Page 1 87ac9124-ce40-45f4-a8ec-7d77294ca504.xls Open Issues Status Issue Status Owner Due by Content - 100% time/effort focus Primary Owner First + others involved Core Content - Text, Structure (120) TBD - targeted end May Provide electronic copy of the PM Book text complete DM/WF complete Decision whether to use Process Management section - chapters 13-15 - NO complete DM complete Decision whether to use Appendices - NO (Maybe Glossary) complete DM complete Conceptual analysis & Learning relationship mapping (Primary Content) - see the Cog Structure TAB complete RR complete Upload PM book text (Primary Content) into CogBook complete RR complete Review structure and identify content gaps and/or learning relationship gaps in progress RR/DM May 22(Tue) Produce additional content and add existing additional content in progress DM May 22(Tue)? Assembly of concepts into original course structure in planning RR/JT May 22(Tue) Learning path testing and validation in planning DM/RR/JT May 22(Tue) Copy Editing and Proof Reading - 1st take in planning DM May 22(Tue) Final Copy Editing and Proof Reading (including interactives and templates) in planning DM TBD - targeted end May Primary Owner First + others involved Content - Home Page, Introduction, Folders (TBD)* TBD - targeted end May Provide sample folder and home page content complete RR complete Identify Folders and develop content for folders and home page in progress DM/RR May 22(Tue) Write content for folders and home page in planning DM May 24 (Thu)? Upload Folder content in planning RR TBD - targeted end May Decide on the CogBook cover & title in planning DM/RR TBD - targeted end May Primary Owner First + others involved Content - Static Illustrations (30) TBD - targeted mid May Obtain from the publisher the electronic format (pdf) graphics used in the book. complete DM complete Identify style for graphics/photos and decide which to produce/use in planning RR/DM/JT May 10 (Thu)? Produce new graphics and/or purchase photos and/or re-work existing graphics in planning RR/DM TBD - targeted end May Upload graphics/photos in planning RR TBD - targeted end May Primary Owner First + others involved Content - Video (3)*, Audio (9)* TBD - targeted mid June Deliver Recorder to Dan. complete WF complete Video Record MP workshop in Tulsa for instructional design review and identifying best audio/video opportunities (content enhancement) in planning DM/WF May 17 (Thu) Identify concepts suitable for audio/video in planning RR/DM/JT May 19 (Sat)? Write script for audio/video in planning DM/RR/WF TBD Record and edit audio/video in planning DM/WF TBD - targeted mid June Upload audio/video in planning RR/JT TBD - targeted mid June Primary Owner First + others involved Content - Exercises (Drag & Drop, Multiple Choice, etc.) (6), Animations (4) TBD - targeted mid June Identify concepts suitable for Exercises and/or Animations in progress RR/DM/JT May 22 (Tue) Page 2 87ac9124-ce40-45f4-a8ec-7d77294ca504.xls Design Exercises and/or Animations (logic and instructional intent) in planning RR/DM/JT May 22 (Tue) Review and approve Designs in planning DM TBD Produce Exercises and/or Animations in planning RR/DM/JT TBD - targeted mid June Upload exercises/animations in planning RR TBD - targeted mid June Primary Owner First + others involved Content - Tools/Templates (Word doc, Excel, PowerPoint, etc.) (30)* TBD - targeted end May Develop Tool & Graphics Inventory based on the book and power point file - see Template Inventory TAB complete RR complete Review Tool Inventory and decide on the best way to proceed / format in progress DM/RR May 22 (Tue) Develop Templates in planning DM/RR TBD - targeted end May Develop Why Use and How Use text in planning DM TBD - targeted end May Upload Templates in planning RR TBD - targeted end May Next Scheduled Meeting(s) Apr 17 (Tue) - 8 am PDT (5 pm CET) - up to 2 hrs Apr 18 (Wed) - 9 am PDT (6 pm CET) - up to 2 hrs Apr 24 (Tue) - 9 am PDT (6 pm CET) - up to 2 hrs May 10 (Thu) - 10 am PDT (7 pm CET) - up to 2 hrs May 22 (Tue) - 9 am PDT (6 pm CET) - up to 2 hrs May 23 (Wed) - 9 am PDT (6 pm CET) - up to 2 hrs Jun 1 (Fri) - 9 am PDT (6 pm CET) - up to 2 hrs 12, 13, Login Information Log-in to the Application for Dan - URL: www.cogbooks.com Username: email@example.com Password: vcp123 Notes in progress - Action Item is currently being worked on in planning - Action Item is going to be worked on, but currently is in the planning phase only under evaluation - Action Item is being evaluated for Y/N decision to produce in the future overdue - the due date has been missed In GREEN - complete - Action Item has been completed In RED - Action Item is a priority to work on today - in order to be delivered by due date AND/OR so that its dependencies are delivered by their due dates (30)* - number commited to be delivered by VCP (30) - number commited to be produced by CogBooks The CogBook In black - concepts In gray - Underlying concepts Gray background - folders Home Page 1: Organization, Process & Management (DI) Organization: Overview (F) People (F) Processes (F) Control Mechanisms (F) Structure (DI) Origins of Organizational Problems Organization: Overview People Processes Control Mechanisms Structure (G) Six Work Management Styles: Introduction (G) Traditional Work Management (G) Involvement Approach (G) Process Management of Work Is Your Organization Process-Oriented? Processes (G) Cross-Functional Management of Work (G) Matrix Work Management (G) F-Type Work Management (DI) Six Work Management Styles: Overview Six Work Management Styles: Introduction Traditional Work Management Involvement Approach + Process Management of Work Cross-Functional Management of Work Matrix Work Management F-Type Work Management Limitations of Traditional and Involvement Models Limitations of Traditional Work Management Traditional Work Management Involvement Approach 2a: Mapping your Process (G) Process Mapping: Introduction (G) Flowchart Symbols (G) Macro Level Flowcharts Flowchart Symbols Processes (G) Functional-Activity Flowcharts (T) Functional-Activity Flowchart Template (G) Activity Flowcharts (DI) Creating a Functional-Activity Flowchart Procedure for Creating the As-Is Flowchart + Macro Level Flowcharts + Functional-Activity Flowcharts Functional-Activity Flowchart Template Activity Flowcharts (G) Task-Procedure Flowcharts (T) Task-Procedure Template + Functional-Activity Flowcharts 2b: Analyzing your Process Recognizing a Broken Process Symptoms of a Broken Process - Expanded (G) Selecting a Process to Improve (T) Process Selection Matrix Template + Recognizing a Broken Process Four Lenses of Analysis: Introduction (F) The Frustration Lens Advantages of the Frustration Lens (G) The Frustration and Idea Bin (T) Frustration-Idea Bin Tool Frustration Lens (Demo) + The Frustration Lens (T) Frustration-Idea Bin Tool (G) The Time Lens (G) Process Cycle Time Analysis (T) Process Cycle Time Template Demo: Cycle Time in Process + Process Cycle Time Analysis (G) Traveler (T) Traveler Tool (G) Eight Wastes (T) Eight Wastes Template Eight Wastes: Example (G), (F) The Cost Lens (G) Activity-Based Costing (T) Activity-Based Costing Sheet (T) Cost Per Sq Ft Template Calculating True Profitability Example: Activity-Based Costing (F) The Quality Lens (G) Documenting Quality Problems (T) Documenting Quality Problems Tool (G) Calculating Quality Costs (T) Calculating Quality Costs (T) Cost Per Sq Ft Template (G) Failure Mode and Effects Analysis (FMEA) (T) FMEA Tool (G) Fishbone Diagrams (T) Fishbone Tool (G) Check Sheets (T) Check Sheets Tool (G) Pareto Diagrams Five Whys Error-Proofing Four Lenses of Analysis: Overview Four Lenses of Analysis: Introduction + The Frustration Lens + The Time Lens + The Cost Lens + The Quality Lens (G) Selecting the Right Change Methodology Lean Six Sigma Total Quality Management (TQM) Incremental Process Improvement + Recognizing a Broken Process + Four Lenses of Analysis + Functional-Activity Flowcharts + Task-Procedure Flowcharts Kaizen Blitz Continous Improvement Ten-Step Redesign Methodology: Intro Six Sigma Lean + Activity-Based Costing 3: Redesign (G) Barriers to Process Redesign No Surprises to Senior Management Turf Issues Resistance to Change Employee Buy-In Senior Management’s Role Manager Involvement + Project's Manager's Responsibilities + Making the Case for Change No One to Push the Change + Manager Involvement Lack of Incentives + Making the Case for Change Employee Buy-In Resistance to Innovating Thinking Honoring and Appreciating Staff + Lack of Incentives Uncommitted Top Management & Skepticism Creating Senior Management Buy In Senior Management’s Role Eleven Characteristics of a Successful Redesign + Process Redesign Case Study + Design Principles for Process Redesign + Generate Redesign Ideas 4: Continuous Improvement Continuous Improvement Installing Process Controls What are Process Controls? Source of Process Controls Components of Process Controls Process Controls Captions Process Control Assertions Control Point Control Documentation at the Activity Level (T) Activity Detail Sheet Template + Functional-Activity Flowcharts Process Control Owners Evidence for Process Controls (G) Control Point Matrix (T) Control Point Matrix Template Control Point Process Control Risks Key Process Controls Types of Process Controls Categories of Process Controls + Functional-Activity Flowcharts What Happens to Controls? Step-by-Step Methodology Process Redesign Methodology: Introduction (G) Phase 1: Getting Started (G) Step 1: Introduction to Process Redesign (F) Meeting With Senior Management Persuasive Kickoff Speech + Making the Case for Change Employee Buy-In (G) Making the Case for Change (G) Away-From Reasons for Change (G) Go-To Reasons for Change Scoping the Project + Macro Level Flowcharts Meeting With Affected Employees + Persuasive Kickoff Speech Eleven Characteristics of a Successful Redesign (G) Step 2: Creating the Team (F) Project Manager (F) Process Improvement Team People Working in the Process (F) Project Manager + Facilitator (F) An Outsider or Maverick (F) Information Technologist (F) First Meeting with the Team Commonly Used Ground Rules (G) Creating the Communication Plan (T) Communication Plan Matrix Template + Process Improvement Team (F) Facilitator Lean Six Sigma Total Quality Management (TQM) Kaizen Blitz (F) Employee Buy-in Key Stakeholder's Roles and Responsibilities Commitment vs. Compliance Project Manager’s Responsibilities Project Manager Asking a Team Member to Leave Process Improvement Team’s Responsibilities + Process Improvement Team Process Improvement Facilitator’s Responsibilities + Facilitator Senior Management’s Role Manager Involvement Supervisors’ and Middle Managers’ Roles + Manager Involvement (G) Phase 2: Process Analysis (G) Step 3: Creating the As-Is Flowchart Procedure for Creating the As-Is Flowchart + Macro Level Flowcharts + Functional-Activity Flowcharts + Four Lenses of Analysis: Overview The First Walk-Through (G) Step 4: Customer Interview Customer Report Card (T) Customer Report Card Template (G) Using the Customer Report Card Interviewing Is Better Than Survey (G) Step 5: Benchmarking and Best Practices Researching Industry Competitors Benchmarking Questions Benchmarking (T) Frustration-Idea Bin Tool Best Practices (G) Phase 3: Process Redesign Step 6: Clean-Sheet Redesign Process Redesign Case Study Background Information Targeting the “Public” in Public Works Reengineering Grading Permits + Step 3: Creating the As-Is Flowchart Making the Grade Critical Success Factors Using the Frustration Lens + The Frustration Lens + Design Principles for Process Redesign Design Principles for Process Redesign Principles for Work Structure + Four Lenses of Analysis Principles for Information Flow + Four Lenses of Analysis Principles for Design Guides + Four Lenses of Analysis Principles for Organizing People + Four Lenses of Analysis Principle for General Guidance Generate Redesign Ideas Creativity Techniques Brain Writing Creating a New Process Map Process Mapping: Introduction + Macro Level Flowcharts Activity flowchart + Functional-Activity Flowcharts Step 7: Review by Senior Management and Testing Five Implementation Options Role-Playing, Practice, and Simulation The Pilot Run New Process Simultaneously With Old Phase in New Design Complete Changeover Step 8: Final Design + Barriers to Process Improvement Conducting a Second Walk-Through The First Walk-Through Employee Buy-In Step 9: Implementing the Redesign Role-Playing, Practice, and Simulation The Pilot Run New Process Simultaneously With Old Phase in New Design Complete Changeover (G) Phase 4: Continuous Improvement Step 10: Installing Metrics and Continuous Improvement Continuous Improvement + Installing Process Controls Downloadable Tools (T) Calculating Quality Costs (T) Check Sheets Tool (T) Customer Report Card Template (T) Documenting Quality Problems Tool (T) Eight Wastes Template (T) Fishbone Tool (T) Frustration-Idea Bin Tool (T) Functional-Activity Flowchart Template (T) Process Selection Matrix Template (T) Task-Procedure Template More Process Tools (T) Activity-Based Costing Sheet (T) Activity Detail Sheet Template (T) Communication Plan Matrix Template (T) Cost Per Sq Ft Template (T) FMEA Tool (T) Process Cycle Time Template (T) Traveler Tool Demos How to Use Tools Creating a Functional Activity Frustration Lens (Demo) Demo: Cycle Time in Process Campbell Fishbone Diagrams Check Sheets Hints & Case Studies Using Process Mapping in Traditional Organizations Traditional Work Management Process Mapping: Introduction Limitations of Reengineering Cross-Functional Management of Work Process Redesign Case Study Background Information Targeting the “Public” in Public Works Reengineering Grading Permits Step 3: Creating the As-Is Flowchart Making the Grade Critical Success Factors Using the Frustration Lens + The Frustration Lens + Design Principles for Process Redesign Time-Reduction Case Study The Time Lens Supplier's Process Evaluation (G) Supplier Evaluation Supplier Representations Business Process Management Notation About VCP Potential Template Inventory (based on the Electronic material - Book & Powerpoint doc) Potential template Book # CogBook concept Name (if exists) CogBook # Figure 1.1 file 01.01 Traditional Organization Figure 1.1 Figure 1.2 file 01.02 Involvement Organization Figure 1.2 Figure 1.3 file 01.03 Process Organization Figure 1.3 Figure 1.4 Dilbert cartoon Figure 1.4 Figure 1.5 file 01.05 Cross-Functional Organization Figure 1.5 Figure 1.6 file 01.06 Matrix Organization Figure 1.6 Figure 1.7 file 01.07 Process-Focused (or F-Type) Organization Figure 1.7 Figure 1.8 file 01.08 Work Management and Effectiveness Figure 1.8 Figure 2.1 Portrait: p1 Activity Boxes Figure 1.9 Figure 2.2 Activity Diamonds Figure 1.10 Figure 2.3 Process-Flow Arrows Figure 1.11 Figure 2.4 Portrait: p2 Storage Triangle Figure 1.12 Figure 2.5 The Big D Figure 1.13 Figure 2.6 Oval Stop Figure 1.14 Figure 2.7 Cross-reference Circle Figure 1.15 Figure 2.8 Portrait: p3 Order-to-Delivery Flowchart Figure 1.16 Figure 2.9 Permit Process Flowchart Figure 1.17 Figure 2.10 file 02.10 Functional Activity Flowchart Figure 1.18 Figure 2.11 file 02.11 Permit Process With Numbered Symbols Figure 1.19 Figure 2.12 Landscape: p1 Task-Procedure Flowchart Template Figure 1.20 Figure 2.13 Landscape: p2 MAR Task List Figure 1.21 Figure 2.14 Portrait: p4 Cascading Flowcharts Figure 1.22 Figure 2.15 Landscape: p3 Customer Order Process Figure 1.23 Figure 2.16 Portrait: p5 Activity Detail Sheet Figure 1.24 Figure 2.17 Landscape: p4 Control Point Matrix Figure 1.25 Table 4.1 Portrait: p6 Process Improvement Selection Matrix Figure 1.26 Table 4.2 Change Methodology Comparison Chart Figure 1.27 Figure 5.1 Portrait: p7 Ten-Step Process Redesign Figure 1.28 Figure 6.1 Portrait: p8 Steps One and Two, Process Redesign Figure 1.29 Making the Case for Change Portrait: p9 frame ? 30% smaller, noFigure 6.2 Motivation for Action Figure 1.30 Figure 6.3 Who and How Matrix Figure 1.31 Figure 7.1 Portrait: p7 Step Three, Process Redesign Figure 1.32 Figure 7.2 Portrait: p11 Detail, Sales Order Process Figure 1.33 Figure Frustration Lens 7.3 Frustration Lens Figure 1.34 Figure Frustration Lens 7.4 Portrait: p12 Two-by-Two Matrix Figure 1.35 Table 7.1 Percentage of Total Process Cycle Time Figure 1.36 Figure 7.5 Portrait: p13 Process Cycle Time Analysis Figure 1.37 Figure 7.6 Portrait: p14 Process Cycle Time Analysis Figure 1.38 Figure 7.7 Portrait: p15 Traveler Sheet Figure 1.39 Figure 7.8 Portrait: p16 Data Sheet for Process and Cycle Time Figure 1.40 Figure 7.9 file 0709 As-Is Flowchart of Insurance Application Process Figure 1.41 Figure 7.10 Landscape: p5 Redesigned Flowchart of Insurance Application Process Figure 1.42 Figure 7.11 Portrait: p16 Physical Layout for Processing Applications Figure 1.43 Figure 7.12 Portrait: p17 Physical Layout Redesign for Processing Applications Figure 1.44 Figure 7.13 Landscape: p6 Activity-Based Costing Sheet for Service Figure 1.45 Figure 7.14 Landscape: p7 Activity-Based Costing Sheet for Manufacturing Figure 1.46 Table 7.2 Portrait: p17 Calculating Cost Per Square Foot Per Hour Figure 1.47 Figure 7.15 Portrait: p18 Macro Flowchart of Sale to Payment Figure 1.48 Figure 7.16 Landscape: p8 Customer Order Process Figure 1.49 Figure 7.17 Landscape: p9 Activity-Based Costing Sheet, Customer Order Process Figure 1.50 Figure 7.18 Portrait: p19 Documenting Quality Problems Figure 1.51 Figure 7.19 Landscape: p10 Calculating Quality Costs in a Process Figure 1.52 Figure 7.20 file 0720 FMEA Sheet Figure 1.53 Figure 7.21 Portrait: p20 Fishbone Diagram Figure 1.54 Table 7.3 Missing Information Check Sheet Figure 1.55 Figure 7.22 Portrait: p21 Missing Information Pareto Chart Figure 1.56 Figure 8.1 Portrait: p7 Steps 4 and 5, Process Redesign Figure 1.57 Table 8.1 Customer Report Card Figure 1.58 Table 8.2 Competitor Template Figure 1.59 Table 8.3 Process Performance Report Card Figure 1.60 Table 8.4 Competitor Report Card Figure 1.61 Figure 9.1 Former Grading Permit Process Figure 1.62 Figure 9.2 Redesigned Grading Permit Process Using Design Principles Figure 1.63 Figure 11.1 Portrait: p7 Steps 6-10, Process Redesign Figure 1.64 Table 12.1 Barriers to Process Redesign Figure 1.65 Figure 12.1 Inputs and Outputs Flowchart Figure 1.66 Table 12.2 Supplier Process Evaluation Figure 1.67 Figure 12.3 Inputs Meet Requirements Figure 1.68 Figure 12.4 Going Upstream to Help Supplier’s Process Figure 1.69 Figure 12.2 “Arm’s Length” Relationship With Supplier” Figure 1.70 Figure 12.5 Vertical Integration Figure 1.71 Figure 12.6 Outsourcing Figure 1.72 Organizations are made up of … Symptoms of a broken process Supplier Evaluation Partnering with your supplier Procedure to create a functional-activity flow chart Advantages to Using the Frustration Lens Value Stream Map for Application Process Figure 1.73 Analyzing Your Process Map Error Proofing 5 Whys Benchmarking and Best Practices Design Principles Creating a Clean-Sheet Redesign Debrief Barriers to Process Redesign Grading Permit City of San Jose Figure 1.74 Redesigned Grading Permit Using Design Principles Figure 1.75 Total est. 30-45 potential templates Total est. 60-90 potential graphics Not available chapter 14, 15 & Appendices - missing est. another 25 objects (Process Management) Table 14.1 Levels of Interdepartmental Cooperation Table 14.2 Work-Required Level of Interdepartmental Cooperation Table 14.3 Improving Interdepartmental Cooperation Table 14.4 Addressing Worst-Case Scenarios Figure 15.1 Computer-Aided Design Provides a New Approach to Business Process Management Figure 15.2 Computer-Aided Business Process Management Figure 15.3 Benefits of Simulation-Based Process Mapping Figure 15.4 Business Process Resources Figure 15.5 Elements of Computer-Based Business Process Analysis Figure 15.6 Shared Complex Concepts: Example of the Details Associated With a Process Figure 15.7 Coordinated Alternative Views of the Same Concepts Figure 15.8 Throughput is Required for Simulation Figure 15.9 Run the Diagram to Determine Consistency Figure 15.10 Run the Diagram to Generate Performance Measures Figure 15.11 Reporting Dynamic Behavior Figure 15.12 A Model Consists of Two Parts Figure 15.13 There are Many Types of Models Figure 15.14 Psychological Components of Change Management Figure 15.15 The Analyst's Role in Process Mapping Figure 15.16 The Social Dimension of Change Management Figure 15.17 Applications of Business Process Modeling Figure 15.18 Using Simulation to Encourage Buy-In Figure 15.19 Detail of Record Order Figure 15.20 Learning With Dynamic Corporate Modeling Figure 15.21 Schematic of Necessary Business Knowledge erpoint doc) Process_Mapping_and_Process_Improvement_Oct_06 Template/Graph Powerpoint # Best format Notes / Comments slide 6 jpeg slide 7 jpeg slide 8 jpeg slide 9 jpeg Create cartoon? slide 10 jpeg slide 11 jpeg slide 12 jpeg jpeg ppt? Needs to be redrawn by Dan slide 20 jpeg ppt? Flowchart Symbols jpeg ppt? Ask N to redraw? jpeg ppt? jpeg ppt? slide 36 jpeg ppt? Flowchart Symbols jpeg ppt? jpeg ppt? slide 21 jpeg ppt? Macro Level Flowcharts slide 21 jpeg ppt? jpeg visio? Extract fragment (tear page effect) jpeg visio? Extract fragment (tear page effect) slide 61 pdf excel Ask N to extract & delete fig # pdf excel same as above - example - could be merged into one tool? slide 62 pdf jpeg? almost ready slide 63 pdf visio? ALSO CALLED Process Control Ask N to extract & delete fig #, and add color OR Jim to produce VISIO slide 64 pdf word Template_ActivityDetailSheet pdf excel Template_ControlPointMatrix slide 19 pdf excel Template_ProcessImprovementSelectionMatrix slides 65-66 pdf word Table_ChangeMethodologyComparisonChart slide 67 jpeg pdf Maybe use an example for a template as well? / Mouse over version? jpeg visio? varation of 5.1 jpeg Add color pdf excel Template_WhoAndHowMatrix jpeg varation of 5.1 pdf visio? pdf Add color slide 28 pdf ppt turn into template? ALSO called Sorting through the “Idea Bin” Template_Two-by-TwoMatrix slide 30 table pdf slide 31 excel ppt? Template_ProcessCycleTimeAnalysis excel slide 33 excel Template_TravelerSheet slide 34 excel ppt? Template_DataForProcess&CycleTime slide 35 jpeg visio? Extract fragment (tear page effect) slide 38 pdf visio? Ask N to extract & delete fig #, and add color OR Jim to produce VISIO jpeg Add color jpeg Add color excel pdf merged with 1.50 Template_ActivityBasedCosting excel pdf merged with 1.50 Template_ActivityBasedCosting excel ppt? Template_CostPerSqFtPerHr slide 40 jpeg Add color pdf visio? Ask N to extract & delete fig #, and add color OR Jim to produce VISIO excel pdf merged with 1.46 Template_ActivityBasedCosting word pdf Template_DocumentingQualityProblems slide 41 excel pdf Template_CalculatingQualityCosts slide 42 excel jpeg? Extract fragment (tear page effect) Template_FMEA slide 43 ppt & excel? jpeg? Animation? / Interactive? slide 44 excel jpeg? Template_ProblemListingCheckSheet slide 45 jpeg excel? Add color jpeg varation of 5.1 slide 18 excel? jpeg merge 8.1&8.3, 8.2&8.4? Template_CustomerReportCard excel? jpeg Template_CompetitorReportCard excel? jpeg merged with 8.1 Template_CustomerReportCard excel? jpeg merged with 8.2 Template_CompetitorReportCard excel? Ppt? Visio? merge? jpeg visio? jpeg? mouse over interactive? jpeg excel? jpeg jpeg jpeg jpeg jpeg jpeg jpeg slides 4-5 ppt Rationale? slides 13-14 ppt Checklist? slide 15 ppt How-to-Proceed Tool? slide 16 ppt How-to-Proceed Tool? slide 24 ppt How-to-Proceed Tool? slide 26 ppt Rationale? slide 37 ppt slide 32 ppt How-to-Proceed Tool? slide 46 ppt How-to-Proceed Tool? slide 47 Interactive Exercise? slide 48 ppt Checklist? slides 51-55 ppt Checklist? slide 56 ppt How-to-Proceed Tool? slide 57 ppt ? slide 60 ppt Checklist? slide 49 jpeg slide 50 jpeg ess Management #, and add color OR Jim to produce VISIO done Usefulness needs to be verified ovementSelectionMatrix done logyComparisonChart done done done eTimeAnalysis done Requires example ess&CycleTime done done Categories require explanations below gQualityProblems Discard Categories require explanations below done ngCheckSheet done done done Inventory of pdf graphics from the publisher /Business Training/Partners/Active Partners/vcp/VCP Figures File Name (if exists) CogBook # Powerpoint #Best format Notes / Comments Figure 1.1 Traditional Organization Figure 1.1 slide 6 jpeg ppt? Figure 1.2 Involvement Organization Figure 1.2 slide 7 jpeg ppt? Budgeted Planned In ProgressOnline Left Photos 0 16 0 16 Static Graphics 30 0 0 0 Charts 0 54 0 Audio 9 9 0 0 Video 3 3 0 0 Animations 4 4 0 0 Exercises 6 6 0 0 Templates 0 25 17 8 Notes / Comments ?
Pages to are hidden for
"Ppt on Insurance Customer Data Analysis - Download as Excel"Please download to view full document