therapy                                                                                                                           Mora, Maria Perez, Diane Strauss, PA, and
                                                                                                                                                                                                                                                                                                Angie Minaya

                                     Our amazing affiliates, West Michigan Surgical Specialists.                   Back row: Bill VanDoornik, Dorothy Gerulis, Midge Birdsall, Linda     Front: Deb Rausch. Back row: Phi To, Deborah Gelinas, MD, Julie                 Lorena Rodriguez, Brenda Torrez, Maria Botma, Virginia Moralez,
                                     Back: Melodie Johnson and Brenda Schuller. Front: Bridget                     Harrison, Bruce Tamulis, Emiliano Ibarra. Front row: DeAnna           Sager, RN, and Judy Overmeyer, physical therapist                               Carolina Minaya and Mary Talamantz. Front: Marisela Bennett
                                     McGuire and Rob Gaston                                                        Pierce, Donna O’Keefe and Randy Boss.

                                 22 » Within » May 2008                                                                                                                                                                                                                                                        May 2008    » Within » 23

                                                                                                                                                                                                                                                                                                                                          NATIONAL HEALTH CARE WEEK 2008
                                                                           We Are Continuous
                                                                           As the old adage goes, we never stop learning — especially at Saint Mary’s! Not only do

                                                                           we have programs and classes that encourage and promote learning and teaching, our

                                                                           interactions with one another teach us valuable lessons every day. What have you learned

                                                                           from an associate, patient or program at Saint Mary’s that has helped you at work and in

                                                                           your personal life? Sharing your story helps motivate and encourage others. Do it today!

                                                                                                                                                                               Jurline DeGraaf,                           Front row, left to right: Julie Jones, Lorrie Oldham, MD, Melissa                Kathleen Anderson,
                                                                                                                                                                               Environmentalist                           Scholtens. Back row: Carol Adams and Karri Kellogg, RN                           Nutrition Services

                                     Left to right: Shirley Rapier, Megan Davis, Wendy Powell, Kelly               From left to right: Jamie Bray, PA, Mary Jo Zarzecki, Sue
                                     DeVries, Tonesa LaGrone, Antonio Pina and Eugene Vortia, MD                   Neureuther, Jan Themm, RN, Mary Beth Adyniec, NP, and Dee   Tony Logan, Marlene Hawkins and                         Heather Titmus, Emergency department                   Amyre Grady and Michael Bufkin, Security
                                                                                                                   Bowen, RN                                                   Nicole Jones

                                                                                         Tammie Elmore and Roni Van Buren                                                      Back: Suzy Jubb and Cindy Mouthaan.                     Ivan Young, Pam Persons and Meghan                     Julie Fick, RN, and Sheila Troup, RN,
                                   Kristyn Read and Cheryl Arreola,                                                                       Zachery Zhang, MD                    Front: Becky Boarts and Sybrena Callier,                Homrich, 5S
                                   Nutrition Services                                                                                                                                                                                                                                         Intermediate Care Unit
                                                                                                                                                                               Sleep Disorders Center

                                 24 » Within » May 2008                                                                                                                                                                                                                                                      May 2008     » Within » 25

                                                                                                                                                                                                                                                                                                                                 NATIONAL HEALTH CARE WEEK 2008
                                  Reaching for Something More                                                                                                                    Upward Mobility
                                  through Continuous Learning                                                                                                                    Saint Mary’s is a hotbed for continuous learning and advancement. What follows are examples of
                                                                                by David Luna, Vice President of Multicultural Affairs                                           associates who have achieved significant milestones. We apologize in advance for any accomplishments
                                                                                                                                                                                 we may have missed. Please notify Within of any oversights and we’ll include them in future issues.
                                  The call to deliver culturally competent care is solidly rooted in the core values, mission and vision that                                    Within contact information is located in the beginning of each issue.
                                  we at Saint Mary’s hold as part of Trinity Health — including our value for respect and our vision of
                                  creating excellence in care experience.
                                                                                                                                                                                                                                 And Hawley is not through advancing her        Fourteen years ago, Jaimes started
                                                                                                                                                                                                          Nicole                 studies or her skills. “I would love to take   working as a lay health worker within the
                                                                                         Culture can be defined as patterns of       • learn about, and work to stay aware of,                            hawley,                advantage of the University of Detroit         migrant community, where she received
                                                                                         learned beliefs and behaviors that are       the impact of cultural factors as they                                                     Mercy program at Saint Mary’s to become        stipends to further her education. “They
                                                                                                                                                                                                          PCA, Scrub             a registered nurse.”                           trained me to talk to people about
                                                                                         shared to some degree by many, but           relate to health beliefs and behaviors;                             Technician
                                                                                         not necessarily all, members of a group.                                                                                                                                               diabetes and prenatal and infant care,” said
                                                                                                                                                                                                          for Labor and
                                                                                         It includes patterns of thought, styles     • acquire skills and tools to respond                                Delivery
                                                                                                                                                                                                                                 Thanks to her experience as an
                                                                                                                                                                                                                                 environmentalist, Hawley helps to
                                                                                                                                                                                                                                                                                Jaimes. “As migrant workers, my family
                                                                                                                                                                                                                                                                                struggled, because we never had a place
                                                                                         of communicating, ways of interacting,       appropriately to differences in beliefs
                                                                                         views on roles and relationships, values,    and behaviors, and thereafter keep                                                         maintain patient flow by occasionally          to live when we came back to Michigan.”
                                                                                         practices and customs. Groups with           adding to and maintaining our                                                              cleaning a room herself. “Sometimes            Jaimes received her first job offer ten
                                                                                                                                                                                 Hawley has literally worked her way             situations arise when it is more               years ago, when the Sparta Office had an
                                                                                         distinct cultures can include racial and     toolboxes;                                 up to the ninth floor. Hawley began             expedient to clean a room myself, if I’m       opening with the WIC program.
                                                                                                                                                                                 working at Saint Mary’s in January 2006         available,” said Hawley. “We all need to
                                                                                                                                                                                 in Environmental Services. “I had been
                                                                                         similarly, even though we more and more hear the phrase                                 trying to get a job in a hospital for two or
                                                                                                                                                                                                                                 focus on the patient and the bottom            Jaimes accepted the job, which altered
                                                                                                                                                                                                                                 line and work together to keep Saint           her life forever. “It’s such a transition from
                                                                                         “culturally competent health care,” many of us are unclear as                           three years, and as soon as I was accepted      Mary’s operating smoothly.”                    being on Medicaid to having insurance.
                                                                                         to what it means and requires.                                                          into nursing school, Saint Mary’s called                                                       You never really know how hard the
                                                                                                                                                                                 me to work for them,” said Hawley. Her                                                         migrant life is until you have been there,
                                                                                                                                                                                 experience as an environmentalist was
                                                                                                                                                                                 both enjoyable and educational. “Working
                                                                                                                                                                                                                                                          Cynthia               and the best part of my job is that I help
                                                                                         ethnic groups, different nationalities,     • use our knowledge and skills to           in Environmental Services was the best                                   Jaimes, CLC           others who are in the same situation I
                                                                                                                                                                                                                                                                                used to be.” Jaimes especially loves Saint
                                                                                         women and men, and people with               unwaveringly support the rights of         thing that I could have done. I learned the
                                                                                         different levels of economic resources.      our patients to be active partners in                                                                                                     Mary’s because of its high quality of care
                                                                                                                                                                                 layout, policies and people of Saint Mary’s.”                                                  for everyone.
                                   David Luna, Vice President of Multicultural Affairs                                                treatment; and
                                                                                         among other things, cultural                                                            When she was advanced enough in
                                                                                         competence in health care
                                                                                                                                     • participate in and support                her CPN (Certified Practical Nurse)                                                             Teresa Vanderberg, CPC
                                  But to what are we called? Although                                                                 organizational efforts to uncover and      program, Hawley moved up to the                                                                 (Certified Professional Coder)
                                  “culture” is a common word, many of                    means providing care to                      correct disparities in health care that    sixth floor to work in the Medical Renal
                                  us would struggle to define it with                                                                 are related to culture, race, gender,                                                      Cynthia Jaimes, CLC (Certified Lactation
                                  confidence. Similarly, even though we
                                                                                         patients with different values,                                                         Unit. She worked on the floor for a year        Consultant), has worked as a business
                                                                                                                                      language and other such differences,       as a PCA (patient care assistant). She
                                  more and more hear the phrase “culturally              beliefs and behaviors in ways                and that can have serious consequences                                                     office representative at Saint Mary’s          Vanderberg has also continued
                                                                                                                                                                                 then continued her upward journey to            HealthLink—Sparta Office for nearly ten        improving her skill sets, as she
                                  competent health care,” many of us are                 that acknowledge and respect                 for large numbers of people.               the ninth floor, where the opportunity
                                  unclear as to what it means and requires.                                                                                                                                                      years. However, Jaimes’ first encounter        transferred to the Advantage Health
                                  Once we begin to explore the meanings
                                                                                         those differences, including                                                            came for her to assist surgeons in births.      with the office was not her first day on       Professional Billing Office from the
                                                                                                                                     Later this year, Saint Mary’s will be       “Although I enjoyed working in the
                                  of these words and phrases, we realize                 tailoring our delivery of care.             launching a pilot project in cultural                                                       the job, but rather as a patient. “My family   downtown office in October 2006. She
                                                                                                                                                                                 Medical Renal Unit, it was such a great         and I were migrant workers. We lived in        sat for her formal coding test with AAPC
                                  that we are stepping onto a road that                  to do this, we must:                        competence as another tool for              opportunity to work in surgery while
                                  requires us to be continuous learners.                                                             continuous learning. More details                                                           the Sparta area during the summer and in       and was awarded her certification in
                                                                                                                                                                                 continuing my work as a PCA on the              Florida during the winter.”                    October 2007. Vanderberg is highly
                                                                                                                                     to follow.                                  ninth floor.”                                                                                  involved with Advantage Health and is
                                                                                                                                                                                                                                                                                continuously learning.

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                                                                                                                                                                                                                                                                                                                               NATIONAL HEALTH CARE WEEK 2008
                                                                                                                                                                                  Providing Something More
                                                                                   previously an inpatient coder within the
                                   Judy Mingerink, CPC                             Professional Billing Office and has recently     ronda ake, RN
                                   (Certified Professional Coder)                  accepted a new position as an internal
                                                                                   auditor. Bonnell has now taken on the          Ake works in the East Beltline Advantage
                                 Mingerink transferred to the Advantage            challenge of instituting a new internal        Health Office, full time as the lead
                                 Health Professional Billing Office in             auditing program for Advantage Health.         nurse, while taking business classes at         All our associates provide something more at Saint Mary’s, and we wanted to share a few of our stories
                                 October 2006. Mingerink worked at the                                                            Cornerstone University.                         on what makes us all so amazing!
                                 RiverTown Office in a business office               Beth Cosmos, PhD, ThD
                                 role coding and entering charges. She
                                 applied for a coding position within our                                                           sarah Paulson, PharmD, BCPS
                                 department and transferred to CBO. She            Cosmos, a massage therapist at The                                                              Vickie Nance and Lynn Berry                   of her work life, as she is choir director     who are bedridden, just to keep them
                                 sat for her formal coding test with AAPC          Wege Institute, graduated in April from                                                                                The Purchasing         of a local Catholic parish and volunteers      moving,” said Argentina Brooks.
                                 and was awarded her certification in              Holos University with a PhD and ThD.           Paulson recently passed the                                             department has         for the migrant program of Region III, in
                                 December 2007.                                    Her doctoral research compared the             Pharmacotherapy Certification Exam                                      the pleasure of        the Diocese of Grand Rapids. Through           Mulu Ghebreyesus likes to make her
                                                                                   effects of Ama Deus energy healing             through the American College of                                         employing these        her aptitude for sharing her talents with      patients feel comfortable however she
                                                                                   with regular relaxation interventions on       Clinical Pharmacists. Paulson proudly                                   two outstanding        others, Hoover is an amazing associate         can, whether it’s backrubs or bathing.
                                   anna Barber, CPC-EMA                                                                                                                                                                          both at work and in the community.             “Patients love to feel good and clean
                                                                                   depression and anxiety for women with          joined the select ranks of board certified                              associates, Vickie
                                   andrea Bonnell, CPC-EMA                                                                                                                                                                                                                      again,” said Ghebreyesus. “It’s a powerful
                                                                                   Stage III ovarian cancer. With dogged          pharmacotherapy specialists.                                            Nance and Lynn
                                                                                   determination, Cosmos did her course                                                                                   Berry. Nance has       Chris Sweedyk, Nutrition Services              experience to comfort and relax people
                                 Barber and Bonnell sat for their Evaluating       work, took her oral exams and wrote a                                                                                  worked in Purchasing                         Chris Sweedyk            like we do.” Together this team of PCAs
                                 and Management Auditing tests in the fall         dissertation while continuing her work                                                         for more than 30 years, beginning as a                               has been in many         provides something more to patients.
                                 of 2007 and were both awarded CPC-EMA             at The Wege Institute. Her research with                                                       receptionist and advancing to her current                            different positions.
                                 certification in October 2007. Barber was         ovarian cancer patients continues.                                                             duties as Lawson system administrator.                               He started in the dish   Pat Metz, Nutrition Services
                                                                                                                                                                                  “I’ve also worked as a buyer, and now                                room at the age of 16                          Pat Metz has worked
                                                                                                                                                                                  as Lawson system administrator. I love                               and worked his way                             at Saint Mary’s for 40
                                                                                                                                                                                  working with so many different people.”                              through the entire                             years. Her dedication
                                 Leaders Through Learning                                                                                                                         Berry has been with Saint Mary’s in this
                                                                                                                                                                                  department for nearly ten years. “Although
                                                                                                                                                                                                                                                       nutrition operations.
                                                                                                                                                                                                                                                       For the last few
                                                                                                                                                                                                                                                                                                      to her job is not
                                                                                                                                                                                                                                                                                                      only evident in how
                                                                                                                                                                                  my title has stayed the same, my job duties    months, Sweedyk has been working as                                  long she has been
                                                                                                                                  Seventeen of Saint Mary’s and one               have increased. I love this department,        night supervisor on a full-time basis. He                            in Nutrition Services,
                                                                                                                                  of Pine Rest Christian Mental Health            because everything changes from hour           also covers the diet office, truck driving,                          but also in how
                                                                                                                                  Services’ most outstanding nurses have          to hour, making flexibility a necessary        tray line, Café and everything in between.                           she handles her
                                                                                                                                  been selected to participate in a pilot         characteristic to work here.” In addition to   Sweedyk is almost always available if we       duties and others around her. She is our
                                                                                                                                  master’s degree program that epitomizes         possessing flexibility, these associates are   need him. He is probably the most loyal        administrative assistant, but she does so
                                                                                                                                  continuous learning. Conducted by the           efficient, reliable and positive thinkers.     associate that Saint Mary’s has ever seen,     much more. She is a supervisor in disguise,
                                                                                                                                  University of Detroit Mercy, the Clinical                                                      and all the associates in Nutrition Services   helping Nutrition Services from one task
                                                                                                                                  Nurse Leader program started in January         Flor Hoover, PCA,                              really appreciate him.                         to another every day. When there is a
                                                                                                                                  2008 and involves seven semesters of            Medical Renal Unit                                                                            question, she always has the answer and is
                                                                                                                                  learning over the course of two and a                                 Originally from          Mulu Ghebreyesus, PCA, Jackie                  very reliable whenever you seek her help.
                                                                                                                                  half years. Trinity Health has also added a                           Panama, Flor Hoover      Clifford, PCA. and Argentina                   She helps Nutrition Services run smoothly
                                                                                                                                  diversity component and Lean education                                uses her bilingual       Brooks, PCA, 5 North                           and seamlessly, and it wouldn’t be the
                                                                                                                                  to further enrich this program. After their                           and musical skills                            As patient care           same without her.
                                                                                                                                  completion of this program, each of                                   at Saint Mary’s to                           assistants (PCA),
                                                                                                                                  these nurses will carry the title of Clinical                         give back to Saint                           this team of special
                                                                                                                                  Nurse Leader.                                                         Mary’s patients in a                         individuals is always
                                                                                                                                                                                                        special way. Hoover                          willing to help meet
                                                                                                                                                                                                        shares her talents by                        patients’ needs.
                                                                 Mary harnish           Dawn Borrenson        Kevin hengeveld     Laurie Sayer         Rebecca Valko              providing music therapy at Saint Mary’s                            They provide the
                                    Clinical Nurse
                                                                 Laurie Schwartz        Susan Coons           Carolyn Johnson     Lauran               Beth Van Dam               and by assisting Reverend Ayub Nasar with                          extra hand to ensure
                                    Leader Program               anne Marie             Bridget Graham        Rebecca Parker       Stuive-Bittenger    Kristin VanZweden          Catholic services on campus. Her musical                           patient comfort.
                                    Participants                  armock                Linda harrison        Rose Rice           Beth triezenberg     Roberta Wilkes             talents and giving nature also flow outside    “Sometimes we will even walk patients

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                                                                                                                                                                                                                                                                                                                        NATIONAL HEALTH CARE WEEK 2008
                                                                                  More Amazing
                                 Mary Lou Gooding, Medical                                                                                                                     Jenny garia — continuous learner                Brett Pfeiffer — everyone loves Brett         Verkangeline Minaya
                                 Technician, Pathology                                                                                                                         who co-leads our unit council; assumes          because of his ability to handle the
                                                                                                                                                                               goodness in others.                             toughest moments and remain calm, he          lisa Mora
                                                       Mary Lou Gooding’s

                                                       voice is soft and                                                                                                                                                       has been a great teacher and mentor to
                                                                                                                                                                               amy garrison — continuous learner, co-          new nurses.                                   lupe segovia
                                                       gentle, filled with
                                                       sincerity and caring                                                                                                    leads our unit council, builds relationships.
                                                                                                                                                                                                                                                                             lorena gallarzo
                                                       about what happens                                                                                                                                                      laura rewa — passion for learning
                                                       to her colleagues, her                                                                                                  allison hollemans — always interested           and teaching, assumes the best in             Megan Nguyen
                                                       lab and Saint Mary’s.                                                                                                   in learning, believes the best of her           everyone, looks to make the unit better
                                                       She is not afraid to                                                                                                    co-workers, builds relationships,               for our patients.                             Diane Vandyk
                                                       talk to management                                                                                                      compassionate, fun!
                                 and bring forward problems that need                                                                                                                                                          Christie sal — has a heart for others         sam Tower
                                 resolution. Her colleagues know they                                                                                                          Katie halloran — Katie exemplifies an           who are suffering or in need, a passion for
                                                                                  Pamela Bentley, advantage health                Karen smith — Karen is awesome!
                                                                                                                                                                               extraordinarily engaged associate, is a         learning and teaching.                        amy ostapowicz
                                 can trust her and know that she will help        Physician Network — As a strong                 Very helpful and friendly. I like that
                                 them solve problems. She has volunteered                                                                                                      pleasure to work with, has boundless
                                                                                  mentor for our customer service                 she is so approachable and always                                                                                                          alexis howard
                                 to help on many lab projects, and most           representatives, she is a patient teacher       attentive to every guest without any
                                                                                                                                                                               energy and overall demonstrates the best        Kiyomi Tebben — loves to learn, kind,
                                 recently, she has become the person who                                                                                                       of Saint Mary’s.                                compassionate, assumes the best in
                                                                                  and her customers always come first.            bias or impatience.
                                 has worked with our medical technician                                                                                                                                                        others, terrific listener.
                                 students. She makes everyone feel                                                                                                             erin hughes — a passion for learning,
                                                                                  Mary Cisler and Kristine Pratt,                 alison Bakker — supports her unit and
                                 welcome and included.                            advantage health administration                 her co-workers in learning, a good leader.
                                                                                                                                                                               a passion for teaching, compassionate,          Kristy Vogel — great listener,

                                 Edna Estrella, Nurse Practitioner,
                                                                                  — compassionate and always willing to
                                                                                  share their ideas and time, going above         Jodi Buikema — fully present in her
                                                                                                                                                                               gentle, believes the best of others.            teacher, compassionate, very patient,
                                                                                                                                                                                                                               tender-hearted.                                    Nominators
                                 Saint Mary’s Specialty Care                      and beyond.                                     work, very passionate.
                                                                                                                                                                               Karolyn Kaylor — open to learning, very
                                                                                                                                                                               compassionate, reaches out to others to         Carmen waldron — great listener,
                                                                                                                                                                                                                                                                                  of Amazing
                                                          Edna Estrella has
                                                          worked at McAuley       amy Piwowar — Amy is always willing             rhonda Bultman — compassionate
                                                                                                                                                                               be inclusive, assumes the best of her co-
                                                                                                                                                                               workers, has a heart of gold.
                                                                                                                                                                                                                               listens with her heart, touches others’
                                                                                                                                                                                                                               spirits, compassionate, assumes the best
                                                          Health Center           to help you, no matter what the task            and gentle with patients and family, an
                                                                                                                                                                                                                               in others always.
                                                          (now Saint Mary’s       may be.                                         excellent listener.
                                                                                                                                                                               laura lanser — a great teacher and                                                                 accolades to those who
                                                          Specialty Care) for                                                                                                                                                                                                     nominated amazing
                                                                                  sister rosita schiller — Sr. Rosita is an       sheila Buys — a great team player and
                                                                                                                                                                               mentor, an excellent communicator,              Kelly walker — has a heart for those
                                                          seven and a half                                                                                                                                                                                                        associates, both in and out
                                                                                  inspiration and a role model. She’s bright,                                                  compassionate.                                  who are hurting, excellent listener,
                                                          years, enjoying the                                                     excellent listener.
                                                          challenges of staying   dedicated and amazing to work with.                                                                                                          develops good relationships with her               of their own departments:
                                                                                                                                                                               erin Macklin — has a passion for                patients and family.
                                                          current with the                                                        Therese Carroll-Caruso —
                                                                                                                                                                               learning and teaching, compassionate
                                 latest information regarding HIV and             amy Moored — Amazing! When one                  compassionate, an excellent listener,                                                                                                           heather Francis
                                                                                  thinks of all the characteristics of an ideal   assumes goodness in others.
                                                                                                                                                                               and empathetic.                                 Camille VanDyk — Always very
                                 AIDS. Estrella is a standout not only for                                                                                                                                                                                                        amna Seibold
                                                                                  associate and a genuinely nice person,                                                                                                       professional and courteous and has great
                                 her wide depth of knowledge in the field,
                                 but also for her open communication and          Amy fits the description.                       Martha Coe — compassionate,                  Char Mamis — always kind, professional,         follow-through. Camille is a pleasure to           Micki Benz
                                                                                                                                                                               supports others in serving, a great             work with.
                                 close relationships with her patients. “Our                                                      is accountable for the unit and                                                                                                                 Camille VanDyk
                                                                                  Justin fales — Justin is always fully                                                        communicator.
                                 patients love it when we set aside their                                                         our equipment.                                                                                                                                  tom Karel
                                                                                  present, attentive, eager to learn                                                                                                           Carleen Dane, rN — Her gifts include
                                 charts and look at them as people, not just
                                 as patients,” Estrella said. “Communication      and willing to take on new tasks and            Tara Cole — a great team player,             Jamie Meyer — always looking for a              organizational accountability and creating         Cheryl Bjork
                                                                                                                                                                               challenge to learn and grow, takes on           a balance between work and home.
                                 flows really well within our department,         challenge old ideas.                            assumes goodness in others, builds                                                                                                              MarKay Riippa
                                                                                                                                                                               activities that support the unit.               Carleen’s abilities and her fine attention
                                 as we all have the same goals in mind                                                            relationships.                                                                                                                                  Jeanne DeBruyn
                                                                                  Cindy (Myra) Johnston — Cindy serves                                                                                                         to detail are greatly appreciated in risk
                                 for our patients.” By simply listening
                                 to her patients, Estrella exemplifies            others and helps out in any way she can.        Judy Dekkinga — finds solutions and          Teri holwerda — always ready to help            management.                                        Bill Read
                                                                                                                                                                               and is so easy to work with. Her positive
                                 communicating directly and respectfully                                                          follows through on her commitments.                                                                                                             Virginia Moralez
                                                                                  heather schultz — Heather is always                                                          attitude makes her shine.                       Mary Neuman, rN — She responds to
                                 to everyone.                                                                                                                                                                                                                                     Carol himes
                                                                                  available and helps to find solutions, not      rodney robinson, shared services —                                                           situations with a “can do” attitude and
                                                                                  create problems.                                He serves others and is a go-to person. If   Kendra Moon — one of the most kind              gets to the main issue. When there was a           Joy Vanlier
                                                                                                                                                                               and gentle people, compassionate,               full house in February, Mary immediately
                                                                                                                                  you ever ask Rodney for help, prepare to                                                                                                        Wayne Mounts
                                                                                                                                                                               assumes the best of everyone.                   went into action, helping to open beds for
                                                                                                                                  be impressed!
                                                                                                                                                                                                                               new admissions.

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                                                                                                                                                                                                                                                                                                                                 NATIONAL HEALTH CARE WEEK 2008
                                 Amazing                                                                                                                                           Nurses: Making a                                                                                  A Letter from Liz Murphy,

                                                                                                                                                                                                                                                                                     RN, Vice President and Chief
                                                                                                                                                                                   Difference Every Day                                                                              Nursing Officer

                                 Take a minute to appreciate
                                                                                                                                                                                                      In my work, despite the      hygiene, light and air in combination         nurse. Renew your spirit, and renew your
                                 our hardworking affiliates,                                                                                                                                          changes and advances         with beauty and symmetry are essential        personal commitment to your profession,
                                 Advantage Health Physician                                                                                                                                           in nursing, one constant     to healing.” While soldiers demonstrated      to your patients, to your colleagues.
                                 Network (AHPN). This expansive                                                                                                                                       has remained: the role       courage on the battlefield, nurses became
                                                                                                                                                                                                      of the nurse in health       known for their courage in caring for         I thank each of you for the knowledge,
                                 network has experienced much                                                                                                                                         care. Nurses are the         the wounded of war. Nursing, which is         skills, and caring you bring to your patients
                                 growth over the past year,                                                                                                                                           front line of health care.   sometimes described as “the science of        and to their families every day. Today’s
                                 and these pictures are only                                                                                                                                          They are the 24/7, 365       caring,” takes courage. The courage to        environment continually challenges us.
                                                                                                                                                                                                      days a year constant for     make a difference.                            Our answers to the challenges must be
                                 a snapshot of the numerous                                                                                                                        patients and families. We are the heart, and
                                 offices, locations and amazing                                                                                                                    we are the hope of health care. But that
                                                                                                                                                                                                                                   The work of saint Mary’s nearly 800 registered nurses supports
                                 associates of AHPN.                                Left to right: Kim Ryske, Theresa Simon, Mandi Phillips and Stacey Dudick, Standale Office.    also means we have individual and group
                                                                                                                                                                                   accountability for our outcomes.                health and healing for our patients and their families. we make a
                                                                                                                                                                                                                                   difference through our knowledge and skills.
                                                                                                                                                                                   The theme for National Nurses Week
                                                                                                                                                                                   2008 is “Nurses: Making a Difference Every
                                                                                                                                                                                   Day.” The work of Saint Mary’s nearly 800       As the Talmud, the ancient book of Jewish     delivered creatively, innovatively and
                                                                                                                                                                                   registered nurses supports health and           laws and traditions, states, “He who saved    carefully. I feel confident that together
                                                                                                                                                                                   healing for our patients and their families.    a single life is as if he would have saved    we can do all three, and that Saint Mary’s
                                                                                                                                                                                   We make a difference through our                the world.” This statement exemplifies a      nurses will continue to make a difference.
                                                                                                                                                                                   knowledge and skills.                           vision for all nurses. We must provide care
                                                                                                                                                                                                                                   in a respectful and courageous manner         Finally, I want to end with a quote
                                                                                                                                                                                   To really make a difference, our knowledge      that values each life. We must uphold         attributed to Dr. Howard Thurman, an
                                                                                                                                                                                   and technical expertise must be                 the personal and spiritual connection to      author, philosopher, theologian, educator
                                                                                                                                                                                   supported by the compassion and passion         prevent harm to all persons entrusted to      and civil rights leader.
                                                                                                                                                                                   we use to advocate for our patients.            our care.
                                   Front: Connie Phillips. Back, left to right:   Left to right: Jill VanderPloeg, Ana Frunza,          Velma Brown, Mark Joseph, MD, and
                                   Kristen VanDyke, Janet Landino and
                                                                                                                                                                                   Patients rely on us. Families entrust us.                                                     “Don’t ask yourself what the world needs.
                                                                                  MD, and Sue DeVrou, RiverTown Office.                 Bonnie Bigler, 150 Jefferson               We must demonstrate our willingness             Nurses make a deep commitment to the          Ask yourself what makes you come alive,
                                   Diane Woidan, Standale Office.
                                                                                                                                                                                   to be compassionate advocates and to            people in our care to keep them safe. It      and then go and do that. Because what
                                                                                                                                                                                   integrate our scientific knowledge with         is our responsibility, our sacred trust to    the world needs is people who have
                                                                                                                                                                                   compassion and caring. That compassion          assure safe care is provided. The research    come alive.”
                                                                                                                                                                                   and advocacy is what defines a nurse. We        indicates that our environment is a
                                                                                                                                                                                   are known for caring.                           complex system, and complex systems           Do what makes you come alive and thank
                                                                                                                                                                                                                                   have the potential for errors. This is the    you for making a difference for Saint Mary’s
                                                                                                                                                                                   Throughout history, some of the finest          time to pursue perfection. I believe this     and for our community.
                                                                                                                                                                                   hours of our nursing profession occurred        covenant with patients should guide us in
                                                                                                                                                                                   during times of war. We have all heard          our practice. We should hold this covenant
                                                                                                                                                                                   stories of courageous nurses during the         in the highest regard.
                                                                                                                                                                                   Civil War, both World War I and II, the
                                                                                                                                                                                   Vietnam War and the Crimean War. In her         To all of our Saint Mary’s Health Care
                                                                                                                                                                                   Notes on Nursing, Florence Nightingale          nurses, remind yourself of why you
                                   Left to right: Teri Rossman, Gina              Flavia Gaines, Kelly Massa and Yomaira                Maria Usuga and Melanie Dillon, from the   wrote that “the healing nurse-patient           became a nurse. Take time to reflect on       Liz Murphy, RN
                                   Mindykowski and Denise Poortenga,              Castro, 309 Jefferson                                 Downtown Office                            relationship, hospital design for good          what it means to truly be a Saint Mary’s      Vice President and Chief Nursing Officer
                                   RiverTown Office.

                                 32 » Within » May 2008                                                                                                                                                                                                                                          May 2008    » Within » 33

                                                                                                                                                                                                                                                                                                 NATIONAL HEALTH CARE WEEK 2008
                                 Nursing Excellence Awards
                                 Each year, Saint Mary’s Doran Foundation provides the funds for Nursing Excellence Awards in the
                                 form of educational scholarships. Each exceptional nurse who best represents a pillar of the nursing
                                 vision — advocacy, collaboration, compassionate care, knowledge and spirituality — wins an award.
                                 The nurse who exemplifies all five pillars receives the vision award. Each winner from 2007 shared her
                                 experience and gratitude with us.

                                                                                                                                                               Maria Green, RN, CNS,                      Kim Greenwald, RN,                         Rose Rice, CNRN,
                                                                                                                                                               Women’s and Children’s                     Infection Control Coordinator              7 North, Neurology
                                                                                                                                                               Services                                   Collaboration                              Nursing Vision
                                                                                                                                                                                                          “I’ve always believed that collaboration
                                                                                                                                                                                                          was the easiest and best way to get
                                                                                                                                                                                                                                                     “When i heard that i won,
                                                                                                                                                               “This award demonstrates the high
                                                                                                                                                               value Saint Mary’s Health Care             things done. Winning this award            i thought it was just one
                                                                                                                                                               places on nursing and professional         validated my belief in working             of the pillars, but then
                                                                                                                                                               development, and winning this award        together. It was such an honor to win
                                                                                                                                                               meant a lot to me, as I believe that       this award, because every day, you         i realized it was for the
                                                                                                                                                               one should take every opportunity          just do your job. It was really nice for   whole nursing Vision,
                                                                                                                                                                                                          someone to recognize me and show
                                                                                                                                                               to grow as an individual and
                                                                                                                                                                                                          their appreciation for what I do.”
                                                                                                                                                                                                                                                     and i was elated. it’s a
                                                                                                                                                               professional. Thank you to everyone
                                                                                                                                                               who made the Nursing Excellence                                                       real honor to be valued in
                                                                                                                                                               Awards possible and to the Saint           “My goal for the                           such a way, and it makes
                                 Therese Carroll-Caruso,                Judy Dekkinga, RN, 4 Lacks                 Barb Stuckey, RN,                           Mary’s Doran Foundation.”
                                 RN,                                    Advocacy                                   Intermediate Care Unit (ICU)                                                           scholarship money                          me feel like my efforts are
                                 4 Lacks                                “I was so excited and honored to           Compassionate Care                          “I was honored and overcome with           is to attend an aPEC                       even more worthwhile.”
                                 Spirituality                           have won on the pillar of Advocacy.                                                    gratitude to be chosen, because there
                                 “I was very surprised and honored to   It was such a surprise to me. I always     “I was so honored to have received          are many others who also deserve this
                                                                                                                                                                                                          (association for                           “Having Saint Mary’s recognize us for
                                 have received this award, because      make sure that I go a little further,      this award from my peers, especially        distinction. With the scholarship money,   Professionals in infection                 our motivation and caring is an added
                                                                        go that extra degree, to make sure         for the pillar of Compassionate Care.
                                 it meant that someone else saw
                                                                        that my patients get what they need.       I treat all my patients with respect
                                                                                                                                                               I was able to attend several conferences   Control and Epidemiology)                  perk. I used my scholarship money
                                 something good in my work. Winning                                                                                            within the state: the AWHONN                                                          to attend the AMA of Neuroscience
                                 this award definitely made me more     Receiving recognition for this attribute   and compassion, without exception.          (Association of Women’s Health,            Conference in Denver                       Nursing Conference in Nashville this
                                 aware of my spirituality.              makes it that much more important          I expect myself and my fellow               Obstetric and Neonatal Nurses) Fetal       in June, but i’ve already                  past March. From the conference I
                                                                        to me.”                                    associates to always treat everyone in      Monitoring Course, the 14th Annual                                                    learned about all aspects of neurology
                                                                                                                   this manner, and it’s so nice to bring      Obstetrical Conference in Cadillac
                                                                                                                                                                                                          learned to value yourself                  nursing, such as stroke, epilepsy and
                                 My spirituality helps make             “i will advance my skills                  some attention to this aspect of great      and the Maternal and Perinatal Health      and what you do a                          spine care; all the things that will help
                                 me a better nurse.”                                                               overall care.”
                                                                        by attending the OnS                                                                   Conference in Plymouth. I am also          little more through this                   us even more after we move into The
                                                                                                                                                               planning on attending the upcoming                                                    Hauenstein Center next year.”
                                 “I will use my scholarship money to    (Oncology nursing                          “I plan on attending the National           AWHONN MI Section Conference in            experience.”
                                                                                                                   Teaching Institute’s Seminar for Critical
                                 attend a ONS (Oncology Nursing         Society) conference in                     Care Nurses this month in Chicago.”
                                                                                                                                                               Frankenmuth and the ACNM (American
                                 Society) conference in Philadelphia                                                                                           College of Nurse Midwives) Conference
                                 this month.”                           Philadelphia this month.”                                                              at the end of May.”

                                 34 » Within » May 2008                                                                                                                                                                                                           May 2008   » Within » 35
phenomenal physicians                                                                                                                                                                                                             excellence in action

   Letters of Thanks                                                                                                 Recognizing
                                                                                                                                                                                          submit your
                                                                                                                                                                                          Bright ideas                        Winners of

   to Our Medical Staff                                                                                                                                                                                                       recent drawings
                                                                                                                                                                                          Since 2006, hundreds of

                                                                                                                                                                                          Bright Ideas have been
                                                                                                                                                                                          submitted into the program          for AwardperQs:
                                                                                                                                                                                          by associates just like you.
   Our physicians and medical staff are also amazing. Read these firsthand accounts                                                                                                       More than 100 of these

   of how much associates from Saint Mary’s and Advantage Health Physician
                                                                                                                                                                                          ideas demonstrated great            February
                                                                                                                                                                                          potential to impact the
   Network enjoy working with such stellar and compassionate physicians.                                                                                                                  Saint Mary’s Core Strategies,
                                                                                                                                                                                          and have been approved              Bruce Bacon
                                                                                                                                                                                          and implemented. Do you             Kenda Klotz
   Dear Dr. Nnaemeka Egwuatu,           Dear Dr. Jürgen Lüders,                genuinely want your staff to enjoy                                                                         have a Bright Idea that
   We love working with you because     You have more energy than              what we are doing. Thanks so                                                                               could help improve patient          Philip Marsh
   you are very accommodating           almost anyone I know. You              much for everything.                                                                                       safety, enhance your work           Rosalina alvarez
   to your patients. We hear their      tirelessly help patients in the                                                                                                                   environment, or reduce
                                                                                                                                                                                          time and fiduciary waste?
                                                                                                                                                                                                                              Stacy Barbee
   feedback, and your patients say      clinic and the operating room.         Dear Dr. Mark Boelkins,
   that you are outstanding. You are    As a wonderful patient advocate,       As a transplant nephrologist,                                                                              Read a few examples of              amanda Byczek
   phenomenal because you are so        we have known you to work with         you are an amazing physician to                                                                            implemented Bright Ideas            tricia DeGroot
   knowledgeable and you relate         hospital administration on behalf      work with. Your wholehearted                                                                               so far. Submit your Idea
   so well with your patients, being    of uninsured patients who need         compassion for your patients                                                                               today, and it could be              april Myles
   that you are from Africa yourself    surgical procedures. By keeping        is evident in each action and                                                                              added to the list of                hope Overway
   and that you have a wide scope       patients’ needs foremost, you have     decision you make for their                                                                                Bright Ideas!
                                                                                                                                                                                                                              Gladys Rodriguez
   of knowledge about anything in       helped us keep that in mind.           treatment. Whether you are
   the health care field. Thanks so                                            seeing patients on the floor, in                                                                           • Chargeable Patient Items          agnieszka Skiba
                                        You are so supportive of the                                                 All associates can now receive and recognize
   much, Dr. Egwuatu. It’s awesome                                             transplant clinic, or evaluating a                                                                         • Advair Inhalation
   working with you!                    multidisciplinary approach             new candidate to be on the kidney     excellence or submit Bright Ideas more easily,                         Products
                                        to patient care, and you also          waiting list, you give your full      now that we all have e-mail access at our                                                                March
                                        respect the spiritual aspects of                                                                                                                  • KCI Wound VAC Supplies
   Dear Dr. Minerva Galang,
                                        your patients. A young patient
                                                                               attention to the unique individual
                                                                                                                     workplace. In the form of e-cards, we can tell                       • Watermark Paper
   You are awesome to work with,                                               in his care. You are an inspiration
   thanks to your consistent and fair   with a family and a brain tumor        every day!                            other associates how much we appreciate them                         • Approval of Indirect              Rhonda Bultman
                                        diagnosis was struggling with the                                                                                                                                                     David Gaarde
   treatment of everyone. Because                                                                                    and their contributions to our departments,                            Cost on Federal Grants
   you expect so much from your         news and prognosis. The morning        Dear Zhiqun Zhou,
                                        of his surgery, with his wife at his                                         organization and to our patients.                                                                        Deb Grewats
   patients, they know that you care                                           Your bright smile and quiet                                                                                Submitting Bright Ideas
   about them in so many ways. It’s     bedside, the patient asked you, Dr.    manner calm down so many                                                                                   and sending and receiving           Susan Groover
                                        Lüders, to pray with him before        of your patients who are                                                                                   Recognizing Excellence
   so easy to respect you because of
                                        they went in to surgery. And you
                                                                                                                     Access to recognizing excellence is easy. Under the Novell-                                              Julie Walters
   your high standards for everyone,                                           experiencing traditional Chinese      login applications, just click on the yellow star icon, “Rewarding   e-cards can both result in
   and we cannot thank you enough       prayed with him. It was such a         medicine for the first time. The                                                                           AwardperQs. Saint Mary’s            Kim Kibby
                                                                                                                     Excellence.” With this one Web site, you can access three items:
   for holding accountability to a      powerful moment. The patient           kind and professional manner                                                                               associates have used                aubrey Guin
                                                                                                                     Recognizing Excellence, Bright Ideas submission and your
   high standard. We love working       was calmed and reassured.              with which you treat everyone                                                                              AwardperQs to purchase
                                                                                                                     AwardperQs account.                                                                                      amy nelson
   with you.                            You have a great sense of humor        does not go unnoticed. Thanks,                                                                             these hot ticket items:
                                        and love to have fun and               Dr. Zhou!
                                                                                                                                                                                          • Clutch purse
                                                                                                                       recognizing excellence Quick facts                                 • Airline tickets
         To every physician who practices at Saint Mary’s, you are all amazing in the fact                             • An average of 955 cards are sent out each month                  • Diamond earrings
                                                                                                                                                                                          • Vacuum cleaner
         that you all have the whole package: intelligence, impressive credentials as well                             • A significant number of cards were sent with
          as wonderful collaboration with others in the health care team, and of course                                  awardperQs for associates                                        Visit the site today to submit your Bright Ideas and your
           the outstanding compassion for the patients and families. Many nurses who                                   • The most popular facets of Excellence in Action                  Recognizing Excellence e-cards. All givers and receivers are
          come to work at Saint Mary’s comment on that difference! Thanks for all that                                                                                                    entered automatically into a drawing, where they could win ten
                                                                                                                         recognized in these cards were positive attitude,                AwardperQs just for sending or receiving e-cards!
                                  you do for us at Saint Mary’s!                                                         teamwork and quality of work.

   36 » Within » May 2008                                                                                                                                                                                                       May 2008   » Within » 37
letters of appreciation                                                                                                                                                                                                                               last look

                                                            This month’s letters detail exactly how much
                                                            patients and fellow associates appreciate our
                                                            amazing associates and physicians.

                                                                                 cy Departmen                              Maureen Patin and                  Kathy Bailey, Orthopedics   Charlie Todd, RN, 6 S
                                                                 Dear Emergen               ith your serv
                                                                                                          ices, and        Kathy Myers, 9 N
                                                                 We were ve  ry pleased w                        ion.
                                                                                                  ghter’s condit
                                                                               han  dled my dau
                                                                 the way you                 e care that ev
                                                                 I was com  forted with th              n was very
                                                                                       ter. The surgeo
                                                                  provi ded my daugh                       nal nurses
                                                                                            and the perso
             Dear Mr. McCor
                           kle,                                   thorough  and friendly,                         joyed
                                                                                                   and I both en
              Thank you so m                                                     e. My daughter
                              uch for the grea
                                               t care that        were awesom                   u.
             you and your ho
                              spital provided fo                   the food as well. Thank yo
             friend througho                     r our                                                                                                                                                                       Julie Dierkshelde, MD,
                             ut her several st                                                                                                                                                                               and Matt Reynolds, MD
            Mary’s. We were                   ays at Saint
                              very pleased an
            for the care that                  d grateful
                              she received ther
                                                                   Dear Phil,
                                                                                         anks to the surgical
              We would like to
                                especially thank                   Please pass on my th
                                                    a                                     ry nice, helpful and
             few standouts th
                                at were so carin                   staff. They were all ve
                                                  g and                                     e my experience
             thoughtful to ou
                               r friend. She held                  polite. They really mad
                                                    her                                    again.
            primary care ph
                              ysician, Dr. Nassi                   comfortable! Thanks
            in the highest re                     r Khan,
                              gard. Dr. LaBine,                                                                             Renea Anastor,                     Leah Riemersma,             Ted Russell,
            performed her su                     who
                               rgery with such                                                                              Nutrition Services                 Respiratory Therapist       Environmental Services
           then spent time                        skill,
                             with all of us ex                                                                                                                                                                              Anne Marie Armock,
           the surgery. Dr. Pa                  plaining                   Dear 6 North, Endosc                                                                                                                             RN, Transplant Nurse
                               ul Harris and Dr.                                                     opy,
          David Baumgart                                                   I would like to give a
                             ner who saw he                                                        round of
          Intermediate Ca                      r in the                   applause to all the sta
                            re Unit. Dr. Suza                                                       ff of 6 North,
         Howard and Dr.                        nne                        Endoscopy. Recently,
                            Colleen Tallen an                                                     I went up to
         Palliative Care te                     d the                     the floor for a meetin
                            am were extrao                                                        g. The person
         both our friend                      rdinary to                  at the nurses’ station,
                           and her support                                                          though busy,
        needed to speak                       team. We                   greeted me warmly, es
                            with them often                                                         corted me
        were always easy                        and they                 to a comfortable waitin
                             to reach, inform                                                        g area and
        and comforting.                         ative                    even offered me coffe                                                                Matt the Transporter        Sheri Cunningham, RN, Julie       Marsha Haase, RN, and
                                                                                                  e. As a fellow             Rachael Doezema, RN,
                                                                         associate, I do not no                              and Steve Martin, RN, 5 N                                    Nicholas, RN, & Tina Lauzon, RN   Andrea Hoffman, RN
                                                                                                 rmally receive
        Colleen Chase ro                                                this level of attention
                           utinely gave us                                                        on patient
        understandable                       precise and                floors. However, I could
                          updates on our                                                            tell that
                                                                                                                          in case you missed it …
        condition. Carole                                               every person working
                           Fields, Julie Fick                                                     was friendly,
       Ramaker, were fa                        and Jason                attentive and engage
                          bulous and like                                                       d. They were all
       Darwin Andringa                       angels.                   demonstrating Excelle
                          , who helped he                                                         nce In Action           Past issues of Within — as well as issues of e-Within, our
       easier, was very                      r breathe                 and as it made a differ
                        special, and a nu                                                         ence in my day,         weekly electronic newsletter — can be found on Saint Mary’s
       Kevin who chec                       rse named                  I’m sure their positive
                       ked on our friend                                                         attitude made a          intranet. Files can be viewed on-screen or downloaded.
      us with his thou                       touched                  difference in the lives
                        ghtfulness. Ther                                                        of our patients
      who I am forget                      e are people               and guests. Thank yo
                       ting, but please                                                        u, all of you, for
      know how wonde                      let them                    showing me what So
                         rful they all are.                                                   mething More is
                                                                      all about.

   38 » Within » May 2008                                                                                                                                                                                                                               39
coming events
National Health Care                              daily Mass                                       breast imaging 2008
                                                  Mass is celebrated daily in Our Lady of          Learn about current issues in the diagnosis
Week Events                                       Mercy Chapel on the second floor of The          of breast cancer, Friday, May 16, at Grand
May 11–17
                                                  Lacks Cancer Center from 12:05–12:35 p.m.        Rapids Community College. Presented by
See the pullout calendar in the
                                                  It is also broadcast live in all patient rooms   Breast Services at The Lacks Cancer Center,
center of this issue (pages 20-21)
                                                  and available in Spanish on Channel 55.          the seminar will feature Jamie Caughran,
for all event details.
                                                  There is a Healing Mass on the first Friday      MD, Gilbert Padula, MD, and Timothy
                                                  of each month.                                   Fitzgerald, MD, as well as oncologists
                                                                                                   from other networks. Cost for Saint Mary’s
                                                  dementia Caregiver                               associates is $40; cost is $80 for participants
                                                                                                   from other organizations. Receive a
Celebration of Nursing                            Support group                                    registration form before May 9 by calling
Wednesday, May 14, 1–3 p.m. Fifth                 The Alzheimer’s Disease and Memory               616.752.6391 or 800.639.6266.
floor, the Lacks Cancer Center.                   Disorders Program at Saint Mary’s and
See who wins this year’s nursing                  the Alzheimer’s Association co-sponsor a
Excellence awards.                                Dementia Caregiver Support Group. The            Senior Health and fitness day
                                                  support group meets every third Thursday         Wednesday, May 28, 9 a.m.–3 p.m., at the
                                                  of the month from 6:30–8 p.m. in Wege,           Forest Hills Fine Arts Center. This event is
                                                  Room 14. For more information, please call       free and features nearly everything that you
                                                                                                   need to know to be healthy, happy and
relay for Life                                    Karen Bugg, at 913.1044. Upcoming dates
                                                                                                   successful in your senior years. More details
Relay for Life is the signature activity of the   are May 15 and June 19.
                                                                                                   on page 9.
American Cancer Society. Join this year’s
Relay for Life, from Friday, May 30 at 2 p.m.     diabetes Support group
through Saturday, May 31 at 2 p.m. at 2870        This informative group discusses a variety       one Nation, one Moment
Jack Smith Avenue SE. Relay for Life is a         of issues related to diabetes on the fourth      Memorial Day (May 26) at 3 p.m.
24-hour event that that empowers individual       Tuesday of every month from 7–8 p.m. in          In 2000, Congress established the National
communities to get involved in the fight          Wege 14. Free of charge.                         Moment of Remembrance in an effort to
against cancer. For more information, contact                                                      put the “memorial” back in Memorial Day.
Coralyn Martinez at woldhuic@trinity-health.                                                       This act of national unity asks all Americans
org or 752.5930, or Krista Schaendorf at
                                                  Smoking Cessation                                to pause for one minute of reflection at 3
                                                  Tobacco-free for good Classes                    p.m. on Memorial Day to honor those who
                                                  Sign up for free Tobacco-free for Good           have died in service to our nation. To those
                                                  classes. Class schedule and brochure are         who have lost a loved one in service to our
Schwartz Center rounds                            available online at     country, let them know of your gratitude.
The Schwartz Center Rounds is a                   You can register online or call 975.0123.
multidisciplinary forum where caregivers
can discuss difficult emotional and social        “The Quitters” support group
issues that may arise in caring for patients.     Meets the second and fourth Monday of
topic: What is Modesty in                         each month from 6–7 p.m. in Wege 11.
       Cancer Treatment
When: Wednesday, May 14,                          Nicotine anonymous
        from noon–1 p.m.                          Meets Tuesdays at 5:30 p.m. and
Where: The Lacks Grand Conference Room            Saturdays at 11 a.m. on the Kent
Who: Open to all caregivers.                      Community Hospital Campus.
Complimentary lunch provided. Call
752.6162 by May 7 to reserve your spot.

a Member of trinity health

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