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									ORANGE AND ASSOCIATED HEALTH SERVICES
             PPP PROJECT




       PROJECT DEED SCHEDULE 4




PART B – SUPPORT SERVICES SPECIFICATION
PROJECT DEED SCHEDULE 4

This document is ”Project Deed Schedule 4“ called “Part B – Support Services Specification” for
the “Orange and Associated Health Services PPP Project”.



Filename: Schedule 4 Part B - Support Services Specification v2.15
NSW Health                                            Orange and Associated Health Services PPP Project



CONTENTS

        PART A                                                                                1
1.      INTERPRETATION                                                                        2
        1.1  Terms of Reference                                                               2
        1.2  Definitions                                                                      2
        1.3  Document Structure                                                              10
2.      INTRODUCTION AND SERVICES SCOPE                                                      12
        2.1  Facilities Coverage                                                             12
        2.2  Service Delivery Program                                                        16
        PART B                                                                               19
3.      GENERAL REQUIREMENTS                                                                 20
        3.1 Operations Manual                                                                20
4.      MOBILISATION ACTIVITIES                                                              21
        4.1 General Requirements                                                             21
        4.2 Service Scope                                                                    21
        4.3 Specific Reporting Requirements                                                  22

        PART C                                                                               23
5.      INTERIM SERVICES AND INTERIM HARD FM SERVICES                                        24
        5.1  General Requirements                                                            24
        5.2  interim services Scope                                                          24
        5.3  interim hard fm services scope                                                  25
        5.4  Specific Reporting Requirements                                                 26

        PART D                                                                               27
6.      MANAGEMENT SERVICE GENERAL REQUIREMENTS                                              28
7.      MANAGEMENT SERVICES PLANNING                                                         29
8.      MANAGEMENT SERVICES SCOPE                                                            30
        8.1  Contract Management                                                             30
        8.2  Quality Assurance                                                               30
        8.3  Disaster, Fire and Emergency Management                                         31
        8.4  Interface Planning                                                              32
        8.5  Infection Control Policies                                                      32
        8.6  Occupational Health Safety and Rehabilitation (OHS&R)                           32
        8.7  Risk Management Program                                                         32
        8.8  Information Management                                                          33
        8.9  Heritage and Environmental Management                                           34
        8.10 Employee and Training Services                                                  34
        8.11 Labour Relations Management                                                     35
        8.12 Continuous Improvement                                                          36
        8.13 Helpdesk Services                                                               37
        8.14 Performance Monitoring and Reporting                                            41

        PART E                                                                               47
9.      MAINTENANCE AND REFURBISHMENT SERVICES                                               48
        9.1  General Requirements                                                            48
        9.2  Scope of Service                                                                49
        9.3  Planning of Maintenance and Refurbishment Services                              50
        9.4  Planned and Preventative Maintenance                                            51
        9.5  Programmed Replacement Maintenance                                              52
        9.6  Statutory Maintenance, Testing, Auditing and Certification                      52
        9.7  Reactive Maintenance                                                            52
        9.8  Fee for Service Maintenance                                                     53
        9.9  Provision of Access                                                             54


Support Services Specification                  i                                     December 2007
NSW Health                                          Orange and Associated Health Services PPP Project



        9.10      Condition Based Survey                                                   54
        9.11      FF&FE                                                                    55
        9.12      Minor Changes                                                            56
        9.13      Computerised Maintenance Management System (CMMS)                        57
        9.14      Pest Control Service                                                     58
        9.15      Grounds and Gardens Maintenance Services                                 60
        9.16      Specific Reporting Requirements                                          62
10.     UTILITY MANAGEMENT SERVICES                                                        63
        10.1 General Requirements                                                          63
        10.2 Scope of Service                                                              63
        10.3 Maintenance and Continuity of Supply                                          63
        10.4 Utilities Monitoring                                                          64
        10.5 Energy Audit                                                                  64
        10.6 Specific Reporting Requirements                                               65

        PART F                                                                             66
11.     SECURITY SERVICES                                                                  67
        11.1 General Requirements                                                          67
        11.2 Scope of Service                                                              67
        11.3 Security Manual                                                               68
        11.4 Incident Response                                                             69
        11.5 Emergency Response                                                            70
        11.6 Escort Duties                                                                 70
        11.7 Client Services                                                               70
        11.8 Locking and Unlocking Buildings and Rooms                                     71
        11.9 Patrols                                                                       71
        11.10   Dedicated Security                                                         71
        11.11   Parking Control                                                            72
        11.12   Key Control                                                                72
        11.13   Access Control                                                             73
        11.14   Identification                                                             73
        11.15   Lost Property                                                              73
        11.16   Helicopter Landings / Departures                                           74
        11.17   Security Surveillance Systems                                              74
        11.18   Other Duties                                                               74
        11.19   Mental Health Service Specific Security Requirements                       75
        11.20   Specific Reporting Requirements                                            75
12.     CLEANING, DOMESTIC AND WASTE MANAGEMENT SERVICE                                    76
        12.1 General Requirements                                                          76
        12.2 Scope of Service                                                              76
        12.3 Minimum Cleaning Standards                                                    77
        12.4 Cleaning, Domestic and Waste Management Procedures Manual                     78
        12.5 Routine, Periodic and Project Cleaning                                        79
        12.6 Environmental Cleans                                                          79
        12.7 Reactive Cleaning                                                             80
        12.8 Cleaning Materials and Equipment                                              81
        12.9 Waste Management Service                                                      83
        12.10  Regular Inspections                                                         85
        12.11  Specific Reporting Requirements                                             86
13.     INTERNAL LAUNDRY AND LINEN SERVICES                                                87
        13.1 General Requirements                                                          87
        13.2 Scope of Service                                                              87
        13.3 Provision and Storage of Clean Linen                                          87
        13.4 Segregation and Collection of Used Linen                                      88
        13.5 Ad Hoc Laundering Service                                                     88
        13.6 Linen Repair Services                                                         89
        13.7 Laundering Equipment                                                          89
        13.8 Specific Reporting Requirements                                               89


Support Services Specification                ii                                    December 2007
NSW Health                                         Orange and Associated Health Services PPP Project



14.     KIOSK / COFFEE SHOP MANAGEMENT SERVICES                                           90
        14.1 General Requirements                                                         90
        14.2 Scope of Service                                                             90
        14.3 Kiosk/Coffee Shop Management                                                 90
15.     PORTERING / WARDSPERSONS SERVICES                                                 92
        15.1 General Requirements                                                         92
        15.2 Scope of Service                                                             92
        15.3 Portering and Wardspersons – Specific Requirements                           92
        15.4 Movement of Deceased Patients and Mortuary Duties                            93
        15.5 Movement of Specimens, Samples and Pathology Related Items                   93
        15.6 Assistance To Nurses in the Care and Management of Patients                  93
        15.7 Schedule 1: Portering / Wardspersons - Service Response Times                94
16.     STERILE SUPPLIES DEPARTMENT (“SSD”) SERVICES                                     96
        16.1 General Requirements                                                        96
        16.2 Scope of Services                                                           96
        16.3 SSD Manual                                                                  97
        16.4 Management of SSD Services                                                  97
        16.5 SSD Technician Training and Capability                                      98
        16.6 Instrument Management                                                       98
        16.7 Computerized Instrument Tracking System (CITS)                              99
        16.8 Care and Ownership of Instruments                                          100
        16.9 Instrument Review Committee                                                101
        16.10   Damage to Instruments, Sets and Trays                                   102
        16.11   Loss of Instruments, Sets and Trays                                     103
        16.12   SSD Equipment and Consumables                                           104
        16.13   Theatre and Sterile Consumables                                         104
        16.14   Instrument Turnaround Times                                             104
        16.15   Fast Tracking                                                           104
        16.16   Transportation and Distribution Of Instruments                          105
        16.17   Incident Support and Reporting                                          106
        16.18   NSW Health and SSD Customer Major Incident Plan                         106
        16.19   Capacity and Flexibility                                                106
        16.20   Specific Reporting Requirements                                         106
17.     MATERIALS MANAGEMENT SERVICES                                                   107
        17.1 General Requirements                                                       107
        17.2 Scope of Services                                                          107
        17.3 Operational Support Systems                                                107
        17.4 Materials Receipt                                                          108
        17.5 On-Site Stock Items                                                        108
        17.6 Storage                                                                    108
        17.7 Top Up Service                                                             109
        17.8 Distribution                                                               109
        17.9 General                                                                    109
        17.10  Medical Gas Services                                                     109
        17.11  Courier Services                                                         110
        17.12  Specific Reporting Requirements                                          110

        APPENDIX A – FULL MINIMUM MAINTENANCE AND PERFORMANCE
        STANDARDS                                                       111
        APPENDIX B – REDUCED MINIMUM MAINTENANCE AND PERFORMANCE
        STANDARDS                                                       161
        APPENDIX    C   –   ENERGY     MEASUREMENT     AND VERIFICATION
        SPECIFICATION                                                   166
        APPENDIX D –KEY PERFORMANCE INDICATORS                          168
        APPENDIX E – HealthAMMS reporting requirements                  186
        APPENDIX F – SSD Requirements                                   208




Support Services Specification               iii                                   December 2007
NSW Health                           Orange and Associated Health Services PPP Project


PART A




Support Services Specification   1                                       December 07
NSW Health                                                Orange and Associated Health Services PPP Project


1.          INTERPRETATION

1.1         TERMS OF REFERENCE

The specification forms Schedule 4, Part B of the deed.

1.2         DEFINITIONS

Terms defined in the deed (and its schedules) have the same meaning in this specification. Only
terms that are not defined in the deed (and its schedules) are defined here.

In this specification, the following words and phrases shall have the following meanings:

“Annual Maintenance Program” means the program described in section 9.3(b) of this
specification.

“Annual Performance Report” means the report described in Management Services section
8.14.9 of this specification.

“Area Failure” has the meaning ascribed in schedule 5 of the deed.

“Area Failure Level” has the meaning ascribed in schedule 5 of the deed.

“Asset Maintenance Manual” has the meaning as defined in section 9.3(d) of this specification.

“Audley Clinic” means the Health Facility so named in Part C of Schedule 3 of the deed.

“Australian Council on Healthcare Standards” (“ACHS”) means the organisation for improving
the quality of health care in Australia through continually reviewing of performance, assessment
and accreditation.

“Australian Standards” means those standards developed and maintained by Standards
Australia.

“Authorised Personnel” means Users authorised by the Project Director.

“Backlog Maintenance and Refurbishment” means pre-determined scheduled backlog
maintenance and refurbishment works proposed to be undertaken as identified in the Project
Company Proposals to meet the requirements of this specification.

“Blayney Hospital” means the hospital in 3 Osman Street, Blayney NSW 2799

“BMCS” means the Building Management and Control System to be provided in accordance with
the “Engineering Services Brief” of Schedule 4, Part A of the deed.

“Bussing Services” means general bussing duties of staff cafeterias of the New Bathurst Hospital
and the New Construction Health Facilities, Orange Base Hospital and Bloomfield South Facilities
dining room including cleaning of equipment, servery areas, floors behind counters and cafeteria
tables.

“Canowindra Hospital” means the hospital in Brown Avenue, Canowindra NSW 2804.

“Kiosk / Coffee Shop Management Service” means the Services described in section 14 of this
specification.

“Change Management Process Plan” means the plan developed by the Project Company that
describes all change management processes and procedures that will be implemented by the
Project Company for this Project.

"Cleaning Policy" has the meaning ascribed in section 12.1(b) of this specification.

"Cleaning Works Plan" has the meaning given to it in section 12.5(b) of this specification.




Support Services Specification                  2                                             December 07
NSW Health                                                    Orange and Associated Health Services PPP Project


“Cleaning, Domestic and Waste Management Procedures Manual” means the manual
described in section 12.4 of this specification.

"Clinical Consumables" means those consumables used in connection with Trays, Instruments
and Sets for the clinical treatment or surgery of Patients, but excludes consumables required for
the reprocessing of Trays, Instruments and Sets.

“Clinical Equipment” has the meaning ascribed in the Facility Specification.

“Clinical Waste” means:

                a.     sharps;
                b.     human tissues (excluding hair, teeth and nails);
                c.     bulk body fluid and blood;
                d.     visibly blood stained body fluids and visibly blood stained disposal material and
                       equipment; and
                e.     laboratory specimens and cultures, animal tissue, carcasses or other waste
                       arising from laboratory investigation or for medical or veterinary research unless
                       treated to standards approved by the Director General of the Department of
                       Health.
"Collection Points" means points identified in Appendix F2 of this specification or by the Project
Director for each Health Facility and SSD Customer for the collection of used and or contaminated
Sets, Instruments and Trays.

"Computerized Instrument Tracking System" means a computer software package used for the
tracking of Instruments, Sets and Trays, as well as other functions, in accordance with the
requirements of clause 16.7.

“Condition Based Survey” means the survey described in section 9.10 of this specification.

"Continuous Improvement" means the requirements described in section 8.12 of this
specification.

“Cowra Hospital” means the hospital in Liverpool St, Cowra NSW 2794.

“Customer Satisfaction Survey” means the survey described in section 8.14.8 of this
specification.

“Daily Performance Report” means the report described in section 8.14.4 of this specification.

“Dedicated Security” means the requirements specified in section 11.10 of this specification.

"Delivery Point" means points identified in Appendix F2 of this specification or by the Project
Director for each Health Facility and SSD Customer for the delivery of reprocessed Sets,
Instruments and Trays.

“Disaster, Fire and Emergency Management” means the obligations specified in section 8.3 of
this specification.

“Disaster, Fire and Emergency Procedures Manual” means the manual detailing how the
Project Company will deliver Disaster, Fire and Emergency Management.

“Eastern Cluster” has the meaning ascribed in the Facility Specification.

“Element(s)” means:

                a.     any physical part(s) (e.g. building, department, room, external works, building
                       element, specific area of external works, etc.); or
                b.     collection of related physical parts (e.g. glazing to all buildings, specific door
                       hardware item found in certain department(s), etc.).




Support Services Specification                      3                                             December 07
NSW Health                                              Orange and Associated Health Services PPP Project


                of the Health Facilities.
“Emergencies” mean events requiring a emergency response as described in section 11.5 and
15.7 of this specification and "Emergency" shall be construed accordingly.

“Emergency Backup Systems” means those building services, systems and critical FF&FE
managed by the Project Company requiring emergency service redundancy backup systems such
as Uninterrupted Power Supplies.

“Emergency Service Providers” means the NSW Police Service, NSW Fire Brigade and NSW
Rural Fire Brigade, NSW Ambulance Service and State Emergency Services (SES).

“Employee and Training Services” means the services described in section 8.10 of this
specification.

"Energy" has the meaning ascribed in schedule 5 of the deed.

“Energy Audit” means the audit required under section 10.5 of this specification.

“Energy Audit Report” means the report outlining the performance of the Energy Audit as
required in section 10.6 of this specification.

“Energy Measurement and Verification Plan” means the plan specified in Appendix C of this
specification.

“Environmental Audits” means environmental audits undertaken by the Project Company to
comply with Law and Policy.

“Escort Duties” means the requirements specified in section 11.6 of this specification

“Essential Services” means those building services, systems and critical FF&FE managed by the
Project Company requiring standby generator backup.

“Existing Support Services” means those Support Services provided by NSW Health prior to
Financial Close.

“Facility Specifications” means the requirements and standards as set out in Schedule 4, Part A
and C of the deed and the Project Company Proposal.

"Fast Track" means the service of reprocessing Instruments, Sets and Trays on an ad hoc and
fast track basis, to meet immediate service demands and "Fast Tracking" shall be construed
accordingly.

“Fee for Service” means Support Services identified in this specification to be provided by the
Project Company but paid for by NSW Health as Reimbursable Costs or Reimbursable Material
Costs, including Minor Changes (as described under schedule 19 of the deed).

“Fee for Service Maintenance” means maintenance provided for on a Fee for Service basis in
accordance with section 9.8 of this specification.

“FF&FE” includes all internal and external fixtures, fittings, furniture and equipment (fixed and
mobile) as described in section 3.4.1 of the Facility Functional Brief for all Health Facilities.

“Full Minimum Maintenance and Performance Standards” means the requirements set out in
Appendix A of this specification.

“Functional Area” has the meaning ascribed in Schedule 5 of the deed.

“Functional Area Category” has the meaning ascribed in Schedule 5 of the deed.

“Grenfell Hospital” means the hospital at 1 Sullivan St, Grenfell NSW 2801.

“Grounds and Gardens Maintenance Service” means the services described in section 9.15 of
this specification.




Support Services Specification                 4                                            December 07
NSW Health                                               Orange and Associated Health Services PPP Project


“Hard FM Services” means the services described in sections 9.1 to 9.13, 9.15 to 9.16 and 10 of
this specification and the Management Services that relate to the effective delivery of those
services.

"HealthAMMS" means the proprietary asset management software system described in Appendix
F of this specification.

“Health Facility Occupants” means any person in or on the Health Facilities and the Sites.

“Helpdesk Customer Survey” means the survey undertaken in accordance with section 8.13.7 of
this specification.

“Helpdesk Service” means the services described in section 8.13 of this specification.

“Incidents” has the meaning as defined in NSW Health Policy “Protecting People and Property:
NSW Health Policy and Guidelines for Security Risk Management in Health Facilities December
2003”.

“Incident Information Management Policy” means NSW Health Policy reference PD2006_030
        th
dated 19 May 2006.

“Incident Information Management System” or “IIMS” means the information technology system
used to record an report on incidents in accordance with the Incident Information Management
Policy.

“Infection Control” has the meaning defined in NSW Health Policy documents.

“Infection Control Policies” means the policies described in section 8.5 of this specification.

“Information Management Service” means the services described in section 8.8 of this
specification.

"Interim Services Plan" has the meaning ascribed in section 5.2.1 of this specification.

"Instrument" means any instrument or equipment used in the intrusive treatment or surgery of
Patients, but shall exclude disposable instruments.

"Instrument Review Committee" means a committee established by NSW Health to review, make
recommendations to NSW Health on the acquisition, maintenance, reprocessing and disposal of
Instruments, Sets and Trays.

"Internal Laundry and Linen Service" means the services described in section 13 of this
specification.

“Key Performance Indicator” or KPI means the key performance indicators described in Appendix
D and Appendix E of this specification.

“Kitchen” means the kitchens as defined by the Facility Specifications at the Construction Health
Facilities, New Bathurst Hospital, Orange Base Hospital, and Bloomfield South Facilities used in
the production and plating of Patient catering.

"Level A" has the meaning ascribed in schedule 5 of the deed.

"Level A Area Failure" has the meaning ascribed in schedule 5 of the deed.

"Level B" has the meaning ascribed in schedule 5 of the deed.

"Level B Area Failure" has the meaning ascribed in schedule 5 of the deed.

"Level C" has the meaning ascribed in schedule 5 of the deed.

"Level C Area Failure" has the meaning ascribed in schedule 5 of the deed.




Support Services Specification                  5                                            December 07
NSW Health                                               Orange and Associated Health Services PPP Project


“Life Cycle Plan” means a plan indicating the useful life for all elements of the Project, and the
forecast date for replacement or refurbishment of those elements as provided in the Project
Company Proposals.

"Loan Instrument" means an Instrument, Set or Tray that has been provided on a loan basis to
NSW Health for the treatment or surgery of Patients.

"Lockdown" means the securing of all external access points, and key internal access points of a
Health Facility, in accordance with an agreed process with NSW Health.

"Logistics Service Policy" means a policy developed in conjunction and co-operation with NSW
Health, for the external and internal distribution and management of goods and materials.

“Long Stay Patients” means Patients who are admitted into a Health Facility for extended
durations for aged care and rehabilitation.

“Maintenance and Refurbishment Service” means the requirements described in section 9 of
this specification and the corresponding Support Services described in section 8 of this
specification that support this service.

“Maintenance Consumables” means Project Company consumables and materials required to
deliver the maintenance and Refurbishment Service.

“Materials Management Service” means the services described in section 17 of this specification.

"Medical Gas Services" means the services described in section 17.10 of this specification.

"Mental Health Facilities" means the mental health facilities from time to time on the Orange Base
Hospital Site, the New Orange Forensic Mental Health Facility Site, the New Orange Acute Mental
Health Facility Site and on the Bloomfield South Site and "Mental Health Facility" shall be
construed accordingly.

“Mental Health Patients” means a Patient admitted within each of the Mental Health Facilities.

“Minimum Cleaning Standards” means the standards described in section 12.3 of this
specification.

“Minimum Maintenance and Performance Standards” means the standards described in
Appendix A and Appendix B of this specification.

“Mobilisation Activities” means all activities undertaken in accordance with section 4 of this
specification.

"Mobilisation Activities Plan" has the meaning ascribed in section 4.2.1 of this specification.

“Monthly Maintenance Program” means the program described in section 9.3(a) of this
specification.

“Monthly Performance Report” means the report specified in section in 8.14.6 of this
specification.

"NSW Health's Materials Management System" means the computerised materials management
system used by NSW Health.




Support Services Specification                  6                                            December 07
NSW Health                                               Orange and Associated Health Services PPP Project


“NSW Health Stakeholders” means any party that may have an interest in the provision of
Services, including but not limited to:

                a.     NSW Health Related Parties;
                b.     Health Staff Members;
                c.     NSW Health Tenants;
                d.     local councils
                e.     local community members;
                f.     community groups;
                g.     industry groups;
                h.     unions;
                i.     government and government departments; and
                j.     Utility service providers.
“O&M Manuals” has the meaning ascribed in the Facility Specification.

“Oberon Hospital” means the hospital at North Street, Oberon NSW 2787

“Occupational Health Safety and Rehabilitation” has the meaning as defined in section 8.6 of
this specification.

“Occupational Health Safety and Rehabilitation Manual” shall have the meaning defined in
section 8.6(a) of this specification.

"Operating Hours" has the meaning ascribed in schedule 5 of the deed.

“Operating Year” has the meaning ascribed in schedule 5 of the deed.

“Performance Monitoring and Reporting Service” means the services described in section 8.14
of this specification.

“Performance Parameters” means the performance parameters required by Health AMMS as
described in Appendix E of this specification.

"Pest Control Service" means the services described in section 9.14 of this specification and
"Pest Control" shall be construed accordingly.

“Planned and Preventative Maintenance” means planned maintenance carried out to an
accepted program as required in section 9.4 of this specification.

“Planned and Preventative Pest Control” means planned and preventative pest control carried
out to an accepted program as required in section 9.14.2 of this specification.

"Portering / Wardspersons Service" means the services described in section 15 of this
specification.

“Programmed Replacement Maintenance” means removal and disposal of any building
elements, infrastructure, building services or FF&FE and procurement, installation, commissioning
and testing of new building elements, infrastructure, building services or FF&FE to ensure the
requirements of this specification are met.

“Programmed Maintenance Plan” has the meaning as defined in Support Services clause 9.3(c)
of this specification.

“Project Company Employees” means the Project Company’s officers, employees, agents and
subcontractors, and all other parties engaged or used by the Project Company to provide the
Support Services.

“Quality Assurance” means the requirements set out in 8.2 of this specification.




Support Services Specification                       7                                       December 07
NSW Health                                                       Orange and Associated Health Services PPP Project


“Quality Failure” has the meaning ascribed in schedule 5 of the deed.

“Quality Failure Points” has the meaning ascribed in schedule 5 of the deed.

“Reactive Cleaning” means the tasks described in the Support Services section 12.7 of this
specification and "Reactive Cleaning" shall be construed accordingly.

"Reactive Grounds and Gardens Maintenance" means services described in section 9.15.2 of
this specification and "Reactive Grounds and Gardens Maintenance" shall be construed
accordingly.

“Reactive Maintenance Service” means the services described in section 9.7, 9.8(a) and 9.9 of
this specification and "Reactive Maintenance" shall be construed accordingly.

"Reactive Pest Control Service" means the services described in section 9.14.2 of this
specification and "Reactive Pest Control" shall be construed accordingly.

“Rectification” has the meaning ascribed in schedule 5 of the deed.

“Rectification Time” has the meaning ascribed in schedule 5 of the deed.

"Reporting Failures" has the meaning ascribed in schedule 5 of the deed.

“Reduced Minimum Maintenance and Performance Standards” means the requirements set
out in Appendix B of this specification.

“Reimbursable Costs” means costs determined in accordance with the pre-agreed schedule of
labour rates and costs included in Schedule 22 of the deed and included as an Additional Payment
under section 15 of schedule 5 of the deed. The Reimbursable Costs exclude all Reimbursable
Material Costs.

“Reimbursable Material Costs” means all building materials, spare parts and the like used to
deliver the Fee for Service and treated as Additional Payments.

“Residual Facilities” means all Existing Buildings described in Part A of schedule 3 that will be
demolished, removed or refurbished after Financial Close as part of this Project and their Health
Functions will be transferred to the new Health Facilities.

“Response” has the meaning ascribed in schedule 5 of the deed.

“Response Time” has the meaning ascribed in schedule 5 of the deed.

"Risk Management Plan" means the program described in section 8.7 of this specification.

"Scheduled Turnaround Time" means turnaround times for the reprocessing of Instruments to be
developed by the Project Company.

“Security Employees” means Project Company Employees and Health Staff Members who
undertake the Security Services.

“Security Manual” means the manual and its contents described in section 11.3 of this
specification.

“Service Request” means:

                    (a)          a call to the Helpdesk from NSW Health Staff for the Project Company to
                                 provide Support Services or Fee for Service; or
                    (b)          a BMCS alert signalling a failure in the performance of plant, equipment or
                                 engineering services; or
                    (c)          a call to the Helpdesk from any NSW Health Staff, Project Company
                                 Employees and Health Staff Members identifying a fault in the delivery of
                                 the Support Services.




Support Services Specification                          8                                            December 07
NSW Health                                                 Orange and Associated Health Services PPP Project


“Security Services” means the services described in section 11 of this specification.

"Security Surveillance Systems" means the systems described in section 11.17 of this
specification.

“Service Failure” has the meaning ascribed in schedule 5 of the deed.

"Set" means a set of Instruments including Clinical Consumables and sterile linen as required.

“Soft FM Services” means the services described in Part F and section 9.14 of this specification.

“Support Services” means the Management Services, Hard FM Services and Soft FM Services.

"SSD Consumables" means consumables used, in accordance with AS4187:2003 for the
reprocessing, sterilisation, disinfection, wrapping of Instruments, Sets and Trays.

“SSD Customers” mean NSW Health customers of the SSD Services as nominated by the Project
Director.

"SSD Logistics Solution" has the meaning ascribed in section 16.16.2 of this specification.

"SSD Manual" has the meaning ascribed in section 16.3(a) of this specification.

"Statutory Maintenance, Testing, Auditing and Certification" means maintenance, testing,
auditing and certification to be carried out in accordance with section 9.6 of this specification.

"Sterile Supplies Department Service" or "SSD Service" means the services described in
section 16 of this specification.

"Temporary Fix" has the meaning ascribed in schedule 5 of the deed.

"Theatre Operation Lists" means lists prepared by NSW Health for planned future operations at a
Health Facility.

"Track and Trace System" means a system capable of tracing and tracking an Instrument, Set or
Tray at any time or part of the process of it use, transport, storage or reprocessing.

"Turnaround Time" means the time taken to reprocesses a used or contaminated Instrument, Set
or Tray from the time it is received at the Collection Point to the time it is delivered to the Delivery
Point.

"Tray" means a tray of Instruments including the tray, Clinical Consumables and sterile linen as
required.

“User” means all relevant Health Facility Occupants as nominated by the Project Director.

"User Suggestion Survey" means the survey described in section 8.14.7 of this specification.

"Utility Management Service" means the services described in section 10 of this specification.

“Utility Service” means the supply of the Utilities described in section 10.2 of this specification.

“Utility Provider” means a Utility not provided by the Project Company.

“Ward 14 (Store)” means the Health Facility so named in Part C of schedule 3 of the deed.

"Waste Management Policy" has the meaning ascribed in section 12.1(c) of this specification.

"Waste Management Program" has the meaning ascribed in section 12.9.2 of this specification.

"Waste Management Services" means the services described in section 12.9 of this specification.




Support Services Specification                    9                                            December 07
NSW Health                                                   Orange and Associated Health Services PPP Project



1.3          DOCUMENT STRUCTURE

Deed Schedule 4, Part B, the “Support Services Specification” has been structured as follows:

Part A - Interpretation

          - Introduction and Services Scope

Part B - General Requirements

          - Mobilisation Activities

Part C - Interim Services

Part D - Management Services comprising the following activities:

            a)       Management Services Planning;

            b)       Contract Management;

            c)       Quality Assurance (Service);

            d)       Disaster, Fire and Emergency Management;

            e)       Interface Planning;

            f)       Infection Control;

            g)       Occupational Health Safety and Rehabilitation (OHS&R) implementation;

            i)       Risk Management;

            i)       Information Management;

            k)       Heritage and Environmental Management;

            l)       Employee and Training Services;

            m)       Labour Relations Management;

            n)       Continuous Improvement;

            o)       Helpdesk; and

            p)       Performance Monitoring and Reporting.

Part E - Hard FM Services including:

            a)       Maintenance and Refurbishment Services (including grounds and gardens
                     maintenance, pest control and FF&FE maintenance);

            b)       Utility Management Services;




Support Services Specification                      10                                           December 07
NSW Health                                                  Orange and Associated Health Services PPP Project


Part F - Soft FM Services including

            a)       Security Services;

            b)       Cleaning, Domestic and Waste Management Services;

            c)       Internal Laundry and Linen Services;

            d)       Kiosk / Coffee Shop Management Service;

            e)       Portering / Wardspersons Services

            f)       Sterile Supplies Department (“SSD”) Services; and

            g)       Materials Management Services.



Appendix A – Full Minimum Maintenance and Performance Standards

Appendix B – Reduced Minimum Maintenance and Performance Standards

Appendix C – Energy Measurement and Verification Specification

Appendix D – Area Failure Key Performance Indicators

Appendix E – Health AMMS information

Appendix F – SSD Services Information




Support Services Specification                     11                                           December 07
NSW Health                                           Orange and Associated Health Services PPP Project


2.          INTRODUCTION AND SERVICES SCOPE

2.1         FACILITIES COVERAGE

The Project Company shall provide the Support Services described in this specification in
accordance with Table 1.


Table 1

  SCOPE OF SERVICES                               FACILITY / SERVICE COVERAGE

  1) Management Services

  Management Services                    Applicable to all Support Services nominated under
                                         this specification

  2) Maintenance and Refurbishment
  Services
  Planning of Maintenance and            All Health Facilities with the exclusion of facilities
  Refurbishment Services                 described in section 9.8 (a) where only Fee for
                                         Service Maintenance is required.
  Planned and Preventative Maintenance   All Health Facilities with the exclusion of facilities
                                         described in section 9.8 (a) where only Fee for
                                         Service Maintenance is required.
  Programmed Replacement                 All Health Facilities with the exclusion of facilities
  Maintenance                            described in section 9.8 (a) where only Fee for
                                         Service Maintenance is required.
  Statutory Maintenance, Testing,        All Health Facilities with the exclusion of facilities
  Auditing and Certification             described in section 9.8 (a) where only Fee for
                                         Service Maintenance is required.
  Reactive Maintenance                   All Health Facilities with the exclusion of facilities
                                         described in section 9.8 (a) where only Fee for
                                         Service Maintenance is required.
  Fee for Service Maintenance            All facilities described in section 9.8 (a) of this
                                         specification
  Provision of Access                    All Health Facilities

  Condition Based Surveys                All Health Facilities with the exclusion of facilities
                                         described in section 9.8 (a) where only Fee for
                                         Service Maintenance is required.
  FF&FE                                  All Health Facilities with the exclusion of facilities
                                         described in section 9.8 (a) where only Fee for
                                         Service Maintenance is required.
  Minor Changes                          All Health Facilities
  Computerised Maintenance               All Health Facilities with the exclusion of facilities
  Management Systems                     described in section 9.8 (a) where only Fee for
                                         Service Maintenance is required.
  Pest Control Service                   All Health Facilities
  Grounds and Gardens Maintenance        All Health Facilities
  Services

  3) Utility Management Services

  Procurement, Maintenance and           All Health Facilities.




Support Services Specification             12                                            December 07
NSW Health                                              Orange and Associated Health Services PPP Project


  SCOPE OF SERVICES                                  FACILITY / SERVICE COVERAGE

  Continuity of Supply
  Utilities Monitoring                      All Health Facilities.

  4) Security Services

  Security Manual                           All Health Facilities.
  Incident Response                         All Health Facilities with the exclusion of Community
                                            Health Facilities and Residences.


  Emergency Response                        All Health Facilities with the exclusion of Community
                                            Health Facilities and Residences;


  Escort Duties                             All Health Facilities with the exclusion of Community
                                            Health Facilities and Residences;


  Client Services                           All Health Facilities.
  Locking and unlocking buildings and       All Health Facilities.
  rooms
  Patrols                                   All Health Facilities.

  Dedicated Security                        New Orange Hospital and New Bathurst Hospital
                                            ambulance and emergency area during Lockdown;
                                            Mental Health Tribunals and in circumstances where
                                            security and safety of Health Facility Occupants is
                                            likely to be at risk at all Health Facilities
  Parking Control                           All Health Facilities with the exclusion of Community
                                            Health Facilities and Residences;


  Key Control                               All Health Facilities.
  Access Control                            All Health Facilities.
  Identification                            All Health Facilities.
  Lost Property                             All Health Facilities.
  Helicopter landings / departures          All Health Facilities with the exclusion of Community
                                            Health Facilities and Residences;


  Security Surveillance Systems             All Health Facilities.
  Other Duties                              All Health Facilities.
  Mental Health Service Specific Security   Mental Health Facilities
  Requirements

  5) Cleaning, Domestic and Waste
  Management

  Cleaning, domestic and waste              All Health Facilities (excluding cleaning to the
  management services procedures            Kitchens and Bussing Services)
  manual
  Routine, periodic and project cleaning    All Health Facilities excluding the Kitchens and



Support Services Specification                13                                            December 07
NSW Health                                              Orange and Associated Health Services PPP Project


  SCOPE OF SERVICES                                  FACILITY / SERVICE COVERAGE

                                            Bussing Services, at the Construction Health
                                            Facilities and New Bathurst Hospital
  Environmental cleans                      New Orange Hospital and Orange Base Hospital
                                            operating theatres and New Bathurst Hospital
                                            operating theatres
  Reactive Cleaning                         All Health Facilities excluding Community Health
                                            Facilities and Residences excluding the Kitchens and
                                            Bussing Services, at the Construction Health
                                            Facilities and New Bathurst Hospital
  Cleaning materials and equipment          All Health Facilities
  Pest reporting during cleaning services   All Health Facilities
  Waste Management Services                 All Health Facilities with the exclusion of Community
                                            Health Facilities and Residences
  Environmental Audits                      All Health Facilities within the exclusion of Community
                                            Health Facilities and Residences

  6) Internal Laundry and Linen
  Services

  Provision and Storage of Clean Linen      All Health Facilities

  Segregation and Collection of Used        All Health Facilities
  Linen
  Ad Hoc Laundering Services                Bloomfield South Facilities and Tertiary Mental Health
  Linen Repair Services                     Bloomfield South Facilities and Tertiary Mental Health
  Linen Replacement Services                Bloomfield South Facilities and Tertiary Mental
                                            Health

  7) Kiosk / Coffee Shop Management
  Services

  Kiosk/Coffee Shop Management              New Orange Hospital; New Bathurst Hospital
  Services

  8) Materials Handling

  Operational Support Systems               All Health Facilities with the exclusion of Community
                                            Health Facilities and Residences.
  Materials Receipt                         All Health Facilities with the exclusion of Community
                                            Health Facilities and Residences.
  On Stock Items                            All Health Facilities with the exclusion of Community
                                            Health Facilities and Residences.
  Storage                                   All Health Facilities with the exclusion of Community
                                            Health Facilities and Residences.
  Top up Service                            All Health Facilities with the exclusion of Community
                                            Health Facilities and Residences.
  Distribution                              All Health Facilities with the exclusion of Community
                                            Health Facilities and Residences.
  General                                   All Health Facilities with the exclusion of Community
                                            Health Facilities and Residences.
  Courier                                   All Health Facilities with the exclusion of Community
                                            Health Facilities and Residences.



Support Services Specification                14                                            December 07
NSW Health                                            Orange and Associated Health Services PPP Project


  SCOPE OF SERVICES                                 FACILITY / SERVICE COVERAGE



  9) Portering / Wardspersons

  Specific Requirements                    All Health Facilities with the exclusion of Community
                                           Health Facilities, and Residences.
  Movement of Deceased Patients and        All Health Facilities with the exclusion of Community
  Mortuary Duties                          Health Facilities, and Residences.
  Movement of Specimens, Samples and       All Health Facilities with the exclusion of Community
  Pathology Related items                  Health Facilities, and Residences.
  Assistance in the care and               All Health Facilities with the exclusion of Community
  management of Patients                   Health Facilities, and Residences.

  10) SSD Services

  SSD Manual                               All Health Facilities and SSD Customers
  Instrument Review Committee              All Health Facilities and SSD Customers
  Care and Ownership of Instruments        All Health Facilities and SSD Customers
  Instrument Management                    All Health Facilities and SSD Customers
  Management of loan instruments           All Health Facilities and SSD Customers
  Management of SSD Services               All Health Facilities and SSD Customers
  SSD Technician Training and Capability   All Health Facilities and SSD Customers
  Computerized Instrument Tracking         All Health Facilities and SSD Customers
  System
  Transportation and Distribution of       All Health Facilities and SSD Customers
  Instruments
  Incident Support and Reporting           All Health Facilities and SSD Customers
  SSD Equipment and Consumables            All Health Facilities and SSD Customers
  Service Provision Response Times         All Health Facilities and SSD Customers
  Customer Major Incident Plan             All Health Facilities and SSD Customers
  Capacity and Flexibility                 All Health Facilities and SSD Customers
  Specific Reporting Requirements          All Health Facilities and SSD Customers




Support Services Specification              15                                            December 07
NSW Health                                                             Orange and Associated Health Services PPP Project



2.2         SERVICE DELIVERY PROGRAM

The Project Company shall deliver the Interim Services and Support Services in accordance with
the Program provided in schedule 3 of the deed. The Tables below summarises the key activities
required at each milestone nominated in the Program.
Table 2 (a)


Service                    Between Financial                    From the start of the             From the Soft FM Start
Summary                    Close and the start of               Operations Phase for the          Date up to the end of
                           the Operations Phase                 Existing Health Facilities        the Term
                           for the Existing Health              until the Soft FM Start
                           Facilities                           Date
Mobilisation               All Mobilisation Activities          All Mobilisation Activities to    N/A
Activities                 to be provided in                    be provided in accordance
                           accordance with section 4            with section 4 of this
                           of this specification for the        specification for the
                           delivery of Hard FM                  delivery of Management
                           Services to the Existing             Services and Soft FM
                           Health Facilities                    Services to the Existing
                                                                Health Facilities

Interim Services           All Interim Services to be           All Interim Services to be        N/A
                           provided in accordance               provided in accordance
                           with section 5 of this               with section 5 of this
                           specification                        specification
Management                 Staged introduction of               Management Services to            Finalisation of any
Services                   Project Company                      be provided in accordance         outstanding LSA
                           management team                      with Part D of this               restructuring and
                                                                specification during the          redeployment
                                                                Operations Phase of each          requirements and any
                                                                Existing Health Facility for      change management
                                                                the Maintenance and               processes required under
                                                                Refurbishment Services            the Change Management
                                                                only.                             Process Plan.
                                                                                                  Management Services to
                                                                                                  be provided in
                                                                                                  accordance with Part D
                                                                                                  during the Operations
                                                                                                  Phase of each Existing
                                                                                                  Health Facility.
Hard FM                    Undertaking all                      Hard FM Services to be            Hard FM Services to be
Services                   Mobilisation Activities and          provided in accordance            provided in accordance
                           Interim Hard FM Services             with section 9 and section        with section 9 and section
                           to effect the delivery the           10 of this specification          10 of this specification for
                           Hard FM Services at the              from the start of the             each Existing Health
                           start of the Operations              Operations Phase for each         Facility.
                           Phase for the Existing               Existing Health Facility.
                           Health Facilities
Soft FM                    N/A                                  N/A                               Full provision of Soft FM
Services                                                                                          Services in accordance
                                                                                                  with section 11 to section
                                                                                                  17 of this specification for
                                                                                                  each Existing Health
                                                                                                  Facility.




Support Services Specification                             16                                              December 07
    NSW Health                                                                                                                   Orange and Associated Health Services PPP Project




    Table 2(b)

                                                                Program Timing – Construction Health Facilities

Service              Between Financial Close and      From the start of the Operations       From the Soft FM Start       During the Construction        From the Commencement
Summary              the start of the Operations      Phase for the Existing Health          Date until the start of a    Phase of a Construction        Date of a Construction
                     Phase for the Existing Health    Facilities until the earlier of the    Construction Phase of a      Health Facility up to the      Health Facility until the
                     Facilities                       Soft FM Start Date or the start        Construction Health          Commencement Date of a         end of the Term
                                                      of the Construction Phase of a         Facility                     Construction Health
                                                      Construction Health Facility                                        Facility
                                                      which ever occurs first


Mobilisation         All Mobilisation Activities to   All Mobilisation Activities to be      N/A                          All Mobilisation Activities    N/A
Activities           be provided in accordance        provided in accordance with                                         to be provided in
                     with section 4 of this           section 4 of this specification.                                    accordance with section
                     specification for the delivery   for the delivery of Management                                      4 of this specification for
                     of Hard FM Services to the       Services and Soft FM Services                                       the delivery of Hard FM
                     Canobolas Building               to the Canobolas Building                                           Services to the
                     (Bloomfield), Amaroo             (Bloomfield), Amaroo Building                                       Canobolas Building
                     Building (Bloomfield), Ward      (Bloomfield), Ward 18                                               (Bloomfield), Amaroo
                     18 (Bloomfield) and Ward         (Bloomfield) and Ward 19                                            Building (Bloomfield),
                     19 (Bloomfield)                  (Bloomfield)                                                        Ward 18 (Bloomfield)
                                                                                                                          and Ward 19
                                                                                                                          (Bloomfield)
Interim              All Interim Services to be       All Interim Services to be             N/A                          N/A                            N/A
Services             provided in accordance with      provided in accordance with
                     section 5 of this                section 5 of this specification
                     specification for the            for the Canobolas Building
                     Canobolas Building               (Bloomfield), Amaroo Building
                     (Bloomfield), Amaroo             (Bloomfield), Ward 18
                     Building (Bloomfield), Ward      (Bloomfield) and Ward 19
                     18 (Bloomfield) and Ward         (Bloomfield)
                     19 (Bloomfield)
Management           Staged introduction of           Management Services to be              Management Services to       N/A                            Management Services to
Services             Project Company                  provided in accordance with            be provided in                                              be provided in
                     management team                  Part D of this specification           accordance with Part D of                                   accordance with Part D of
                                                      during the Operations Phase of         this specification for the                                  this specification for all



    Support Services Specification                                                      17                                                                           December 07
   NSW Health                                                                                                                 Orange and Associated Health Services PPP Project



                                                              Program Timing – Construction Health Facilities

Service             Between Financial Close and     From the start of the Operations      From the Soft FM Start        During the Construction       From the Commencement
Summary             the start of the Operations     Phase for the Existing Health         Date until the start of a     Phase of a Construction       Date of a Construction
                    Phase for the Existing Health   Facilities until the earlier of the   Construction Phase of a       Health Facility up to the     Health Facility until the
                    Facilities                      Soft FM Start Date or the start       Construction Health           Commencement Date of a        end of the Term
                                                    of the Construction Phase of a        Facility                      Construction Health
                                                    Construction Health Facility                                        Facility
                                                    which ever occurs first

                                                    each Construction Health              Canobolas Building                                          Construction Health
                                                    Facility for the Maintenance          (Bloomfield), Amaroo                                        Facilities
                                                    and Refurbishment Services            Building (Bloomfield),
                                                    only.                                 Ward 18 (Bloomfield) and
                                                                                          Ward 19 (Bloomfield)
Hard FM             Undertaking all Mobilisation    Hard FM Services to be                Hard FM Services to be        N/A                           Full provision of Hard FM
Services            Activities to effect the        provided to the Canobolas             provided to the Canobolas                                   Services from the
                    delivery the Hard FM            Building (Bloomfield), Amaroo         Building (Bloomfield),                                      Commencement Date for
                    Services to the Canobolas       Building (Bloomfield), Ward 18        Amaroo Building                                             all Construction Health
                    Building (Bloomfield),          (Bloomfield) and Ward 19              (Bloomfield), Ward 18                                       Facilities
                    Amaroo Building                 (Bloomfield) in accordance with       (Bloomfield) and Ward 19
                    (Bloomfield), Ward 18           section 9 and section 10 of this      (Bloomfield) in
                    (Bloomfield) and Ward 19        specification                         accordance with section 9
                    (Bloomfield)                                                          and section 10 of this
                                                                                          specification
Soft FM             N/A                             N/A                                   Full provision of Soft FM     N/A                           Full provision of Soft FM
Services                                                                                  Services in accordance                                      Services from the
                                                                                          with section 11 to section                                  Commencement Date for
                                                                                          17 of this specification to                                 all Construction Health
                                                                                          the Canobolas Building                                      Facilities
                                                                                          (Bloomfield), Amaroo
                                                                                          Building (Bloomfield),
                                                                                          Ward 18 (Bloomfield) and
                                                                                          Ward 19 (Bloomfield)




   Support Services Specification                                                    18                                                                           December 07
NSW Health        Orange and Associated Health Services PPP Project


PART B




             19                                       December 07
NSW Health                                                 Orange and Associated Health Services PPP Project


3.       GENERAL REQUIREMENTS

3.1      OPERATIONS MANUAL

             a.   The Project Company shall provide the management Support Services detailed in
                  Table 1 in accordance with the Operations Manual.
             b.   The Project Company shall develop, implement and update as required under the
                  deed the Operations Manual describing how the Support Services will be delivered to
                  meet the requirements set out in this specification. The Operations Manual shall
                  include all subsidiary plans, programs, method statements, reports and protocols that
                  describe the appropriate rules, policies, guidelines, systems, directives, work
                  practices, management procedures and other matters relevant to the delivery of the
                  Support Services. It should also include a description of the intended outcomes,
                  approach, key activities, resourcing and estimated costs for the delivery of the
                  Support Services. The Operations Manual shall be developed, in consultation with
                  the Project Director to ensure that NSW Health and the Health Functions are not
                  adversely affected by the delivery of the Support Services.
             c.   The Operations Manual shall be developed using the principles identified in the
                  Project Company Proposals and in accordance with clause 15.3 of the deed.
             d.   The Operations Manual shall include any other details and plans deemed necessary
                  by the Project Company to provide the Support Services.




                                                  20                                           December 07
NSW Health                                                   Orange and Associated Health Services PPP Project


4.       MOBILISATION ACTIVITIES

4.1      GENERAL REQUIREMENTS

             a.   The Project Company shall provide all necessary activities, “Mobilisation Activities”,
                  including site establishment, to deliver the Interim Services and Support Services.
             b.   The Project Company shall undertake Mobilisation Activities in accordance with the
                  Mobilisation Activities Plan.

4.2      SERVICE SCOPE

4.2.1    Mobilisation Activities Planning
             a.   The Project Company shall develop, implement and update as required a
                  “Mobilisation Activities Plan” that describes how the Project Company will deliver the
                  Mobilisation Activities. The Mobilisation Activities Plan shall include as a minimum:
                     i. a program for the Mobilisation Activities;
                    ii. a decant plan for the decanting and interface arrangements with NSW Health;
                    iii. procedures for the development and implementation of Project Company
                         information management systems;
                    iv. procedures for the development and implementation of financial systems and
                        account records;
                    v. details of inputs and resources required by the Project Director and NSW
                       Health to aid in the smooth implementation of the Mobilisation Activities and
                       Interim Services;
                    vi. details of any co-ordination issues with the New Bathurst Hospital Construction
                        Contractor, including the process for Project Company involvement in the
                        commissioning and testing of the New Bathurst Hospital;
                   vii. details of any impacts that are likely to affect the delivery of Health Functions
                        including but not limited to installation of site offices, equipment, utilities and
                        undertaking system shutdowns;
                   viii. details of any Project Company Facilities to be occupied after Financial Close
                         including a program nominating access dates and times required, details of
                         what functions will be undertaken in these areas and identification of any risks
                         to the continuity of Health Functions;
                    ix. details of mitigation strategies to ensure Mobilisation Activities do not disrupt
                        the delivery of each of the Existing Support Services, Interim Services and
                        Services; and
                    x. procedures for delivering all key activities detailed in section 4.2.2 of this
                       specification.
             b.   The Project Company shall update fortnightly the Mobilisation Activities Plan to
                  reflect ongoing activities to achieve staged completion and commencement of the
                  Support Services for each Health Facility and any comments made by the Project
                  Director regarding its implementation.




                                                   21                                            December 07
NSW Health                                                 Orange and Associated Health Services PPP Project




4.2.2    Key Requirements
         The Project Company shall, as part of the Mobilisation Activities, undertake as a minimum
         the following activities in accordance with the agreed Mobilisation Activities Plan including:

             a.   the establishment of the Helpdesk;
             b.   site establishment activities including set up and commissioning of Project Company
                  offices, support systems, equipment and infrastructure;
             c.   ensuring ongoing interaction with all relevant NSW Health Related Parties;
             d.   recruitment of Project Company management staff, training, provision of security
                  clearances and induction of Project Company Employees, Health Staff Members and
                  NSW Health Staff on all relevant aspects of the delivery of the Interim Services;
             e.   the procurement, selection and commissioning of all Subcontractors starting on the
                  New Bathurst Hospital (Stage 1) Completion Date;
             f.   progressive transfer of all relevant NSW Health records to the Project Company
                  including plans, drawings, specifications, contracts and title documents that are
                  relevant to delivery of the Interim Services, ensuring compliance with relevant
                  protocols relating to confidentiality and privacy;
             g.   provision of training to Project Company Employees, Health Staff Members and
                  NSW Health Related Parties as required to ensure the efficient delivery of Support
                  Services;
             h.   establishment of procedures for transferring Support Services from the Orange Base
                  Hospital to the Construction Health Facilities and Bloomfield South Facilities;
             i.   establishing communications strategies between relevant stakeholders; and
             j.   all other activities necessary to effect the smooth transition and handover from
                  Existing Support Services to the Interim Services between NSW Health and the
                  Project Company.

4.3      SPECIFIC REPORTING REQUIREMENTS

The Project Company shall report on a fortnightly basis to the Project Director on the key activities
described in the Mobilisation Activities Plan.




                                                  22                                           December 07
NSW Health        Orange and Associated Health Services PPP Project


PART C




             23                                       December 07
NSW Health                                                    Orange and Associated Health Services PPP Project


5.       INTERIM SERVICES AND INTERIM HARD FM SERVICES

5.1      GENERAL REQUIREMENTS

             a.   The Project Company shall provide the Interim Services during the Interim Services
                  Phase and the Interim Hard FM Services from Financial Close until the
                  commencement of the Operations Phase . The Interim Services shall apply to all Soft
                  FM Services detailed in this specification. The Interim Hard FM Services shall apply
                  to the New Bathurst Hospital.
             b.   The Interim Services and Interim Hard FM Services shall be delivered in a manner
                  that supports the non-disruption and continuity of GWAHS existing clinical and non-
                  clinical services. In particular, where Existing Support Services for the Health
                  Facilities are provided or support other areas in the Greater Western Area Health
                  Service, these services shall be maintained until such time as they can be supported
                  through service provisions outside of this Project. The Project Company shall be
                  responsible for all programming for this transition process and ensure appropriate
                  provisions are in place by other parties as required.

5.2      INTERIM SERVICES SCOPE

5.2.1    Interim Services Planning
         The Project Company shall develop, implement and update as required the “Interim Services
         Plan” that describes how the Project Company will deliver all Interim Services during the
         Interim Services Phase. The Interim Services Plan shall include as a minimum:

             a.   a 12 month delivery program for the Interim Services identifying all key activities,
                  inputs, meetings and milestones;
             b.   procedures for the development and implementation of Project Company information
                  management systems;
             c.   procedures for the development and implementation of financial systems and
                  account records;
             d.   details of inputs and resources required by NSW Health Related Parties and key
                  stakeholders during Interim Service Phase;
             e.   details of any impacts that are likely to affect the delivery of Health Functions;
             f.   details of how each of the Interim Services will be delivered during the Interim
                  Services Phase;
             g.   details of the Change Management Process Plan; and
             h.   procedures for delivering all key activities detailed in section 5.2.2 of this
                  specification.




                                                    24                                            December 07
NSW Health                                                    Orange and Associated Health Services PPP Project




5.2.2    Key Activities
         The Project Company shall, as part of the Interim Services, undertake the following activities
         as a minimum:

             a.   preparation of the Change Management Process Plan consistent with the Project
                  Company’s Proposals;
             b.   implementation of the Change Management Process Plan including introduction of
                  new equipment, consumables and systems, commencement of restructuring
                  activities to change work methods, rosters and staff levels and progressive selection
                  of staff under the Labour Services Agreement, the process of which shall be
                  continued through the Interim Services Phase;
             c.   work in partnership with NSW Health Related Parties in providing input into:
                     i. NSW Health’s operational restructuring requirements; and
                     ii. the redeployment of its employees not selected by the Project Company under
                         the Labour Services Agreement;
             d.   implement and fortnightly update of the Interim Services Plan;
             e.   manage fortnightly progress meetings with NSW Health Related Parties;
             f.   maintain effective communication channels with k ey stakeholders to ensure
                  appropriate implementation of the Interim Services Plan;
             g.   progressive establishment of all Management Services identified in section 6 of this
                  specification;
             h.   further develop and finalise the Operations Manual for all Support Services;
             i.   finalisation of transfer of existing records, plans, drawings, specifications, contracts
                  and title documents that are relevant to delivery of the Soft FM Services;
             j.   establishing communications strategies between relevant stakeholders; and
             k.   all other activities necessary to effect the smooth transition and handover of the Soft
                  FM Services and the Hard FM Services between NSW Health and the Project
                  Company;

5.3      INTERIM HARD FM SERVICES SCOPE

5.3.1    Interim Hard FM Services Planning
         The Project Company shall develop, implement and update as required the “Interim Hard FM
         Services Plan” that describes how the Project Company will deliver all Interim Hard FM
         Services. The Interim Hard FM Services Plan shall include as a minimum:

             a.   A delivery program for the Interim Hard FM Services identifying all key activities,
                  inputs, meetings and milestones;
             b.   details of inputs and resources required by NSW Health Related Parties and key
                  stakeholders during Interim Hard FM Service Phase;
             c.   details of any impacts that are likely to affect the delivery of Health Functions;
             d.   procedures for delivering all key activities detailed in section 5.3.2 of this
                  specification.

5.3.2    Key Activities
         The Project Company shall, as part of the Interim Hard FM Services, undertake the following
         activities as a minimum:

             a. Interim Hard FM Services requirements nominated in the deed; and

             b. Those activities nominated in the Project Company’s Proposals




                                                    25                                            December 07
NSW Health                                                 Orange and Associated Health Services PPP Project


5.4      SPECIFIC REPORTING REQUIREMENTS

The Project Company shall report on a fortnightly basis to the Project Director on progress of the key
activities described in the Interim Services Plan and the Interim Hard FM Services Plan.




                                                 26                                            December 07
NSW Health        Orange and Associated Health Services PPP Project


PART D




             27                                       December 07
NSW Health                                                  Orange and Associated Health Services PPP Project


6.       MANAGEMENT SERVICE GENERAL REQUIREMENTS

             a.   The Management Services represents the overarching requirements necessary to
                  ensure the ongoing management, coordination, integration, conformance and
                  performance of all Support Services delivered in the Project.
             b.   The Management Services include the following activities as a minimum:
                     i. Contract Management;
                    ii. Quality Assurance;
                    iii. Disaster, Fire and Emergency Management;
                    iv. Interface Planning
                    v. Infection Control;
                    vi. Occupational Health Safety and Rehabilitation (OHS&R) implementation;
                   vii. Risk Management;
                   viii. Information Management;
                    ix. Heritage and Environmental Management;
                    x. Employee and Training Services;
                    xi. Labour Relations Management;
                   xii. Continuous improvement;
                   xiii. Helpdesk; and
                   xiv. Performance Monitoring and Reporting.
             c.   The Project Company shall provide the Management Services to support the delivery
                  of the Support Services across the Health Facilities identified in Table 1 of this
                  specification.
             d.   The Project Company shall be provided access to New South Wales Government
                  contracts managed by NSW Health Procurement and NSW Supply for goods and
                  services used on the Project. Goods and services used on the Project shall meet or
                  better the standards of goods and services included in New South Government
                  contracts managed by the State Contracts and Control Board, NSW Health
                  Procurement and or NSW Supply. In using New South Wales Government contracts,
                  NSW Health does not warrant nor represent that items supplied under New South
                  Wales Government contracts are suitable for purpose, appropriate for use in the
                  Project or compliant with the requirements of the Specification nor assume any duty
                  of care or responsibility to ascertain errors, omissions, defects or non-compliance of
                  the items supplied under the New South Wales Government contracts managed by
                  NSW Health Procurement or NSW Supply with the requirements of the Specification.




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NSW Health                                           Orange and Associated Health Services PPP Project


7.       MANAGEMENT SERVICES PLANNING

The Project Company shall develop, implement and update as required a “Management Service
Plan” that describes how it will provide each of the Management Services and its elements as
described in section 8 below.




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NSW Health                                                    Orange and Associated Health Services PPP Project


8.       MANAGEMENT SERVICES SCOPE

8.1      CONTRACT MANAGEMENT

The Project Company shall, as part of the Management Services Plan, describe how they will deliver
the contract management activities including as a minimum details of the Project Company’s:

             a.   organisation structure, key personnel and key milestone dates;
             b.   corporate management systems and processes;
             c.   communication controls and co-ordination procedures between NSW Health Related
                  Parties, Subcontractors and other parties as required;
             d.   program for management, performance and continuous improvement meetings and
                  any other meetings as reasonably nominated by the Project Director from time to
                  time;
             e.   approach to adopting and implementing recognised change management practices
                  including development and implementation of the Change Management Process
                  Plan in relation to the Labour Services Agreement; and
             f.   procedures for succession planning to ensure consistency and integrity of Project
                  Company Employees, subcontractors and Service delivery performance.
The Project Company shall comply with the requirements of the NSW Government Code of Practice
for Procurement where either:

             a.   goods and services are procured on behalf of NSW Health and are directly
                  reimbursable to the Project Company; and or
             b.   the Project Company manages the procurement of goods and services on behalf of
                  NSW Health.
The Project Company shall ensure that the cost of all goods and services is endorsed, prior to
procurement, by a NSW Health Staff member who has the appropriate delegation in accordance with
the NSW Department of Health Delegations Manual.


8.2      QUALITY ASSURANCE

In addition to the requirements set out in the deed, the Project Company shall, as part of the
Management Services Plan, develop, implement and update as required a Quality Standards
(Services) Plan detailing how it will provide quality assurance for the delivery of each Support Service.
The Project Company shall ensure the Quality Standards (Services) Plan:

             a.   complies with all requirements of Australian Council on Healthcare Standards
                  (“ACHS”) or other quality assurance certification process nominated by NSW Health
                  (e.g. ISO9000) and relevant Australian Standards;
             b.   is certified by a third party auditor in accordance with certification requirements and
                  as a minimum every four Contract Years to ensure ongoing compliance with the
                  ACHS or other quality assurance certification;
             c.   includes the quality assurance requirements required to deliver each of the Support
                  Services; and
             d.   is updated to reflect any quality improvement initiatives. These initiatives shall reflect
                  Service delivery process improvements and procedures identified through annual
                  surveys, continuous improvement workshops, internal management meetings and
                  the like.




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NSW Health                                                 Orange and Associated Health Services PPP Project




8.3      DISASTER, FIRE AND EMERGENCY MANAGEMENT

             a.   The Project Company shall, as part of the Management Services Plan, develop a
                  Disaster, Fire and Emergency Management Manual that describes how the Project
                  Company will deliver and monitor the Disaster, Fire and Emergency Management for
                  all non-clinical functions that support the Health Facilities. The Disaster, Fire and
                  Emergency Management Manual shall include as a minimum:
                     i. processes for immediate response to emergency calls and alarm systems;
                    ii. response and contingency plans for bomb and incendiary device threats and
                        alerts;
                    iii. the requirements for management of external disasters and emergencies;
                    iv. contingency plans for internal and external disasters and emergencies
                        including but not limited to fire, evacuation, bomb or arson threats, internal
                        disaster, personal threat and cardiac arrest; and
                    v. details of all other procedures and plans necessary to deliver the Disaster, Fire
                       and Emergency Management.
             b.   In delivering the Disaster, Fire and Emergency Management the Project Company
                  shall as a minimum:
                     i. comply with “NSW Health Policy and Guidelines for Security Risk
                        Management in Health Facilities” and relevant Australian Standards;
                    ii. comply with Policy in regards to reporting on Incidents in accordance with the
                        Incident Information Management Policy;
                    iii. comply with relevant Australian Standards, Fire Codes, NSW Fire Brigade and
                         NSW Rural Fire Brigade requirements and directions;
                    iv. co-operate with NSW Health and statutory authorities (as relevant) regarding
                        the development of the Disaster and Emergency Procedures Manual;
                    v. comply with all reasonable directions provided by NSW Health Emergency
                       Service Providers;
                    vi. report on any utility breakdown to the applicable Utility Provider and develop
                        and implement procedures for immediate action to protect the safety and
                        security of NSW Health Staff and NSW Health Related Parties;
                   vii. report on activities using the helpdesk and the Incident Information
                        Management System (IIMS);
                   viii. conduct all necessary fire and emergency safety training and orientation for
                         NSW Health Staff and the Project Company Employees;
                    ix. undertake any scheduled fire area drills and mock -ups as agreed with
                        GWAHS Health and Allied Services Advisory Council (HASAC) and DFE
                        Management Committee;
                    x. provide to the Project Director annual confirmation of the current status of the
                       fire certification as required under Law in respect of each Health Facility; and
                    xi. assist NSW Health and NSW Health Related Parties to control and prevent
                        unauthorised access to the scene during any emergency.




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8.4      INTERFACE PLANNING

The Project Company shall, as part of the Management Services Plan, prepare, update as required
and implement in consultation with NSW Health, an interface plan that includes the procedures and
risk mitigation strategies for managing the following:

             a.   the interface with Third Party Contractors after the New Bathurst Hospital (Stage 1 &
                  2) Completion Date for delivery of the Hard FM Services;
             b.   the interface with Third Party Contractors for the delivery of the Interim Services;
             c.   the interface with Third Party Contractors during the Operations Phase for delivery of
                  all Support Services; and
             d.   maintaining the operation of Interim Services and Support Services during the
                  construction activities of Third Party Contractors;

8.5      INFECTION CONTROL POLICIES

The Project Company shall, as part of the Management Services Plan, prepare, update as required
and implement in compliance with the requirements of NSW Health, “Infection Control Procedures”
describing how the Project Company will comply with relevant Infection Control Policy for the delivery of
the Support Services.

8.6      OCCUPATIONAL HEALTH SAFETY AND REHABILITATION (OHS&R)

             a.   The Project Company shall, as part of the Management Services Plan prepare,
                  update as required and implement in consultation with NSW Health an “Occupational
                  Health Safety and Rehabilitation (OHS&R) Manual” describing how the Project
                  Company will, as a minimum, comply with Policy and clauses 8.7 and 8.8 of the deed
                  for delivery each of the Support Services.
             b.   In addition, the Project Company shall establish arrangements for provision of
                  immunisation in accordance with Policy and dealing with employees who decline the
                  immunisation services that are offered. This shall include liaison with the Department
                  of Health, who may direct to exclude Project Company Employees from working in
                  certain areas.

8.7      RISK MANAGEMENT PROGRAM

Risk Management Plan

             a.   The Project Company shall, as part of the Management Services Plan prepare,
                  update as required, implement and comply with the “Risk Management Plan” for the
                  delivery of each of the Support Services. The Risk Management Plan shall be
                  produced in accordance with AS/NZS 4360:1999 and Policy by an appropriately
                  qualified risk management consultant. The risk management consultant shall be
                  endorsed by the Project Director prior to the engagement.
             b.   As part of the Risk Management Plan the Project Company shall prepare, update as
                  required and implement contingency plans to ensure continuity of the provision of
                  Health Functions where there is a loss in part, or total, of the provision of one or
                  more Support Service.
Environmental Audits

             c.   NSW Health, as part and parcel of the provision of Health Functions will undertake
                  regular Environmental Audits of the Project Company’s compliance with this
                  specification and / or after the suspected outbreak of infections or other problems
                  being raised in regards to Health Facility cleanliness, Infection Control and risk
                  management. The Project Company shall provide attendance by appropriate Project
                  Company Employees to Environmental Audits and any assistance that may be
                  requested by NSW Health in undertaking these Environmental Audits. The Project
                  Company shall immediately implement any recommendations, results and / or
                  requirements nominated by the Environmental Audits produced by NSW Health.



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Contingency Planning

             d.   As part of the Project Company’s Risk Management Plan, The Project Company
                  shall develop contingency plans to ensure the maintenance of the provision of Health
                  Functions where there is a failure of part or whole, of one or more Support Services.

8.8      INFORMATION MANAGEMENT

             a.   The Project Company shall, as part of the Management Services Plan, detail how the
                  Project Company will manage Information Management Services and the integrity
                  and accuracy of information and all certification and legal documentation.
             b.   The Project Company, where practicable, shall use information technology including
                  a web based information management system to provide the Information
                  Management Services.
             c.   The Project Company shall provide information that may be required from time to
                  time for the Health Facilities’ internal and external public relations, freedom of
                  information requests and such other information of a similar kind that may be
                  requested by the Project Director. All urgent ministerial briefs and parliamentary
                  requests shall be provided within 1 hour, routine ministerial briefs and parliamentary
                  requests within 24 hours and all other Project information within 72 hours.
             d.   The Project Company shall collect, manage and update all Health Facility asset
                  records and information on behalf of NSW Health for the Support Services delivered.
                  This shall include but not be limited to the information regarding:
                     i. register of names and contact details of employees, consultants, suppliers,
                        sub-contractors and the like used to provide the Support Services;
                    ii. any warranties and guarantees provided by suppliers, Project Company’s and
                        Subcontractors; and
                    iii. any documentation, information, record, procedure, method statement or
                         similar item used in the delivery of Services.
             e.   The Project Company shall ensure that the Information Management Service:
                     i. minimises as far as practicable the number of differing forms or documents
                        used on the Project and wherever possible standardise processes; and
                    ii. is compatible with NSW Health systems and software where information
                        technology is used in conjunction with NSW Health systems.
             f.   The Project Company shall ensure information technology used in the provision of its
                  Information Management Service, and other Services on the Project, is:
                     i. appropriate for, compatible with and able to support the business processes,
                        Services and Health Functions for which it is used;
                    ii. compatible and accessible by NSW Health Related Parties when required to
                        be used in conjunction with information technology systems that are or may be
                        used by NSW Health Related Parties from time to time (including compliance
                        with the NSW Government Interoperability Framework Version 2.0);
                    iii. able to support NSW Health and NSW Health systems, through the electronic
                         transfer of information and alerts / notifications;
                    iv. secure in accordance with Protecting People and Property: NSW Health Policy
                        and Guidelines for Security Risk Management in Health Facilities December
                        2003;
                    v. flexible to allow changes in the manner in which Services are delivered;
                    vi. robust and deliverable;
                   vii. able to be easily used by appropriately trained Project Company Employees,
                        Health Staff Members and NSW Health Staff;
                   viii. appropriately licensed for the duration of the Operations Phase; and
                    ix. updated and maintained on a regular basis.




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             g.   The Project Company shall, prior to the end of each day produce a back-up of all
                  electronic data used for the provision of Services and store the same in a secure and
                  safe location at the Health Facilities and the Sites, and ensure it is made available to
                  the Project Director upon request.
             h.   The Project Company shall provide appropriate training for Project Company
                  Employees, the Project Director and NSW Health Staff for the use of information
                  technology associated with the provision of the Support Services, and maintain up-to-
                  date training records of training for Project Company Employees, the Project
                  Director, Health Staff Members and NSW Health Staff.
             i.   The Project Company shall be responsible for liaising with relevant NSW Health
                  Stakeholders in the provision of Services including managing GWAHS, NSW Health,
                  NSW Health Staff, local community groups and local council complaints and
                  concerns resulting from the provision of Services.



8.9      HERITAGE AND ENVIRONMENTAL MANAGEMENT

             a.   The Project Company shall provide heritage and environmental management for the
                  Sites and Health Facilities in accordance with clause 5.4 of the deed, the
                  Conservation Management Plan, applicable Consents and other relevant Policy.
             b.   The Project Company shall as part of the Management Services Plan, detail how it
                  will meet its ongoing obligations under 8.9(a) above.

8.10     EMPLOYEE AND TRAINING SERVICES

             a.   The Project Company shall, as part of the Management Services Plan prepare,
                  develop, maintain and implement a “Employee Training Procedures Manual”
                  describing how the Project Company will comply with clause 8 of the deed and shall
                  incorporate the following as a minimum;
                     i. details of its procedures for ongoing compliance with clause 8 of the deed;
                     ii. details of employee qualifications, training, experience, security clearances
                         and the similar employee data required to be kept by Policy;
                    iii. details of compliance with NSW Health mandatory training requirements; and
                    iv. details of the training program for Project Company Employees, Health Staff
                        Members and NSW Health Staff
             b.   The Project Company shall develop, maintain and implement an induction and
                  ongoing training program for Project Company Employees, Health Staff Members,
                  NSW Health Staff and NSW Health Related Parties. The Training Program shall
                  provide appropriate training for Project Company Employees, Health Staff Members
                  and NSW Health Staff, at intervals endorsed by the Project Director, and in
                  accordance with the requirements of the Operations Manual and all other training in
                  relation to a site induction and the provision of the Support Services to allow for the
                  efficient and effective provision of the Health Functions.
             c.   The Project Company shall be responsible for recording all payroll data using NSW
                  Health’s payroll software system, including ensuring it is accurate and up to date for
                  Health Staff Members and so as to ensure that Health Staff Members salaries and
                  wages are paid on time and accurately, and so that information is furnished to
                  support adjustments made under the Payment Mechanism. The Project Company
                  shall manage and respond to all Health Staff Member enquiries for leave
                  entitlements, allowances and wages.




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NSW Health                                                  Orange and Associated Health Services PPP Project




8.11     LABOUR RELATIONS MANAGEMENT

             a.   The Project Company shall, as part of the Management Services Plan prepare,
                  develop, maintain and implement a labour relations policy for Project Company
                  Employees, Health Staff Members and Health Staff Members in accordance with
                  clause 8.5 of the deed, Policy, NSW Government Industrial Relations Management
                  Guidelines and NSW Health Aboriginal Employment Strategy directives and
                  guidelines.
             b.   The Project Company must make available, on request, in writing by the Project
                  Director all relevant industrial relations management records including those relating
                  to Material Subcontractors for the purpose of audit and review of the Project
                  Company’s compliance with industrial relations Policy. The Project Company shall
                  provide all reasonable assistance during audits and reviews including attendance by
                  the relevant staff.
             c.   The Project Company must submit to the Project Director a statement detailing:
                     i. the names of those responsible for co-ordinating industrial relations on the
                        Project;
                    ii. an outline of the Project Company’s consultation and communication
                        mechanism with workers, unions, and employer or industry associations;
                    iii. the measures to be implemented to co-ordinate the interface on the project
                         with Subcontractors, unions and other Project Company Employees;
                    iv. the measures for assessing Subcontractor and their Subcontractors ability to
                        comply with industrial relations and employment obligations; and
                    v. the measures to monitor and verify ongoing compliance.
             d.   The Project Company must participate in Project IR Implementation Reviews as
                  described in the Labour Services Agreement, to be scheduled by the Project
                  Director.




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NSW Health                                                    Orange and Associated Health Services PPP Project




8.12     CONTINUOUS IMPROVEMENT

             a.   The Project Company must use all reasonable endeavours, applying its professional
                  skill, expertise and diligence, to effect continuous improvement, and increased cost
                  efficiencies in the provision of the Services. In so doing the Project Company will
                  consider all appropriate areas of Service delivery, including:
                     i. the scope and standards applicable for each Service and the Services
                        generally;
                    ii. the performance of the Project Company;
                    iii. risk management issues;
                    iv. health and safety issues;
                    v. applicable Law, including Beneficial Changes in Law;
                    vi. Project Director, NSW Health Staff and other stakeholder feedback;
                   vii. environmental issues;
                   viii. means of optimising useful life of the Health Facilities;
                    ix. means of reducing whole of life costs or increasing cost efficiencies;
                    x. means of improving functional and operational performance and NSW Health
                       Staff satisfaction; and
                    xi. means of better monitoring and reporting performance.
             b.   Without limiting its other obligations under the deed, the Project Company must
                  develop proposed strategies, methodologies, and where necessary propose and
                  effect changes in accordance with clause 15.3 and clause 22 of the deed to
                  implement continuous improvement, and increased cost efficiencies in the delivery of
                  the Services.
             c.   The Project Company shall submit with each updated Operations Manual, proposed
                  continuous improvement strategies, methodologies, variations or amendments
                  developed in accordance with this section.




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NSW Health                                                   Orange and Associated Health Services PPP Project




8.13     HELPDESK SERVICES

8.13.1   General Requirements
         The Project Company shall establish and maintain a 24 hour a day, 7 days per week
         Helpdesk, including paying of all costs and providing free telephone access to the Helpdesk.

         The Helpdesk Service shall:

             a.   be delivered in a way that fosters close working relationships between Users and
                  Helpdesk staff;
             b.   be the primary point of communication for all requests regarding the delivery of the
                  Support Services;
             c.   accept notification of faults and complaints relating to the Facility Management
                  Service;
             d.   provide an efficient, responsive, comprehensive and effective system of
                  acknowledging and responding to requests for assistance made by the Project
                  Company’s Employees, NSW Health Staff and NSW Health Related Parties in
                  relation to the Support Services;
             e.   be capable of handling varying workloads;
             f.   keep the status of all work requests up to date;
             g.   have effective verbal and written communication in English;
             h.   provide verbal progress reports to system users on the status of work during
                  Rectification, on request;
             i.   provide a Health Facility booking system for booking use of meeting rooms and
                  facilities;
             j.   record and report incidents via the Helpdesk as a first point of call in accordance with
                  the Incident Information Management Policy PD2006_030 (IIMP), and on the IMMS;
             k.   co-ordinate emergency responses in a proficient and professional manner;
             l.   provide a system for logging and reporting:
                     i. against the Performance Monitoring System (“PMS”) requirements detailed in
                        section 8.14;
                     ii. requests for assistance;
                    iii. complaints with respect to the Support Services and suggestions for
                         improvements in the Support Services; and
                    iv. all other incidents.
             m.   be capable of receiving, logging and acknowledging all communications types to the
                  Helpdesk;
             n.   ensure that verbal communications with the Helpdesk are recorded and retained in
                  accordance with section 8.13.4 of this specification; and
             o.   be capable of receiving, logging and acknowledging concurrent calls and incidents.
         Communications with the Helpdesk may be oral or in writing (or as otherwise agreed with the
         Project Director). The Helpdesk shall be sufficiently equipped to receive record and respond
         to all communications, including communications by telephone, paging device, email,
         facsimile, mail, wireless device, alarms or similar devices.




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8.13.2   Helpdesk Training
         The Project Company shall undertake all necessary training of NSW Health Staff, Project
         Company Employees, Health Staff Members, the Project Director and other relevant users in
         the operation, maintenance and ongoing reliability of the Helpdesk including but not limited
         to:

             a.   undertake training to ensure that Helpdesk operators are trained to comply with the
                  relevant requirements of this specification;
             b.   undertake training to ensure that Helpdesk operators comply with the Helpdesk
                  procedures described in the Operations Manual;
             c.   undertake training to ensure that Helpdesk operators are able to appropriately
                  assess the importance of communications and to initiate the appropriate Response
                  and Rectification, including training in classification and prioritisation of Service
                  Failures;
             d.   undertake any further training as Helpdesk procedures and systems are updated
                  prior to their operation; and
             e.   ensure that Helpdesk operators observe appropriate standards of personal
                  demeanour and customer service.

8.13.3   Helpdesk Records
             a.   The Project Company shall maintain accurate Helpdesk records for each Support
                  Service including where relevant:
                     i. staff records, timesheets and training programs;
                    ii. goods received documentation and supplier accreditation records;
                    iii. complaint records;
                    iv. work orders;
                    v. service calls;
                    vi. invoices;
                   vii. Incident log;
                   viii. reportable incident briefs     (in    accordance      with   Incident    Information
                         Management Policy);
                    ix. assault log;
                    x. theft log;
                    xi. emergency log;
                   xii. occupational health and safety log
                   xiii. security patrol records
                   xiv. cleaning records;
                   xv. Wardspersons / portering calls
                   xvi. visitors log;
                  xvii. lost property log;
                  xviii. security patrol log;
                   xix. SSD Services consumption data;
                   xx. Clinical Waste consumption data; and
                   xxi. Utility consumption records and BMCS data.
             b.   The Project Company shall provide any Helpdesk record information to the Project
                  Director within 4 hours of a request.




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8.13.4   Helpdesk – Recording and Reporting
         The Incidents communicated to the Helpdesk or Project Company Employees shall be
         recorded in accordance with the requirements for the Performance Measurement System
         detailed in section 8.14.2 of this Support Service Specification and the Incident Information
         Management Policy which shall be recorded on the IIMS.

8.13.5   Helpdesk Minimum Acknowledgement Time Standard
             a.   The Project Company shall ensure that the Helpdesk provides an appropriate and
                  timely acknowledgement of each communication, having regard to the nature and
                  importance of the request for assistance.
             b.   The Project Company shall ensure the Helpdesk:
                     i. provides a personal (i.e. non-automated) answer to each telephone call within
                        15 seconds for 95% of the calls and 30 seconds for 100% of the calls within a
                        Contract Month;
                    ii. confirms receipt of electronic mail within 5 minutes;
                    iii. confirms receipt of facsimiles within 30 minutes; and
                    iv. answers written communications within 2 Business Days.

8.13.6   Helpdesk Software Applications
             a.   The Project Company shall:
                     i. use appropriate software applications to support the Helpdesk;
                    ii. ensure that the Helpdesk software application supports the export of data in
                        plain text and XML format and is compliant with the requirements of the “NSW
                        Government Technical Interoperability Framework version 2” as published at
                        www.gcio.nsw.gov.au/docs;
                    iii. ensure that the Helpdesk software application has the ability to retain contact
                         details for Project Director and NSW Health Related Parties;
                    iv. provide read only access to the Helpdesk software application to NSW Health
                        Related Parties nominated by the Project Director from time to time via the
                        internet for the purpose of monitoring the Helpdesk Service and performance
                        monitoring service. Access to the system will be governed by username and
                        password; and
                    v. nominate from time to time those NSW Health Related Parties permitted to log
                       events with the Helpdesk and or have read only access to the Helpdesk
                       software applicable.
             b.   The Project Company shall, at its own cost, source all required licences (including
                  those allowing access for NSW Health Staff) and ensure at Handback that any
                  licences are up to date such that they do not expire for a period of at least twelve
                  months.
             c.   Inserts, changes and or modifications to the Helpdesk software application shall be
                  fully audited so that it is possible to view each sequential modification to the
                  Helpdesk software application together with the identification of the person who
                  made the change and the date and time of the change.
             d.   The Project Company shall ensure that the Helpdesk software application is capable
                  of automatically calculating the Monthly Service Payment utilising data collected
                  through the performance monitoring service and ensure all data collected and
                  generated for calculating the Monthly Service Payment is held on the Helpdesk
                  software application system database.
             e.   The Project Company shall ensure that the Helpdesk software application is capable
                  of automatically generating the Monthly Performance Reports and Annual
                  Performance Reports in the agreed format agreed between the Project Company
                  and Project Director. These reports shall be capable of being accessed in read only
                  version and printed in hard copy by the Project Director.




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             f.   The Helpdesk software application shall be able to record the information detailed in
                  section 8.14.2 of this specification.
             g.   The Helpdesk software application shall be able to generate work orders for the
                  Service Failures and automatically forward them to parties responsible for the
                  provision of the Response and or Rectification using email and or facsimile and or
                  signal if the party is required to be contacted by telephone.
             h.   The Helpdesk software application shall be capable of providing information in real
                  time and progress of Response and/or Rectification to staff nominated by the Project
                  Director via means of internet access governed by user login.
             i.   The Project Company shall, at its own cost, carry out an independent audit of the
                  Helpdesk software application (including full testing of the performance management
                  system) within the first Quarter of the Operations Phase, and thereafter at intervals
                  not exceeding twelve months, provide to the Project Director an audit, by an
                  independent auditor acceptable to the Project Director, of the implementation and
                  integrity of the Project Company's monitoring, reporting and Service Payment
                  calculation mechanism; and
             j.   prepare and provide to the Project Director a system verification report and
                  reconciliation between the Helpdesk and the Monthly Performance Report no less
                  frequently than once every Quarter.

8.13.7   Helpdesk Customer Survey
         The Project Company shall undertake and complete a Helpdesk Customer Survey at the
         completion of each Operating Year with the results of the survey summarised in the Annual
         Performance Report. The customer survey shall be completed by a reasonable sample, as
         agreed with the Project Director, of NSW Health Staff, Project Company’s Employees and
         other relevant NSW Health Related Parties. The survey shall be approved by an independent
         assessor as being consistent with good industry practice and appropriate for specific use on
         this Project.

8.13.8   Incident Information Management System
             a.   The Helpdesk shall record all incidents notified and required to be recorded in
                  accordance with Incident Information Management Policy on the IIMS.
             b.   The Helpdesk shall electronically and automatically notify incidents required to be
                  notified to NSW Health staff in accordance with Policy and the severity assessment
                  code scoring steps.
             c.   The Helpdesk shall automatically generate reportable incident briefs in accordance
                  with Policy.
             d.   NSW Health staff shall have access to the IIMS to record and notify incidents.
             e.   The Project Company shall be responsible for reporting and resolving reportable
                  incident briefs associated with the provision of the Services including liaison with
                  NSW Health Stakeholders.

8.13.9   Helpdesk Procedures
         The Operations Manual shall specify all procedures involved in providing Helpdesk Services,
         including (as a minimum) the following:

             a.   Helpdesk reporting procedures;
             b.   Helpdesk record keeping procedures;
             c.   response and notification procedures;
             d.   classification and prioritisation of Area Failures and Quality Failures;
             e.   procedures to ensure Patient confidentiality is maintained;
             f.   procedures for reporting through the IIMS; and
             g.   Helpdesk software application to be used as detailed in section 8.13.6 of this
                  specification.




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8.14     PERFORMANCE MONITORING AND REPORTING

8.14.1   Scope of Service
             a.   The Project Company shall provide performance monitoring and reporting for all of
                  the Support Services described in this specification.
             b.   The Project Company shall provide assistance including the provision of attendance,
                  equipment and materials to the Project Director or its representatives in the auditing
                  of any performance related in accordance with clause 18.6(a) of the deed.

8.14.2   Performance Monitoring and Reporting
         The Project Company shall monitor its performance in the delivery of the Support Services in
         accordance with the Performance Monitoring System (“PMS”) described in this section.

         The PMS shall (as a minimum) record details of all events, circumstance, acts or omissions,
         incidents or occasions where Services are not provided or are not provided to the requisite
         standard, including:

             a.   with respect to all Quality Failures and Area Failures:
                     i. attributing a unique incident number (being a sequential number);
                     ii. the name and contact details for the person notifying the incident;
                    iii. the nature of the incident;
                    iv. the specific location of the incident;
                    v. how the Project Company became aware of the incident;
                    vi. the date and time of the Response;
                   vii. the date and time of the Rectification;
                   viii. the date and time of the relevant incident and when the relevant Service
                         returns to compliance with the relevant requirements of this specification; and
                    ix. the date and time on which the notification of Rectification is received;
             b.   with respect to all Area Failures identifying the affected Functional Areas and
                  specifying:
                     i. the Area Category of the Functional Area in which the Area Failure is located;
                     ii. the Area Category of the affected Functional Area;
                    iii. the affected area of the affected Functional Area;
                    iv. the Time Weighting of any failure to Respond or failure to Rectify;
                    v. the Area Failure determined in accordance with the Agreement if applicable;
                       and
                    vi. the details of any Temporary Fix proposed and, if permitted, the state of its
                        implementation.
             c.   with respect to Third Party Contractor defects:
                     i. the specific location in which the Third Party Contractor defect is located;
                     ii. the date and time on which the notification is received;
                    iii. the nature of the incident;
                    iv. details of all contact made with the Project Director and Third Party Contractor
                        in assessing the defect;
                    v. details of all actions required to be undertaken for the remediation of the
                       defect in accordance with the defects protocol described in section 9.3(e) of
                       this specification; and
                    vi. details of any disputes arising;
             d.   all Service Requests; and



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             e.   all complaints concerning or suggestions for improvements in Services received from
                  Health Facility Occupants through User Suggestion Surveys or other communication
                  methods. Complaints shall be dealt with by the Project Company in accordance with
                  timelines specified in Policy.

8.14.3   Monitoring Method
         The Project Company shall monitor the delivery of the Support Services using the methods
         set out in the Operations Manual or such other method approved by the Project Director,
         which, in each case, shall be consistent with the requirements of the KPI and the monitoring
         methods described in the Project Company Proposal.

8.14.4   Daily Performance Report
             a.   The Project Company shall comply with Policy with regard to reporting of incidents
                  recorded at the Helpdesk.
             b.   The Project Company shall prepare a Daily Performance Report that shall be
                  delivered to the Project Director prior to 9.00am the following day.
             c.   The Daily Performance Report is to report on all Incidents and Level A Area Failures
                  recorded the previous day and outstanding Incidents and Level A Area Failures not
                  Rectified.
             d.   If there are no Incidents or Level A Area Failures to report on a day or there are no
                  outstanding Incidents and Level A Area Failures, the Daily Performance Report for
                  that day is not required to be submitted.

8.14.5   Environmental Notice
         The Project Company shall comply with and provide any Environmental Notices in
         accordance with clause 5.4(j) of the deed.

8.14.6   Monthly Performance Report
         Project Company shall prepare, implement and update a Monthly Performance Report, which
         is to be submitted before the eighth day of each Operating Month, and on or before the date
         that is eight days following the Termination Date for the previous Operating Month.

         The Monthly Performance Report shall specify the following information (or as otherwise
         agreed with the Project Director):

             a.   the number of Service Requests reported to the Helpdesk within the Operating
                  Month;
             b.   the number of Service Failures reported to the Helpdesk within the Operating Month,
                  including;
                     i. the number of Quality Failures; and
                    ii. the number of Area Failures of each Area Failure Level;
             c.   the number of Repeated Failures reported over successive Operating Months,
                  including:
                     i. the number of Quality Failures; and
                    ii. the number of Area Failures of each Area Failure Level;
             d.   the number of Reporting Failures within the Operating Month;




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             e.   with respect to each Quality Failure:
                     i. the KPI number;
                     ii. the unique incident number;
                    iii. the nature of the incident;
                    iv. the date and time of the Quality Failure if applicable;
                    v. the Project Company’s estimate of the Quality Failure Points attributable to the
                       Quality Failure; and
                    vi. the Project Company’s estimate of the deduction to be made from the Service
                        Payment calculated by reference to the total number of Quality Failure Points
                        accumulated for Quality Failures in the Operating Month including details of
                        the calculation;
             f.   with respect to each Area Failure:
                     i. the KPI number;
                     ii. the unique incident number;
                    iii. the nature of the incident;
                    iv. the date and time of the incident;
                    v. the specific location of the incident;
                    vi. the classification by reference to the Area Failure Level of the Area Failure;
                   vii. the required date and time of Response;
                   viii. the actual date and time of Response;
                    ix. the required date and time of Rectification;
                    x. the actual date and time of Rectification; and
                    xi. the Project Company’s estimate of the deduction to be made from the Service
                        Payment in respect of the incident, including details of the calculation in
                        respect of the incident;
             g.   details of any Service Failures of the same or substantially similar type and the
                  calculation of the Service Failure;
             h.   a summary of Daily Performance Reports issued for the month;
             i.   details of any non-compliance with HealthAMMS reporting requirements;
             j.   details of any Environmental Notices;
             k.   the number of calls and other communications received by the Helpdesk within the
                  Operating Month;
             l.   lift availability for the Operating Month;
             m.   BMCS exception report by node status;
             n.   details of the activation by the BMCS of any nominated alarm;
             o.   other Service delivery details such as:
                     i. changes to Project Company Employees and staff numbers;
                     ii. an analysis of the key features arising in the Operating Month for the records
                         identified in section 8.13.3; and
                    iii. additional reports as specified under specific reporting requirements for each
                         Support Service specified in this specification; and
             p.   the number of Third Party Contractor defects and details of all actions required to be
                  undertaken for the remediation of the defect in accordance with the defects protocol
                  described in section 9.3(e) of this specification.




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         The Project Company shall provide the Monthly Performance Report in accordance with
         clause 29.6 of the deed.

8.14.7   User Suggestion Surveys
         The Project Company shall provide User Suggestion Survey forms in nominated areas such
         as public spaces and patient areas so that all Users can provide feedback to the Project
         Company at any time on the quality of Support Services provided. The Project Company shall
         consolidate any feedback, update changes to Service procedures in the Operations Manual
         where required, and report on all feedback when undertaking any c ontinuous improvement
         assessments or engaging in any continuous improvement meetings

8.14.8   Customer Satisfaction Survey
             a.   The Project Company shall participate in the Customer Satisfaction Survey
                  undertaken ad-hoc by NSW Health. The purpose of the Customer Satisfaction
                  Survey will include:
                     i. assessing the level of satisfaction among NSW Health Staff and other users or
                        stakeholders of the Health Facilities with the Services (including the way in
                        which the Services are provided, performed and delivered) and, in particular,
                        with the quality, efficiency and effectiveness of the Services;
                     ii. monitoring the compliance by the Project Company with the Specifications;
                         and
                    iii. assisting the Project Company in complying with its continuous improvement
                         obligations under section 8.12 of this specification.
             b.   The Customer Satisfaction Survey will be undertaken by means of distributing to
                  NSW Health Staff and other users or stakeholders of the Health Facilities a
                  questionnaire or other survey method as agreed between the parties.
             c.   The content of the questionnaire or other material to be used for any other survey
                  method and the method of undertaking the Customer Satisfaction Survey shall
                  comply with all applicable Law and in accordance with Good Industry Practice
                  relevant for this Project.
             d.   A sufficient sample of completed surveys will be produced. The sample size and
                  Services it represents shall be agreed between the parties;
             e.   The Project Company will provide reasonable assistance and information (subject to
                  compliance with all Laws and Policy) to the Project Director to enable the Project
                  Director to undertake the Customer Satisfaction Survey.
             f.   Within 60 Business Days after the Customer Satisfaction Survey is submitted to
                  NSW Health, the Project Company shall update the Operations Manual to include all
                  reasonable recommendations included within the survey, unless an update
                  constitutes a Contract Variation, in which case it shall only be included if approved in
                  accordance with the requirements of the Change Procedure.




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8.14.9   Annual Performance Report
             a.   The Project Company shall provide the following information as a minimum within
                  each Annual Performance Report:
                     i. a summary of overall performance of each Support Service in sufficient detail
                        to ensure NSW Health can comply with its reporting requirements to other
                        government agencies;
                    ii. a summary of any Customer Satisfaction Survey results;
                    iii. a summary of the key results for the Contract Year including identifying any
                         costs associated with any Contract Variations;
                    iv. a summary of the progressive activity levels and rolling twelve month trends
                        associated with the Support Services;
                    v. a detailed statement about energy management, waste management, water
                       management, greenhouse gases, pollution prevention and contamination
                       management issues during the Contract Year;
                    vi. a detailed statement about Utilities consumption measured against forecast
                        and benchmarking data;
                   vii. a summary of Project Company Employee statistics related to the delivery of
                        the Support Services, including staff turnovers, staff security clearances
                        issued, training provided and the like;
                   viii. a detailed statement about contract efficiencies and continual improvements
                         made by the Project Company during the previous period;
                    ix. a copy of the energy audit report (every year or as required by Schedule 5 of
                        the deed);
                    x. a copy of the Helpdesk Customer Survey and other surveys required under
                       this specification and the deed;
                    xi. confirmation that all insurances are in place;
                   xii. confirmation that all statutory licences, consents and renewals having been
                        obtained;
                   xiii. confirmation that all statutory declarations required to be provided, have been
                         provided;
                   xiv. activity statistics detailing minor and major expenditures, down time and
                        activity duration and impacts;
                   xv. planned vs actual Programmed Replacement Maintenance against the Life
                       Cycle Plan;
                   xvi. details of major disposals or upgrades works;
                  xvii. a summary of the proposed Annual Maintenance Program for the following
                        Contract Year;
                  xviii. the Programmed Maintenance Plan including replacement and refurbishment
                         programs;
                   xix. summary of failures to meet KPI’s and performance failures;
                   xx. summary of complaints received and periods for and resolution of complaints;
                   xxi. summary of serious or reportable incidents;
                  xxii. summary of outcomes of continuous improvement;
                  xxiii. trending data and analysis of service provision, surveys, complaints,
                         performance, incidents and outcomes;
                  xxiv. a summary of any Project Co-ordination Group meeting undertaken and
                        dispute resolutions (ongoing and resolved), if any; and




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                  xxv. additional reports as specified under specific reporting requirements for each
                       Support Service specified in this specification.
             b.   Before the eighth day of each Contract Year, the Project Company must provide to
                  the Project Director an Annual Performance Report for the preceding Contract Year
                  accompanied by information clearly setting out the requirements of this specification.

8.14.10 Performance Data
             a.   The Project Company shall take all reasonable steps (and as a minimum those steps
                  that are set out in the Operations Manual) to ensure the availability and continuous
                  integrity of all performance data. The Project Company shall ensure that
                  performance data is not amended, deleted or destroyed unless prior authorisation is
                  provided by the Project Director.
             b.   If any performance data is amended, deleted or destroyed with the authorisation of
                  the Project Director, the following information shall be retained:
                     i. details of the item of performance data amended, deleted or destroyed;
                    ii. the reason given for the amendment, deletion or destruction;
                    iii. the date and time of the amendment, deletion or destruction;
                    iv. person who amended, deleted or destroyed the relevant item of performance
                        data; and
                    v. the person who authorised the amendment, deletion or destruction of the
                       relevant item of performance data.




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NSW Health        Orange and Associated Health Services PPP Project


PART E




             47                                       December 07
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9.       MAINTENANCE AND REFURBISHMENT SERVICES

9.1      GENERAL REQUIREMENTS

             a.   The Project Company shall provide a comprehensive Maintenance and
                  Refurbishment Service for the scope included in sections 9.2 to 9.16 of this
                  specification including but not limited to Planned and Preventative Maintenance,
                  Statutory Maintenance, Testing, Auditing and Certification, Programmed
                  Replacement Maintenance, Reactive Maintenance Service, Fee for Service
                  Maintenance, Grounds and Gardens Maintenance Service and Pest Control Service
                  to the Health Facilities.
             b.   The Project Company shall provide the Maintenance and Refurbishment Service in
                  accordance with Law, relevant Policy, relevant Australian Standards and Workcover
                  requirements.
             c.   The Project Company shall provide comprehensive Maintenance and Refurbishment
                  Services planning as identified in section 9.3 for all Health Facilities.
             d.   The Project Company shall ensure materials and equipm ent used in the provision of
                  the Maintenance and Refurbishment Services are used, stored, monitored and
                  secured in accordance with Laws, Consents, Policy and material safety data sheets.
                  The Project Company shall obtain endorsement from the Project Director for any
                  materials and equipment that may affect Health Functions or cause damage to third
                  party property.
             e.   The Project Company shall comply with the requirements of Parts B, C and D of this
                  specification in the provision of Maintenance and Refurbishment Services.




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9.2       SCOPE OF SERVICE

The Project Company shall provide the Maintenance and Refurbishment Services to the Health
Facilities and their corresponding Sites during the Operations Phase for each Health Facility to meet
the following standards.


Table 3

      Health Facility                                       Maintenance and Performance
                                                                Standards applicable
a)     All Health Facilities during the Operations      Full Minimum Maintenance and
        Phase with the exclusion of the facilities and   Performance Standards as described in
        periods nominated in part (b) and (c) of this    Appendix A of this specification.
        table 3.

b)     Bloomfield South Facilities                      Reduced Minimum Maintenance and
       Residences                                       Performance Standards as described in
                                                         Appendix B of this specification
       Community Health Facilities
       External fabric and external areas of:
          - Amaroo Building (Bloomfield)
          - Canobolas Building (Bloomfield)
          - Ward 18 (Bloomfield)
          - Ward 19 (Bloomfield)
       Project Company Facilities


c)     Residual Facilities (up to the Cessation Date)   Reduced Minimum Maintenance and
                                                         Performance Standards as described in
       GWAHS leased Buildings in Orange
                                                         Appendix B of this specification
       the Amaroo Building (Bloomfield), Canobolas      provided on a Fee for Service
        Building (Bloomfield), Ward 18 (Bloomfield)      Maintenance basis
        and Ward 19 (Bloomfield) up until the
        Construction Phase of these facilities
       Ward 14 (Store) and Audley Clinic up until
        the start of any refurbishment works by
        GWAHS or external party.
       Kolhoff Building until advised by NSW Health
       Oberon Hospital and Blayney Hospital
        biomedical       equipment   provided    in
        accordance with clause 9.11.2 and 9.11.3 of
        this specification




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9.3      PLANNING OF MAINTENANCE AND REFURBISHMENT SERVICES

The Project Company shall develop, implement and update as required:

             a.   a Monthly Maintenance Program, detailing for each Health Facility the proposed
                  extent of the Maintenance and Refurbishment Service and rosters for the Health
                  Facilities for each subsequent month; which shall reflect the requirements of the
                  Condition Based Survey and Planned and Preventative Maintenance activities. The
                  Monthly Maintenance Program shall be submitted to the Project Director 5 Business
                  Days prior to the subsequent month for comment to ensure the Project Company
                  maintains consistency with the Annual Maintenance Program and to review whether
                  any services are likely to disrupt Health Functions.
             b.   an Annual Maintenance Program detailing for each Health Facility the proposed
                  extent of the Maintenance and Refurbishment Service and rosters for the Health
                  Facilities for the subsequent year, which shall reflect the requirements of the
                  Condition Based Survey and as far as practicable the Project Company’s Life Cycle
                  Plan. The Annual Maintenance Program shall be submitted to the Project Director in
                  accordance with clause 15.4(c) of the deed.
             c.   a Programmed Maintenance Plan identifying for each Health Facility Programmed
                  Replacement Maintenance to be undertaken in the subsequent five years, which
                  shall reflect so far as is practicable the Project Company’s Life Cycle Plan and
                  handover strategies in the final three years of the Operations Phase as described in
                  the deed. The Programmed Maintenance Plan shall be submitted to the Project
                  Director in accordance with clause 15.4(a) & (b) of the deed.
             d.   an Asset Maintenance Manual in an electronic format, which shall include
                  information, policies and procedures for each Health Facility on, but not limited to the
                  following:
                     i. introduction and scope to the manual;
                     ii. the description and address of each Health Facility;
                    iii. an asset register of all Elements (including but not limited to plant, equipment,
                         fixtures, infrastructure and materials) to be maintained at each Health Facility;
                    iv. all area and building details;
                    v. a detailed survey that has been endorsed by the Project Director, including
                       certification by a registered surveyor that the new Health Facilities are properly
                       located on the Sites;
                    vi. details of the O&M Manuals provided by the New Bathurst Hospital
                        Construction Contractor and Construction Contractor;
                   vii. Life Cycle Plans, Condition Based Surveys, Programmed Maintenance Plans
                        and Annual Maintenance Programs;
                   viii. all location plans, boundaries and titles relating to each Health Facility;
                    ix. work as executed drawings, updated to reflect any modifications or
                        refurbishments to each Health Facility;
                    x. test certificates and appropriate documentation and records (in particular
                       those relating to any aspects of Essential Services, safety or statutory
                       compliance) shall be maintained accurately and shall be updated appropriately
                       and shall be available for inspection by NSW Health or any other relevant
                       party nominated by the Project Director;
                    xi. Element specific reference number or code i.e. bar code;
                   xii. a description and location of the Element(s) to be maintained;
                   xiii. the maintenance standards applicable;
                   xiv. details of all work method statements;
                   xv. relevant Facility Specifications, Policies, Laws and Consents for which the
                       Element is to comply;



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                    xvi. details of all conservation and heritage values applicable to this project that
                         ensures ongoing compliance with the Conservation Management Plans;
                   xvii. details of all maintenance works acceptable taking into account buildings of
                         varying levels of heritage significance;
                   xviii. details of skills and experience of maintenance staff required to take out any
                          heritage or conservation maintenance;
                    xix. manufacturers information, recommendations and instructions including
                         recommended monthly, quarterly and annual maintenance procedures and
                         refresh times for the Element;
                    xx. details of warranties, guarantees etc applicable to the Element;
                    xxi. details of all period contracts, specialist sub-contracts and the like;
                   xxii. details of training, experience and qualifications of maintenance staff to carry
                         out each maintenance task;
                   xxiii. details of any testing, commissioning and compliance certification;
                  xxiv. details of tests undertaken and commissioning results for the Element if
                        applicable;
                   xxv. list of any available spare parts for the Element and their location on the Sites;
                  xxvi. shop / as-built drawings referenced to the Element;
                  xxvii. maintenance and emergency contact details;
                  xxviii. the times at which the Element should be maintained, replaced or refurbished;
                  xxix. the time that the Element has last been maintained, refurbished and or
                        replaced and or if it is overdue for maintenance, and the period of time that
                        has expired since the Element should have been maintained, refurbished and
                        or replaced; and
                   xxx. all other information which may be relevant to the proper maintenance of the
                        Element.
             e.   a defects protocol for managing latent defects caused by the New Bathurst Hospital
                  Construction Contractor including as a minimum:
                      i. details for differentiating between Service Failures and third party defects that
                         will result in minimal disputes;
                     ii. the process for dealing with any disputes and ensuring remediation of defects
                         until such time disputes are resolved;
                     iii. the process for managing the New Bathurst Hospital Construction Contractor
                          such that defects are completed at the agreed time; and
                     iv. the process for mitigating future occurrences of defects;
             f.   any other maintenance required in accordance with the deed;

9.4      PLANNED AND PREVENTATIVE MAINTENANCE

             a.   The Project Company shall undertake all Planned and Preventative Maintenance
                  Services including routine scheduled maintenance, condition based maintenance,
                  testing, inspection and preventative maintenance of all Health Facilities to ensure
                  ongoing compliance with this specification (including the Reduced Maintenance and
                  Performance Standards defined in Appendix B and Full Maintenance and
                  Performance Standards as defined in Appendix A as applicable).
             b.   The Project Company shall carry out all Planned and Preventative Maintenance
                  Services in accordance with the Monthly Maintenance Program and the Annual
                  Maintenance Program.
             c.   Any changes to the programs outlined in section 9.4(b) shall be notified to the Project
                  Director if there is the possibility of disrupting Health Functions.




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9.5      PROGRAMMED REPLACEMENT MAINTENANCE

             a.   The Project Company shall carry out all Programmed Replacement Maintenance to
                  ensure ongoing compliance with this specification. The Project Company shall report
                  on Programmed Replacement Maintenance against the Life Cycle Plan and include
                  these details within the Annual Performance Report.
             b.   Programmed Replacement Maintenance shall include procurement of all
                  maintenance labour, materials and consumables and installation, commissioning,
                  testing and training (as required) and disposal and make good of any redundant or
                  damaged Elements.

9.6      STATUTORY MAINTENANCE, TESTING, AUDITING AND CERTIFICATION

The Project Company shall provide Statutory Maintenance, Testing, Auditing and Certification in
accordance with Law, Policy, Workcover, the Monthly Maintenance Program and Annual Maintenance
Program and shall include, but not be limited to the following activities:

             a.   maintaining mixing valves, hot water and warm water systems;
             b.   maintaining and testing of backup generators;
             c.   maintenance and testing of all medical and surgical gas systems;
             d.   maintenance and testing of all fuel and gas storage and distribution systems;
             e.   maintaining and testing of all emergency lighting, fire systems and emergency
                  alarms;
             f.   maintaining and testing of all communication systems including nurse call;
             g.   testing and tagging of FF&FE (as required to be tested and tagged in accordance
                  with clause 9.11);
             h.   maintaining and testing required for all other relevant Essential Services identified in
                  the Facility Specification not identified above; and
             i.   all other maintenance that ensures ongoing compliance with Law.

9.7      REACTIVE MAINTENANCE

             a.   The Project Company shall provide a Reactive Maintenance Service on a 24 hour
                  365(6) days per year basis to address Level A, Level B and Level C Area Failures
                  such that the Health Facilities are brought back to meet the Full Maintenance and
                  Performance Standards as defined in Appendix A and Reduced Maintenance and
                  Performance Standards defined in Appendix B as applicable.
             b.   The Project Company shall meet the Response Times and Rectification Times
                  detailed in Appendix D of this specification for each Key Performance Indicator.




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9.8      FEE FOR SERVICE MAINTENANCE

             a. The Project Company shall provide a Fee for Service Maintenance to:
                         i. all Residual Facilities during the Operations Phase up to the Cessation Date;
                        ii. the Amaroo Building (Bloomfield), Canobolas Building (Bloomfield), Ward 18
                            (Bloomfield) and Ward 19 (Bloomfield) up until the Construction Phase of
                            these facilities;
                        iii. Ward 14 (Store) and Audley Clinic up until the start of any refurbishment
                             works by GWAHS or an external party;
                        iv. GWAHS leased buildings in Orange; and
                        v. Biomedical Equipment at Oberon Hospital and Blayney Hospital (in
                           accordance with clause 9.11.2 and 9.11.3 of this specification).
                  for Reactive Maintenance, Statutory Maintenance, Testing, Auditing and Certification,
                  Planning of Maintenance and Essential Services Planned and Preventative
                  Maintenance.
             b. The Project Company shall undertake the Fee for Service Maintenance Service to
                meet the Reduced Aesthetic Standards and Reduced Performance Standards without
                the prior written approval of the Project Director if it:

                   i.    is required to avoid a Level A Area Failure and the Project Company determines
                         during the Response that Rectification will be less than $5,000 in value in any
                         one circumstance or event (unless the maintenance is immediately required to
                         protect the health and safety of Health Occupants);
                    ii. is required in the plans identified in 9.8(l) below; or
                    iii. is required to avoid a Level B Area Failure and the Project Company determines
                         during the Response that Rectification will be less than $2,500 in value in any
                         one circumstance or event.
             c.   The requirements set out in Appendix A and schedule 5 of the deed shall apply for
                  instances identified in section 9.8.1(b) above.
             d. Service Failures identified in this section 9.8 will not accrue for the purposes of clause
                34 of the deed.
             e. The Project Company is required to Respond to Level C Area Failures as set out in
                Appendix A but only carry out Rectification where the cost is greater than $5000 and
                has been approved by the Project Director as determined in section 9.8(f) to (j) below
                or unless otherwise directed by the Project Director.
             f.   Notwithstanding the requirements in 9.8.(b) & (e) above, for all other Fee for Service
                  Maintenance requiring written approval, the Project Company shall diligently develop a
                  proposal (“RFM Proposal”) identifying key Fee for Service Maintenance Services,
                  including maintenance activities, detailed estimate of Rectification cost, and the
                  proposed Rectification Time, including justification for any delay relative to the
                  Rectification Times specified in Appendix D, and shall submit such proposals to the
                  Project Director within 12 hours of the event being identified or reported to the
                  Helpdesk.
             g. The Project Director shall review such RFM Proposals within 12 hours (including
                revising any elements of the proposal where it is reasonably required to ensure the
                effective delivery of Health Functions), and advise the Project Company of any actions
                to be undertaken (if any).
             h. Where a RFM Proposal has been accepted, or accepted with amendments, the
                Project Company shall undertake the Rectification in accordance with the proposal.
             i.   Failure to meet the proposed Rectification Time agreed for any RFM Proposal will
                  result in a Deduction calculated in accordance with schedule 5 of the deed.




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             j.   Where a RFM Proposal has not been accepted by the Project Director, no Deduction
                  shall apply for failure to Rectify the Service Failure.
             k.   Activities undertaken as part of the Fee for Service Maintenance Service shall comply
                  with the Reduced Aesthetic Standards and Reduced Performance Standards
                  described in Appendix A of this Specification.
             l.   All reasonable costs for provision of the Fee for Service Maintenance Service
                  associated with section 9.8.1 (a) & (g) above shall be reimbursable in accordance with
                  section 15.3 of schedule 5 of the deed and exclude Health Staff Member employment
                  costs.
             m. Without limiting the obligations of section 9.8.1 b. of this specification, the Project
                Company shall develop and implement maintenance plans and protocols in
                conjunction with the Project Director for Residual Facility Maintenance Service, that
                shall address the maintenance requirements for Residual Facilities so as to:

                   i.     meet statutory and occupational health and safety requirements;
                   ii.    ensure the continued provision of key Health Functions is maintained; and
                   iii.   ensure that any maintenance request made by the Project Director is
                          undertaken.



9.9      PROVISION OF ACCESS

The Project Company shall provide an initial response to NSW Health on a 24 hour 365(6) days per
year basis including:

             a.    a 30 minute response for providing access for retrieval of medical instruments and
                   valuables dropped in places with constrained access during the provision of Health
                   Functions;
             b.    a 30 minute response for providing access or forced entry to faulty lifts or locked
                   areas to release occupants (except for Residences where a 2 hour response is
                   required)
             c.    a 30 minute response for any other request to ensure access that requires
                   attendance by the Project Company.

9.10     CONDITION BASED SURVEY

The Project Company shall every 5 years (as a minimum) undertake, at its expense, an independent
Condition Based Survey of the Health Facilities with the scope agreed with the Project Director, which
shall include, but not be limited to:

             a.    recording of any Elements or systems that do not comply, or is at any stage within
                   the year following the survey unlikely to comply, with the requirements the Reduced
                   Maintenance Standards and Full Maintenance Standards as applicable;
             b.    recording of any Elements or systems that have been programmed to have
                   maintenance undertaken, refurbishment and or be replaced in the preceding year of
                   the survey, which has not been maintained, refurbished and or replaced;
             c.    assessment of those elements requiring maintenance, refurbishment and or
                   replacement within the following year, including the time the maintenance,
                   refurbishment and or replacement is required to be undertaken, work method
                   requirements, and any implications for the delivery of Health Functions as a result of
                   undertaking the maintenance, refurbishment or replacement works; and
             d.    implementation of Planned and Preventative Maintenance in a time frame that
                   ensures ongoing compliance with this specification.
The Project Company shall provide the Condition Based Survey to the Project Director at the same
time and as part of the Annual Maintenance Program.




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9.11     FF&FE

9.11.1   Scope of Service

         The maintenance, management and replacement of FF&FE can be divided into the following
         classifications:

             Class A       Full Maintenance and Refurbishment Service to be provided as described in
                           sections 9.3 to 9.10 of this specification.
             Class B       Maintenance and Refurbishment Services to be provided by Project Company
                           in accordance with sections 9.3, 9.4, 9.6 & 9.10 including the management of
                           NSW Health Third Party Contractors providing maintenance services to Class
                           BS FF&FE.
             Class C        Maintained by GWAHS and replaced by GWAHS; with procurement advice
                           and attendance from the Project Company.
             The Project Company shall refer to deed Schedule 4 Part C of the deed for the
             Classifications of the FF&FE associated with the Health Facilities.


9.11.2   FF&FE Management Services – Class B
         The Project Company shall provide the following maintenance services in relation to Class B
         Equipment:

                a. Comply with the requirements (or ensure compliance of Third Party Contractors
                   providing maintenance to Class BS FF&FE) of sections 9.3 to 9.7 and 9.9, 9.10, 9.12,
                   9.13 and 9.16 of this specification in the provision of maintenance to Class B
                   Equipment;
                b. manage the procurement and provision of specialist Clinical Equipment contractors
                   and suppliers in accordance with all relevant NSW Health and NSW Government
                   Policy (or as agreed with the Project Director) on behalf of GWAHS;
                c.   provide all on site Class B Equipment maintenance including:
                        i. providing on site Reactive Maintenance to equipment by biomedical
                           engineering Health Staff Members including the provision of physical
                           response, fault diagnostic and, as determined in accordance with section
                           9.11.2(d) of this specification; rectify or provide rectification recommendations
                           where maintenance is required by Third Party Contractors to Class BS
                           FF&FE. All spare parts required by the biomedical engineering Health Staff
                           Members to carry out rectification shall be treated as a Reimbursable Material
                           Cost.
                        ii. arranging for Reactive Maintenance by Third Party Contractors where deemed
                            that it cannot be undertaken by biomedical engineering Health Staff Members
                            onsite;
                       iii. Report on repairs required to the Project Director within 24 hours (or
                            immediately if likely to disrupt the provision of Health Functions) and identify
                            any possible equipment shortages or disruption to the provision of Health
                            Functions
                       iv. manage and provide attendance on (including the arranging of access,
                           movement of equipment, provision of building services, cleaning co-ordination
                           with NSW Health and third parties) the replacement, installation and
                           commissioning of equipment and training of users;
                        v. register, security mark and clean equipment;
                       vi. in accordance with manufacturer’s instructions provide testing and inspection
                           of equipment, or arrange for testing and inspection of equipment by third party
                           contractors and suppliers, as well as the provision of compatibility and
                           commissioning documentation;




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                    vii. manage and provide (where not provided for by Third Party Contractors) and
                         co-ordinate NSW Health Staff training and instruction on Class B Equipment
                         operation;
                   viii. maintain records of all incidents of equipment failure, repair, testing and
                         maintenance giving date, time, nature of request and department of
                         originator;
                    ix. ensure all operations manuals are kept up to date;
                    x. maintain records for Class B Equipment on the CMMS in accordance with the
                       requirements of the CMMS;
                    xi. implement any necessary action following notification of equipment failures
                        through the helpdesk including dealing with hazard and safety notices; and
                    xii. manage and provide attendance on (including the arranging of access,
                         movement of equipment, provision of building services, cleaning, co-ordination
                         with NSW Health and Third Party Contractors) the replacement, installation
                         and commissioning of equipment and training of users by Third Party
                         Contractors;
                   xiii. ensure ongoing network and data connectivity and availability of Class B
                         Equipment; and
                   xiv. provide NSW Health’s procurement team and Clinical Equipment review
                        committee with advice, information and assistance for the purchasing,
                        selection, replacement cycles and maintenance of new equipment.
              d. The Project Company shall develop, in conjunction with and approved by the Project
                 Director, a protocol for determining when Class B Equipment shall be maintained on
                 site by biomedical engineering Health Staff Members and when Class B Equipment
                 shall be maintained by Third Party Contractors and suppliers , which shall consider
                 amongst other items deemed necessary by the Project Director:
                      i.   The most cost effective method of delivery of the service;
                      ii. Skills, training and availability of biomedical engineering staff;
                     iii. Maintaining warranties and guarantees; and
                     iv. Statutory compliance and health and safety of equipment users.
                  For the avoidance of doubt, NSW Health shall be responsible for engaging and
                  paying all costs for Third Party Contractors and suppliers for the provision of
                  maintenance services to Class B and C.

9.11.3   FF&FE Management Services – Class C Clinical Equipment
              a. The Project Company shall provide NSW Health’s procurement team and review
                 committee with advice, information and assistance for the purchasing, selection,
                 replacement cycles and maintenance of new Class C Equipment as and when
                 required by the Project Director.
              b. The Project Company shall provide attendance on the replacement, installation and
                 commissioning of equipment and training of users including the arranging of access,
                 movement of equipment, provision of building services, cleaning, co-ordination with
                 NSW Health and third parties.


9.12     MINOR CHANGES

             a.   The Project Company shall provide for minor non-capital modification and additions
                  to the Health Facilities as requested by the Project Director on a Fee for Service
                  basis.
             b.   The Project Company shall undertake all planning, briefing, design, contract
                  procurement and management of all Minor Changes in accordance with clause 22.7
                  and schedule 19 of the deed on a Fee for Service basis.




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9.13     COMPUTERISED MAINTENANCE MANAGEMENT SYSTEM (CMMS)

             a.   The Project Company shall procure, implement and maintain a Computerised
                  Maintenance Management System (CMMS) which shall include but not be limited to:
                     i. maintaining of asset, maintenance and related data as nominated in the Asset
                        Maintenance Manual;
                    ii. spatial information; and
                    iii. as built drawings in electronic form to meet NSW Health’s requirements
                         including colour coding of drawings to reflect the Functional Area Categories
                         nominated in Schedule 5 of the deed.
             b.   The Project Company shall ensure that data maintained on the CMMS is up to date
                  and accurate at all times, and can be accessed through NSW Health and NSW
                  Health information technology systems by persons nominated by the Project
                  Director. The Project Company shall pay all costs and provide all training necessary
                  for the use of and access to the CMMS by persons nominated by the Project
                  Director.
             c.   The Project Company shall ensure the CMMS complies with the requirements set
                  out in section 8.8(e) and (f) of this specification.
             d.   The Project Company shall provide a facility booking system, and attend and provide
                  management advice to the GWAHS facility space management committee to be
                  established with the Project Company.




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9.14     PEST CONTROL SERVICE

9.14.1   Pest Control Program
         The Project Company shall develop, implement and update as required a “Pest Control
         Program”, identifying how it will deliver the Pest Control Services including:

             a.   the number of treatments, type and their extent across each Health Facility;
             b.   list of targeted species (as agreed with the Project Director);
             c.   details of the level of service to reflect seasonal changes and demands;
             d.   occupational health safety and rehabilitation standards and procedures to be
                  complied with;
             e.   materials and consumables to be used including instructions in their safe usage and
                  storage;
             f.   quality plans;
             g.   training requirements, including training of Project Company Employees, Health Staff
                  Members and NSW Health Staff (as appropriate) in the use of treatments and
                  equipment;
             h.   Infection Control Policy requirements;
             i.   details of material safety data sheets for chemicals used;
             j.   Waste Management Program; and
             k.   procedures for pest audits.

9.14.2   Scope of Service
             a.   The Project Company shall provide, manage and operate a comprehensive Pest
                  Control Service and eradication of targeted species from the Health Facilities
                  including Planned and Preventative Pest Control, Reactive Pest Control and routine
                  treatments and inspections.
             b.   The Pest Control Service shall comply with the requirements of Food Safety Act, and
                  NSW Food Safety Guidelines.
             c.   The Project Company in providing the Pest Control Service, shall develop and
                  implement procedures for pest prevention and control, including:
                     i. housekeeping and storage practices;
                     ii. food hygiene practices;
                    iii. environmental control measures;
                    iv. appropriate training for NSW Health Related Parties, NSW Health Staff and
                        Project Company Employees; and
                    v. a procedure for NSW Health Staff to notify the Project Company of
                       infestations.
             d.   The Project Company shall ensure all targeted pests, native species and vermin
                  species (list of species to be agreed with the Project Director and be reflective of the
                  species usually targeted in the area) are removed or eradicated from the Health
                  Facilities using industry accepted treatments and processes.
             e.   The Project Company shall implement procedures to ensuring ongoing compliance
                  with clause 5.4 of the deed.
             f.   The Project Company will carry out routine inspections of the Health Facilities in
                  accordance with the Pest Control Program.
             g.   After each routine inspection, the Project Company shall prepare a report (“Pest
                  Control Services Report”), which shall specify:
                     i. the date of the inspection;



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                    ii. the name of the personnel who carried out the inspection;
                    iii. the purpose of the visit (emergency or routine);
                   iv. details of any pest or vermin, or evidence thereof, observed;
                    v. the action taken to rid the area of pests or vermin or the action to be taken and
                       when such action shall be taken; and
                   vi. the product name of any pesticides or rodenticides used to eradicate the
                       vermin.
             h.   All Pest Control Services Reports shall be submitted with the next Monthly
                  Performance Report.




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9.15     GROUNDS AND GARDENS MAINTENANCE SERVICES

9.15.1   Grounds and Gardens Maintenance Program
         The Project Company shall develop, implement and update as required a “Grounds and
         Gardens Maintenance Program”, identifying how it will deliver the Grounds and Gardens
         Maintenance Service across each Site and Health Facility to meet the Minimum Maintenance
         and Performance Standards in Appendix A and Appendix B of this specification. The
         Grounds and Gardens Maintenance Program shall include:

             a.   details of the level of service to reflect seasonal changes and demands;
             b.   occupational health safety and rehabilitation standards and procedures to be
                  complied with;
             c.   materials and consumables to be used including instructions in their safe usage and
                  storage;
             d.   work program for routine, periodic and schedule maintenance;
             e.   quality plans;
             f.   training requirements, including training of Project Company Employees and Health
                  Staff Members in the use of treatments and equipment;
             g.   Infection Control Policy requirements;
             h.   Details of material safety data sheets for chemicals used;
             i.   Waste Management Program; and
             j.   procedures for Environmental Audits.

9.15.2   Scope of Service
         The Project Company shall deliver the Grounds and Gardens Maintenance Service 365(6)
         days per year on a reactive basis and at other times as required on a planned basis to meet
         the Minimum Maintenance and Performance Standards in Appendix A and Appendix B of this
         specification. The Grounds and Gardens Maintenance Service shall include:

             a.   Planned and Preventative Grounds and Gardens Maintenance and Reactive
                  Grounds and Gardens Maintenance , including but not limited to;
                     i. shrub pruning;
                     ii. hedge cutting;
                    iii. tree maintenance/surgery;
                    iv. lawn care including mowing and edging;
                    v. flower bed maintenance;
                    vi. weeding;
                   vii. fire breaks; and
                   viii. planting, including shrubs, trees, flower beds.
             b.   Planned and Preventative Grounds and Gardens Maintenance and Reactive
                  Grounds and Gardens Maintenance for all external structures and surfaces, including
                  but not limited to;
                     i. roads and pathways;
                     ii. signage, including lighting;
                    iii. courtyards and paved areas;
                    iv. boundary walls and fences;
                    v. car parks;




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                    vi. external furniture including street furniture, including replacement of light
                        fittings and elements;
                   vii. lawns, open areas;
                   viii. paved areas and hardstandings;
                    ix. external staircases/fire escapes; and
                    x. external structures;
             c.   an emergency call-out service to address such occurrences as fallen trees, standing
                  water etc;
             d.   procedures for dealing with air borne pollens to ensure ongoing compliance with
                  Infection Control Policy;
             e.   procedures for ensuring ongoing compliance with clause 5.4 of the deed; and
             f.   water management plan agreed with the Project Director to ensure appropriate
                  management and use of water to maintain gardens.

9.15.3   Maintaining Site Access / Fire Reduction
             a.   The Project Company shall ensure emergency vehicles have access to the Sites and
                  to the faces of the buildings. The Service shall ensure fire paths are used where
                  roads do not give the required access. The Service shall ensure all fire access is
                  agreed with the Project Director, the NSW Fire Brigade, NSW Rural Fire Brigade and
                  other Relevant Authority as appropriate.
             b.   The Project Company shall conduct and coordinate hazard reduction efforts,
                  including establishing firebreaks and controlled burns and maintenance of asset
                  protection zones on each Site in consultation with the Project Director, NSW Fire
                  Brigade, NSW Rural Fire Brigade and other Relevant Authority as appropriate.
             c.   The Project Company shall ensure there is minimal interference to access routes for
                  emergency vehicles, including ambulances. In addition, congestion and speed
                  restriction measures shall be avoided on any access routes required by fire services.
                  Fire Service access-routes shall be clearly sign-posted. The Service shall ensure
                  appropriate speed control measures are in place on the roads of each Site. The
                  Service shall consider extending speed control measures except for roads that carry
                  ambulance traffic.
             d.   The Project Company shall ensure pedestrian access routes are convenient and
                  safe. The Service shall ensure pedestrians are segregated from vehicular traffic by
                  the provision of well lit (day and night) walkways from bus stops and designated car
                  parks and throughout the Sites.
             e.   The Project Company shall develop and implement contingency plans for ensuring
                  access and egress to the site is maintained throughout periods of adverse weather
                  conditions. This shall include staff briefing and provision of specialist equipment. In
                  support of these preventative measures the Service shall provide a 24-hour rapid
                  response service to clear all roads, pathways, car parks and external fire escape
                  routes.




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9.16     SPECIFIC REPORTING REQUIREMENTS

             a.   The Project Company shall provide the following details of the Maintenance and
                  Refurbishment Services as part of the Monthly Performance Report:
                     i. a summary of planned versus actual expenditure for Programmed
                        Replacement Maintenance;
                     ii. a report on programmed down time required to conduct the Maintenance and
                         Refurbishment Services;
                    iii. information on the procurement of major plant and FF&FE;
                    iv. all Planned Maintenance activities for the coming month and any likely impacts
                        on Health Functions.
                    v. a summary of key aspects of the Clinical Equipment Management Services
                       and Clinical Equipment Fee for Service;
                    vi. details of Clinical Equipment replacements and continuous improvement
                        strategies (to be included as part of the Annual Performance Report only);
                   vii. report on pest control treatments carried out in the Contract Month to which
                        the report relates and proposed treatments to be carried out in the two
                        subsequent Contract Months;
                   viii. reports on pest inspections carried out including findings, proposed treatment
                         and risks;
                    ix. a quantitative and qualitative analysis of identified pest or vermin infestations
                        in the Contract Month;
                    x. a report on matters such as use of materials, waste management, pollution
                       prevention and contamination management;
                    xi. the number of incidents of detection of declared noxious weeds and
                        remediation measures unplanned or planned;
                   xii. identification of any hazards or obstructions that may endanger Users in the
                        future;
                   xiii. the number of incidents of feral animal identification and control; and
                   xiv. the status of all fire breaks / fire trails.
             b.   The Project Company shall provide all reasonable assistance as required by NSW
                  Health to fulfil its obligations to meet NSW Treasury’s Total Asset Management
                  Policy through the provision of annual Total Asset Management (TAM) plan(s). Such
                  assistance shall include but not be limited to:
                     i. Provision and formatting of all relevant Hard FM Services strategic and
                        Service performance information, including acquisitions and disposals, for
                        NSW Health to complete the TAM plan;
                     ii. Identification of capital investment requirements and initiatives not covered in
                         the PPP project that may improve clinical service delivery by NSW Health;
                    iii. Identification of appropriate continuous improvement initiatives provided in the
                         Project Company’s previous Annual Performance Report;
                    iv. Responses to NSW Treasury requests for information or clarification in
                        response to the annual TAM plan;
                    v. Attendance at meetings with NSW Health to finalise the TAM plan; and
                    vi. A peer review of the TAM plan in areas that relate to the provision of the Hard
                        FM Services.




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10.      UTILITY MANAGEMENT SERVICES

10.1     GENERAL REQUIREMENTS

The Project Company shall comply with Part B, C and D of this specification in the provision of Utility
Management Services.

10.2     SCOPE OF SERVICE

The Project Company shall ensure continuous supply of Utilities from the Utility meter to the Health
Facilities to ensure ongoing effective delivery of the Health Functions including but not limited to the
following:

             a.   electricity;
             b.   gas;
             c.   fuel oil;
             d.   water;
             e.   sewerage; and
             f.   surface water, stormwater and in-ground water disposal.

10.3     MAINTENANCE AND CONTINUITY OF SUPPLY

The Project Company shall be responsible for:

             a.   securing and maintaining supply of Utility Services of adequate capacity to supply the
                  requirements of the Health Facilities under all operating conditions;
             b.   undertaking all testing, cleaning and maintenance as required in section 9 of this
                  specification, including complying with any reasonable requirements of the Utility
                  Provider;
             c.   providing and ensuring backup systems are continually operational and there is no
                  interruption in the provision of Emergency Backup Systems and Essential Services;
             d.   provision of standby and temporary Utility Services where services are disrupted or
                  inadequate to meet demand;
             e.   maintain utilities so as to minimise life cycle costs;
             f.   providing notification of any planned disruption to Utility Services and / or paying any
                  reasonable costs associated with consequential services required by NSW Health so
                  as to ensure Health Functions are not disrupted;
             g.   all infrastructure being maintained in a fully functioning condition;
             h.   complying with Policy for energy management and energy conservation;
             i.   regularly reviewing and amending as required the Utility supply specifications such
                  that they are capable of serving and consistent with the Health Functions;
             j.   developing and implementing contingency plans for addressing and minimising the
                  affect of the possible loss of one or more Utilities; and
             k.   provision of appropriate training in Utility provision and provision of safety and hazard
                  notices and signage where appropriate.




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10.4     UTILITIES MONITORING

The Project Company shall:

             a.   provide adequate sub-metering of Utility Services to allow for the apportioning of
                  costs between NSW Health, the Project Company and tenants through Third Party
                  Use as required under clause 5.7(c) of the deed;
             b.   ensure that the Utility Services are provided having regard to energy safety,
                  consumption and efficiency;
             c.   ensure all electricity, gas and water meters are available to be read;
             d.   ensure sufficient sub-metering such that the Monthly Service Payment can be
                  accurately determined;
             e.   monitor and control the performance of the Health Facility plant and equipment to
                  minimise the consumption of energy and other Utilities; and
             f.   prepare and implement a policy, the “Energy and Utility Conservation Policy” (to be
                  included in the Operations Manual) that identifies monthly energy and Utility
                  consumption targets against the energy performance targets detailed in the Facility
                  Specification and describes operational procedures to achieve the targets.

10.5     ENERGY AUDIT

The Project Company shall, at its own expense commission an independent auditor to undertake an
Energy Audit every five years identifying the following:

             a.   the overall energy performance of each sub-metered area of the Health Facilities
                  against agreed targets (either described in the energy management contract or other
                  through other targets agreed prior to contract signing with NSW Health);
             b.   a summary of all continuous improvements within the 5 year period and a financial
                  appraisal of the benefits / shortfalls of each initiative;
             c.   overall performance measured against any NSW Government Policy or energy
                  saving initiatives;
             d.   overall appropriateness of measurement techniques, metering and software
                  applications; and
             e.   details of improvements required to meet Good Industry Practice.




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10.6     SPECIFIC REPORTING REQUIREMENTS

             a.   The Project Company shall as part of the Monthly Performance Report prepare an
                  accurate and up-to-dated “Monthly Energy and Utility Report” which includes a
                  summary of Energy and Utility consumption in the preceding Operating Month at the
                  Health Facilities described by:
                     i. total consumption for each Health Facility;
                    ii. direct cost of utilisation;
                    iii. key utilisation areas; and
                    iv. volumes and type of fuel / Utility / energy used.
             b.   The Project Company shall as part of the Annual Performance Report include:
                     i. a summary of Energy and Utility usage patterns for each Health Facility by
                        reference to meters;
                    ii. prepare all Energy and Utility reports in accordance with any relevant NSW
                        Health reporting requirements that may come into effect from time to time;
                        and
                    iii. obtain and maintain all tests, certificates, licenses, approvals, documentation
                         and     records and similar documents as are required to ensure continual
                         supply of Utilities to the Health Facilities, including paying all costs and
                         ensuring all records are up to date, precise and accurate and available for
                         inspection by the Project.
             c.   Project Company shall provide accurate average consumption levels of gas (non-
                  medical) as required by NSW Health to meet its gas contract procurement
                  obligations.
             d.   The Project Company shall prepare and supply all information and ad hoc reports as
                  reasonably requested at any time by the Project Director Utility within 20 Business
                  Days after receipt of the request.
             e.   The Project Company shall prepare an Energy Audit Report every five years detailing
                  the results of the Energy Audit.
             f.   The Project Company shall prepare and implement an Energy Measurement and
                  Verification Plan in accordance with the requirements of Appendix C of this
                  specification.




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PART F




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11.      SECURITY SERVICES

11.1     GENERAL REQUIREMENTS

             a.   The Project Company shall comply with Part B, C and D of this specification in the
                  provision of Security Services.
             b.   The Project Company shall provide Security Services for all Health Facilities in
                  accordance with the document Protecting People and Property: NSW Health Policy
                  and Guidelines for Security Risk Management in Health Facilities December 2003
                  (hereafter referred to as the “Security Policy”) as may be amended, altered or
                  replaced from time to time, and so as to enable NSW Health to meet its obligations
                  under the Security Policy.
             c.   The Project Company shall comply with AS4485.1 & .2 – 1997 Security for
                  healthcare facilities and AS4083 – 1997 Planning for emergencies – Health care
                  facilities, as may be superseded, amended or replaced from time to time.
             d.   The Project Company shall comply with, where appropriate, all the terms of the
                  Security Industry Act 1997, Security Industry Amendment Act 2005 and Security
                  Industry Regulations 2006, as they may be amended, altered or replaced from time
                  to time. As required under these acts and regulations, the Project Company shall
                  maintain the master license in its name for the Easter Cluster.

11.2     SCOPE OF SERVICE

             a.   The Project Company shall provide the following Security Services to all Health
                  Facilities:
                     i. provision of the Security Manual as part of the Operations Manual;
                    ii. education and training including training of NSW Health Staff;
                    iii. access control;
                    iv. key control;
                    v. identification including badges;
                    vi. lost property;
                   vii. management of security systems and infrastructure including alarm systems,
                        lighting and camera surveillance;
                   viii. locking / unlocking buildings / rooms;
                    ix. helicopter landings and departure services;
                    x. client services;
                    xi. disaster response;
                   xii. other duties;
                   xiii. dedicated security (as per the requirements of clause 11.10); and
                   xiv. all other activities required to meet the NSW Health’s obligations under the
                        Security Policy.
             b.   In addition, the Project Company shall provide Incident response, Emergency
                  response, escort duties and patrols at the times nominated:
                  Residual Facilities                       24 hours 365 days per year until the
                                                            Cessation Date
                  Construction Health Facilities            24 hours 365 days per year
                  New Bathurst Hospital                     24 hours 365 days per year
                  Bloomfield South Facilities               24 hours 365 days per year




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11.3     SECURITY MANUAL

The Project Company shall develop, implement and maintain a Security Manual (as part of the
Operations Manual) which shall comply with the requirements of the Security Policy and comprise
policy and procedures for:

             a.   security risk management policy and programme developed for all Health Facilities
                  and supporting the provision of the Health Functions;
             b.   procedures and processes for assessing risk for NSW Health leasing of properties;
             c.   security arrangements for patients in custody;
             d.   security education and training including education and training of NSW Health Staff
                  and other relevant Health Facility Occupants;
             e.   continuous improvement process for Security Services;
             f.   access control;
             g.   key control;
             h.   management of security systems and alarms;
             i.   the provision of Security Services as required by this specification;
             j.   retention, restoration, storage and disposal of weapons and implements;
             k.   managing and protecting Patients or Health Facility Occupants that may be ‘at risk’
                  from outside threats of violence or kidnapping, or have particular security needs as a
                  result of their medical or psychiatric condition;
             l.   managing security risks in clinical environments;
             m.   risk management for all Health Facilities;
             n.   securing pharmacy areas;
             o.   provision of and managing security to car parks and external areas;
             p.   securing property of the Project Company, NSW Health and Health Facility
                  Occupants;
             q.   protecting secure information;
             r.   securing medical gases;
             s.   securing radioactive substances;
             t.   managing fire and other Emergencies;
             u.   managing bomb threats;
             v.   managing violence;
             w.   managing armed hold-up;
             x.   use of weapons by security staff;
             y.   duress and incident response arrangements; and
             z.   effective Incident information management.




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11.4     INCIDENT RESPONSE

             a.   The Project Company shall immediately notify the Project Director and NSW Health
                  of alarms or Incidents (which shall be verified as being a bona fide alarm or incident
                  before notification in accordance with Policy) activated or notified through the
                  Security Surveillance System or Helpdesk, or otherwise brought to the attention of
                  Project Company Employees.
             b.   For the Health Facilities nominated in 11.2(b) the Project Company shall provide
                  suitably trained Security Employees to immediately (and no later than after the expiry
                  of 2 minutes from request for Mental Health Facilities during Operating Hours, and
                  no later than after the expiry of 8 minutes from request for all other Health Facilities
                  and Mental Health Facilities after Operating Hours) respond to emergency and
                  Incident requests through the Helpdesk, notification to a Project Company Employee
                  or notification though an alarm.
             c.   For Residences and Community Health Facilities the Project Company shall ensure
                  that NSW Police or appropriate emergency service are immediately notified of, and
                  requested to attend to, emergencies and Incident requests through the Helpdesk,
                  notification to Project Company Employee or notification through an alarm.
             d.   Such emergency and Incident requests may include:
                     i. fire alarms;
                     ii. lift alarms;
                    iii. duress alarms;
                    iv. intruder alarms;
                    v. security alarms;
                    vi. personal attack alarms;
                   vii. Emergencies;
                   viii. blood fridge alarms;
                    ix. morgue fridge alarms;
                    x. Incidents; and
                    xi. other safety or security issues as may arise from time to time.
             e.   The Project Company will provide all necessary and appropriate assistance to NSW
                  Health Facility Occupants to address alarms or Incidents in accordance with Security
                  Policy.
             f.   In addition, the Project Company shall ensure appropriately trained Security
                  Employees take reasonable action to apprehend, restrain, detain and or take other
                  reasonable action as is appropriate (or arrange for the NSW Police to take
                  reasonable action to apprehend, restrain, detain and or take reasonable action as
                  appropriate), in respect of any person who is in the act of committing or is about to
                  commit an offence or any type of disruption or disturbance, providing that any such
                  Security Employee uses a minimum degree of force in accordance with Security
                  Policy.
             g.   Where a crime is committed or where a crime is suspected of being committed, the
                  Project Company shall immediately summon the NSW Police.
             h.   Following the discovery of a criminal act the Project Company shall investigate the
                  Incident on behalf of NSW Health and report all findings immediately to the
                  Helpdesk, Project Director, NSW Health and NSW Police.




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11.5     EMERGENCY RESPONSE

The Project Company shall ensure that all on duty Security Employees shall attend and provide
whatever assistance is necessary to all reports of an Emergency in any areas of the Health Facilities as
directed by Project Company Employees, Health Staff Members or NSW Health Staff. This shall
include but not be limited to:

             a.   carrying and responding to a fire alarms;
             b.   reporting blocked fire access routes to the Helpdesk and NSW Health;
             c.   assisting NSW Health Staff and Emergency Service Providers in limiting
                  unauthorised access to the scene of the Emergency;
             d.   assisting in the evacuation of the affected areas in the event of fire, under the
                  direction of Project Director and nominated NSW Health Staff;
             e.   traffic management; and
             f.   liasing and taking direction from Emergency Project Company’s as part of the
                  Emergency Providers response in relation to an Emergency.

11.6     ESCORT DUTIES

The Project Company shall provide ad hoc escort duties for the following:

             a.   collection and movement of cash around the Health Facilities;
             b.   escorting all Health Facility Occupants to areas of the Health Facility as requested
                  after Lockdown, including escorting Health Facility Occupants to remote locations
                  and car parking facilities on the Sites as required;
             c.   any persons entering or leaving the Health Facility buildings after Lockdown;
             d.   escorting problematic persons;
             e.   requests by the NSW Police (or NSW Health) to assist in the admittance of Mental
                  Health Patients;
             f.   escorting (or arrange for NSW Police to escort) from a Health Facility any suspicious
                  persons, loiterers, hawkers or any other persons who do not have a bona fide reason
                  to be in the Health Facility or on the Sites;
             g.   escorting Mental Health Patients between Health Facilities; and
             h.   escorting Mental Health Patients, including the provision of secure and safe vehicle,
                  to off site locations e.g. medical treatment, court hearings and airport.

11.7     CLIENT SERVICES

             a.   The Project Company shall provide client services, which shall comprise:
                     i. promoting security and safety awareness of Health Facility Occupants by
                        developing and disseminating security and safety information;
                     ii. communicating regularly with Project Director, NSW Health, Emergency
                         Service Providers and other relevant State agencies with respect to the
                         delivery of the Security Services; and
                    iii. providing directions and appropriate assistance to Health Facility Occupants in
                         a courteous manner.
             b.   The Project Company shall in association with the Project Director and the NSW
                  Police, develop and implement action plans to deal with serious crimes which may
                  occur at the Health Facilities including but not limited to terrorism, vandalism, car
                  theft, drug use and serious assault (including sexual assault) on any Health Facility
                  Occupant or their property.
             c.   The Project Company shall liaise with NSW Police and NSW Health in
                  implementation of crime prevention for the Health Facilities.



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11.8     LOCKING AND UNLOCKING BUILDINGS AND ROOMS

             a.   At times nominated by the Project Director for each building at the end of each day,
                  the Project Company shall lock each building (including individual rooms within a
                  building required by the Project Director to be secured).
             b.   At times nominated by the Project Director for each building at the beginning of each
                  day, the Project Company shall unlock each building (including individual rooms
                  within a building required by the Project Director to be unlocked).
             c.   The Project Company shall lock and unlock the buildings and rooms when required
                  and appropriate in response to Emergencies.

11.9     PATROLS

             a.   The Project Company shall develop, implement and carry out random but frequent
                  security patrols of the Construction Health Facilities and at the New Bathurst Hospital
                  at frequencies consistent with that defined by the Security Manual. Patrols shall
                  include patrols of the interior and perimeter and other public areas of the Health
                  Facilities and provide a high profile deterrent. Particular attention shall be paid to all
                  external windows, car parking areas and other security sensitive or vulnerable areas
                  and all areas as may be designated by the Project Director from time to time.
             b.   The Project Company shall undertake, as a minimum, four roaming patrols after
                  Lockdown at random intervals, unless it can be verified that an Incident has
                  prevented a patrol from being carried out.
             c.   Security Employees shall undertake the following tasks during patrols and shall take
                  appropriate action as may be necessary to maintain the safety and security of Health
                  Facility Occupants and their property and that of NSW Health:
                     i. report to the Helpdesk immediately:
                             1. any observed damage or interference to physical security protective
                                measures e.g. perimeter fencing or door locks;
                             2. any observed damage to any property eg. graffiti, damage to visitors
                                cars etc; and
                             3. any observable water, steam, gas, oil, electrical and medical gas
                                breakdowns without imposing any particular obligation to inspect or
                                search for such breakdowns;
                     ii. secure any doors or windows left open in vacated locations without apparent
                         reason which may present a security risk and switch off lights that are not
                         required; and
                    iii. ensure that all fire fighting equipment remains in designated locations and is
                         not interfered with to prevent its immediate use, and that fire exits are not
                         obstructed.
             d.   The Project Company shall maintain log systems at each Health Facility department
                  and ward that shall verify and record, for each individual Security Employee, the
                  number of patrols undertaken and timing of those patrols.

11.10    DEDICATED SECURITY

             a.   This shall include the provision of dedicated Security Employees at the following
                  times and locations:
                     i. ambulance and emergency area at the New Orange Hospital and the New
                        Bathurst Hospital during Lockdown; and
                     ii. review tribunals and magistrate hearings for 14 hours a week on average
                         mental health wards within the Bloomfield South Facilities.
             b.   The Project Company shall also provide dedicated Security Employees in
                  circumstances where the security and safety of Health Facility Occupants is likely to
                  be at risk. The requirement for dedicated security in such cases shall be made by
                  Project Director and shall be paid for on a Fee for Service basis.




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11.11    PARKING CONTROL

The Project Company shall provide car parking control which shall include but not be limited to:

             a.   ensuring car parks and external areas are safe and secure;
             b.   ensuring emergency vehicles have continuous, clear and safe access within the
                  Sites;
             c.   keeping all road and pedestrian way entrances, exits and internal roadways and
                  pedestrian ways within the Sites clear from vehicular and other obstructions thus
                  maintaining free flow of traffic at all times;
             d.   ensuring other vehicles, which have a legitimate reason for being on the Sites, have
                  continuous, clear and safe access to appropriate areas within the Sites;
             e.   ensuring appropriate vehicle and pedestrian segregation;
             f.   enforce removal of obstructions to entrances, exits and internal roadways and
                  pedestrian ways;
             g.   dealing with complaints;
             h.   escorting of car parking fees from boom gates and car parking pay stations to secure
                  locations within the Health Facilities for processing; and
             i.   maintaining car parking boom gates operational and addressing intercom calls from
                  users.

11.12    KEY CONTROL

The Project Company shall:

             a.   ensure that (non-issued) access cards and keys are secured at all times;
             b.   develop and administer a procedure for communication with NSW Health Related
                  Parties (to be included in the Security Manual) in relation to the issue of access cards
                  and keys to relevant Health Facility Occupants and the return of those access cards
                  and keys;
             c.   develop and administer a procedure in respect of the issue and return of access
                  cards and keys (to be included in the Security Manual), which shall record:
                     i. the identification of each person to whom an access card or key is issued;
                     ii. the date and time of issue of the access card or key;
                    iii. the signature of the person who issued the access card or key;
                    iv. the date and time the access card or key was returned; and
                    v. the signature of the person who received the returned access card or key,
             d.   develop and administer a procedure for the management of secure staff and
                  inpatient lockers.




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11.13    ACCESS CONTROL

             a.   The Project Company shall as a minimum:
                     i. manage and implement Policy regarding the issue and recovery of security
                        passes to and from Authorised Personnel;
                     ii. manage and implement Policy regarding the issue of keys/entry cards or their
                         equivalent replacement;
                    iii. maintain a record of all security passes, keys, entry cards issued and
                         recovered; and
                    iv. not admit any unauthorised persons into non-public areas, or any internal
                        Health facility areas after Lockdown.
             b.   The Project Company shall implement and maintain systems for providing secure
                  access to areas for Authorised Personnel to the Health Facilities, as nominated by
                  the Project Director from time to time.
             c.   The Project Company shall develop and implement procedures for the searching of
                  persons, vehicles, equipment, items and goods entering and exiting the Health
                  Facilities where appropriate and allowed by Law, which shall include the appropriate
                  dealing with and securing prohibited items found during searches.
             d.   The Project Company shall develop and implement procedures for denying entry
                  and/or removal (or arranging for NSW Police to remove) of any unauthorised or
                  prohibited person, equipment, vehicle, item, good or illicit substances from the Health
                  Facilities, including suspicious persons, loiterers, hawkers or other persons,
                  equipment, vehicle, item, good or illicit substances that do not have a bona fide
                  reason to be in the Health Facilities.
             e.   The Project Company shall immediately notify the Project Director of any person,
                  vehicle, equipment, item or good that has been denied entry and/or removed from
                  the Health Facilities.
             f.   If the Project Director reasonably directs that any person, equipment, vehicle, item or
                  good that has been denied entry and/or removed from the site be provided access,
                  the Project Company shall immediately provide access to such person, equipment,
                  vehicle, item or good.

11.14    IDENTIFICATION

The Project Company shall provide an identification system and process, which shall be endorsed by
the Project Director for all Project Company Employees, NSW Health Staff and the Project Director,
including but not limited to:

             a.   identification cards with persons full name, photograph and position and electronic
                  data as required by the NSW Health; and
             b.   identification tags.

11.15    LOST PROPERTY

The Project Company shall provide and administer a lost property system on behalf of the NSW
Health, which shall include but not be limited to:

             a.   safe custody of ‘lost’ items;
             b.   manning of a lost property collection point;
             c.   contacting property owners when known;
             d.   disposing of property in accordance with Policy; and
             e.   reporting to NSW Health regarding appropriate storage and disposal of any item.




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11.16    HELICOPTER LANDINGS / DEPARTURES

The Project Company shall provide crowd and traffic control during helicopter landing and departure to
ensure the security and safety of persons in or around any helicopter.

11.17    SECURITY SURVEILLANCE SYSTEMS

             a.   The Project Company shall provide, manage, monitor and operate the Security
                  Surveillance Systems, comprising:
                     i. alarm systems including duress (including supply of replacement pendants),
                        fire, smoke and other building alarm systems;
                    ii. closed circuit television system (CCTV) including 24 hour access to recordings
                        by NSW Health (for the avoidance of doubt the Project Company is not
                        required to provide dedicated manned monitoring of CCTV however recording
                        is required);
                    iii. emergency warning and intercom system (EWIS);
                    iv. access control system;
                    v. site paging system as appropriate;
                    vi. public address system;
                   vii. Interface with Health Facility PABX telephone systems (not as operator);
                   viii. pager system as appropriate;
                    ix. intercom systems as applicable to the security function;
                    x. BMCS as it relates to Security Services;
                    xi. fire and smoke detection systems;
                   xii. security lighting;
                   xiii. blood fridge alarms; and
                   xiv. morgue fridge alarms,
                  and immediately notify the Project Director and appropriate NSW Health Staff of any
                  problems or issues with the systems.

             b.   The Project Company shall ensure that suitable and sufficient security systems are in
                  place throughout the Health Facilities and include specific arrangements for
                  vulnerable departments at high risk of Incidents.
             c.   The Project Company shall provide training to the Project Director, Project Company
                  Employees, Health Staff Members and NSW Health Staff, where appropriate, in the
                  use of security systems.
             d.   The Project Company shall at its cost provide, maintain and replace as required all
                  mobile alarm, pagers, phones, access cards and all other mobile equipment required
                  and used in the provision of Security Services and as required by NSW Health
                  Related Parties, NSW Health Staff and NSW Health Staff.

11.18    OTHER DUTIES

The Project Company shall be pro-active in providing additional s upport to NSW Health when not
undertaking other security requirements nominated in this specification. All security requirements
should take priority in the event of any clashes.




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11.19    MENTAL HEALTH SERVICE SPECIFIC SECURITY REQUIREMENTS

             a.   Without limiting the requirements nominated elsewhere in this specification, NSW
                  Health Staff shall have sole discretion over what persons, equipment or items are
                  allowed to enter or leave the Mental Health Facility wards.
             b.   The Project Company Employees shall work under the direct supervision of NSW
                  Health Staff nominated by the Project Director when escorting Mental Health Patients
                  and attending to Incidents at each Mental Health Facility.
             c.   Security Employees, when directed by NSW Health Staff shall be required to assist
                  with the restraint, apprehension or detention of Mental Health Patients or other
                  reasonable action as is appropriate. Such Security Employee must use a minimum
                  degree of force in accordance with Security Policy and NSW Health requirements for
                  working with Mental Health Patients.
             d.   Security Employees involved with the restraint, apprehension or detention of Mental
                  Health Patients shall be appropriately trained and attend any additional training for
                  working with Mental Health Patients as may be requested by NSW Health Staff from
                  time to time.
             e.   The Security Employees shall, upon request of NSW Health Staff undertake grounds
                  searches, and assist in the apprehension of Patients who abscond.

11.20    SPECIFIC REPORTING REQUIREMENTS

             a.   The Project Company shall implement and maintain systems and procedures to
                  report, record and collate all Incidents (including but not limited to criminal offences)
                  comprehensively, accurately and of a suitable quality in accordance with Security
                  Policy.
             b.   The Project Company shall record the following information:
                     i. unique Incident number;
                     ii. date and time of Incident;
                    iii. date and time notification received;
                    iv. nature of the Incident;
                    v. location of Incident;
                    vi. how the Project Company became aware of the Incident;
                   vii. the name and contact details of the person noting the Incident; and
                   viii. actions taken by the Project Company in respect of the Incident, including
                         details of any report to NSW Police.
             c.   A report containing all Incidents shall be submitted to the Project Director as part of
                  the Daily Performance Report with the exception of serious Incidents such as harm
                  to a person, in which case the Project Director should be contacted immediately.




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12.      CLEANING, DOMESTIC AND WASTE MANAGEMENT SERVICE

12.1     GENERAL REQUIREMENTS

             a.   The Project Company shall comply with Parts B, C and D of this specification in the
                  provision of the Cleaning, Domestic and Waste Management Service.
             b.   The Project Company shall provide Cleaning, Domestic and Waste Management
                  Services for all Health Facilities (excluding cleaning to the Kitchens and Bussing
                  Services) in accordance with the document “Standards Guidelines and Policy for
                  NSW Public Hospital Cleaning Services” (hereafter referred to as the “Cleaning
                  Policy”) as may be amended, altered or replaced from time to time, and so as to
                  enable NSW Health to meet its obligations under the Cleaning Policy.
             c.   The Project Company shall provide Waste Management Services for all Health
                  Facilities in accordance with the document PD2005_132 Waste Management
                  Guidelines for Health Care Facilities (hereafter referred to as the “Waste
                  Management Policy”) as may be amended, altered or replaced from time to time,
                  and so as to enable NSW Health to meet its obligations under the Cleaning Policy.

12.2     SCOPE OF SERVICE

             a.   The Project Company shall provide cleaning services to all Health Facilities
                  (excluding cleaning to the Kitchens and Bussing Services) comprising, but not limited
                  to:
                     i. cleaning, domestic and waste management services procedures manual
                    ii. routine, periodic and project cleaning;
                    iii. environmental cleaning;
                    iv. infectious cleans;
                    v. regular inspections of the Health Facilities;
                    vi. implementation of Infection Control Policy;
                   vii. training and education including training of NSW Health Staff;
                   viii. waste management, collection and disposal;
                    ix. provision of all chemicals, materials, consumables, equipment, machinery
                        required, bins and waste receptacles for Cleaning, Domestic and Waste
                        Management Services; and
                    x. colour coding of cleaning equipment.
             b.   The Project Company shall provide Reactive Cleaning 24 hours a day, 365(6) days
                  per year to the Construction Health Facilities and New Bathurst Hospital (excluding
                  the Kitchens and Bussing Services). The Project Company shall provide Reactive
                  Cleaning during Operating Hours to all other Health Facilities, with the exclusion of
                  Residences and Community Health Facilities.
             c.   The Project Company shall be responsible for cleaning the entire Health Facilities,
                  including items of equipment and furniture not supplied and or maintained by the
                  Project Company, with the exclusion of handling of Clinical Waste in wards prior to
                  placing in waste receptacles (other than Mental Health Facility wards) until it is
                  placed in waste receptacles and/or waste collection areas by NSW Health Staff and
                  the exclusion of cleaning to Kitchens and Bussing Services.




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12.3     MINIMUM CLEANING STANDARDS

Notwithstanding the requirements set out in Appendix A and Appendix B of this specification, the
Project Company shall clean the Health Facilities (excluding the Kitchens and Bussing Services) so
that the following standards are complied with (the “Minimum Cleaning Standards”):

             a.   all visible deleterious and unsightly materials and markings have been removed
                  including, but not limited to, graffiti, grease, dirt, grit, excreta, dust, deposits, build up
                  of water or fluids, marks, stains, scuffs, insect, animal and plant materials, mineral
                  deposits, efflorescence, unnecessary chemical deposits or fluids, fingerprints,
                  smudges, lint, soap build up and residues, grime, spots, irregular lustre and
                  appearance, streaks, chewing gum, cigarette butts, litter, mould, bacteria, harmful or
                  hazardous micro-organisms and contamination, body substances and noxious gases
                  and fumes;
             b.   all cleaning consumables, including toiletries, associated with the item have been
                  provided and will not be depleted before the next programmed replacement;
             c.   all associated dispensers, receptacles and waste bins have been provided, are
                  hygienic and are not over full and are emptied when appropriate;
             d.   there is no evidence of unpleasant or distasteful odours and the Health Facility
                  smells clean and fresh;
             e.   to the extent that it is within the control of the Project Company, Health Facility
                  contents are in their proper place and do not cause the Health Facility to be untidy or
                  cluttered;
             f.   Health Facility contents do not impede, or cause to impede fire egress;
             g.   each Health Facility is not unhygienic or contaminated and there is no hazardous
                  material, biological, chemical or physical threat or injury to Health Facility Occupants
                  resulting from a failure to clean the Health Facility;
             h.   no failure to clean a Health facility causes the Health Facility to be un-useable or un-
                  serviceable; and
             i.   each Health Facility is compliant with Infection Control Policy and Cleaning Policy.




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12.4     CLEANING, DOMESTIC AND WASTE MANAGEMENT PROCEDURES MANUAL

The Project Company shall produce, implement and update as required a Cleaning, Domestic and
Waste Management Procedures Manual, as part of the Operations Manual, which shall comply with
the requirements of Cleaning Policy and include procedures for, but not limited to:

             a.   occupational health safety and rehabilitation standards and procedures to be
                  complied with in the provision of Cleaning, Domestic and Waste Management
                  Services;
             b.   cleaning materials and consumables to be used including instructions in their safe
                  usage and storage;
             c.   Cleaning Works Plan for routine, periodic and project cleaning;
             d.   operating theatre standards for environmental cleaning and cleaning schedules;
             e.   provision of reactive cleans;
             f.   cleaning quality plans;
             g.   cleaning training requirements, including training of NSW Health Staff in the use of
                  cleaning products and equipment;
             h.   Infection Control Policy requirements;
             i.   operating theatre cleaning procedures manual comprising, but not necessarily limited
                  to:
                     i. cleaning after each patient;
                     ii. end of day cleaning;
                    iii. routine environmental cleaning;
                    iv. maintenance of equipment, floors, offices, ancillary rooms, air-conditioning
                        vents;
                    v. recommended cleaning agents, strengths and dilutents;
                    vi. cleaning material/equipment; and
                   vii. disposal of sharps and toxic and hazardous wastes;
             j.   cleaning product and equipment data sheets;
             k.   cleaning work method statements for differing materials and surfaces;
             l.   colour coding of cleaning equipment and materials;
             m.   Waste Management Program;
             n.   a copy of Waste Management licenses;
             o.   waste management audits and audit procedures;
             p.   procedures for Environmental Audits.




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12.5     ROUTINE, PERIODIC AND PROJECT CLEANING

             a.   The Project Company shall provide routine, periodic and project cleaning services to
                  all Health Facilities (excluding the Kitchens and Bussing Services).
             b.   The Project Company shall prepare, revise as required and implement a Cleaning
                  Works Plan including schedules for routine, periodic and project cleaning, which shall
                  be prepared in accordance with the Cleaning Policy (“Cleaning Works Plan”). The
                  Cleaning Works Plan shall be submitted as revised by the Project Company or as
                  required by Infection Control to the Project Director for his endorsement prior to
                  implementation. Cleaning Works Plan shall be prepared and amended as required
                  so as to not disrupt Health Functions.
             c.   The Project Company shall be responsible for arranging with approval from the NSW
                  Health, the moving furniture, fixtures and equipment as required to comply with the
                  requirements of the Cleaning, Domestic and Waste Management Service.
             d.   The Project Company shall report within 12 hours all evidence that indicates the
                  presence of vermin or pests identified while the Cleaning, Domestic and Waste
                  Management Service is being provided to the Project Director and NSW Health. For
                  the avoidance of doubt the Cleaning, Domestic and Waste Management Service will
                  not be required to eradicate any occurrence of pests in a Health Facility as this will
                  be provided through the Maintenance and Refurbishment Services. The Project
                  Company shall be responsible for clearing, cleaning and disinfecting areas
                  contaminated by pest including their excreta or deceased bodies.

12.6     ENVIRONMENTAL CLEANS

The Project Company shall provide environmental cleaning to operating theatres in accordance with
the Cleaning Policy on a scheduled and ad hoc basis, including but necessarily limited to:

             a.   confinement and decontamination of spillage of blood and body substances;
             b.   disposal of contaminated fluids and cleaning receptacles;
             c.   washing of instruments and equipment of visible blood and debris;
             d.   cleaning of positioning equipment;
             e.   cleaning of Patient's immediate environment;
             f.   wearing and using protective apparel and equipment; and
             g.   other cleaning services as required by NSW Health Staff.




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12.7     REACTIVE CLEANING

The Project Company shall provide Reactive Cleaning (during the hours specified in clause 12.2 of this
specification) to address ad hoc cleaning requests through the Helpdesk, which shall be provided so as
to return the effected items to the requirements of the Minimum Cleaning Standards. Reactive
Cleaning tasks are to include:

             a.   spillages, spoils and spot cleans (internal and external), but excluding cleaning
                  Clinical Waste spillages, spoils and spot cleans in clinical areas other than Mental
                  Health Facility wards, (Reactive Cleaning of Clinical Waste spillages is required to
                  Mental Health Facility wards);
             b.   replenishment of cleaning materials and consumables;
             c.   cleans following clinical contamination;
             d.   cleans associated with building works, maintenance and upkeep of the Health
                  Facilities and the provision of other Support Services;
             e.   untoward incidents such as flooding;
             f.   cleaning of contaminated areas which may be contaminated by Health Facility
                  Occupants or contaminated with Hazardous Materials;
             g.   cleaning of haematology facilities;
             h.   terminal cleaning;
             i.   cleaning of equipment after patient use;
             j.   infectious cleans;
             k.   emptying of waste receptacles;
             l.   cleans in high usage areas including but not limited to reception, waiting areas, so as
                  to maintain appearance;
             m.   cleans after soiling of toilet, bathroom and kitchenette areas;
             n.   noxious cleans;
             o.   removal and replacement of soiled curtains and screens (to be laundered by the
                  NSW Health’s linen service provider);
             p.   isolation room discharge bed and room cleaning, (protective and at source and as
                  necessary); and
             q.   other ad hoc cleaning requests received by the Helpdesk.




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12.8     CLEANING MATERIALS AND EQUIPMENT

             a.   The Project Company shall ensure that prior to the use of any cleaning materials,
                  consumables or equipment that a risk assessment of the use of the materials,
                  consumables or equipment has been undertaken and that endorsement has been
                  received from the Project Director for its use, and that in all cases the cleaning
                  materials, consumables and equipment are in compliance with Infection Control
                  Policies, occupational health safety and rehabilitation policies and all other relevant
                  Policy.
             b.   The Project Company shall promptly replace cleaning materials, consumables or
                  equipment where it is deemed by the Project Director to be no longer compliant with
                  Infection Control Policy, occupational health safety and rehabilitation policies and
                  other relevant Policies.
             c.   The Project Company shall provide, maintain, clean, store and replace all cleaning
                  equipment including but not limited to ensuring equipment is:
                     i. designated and available for specific use in specific areas of the Health
                        Facilities in accordance with Policy;
                     ii. noise and vibration restricted and have high quality dust filters to reduce risk of
                         infection and environmental nuisance when using such equipment; and
                    iii. cleaned in accordance with Infection Control Policy.
             d.   The Project Company shall be responsible for the procurement, safe storage, use of
                  cleaning materials required for the provision of Cleaning, Domestic and Waste
                  Management Services in compliance with manufacturer’s instructions. Use of
                  cleaning materials shall incorporate:
                     i. using appropriate hazard signage when using and storing chemicals;
                     ii. preparation and updating of material hazard sheets, which shall be readily
                         available for reference in case of emergencies;
                    iii. appropriate labels of cleaning products identifying product, safety precautions
                         and hazard information, correct dilution and method of application;
                    iv. personal protective equipment shall be provided for users of cleaning
                        materials and consumables; and
                    v. regular inspections of cleaning consumables to ensure that this section is
                       being complied with.
             e.   The Project Company shall provide, stock, maintain and replenish cleaning and
                  sanitary related consumables and disposables used by Health Facility Occupants.
                  Cleaning consumables shall include:
                     i. dispensers required for consumables including but not limited to paper towel
                        dispensers, glove dispensers and soap dispensers
                     ii. bin liners;
                    iii. soap;
                    iv. cleaning fluids and powders;
                    v. cleaning mops, sponges and similar items;
                    vi. paper, hand and cloth towels;
                   vii. gloves;
                   viii. feminine hygiene dispensers and disposal units;
                    ix. washing up fluid;
                    x. air fresheners;
                    xi. deodorisers;
                   xii. nappy disposal containers;



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                   xiii. sharps containers;
                   xiv. toilet paper;
                   xv. waste bins, receptacles and dispensers for sanitary and cleaning related
                       consumables; and
                   xvi. all other sanitary and cleaning related consumables required for use by Health
                        Facility Occupants.
             f.   The Project Company shall provide a Reactive Cleaning service in the event that the
                  requirements in section 12.8(e) are not met.
             g.   The Project Company shall provide access to utility and cleaners rooms at all times,
                  and shall provide cleaning materials, consumables and equipment for use in reactive
                  cleans by NSW Health Staff. The Project Company shall be responsible for training
                  of NSW Health Staff in the use of cleaning materials, consumables and equipment
                  for use in reactive cleans.
             h.   The Project Company shall provide adequate signage throughout the Health
                  Facilities to allow NSW Health Staff, Project Company Employees and Health Staff
                  Members to identify spills and the like requiring cleaning, or which may pose an
                  occupational health and safety and / or infection control risk to safety and security of
                  Health Facility Occupants.




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12.9     WASTE MANAGEMENT SERVICE

             a.   The Project Company shall provide a comprehensive Waste Management Service
                  and be responsible for the management of all waste produced within the Health
                  Facilities. This shall include but not be limited to the following types of waste:
                     i. (i)       Clinical Waste;
                    ii. (ii)      special waste including but not limited to:
                               1. pharmaceutical waste (including cytotoxic waste); and
                               2. toxic waste,
                    iii. confidential waste;
                    iv. non-clinical waste, including but not limited to:
                               1. general waste;
                               2. domestic waste;
                    v. garden, building and engineering waste;
                    vi. recyclable waste; and
                   vii. grease trap waste.
             b.   The Project Company shall provide a complete ‘cradle to grave’ Waste Management
                  Service encompassing the following stages of the Waste Management cycle:
                     i. waste segregation and handling;
                    ii. waste collection
                    iii. waste transportation and storage; and
                    iv. waste disposal at offsite disposal facility.

12.9.1   Waste Management General Service Requirements
             a.   The Project Company shall be appropriately licensed under and comply with the
                  Environmental Protection Act as appropriate and as may be altered, amended or
                  replaced from time to time, for waste collection, transportation and disposal.
             b.   The Project Company shall provide such assistance and information as is required
                  by NSW Health so as to ensure NSW Health can maintain licences as a primary
                  source of waste under the Environmental Protection Act as may be altered, amended
                  or replaced from time to time.
             c.   The Project Company shall comply with Waste Management Policy, including the
                  producing of reports, plans, procedures, audits, documentation, work practices and
                  similar items as may be required.
             d.   In addition to these operational services the Project Company shall provide on-going
                  training, education and advice to NSW Health regarding waste management issues.
             e.   The Project Company will appoint and employ a suitably qualified waste manager.
             f.   The Project Company will be responsible for the waste disposal contracts, managing
                  segregated waste, monitoring of waste and providing appropriate management
                  information and advice to the Project Director, NSW Health, including monthly waste
                  volumes.
             g.   The Project Company shall provide an on-going publicity, education and training
                  programme for all Project Company Employees, Health Staff Members and NSW
                  Health Staff, in relation to the safe handling and segregation of all wastes and
                  recyclables. Training will be regularly reviewed and refreshed to maintain
                  competency. Training records shall be maintained at all times.
             h.   The Project Company shall comply with Policy for the disposal of confidential waste.




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             i.   The Project Company shall comply with Policy for the disposal of pharmaceutical
                  waste.

12.9.2   Waste Segregation
             a.   The Project Company shall be responsible for ensuring that there are systems and
                  procedures in place that are adhered to at all times for the safe handling,
                  segregation, collection and storage of all waste prior to removal from the Health
                  Facilities (“Waste Management Program”). Such Waste Management Program(s)
                  shall be based on risk assessment undertaken by the Project Company as part of its
                  Risk Management Program and in accordance with Waste Management Policy and
                  have the following outcomes:
                     i. comply with Department of Health’s segregation and streaming system;
                    ii. minimise handling at all stages; and
                    iii. implement waste reduction and minimisation measures wherever practicable.
             b.   The Project Company shall clearly display the Waste Management Program at all
                  waste storage areas.
             c.   The Project Company shall provide all bins, storage containers, consumables,
                  compactors and equipment for the provision of the Waste Management Service.

12.9.3   Waste Collection and Storage
             a.   The Project Company shall provide a scheduled internal waste collection service to
                  meet the normal waste outputs of NSW Health across the Health Facilities at ward
                  and departmental level. Waste collection shall be scheduled at such times and
                  frequencies to ensure there is no disruption to Health Functions and compliance with
                  Infection Control Policy.
             b.   Waste storage areas shall meet Waste Management Policy and Infection Control
                  Policy and not exceed their design capacity. Schedules shall also take full account of
                  the category of waste and volumes produced and ensure additional hazards to health
                  and safety of Health Facility Occupants are not introduced as a result of waste being
                  left for a period of time.
             c.   In addition to scheduled internal waste collection the Project Company shall provide
                  a reactive collection service (during the hours nominated for Reactive Cleaning under
                  section 12.2). The Project Company shall respond to service requests made to the
                  Helpdesk, ensuring service standards are maintained in accordance with this service
                  specification.
             d.   The Project Company shall undertake Health Facility waste collection, which shall
                  include:
                     i. daily or as required to meet demand, emptying all waste receptacles at the
                        Health Facilities and placing waste within appropriate centralised refuse
                        storage areas for removal via routes agreed with the Project Director and in
                        any case so as to minimise contact with Health Facility Occupants;
                    ii. segregate and store waste in suitable secure external storage area prior to
                        removal from site in accordance with Waste Management Policy;
                    iii. ensure that all bins that are likely to cause an occupation, health and safety
                         risk are secured and / or locked at all times to prevent unauthorised access;
                    iv. ensure that there are appropriate numbers and types of waste receptacles for
                        use by Health Facility Occupants at all times; and
                    v. recording of clinical and cytotoxic waste weights on a daily basis for monthly
                       testing.
             e.   The Project Company shall ensure refuse storage areas, both internal and external
                  shall be:
                     i. segregated in accordance with Policy;
                    ii. kept clean, free from loose litter, malodour, spillages and debris;
                    iii. free from pests and vermin;



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                    iv. secure and with access restricted to authorised personnel only; and
                    v. stored to minimise the risk of fire.
             f.   All used receptacles and containers shall be thoroughly disinfected immediately after
                  each use. No receptacle or container shall be supplied for NSW Health use without
                  first having been disinfected and maintained/repaired (if required).

12.9.4   Waste Disposal
         The Project Company shall provide or procure the provision of all containers plus the
         compaction facilities and vehicles to transport waste from the Health Facilities to appropriate
         and licensed disposal/recycling sites. The Project Company shall be responsible for the safe
         disposal of all waste produced by the Health Facilities and Health Facility Occupants. The
         Project Company shall provide scheduled waste disposal of all waste produced by the Health
         Facilities and Health Functions so as to meet service demands.

12.10    REGULAR INSPECTIONS

         The Project Company shall undertake regular inspections of the Health Facilities to ensure
         that all areas and elements of the Health Facilities are compliant with the requirements of the
         Cleaning, Domestic and Waste Management Services. A full inspection of the Health
         Facilities shall be carried out as a minimum once daily or such additional times as may be
         required to comply with the requirements of this specification.




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12.11    SPECIFIC REPORTING REQUIREMENTS

             a.   The Project Company shall regularly audit its Waste Management Service to
                  determine whether:
                     i. waste has been properly segregated;
                    ii. waste volumes have been adequately recorded;
                    iii. waste costs have been adequately recorded;
                    iv. Infection Control and occupational health and safety requirements have been
                        complied with;
                    v. corrective actions to ensure (i) to (iv) above are complied with; and
                    vi. provide results of the audit with the Monthly Performance Report.
             b.   The Project Company shall immediately implement any corrective actions that may
                  be required as determined by the audit, and shall notify of and allow the Project
                  Director to attend these audits.
             c.   The Project Company shall maintain full and auditable records in connection with the
                  Waste Management Service detailing volumes, weights and type of waste collected,
                  stored, transported and disposed of in undertaking this service and provide these
                  records to the Project Director with each Monthly Performance Report.




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13.      INTERNAL LAUNDRY AND LINEN SERVICES

13.1     GENERAL REQUIREMENTS

The Project Company shall comply with the requirements of Parts B, C and D of this specification in the
provision of Internal Laundry and Linen Services.

13.2     SCOPE OF SERVICE

             a.   The Project Company shall provide the Internal Laundry and Linen Service in
                  accordance with the requirements of this specification.
             b.   The Project Company shall provide the following services as part of this specification:
                     i. ordering clean linen stock from NSW Health’s linen provider;
                     ii. distribution and storage of clean linen;
                    iii. segregation and collection of used linen;
                    iv. laundry service for NSW Health owned linen and Mental Health Patients and
                        Long Stay Patients; and
                    v. repair and alteration service for Mental Health Patients and Long Stay
                       Patients.

13.3     PROVISION AND STORAGE OF CLEAN LINEN

             a.   The Project Company shall arrange for deliveries of linen from NSW Health’s
                  supplier on a regular basis to meet demands of the Health Functions. For the
                  avoidance of doubt, the cost of supplying the linen by NSW Health’s supplier shall be
                  paid for by NSW Health.
             b.   The Project Company shall interface with NSW Health’s supplier and develop and
                  implement a plan to deal with identification and disposal of condemned linen
                  (including pickup and returns as necessary back to the supplier.
             c.   The Project Company shall provide on a scheduled basis all clean linen at such
                  frequency to ensure adequate stocks are available at all user locations to meet the
                  demands of the Health Facilities. Minimum stock levels shall be agreed on a ward by
                  ward, department by department basis and deliveries shall be made in accordance
                  with a delivery schedule agreed with NSW Health.
             d.   The Project Company shall provide an ad hoc top-up service to meet abnormal
                  demand and as requested through the Helpdesk.
             e.   The Project Company shall provide suitable and secure storage of sufficient capacity
                  to hold the clean linen at or near its point of use. All storage areas shall comply with
                  NSW Health’s Infection Control Policy.




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13.4     SEGREGATION AND COLLECTION OF USED LINEN

             a.    The Project Company shall be responsible for implementing and maintaining a safe
                   system for the segregation of used linen at ward and department level in accordance
                   with Infection Control Policy. In undertaking this task the Project Company shall:
                      i. provide training and written instructions to users of the linen;
                      ii. provide, clean (where appropriate) and replenish all such containers, bags
                          and or other consumables as may be necessary to carry out segregation in
                          accordance with agreed segregation policy and colour coding system; and
                     iii. carry out regular audits of used linen segregation areas to ensure procedures
                          are being complied with.
             b.    The Project Company shall collect on a scheduled basis all used linen at such
                   frequency not to exceed dedicated storage areas at ward or department or increase
                   the risk of cross-contamination and placement at centralised used linen stores. All
                   collections shall be based on a collection schedule agreed with the Project Director.
                   Schedules shall be regularly checked to ensure that collections are scheduled at
                   such frequency that:
                      i. designated storage receptacles reach no more than 75% capacity;
                      ii. build up does not impinge on Health Functions;
                     iii. linen collection areas are neither unsightly or malodorous; and
                     iv. all receptacles used are emptied at least daily.
             c.    The Project Company shall additionally provide ad-hoc collections of used linen as
                   requested through the Helpdesk and to meet the operational requirements of the
                   Health Facilities. The Project Company shall execute such requests within thirty
                   minutes during Operating Hours.
             d.    The Project Company shall be responsible for the returning to the linen supplier all
                   fouled and infected linen that cannot be laundered.
             e.    The Project Company shall ensure that there is no cross-contamination between
                   clean linen, soiled linen, fouled linen or infected linen at any stage during the linen
                   ‘cycle’ This shall include the use of dedicated storage and transportation equipment
                   that may be necessary from time to time.

13.5     AD HOC LAUNDERING SERVICE

The Project Company shall provide and maintain a return to sender laundering service on an ad hoc
basis, including:

             a.    Mental Health Patients’ and Long Stay Patients’ owned items including:
                      i. pyjamas;
                      ii. personal clothing;
                     iii. baby clothes; and
                     iv. bed sheets, covers and pillow cases;
             b.    NSW Health owned linen including:
                      i. specialist bed linen; and
                      ii. physiotherapy ice packs.
             and ensure items are returned within 48 hours to the owner.




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13.6     LINEN REPAIR SERVICES

The Project Company shall provide a repair and alteration service for Mental Health Patient and Long
Stay Patient owned items, and NSW Health owned linen as requested through the Helpdesk. This
shall include as a minimum:

             a.   carrying out quickly and effectively all repairs as are necessary for the items to
                  comply with this specification.
             b.   providing alterations to Mental Health Patient and Long Stay Patient clothing
                  including shortening, taking-in, darting and recutting, and provision of labels;
             c.   ensuring that all linen is processed and finished within three days; and
             d.   ensuring all personalised and non-personalised items are marked (including
                  labelling) in such a manner as requested by NSW Health.

13.7     LAUNDERING EQUIPMENT

The Project Company shall provide, maintain and replace all laundering equipment including the
provision of consumables (detergents, filters etc) for services nominated under clause 13.5 and 13.6

13.8     SPECIFIC REPORTING REQUIREMENTS

The Project Company shall implement and operate (as part of the Materials Management Service) an
integrated stock control system including all required training, equipment, materials and consumables.
As a minimum the system shall:

             e.   provide traceability to each piece of linen stock;
             f.   monitor and record stock levels including stock losses;
             g.   provide a summary report to all wards and departments detailing linen usage over
                  the previous month; and
             h.   provide a summary report, in a format to be agreed to the Project Director with the
                  Monthly Performance Report.




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14.      KIOSK / COFFEE SHOP MANAGEMENT SERVICES

14.1     GENERAL REQUIREMENTS

The Project Company shall comply with the requirements of Parts B, C and D of this specification in the
provision of Kiosk / Coffee Shop Management Services.

14.2     SCOPE OF SERVICE

The Project Company shall provide Kiosk / Coffee Shop Management Services for New Bathurst
Hospital and the Construction Health Facilities:

14.3     KIOSK/COFFEE SHOP MANAGEMENT

14.3.1   Kiosk/Coffee Shop Lease Management

Project Company shall manage, on behalf of NSW Health, the lease of the Kiosk/Coffee Shop,
including:

             a.   Establishing and enforcing the terms of the lease in accordance with Policy and as
                  agreed with the Project Director. Lease agreements shall as a minimum include
                  appropriate provisions for:
                     i. The period of the lease;
                    ii. Payment, outgoings and charges and rent and increases in rent;
                    iii. Rules of operation and management;
                    iv. Ensuring appropriate bank guarantees and insurances in place and are
                        current;
                    v. Specifies operating hours and minimises disruption to other Health Functions;
                    vi. Permissible operating hours and security;
                   vii. Permitted use and conduct of business and facilities;
                   viii. Repair and Maintenance of Lessees fitout;
                    ix. Cleaning and waste management;
                    x. Restrictions on transfer or subletting of lease;
                    xi. Provisions for redecoration and restrictions on alterations and disturbance and
                        relocations;
                   xii. Provisions for default, compensation and dispute management; and
                   xiii. Lessee’s obligations at the end of the lease, including requirements for making
                         good.
             b.   Undertaking reasonable endeavours to ensure that the income from the lease is
                  maximised and the Kiosk/Coffee Shop is leased at all times.


14.3.2   Health Functions
The Project Company shall ensure that the Cafe Lessee shall not do or permit any person to do
anything to interfere with NSW Health carrying out the Health Functions.




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14.3.3   Prohibited goods and services
The Project Company shall ensure that the Cafe Lessee shall not sell or permit the sale of the following
prohibited goods and services: tobacco products, packaged alcohol, X-rated material (including
magazines, DVD's and videos), pawn broking services, gaming products and services (excluding those
gaming products and services that are usually available for sale in a newsagent) and such other goods
and services that NSW Health notifies to the Lessee in writing from time to time.
14.3.4   Competition
The Project Company shall ensure that the Kiosk/Coffee Shop Lessee does not provide services or
products that compete with the services provision of the Orange Base Hospital Auxiliary, including
ensuring the following products are not offered by the Kiosk/Coffee Shop Lessee;

             a.   Food – Sandwiches, rolls, hot dogs, pies, sausage rolls, cakes, scones and
                  confectionary;
             b.   Goods – newspapers, magazines, stationery items, toiletries, gift shop; and
             c.   Trolley service to wards daily, T.V rentals and phone cards.


14.3.5   Reporting
The Project Company shall provide (or procure from the lessee to provide) annual reports provided at
the end of the financial year, which shall include the following information:

             a.   the Kiosk/Coffee Shop Lessee's Rent received, expenses incurred, by the
                  Kiosk/Coffee Shop Lessee for that month along with evidence supporting the
                  Kiosk/Coffee Shop Lessee's Rent received and expenses incurred;
             b.   all other revenue received;
             c.   tenancy and vacancy schedules;
             d.   details on pending and actioned rent reviews;
             e.   details of any negotiations with prospective or actual Kiosk/Coffee Shop Lessees;
             f.   details of any marketing and promotional activities carried out by the Kiosk/Coffee
                  Shop Lessee or Project Company for the Kiosk/Coffee Shop; and
             g.   details of any actual or anticipated additional services or facilities to be provided.




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15.      PORTERING / WARDSPERSONS SERVICES

15.1     GENERAL REQUIREMENTS

             a.   The Project Company shall provide portering and wardspersons services to all
                  Health Facilities (excluding Residences and Community Health Facilities) on a
                  programmed and ad hoc basis based on Service Requests. Requests may be on an
                  emergency, urgent, routine or scheduled basis involving all forms of Patient
                  ‘transport’ and wardspersons duties throughout the Health Facilities. All requests for
                  patient movement shall be in accordance with table 4 of section 15.7 of this
                  specification.
             b.   The Project Company shall comply with the requirements of Parts B, C and D of this
                  specification in the provision of Portering / Wardspersons Services.

15.2     SCOPE OF SERVICE

The Project Company shall undertake the following activities on a programmed basis, and provide a
service which is capable of reacting to any ad hoc situations as they arise:

             a.   movement of Patients;
             b.   movement of deceased Patients and mortuary duties;
             c.   movement of specimens, samples and pathology items;
             d.   movement of furniture, fixtures and equipment and janitorial services; and
             e.   providing assistance to nurses in the care and management of Patients.

15.3     PORTERING AND WARDSPERSONS – SPECIFIC REQUIREMENTS

             a.   The Project Company shall provide dedicated porters and or wardspersons to meet
                  service demands of the following Health Facility areas during the nominated hours:
                     i. Medical Imaging Department (Bathurst: 08:00 to 18:00 Monday to Friday;
                        Orange: 08:00 to 20:00 Monday to Friday);
                    ii. Emergency Department (Bathurst and Orange: 08:00 to 22:00 seven days a
                        week); and
                    iii. theatres (Orange: 06:00 to 22:00 Monday to Friday, 06:30 to 22:00 Saturday
                         and 08:00 to 18:00 Sunday; Bathurst: 06:00 to 18:00 Monday to Friday).
             b.   The Project Company shall provide during Operating Hours roaming porters and or
                  wardspersons to meet service demands for Health Facility areas not nominated in
                  sub clause a. above (including requirements of high demand adult in-patient areas).
             c.   In carrying out patient movement tasks Project Company Employees and Health
                  Staff Members shall:
                     i. respond in a courteous and polite manner, have the appropriate attitude
                        towards all patients and maintain patient dignity at all times; and
                    ii. be trained and properly supervised in the correct use of all modes of patient
                        transportation and the methods used in safely transferring patients to and from
                        such transport.




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15.4     MOVEMENT OF DECEASED PATIENTS AND MORTUARY DUTIES

             a.   The Project Company shall establish and operate an effective and user-friendly
                  system to handle requests for the movement of deceased Patients from wards to the
                  mortuary in a sensitive manner that maintains the dignity of the deceased at all
                  times. Requests from the Helpdesk shall be on an ad-hoc basis in accordance with
                  table 4.
             b.   The Project Company shall comply with the appropriate procedures outlined in the
                  relevant Policy. The concealment trolley must be used to transfer deceased patients
                  in a discrete manner and the route chosen should avoid public areas where possible.
                  Project Company Employees and Health Staff Members must receive training
                  relating to the needs of the bereaved and appropriate to religious beliefs of the
                  deceased.
             c.   The Project Company shall carry out the following tasks in accordance with the
                  relevant Policies:
                     i. providing the deceased for viewing by relatives, providing all materials for this
                        purpose; and
                     ii. receiving ‘brought in dead’ and ‘dead on arrival’.

15.5     MOVEMENT OF SPECIMENS, SAMPLES AND PATHOLOGY RELATED ITEMS

             a.   The Project Company shall establish and operate an effective and user-friendly
                  system to handle requests for the collection, delivery and conveyance of specimens,
                  blood, blood plasma, samples and reports between wards, departments, and
                  laboratories, in accordance with Policy. Service requests to the Helpdesk shall be on
                  an ad-hoc or planned/scheduled basis in accordance with table 4 of this section 15.
             b.   Porters and wardspersons shall be trained in the hospital operational policy on the
                  collection and handling of specimens and implement such policy when transferring
                  specimens, samples, blood, blood products and empty specimen containers.

15.6     ASSISTANCE TO NURSES IN THE CARE AND MANAGEMENT OF PATIENTS

The Project Company shall ensure wardspersons assist nurses in the care and management of
Patients (“Patient Services”) including:

             a.   assistance in setting up of Patient aides;
             b.   attend and assist in pre operative clip and Patient shaves;
             c.   assistance in Patient lifts and turns;
             d.   assisting the nurse in the provision of Patient showers;
             e.   provide male face shaves for incapacitated Patients;
             f.   provide haircuts to Patients at Mental Health Facilities;
             g.   cleaning of equipment between Patient uses;
             h.   apply Uri domes to male patients as requested;
             i.   assistance in the transfer of Patients and visiting medical officers to the airport and
                  other facilities (including provision of a safe and licensed vehicle and driver); and
             j.   other reasonable requests for assistance as may be made by nursing staff that does
                  not interfere with Portering / Wardspersons Service provision nominated elsewhere
                  in this specification section.




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15.7      SCHEDULE 1: PORTERING / WARDSPERSONS - SERVICE RESPONSE TIMES


Table 4

 Category       Description                        Example                        Service
                                                                               Response Time
 Emergency    Requires instant     Cardiac arrest                             5 minutes
              response to
                                   Clinical emergency
              emergency
              situation            Emergency internal Patient transfers
                                    requiring clinical treatment /
                                    assessment
                                   Emergency transfer of equipment for
                                    clinical emergencies
                                   Emergency blood/specimen
                                    transport

 Urgent       Action needed to     Urgent internal Patient transfers          10 minutes
              secure the            requiring clinical
              continuation of       treatment/assessment
              core clinical
                                   Collection/delivery of Patient related
              service
                                    materials for emergency procedures
                                   Assist in the movement of Patients
                                    to and from helipad and or medical
                                    retrievals

 Ad hoc       Requirements not     Movement of deceased Patients              20 minutes
              warranting
                                   Mortuary duties
              immediate or
              urgent handling      Movement of priority specimens and
                                    blood
                                   Priority Patient Services


 Scheduled    Pre arranged to a    Inter-departmental or external-            Within 20
              mutually agreed       internal Patient movement                  minutes of
              time scale                                                       scheduled time
                                   Movement of routine specimens and
                                    blood
                                   Movement of laboratory goods
                                   Movement of furniture and
                                    equipment and janitorial services
                                   Routine Patient Services
                                   Patient movements scheduled
                                    appointments for clinical
                                    assessments or episodes
                                   Minor office moves
                                   Disposal of redundant portable
                                    equipment and furniture
                                   Planned movement of ward or
                                    department portable equipment




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             a.   In cases where Scheduled Response Time is delayed due to provision of
                  Emergency, Urgent or Ad hoc service provision, the Scheduled Response Time shall
                  be extended by the time reasonably assessed by the Project Director to undertake
                  the Emergency, Urgent or Ad hoc service response.
             b.   In cases where Ad hoc Response Time is delayed due to provision of Emergency or
                  Urgent service provision, the Ad hoc Response Time shall be extended by the time
                  reasonably assessed by the Project Director to undertake the Emergency or Urgent
                  service response.
             c.   The Project Company and Project Director shall regularly agree on scheduled
                  service times, taking into account a reasonable assessment of:
                     i. ensuring continuity of Health Functions;
                    ii. an assessment of peak demands for wardspersons and porters; and
                    iii. consideration of wardspersons and portering staff numbers and rosters.




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16.      STERILE SUPPLIES DEPARTMENT (“SSD”) SERVICES

16.1     GENERAL REQUIREMENTS

             a.   The Project Company shall provide SSD Services for the cleaning, disinfecting and
                  sterilizing of reusable medical and surgical instruments and equipment, and
                  maintenance of associated environments to meet the demand for this Service all in
                  accordance with (as may be amended superseded and replaced from time to time),
                  but not limited to:
                     i. Australian Standard AS4187:2003;
                     ii. Infection Control Policy;
                    iii. The Australian Department of Health and Ageing Infection control guidelines
                         for the prevention of transmission of infectious diseases in health care setting
                         January 2004;
                    iv. NSW Health Standard Procedures PD2005_571 Handling of Accountable
                        Items; and
                    v. all other relevant Laws and Policy, procedures and guidelines relevant to SSD.
             b.   The Project Company shall provide this service to NSW Health and SSD Customers.
             c.   The Project Company shall comply with the requirements of Parts B, C and D of this
                  specification in the provision of SSD Services.

16.2     SCOPE OF SERVICES

             a.   The SSD Services shall include:
                     i. collection of medical and surgical equipment;
                     ii. transportation of medical and surgical equipment;
                    iii. inspection and functionality testing;
                    iv. identification and return of damaged / faulty instrumentation;
                    v. cleaning and handling (including necessary disassembly);
                    vi. assembly;
                   vii. packaging, wrapping & labelling, batching as required;
                   viii. sterilization including provision of sterilization equipment, loading of sterilizers,
                         and unloading of sterilizers;
                    ix. purchasing, validation, monitoring and maintenance of sterilizers and
                        associated equipment;
                    x. quality management in accordance with Policies;
                    xi. storage, handling and security of processed items;
                   xii. disinfection of anaesthetic equipment;
                   xiii. cleaning of the sterilizing processing facility and associated equipment;
                   xiv. selection and care of instruments;
                   xv. secure transportation of sterilised equipment;
                   xvi. provision of a Computerised Instrument Tracking System; and
                  xvii. acting as a resource centre for use by NSW Health and its SSD Customers
                        regarding the maintenance and processing of Instruments.
             b.   The following activities will not be required under this Service:
                     i. provision of sterile linen (which shall be supplied by NSW Health and
                        incorporated by the Project Company with Instruments / Sets / Trays (as
                        required);
                     ii. purchasing of medical and surgical equipment;



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                    iii. maintenance of medical and surgical equipment other than as required
                         through routine cleaning, sterilisation and disinfections; and
                    iv. purchasing of Clinical Consumables (which shall be ordered through the
                        Materials Management imprest system and incorporated with Instruments /
                        Trays / Sets (as required).
             c.   The decontamination and sterilization of flexible endoscopes are included within the
                  project for the Bathurst Health Campus and Construction Health Facilities. The
                  Project Company shall be required to develop a solution to process these devices
                  insitu. Should the Project Company’s solution be a limited local decontamination
                  model for these devices, this process will be managed and operated to the same
                  requirements as a the full SSD Service.

16.3     SSD MANUAL

             a.   The Project Company shall prepare, implement, document and update as required a
                  manual ("SSD Manual") as part of the Operations Manual, to describe how it will
                  provide the SSD Service.
             b.   The SSD Manual shall incorporate, but necessarily be limited to procedures, policies
                  and processes for:
                     i. quality management in accordance with AS4187:2003 which shall support the
                        Health Facilities accreditation to ACHS and comply with Policy and Laws;
                    ii. auditing compliance with AS4187:2003;
                    iii. auditing mandatory requirement of handling of accountable items in
                         accordance with NSW Health Standard Procedures PD2005_571 Handling of
                         Accountable Items;
                    iv. cleaning disinfecting, sterilizing, handling, assembly, packaging, and
                        transportation of individual reusable medical and surgical instruments and
                        equipment;
                    v. training of SSD Services Technicians in accordance with requirements of
                       AS4187:2003 and linked to the national requirements;
                    vi. recording volumes of equipment received and returned;
                   vii. processes and procedures for placement of medical equipment on surgical
                        trays and sets in accordance with the NSW Health’s and SSD Customer
                        requirements;
                   viii. procedures for recording and notifying of and returning to NSW Health and it’s
                         customers all damaged equipment and devices;
                    ix. attendance and reporting to the Instrument Review Committee; and
                    x. Computerised Instrument Tracking System.

16.4     MANAGEMENT OF SSD SERVICES

             a.   The Project Company shall engage a dedicated manager for SSD Services with
                  appropriate training, qualifications and experience in sterilizing technology and
                  management, the authority to implement AS4187: 2003, be fully conversant with the
                  Project Company’s legal and legislative requirements and be actively involved in the
                  day to day supervision of SSD Services activities.
             b.   The Project Company’s SSD Services manager (or its representative) shall attend
                  regular meetings as requested by NSW Health to co-ordinate, and provider advice
                  regarding the provision of the SSD Services to NSW Health and SSD Customers.




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16.5     SSD TECHNICIAN TRAINING AND CAPABILITY

The Project Company shall ensure that all SSD technicians, are adequately trained in:

             a.   National and State registered courses in sterilization technology;
             b.   core competencies;
             c.   modes of transmission of infection;
             d.   Infection Control;
             e.   cleaning and handling techniques;
             f.   packaging materials and wrapping techniques;
             g.   principles of operation of sterilizers and disinfecting equipment;
             h.   sterilizing parameters;
             i.   sterilizer unloading and load release policies;
             j.   storage and handling of sterile stock;
             k.   OH&S issues;
             l.   communication;
             m.   thermal and chemical disinfections;
             n.   inspection and assembly of instrumentation;
             o.   packaging techniques;
             p.   negligence and accountability;
             q.   quality management;
             r.   validation methodology; and
             s.   all other procedures and policies required for the efficient and safe provision of SSD
                  Services.

16.6     INSTRUMENT MANAGEMENT

The Project Company shall support NSW Health and SSD Customer in managing an asset register of
all Instruments required to maintain the service, taking into account the following:-

             a.   the type, age and description of Instruments, individual identification and Instrument
                  owner;
             b.   Manufacturer’s Instructions for maintenance and reprocessing;
             c.   the requirement for loan Instruments driven by medical practitioner request; and
             d.   new Instruments requirements because of:-
                     i. changing technology;
                     ii. life cycle replacement;
                    iii. maintenance and repairs to Instruments; and
                    iv. the need for increased Instrument volume (driven by practitioner and other
                        health care providers).




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16.7     COMPUTERIZED INSTRUMENT TRACKING SYSTEM (CITS)

             a.   The Project Company shall provide a computerized Instrument tracking system that
                  is capable of maintaining trace ability of Instruments which shall:
                     i. enable Instruments / Trays / Sets to be traced to a Patient;
                    ii. track an Instrument throughout the entire process, including logistics, from
                        collection at the Collection Points to delivery to the Delivery Points and include
                        data indicating the cleaning and sterilisation parameters attained;
                    iii. enable all Instrument movement, reprocessing history, usage, scheduling and
                         logistics information to be available to both the NSW Health, SSD Customers
                         and Project Company in real time. The following list is to be read as indicative
                         only and identifies the SSD Services activity information to be provided on a
                         regular basis on the Computerised Instrument Tracking System, including:
                            1. asset / Instrument schedules;
                            2. individual Instrument reprocessing manuals;
                            3. tracking movement at an Instrument level at each stage of the
                               reprocessing, logistics and use cycle;
                            4. issue date, time, by whom and whether the Instrument / Tray / Set
                               was complete;
                            5. Instrument / Tray / Set packed date, time and by whom;
                            6. sterilizing process method, date, time and by whom;
                            7. acceptance date, time and by whom;
                            8. individual Instrument / Tray / Set Turnaround Times;
                            9. processing activity by Instrument / Set / Tray per Operating Month
                               (standard and Fast Track);
                            10. electronic ordering and stock control of consumables;
                            11. automatic supply chain management for prosthesis and consignment
                                stock and real time access to rebate information on electronic
                                prosthesis usage;
                            12. movement and use of raw material and pre sterile consumables;
                            13. maintenance and repairs activity and planned and preventative
                                maintenance regimes;
                            14. compliance/variance stats to strategic and quality indicators; and
                            15. all costs including billing and credit information,
                    iv. enable the efficient and effective recall of Instruments / Sets / Trays in the
                        event of a critical incident that quickly and accurately identifies Instruments /
                        Sets / Trays and Patients;
                    v. incorporate risk minimization practices and quality management programs;
                    vi. enable the identifying of Instruments, through the CITS, that are currently
                        subject to regular Fast Tracking through the decontamination process in order
                        to minimise the Turnaround Time required; and
                   vii. provide a data resource base to inform the Instrument Review Committee of
                        Instrument repair and replacement and maintenance.
             b.   The Project Company shall provide:
                     i. all hardware and software required to implement and support the solution,
                        including system maintenance, support and security. The system must be
                        managed and maintained with appropriate risk management processes. The
                        proposal should address the efficiency and performance of the system and the
                        ability to deal with technology changes over the life of the project;



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                    ii. appropriate and comprehensive training on all installed systems for NSW
                        Health and SSD Customer’s staff, recognising the specific requirements of
                        each user group;
                    iii. data supporting the other reporting needs of NSW Health and SSD
                         Customers, particularly in respect of demonstrating NSW Health and SSD
                         Customer performance and compliance with Quality Assurance requirements;
                    iv. a robust contingent solution to ensure systems and data integrity, together with
                        suitable data recovery processes are operational at all times;
                    v. NSW Health and SSD Customer data access at the Delivery/Collection Points.
                       The system will be accessible only to authorised NSW Health and SSD
                       Customers and Project Company Employees and data integrity will be ensured
                       for twenty-five years. Data access shall be available at all times in order to
                       support the Fast Track requirement and deliver sufficient operational
                       performance for acceptable use by the SSD Customer; and
                    vi. a solution that strictly observes all legislation relating to computers, their usage
                        and data protection.
             c.   For the avoidance of doubt the information listed above should be included in each
                  Monthly Performance Report.
             d.   The Project Company is required to address the requirement to interface with local
                  systems and procedures at each facility. This includes the interface with existing
                  systems and procedures, including IT systems, operated by NSW Health and SSD
                  Customer.
             e.   The Project Company shall provide NSW Health and SSD Customer data access at
                  major user locations, i.e. theatres. The system will be accessible only to authorised
                  SSD Customer and Project Company personnel and data integrity will be ensured for
                  twenty-five years. Data access shall be available for use during SSD Customer
                  normal working hours and deliver sufficient operational performance for acceptable
                  use by NSW Health and SSD Customer.

16.8     CARE AND OWNERSHIP OF INSTRUMENTS

             a.   The Instruments (other than any Project Company equipment used in the provision
                  of SSD Services) shall belong to NSW Health and SSD Customers and NSW Health
                  and SSD Customer shall make available the Instruments for the purposes of the
                  providing the SSD Services.
             b.   The Project Company shall, in accordance with Good Industry Practice and
                  otherwise in accordance with the requirements of the deed, take care of the
                  Instruments with a view to minimizing the cost of replacement or repair and
                  maintenance. Where the Project Company reasonably believes that an Instrument
                  requires repair or maintenance or, if it is beyond economic repair, the Project
                  Company shall notify NSW Health and / or the relevant SSD Customer and arrange
                  for its maintenance or replacement to be undertaken by NSW Health and / or the
                  SSD Customer. The decision to remove an Instrument from circulation for repair
                  needs to be considered in the context of the impact on the provision of Hospital
                  Functions and SSD Customer services and shall be agreed with NSW Health
                  and / or the SSD Customer.
             c.   The requirement for an Instrument to be repaired will under normal circumstances,
                  arise either through the Project Company inspection process, pre-use checks or
                  during a procedure. In all events the Instrument will be removed from service and
                  returned to NSW Health or SSD Customer for the repair. When the Instrument Set or
                  Tray is removed from service it shall be clearly marked in accordance with best
                  practice. A decontamination safety statement shall be issued to the repairer after the
                  decontamination process has been carried out.




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16.9     INSTRUMENT REVIEW COMMITTEE

             a.   The Project Company shall attend the Instrument Review Committee comprising
                  representatives from:
                     i. the Project Company;
                    ii. the Project Director;
                    iii. NSW Health departments using the SSD Service;
                    iv. SSD Manager;
                    v. SSD Customers; and
                    vi. other representatives as may be nominated by the Project Director from time
                        to time.
             b.   The Project Company shall be responsible for making recommendations to NSW
                  Health and SSD Customers on the appropriate acquisition, maintenance and
                  disposal of surgical instruments, including but limited to:
                     i. checking the characteristics of the instrument / equipment proposed for
                        purchases. This includes but not limited to SUD’s; reprocessing limitations;
                        disassembly process for cleaning and integrity and / or longevity of the
                        instrument / equipment;
                    ii. confirming the appropriateness of acquisition and reprocessing of reusable
                        equipment;
                    iii. checking the manufacturer’s instructions of the instrument / equipment
                         proposed for purchases. This includes but not limited to adequate
                         reprocessing instructions; specific reprocessing requirements; accessories
                         provided / available or needed and if there are alternative methods of cleaning
                         or sterilizing;
                    iv. to check and confirm the capability of the Project Company to process the
                        instrument / equipment proposed for purchased. This includes but not limited
                        to the facility having the appropriate equipment to clean, decontaminate and or
                        sterilse; if the sterilizing cycles require adjustments and can it be done on site
                        with existing equipment; is additional equipment required to process;
                        requirements for sterilizing staff training; turn around requirement of the
                        facilities and how many instruments are required to accommodate NSW
                        Health and SSD Customer requirements;
                    v. confirming warranty, repair and replacement of the instrument / equipment is
                       appropriate. This includes but is not limited to the warranty offered, whether
                       warranty is voided if alternative processing methods are used; servicing
                       agreements with the manufacturer; loan devices available and costs;
                    vi. advising the Instrument Review Committee on the management of Loan
                        Instruments; and
                   vii. notifying the Instrument Review Committee of lost or damaged Instruments
                        requiring replacement.
             c.   The NSW Health and SSD Customers shall be responsible for the nomination and
                  selection of replacement or new Instruments.




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16.10    DAMAGE TO INSTRUMENTS, SETS AND TRAYS

In instances where responsibility for damage to Instruments, Sets and Trays is not immediately agreed
between the Project Company and NSW Health or SSD Customer, the following protocol shall be
followed:

             a.   an Instrument / Set / Tray shall be deemed to be damaged when either it is unfit for
                  use or below an acceptable condition (as determined by NSW Health or SSD
                  Customer) following the last inspection;
             b.   the responsibility for Instrument/ Set / Tray damage shall be identified based upon
                  the assigned responsibility from the last known inspection and the rules as set out
                  below:
                     i. delivered item with damage discovered at point of and prior to use by NSW
                        Health or SSD Customer – responsibility of the Project Company;
                    ii. delivered item with damage apparent to outer packaging discovered at
                        Collection Point and Delivery Point – responsibility of the Project Company;
                        and
                    iii. collected item with damage discovered during Project Company’s inspection –
                         responsibility of NSW Health or SSD Customer;
             c.   the Project Company shall, until such time as any replacement / repair has been
                  effected:
                     i. Fast Track reprocessing (at no charge) of an equivalent Instrument / Set /
                        Tray upon request from NSW Health/ SSD Customer; and
                    ii. where Fast Tracking does not provide an alternative solution acceptable to
                        NSW Health/ SSD Customer (due to unavailable equivalent Instruments or
                        additional Sets / Trays) the Project Company shall provide a replacement from
                        either NSW Health or SSD Customer Instrument stockholding, manufacturer’s
                        short term loan, Project Company “at risk” purchase or Instrument Loan from
                        a third party approved by NSW Health or SSD Customer;
             d.   the information regarding the damage shall be submitted to the Project Director who
                  shall allocate responsibility for the damage; and
             e.   if the Project Company is deemed by the Project Director to be responsible for the
                  damage then it shall be responsible for the repair or replacement cost of the
                  damaged Instrument(s) / Sets / Tray(s). Replacement cost of Instruments shall be
                  the cost incurred by NSW Health/ SSD Customer to replace the Instrument(s) / Sets
                  / Tray(s) to an equivalent standard (and agreed by NSW Health and SSD Customer).




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16.11    LOSS OF INSTRUMENTS, SETS AND TRAYS

             In instances where the location of Instruments, Sets and Trays cannot be determined by
             NSW Health or SSD Customer and or the Project Company, the following protocol shall be
             followed:

             a.   an Instrument / Sets / Tray shall be deemed to be lost when it is neither at the last
                  logged location (as logged by the Track and Trace System) nor at its intended arrival
                  place (next step location point);
             b.   the last known location shall be determined from the Track and Trace System;
             c.   the anticipated next location point shall be determined and that point visited by NSW
                  Health or SSD Customer and the Project Company and checked by NSW Health or
                  SSD Customers or Project Company representative for arrival of the relevant
                  Instrument / Set / Tray;
             d.   the initial allocation of responsibility for Instrument / Set / Tray loss shall be identified
                  based upon assigned responsibility from the last known location and the rules shall
                  be as set out below:
                     i. Clean Instruments – no Theatre / user log-in at Delivery Point – responsibility
                        with Project Company;
                     ii. Clean Instruments – Theatre / User log-on at Delivery Point – responsibility of
                         NSW Health or SSD Customer until Project Company log-in at a used
                         Collection Point;
                    iii. Used Instruments – Project Company acceptance log-in at Collection Point –
                         responsibility with the Project Company; and
                    iv. Used Instruments – Theatre log-in of previous clean delivery but no Project
                        Company acceptance of Used Instruments – Responsibility of NSW Health or
                        SSD Customer;
             e.   whilst Instrument / Set / Tray is missing and responsibility has not been formally
                  resolved;
                     i. the Project Company shall Fast Track reprocessing (at no charge) of an
                        equivalent Instrument / Set / Tray upon request from NSW Health/ SSD
                        Customer; and
                     ii. where Fast Tracking does not provide an alternative solution acceptable to
                         NSW Health/ SSD Customer (due to unavailable equivalent Instruments or
                         additional Sets / Trays) the Project Company shall provide a replacement from
                         either NSW Health or SSD Customer Instrument stockholding, manufacturer’s
                         short term loan, Project Company “at risk” purchase or Instrument Loan from
                         an third party approved by NSW Health or SSD Customer;
             f.   the information regarding the loss shall be submitted to the Project Director who shall
                  allocate responsibility for the loss;
             g.   if the Project Company is deemed by the Project Director to be responsible for the
                  loss then it shall be responsible for the replacement cost of the lost Instrument(s) /
                  Sets / Tray(s). Replacement cost of Instruments shall be the cost to NSW Health or
                  SSD Customer to replace the Instrument(s) / Sets / Tray(s) to an equivalent standard
                  (and agreed by NSW Health and SSD Customer); and
             h.   where NSW Health or SSD Customer is deemed by the Project Director to be
                  responsible for the loss, the Project Company can claim the Fast Tracking charge.




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16.12    SSD EQUIPMENT AND CONSUMABLES

             a.   The Project Company shall acquire, maintain and manage of all equipment required
                  for the provision of SSD Services including distribution of Instruments / Trays / Sets
                  to NSW Health and SSD Customers.
             b.   The Project Company shall provide all SSD Consumables required for the provision
                  of SSD Services.

16.13    THEATRE AND STERILE CONSUMABLES

             a.   The Project Company shall be responsible for the management of the acquisition
                  and maintaining of adequate stock levels of Clinical Consumables required for
                  Instruments, Sets and Trays through the NSW Health’s Materials Management
                  System.
             b.   For the avoidance of doubt, this excludes consumables required for the reprocessing
                  including cleaning, sterilizing, disinfecting and wrapping of Instruments, Sets and
                  Trays.

16.14    INSTRUMENT TURNAROUND TIMES

             a.   The Project Company shall develop a Scheduled Turnaround Time for reprocessed
                  Instruments, Trays and Sets to meet NSW Health and SSD Customer demand and
                  Theatre Operation Lists.
             b.   The Scheduled Turnaround Times shall be based on the activity of NSW Health and
                  SSD Customer theatre, ward and departmental activity, associated working hours,
                  travel time for distribution, quantity and type of available Instruments and maximizing
                  Instrument usage.
             c.   Scheduled Turnaround Times shall be developed and issued to the Project Director
                  for approval prior to their implementation on a monthly basis, or as required to meet
                  changing NSW Health and SSD Customer service demands taking into account
                  clinical need, type and quantity of equipment and distance, and shall include an
                  escalation plan in accordance with NSW Health requirements in order to expedite
                  Turnaround of Instruments, Trays and Sets in peak demand periods.
             d.   The Project Company shall ensure that an adequate supply of Instruments (as
                  agreed with the NSW Health) required for emergency operations overnight, are
                  reprocessed and supplied to the emergency department and theatres prior to
                  completing the daily reprocessing service.

16.15    FAST TRACKING

             a.   The Project Company shall provide a Fast Tracking service for ad hoc and urgent
                  reprocessing requests made through the Helpdesk.
             b.   Fast Tracking of Instruments shall be undertaken within a minimum of 3 hours from
                  receipt of Instruments for New Bathurst Hospital and Construction Health Facilities,
                  or times as agreed with the Project Director for other Health Facilities.




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16.16    TRANSPORTATION AND DISTRIBUTION OF INSTRUMENTS

16.16.1 Hospital and Health Facility Locations
             a.   The Project Company shall deliver the Instruments / Sets / Trays to Delivery Points
                  and collect Instruments / Sets / Trays from the Collection Points for the following:
                      i. all Health Facilities; and
                     ii. SSD Customers nominated in schedule 5 of the deed.

16.16.2 Delivery and Collection Points (Sterile and Contaminated)
              a. The Project Company shall develop, implement and revise as required, with NSW
                 Health and SSD Customers, an optimal logistics solution, for NSW Health and SSD
                 Customer, for delivery and collection of Instruments, Sets and Trays (“SSD Logistics
                 Solution”). The SSD Logistics Solution shall incorporate:
                       i. appropriate channels into and out of NSW Health and SSD Customer’s
                          premises to Delivery and Collection Points;
                       ii. provision of segregation of sterile and contaminated goods;
                       iii. provision of sufficient trolleys to maintain service demand and standards;
                       iv. a delivery and collection schedule / timetable, which shall consider demand
                           for SSD Services, as well as facility capacity to appropriately store SSD
                           Instruments;
                       v. contact details and procedures to be adopted for delivery and collection; and
                       vi. documentation of the delivery and collection of SSD Instruments.
              b. Contaminated Instruments / Sets / Trays shall be provided to the Project Company at
                 Collection Points having been rinsed of all visible contaminants and in containers /
                 receptacles provided by the Project Company for there transportation.

16.16.3 Receipt Procedures
              The Project Company shall operate a product Tracking and Tracing system to record all
              products into and out of the Collection and Delivery Points. The Project Company will
              remain responsible for all product movements at the Collection and Delivery Points. It
              remains the responsibility of the Project Company to ensure that all products are
              inspected in agreement with the SSD Customer, which will, as a minimum include
              checking the integrity of the external wrapping/packing, and pack seal. Deliveries of
              Instruments / Sets / Trays, receipt of Instruments / Sets / Trays and handling of
              Instruments / Sets / Trays are agreed between the parties and set out in SSD Services
              Manual. In any event, NSW Health and SSD Customer inspection will not take place until
              the Instrument / Set / Tray is received at the point of use. The NSW Health and SSD
              Customer will have 12 hours to bring any problems to the notice of the Project Company
              following the time the item was logged into the Delivery Point. Until the pack is opened for
              use it is not possible for a complete check of contents to be made, accordingly the SSD
              Customer may reject an Instrument / Set / Tray at the point of use. Accordingly, any
              defect subsequently identified by NSW Health and SSD Customer will remain the Project
              Company’s responsibility for rectification/reprocessing at no cost to the SSD Customer.

16.16.4 Delivery Procedures
              NSW Health and SSD Customer will be responsible for collecting contaminated
              Instruments / Sets / Trays from the user and returning them to the Collection Point. The
              Project Company will be required to provide a suitable facility for trolley and contents to be
              scanned into the Collection Point by the SSD Customer to record the Instruments / Sets /
              Tray number and time made available for collection.




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16.17    INCIDENT SUPPORT AND REPORTING

The Project Company may in the event of any operational or service based incident be required to
provide support to NSW Health and SSD Customer’s risk management department in order to
establish the cause and impact of the problem. The NSW Health and SSD Customer(s) will be
responsible for outlining the process to the Project Company in the event of an incident, such that the
Project Company will:

              a.    identify a named representative to act as the focal point for the investigation;
              b.    provide all information requested by NSW Health and SSD Customer as soon as is
                    practical but not later than 24 hours after the request has been made in writing by
                    NSW Health and SSD Customer;
              c.    support the risk management department in the investigation process; and
              d.    take any necessary action to mitigate the consequences of the incident.

16.18    NSW HEALTH AND SSD CUSTOMER MAJOR INCIDENT PLAN

             Implementation of NSW Health and SSD Customer major incident plans (to be included in
             the Operations Manual) in response to either an internal NSW Health and SSD Customer
             emergency or in relation to a NSW Health and SSD Customer responding to a wider national
             emergency may require a substantial increase in Instruments reprocessing, placing
             additional demands on the Services and the need to maintain standard and Fast Tracking
             Turnaround Times. During such times major changes could be required to theatre
             schedules, departmental workload and SSD Customer demand to meet emergency
             requirements. Where additional activity demands cause increases to the Services, the
             Project Company shall work with NSW Health and SSD Customer and Emergency Providers
             on a best endeavours basis to meet the additional demands being placed on the SSD
             Services.

16.19    CAPACITY AND FLEXIBILITY

16.19.1 Service Capacity
         The Project Company shall match the SSD Services Facility design, operating hours and
         staffing profile to the NSW Health’s and SSD Customer’s activity profile. The Project
         Company shall review annually the SSD Services activity and inform the Project Director how
         the demand and facility operation can be optimised in order to achieve high levels of
         efficiency.

16.19.2 Service Flexibility
         The Project Company shall maintain at all times 10% additional capacity over and above the
         peak of the activity demand and over and above any additional capacity it is required to
         maintain under any other contract to deal with day to day volume change in the Services.

16.20    SPECIFIC REPORTING REQUIREMENTS

                a. The Project Company shall provide monthly reports of volumes of reprocessed
                   medical and surgical equipment with the Monthly Invoice, broken down by device
                   type, weight and customer identification.
                b. Weights shall be categorised in accordance with the weight categories nominated in
                   Appendix F1. Where there is an ambiguity as to which weight an Instrument should
                   be categorised under, the Project Director shall determine the appropriate weighting
                   based on the weight description and categorisation of comparable and similar
                   Instruments nominated in Appendix F1.




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17.      MATERIALS MANAGEMENT SERVICES

17.1     GENERAL REQUIREMENTS

             The Project Company shall comply with the requirements of Parts B, C and D of this
             specification in the provision of Materials Management Services.

17.2     SCOPE OF SERVICES

              a.   The Project Company shall provide an integrated Materials Management Service that
                   will have wide responsibilities for the receipt, safe custody and distribution to end
                   users of materials and Services requisitioned by the NSW Health. The Materials
                   Management Service shall include the following elements:
                      i. loading dock management;
                      ii. operational support;
                      iii. materials receipt;
                     iv. management of stock and non-stock items, including clinical supplies and
                         pharmacy;
                      v. storage;
                     vi. top-up imprest service; and
                     vii. distribution.

17.3     OPERATIONAL SUPPORT SYSTEMS

              a.   The Project Company shall use NSW Health’s range of operational support systems,
                   which shall include NSW Health materials management systems and accounting
                   systems, to support the receipt, distribution, department / ward stock management,
                   non stock items management and processing of invoices on behalf of the NSW
                   Health. The materials management process shall include as a minimum:
                      i. material management control which shall monitor the following information as
                         a minimum:
                              1. inbound logistics and supplier collection;
                              2. material tracking;
                              3. performance reporting and management information for all issues to
                                 all NSW Health transfer points;
                              4. bar coding;
                              5. department / ward level imprest; and
                              6. remote on-line user access.
                      ii. a system for receiving and distributing non stock items and stock items
                          received against authorised orders of NSW Health and for producing
                          consolidated reports of stock and non-stock issues.
              b.   The Project Company shall obtain all necessary training necessary to successfully
                   operate NSW Health materials management systems.
              c.   The Project Company shall, in conjunction with NSW Health, develop and implement
                   a process for liaison and contact with other NSW Health associated parties
                   contributing to the NSW Health’s total internal logistics solution.
              d.   The Project Company shall develop and implement within the Health Facilities an
                   effective protocol for timely and effective communication with Health Facility
                   Occupants.




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17.4     MATERIALS RECEIPT

The Project Company shall be responsible for and control the inward and outward movement of
materials through the NSW Health’s designated materials receipt and despatch area(s). Tasks include
but are not limited to:

             a.   marshalling vehicle traffic to prevent site congestion caused by deliveries;
             b.   being responsible for securing of materials at materials receipt and dispatch area(s);
             c.   attending to deliveries within 20 minutes of their arrival during Business Days;
             d.   informing relevant parties within one hour of a delivery having been received;
             e.   unloading, from the tailgate of the delivering vehicle, signing consignment notes and
                  transferring goods to the store using handling aids if appropriate;
             f.   unpacking materials and equipment and ensuring that materials received are
                  checked for damage and/or shortages;
             g.   completing goods receipt notification for part of full receipt of orders against NSW
                  Health official order numbers as set out in Policy for procurement and reporting any
                  discrepancies to the supplies department within 2 hours;
             h.   logging receipts and maintaining written records of materials which present a risk
                  and informing the appropriate health & safety representative, materials which are
                  damaged to be reported to NSW Health within 2 hours;
             i.   complying with Policy for handling, security and distribution of pharmacy related
                  items (with the exception of dangerous drugs as defined by NSW Health Policy);
             j.   forwarding proof of delivery to the NSW Health’s finance representative referenced
                  with the appropriate internal official order number;
             k.   notifying NSW Health’s supplies department of any damaged materials or shortages;
             l.   immediately securing custody prior to storage and onward delivery within 1 hour of
                  receipt;
             m.   co-ordinate the return of goods;
             n.   packaging materials for return/collection; and
             o.   notifying the NSW Health’s supplies department of all orders that are overdue for
                  delivery, where specific dates have been specified.

17.5     ON-SITE STOCK ITEMS

The Material Management Service shall operate the NSW Health’s Material Management System that
gives up to date stock records of all stock lines. The Project Company shall:

             a.   be responsible for the requisitioning, from the NSW Health’s ’s supplies department,
                  and replenishing of stock items when stock levels of any stock item falls below
                  prearranged minimum stock levels;
             b.   comply with the requirements to achieve the minimum/maximum stock levels for new
                  stock items, as required by the NSW Health;
             c.   provide to NSW Health management reports, in a format determined by the NSW
                  Health;
             d.   set up and run internal requisitioning and distribution provision for use of on-site
                  stock items and imprest for NSW Health Staff; and
             e.   unpacking imprest items at ward or department level.

17.6     STORAGE

The Project Company shall provide and maintain safe and secure custody, in line with NSW Health
security procedures for all on-site stock materials at department / ward levels. The Project Company
shall:




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             a.   store materials in accordance with manufacturers recommendations and Policy
                  including Infection Control; and
             b.   regularly review stock items to avoid out of date supplies.

17.7     TOP UP SERVICE

             a.   The Project Company shall provide a manned stock top up service on all days of the
                  year to maintain stockholding of agreed range of items at ward and department level
                  as required by the NSW Health. Stock will be provided on an ad hoc and scheduled
                  basis in accordance with maximum demand requirements.
             b.   The Project Company shall record details of all stock issues/returns made to/from
                  wards and departments in the appropriate unit of issue in line with the Logistics
                  Service Policy and provide such information to the Project Director.

17.8     DISTRIBUTION

The Project Company shall in respect to all goods and materials, pharmaceuticals, non stock and stock
items provide an ad hoc and scheduled distribution service to ensure the prompt and safe distribution
of materials to the relevant wards and departments. In undertaking this task the Material Management
Service shall:

             a.   be responsible for the custody of all such materials whilst in transit;
             b.   ensure that consignments are suitably labelled with end user name, department and
                  NSW Health internal order number and are accompanied by delivery/advice notes;
                  and
             c.   ensure that written confirmation of internal deliveries are obtained when materials or
                  equipment are delivered to the point of use/end user and that copies of that
                  confirmation are passed to the Project Director.

17.9     GENERAL

             a.   The Project Company shall ensure that a full audit trail of all activities involved in
                  operating and managing the Materials Management Service are implemented and
                  adhered to at all times. The audit trail shall be endorsed prior to implementation by
                  the Project Director and shall be available for Project Director inspection at all times.
             b.   The Project Company shall retain responsibility for all materials from the point of
                  receipt until they pass to the custody of a representative of the NSW Health.

17.10    MEDICAL GAS SERVICES

The Project Company shall provide a Medical Gas Service, which shall comprise:

             a.   requisitioning of medical gas supplies through the NSW Health’s materials
                  management system;
             b.   regularly checking medical gas levels to ensure they do not fall below levels agreed
                  with the Project Director;
             c.   connection of medical gas cylinders to medical gas infrastructure including
                  maintenance of connections;
             d.   maintenance of medical gas infrastructure in accordance with the Minimum
                  Maintenance and Performance Standards; and
             e.   ensuring adequate back-up and mobile supplies of medical gas is available at all
                  times and ensure there is no disruption to the medical gas supply.




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17.11    COURIER SERVICES

             a.   The Project Company shall establish an effective and user-friendly system to provide
                  a courier service between Health Facilities which shall include, but not be limited to:
                     i. re-directing incorrectly addressed mail as appropriate;
                     ii. collecting mail from the appropriate wards and departments;
                    iii. securing all mail;
                    iv. delivering all courier deliveries and recorded deliveries;
                    v. take all precautions as may be reasonably required during security alerts.

17.12    SPECIFIC REPORTING REQUIREMENTS

             a.   The Project Company shall include with the Monthly Report a summary, for the
                  previous month of:
                     i. stock and on stock usage;
                     ii. average on stock levels for department and wards;
                    iii. persistent requirements for Top up Services; and
                    iv. any stock outs that may of occurred.




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APPENDIX A –           FULL     MINIMUM       MAINTENANCE             AND      PERFORMANCE
STANDARDS


NOTE:      WHERE POSSIBLE, WORDS USED TO DESCRIBE BUILDING ELEMENTS
WITHIN ARE DEFINED IN DETAIL IN THE “GLOSSARY OF BUILDING TERMS”, SAA
HB50-1994.


This document provides the Full Minimum Maintenance and Performance Standards that the
Project Company is to comply with for each applicable Health Facility as set out in Table 3 of
this specification. This document represents the level of performance standard considered
acceptable for those Health Facilities. The Project Company shall refer to these standards
when assessing compliance with the requirements set out in this specification.

NSW Health has also included examples (visual representations), where possible, to provide
more clarity around the performance standards and aesthetic standard obligations. The
Project Company and Project Director may use these examples to more easily identify
ongoing compliance with the performance standards and aesthetic standard obligations.
These examples shall only be used as a guide and for avoidance of doubt; the written text
shall take precedence in areas of any ambiguity and interpretation of these obligations.

Where the performance and aesthetic standards are not fully represented or described in
this document, or where there is any further ambiguity or discrepancy in the interpretation of
the obligations set out in Appendix A, the Project Director shall, acting reasonably, determine
the most appropriate standard, considering the following:

        The original intent of the obligation and the need to maintain the Health Facilities
         at an appropriate visual and operational standard.
        Compliance with Laws and Consents.
        The impacts to the provision of Health Functions.
        Any other information deemed relevant by the Project Director.




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Summary of Building Elements

             1)  ALL ELEMENTS AND ASSEMBLIES
             2)  SUBSTRUCTURE
             3)  SUPERSTRUCTURE
             4)  ROOFING
             5)  WINDOWS, DOORS (inc. frames), HATCHES, SHUTTERS (internal and
                 external), SHADING DEVICES AND WIND BREAKS
             6) WALLS (external)
             7) STORMWATER INSTALLATION
             8) WALLS AND WALL COVERINGS (internal)
             9) FLOORS AND FLOOR COVERINGS (internal and external)
             10) CEILINGS AND SOFFITS (internal and external)
             11) FF & FE (excluding Clinical Equipment)
             12) FENCES GATES AND GRILLES
             13) EXTERNAL MOVEMENT AREAS
             14) ELECTRICAL INSTALLATION AND COMMUNICATION / INFORMATION
                 TECHNOLOGY INSTALLATION
             15) FIRE PROTECTION SYSTEMS
             16) SECURITY
             17) CLINICAL EQUIPMENT
             18) WATER INSTALLATION
             19) SEWERAGE SYSTEM (Excluding Latent Defects)
             20) MECHANICAL SERVICES
             21) GAS SERVICE
             22) MEDICAL GASES
             23) FITINGS AND FIXURES FOR HYDRAULIC SERVICES (Sanitary Plumbing,
                 Water and Gas Services)
             24) PUMPS AND MOTORS
             25) HANDRAILS, BALUSTRADES, WALL BUFFERS AND LADDERS
             26) GROUNDS AND GARDEN
             27) SWIMMING POOLS (Indoor and Outdoor)
             28) HYDROTHERAPY POOL




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1) ALL ELEMENTS AND ASSEMBLIES (detailed within this Appendix A)


a) Performance Standards – All Elements and assemblies)

Minimum Standard              Obligation for each Building Element
(Applicable to all Elements
                               Fit for Intended Purpose.
that make up the Health
Facilities)                    Complies with relevant Australian Standards, Building Codes, Policy
                                  and Statutory & Local Authority requirements.

                               Minimum acoustic performance requirements comply with the relevant
                                  Australian Standards for all Programmed Replacement Maintenance.

                               Complies with design and performance standards nominated in the
                                  Facility Specifications.

                               Complies with all relevant manufacturers maintenance specifications
                                  to ensure warranties and guarantees are in place.
                               Safe and structurally sound.
                               Securely fixed.
                               Adequately protected.
                               Complete and operational. No noisy, missing, loose, vibrating or
                                  deteriorated components

                               Free of noticeable corrosion, cracking, decay, fractures, splits, holes,
                                  delamination, spalling and mould growth.

                               Free of noticeable sagging, distortion or displacement.
                               Clean and free of debris.
                               No substantial discolouration for visible elements.
                               Passes all required performance tests and certification is current.
                               Weathertight.
                               All Engineering Services are provided with the required redundancy
                                  and reliability for the Emergency Backups Systems and Essential
                                  Services.

                               All Engineering Services have the required spare capacity
                               The Environmental Conditions for Engineering Services comply with
                                  the design and performance requirements of the Facility Specification
                                  except where identified in section 2(d) of Appendix B of the Services
                                  Specification.

                               Minimum replacement size for all elements: one matching length,
                                  sheet or single component.




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b) Aesthetic Standards – All Elements and assemblies)
(Applicable       to   all
                              Have no noticeable blistering or bubbling and free from minor
Elements that make up            blemishes.
the Health Facilities)
                              Be watertight (where required).
                              Have all grouting and sealants complete.
                              Have no chips and exhibit no lifting.
                              Have no noticeable discolouration, loss of print or pattern on wallpaper
                                 or transfers;

                              Have a continuous, unbroken finishing coat;
                              Have no exposure of or lifting of coating material from substrate;
                              Have uniform colour and coating thickness;
                              Have no chalking; and
                              Have coating systems and sign writing to signs that comply with
                                 Relevant Authority requirements.




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2) SUBSTRUCTURE

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                Obligation for each Building Element
(i) Site preparation, bulk       No subsidence.
earthworks,          detail
excavation                       Bad ground conditions rectified.
                                 No contamination.
                                 Designed bearing pressures achieved.


(ii) Piling and retaining        Fully supported at all bearing points.
Structures:  piles, piers,
sheet piling, diaphragm          No subsidence or differential settlement.
walls
Retaining wall Structures        Fully supported at all bearing points.
                                 No subsidence or differential settlement.
                                 Retains intended materials.
                                 Drainage system operates.
                                 Does not retain water or ground water (where applicable).
                                 No displacement.


(iii) Foundation Structures:
                                 Fully supported at all bearing points.
strip footings, pad footings,
pile/pier    caps,    footing    No subsidence or differential settlement.
beams


(iv)    Slab      Structures:
                                 Fully supported at all bearing points.
basement/ground         slabs
poured       on       ground,    No floor movement or springiness as a result of structural inadequacy.
Cementitious       toppings,
Ramp      Structures,    slab    Watertight.
thickenings
                                 No subsidence or differential settlement.
                                 No blocked weepholes or ventilation penetrations.
                                 Uniform and even surface.
                                 No trip hazards.
                                 Meets relevant Australian Standards for deflection.




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3) SUPERSTRUCTURE

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                 Obligation for each Building Element
(i) Columns Structures            Fully supported at all bearing points.
                                  No subsidence or differential settlement.
                                  Meets relevant Australian Standards for deflection.


(ii) Upper Floor and Beam         Fully supported at all bearing points.
Structures,         Decks,
Balconies                         No floor movement or springiness as a result of structural inadequacy.
                                  No subsidence or differential settlement.
                                  Uniform and even surface.
                                  No trip hazards.
                                  Meets relevant Australian Standards for deflection.


(iii) Stair Structures            Fully supported at all bearing points.
                                  No movement or springiness as a result of structural inadequacy.
                                  Spans between floor levels.




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4) ROOFING (all types)

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                          Obligation for each Building Element
(i) Roof, Awning, Covered Walkways,          Free of noticeable sagging, distortion or displacement.
Terraces,    Shade    and   Pergola           weathertight (excludes shade and pergola structures).
Structures
                                             Free of rust and appropriately coated.


(ii) Roofing (inc Flashings, Cappings,     Disperses water to collection and distribution points.
Skylights, Other Roof Penetrations,        Full cover or thermal and/or sound installation.
Bird/Vermin Proofing)
                                           Weathertight (where applicable).
                                           Free of rust and appropriately coated.


(iii) Roof Space                           Roof and ceiling structure are structurally sound.
                                           Has adequate ventilation.
                                           Full cover of thermal and/or sound installation.



Example(s)


              Meets Standard                   Nearly meets Standard              Does Not Meet Standard
                (Passes)                             (Just fails)                         (Fails)




Roof is securely fixed, functioning and    Sagging indicates a problem          Metal sheeting and ridge
weatherproof.                              with the roof framing.               capping severely corroded.
                                                                                Weather infiltration into the
                                                                                roof space affecting the
                                                                                structure and ceiling.




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b) Aesthetic Standard Obligations for all elements listed above

    The surface is clean and intact with no evidence of corrosion.
. Example(s)
              Meets Standard                     Nearly meets Standard             Does Not Meet Standard
                (Passes)                               (Just fails)                        (Fails)




Finish in good condition                     Finish to concrete tiles has       Galvanised finish has failed
                                             faded (can be re-painted).




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5) WINDOWS, DOORS (inc. frames), HATCHES, SHUTTERS
(internal and external), SHADING DEVICES AND WIND BREAKS

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)
Minimum Standard                 Obligation for each Building Element
(i) Frame, Door Leaf, Window      Disperses water to external (external assembly).
Sash,      Louvre,     Access
                                  Free of Damage.
Openings, Window Hardware,
Door     Furniture,   Remote      Movable components operate freely & smoothly.
Controls, Glazing, Panels, Sun    Internal and external surfaces of window glazing shall be free of
Screen, Screen Component           substantial marks, dust, smudges and other foreign matter that
                                   prevents visibility.


Example(s)


          Meets Standard                Nearly meets Standard              Does Not Meet Standard
            (Passes)                          (Just fails)                         (Fails)




Window is fully operable and      Cracks in the corner of the sash.      Broken glazing. Sash is
satisfactory in accordance to     Beginning to lose structural           jammed making the window
standards. Free of cracks and     integrity.                             inoperable
damages.




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b) Aesthetic Standard Obligations for all elements listed above
The surface finish is clean and intact with no evidence of corrosion or discolouration.

Example(s)
          Meets Standard                     Nearly meets Standard               Does Not Meet Standard
            (Passes)                               (Just fails)                         (Fails)




Anodised surface           intact.   No   Surface with minor scratches       Anodised surface damaged and
fading or corrosion.                      and    some   fading.  Minor       aluminium   substrate  heavily
                                          corrosion.                         corroded.




Paint surface intact. No chalking,        Paint   surface    intact.   No    Paint surface damaged. Signs of
fading, chipping or corrosion.            corrosion.   Minor     chalking,   corrosion, paint chipped, peeled
                                          fading and chipping                or substrate exposed




No damage and well secured.               Significant     marks       and    Finish on door is Excessively
                                          scratches.                         worn




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6) WALLS (external)

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                   Obligation for each Building Element
(i) Structure                       Weathertight.
                                    Windproof


(ii)   Facings/      Cladding,        Disperses water externally.
Exposed Surfaces of Wall              Complete.
Structure (External)                  Free of damp spots on internal face.
                                      Full cover of thermal and/or sound insulation (where provided).
                                      No blocked weepholes or ventilation penetrations.


(iii)    Expansion        Joint,    No trips or protruding components.
Contraction Joint, Slip Joint,      Allows for movement of assemblies whilst maintaining stability,
Control Joint                        alignment and performance.
(also applies to all, including
but not limited to, pathways,
carparks           hardstands,
retaining walls etc)
(iv) Render, Paint Finishes         Waterproof.
                                    Free of significant peeling or chipping.
                                    Free of significant defects affecting surface texture and colour.

Example(s)


         Meets Standard                  Nearly meets Standard                 Does Not Meet Standard
           (Passes)                            (Just fails)                            (Fails)




Wall intact without any signs of     Cracking in brickwork. May not be     Large cracking indicates           a
structural stress.                   a serious structural problem, but     serious structural problem.
                                     waterproofing compromised due
                                     to the cracking.




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b) Aesthetic Standard Obligations for all elements listed above
The finish is clean and intact with no significant signs of staining or discolouration.

Example(s)
         Meets Standard                    Nearly meets Standard                  Does Not Meet Standard
           (Passes)                              (Just fails)                             (Fails)




Surface is clean and unmarked.        Blockwork surface shows slight          Blockwork      surface     shows
No staining. No efflorescence.        evidence     of  staining   or          significant signs of     staining,
                                      efflorescence.                          efflorescence.




Zinc    wall    cladding.    Pre-     Pre-weathered surface intact with       Zinc sheet showing signs of
weathered surface intact. No          minor evidence of discolouration,       corrosion, severe discolouration,
discolouration or corrosion.          physical or hail damage. Some oil       severe physical damage or
                                      canning.                                perforation.




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7) STORMWATER INSTALLATION

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                       Obligation for each Building Element
(i) Roof Gutters & Downpipes
                                        Collects and disperses water to appropriate outlets.
                                        Nil leaks.
                                        No surcharging.
                                        Leaf guards & stops are installed (where required).
                                        Does not surcharge or overflow.
                                        Does not hold water;
                                        Free of debris.

(ii) Surface Channels, Kerb and
                                        Intercepts and collects surface water as intended.
Gutter, Swales
                                        Disperses water to outlets or collection points without restriction.
                                        No trip hazards.
                                        Grade and alignment maintained.
                                        Erosion of surface adjacent to stormwater installation caused by
                                           inadequate drainage design.
(iii) Piping, Subsoil Drain, Culvert
                                        Nil leaks.
                                        No surcharges causing wet spots, subsidence or scouring.
                                        Provides safe conveyance of stormwater to stormwater main or
                                           disposal system.

                                        Adequate separation or fencing (safe).
                                        Grade and alignment maintained.

(iv) Values and Metering
                                        Effective.
                                        Readable.



(v)    Retention,  Sedimentation,
                                        Contains, controls or detains stormwater during peak runoff without
Detention Tanks or Ponds, Water
                                           surcharge or flooding.
Storage Tank (excluding latent
defects)                                Traps suspended matter or debris whilst allowing water to flow at
                                           intended flow rate.
                                        No leaks causing wet spots, subsidence or scouring.
                                        Adequate separation or fencing of tank or pond i.e. safe.




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b) Aesthetic Standard Obligations for all elements listed above
The surface finish is clean intact with no evidence of corrosion or discolouration.

Example(s)
              Meets Standard                      Nearly meets Standard                   Does Not Meet Standard
                (Passes)                                (Just fails)                              (Fails)




Stainless steel downpipe. Surface            Surface shows minor evidence             S/S surface heavily corroded and
shows no significant signs of corrosion.     of corrosion.                            physically damaged.




Gutter in place, securely fixed and in       Paint is beginning to peel.              Heavily corroded downpipe
good condition                               Starting to show evidence of
                                             corrosion.




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8) WALLS AND WALL COVERINGS (internal)

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                     Obligation for each Building Element
(i) Structure: Including Fixed         Weathertight
Walls,     Operable     Walls,
Screen Walls
(ii) Resilient     and    Textile      No surface penetrations, tears, lifting at edges or corners.
Coverings
                                       No loose threads.
                                       No blistering or bubbling.


(iii) Wall Tiling         (Rigid),     Watertight (where required);
Splashbacks,              Writing
                                       All grouting and sealants complete;
Boards
                                       No chips;
                                       No lifting.


(iv) Lightweight Aggregate             No exposure of or lifting of covering from lining.
Coverings, Thermal &/or
                                       Free of defects affecting surface texture or colour.
Sound Insulation System,
Wallpaper, Skirting                    Continuous over area of cover.
                                       No Discolouration, loss of print or pattern on wallpaper or transfers.


(v)   Linings:         (Internal),      Free of damp spots, efflorescence.
Screens
                                        No evidence of watermarks.
                                        Full cover of thermal and/or sound insulation system (where required).
                                         No blocked ventilation penetrations.

(vi) Paint, Plaster Coatings            No evidence of water marks.
                                        Free of defects affecting surface texture or colour.
                                        Free of significant peeling or chipping




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Example(s)


        Meets Standard                  Nearly meets Standard                   Does Not Meet Standard
           (Passes)                           (Just fails)                              (Fails)




Plasterboard     stud     wall.   Excessive chipping and wearing of        Large holes in the internal wall
Structurally sound. Cornice,      the wall surface                         cladding
skirting,    moulding      and
architraves securely fixed and
free from damage. Free from
peeling.




b) Aesthetic Standard Obligations for all elements listed above
When clean has a near new appearance. No staining, peeling or discolouration of the surface finish.

Example(s)
        Meets Standard                  Nearly meets Standard                   Does Not Meet Standard
           (Passes)                           (Just fails)                              (Fails)




Wall clean with no marking        Discolouration of wall with gauging in   Wall finish completely peeling away
                                  finish.                                  from wall.




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9) FLOORS AND FLOOR COVERINGS (internal and external)

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                           Obligation for each Building Element
(i) Floor Structure , Stair                  Watertight.
Structure, Ramp Structure (Inc
                                             No trip hazards.
Substructure)
                                             Fully supported at all bearing points.
                                             No floor movement or springiness as a result of structural
                                              inadequacy;
                                             No subsidence or differential settlement;
                                             No blocked weepholes or ventilation penetrations;
                                             Uniform and even surface.


(ii) Flooring                                Capable of supporting all loads.
                                             No trips.
                                             No splinters.
                                             No creaking or squeaking.
                                             Watertight and/or no damp spots.


(iii) Vapour Barrier, DPC,                   Continuous.
Termite     Shielding    and
                                             Impervious.
Capping, Vermin Proofing
                                             Located and finished at correct level.
                                             Protected (vapour barrier, DPC only).


(iv) Subfloor Space                          Cross ventilation to materials susceptible to decay is permitted.
                                             Disperses surface water from under building.
                                             Access is lockable.
                                             Has adequate ventilation.
                                             No evidence of termite or fungal activity.
                                             No evidence of condensation, dampness or musty odours.
(v)  Resilient       and         Textile     No trip hazards.
Coverings
                                             Watertight (where required).
                                             Disperses water to external or to drains.
                                             No blistering or bubbling.
                                             No lifting, tears or cracking at joints or corners.


(vi) Carpets and Mats                        No trip hazards;
                                             No grease or significant permanent marking;
                                             No lifting.



(vii) Floor Tiling (Rigid),                  No trips.
Terrazzo, Granolithic Finish,
                                             Disperses water to external or to drains.
Parquetry, Epoxy Flooring
                                             No chips.
                                             All grouting and sealants complete.
                                               No lifting.

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Example(s)


          Meets Standard                   Nearly meets Standard                 Does Not Meet Standard
            (Passes)                            (Just fails )                            (Fails)




Lino surface clean and intact.        Unprotected     gap.        Conduit     Hole penetration through lino
                                      exposed. Tiles missing.                 surface and slab floor beneath


b) Aesthetic Standard Obligations for all elements listed above
Free from major defects with finishes suitably clean. No staining or discolouration.

Example(s)
          Meets Standard                   Nearly meets Standard                Does Not Meet Standard
            (Passes)                             (Just fails)                           (Fails)




Vinyl. Retains new appearance.        Has excessive scratches and           Worn through and not acceptable
                                      large stained areas.                  aesthetically.




Tiles. Has minor marks and            Has numerous scratches, stains,       Has numerous scratches, stains,
stains but acceptable.                discoloured   grout.      Poor        cracks,    loose  tiles,  poor
                                      appearance.                           junctions, discoloured grout.
                                                                            Visually poor.




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Carpet. Clean with minor stains   Stains and tracking to such an      Visually unacceptable because of
only. Visually acceptable..       extent, that it is visually poor.   number of defects – stains,
                                                                      tracking, poor joints, threadbare.




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10) CEILINGS AND SOFFITS (internal and external)

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)
Minimum Standard                   Obligation for each Building Element
(i) Framing, Suspension or           Free of damp spots or water stains.
Support   System,  Linings,          Provides an effective seal against falling dust from floor or ceiling
Cornice
                                      space above.
                                     Full cover of thermal and/or sound insulation system (where
                                      required).


(ii)  Lightweight Aggregate          No exposure of or lifting of covering from lining.
Coverings,    Thermal  &/or
                                     Free of defects affecting surface texture or colour.
Sound Insulation System,
Ceiling Paper                        Continuous over area of cover.
                                     No discolouration1 loss of print or pattern on ceiling paper or
                                      transfers.


Example(s)


         Meets Standard                  Nearly meets Standard                 Does Not Meet Standard
           (Passes)                            (Just fails)                            (Fails)




Structurally sound. No cracks or    Minor damaged and ill-fitting tiles.   Ill-fitting tiles, damaged   tiles,
damage. Securely fixed.             Poor wall/ceiling junction             sagging system.




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b) Aesthetic Standard Obligations for all elements listed above
Surface remains intact, clean and undamaged. No cracks, sagging, mould or discolouration.

Example(s)
          Meets Standard                   Nearly meets Standard                Does Not Meet Standard
            (Passes)                             (Just fails)                          (Fails)




Clean, damage free ceiling.             Staining or discolouration of       Suspended ceiling damaged and
                                        ceiling.                            requires replacing.




FC Soffit. Acrylic paint finishes       Acrylic paint finish is beginning   Acrylic paint finish is peeling,
fully intact, no fading, no chalking,   to peel, fade, chalk or show        fading, chalked or is damaged.
and no damage.                          early signs of damage.




Plywood        soffit.  Polyurethane    Polyurethane           finishes     Polyurethane finish is peeling,
finish fully intact, clear and glossy   beginning to show signs of          and discoloured and matt surface.
surface.                                degradation      such        as
                                        cloudiness, loss of gloss and
                                        some physical damage.




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Retains original        as       installed   Minor marks and blemishes,       Ceiling lining finish completely
appearance.                                  minor cracks and visually not    peeling.            Unacceptable
                                             satisfactory.                    appearance.




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11) FF&FE (excluding CLASS B Equipment)

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                    Obligation for each Building Element
(i) General (for all FF&FE          Fixed FF&FE
where relevant)
                                     Securely fixed with no sharp edges or cracks.
                                     No cracking, no leakage, cleanable.
                                     Free from surface defects.
                                     Structurally sound.
                                    Portable FF&FE

                                     No sharp edges or cracks.
                                     No cracking, no leakage, cleanable.
                                     Free from surface defects.
                                     Structurally sound.
(ii)     Fixed:      Cupboards,
                                     Movable components operate freely & smoothly.
Benches, Shelves, Display &
Storage Cabinets, Mirrors,           No cracked or broken glazing, mirrors (including stainless steel
Coat      Racks,      Chalk    &        mirrors).
Whiteboards,       Noticeboards,
Seating, lockers, bookcases,         No lifting of covering or surface.
workstations, IT carrel, lectern,
flagpole/s,     bicycle    racks,
Display panel, step stools,
Internal Guard Rails, Joinery
(iii) Loose furniture Including
                                     Surfaces are smooth and even.
chairs, tables, stools.
                                     Furniture is matching in colour, size and style (if appropriate)
                                        throughout a room/area.
                                     Aligned.


(iv) Curtains and Blinds,
                                     No tears, holes or splits.
including stage curtains
                                     Operates smoothly and easily.
                                     No worn material.


(v)   Non-statutory signage,
                                     Clear and easy to read.
hospital signs and directional
signage                              Facilitates direction within the hospital.




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b) Aesthetic Standard Obligations for all elements listed above

Finishes and surfaces clean with no scratching, tearing, significant wearing or discolouration.

Example(s)

          Meets Standard                      Nearly meets Standard                Does Not Meet Standard
            (Passes)                                (Just fails)                           (Fails)




Laminates. No Scratches, chips             Slight scratching and staining.     Scratches, chips, holes, stains,
                                                                               delamination from sub-strate and
                                                                               failed junctions.




Painted MDF.          Minor      visible   Minor Damage to paint finish.       Failed paint finish, expanded
scratches.                                                                     product caused by moisture
                                                                               penetration




Fabric and Upholstery in good              Stains and minor threading          Stains, threadbare armrest corners
condition                                  worn away on corners.               worn away.




Reconstituted     Stone/Corian.            Surface scratching and sub-         Warping and chipping on corners.
Minor scratches and marks and              strate stains.                      Laminate finish lifted.
no stains.
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NSW Health                                                    Orange and Associated Health Services PPP Project




Stainless Steel in good condition,   Sink with minor holes at wall   Excessive      staining.     Poorly
clean and free of bacteria           junction.                       cleaned.




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12) FENCES GATES AND GRILLES

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                     Obligation for each Building Element
(i)  Solid Wall,          Framed       No blocked weepholes.
(Security & Non           Security
                                       In alignment.
Fencing)

(ii) Panelling, Mesh, Wire             Provides an effective barrier for current use.
(Security & Non Security
                                       In alignment.
Fencing)

(iii) Gates, Security Gates            Movable components operate smoothly and easily.
(Hinged, Sliding or Folding),
                                       Lockable (where applicable).
Grilles, Security Grilles
                                       In alignment.



Example(s)


         Meets Standard                    Nearly meets Standard                 Does Not Meet Standard
           (Passes)                              (Just fails)                            (Fails)




Complete. No gaps or missing          Security fence intact. Slightly        Dented panels. Graffiti.
components                            dented, but does not compromise
                                      security




Support Services Specification                           136                                            December 07
NSW Health                                                     Orange and Associated Health Services PPP Project




b) Aesthetic Standard Obligations for all elements listed above
Finishes are intact.

Example(s)
         Meets Standard                Nearly meets Standard                Does Not Meet Standard
           (Passes)                          (Just fails)                           (Fails)




Undamaged. Surface clean and     Graffiti requires cleaning.             Incompatible materials used for
intact.                                                                  repairs looks unsightly.




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NSW Health                                                         Orange and Associated Health Services PPP Project




13) EXTERNAL MOVEMENT AREAS

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                    Obligation for each Building Element
(i) Footpaths, Ramps, Stairs,         Disperses water to drainage system.
Bridges (including between
                                      Free of pot holes and trip hazards.
Buildings),      Decks,   Roads,
Carparks,           Playgrounds,      Free of bulges, swellings, depressions indicating sub-base or sub-
Assembly quadrangle, Bicycle           grade failure.
Storage Area, Mowing Strips,          Free of litter and foreign matter such as stones, brick, glass and
Helicopter              Landings,      animal faeces.
Hardcourts eg. Cricket, Tennis,
Basketball etc and synthetic          No uplifting or sinking across joints.
turf installations                    Of a level surface with sufficient gradient to allow surface water run-
                                       off.
                                      Free of weeds, moss or other extraneous growth.


(ii) Speed Humps, Animal              No ponding of water.
Grids, Bump Bars, Corner
                                      Free from erosion or displacement of components.
Guards, Fenders, Bollards,
Road Safety Signs, Hob
Example(s)


          Meets Standard                  Nearly meets Standard                    Does Not Meet Standard
            (Passes)                            (Just fails)                               (Fails)




Path contains no hazards to          Path has been severely tilted and          Excessive damage to path and
pedestrians.                         uplifted. Prevents access for              missing sections. Uneven grade
                                     wheel chairs or walking frames.




Carpark Hob-stops securely fixed     Moved from intended position.              Damaged and displaced. Not
in place. No damage                  Breakdown of fixing.                       serving intended purpose.




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b) Aesthetic Standard Obligations for all elements listed above
Finishes intact and not significantly worn. Carparks clearly marked.

Example(s)
          Meets Standard                   Nearly meets Standard                  Does Not Meet Standard
            (Passes)                             (Just fails)                             (Fails)




Path is continuous and level with     Worn     pavers     but     remains    Entry into carpark wearing away
even grades.                          useable.




Bollard is in tact, free         of   Paint peeling. May          not   be   The bollard does not serve its
scratches and any marking             properly visible at night              purpose as it has been knocked
                                                                             over, the paint has peeled off and
                                                                             the concrete has cracked




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14) ELECTRICAL INSTALLATION AND COMMUNICATION                                                                  /
INFORMATION TECHNOLOGY INSTALLATION

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)
Minimum Standard                    Obligation for each Building Element
(i) Wiring Systems                      Not overloaded.
(ii) Telephone switchboards,            Not constitute a fire hazard.
Main switchboards, Distribution
Boards, PABX, Link Boxes,               Not overloaded.
Control Panels, Enclosures,             Easily accessible.
Lightning Protection, Padmount
Substations,     Metering     &         Clean free area surrounding Assemblies.
Measuring FF&FE                         All tubes or lamps operate with no signs of deterioration.
(iii)  Electrical   Accessories         Not constitute a fire hazard.
(including but not limited to
switches, power outlets, Laser          Operate effectively
Outlets,    Speed    Controller,
Timer, PE cells, Thermostat,
Energy Con servation Device,
Swipe Card Reader, Infra Red
Locators,     RCD Protection,
Patient     Services     Panels,
Electrical Latch Lockset
(iv) Electrical FF&FE and Un-           Not constitute a fire hazard.
Interruptible Power Systems
including      generators      or       Bearings not noisy or worn.
generator      set,     generator       Includes all required safety grilles, guards, enclosures.
enclosure, Mobile Generators,
transformer and transformer             Provides safe and reliable un-interruptible power for electrical
enclosures,      batteries   and         services to the requirements of the facilities
battery     enclosures,     solar
collector and solar collector
enclosure, telephones, satellite
dish.
(v) IT cabling                          Not constitute a fire hazard.
                                        Regular tests/inspection carried out
(vi) IT equipment including:         Not constitute a fire hazard.
Hubs, Cabinets, cabling
                                     Regular tests/inspection carried out.
                                     All statutory certificates and licences are current
(vii)     Luminaries.     (inc.         Provides emergency evacuation lighting to the requirements of the
Emergency, Fire Lighting and             facilities.
Exit,    Security,    External
Lighting, Fluorescent lamps,            All tubes or lamps operate with no signs of visual deterioration.
Examination lights, Surgical            Lux levels meet Policy and original design tolerance.
Lights,    Grounds,   Helipad
Lighting, General Lighting &
Supports)
(viii) MATV System
                                     Provides clear picture and sound quality for all required channels.
                                     Regular tests/inspections carried out
(ix) E.W.I.S System
                                     Compatibility with other systems.
Baby Monitoring/Alarm System
Swipe Card, electronic Access,       Regular tests/inspections carried out.
panic Systems



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(x) Master Clock System
                                   Provides accurate and self-correcting time-keeping
                                   Regular tests/inspections carried out
(xi) Public Address system
                                   Provides public address from a permanently installed system to a
                                      portable system to the requirements of the facilities.
                                   Able to facilitate communication internally and externally.
                                   All statutory certificates and licences are current.


(xii) Communication & IT
                                   All necessary communication & IT services to operate in temporary
Sundries:
                                      location to same standard as new permanent location.
Temporary location of ICU in
CCU                                All statutory certificates and licences are current
System integration


(xiii)  Nurse Call       System
                                   Easy to use by patients.
including:
Nurse call reporting system        Easy to clean.
Patient wandering system
                                   Not constitute a fire hazard.
Nurse call equipment
                                   All statutory certificates and licences are current
(xiv) BMCS
                                   Regular tests/inspections carried out.
                                   Provide full and effective control of services as described in the
                                      Engineering Brief in Schedule 4
(xv) Passenger Lifts (Including
                                   Provides safe and reliable vertical transport.
stairway Lifts
                                   Regular tests/inspections carried out.
                                   Operational to the manufacturer’s requirements
Example(s)


          Meets Standard                 Nearly meets Standard                 Does Not Meet Standard
            (Passes)                           (Just fails)                            (Fails)




Power point securely fixed and      Old and switch loose                   Mould and moisture build up.
operates                                                                   Safety concern




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NSW Health                                                 Orange and Associated Health Services PPP Project




b) Aesthetic Standard Obligations for all elements listed above



Example(s)
          Meets Standard            Nearly meets Standard                Does Not Meet Standard
            (Passes)                      (Just fails)                           (Fails)




Free of defects and switches are   Slightly cracked and marked      Mould bu ild up on finishes
clean




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NSW Health                                                         Orange and Associated Health Services PPP Project




15) FIRE PROTECTION SYSTEMS

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                   Obligation for each Building Element
(i)      Fire    Resisting
                                    Construction complies with BCA requirements.
Construction   &   Smoke
Control Systems
(ii)  Fire   and   Smoke
                                    Regular inspections/tests carried out.
Detection, VESDA Systems,
and Alarm Systems
(iii)  Fire       Extinguishing
                                    Reticulates water to outlets with pressure in accordance with BCA.
Services
                                    Fire hydrant/hose reel points identified per BCA.
                                    Nil leaks.
                                    Regular inspections/tests carried out.


(iv)  Fire        Extinguishing
                                    Nil leaks;
Equipment
                                    Clean free area to perimeter of Sub-Assembly;
                                    Regular inspections/tests carried out.


(v) Fire Panels,           Mimic
                                    Regular inspections/tests carried out.
Display     Panels          and
Detection System                    Is readily accessible.



Example(s)


         Meets Standard                   Nearly meets Standard               Does Not Meet Standard
              (Passes)                            (Just fails)                           (Fails)




Fire Extinguisher is located in       Fire hose has a missing nozzle     Gauge indicates that Fire
correct place and in good                                                Extinguisher is empty and needs
condition.                                                               recharging




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NSW Health                                                       Orange and Associated Health Services PPP Project




16) SECURITY SYSTEMS

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                 Obligation for each Building Element
(i)    Electronic    Security    In addition to the applicable standards for electrical installation and
Systems including:               Communication / Information Technology Installation, the Security systems
Intruder detection and alarm     must:
system
                                  meet the requirements of the Facility Specification Operating Design
CCTV (including monitors)            Brief. and
Mobile duress alarm
                                  have regular tests/inspections carried out.
Fixed duress alarm
Baby        Monitoring/Alarm
System




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NSW Health                                                    Orange and Associated Health Services PPP Project




17) CLASS B EQUIPMENT

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                 Obligation for each Building Element
(i) Class B Equipment               Fit for purpose intended by the manufacturer
                                    Complies with manufacturer’s maintenance instructions.
                                    Good device interconnection and communication capabilities where
                                     appropriate.
                                    Where present, controls should be well designed, visible, clearly
                                     identified with self-evident functions, and should be protected
                                     against accidental setting changes.
                                    Labels and markings should be clear, legible and durable enough to
                                     withstand routine cleaning and normal wear.
                                    Appropriate warning legends should be provided on devices where
                                     required.
                                    Visual displays should be easily readable under all ambient lighting
                                     conditions where present and appropriate.
                                    Good protection against fluid spills and ingress of fluids.
                                    Comprehensive safety, fail-safe and interlock features Easy to clean
                                     and decontaminate.
                                    Abbreviated operating instructions included on or with the unit
                                     where appropriate.




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18) WATER INSTALLATION

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                         Obligation for each Building Element
(i) Above        Ground          Water     Hygienic storage suitable for drinking (where applicable).
Storage
                                           Nil leaks.
                                           No sludge build up.
                                           Adequate separation or fencing of storage component (safe).
                                           No corrosion has entered the water system.


(ii) Water Service (Cold)                  Nil leaks.
including irrigation systems
                                           Reticulates cold water to outlets with adequate pressure at peak
                                            usage periods.
                                           No corrosion has entered the water system.


(iii) Hot and Warm Water                   Nil leaks.
Service. Heating Water Boilers
                                           Reticulates hot and warm water to outlets at required temperature
                                            and adequate pressure for peak usage periods.
                                           Protected from damage and heat loss.
                                           Has sufficient cover or isolated to prevent human contact, (safe).
                                           No corrosion has entered the water system.


(iv) Valves/Sub Metering                  Nil leaks.
(v) Water Treatment              Plant    No bacteria or Legionella build up.
(Renal Dialysis)
                                          Operating effectively.
                                          Reliable.




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19) SEWERAGE SYSTEM

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                          Obligation for each Building Element
(i) Waste & Soil Fixtures                  Nil leaks.
                                           Free of defects that compromise hygiene.
                                           Contains odours produced.


(ii) Sewer & Waste Piping (Soil            Nil leaks;
Piping)                                    No surcharging;
                                           Provides safe conveyance of sewage or waste to disposal system;
                                           Contains odours produced;
                                           Grade and alignment maintained.


(iii) Sewage & Waste Disposal              No protruding or exposed components (unsafe).
System
                                           Nil leaks.
                                           Hygienic storage and/or treatment of sewage or waste.
                                           No surcharging.
                                           Works efficiently.
                                           Contains odours produced.
                                           Grade and alignment maintained.



Example(s)


          Meets Standard                        Nearly meets Standard                Does Not Meet Standard
            (Passes)                                  (Just fails)                           (Fails)




Toilet is securely          fixed   and    Seat broken away from fixing           Toilet not flushing and seat
functioning                                                                       cover is broken away from its
                                                                                  fixings. Cistern damaged and
                                                                                  not working




Support Services Specification                            147                                            December 07
NSW Health                                                            Orange and Associated Health Services PPP Project




b) Aesthetic Standard Obligations for all elements listed above
Finishes intact, clean and free from scratching or discolouration..

Example(s)
          Meets Standard                     Nearly Meets Standard                    Does Not Meet Standard
            (Passes)                              (Just Fails)                                (Fails)




Toilet surfaces clean and in good      Staining and discolouration on toilet      Porcelain finish broken down.
condition                              seat                                       Impossible to clean




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20) MECHANICAL SERVICES

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                       Obligation for each Building Element
(i) Ventilation
                                        Provides ventilation at required rate to building spaces.
                                        Provides acceptable indoor air quality to Australian Standards.
                                        Nil leaks in ductwork and pipework.
                                        Regular cleaning of filters, grilles, etc.
                                        Regular tests/inspections carried out.
                                        HEPA filters a cleaned in accordance with Policy

(ii) Ducted Central              Air
                                        Provides comfort conditions to the space at required airflow rate for
Conditioning System
                                           current use.

                                        Air tight.
                                        Regular cleaning of filters, grilles, etc.
                                        Regular tests/inspections carried out.

(iii) Evaporative       Cooling         Provides cooling to spaces in hot conditions, based on high air
system
                                           movement rates and evaporation of water.

                                        Provides cool air to space at required rate for current use.
                                        Air tight.
                                        Maintain records for each facility, of services, repairs/parts,
                                           replacements and breakdowns. Maintenance records to be signed off
                                           by serviceman and Facility Representative.

                                        Regular cleaning of filters, grilles, etc.
                                        Regular tests/inspections carried out.


(iv)   Dust          Extraction
                                        Regular cleaning of filters, grilles, etc.
Systems
                                        Regular tests/inspections carried out.



(v)      Package      Air
                                        Provides comfort conditions to the space at required airflow rate for
Conditioning Units / Split
                                           current use.
AC Systems / Single Room
Ducted AC Systems / Wall /              Air tight.
Window Mounted AC Units
                                        Regular cleaning of filters, grilles, etc.


(vi) Central and          Space
                                        Provides heating to spaces by radiant and/or convection type heaters.
Heating Systems
                                        Non-leak.
                                        Regular cleaning of filters, grilles, etc.



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(vii) Building & Monitoring &
                                  Monitors all necessary systems.
Control System (BMCS)
                                  Capable of extension without further infrastructure (i.e. head-end
                                     hardware/software or data transmission loop).


(viii) Pneumatic Tube
                                  Free of leaks affecting effective use.
                                  Free from damage or puncturing.



(ix) Chillers, Cooling Towers
and Accessories                   Regular inspections/tests/certification/water quality tests carried out.
                                  Regular cleaning of filters, grilles etc.
                                  Provides cool air to space at required rate for current use.
                                  No Legionella build up.
(x) Steam Boilers
                                  Regular inspections/tests carried out;
                                  Provides dry saturated steam in accordance with the “Engineering
                                     Brief”



b) Aesthetic Standard Obligations for all elements listed above

Surface finishes free from corrosion or discolouration.

Example(s)
         Meets Standard                       Nearly Meets Standard              Does Not Meet Standard
           (Passes)                                (Just Fails)                          (Fails)




Clean, damage free                  Finishes beginning to corrode              Significant corrosion damage
                                                                               to finishes




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NSW Health                                                              Orange and Associated Health Services PPP Project




21) GAS SERVICE

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                       Obligation for each Building Element
(i) Storage         Tanks        and
                                        Nil leaks.
Bottles (LPG)
                                        Regular inspection/tests are carried out.

(ii) Gas Reticulation (LPG &
                                        Nil leaks;
Natural Gas)
                                        Reticulates gas to fixtures at manufacturers recommended pressure
                                            and quality.


(iii) Gas     Appliances         and
                                        Nil leaks.
Fixtures
                                        Performs to manufacturer’s specification.



22) MEDICAL GASES

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)
Minimum Standard                       Obligation for each Building Element
(i) Storage                              Nil leaks.
                                         Regular inspection/tests are carried out.


(ii) Reticulation                        Nil leaks.
                                         Reticulates gas to fixtures at manufacturers recommended pressure
                                          and quality.


(iii) Appliances and Fixtures            Nil leaks.
                                         Performs to manufacturer’s specification.
                                         Regular inspection/tests are carried out.


(iv) Plant                                  Performs to manufacturer’s specification.
                                            Nil leaks.
                                            Regular inspection/tests are carried out




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23) FITINGS AND FIXURES FOR HYDRAULIC SERVICES (Sanitary
Plumbing, Water and Gas Services)

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                 Obligation for each Building Element
(i) Sanitary ware
                                  All fixtures free of chips, cracks, etc.
                                  Nil leaks.
                                  No sludge build up.


(ii) Valves
                                  Can be operated without excessive effort.
                                  Nil leaks.

(iii) Tapware
                                  Can be operated without excessive effort.
                                  Faucets and taps generally to be vandal resistant.
                                  Faucets and taps to mental health facility to be vandal and suicide
                                     resistant.

                                  Nil leaks.


Example(s)


          Meets Standard               Nearly Meets Standard                  Does Not Meet Standard
              (Passes)                          (Just Fails)                           (Fails)




Taps operate freely, do not        Tap not located in a good            Missing handle on taps and not
leak, and are securely fixed.      position causing mould build         securely fixed in position.
                                   up on brickwork and close to
                                   power outlets. Tap still serves
                                   its function.




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NSW Health                                                       Orange and Associated Health Services PPP Project




b) Aesthetic Standard Obligations for all elements listed above

Suitably clean and free from corrosion

Example(s)
          Meets Standard                 Nearly Meets Standard               Does Not Meet Standard
            (Passes)                          (Just Fails)                           (Fails)




Finishes to taps are clean and in    Tap     with  minor    surface     Excessive oxidisation      of    the
good condition.                      damage to                          surface finish.
                                     finish. Tap operates and does
                                     not leak.




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NSW Health                                                                Orange and Associated Health Services PPP Project




24) PUMPS AND MOTORS

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                   Obligation for each Building Element
(i)   Pumps           (including
                                    Provides separation from moving parts, (safe).
Accessories)
                                    Nil leaks.
                                    Regular inspections/tests carried out.
                                    All required safety guards in place.
                                    No excessive noise or vibration, or loss of efficiency.

(ii)  Motors          (excluding
                                    Provides safe storage of fuel, no leaks.
Attachments)
                                    Provides separation from moving parts, (safe).
                                    All required safety guards in place.
                                    Regular inspections/tests carried out.
                                    No excessive noise or vibration, or loss of efficiency.




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NSW Health                                                        Orange and Associated Health Services PPP Project




25) HANDRAILS,                      BALUSTRADES,                  WALL          BUFFERS              AND
LADDERS

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)
Minimum Standard                    Obligation for each Building Element
(i) Handrails, Balustrades,           Able to withstand loading without undue deflection.
Grab Rails, Ladders, Ladder           Joints will effectively resist weathering.
Cages
                                      Surfaces are smooth to the touch.


Example(s)


         Meets Standard                   Nearly meets Standard              Does Not Meet Standard
           (Passes)                             (Just fails)                         (Fails)




Railing securely fixed and in         Railing securely fixed, minor     Railing severely twisted and fixing
good condition                        scratches and paint peeling       to slab broken


b) Aesthetic Standard Obligations for all elements listed above
Surface is clean, intact with no signs of corrosion

Example(s)
         Meets Standard                   Nearly meets Standard              Does Not Meet Standard
           (Passes)                             (Just fails)                         (Fails)




Epoxy paint surface intact. No        Epoxy paint surface with minor    Complete breakdown of paint
chalking or fading                    evidence      of     corrosion.   surface, damaged and signs of
                                      Evidence of chalking or fading.   corrosion in substrate severe
                                                                        chalking or fading.




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NSW Health                                                       Orange and Associated Health Services PPP Project




Timber rail. Very minor scratches   Minor Scratches and marks.         Significant scratches and damage.
only.                                                                  Failed fixings, sagging rails




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NSW Health                                                         Orange and Associated Health Services PPP Project




26) GROUNDS AND GARDEN

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                 Obligation for each Building Element
(i) Grassed Areas
                                  Live grass, which is in healthy and vibrant growth taking into account
                                     prevailing weather conditions, seasonal requirements and functional
                                     use. Prominent grassed areas such as high use public, patient and
                                     staff areas shall have substantial grass coverage at all times.

                                  Uniform & even surface appropriate to the relevant sport or use.
                                  Free of disease affecting performance or safety.
                                  Free of litter or foreign matter such as stones, brick, glass and animal
                                     faeces.

                                  Free of noxious weeds and substantially free of weeds in well
                                     established and prominent grassed areas such as high use public,
                                     patient and staff areas .
                                  No trip hazards.
                                  Disperses water to drains.
                                  No lifting of turf.
                                  Neatly cut to the edge of any borders at a length appropriate to its
                                     function
                                  Line marking to be legible.
(ii) Garden Beds
                                  Live plants which are attractive and in healthy and vibrant growth
                                     maintained to appropriate size.

                                  Free of noxious weeds and substantially free of other weeds.
                                  Free of litter or foreign matter such as brick, glass and animal faeces.
                                  Free of disease affecting performance or safety.
                                  Uniform covering of mulch (where required).
                                     Disperses water to drains.
(iii) Trees and Shrubs
                                  Live trees and shrubs which are attractive and in healthy and vibrant
                                     growth.

                                  Free of disease affecting plant life.
                                  Free of litter or foreign matter such as stones, brick, glass and animal
                                     faeces. Growth should not adversely affect the ground or building
                                     elements.
                                  No trip hazards (roots).
                                  Well trimmed.
                                  Shrub growth to be kept within garden beds and below sill height
                                     where adjacent to windows.

                                  Trees and shrubs shall not obstruct signage or other way finding
                                     fixtures.

                                  Any works affecting trees are to be conducted in accordance with the
                                     Bathurst CMP and Bloomfield CMP.




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b) Aesthetic Standard Obligations for all elements listed above
Neat and tidy, with trees and grassed areas in a healthy condition.

Example(s)
          Meets Standard                  Nearly meets Standard               Does Not Meet Standard
            (Passes)                            (Just fails)                          (Fails)




Landscape is well planted and        Landscape does not look tidy        Landscape is completely worn out
manicured, clean and tidy            and does not look aesthetically     in well established and prominent
                                     pleasing. Overgrown.                grassed areas such as high use
                                                                         public, patient and staff areas .




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28) SWIMMING POOLS (Indoor and Outdoor)

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                 Obligation for each Building Element
(i) Floor Structure, Wall          No trip hazards.
Structure, Stair Structure,
                                   Fully supported at all bearing points.
Ramp       Structure   (Inc
Substructure)                      No floor movement or springiness as a result of structural inadequacy.
                                   Watertight.
                                   No subsidence or differential settlement.
                                   No blocked weepholes or ventilation penetrations.
                                   Uniform and even surface.


(ii) Tiling (Rigid), Terrazzo,     Disperses water to drains.
Granolithic Finish
                                   No trips.
                                   All grouting and sealants complete.
                                   No chips.
                                   No lifting.


(iii) Handrails, Balustrades,      Prevents access by underage children.
Grab Rails, Ladders, pool
                                   Able to withstand loading without undue deflection.
fencing
                                   Joints will effectively resist weathering.
                                   Surfaces are smooth to the touch.

(iv) Pool cleaning plant and       Provides separation from moving parts, (safe).
equipment, water filtration
                                   Nil leaks.
plant and equipment
                                   Regular inspections/tests carried out.
                                   All required safety guards in place.
                                   No excessive noise or vibration, or loss of efficiency.


(v) Water Quality                    Adequate PH levels.
                                     Within appropriate temperature tolerances.




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29) HYDROTHERAPY POOL

a) Performance Standards (in addition to Section 1 – All Elements and Assemblies)

Minimum Standard                 Obligation for each Building Element
(i) General                       Water is maintained to the designed temperature and PH levels.
                                  Water maintained to correct volumes and replaced in accordance with
                                   relevant Australian Standards.
                                  No leaks, cracks or damage to surface finish.
                                  Pumps, chlorinators and switch gear are regularly maintained,
                                   inspected with no excessive noise or vibration, or loss of efficiency.
                                  Adequate safety signage and equipment to meet relevant Australian
                                   standards and Pool Safety Act;
                                  Pool temperature and PH level alarms are working, audible and visible.
                                  Pool users are appropriately trained in pool operation and use.




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APPENDIX B – REDUCED MINIMUM MAINTENANCE AND PERFORMANCE
STANDARDS


   NOTE: WHERE POSSIBLE, WORDS USED TO DESCRIBE BUILDING ELEMENTS
   WITHIN ARE DEFINED IN DETAIL IN THE “GLOSSARY OF BUILDING TERMS”, SAA
                                  HB50-1994.

1) General Obligations
      a.         This document provides the Reduced Minimum Maintenance and Performance
                 Standards that the Project Company is to comply with for each applicable Health Facility
                 as set out in Table 3 of this specification. This document represents the level of
                 performance standard considered acceptable for those Health Facilities. The Project
                 Company shall refer to these standards when assessing compliance with the
                 requirements set out in this specification.

      b.         Where the performance and aesthetic standards are not fully represented or described in
                 this document, or where there is any ambiguity or discrepancy in the interpretation of the
                 obligations set out in Appendix B, the Project Director shall, acting reasonably, determine
                 the most appropriate standard, considering the following:

                  i. The original intent of the obligation and the need to maintain the Health Facilities at
                     an appropriate visual and operational standard;
                  ii. Compliance with Laws and Consents;
                 iii. The impacts to the provision of Health Functions; and
                 iv. Any other information deemed relevant by the Project Director.

      c.         The Project Company shall, with the aid of the Condition Survey Report, identify Elements
                 within the Existing Health Facilities that do not meet the Reduced Minimum Maintenance
                 and Performance Standards. The Project Company shall undertake all necessary backlog
                 maintenance and replacement of these Elements for each Existing Health Facility:

                  i. within 3 months from the start of the Operations Phase of the relevant Existing Health
                     Facility as required to comply with Law; and
                  ii. within 5 years from the start of the Operations Phase of the relevant Existing Health
                      Facility to meet the remaining Full Minimum Maintenance and Performance
                      Standards.

      d.         Where it can be demonstrated by the Project Company to the Project Director that the
                 Full Minimum Maintenance and Performance Standards cannot be achieved in respect of
                 an Existing Health Facility (as required in section 1(c)(ii)) above or are not required to be
                 achieved (recognising the Laws and Building Codes applicable at the time of facilities
                 design and construction and the Conservation Management Plan) then the Project
                 Company shall ensure the relevant Existing Health Facility meets the Reduced Minimum
                 Maintenance and Performance Standards after a period of 5 years.

      e.         Where the Project Company can demonstrate to the Project Director that selected sheds
                 and outbuildings within the Existing Health Facilities are not required or alternative
                 comparable facilities will be provided, then the Project Company will be required to make
                 safe such sheds and outbuildings (within 3 months from the start of the Operations Phase
                 of the Existing Health Facility to which the shed or outbuilding relates) and/or demolish
                 such facilities within 5 years if they are no longer required.

      f.         In the instances described in section 1(c) to 1(e) above and for the purposes of complying
                 with the Maintenance and Refurbishment Service obligations of Schedule 4, Part B within
                 the first 5 years, the Reduced Minimum Maintenance and Performance Standards shall
                 exclude Elements requiring Backlog Maintenance and Refurbishment within this period as
                 identified by the Project Company in the Backlog Maintenance and Refurbishment
                 proposal. Notwithstanding this provision, items nominated in the Backlog Maintenance



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                 and Refurbishment Proposal shall be maintained so as to comply with statutory
                 obligations, to maintain the health and safety of Health Facility Occupants and to maintain
                 the provision of Health Functions in affected Health Facilities at all times.

      g.         Where an Existing Health Facility is to be initially maintained to the Reduced Minimum
                 Maintenance and Performance Standards, the Project Company will carry out
                 programmed maintenance or refurbishments to improve the condition and performance of
                 that Existing Health Facility from the start of the Operations Phase. As a result the
                 following Elements shall meet the Full Minimum Maintenance and Performance
                 Standards in the following instances after the Commencement Date for each relevant
                 Health Facility, as detailed in Table 1.


Table 1

          COMPLIANCE WITH THE FULL MINIMUM MAINTENANCE AND PERFORMANCE
                                      STANDARDS
      Building Element     Heritage Building Items    All Other Existing Health
                                                       Facilities and Existing
                        where allowable under the CMP         Elements


                                                                         when each system component,
    External and internal           when each system component,
                                                                          section or item is installed or
    fabric     (including             section or item is replaced
                                                                                    replaced
    doors and windows)


    Engineering                                                          when each system component,
                                    when each system component,
    Services               and                                            section or item is installed or
                                      section or item is replaced
    supporting                                                                      replaced
    infrastructure


                                                                         when each system component,
    Floor    and           wall   after replacement in whole areas or
                                                                           section or item is replaced
    coverings                                individual rooms


    Internal wall          and     after refurbishing whole areas or
                                                                                       5 years
    ceiling finishes                        individual rooms


                                    when each system component,          when each system component,
    FF&FE (internal and
                                      section or item is replaced          section or item is replaced.
    external)
                                                                          Loose FF&FE within 5 years




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2) Reduced Minimum Maintenance and Performance Standards
a) General

The guidelines identified in the Conservation Management Plans shall be followed for planned and
reactive maintenance of heritage building items and the heritage site as a whole. Where there is a
difference between the standards included in this specification and those required by the compliance
with the Conservation Management Plan, the obligations of compliance with the Conservation
Management Plan shall take precedence.

b) Performance Obligations

The Reduced Minimum Maintenance and Performance Standards shall be the same as the Full
Minimum Maintenance and Performance Standards except that the following inclusions:

All Elements (as identified in Appendix A of Schedule 4, Part B)

                   Compliance with current relevant Australian Standards and Building Codes (except
                    where required under Law), though the Existing Health Facilities must comply with all
                    relevant existing Australian Standards and Building Codes at the time of construction.
                   Unidentified, pre-existing defects identified as a Compensation Event.
                   No substantial discolouration for visible elements.
                   The requirements to meet the environmental conditions detailed in the Engineering
                    Services section of the Facility Engineering Brief.
Substructure

     (Slab Structures: basement/ground slabs poured on ground, Ramp Structures, slab thickenings)

                   No floor movement or springiness as a result of a structural latent defect.



Superstructure

     (Upper Floor and Beam Structures)

                   No floor movement or springiness as a result of a structural latent defect.

     (Stair Structures)

                   No movement or springiness as a result of a structural latent defect.

Roofing

      (Roofing inc Flashings, Cappings, Skylights, Other Roof Penetrations, Bird/Vermin Proofing))

                   Roof and ceiling structure are structurally sound (applicable to structural latent defects
                    only)
                   Adequate ventilation
                   No dilapidated or deteriorated roof tiles or metal roofing


Walls and Wall Coverings (internal and external)

      (Lightweight Aggregate Coverings, Thermal &/or Sound Insulation System, Wallpaper)

                   Free of damp spots, efflorescence.




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                   No evidence of watermarks.
                   Adequate thermal and sound insulation

Floors and Floor Coverings

     (Floor Structure, Stair Structure, Ramp Structure (Inc Substructure))

                   No floor movement or springiness as a result of structural inadequacy (applicable to
                    structural latent defects only) .
            

     (Subfloor Space)

                   Has adequate ventilation.
                   Access is lockable (not required if not provided).

     (Floor Tiling (Rigid), Terrazzo, Granolithic Finish, Parquetry)

                   No chipping.

Fitments

(Fixed: Cupboards, Benches, Shelves, Display & Storage Cabinets, Mirrors, Coat Racks, Chalk &
Whiteboards, Noticeboards, Seating, lockers, bookcases, workstations, IT carrel, lectern, flagpole/s,
bicycle racks, Display panel, step stools, Internal Guard Rails)

                   No lifting of covering or surface.

     (Curtains and Blinds)

                   No tears, holes or splits (minor ones accepted).


Fittings and Fixtures for Hydraulic Services

     (Sanitary ware)

                   All fixtures to be free of significant chips, cracks, etc.

     (Tapware)

                   Faucets and taps to be vandal resistant.

c) Aesthetic Obligations

The Aesthetic Standards should not deteriorate any further than the standards identified in the
Condition Survey Report. Where aesthetic standards are not identified in the Condition Survey Report,
the Element shall comply with the Full Minimum Maintenance and Performance Standards except in
the following instances:

Roofing

                   Minor corrosion and discolouration of finishes

Windows, Doors, Shutters, Shading Devices and Wind Breaks




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                   Minor scratching and discolouration of finishes

Stormwater Installation

                   Minor corrosion and minor peeling of paint

Floors and Floor Coverings

                   Minor scratching and minor staining

Fences, Gates and Grilles

                   Minor scratching and Minor deterioration of surface finishes

External Movement Areas

                   Minor wearing of surface finishes

Sewerage System

                   Minor scratching and discolouration of surface finishes

Mechanical Services

                   Minor corrosion and minor discolouration of surface finishes

Fittings and Fixtures for Hydraulic Services

                   Minor scratching

Handrails, Balustrades, Wall Buffers and Ladders

                   Minor corrosion and minor discolouration of surface finishes

d) Environmental Condition Requirements (applicable to all Existing Health Facilities)

Where achievable, the environmental, thermal and humidity condition of existing facilities shall comply
with the guidelines of TS 11 and the air quality shall comply with AS 1668.2. Where the Project
Company considers that the environmental, thermal and humidity conditions as set out in TS11 and
required air quality cannot be achieved, the Project Company shall provide to the Project Director its
detailed particulars of the Functional Area, its calculations and justification for not being able to meet
the guidelines of TS11 and AS 1668.2, and shall set out those conditions that it has determined are
achievable with all building services equipment functioning to its designed capability. The Project
Director, acting reasonably, shall assess the detailed particulars and conditions nominated by the
Project Company and make a determination as to the appropriate thermal, environmental and humidity
conditions to be met by the Project Companies for the Functional Area. These conditions have been
nominated and agreed in the Backlog Maintenance and Refurbishment proposal,.



e) Essential Services

                   Shall be operational and compliant with Laws and Consents at all times..




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APPENDIX C – ENERGY MEASUREMENT AND VERIFICATION SPECIFICATION

C1:        DOCUMENTATION OF ENERGY MEASUREMENT AND VERIFICATION PLAN

The Project Company will develop an energy Measurement and Verification (M&V) plan.
The M&V plan must be prepared in accordance with the following requirements:

1) Documentation of energy efficiency strategies that the Project Company proposes to implement in
   the Construction Health Facilities, excluding Refurbishment Areas, radiotherapy equipment and
   kitchen (“New Construction Facilities”).

2) Technical identification of the boundaries of the Construction Health Facilities subject to the M&V
   plan.

3) Identification of the Baseline Energy Usage in Schedule 5 of the Project Deed and an explanation
   of how the Monthly Payment is to be adjusted for variations in energy consumption relative to this
   Baseline Energy Usage.

4) Identification of a category of “Routine Adjustments” comprising the adjustment to the Baseline
   Energy Volume for external temperature variations as set out in Schedule 5 of the Project Deed
   and a description of procedures to be followed in applying the adjustment on a quarterly basis.

5) Identification of a category of “Non-Routine Adjustments” comprising Adjustments to the Baseline
   Energy Volume that are necessary to ensure the Project Company is not advantaged or
   disadvantaged as a result of:

      a) a Contract Variation that results in a material increase or decrease in energy consumption; or

      b) inaccurate estimation of the original Baseline Energy Volume (prior to Financial Close) as
         determined through an independent energy audit conducted between 4 and 5 years from
         Completion of the last New Construction Facility.

6) Specification of procedures for conducting the energy audit based, inter alia, on the following
   principles:

      a) In determining a manifest error, the audit must exclude any discrepancy between Baseline
         Energy Volumes and Actual Energy Volumes that is attributable to:

          i)    failure of the Project Company to implement planned or prudent energy efficiency
                strategies; or

          ii)   implementation by the Project Company of new energy efficiency strategies beyond those
                planned when the original Baseline Energy Volume was determined; or

          iii) a commercial risk premium of 5% up to four years from Completion of the New
               Construction Facilities and 4% thereafter (ie. estimating errors must relate to discrepancies
               between actual usage and baseline usage less the commercial risk premium); or

          iv) fluctuations in external temperatures (which should be addressed through Routine
              Adjustments) or changes to facility design and equipment specification (which should be
              addressed through Non-Routine Adjustments).




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     b) Any change to the Baseline Energy Volume must be agreed by both NSW Health and the
        Project Company, acting reasonably. Any change will be prospective, unless the parties agree
        that a retrospective change is appropriate.

     c) The parties will agree the detailed procedures for conducting the audit prior to its
        commencement. The Energy Audit will comply with AS3598, subject to ensuring that the
        primary focus is to determine any manifest error in energy projections in accordance with the
        principles set out above. The cost of the Energy Audit will be shared equally by NSW Health
        and Pinnacle Healthcare.

7) Inclusion of software models that will form part of the M&V plan (as attachments) that have been
   used to estimate the energy consumption of the Construction Health Facilities at the time that the
   Baseline Energy Usage is established (prior to Financial Close) and that may be used to assist the
   Project Company and NSW Health in jointly determining any Non-Routine Adjustments.

8) Outline of the methodology to be followed in determining any Non-Routine Adjustments on the
   basis of the software models (recognising that there is a commercial risk premium between the
   energy consumption estimates and the Baseline Energy Volume).

9) Final input and output sheets for software models that are used to estimate the energy
   consumption of the Construction Health Facilities at the time that the Baseline Energy Usage is
   established, including important assumptions, any unusual techniques employed during the
   development of the models and methodology for integrating the results of the models to produce
   the energy consumption estimates.

10) Specification of metering points and methods to be used to deal with missing or lost metering data.

11) Identification of the grounds for determining the base temperature and the methodology for
    calculating cooling degree days and heating degree days with respect to that base temperature.

12) Identification of methods for monitoring and data collection of external temperatures for the
    purpose of application to the Baseline Adjustment Formula, including any assumptions or
    interpolations to be made in the case of missing or incomplete data.

13) Expected overall M&V accuracy and anticipated areas of error susceptibility and magnitude of
    sensitivity.

14) Specification of the format for monthly reporting of energy consumption and heating/cooling degree
    days and quarterly reporting of adjustments required under the Baseline Adjustment Formula.




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APPENDIX D –KEY PERFORMANCE INDICATORS



D.1       KEY PERFORMANCE INDICATOR TABLES

The Key Performance Indicators (KPI’s) tabulated within Appendix D represent the obligations set out
in the Support Services Specification for which the Project Company’s performance shall be assessed
against. For the avoidance of doubt the actual Support Service Specification obligation referenced will
take priority in interpretation over the description summary provided for in the tables. All (KPI’s) are
assessed on a pass or fail basis. Failure to meet the obligations of each KPI will result in an Abatement
calculated in accordance with schedule 5 of the deed. For Quality Failure,

The following table 11 gives an explanation to the meaning for each of the headings used in the tables
12 to 15 of Appendix D.

                                                   Table 11

                Headings                                             Description

 Table 12

 KPI Reference Number                 Refers to the unique reference number for which each Key
                                      Performance Indicator is measured.

 Schedule 4 Reference                 Refers to the location of the obligation in schedule 4 of the deed for
                                      which the KPI relates.

 Descriptor                           Refers to a description of the obligation referenced in schedule 4 of
                                      the deed

 Response Time / Rectification        As defined in schedule 5 of the deed
 Time

 Table 13

 Quality Failure Category             Determines the criticality of a Quality Failure for the purposes of
                                      calculating Failure Points.

 Failure Points                       As defined in schedule 5 of the deed

 Table 14

 Quality of Reporting and / or        A description providing the basis for determining the Quality Failure
 Implementation of relevant           Factor.
 Support Service plans, programs
 and records

 Incident / Event leading to a
 Quality Failure

 Quality Failure Factor               Refers to the factor that must be multiplied with the corresponding
                                      Quality Failure Points to determine the actual Quality Failure Points
                                      for the purposes of deduction




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                Headings                                            Description

 Table 15

 KPI Reference Number                 Refers to the unique reference number applicable to the KPI for
                                      which each Key Performance Indicator is measured.

 Deed Obligation Reference            Refers to the location in the deed or its schedules of the obligation
                                      for which the KPI relates.

 Descriptor                           Is a summary of the obligation in the Deed Obligation Reference and
                                      may not be fully inclusive

 Minimum Project Company              Means the minimum period for which the Project Company is
 Reporting Period                     expected to report to the Project Director on its service performance
                                      against each KPI.

 Quality Failure Category             Determines the criticality of a Quality Failure for the purposes of
                                      calculating Failure Points.

 Repeat Quality Failure Deduction     The time period in which the Project Company must Rectify a Quality
 Period                               Failure in order to avoid a second Quality Failure (with associated
                                      Quality Failure Points). Additional Quality Failures will be incurred at
                                      the expiry of successive Quality Failure Deduction Periods.

 Application of Quality Failures      In the case of a Quality Failure:

                                           Represents where the Quality Failure shall result in the
                                              accumulation of corresponding Quality Failure Points.



D.2       AREA FAILURE KPI’S

The following table 12 sets out the Key Performance Indicator (KPI) Response Times and Rectification
Times applicable to each Area Failure. Each Area Failure will be categorised as a Level A Failure
Event, a Level B Failure Event or a Level C Failure Event. The obligation of each KPI shall be read in
conjunction with the definitions for a Level A Failure Event, a Level B Failure Event and Level C Failure
Event set out below:




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                                                               Table 12 – Area Failure Key Performance Indicators


Level A Area Failure - means matters that, as a result of failure to meet the requirements set out in sections 9.7, 9.8(a), 9.9, 9.14.2(a),
9.15.2(a) & (b), 9.15.3 (a) to (d), 10.3(a),(c) & (d), 12.3(b), 12.7, 12.8(f) and 17.10(e) of the Support Service Specification that give rise to:
                      (i)          an immediate risk to the health and safety or security of persons or property; or
                      (ii)         an immediate fault that prevents, or causes suspension of some or all Health Functions in the affected Functional
                                   Area; or
                      (iii)        a failure to provide access to a Functional Area

                                                                                           All Health Facility Functional Areas            All Health Facility Functional Areas
                                                                                           classified as 1, 2 or 3                         classified as a 4 or 5
KPI Ref. Deed Schedule 4,                      Descriptor                                  Response Time         Rectification             Response Time            Rectification
No       Part B Reference                                                                                        Time                                               Time
101           Section 9.7 and 9.8(a) of        Reactive Maintenance is provided            within 10 minutes     within 1 hour             within 1 hour            within 4 hours
              Schedule 4, Part B               such that all Health Facilities are
                                               structurally safe and structurally
                                               secure
102           Section 9.7 and 9.8(a) of        Reactive Maintenance is provided            within 10 minutes     within 1 hour             within 30 minutes        within 4 hours
              Schedule 4, Part B               such that all security systems and fire
                                               protection systems to an Functional
                                               Area are fully operational
103           Section 9.9 of Schedule          Initial response is provided such that a    Immediately but not   Immediately but not       Immediately but not      Immediately but not
              4, Part B                        clear access to/from each Area has
                                               been provided and all users shall be        later than 10         later than 10             later than 10            later than 10
                                               freed in an event of being trapped in a     minutes               minutes (if patients      minutes                  minutes (if patients
                                               lift                                                              are trapped)                                       are trapped)

                                                                                                                 Immediately but not                                Immediately but not
                                                                                                                 later than 30                                      later than 30
                                                                                                                 minutes (all other                                 minutes (all other




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                                                                                 All Health Facility Functional Areas             All Health Facility Functional Areas
                                                                                 classified as 1, 2 or 3                          classified as a 4 or 5
KPI Ref. Deed Schedule 4,              Descriptor                                Response Time          Rectification             Response Time            Rectification
No       Part B Reference                                                                               Time                                               Time
                                                                                                        instances)                                         instances)

104        Section 9.7 and 9.8(a)      Reactive Maintenance is provided          within 30 minutes      within 1 hour             within 30 minutes        within 1 hour
           and Section 10.3(a),(c) &   such that a continuous supply of
           (d) of Schedule 4, Part B   mains power is provided and / or
                                       lighting is provided within designed
                                       tolerance
105        Section 9.7 and 9.8(a)      all Emergency Backup Systems are          < 1 second             < 1 second                < 1 second               < 1 second
           and Section 10.3(a),(c) &   working in accordance with design
           (d) of Schedule 4, Part B   specifications in the event of mains
                                       power failure
106        Section 9.7 and 9.8(a)      Reactive Maintenance is provided          Within 30 seconds      Within 30 seconds         Within 30 seconds        Within 30 seconds
           and Section 10.3(a),(c) &   such that all Essential Services
           (d) of Schedule 4, Part B   backup systems are working in
                                       accordance with deign specifications
                                       in the event of mains power failure
107        Section 9.7 and 9.8(a) of   Reactive Maintenance is provided          within 30 minutes      within 1 hour (or         within 1 hour            within 4 hours
           Schedule 4, Part B          such that temperature, humidity and
                                       air quality is provided within the        (or within 5 minutes   within 30 minutes
                                       appropriate tolerance                     for Functional         for Functional
                                                                                 Areas classified as    Areas classified as
                                                                                 1 while when being     1 when being used)
                                                                                 used)

108        Section 9.7 and 9.8(a)      Reactive Maintenance is provided          within 15 minutes      within 30 minutes         within 30 minutes        within 2 hours
           and Section 10.3(a),(c) &   such that all Utilities to a Functional
           (d) of Schedule 4, Part B   Area not identified in KPI 104 to 107
                                       are fully operational
109        Section 17.10(e) of         Reactive Maintenance is provided          within 10 minutes      within 30 minutes         within 30 minutes        within 2 hours
           Schedule 4, Part B          such that all medical gases are fully
                                       operational




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                                                                                      All Health Facility Functional Areas      All Health Facility Functional Areas
                                                                                      classified as 1, 2 or 3                   classified as a 4 or 5
KPI Ref. Deed Schedule 4,                 Descriptor                                  Response Time       Rectification         Response Time            Rectification
No       Part B Reference                                                                                 Time                                           Time
110        Section 9.14.2(a) of           A Reactive Pest Control Service is          within 10 minutes   within 30 minutes     within 10 minutes        within 2 hours
           Schedule 4, Part B             provided for all internal areas
111        Section 12.7(a),(c),(e),(f),   Reactive Cleaning is provided               within 10 minutes   within 30 minutes     within 10 minutes        within 30 minutes
           (g),(j),(m),(n) & section
           12.8(f) of Schedule 4,
           Part B
112        section 9.15.2(b) and          Reactive Grounds and           Gardens
                                                                                      within 10 minutes   within 10 minutes     within 30 minutes        within 30 minutes
           9.15.3(a) to (d) of            Service is provided for:
           Schedule 4, Part B
                                               major incidents (including Fire
                                                and emergency response
                                           access restriction for a Clinical
                                                emergency
                                           access restricted to car park
                                                areas
113        Sections 9.7, 9.8(a), 9.9,     All other matters not identified in KPI’s   within 30 minutes   within 1 hour         within 30 minutes        within 4 hours
           9.14.2(a) & (b), 9.15.3 (a)    101 to 112 that result in a Level A
           to (d), 10.3(a),(c) & (d),     Area Failure
           12.3(b), 12.7, 12.8(f) and
           17.10(e) Schedule 4, Part
           B




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Level B Area Failure – means matters that, as a result of failure to meet the requirements set out in sections 9.7, 9.8(a), 9.14.2(a), 9.15.2,
9.15 (a) to (d), 10.3(a) to (c), 12.3(b), 12.7 and 12.9.3(c) of the Support Service Specification,
                 (i)      could lead to, or have a detrimental effect or inhibit the ability to effectively carry out Health Functions of not
                          remedied; or
                 (ii)     could result in the deterioration or consequential damage of the Facilities if not remedied; or
                 (iii)    could lead to a level A Area Failure.

                                                                                    All Health Facility Functional             All Health Facility Functional
                                                                                    Areas classified as 1, 2 or 3              Areas classified as a 4 or 5
KPI Ref Deed Schedule 4,                 Descriptor                                 Response            Rectification          Response                 Rectification
No      Part B Reference                                                            Time                Time                   Time                     Time
114        Section 9.7 and 9.8(a) of     Reactive Maintenance is provided           within 30 minutes   within 4 hours         within 1 hour            within 24 hours
           Schedule 4, Part B
115        Section 12.7(b),(d),(h),      Reactive Cleaning is provided              within 30 minutes   within 1 hour          within 1 hour            within 1 hour
           (i),(k),(l) & 12.8(e) of
           Schedule 4, Part B
116        Section 9.14.2(a) of          Reactive Pest Control Service is           within 30 minutes   within 1 hour          within 1 hour            within 4 hours
           Schedule 4, Part B            provided for all external areas where
                                         there is a potential risk to OH&S
117        section 9.15.2 of             Reactive Grounds and Gardens               within 30 minutes   within 1 hour          within 1 hour            within 4 hours
           Schedule 4, Part B            Services is provided


118        Sections 9.7, 9.8(a),         All other matters not identified in this   within 30 minutes   within 4 hours         within 1 hour            within 48 hours
           9.14.2(a), 9.15.2, 9.16 (a)   table leading to a Level B Area Failure
           to (d), 10.3(a) to (c),
           12.3(b), 12.7, 12.9.3(c) of
           Schedule 4, Part B




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Level C Area Failure - means all other matters not identified as a Level A or Level B above that result in a failure to meet the requirements
set out in sections 9.7, 9.14.2(a), 9.15.2 and 12.7 of the Support Service Specification.



                                                                                    All Health Facility Functional            All Health Facility Functional
                                                                                    Areas classified as 1, 2 or 3             Areas classified as a 4 or 5


KPI        Deed Schedule 4,                 Descriptor                              Response          Rectification           Response                 Rectification
Ref.       Part B Reference                                                         Time              Time                    Time                     Time
No.
119        Section 9.7 of Schedule          Reactive Maintenance is provided        within 1 hour     within 10 Business      Within 1 hour            within 20 Business
           4, Part B
                                                                                                      Days                                             Days (except if
                                                                                                                                                       scheduled to be
                                                                                                                                                       completed before the
                                                                                                                                                       end of the next
                                                                                                                                                       Contract Month)

120        Section 9.15.2(a) of             Reactive Pest Control Service is        within 1 hour     within next             within 1 hour            within 5 Business
           Schedule 4, Part B               provided for all minor pest incidents
                                            located externally                                        Business Day                                     Days (except if it
                                                                                                      (except if it                                    previously scheduled
                                                                                                      previously                                       and carried out within
                                                                                                      scheduled and                                    the next 10 Business
                                                                                                      carried out within                               Days)
                                                                                                      the next 10
                                                                                                      Business Days)

121        Section                          Reactive Cleaning is provided           within 1 hour     before the start of     within 1 hour            before the start of the
           12.7(d),(i),(l),(m),(o),(p), &
           (q) of Schedule 4, Part B                                                                  the next Business                                next Business Day




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                                                                                 All Health Facility Functional              All Health Facility Functional
                                                                                 Areas classified as 1, 2 or 3               Areas classified as a 4 or 5


KPI        Deed Schedule 4,           Descriptor                                 Response          Rectification             Response                 Rectification
Ref.       Part B Reference                                                      Time              Time                      Time                     Time
No.
                                                                                                   Day (except if it                                  (except if it requires a
                                                                                                   requires a deep                                    deep clean and was
                                                                                                   clean and was                                      scheduled to be
                                                                                                   scheduled to be                                    carried out within the
                                                                                                   carried out within                                 next 6 Contract
                                                                                                   the next 6 Contract                                Months)
                                                                                                   Months)

122        Section 9.15.2 of          Reactive Grounds and Gardens               within 1 hour     within 10 Business        Within 1 hour            within 20 Business
           Schedule 4, Part B         Service is provided
                                                                                                   Days                                               Days (except if
                                                                                                                                                      scheduled to be
                                                                                                                                                      completed before the
                                                                                                                                                      end of the next
                                                                                                                                                      Contract Month)

123        Sections 9.7, 9.14.2(a),   All other matters not identified in this   within 1 hour     within 10 Business        within 1 hour            within 20 Business
           9.15.2 & and 12.7of        table leading to a Level C Area Failure
           Schedule 4, Part B                                                                      Days                                               Days




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D.3       QUALITY FAILURE KPI’S



                                                     Table 13



              Quality Failure Category                     Quality Failure Points

         Extremely Criticality                                            20

         High Criticality                                                 15

         Medium Criticality                                                8

         Low Criticality                                                   3

         Minimum Criticality                                               1



                                                     Table 14

      Quality of Reporting and / or Implementation of                       Quality Failure Factor
      relevant Support Service plans, programs and
                          records

        Incident / Event leading to a Quality Failure



    Unacceptable

    A deficiency that would result in / or is likely to result in a                      1.0
    breach of the Project Company’s obligation to meet Law
    and Statutory Compliance.




    Deficient Major

    Minimum achievement of the KPI requirements.
    Existence of significant or numerous deficiencies, errors,                          0.75
    risks, weaknesses or omissions exist as determined by
    the Project Director, acting reasonably.

    Deficient Minor.

    Reasonable achievement of the KPI requirements.
    Some minor deficiencies, errors, risks, weaknesses or                                0.5
    omissions exist as determined by the Project Director,
    acting reasonably




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      The following Table 15 sets out the Key Performance Indicator (KPI) applicable to each Quality Failure.

                                                                                         Table 15

KPI               Deed                     Descriptor                                          Minimum     Quality      Failure     Repeat    Quality       Application      of
Reference         Schedule             4                                                       Project     Category                 Failure Deduction       Quality Failures
Number            Part                 B                                                       Company                              Period
                  Reference                                                                    Reporting
                                                                                               Period
Management Services

201               Section 3.1 of           Provision of an Operations Manual                   Annual      Extreme Criticality      10 Business Days        One Quality Failure
                  Schedule      4,                                                                                                                          shall apply for each
                  Part B and                                                                               Quality     Failure                              instance of failure to
                  clause15.3(a),                                                                           Factor determined                                provide            the
                  (b),(c) & (o) of                                                                         in accordance with                               appropriate manual
                  the deed                                                                                 table 14
202               Clause 8.1 and           Project Company Employees                           Monthly     Minimum Criticality      24 hours                One Quality Failure
                  8.2 of the deed                                                                                                                           shall apply for each
                                                                                                                                                            instance of failure
                                                                                                                                                            for each 5 or less
                                                                                                                                                            persons
203               Section 8.10(b)          Site induction of Project Company Employees,        Monthly     Minimum Criticality      20 Business Days        One Quality Failure
                  of Schedule 4,           Health Staff Members, NSW Health Staff and                                                                       shall apply for each
                  Part B                   NSW Health Related Parties                                                                                       instance of failure
                                                                                                                                                            for each 5 or less
                                                                                                                                                            persons
204               Section                  Induction of Project Company Employees, NSW         Monthly     Low Criticality          1 Business Day          One Quality Failure
                  8.3(b)(vii)  &           Health Staff and NSW Health Related Parties                                                                      shall apply for each
                  8.13.2      of                                                                                                                            instance of failure
                  Schedule    4,                                                                                                                            for each 5 or less
                  Part B                                                                                                                                    persons
205               Section 8.8(b)           Provision of ministerial briefs and parliamentary   Monthly     Medium Criticality       1 hour for urgent       One Quality Failure
                  of Schedule 4,           requests and other information requests                         for ministerial briefs   ministerial briefs      shall apply for each
                  Part B                                                                                   and parliamentary        and parliamentary       instance of failure
                                                                                                           requests                 requests

                                                                                                           Low Criticality for      24     hours      for




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KPI               Deed                      Descriptor                                           Minimum     Quality      Failure    Repeat    Quality        Application      of
Reference         Schedule             4                                                         Project     Category                Failure Deduction        Quality Failures
Number            Part                 B                                                         Company                             Period
                  Reference                                                                      Reporting
                                                                                                 Period
                                                                                                             other    information    routine ministerial
                                                                                                             requests                briefs        and
                                                                                                                                     parliamentary
                                                                                                                                     requests

                                                                                                                                     72 hours all other
                                                                                                                                     information
206               Section                   Updating Users of any Helpdesk changes               Monthly     Minimum Criticality     5 business days          One Quality Failure
                  8.13.2(d)            of                                                                                                                     shall apply for each
                  Schedule             4,                                                                                                                     incident of failure to
                  Part B                                                                                                                                      update each 5 or
                                                                                                                                                              less Users
207               Section 8.13.3            Helpdesk records                                     Monthly     Medium Criticality      4 hours                  One Quality Failure
                  of Schedule 4,                                                                                                                              shall apply for each
                  Part B and                                                                                 Quality     Failure                              instance of failure
                  clause 18.6 of                                                                             Factor determined
                  the deed                                                                                   in accordance with
                                                                                                             table 14
208               Section 8.13.5            The Helpdesk Minimum Acknowledgement Time            Monthly     Minimum Criticality      N/A for calls;          One Quality Failure
                  of Schedule 4,            Standards                                                                                                         shall apply for each
                  Part B                                                                                                             the Minimum              incident of failure
                                                                                                                                     Acknowledgement
                                                                                                                                     Time Standards
                                                                                                                                     for everything else
209               Section 8.13.6            The Helpdesk Software Applications                   Monthly     Minimum Criticality     24 hours                 One Quality Failure
                  of Schedule 4,                                                                                                                              shall apply for each
                  Part B                                                                                                                                      incident of failure for
                                                                                                                                                              each       application
                                                                                                                                                              identified
210               Section 8.14.2            Provision of a Performance Monitoring System         Monthly     Low Criticality         2 Business Days          One Quality Failure
                  of Schedule 4,                                                                                                                              shall apply for each
                  Part B                                                                                                                                      instance of failure
                                                                                                                                                              for    each     record
                                                                                                                                                              required




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KPI               Deed                     Descriptor                                           Minimum           Quality      Failure    Repeat    Quality        Application      of
Reference         Schedule             4                                                        Project           Category                Failure Deduction        Quality Failures
Number            Part                 B                                                        Company                                   Period
                  Reference                                                                     Reporting
                                                                                                Period
211               Section 8.14.4           Provision of a Daily Performance Report              Daily             Minimum Criticality    3 hours (within the       One Quality Failure
                  of Schedule 4,                                                                                                         hours of 8am to           event shall apply for
                  Part B                                                                                          Quality        Failure 6pm Monday to             each instance of
                                                                                                                  Factor determined Friday)                        failure to provide the
                                                                                                                  in accordance with                               appropriate report
                                                                                                                  table 14
212               Section 8.14.6           Provision of the Monthly Performance Report          Monthly           High Criticality       5 Business Days           One Quality Failure
                  of Schedule 4,                                                                                                                                   event shall apply for
                  Part B                                                                                          Quality     Failure                              each instance of
                                                                                                                  Factor determined                                failure to provide the
                                                                                                                  in accordance with                               appropriate report
                                                                                                                  table 14
213               Section 8.14.7           Provision of User Suggestion Surveys                 As required       Minimum Criticality     4 hours                  One Quality Failure
                  of Schedule 4,                                                                from time to                                                       shall apply for each
                  Part B                                                                        time         in                                                    instance of failure
                                                                                                Section                                                            for each each 5 or
                                                                                                8.13.6      of                                                     less Users
                                                                                                Schedule 4,
                                                                                                Part B
214               Section 8.14.8           Participation in the Customer Satisfaction Survey    Weekly            Medium Criticality      5 Business Days          One Quality Failure
                  of Schedule 4,                                                                (during    the                                                     shall apply for each
                  Part B                                                                        survey only)                                                       instance of failure to
                                                                                                                                                                   participate
215               Section 8.14.8           Updating the Operations Manual                       Monthly           Medium Criticality      20 Business Days         One Quality Failure
                  of Schedule 4,                                                                                                                                   shall apply for each
                  Part B                                                                                                                                           instance of failure to
                                                                                                                                                                   update
216               Section 8.14.8           Provision of the Annual Performance Report           Annually          Extreme Criticality     10 Business Days         One Quality Failure
                  of Schedule 4,                                                                                                                                   shall apply for each
                  Part B                                                                                          Quality     Failure                              instance of failure to
                                                                                                                  Factor determined                                provide            the
                                                                                                                  in accordance with                               appropriate report
                                                                                                                  table 14




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KPI               Deed                     Descriptor                                           Minimum     Quality      Failure    Repeat    Quality        Application      of
Reference         Schedule             4                                                        Project     Category                Failure Deduction        Quality Failures
Number            Part                 B                                                        Company                             Period
                  Reference                                                                     Reporting
                                                                                                Period
217               Schedule      22         Attendance of Monthly Performance meetings           Monthly     Low Criticality         30 minutes               One Quality Failure
                  and       clause                                                                                                                           shall apply for each
                  4.6(d) & (e) of                                                                                                                            instance of failure to
                  the deed                                                                                                                                   attend
218                Section     8.3,        Implementation of the relevant Management            Monthly     Low Criticality         5 Business Days          One Quality Failure
                   8.5 to 8.10 and         Services (where not identified in KPI’s 201 to 217                                                                shall apply for each
                   8.13          of        & 219)                                                                                                            instance of failure
                   Schedule      4,                                                                                                                          within           each
                   Part B                                                                                                                                    Management
                                                                                                                                                             Service incorrectly
                                                                                                                                                             implemented
219               Section  8.1,            Implementation of the relevant Management            Monthly     Minimum Criticality     5 Business Days          One Quality Failure
                  8.2, 8.4 and             Services (where not identified in KPI’s 201 to                                                                    shall apply for each
                  8.12       of            218)                                                                                                              instance of failure
                  Schedule   4,                                                                                                                              within           each
                  Part B                                                                                                                                     Management
                                                                                                                                                             Service incorrectly
                                                                                                                                                             implemented
Maintenance and Refurbishment Service

220               Section                  Provision of the Annual Maintenance Program,         Annual      High Criticality        10 Business Days         One Quality Failure
                  9.3(b),(c) & (d)         Asset Maintenance Manual and Programmed                                                                           shall apply for each
                  of Schedule 4,           Replacement Maintenance Plan                                     Quality     Failure                              instance to provide
                  Part B                                                                                    Factor determined                                the appropriate plan,
                                                                                                            in accordance with                               manual or program
                                                                                                            table 14                                         required
221               Section 9.3(a)           Provision of the Monthly Maintenance Program.        Monthly     Medium Criticality      5 Business Days          One Quality Failure
                  of Schedule 4,                                                                                                                             shall apply for each
                  Part B                                                                                    Quality     Failure                              instance of failure to
                                                                                                            Factor determined                                provide            the
                                                                                                            in accordance with                               appropriate program
                                                                                                            table 14
222               Section      9.3(a)      Implementation of the Monthly Maintenance            Monthly     Minimum Criticality     5 Business Days          One Quality Failure




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KPI               Deed                     Descriptor                                         Minimum         Quality      Failure      Repeat    Quality      Application      of
Reference         Schedule             4                                                      Project         Category                  Failure Deduction      Quality Failures
Number            Part                 B                                                      Company                                   Period
                  Reference                                                                   Reporting
                                                                                              Period
                  of Schedule 4,           Program.                                                                                                            shall apply for each
                  Part B                                                                                                                                       instance of failure
                                                                                                                                                               for each program
                                                                                                                                                               incorrectly
                                                                                                                                                               implemented
223               Section 9.6 of           Provision of Statutory Maintenance Testing,        Monthly         Extreme Criticality       5 Business Days        One Quality Failure
                  Schedule    4,           Auditing and Certification                                                                                          shall apply for each
                  Part B                                                                                                                                       instance of failure
                                                                                                                                                               for each test or audit
                                                                                                                                                               incorrectly provided.
224               Section 9.10 of          Provision of a Condition Based Survey              Every 5 years   High Criticality          20 Business Days       One Quality Failure
                  Schedule     4,                                                                                                                              shall apply for each
                  Part B                                                                                      Determined           in                          instance of failure to
                                                                                                              accordance         with                          provide           and
                                                                                                              table 14                                         implement          the
                                                                                                                                                               appropriate survey
225               Section 9.11.3           FF&FE Management Services                          Monthly         Medium Criticality        1 Business Day         One Quality Failure
                  of Schedule 4,                                                                                                                               shall apply for each
                  Part B                                                                                                                                       instance of failure of
                                                                                                                                                               each obligation
Utility Services

226          Section 10.3(f)               Utility Services                                   Monthly         Low Criticality           2 Business Days        One Quality Failure
             to (k), 10.4 and                                                                                                                                  shall apply for each
             10.5          of                                                                                                                                  instance of failure of
             Schedule       4,                                                                                                                                 each obligation
             Part B
Security Service

227               Section 11.7,            Implementation of the following         Security   Monthly         Medium Criticality        5 Business Days        One Quality Failure
                  11.12, 11.13,            Services:                                                                                                           event shall apply for
                  11.14, 11.15,             Client Services;                                                                                                  each instance of
                  11.17      of             Key Control management;                                                                                           failure  for   each




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KPI               Deed                      Descriptor                                      Minimum     Quality      Failure   Repeat    Quality        Application      of
Reference         Schedule             4                                                    Project     Category               Failure Deduction        Quality Failures
Number            Part                 B                                                    Company                            Period
                  Reference                                                                 Reporting
                                                                                            Period
                  Schedule             4,      Access Control management;                                                                              Security    Service
                  Part B                       Identification management;                                                                              incorrectly
                                               Lost Property management; and                                                                           implemented
                                               Management of Security Surveillance
                                                Systems.

228               Schedule 11.5,            Implementation of the following Security        Monthly     High Criticality       30 minutes               One Quality Failure
                  11.6,      11.8,          Services:                                                                                                   event shall apply for
                  11.9, 11.16 and            Emergency Response                                                                                        each instance of
                  11.20         of           Escort Duties                                                                                             failure   for   each
                  Schedule      4,           Locking and unlocking buildings and rooms                                                                 Security      Service
                  Part B                     Patrols                                                                                                   incorrectly
                                                                                                                                                        implemented
                                             Management of helicopter landings and
                                                departures
                                             Compliance with the Mental Health Service
                                                Specific Security Requirements; and

229               Schedule 11.4             responding to security Incidents                Daily       Medium Criticality     as per original          One Quality Failure
                  of Schedule 4,                                                                                               response time            event shall apply for
                  Part B                                                                                                                                each instance of
                                                                                                                                                        failure to respond
Cleaning, Domestic and Waste Management Service

230               Sections 12.8, Implementation of the Cleaning, Domestic and               Monthly     Low Criticality        1 Business Day           One Quality Failure
                  12.10       of Waste Management Procedures Manual                                                                                     event shall apply for
                  Schedule    4,                                                                        Quality     Failure                             each instance of
                  Part B                                                                                Factor determined                               failure to implement
                                                                                                        in accordance with                              the       appropriate
                                                                                                        table 14                                        manual
231               Sections 12.6 Implementation of the Cleaning, Domestic and                Monthly     Medium Criticality     4 Business Hours         One Quality Failure
                  and 12.9 of Waste Management Procedures Manual                                                               (for     Functional      event shall apply for
                  Schedule   4,                                                                         Quality    Failure     Areas classified as      each instance of
                  Part B                                                                                Factor determined      1,2 & 3)                 failure to implement




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KPI               Deed                     Descriptor                            Minimum     Quality      Failure    Repeat    Quality        Application      of
Reference         Schedule             4                                         Project     Category                Failure Deduction        Quality Failures
Number            Part                 B                                         Company                             Period
                  Reference                                                      Reporting
                                                                                 Period
                                                                                             in accordance with                               the    appropriate
                                                                                             table 14                Start of the next        manual
                                                                                                                     Business Day (for
                                                                                                                     Functional Areas
                                                                                                                     classified as 4 & 5)
Internal Laundry and Linen Services

232               Section  13.3 Linen Service                                    Monthly     Low Criticality         2 Business Days          One Quality Failure
                  and 13.4 of                                                                                        (training   and          event shall apply for
                  Schedule   4,                                                                                      audits)                  each instance of
                  Part B                                                                                                                      failure to implement
                                                                                                                     4 Hours (all other       the        appropriate
                                                                                                                     requirements)            Linen Service where
                                                                                                                                              such failure is not
                                                                                                                                              due to a failure by
                                                                                                                                              NSW Health's linen
                                                                                                                                              supplier to supply
                                                                                                                                              linen in the required
                                                                                                                                              quantities
233               Section  13.5 ad hoc laundering service and linen repair       Monthly     Minimum Criticality     2 Business Days          One Quality Failure
                  and 13.6 of services                                                                                                        event shall apply for
                  Schedule   4,                                                                                                               each instance of
                  Part B                                                                                                                      failure for each 5 or
                                                                                                                                              less items provided
Portering / Wardspersons Services

242               Section 15.4, Portering and Wardspersons Service for           Weekly      Low Criticality for     As per original          One Quality Failure
                  15.5 15.7 of emergency and urgent movement of patients and                 Emergency and           response time            event shall apply for
                  Schedule   4, specimens                                                    Urgent responses                                 each instance of
                  Part B                                                                                                                      failure to respond
243               Section 15.6, Portering and Wardspersons Service for planned   Weekly      Minimum Criticality     As per original          One Quality Failure
                  15.7       of and routine movement of patients and specimens               for routine and         response time            event shall apply for
                  Schedule   4, and movement of FF&FE                                        planned responses                                each instance of




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KPI               Deed                      Descriptor                                    Minimum     Quality      Failure   Repeat    Quality      Application      of
Reference         Schedule             4                                                  Project     Category               Failure Deduction      Quality Failures
Number            Part                 B                                                  Company                            Period
                  Reference                                                               Reporting
                                                                                          Period
                  Part B                                                                                                                            failure of        each
                                                                                                                                                    movement
Sterile Supplies Department Services

244               Section 16.4,             SSD Instrument Management and Computerized    Monthly     Low Criticality        5 Business Days        One Quality Failure
                  16.6 and 16.7             Instrument Tracking System                                                                              event shall apply for
                  of Schedule 4,                                                                                                                    each instance of
                  Part B                                                                                                                            failure of each SSD
                                                                                                                                                    Service
245               Section 16.9 of Instrument Review Committee                             Daily       Low Criticality        30 minutes             One Quality Failure
                  Schedule     4,                                                                                                                   event shall apply for
                  Part B                                                                                                                            each instance of
                                                                                                                                                    failure to attend
246               Section 16.10 Damage and Loss protocol                                  Monthly     Low Criticality        1 Business Day         One Quality Failure
                  and 16.11 of                                                                                                                      event shall apply for
                  Schedule   4,                                                                                                                     each instance of
                  Part B                                                                                                                            failure to implement
                                                                                                                                                    the        appropriate
                                                                                                                                                    protocol
247               Section                   Turnaround times                              Monthly     Medium Criticality -   As per original        One Quality Failure
                  16.14(e)             of                                                             theatres               turnaround time        event shall apply for
                  Schedule             4,                                                                                                           each instance of
                  Part B                                                                              Low Criticality -                             failure     of    each
                                                                                                      (Cowra Facilities)                            turnaround time

                                                                                                      Minimum Criticality
                                                                                                      –      all    other
                                                                                                      instances
248               Section 16.16 Transportation and Distribution                           Monthly     Minimum Criticality 30 minutes                One Quality Failure
                  of Schedule 4,                                                                                                                    event shall apply for
                  Part B                                                                                                                            each instance of
                                                                                                                                                    failure  of    each
                                                                                                                                                    delivery




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KPI               Deed                      Descriptor                                                 Minimum     Quality      Failure    Repeat    Quality        Application      of
Reference         Schedule             4                                                               Project     Category                Failure Deduction        Quality Failures
Number            Part                 B                                                               Company                             Period
                  Reference                                                                            Reporting
                                                                                                       Period
249               Section 16.17 Provision of Incident and major incident plans                         Monthly     High Criticality        5 Business Days          One Quality Failure
                  of Schedule 4,                                                                                                                                    event shall apply for
                  Part B                                                                                                                                            each instance of
                                                                                                                                                                    failure to implement
                                                                                                                                                                    the appropriate plan
Materials Management Service

250               Section 17.3, Management service                                                     Monthly     Minimum Criticality     4 hours                  One Quality Failure
                  17.5,     17.6,                                                                                                                                   shall apply for each
                  17.10, 17.11 of                                                                                                                                   instance of failure
                  Schedule     4,                                                                                                                                   within             each
                  Part B                                                                                                                                            Materials
                                                                                                                                                                    Management
                                                                                                                                                                    Service incorrectly
                                                                                                                                                                    implemented
251               Section 17.4 of           Materials receipt                                          Monthly     Minimum Criticality     1 hour (or original      One Quality Failure
                  Schedule     4,                                                                                                          response       time      event shall apply for
                  Part B                                                                                                                   where identified)        each instance of
                                                                                                                                                                    failure     of    each
                                                                                                                                                                    obligation
252               Section 17.7         to   Internal distribution of stock (urgent deliveries)         Monthly     Low Criticality         1 hour                   One Quality Failure
                  17.11                of                                                                                                                           event shall apply for
                  Schedule             4,                                                                                                                           each instance of
                  Part B                                                                                                                                            failure to distribute
253               Section 17.7         to   Internal distribution of stock (normal deliveries)         Monthly     Minimum Criticality     4 hours                  One Quality Failure
                  17.11                of                                                                                                                           event shall apply for
                  Schedule             4,                                                                                                                           each instance of
                  Part B                                                                                                                                            failure to distribute
254               Appendix G           of HealthAMMS reporting requirements [KPI’s to be               Monthly     Medium Criticality      [To be developed]        One Quality Failure
                  Schedule             4, developed with NSW Health prior to Contract                                                                               event shall apply for
                  Part B                  Close]                                                                                                                    each instance of
                                                                                                                                                                    failure




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APPENDIX E – HEALTHAMMS REPORTING REQUIREMENTS

E.1.1                Issue
The Project Company is to provide appropriate and reporting on the Health Facilities to NSW Health and GWAHS requirements.
E.1.2                NSW Health requirements
The HealthAMMS system is proprietary asset management software developed by NSW Health, and extensively used by GWAHS. The system is based on
the Maximo platform, combined with the space manager Aperture, with customised modules developed for GWAHS use.

As part of the Asset Management Framework developed by NSW Health, Health Services across the state are required to monitor and report against the
Performance Parameter measures listed below

The use of HealthAMMS enables appropriate monitoring by NSW Health of the maintenance and condition of the facilities on the Mater site, and enables
comparison with other sites in NSW Health as part of the state-wide strategy targeted towards better asset management.

The reporting against these Performance Parameters needs to be compatible with other sites in NSW Health that will be using the standard state-wide
HealthAMMS system. This will require the Project Company to adopt the same nomenclature, catalogue, configuration, equipment register, and inventory
standards as used in NSW Health system. The HealthAMMS manual is available for guidance.
It is important not to confuse these Performance Parameters, which are provided essentially for comparative purposes, with the Performance Parameters
which the Project Company is contractually required to achieve. For this reason, NSW Health / GWAHS Performance Parameters will be referred to as a
“Performance Report”.
E.1.3                Additional requirements
In addition to the requirements of NSW Health, GWAHS currently requires the following Performance Parameters to be included in the Performance Report:
     Average work order time by status

     Labour hours by work type

     Labour hours by priority

     Scheduled v unscheduled work orders

     Scheduled completed v scheduled uncompleted

     Budget v actuals


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It is expected that over time, more Performance Parameters will be added, and may include:
     Customer satisfaction index

     Occupational health & safety Index

     Productive v non-productive hours

E.1.4                Options
GWAHS has requested that the Services Specification requires that the Project Company deliver information and reports back to GWAHS and NSW Health
in a format compatible with GWAHS and State requirements.

This could be achieved by the Services Specification requiring either:
     the Project Company to utilise HealthAMMS; or,

     the Project Company to utilise its own facilities management software, if it can provide the information required in an electronic format compatible with
      GWAHS and NSW Health requirements.


E.1.5                Performance Parameter Availability

The following table indicates the Asset Management and Maintenance Performance Parameters and the stage at which they will be progressively available
through the PMIS. The availability of the Performance Parameter depends on the AHS to collect the relevant data and is associated with the implementation
of HealthAMMS. Stage 1 is at the implementation of the PMIS, Stage 2 HealthAMMS is in operation in all AHS.

                                           Peak                PERFORMANCE Stage              Secondary                 PERFORMANCE Stage
                                           PARAMETERs                                         PARAMETERs
                                                                                      1   2                                                       1    2
1.0     Asset              Efficiency      1.1 Total Maintenance Expenditure / m2             1.5 Total Maintenance         Expenditure     by
                                           (Note 2)                                           Functional Area
Maintenance
                           Effectiveness   1.2 Annual Maintenance Expenditure as a            1.6 Ratio of Programmed Maintenance to
                                           % Total Replacement Value (Note 2)                 Reactive Maintenance
                                           1.3 Total Maintenance Expenditure as a %           1.7 Backlog Maintenance as a %
                                           Gross Value Buildings + Gross Value                Programmed Maintenance
                                           Plant and Equipment (Note 2)


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                                           1.4 Total Maintenance Expenditure /
                                           Weighted Separation (Note 2)
2.0           Asset Efficiency             2.1 Total Replacement Value / Weighted
Usage                                      Separation (Note 2)
                           Effectiveness   2.2 Weighted Separation / m2

                                           2.3 Asset Depreciated Value/ Weighted
                                           Output Measure of Service
3.0 Operating Efficiency                   3.1 Total Energy Costs / m2 (Note 2)          3.2 Total Operating Costs / m2
Costs
4.0       Asset Efficiency                 4.1 Remaining Life of Assets (Note 2)         4.3 Ratio of Depreciated Replacement Value
                                                                                         to Total Replacement Value (Built Assets)
Condition
                                                                                         4.4 Ratio of Depreciated Replacement Value
                                                                                         to Total Replacement Value (Bio-Medical
                                                                                         Equipment Assets)
                           Effectiveness   4.2 Physical Condition Index

5.0      Asset Effectiveness 5.1 Functional Performance Index
Functionality
Note 2: At the implementation of the PMIS this Performance Parameter will be reported at Area and State Level. When HealthAMMS is fully implemented it
will also be
reported at Facility Level.




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E.1.6              Data Definitions


Term                        Definition
Area                        Net occupiable less primary circulation areas. This exclude unoccupiable
                            area such as plant rooms (M2)
Total Maintenance           All repairs, maintenance and renewal actions necessary to retain an
Expenditure                 asset in working order. Includes all recurrent expenditure for the
                            planned, preventative and reactive/corrective maintenance activities
                            undertaken on an asset. ($) (Note: this is also defined as RMR)


Annual                      Annual Total Maintenance Expenditure (Financial Year) ($)
Maintenance
Expenditure
Total Replacement           The Total Replacement Value is the current replacement cost of an
Value                       asset. In the case of buildings it is the estimated current building costs
                            with current materials and methods on a Greenfield site. In this instance
                            it also includes total cost of all plant and equipment and associated
                            infrastructure. It excludes land costs, on the basis that the existing land
                            would be utilised in the event of total replacement. ($)
Gross Value                 Value of assets before depreciation.




Depreciated                 Value of an asset after depreciation. This is also known as the written
Replacement Value           down value.


Weighted                    A formal separation is a discharge, transfer or deaf of a patient. It is the
Separation                  process by which a same day patient or inpatient completes an episode
                            of care. A weighted separation takes into account the total resource
                            consumption of inpatients. It is calculated by summing up the weight
                            contributed by each separation based on their AR-DRGs and other
                            factors (ie private, same day, transfer, long stay outlier and indigenous
                            status). (000)
Weighted    Output          The Weighted Output Measure of Service, a measure currently being
Measure of Service          developed by Funding and Systems Policy Branch, is seen an
                            appropriate service measure. The measure takes a holistic view of the
                            delivery of health services and includes both inpatient and non-inpatient
                            activities.
Programmed                  All planned or programmed maintenance activities performed on a
Maintenance                 regular basis to prevent failure and extend the life of the asset. ($)



Reactive                    Maintenance undertaken in response to a breakdown or other unplanned
Maintenance                 event. ($)


Physical Condition          The technical appraisal of an asset based on physical condition
index                       assessments (Relative Score 1 to 3)
Total        Operating      Refers to the total operating costs associated with the facility and
Costs                       comprises including maintenance and repair costs (both fixed and
                            variable) rates, taxes, insurances, light, power, fuel, security, cleaning
                            and all costs associated with grounds and car parking. ($)
Total Energy Costs          Refers to the total energy costs associated with the facility. ($)


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Depreciated                 Depreciated Replacement Value is the Total Replacement Value less
Replacement Value           accumulated depreciation that would have applied from the date of
                            acquisition to the current financial period. ($)

Actual Asset                The actual condition assessment of an asset at a room/space level
                            (Relative Score 1 to 3). These can then be aggregated up to form an
Condition                   actual condition index for the whole asset.

Required         Asset      The required condition assessment of an asset at a room/space level
Condition                   (Relative Score 1 to 3) based on the required services to be provided
                            from the space. These can then be aggregated up to form a required
                            condition index for the whole asset.
                            The actual functional performance of an asset at a room/space level
Actual Asset
                            (Relative Score 1 to 3). These can then be aggregated up to form an
Functional                  actual functional index for the whole asset. This indicator is a measure of
Performance                 the alignment of functional performance to meet service delivery needs.
                            Issues include infrastructure and internal fitout capability, the capacity of
                            the facility, the location and the relative level of amenities required to
                            ensure the efficiency of the operation.
Required                    The required functional performance of an asset at a room/space level
Functional                  (Relative Score 1 to 3). These can then be aggregated up to form a
Performance                 required functional index for the whole asset.




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E.1.7              Performance Parameter Definition Sheets




1.0 Asset Maintenance

Performance Parameter 1.1 - Total Maintenance Expenditure / m2
A measure of total maintenance expenditure by area of a facility.

  Facility Level                 Facility Level          AHS Level                   State Level
  Data Input                     Performance             Performance Indicator       Performance
                                 Indicator                                           Indicator
    1. Total                      Facility maintenance    Facility maintenance         Facility maintenance
                                             2                       2                            2
    Maintenance                   cost per M              cost per M measured          cost per M
    Expenditure ($)                                       at the Area level            measured at State
           2                                                                           level
    2. M


This indicator is defined by the following expression:
       Total maintenance expenditure         =$/M
                                                  2
                       2
                      M


Reporting – Monthly, Annually




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1.0 Asset Maintenance

Performance Parameter 1.2 - Annual Maintenance Expenditure as a %
                              Total Replacement Value
This indicator is a measure of the annual maintenance expenditure expressed as a percentage of the
total replacement value of an asset or facility.


  Facility Level                 Facility Level          AHS Level                   State Level
  Data Input                     Performance             Performance Indicator       Performance
                                 Indicator                                           Indicator
    1. Annual                     A measure of annual     A relative measure of        A relative measure of
    Maintenance                   maintenance             maintenance                  maintenance
    Expenditure ($)               expenditure             expenditure across the       expenditure across
                                  expressed as a          Asset Portfolio at the       an Asset Portfolio at
    2. Total
                                  percentage of the       AHS level                    State level
    Replacement Value
                                  total replacement
    ($)
                                  value of a facility.


This indicator is defined by the following expression:
           Annual maintenance expenditure
                                                          X 100 = %
               total replacement value


Reporting – Annually




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1.0 Asset Maintenance

Performance Parameter 1.3 - Total Maintenance Expenditure / Gross
                             Value of Buildings + Gross Value of
                             Plant & Equipment
A measure of maintenance expenditure across the asset portfolio (both buildings and plant &
equipment) expressed in terms of gross value.

  Facility Level                 Facility Level         AHS Level                   State Level
  Data Input                     Performance            Performance Indicator       Performance
                                 Indicator                                          Indicator
    1. Total                      Annual asset           Annual asset                 A measure of
    Maintenance                   maintenance cost as    maintenance cost as %        maintenance
    Expenditure ($)               % of asset value       of asset value at Area       expenditure across
                                                         level                        an Asset Portfolio at
    2. Gross value of
                                                                                      the State level
    Buildings + Gross
    Value of Plant &
    Equipment ($)


This indicator is defined by the following expression:
       Total Maintenance Expenditure         =x%
 Gross Value Buildings + Gross Value Plant
               and Equipment


Reporting – Monthly, Annually




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1.0 Asset Maintenance

Performance Parameter 1.4 - Total Maintenance Expenditure /
                           Weighted Separation
This indicator is a measure of the annual maintenance expenditure expressed in terms of service
delivery.


  Facility Level                 Facility Level        AHS Level                   State Level
  Data Input                     Performance           Performance Indicator       Performance
                                 Indicator                                         Indicator
    1. Total                      A measure of          A measure of                 A measure of
    Maintenance                   maintenance           maintenance                  maintenance
    Expenditure ($)               expenditure           expenditure expressed        expenditure
                                  expressed in terms    in terms of throughput       expressed in terms of
    2. Weighted
                                  of throughput.        at an Area level.            throughput at a State
    Separations (000)
                                                                                     level.


This indicator is defined by the following expression:
             Total maintenance expenditure
                                                        $ / Separation
                 Weighted Separations


Reporting – Monthly, Annually




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1.0 Asset Maintenance

Performance Parameter 1.5 - Total Maintenance Expenditure by
                            Functional Area
This indicator is a measure of asset maintenance expenditure on major functional areas within a
facility.


  Facility Level                 Facility Level            AHS Level                   State Level
  Data Input                     Performance               Performance Indicator       Performance
                                 Indicator                                             Indicator
    1. Total                      Percentage of
    Maintenance                   maintenance
    Expenditure ($)               expenditure in
                                  relation to Functional
    2. Functional Area
                                  Areas within a
                                  facility.


This indicator is defined by the following expression:
Total maintenance expenditure X Functional Area M2 Functional Area = $ maintenance
                                 Facility Area M2  Expenditure


Reporting – Monthly, Annually

Note: This would initially be a pro-rata measurement based on the amount of space occupied by a
particular function within a facility. Through the implementation of HealthAMMS it would progressively
become an actual measurement of maintenance expenditure within a functional area.




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1.0 Asset Maintenance

Performance Parameter 1.6 - Ratio of Programmed Maintenance to
                             Reactive Maintenance
This PERFORMANCE PARAMETER is a measure of relationship between programmed maintenance
and reactive (unplanned) maintenance that was incurred by a facility within a financial year. It is a
measure of the effectiveness of maintenance planning from a strategic perspective. At the facility level,
the optimal goal should be around the ratio of 70% programmed maintenance to 30% reactive,
dependent upon the age of the asset components.


  Facility Level                 Facility Level          AHS Level                   State Level
  Data Input                     Performance             Performance Indicator       Performance
                                 Indicator                                           Indicator
    1. Programmed                 A measure of the        A measure of the
    Maintenance ($)               relationship between    relationship between
                                  programmed              programmed
    2. Reactive
                                  maintenance and         maintenance and
    Maintenance ($)
                                  reactive                reactive maintenance at
                                  maintenance at the      an AHS level.
                                  facility level.


This indicator is defined by the following expression:
Percentage Programmed Maintenance : Percentage= x : x %
Reactive Maintenance


Reporting – Annually




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1.0 Asset Maintenance

Performance Parameter 1.7                             - Backlog Maintenance as a %
                                                      Programmed Maintenance
This PERFORMANCE PARAMETER indicates the extent to which programmed maintenance is being
achieved during the year.


  Facility Level                 Facility Level        AHS Level                    State Level
  Data Input                     Performance           Performance Indicator        Performance
                                 Indicator                                          Indicator
    1. Backlog                                                                        Annual backlog
    Maintenance ($)                                                                   maintenance of an
                                                                                      AHS expressed as a
    1. Programmed
                                                                                      percentage of total
    Maintenance ($)
                                                                                      backlog maintenance


This indicator is defined by the following expression:
Area   Backlog     Maintenance                    X    100%
 Backlog Maintenance




Reporting – Annually




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2.0 Asset Usage

Performance Parameter 2.1 - Total Replacement Value / Weighted
                             Separation
This PERFORMANCE PARAMETER is a measure of asset usage through relating throughput and
replacement value.


  Facility Level                 Facility Level          AHS Level                   State Level
  Data Input                     Performance             Performance Indicator       Performance
                                 Indicator                                           Indicator
    1. Total                      A measure of capital    A measure of capital         A measure of capital
    Replacement Value             expressed in terms      expressed in terms of        expressed in terms of
    ($)                           of throughput.          throughput at the AHS        throughput at a State
                                                          level                        level
    2. Weighted
    Separations (000)


This indicator is defined by the following expression:
               Total Replacement Value
                                                          $ / Separation
                Weighted Separations


Reporting – Annually




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2.0 Asset Usage

Performance Parameter 2.2 - Weighted Separation / m2
This PERFORMANCE PARAMETER is a measure of asset usage through comparing throughput and
Area.


  Facility Level                 Facility Level       AHS Level                   State Level
  Data Input                     Performance          Performance Indicator       Performance
                                 Indicator                                        Indicator
    1. Weighted                   A measure of         A measure of capital         A measure of
       Separations                capital expressed    expressed in terms of        capital expressed in
       (000)                      in terms of          throughput at the AHS        terms of throughput
                                  throughput.          level                        at a State level
    2. M2


This indicator is defined by the following expression:
                  Weighted Separation
                                                       X Separations/m2
                          m2



Reporting – Annually




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2.0 Asset Usage

Performance Parameter 2.3 - Asset Depreciated Value/ Weighted
                            Output Measure of Service
This PERFORMANCE PARAMETER is a measure of asset usage through relating an output measure
of service and depreciated asset value. This indicator gives an indication of the level at which the asset
portfolio is supporting the delivery of health services particularly in terms of asset utilisation at a facility
level. For an indicator to appropriately reflect the effectiveness of asset management in terms of
service delivery it is appropriate for it to contain a measure of service.

  Facility Level                 Facility Level           AHS Level                    State Level
  Data Input                     Performance              Performance Indicator        Performance
                                 Indicator                                             Indicator
    1. Asset                      A measure of the         A measure of the              A measure of the
    Depreciated Value             utilisation of assets    utilisation of assets in      utilisation of assets in
    ($)                           in the delivery of       the delivery of health        the delivery of health
                                  health services.         services at the AHS           services at a State
    2. Weighted Output
                                                           level                         level
    Measure of Service
    (000)


This indicator is defined by the following expression:
             Asset Depreciated Value
                                                            $ / Weighted Output Measure of Service
        Weighted Output Measure of Service


Reporting – Monthly, Annually
Note: This indicator requires finalisation of ‘Weighted Output Measure of Service’ by Funding and
Systems Policy Branch.




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3.0 Operating Costs


Performance Parameter 3.1 - Total Energy Costs / m2
                                                                                                                     2
This indicator is a measure of the energy costs of an asset or facility. It is expressed as a value per M
of the floor area of a facility.


  Facility Level                 Facility Level           AHS Level                    State Level
  Data Input                     Performance              Performance Indicator        Performance
                                 Indicator                                             Indicator
    1. Total operating            A measure of total       A relative measure of         A relative measure of
    Cost (facilities only)        operating costs          total operating costs         total operating costs
    ($)                           related to the           across an Asset               across an Asset
           2                      useable floor area in    Portfolio at the AHS          Portfolio at State
    2. M
                                  a Facility               level                         level


This indicator is defined by the following expression:
              total energy cost              =$/M
                                                  2
                      M2


Reporting – Monthly, Annually




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3.0 Operating Costs


Performance Parameter 3.2 - Total Operating Costs / m2
This indicator is a measure of the operating costs of an asset or facility. It is expressed as a value per
 2
M of the floor area of a facility.


  Facility Level                 Facility Level           AHS Level                    State Level
  Data Input                     Performance              Performance Indicator        Performance
                                 Indicator                                             Indicator
    1. Total operating            A measure of total       A relative measure of         A relative measure of
    Cost (facilities only)        operating costs          total operating costs         total operating costs
    ($)                           related to the           across an Asset               across an Asset
           2                      useable floor area in    Portfolio at the AHS          Portfolio at State
    2. M
                                  a Facility               level                         level


This indicator is defined by the following expression:
             total operating cost            =$/M
                                                  2
                      M2


Reporting – Monthly, Annually




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4.0 Asset Condition

Performance Parameter 4.1 – Remaining Life of Assets
A measure of future usability (remaining life) and indicator for planned renewal or
replacement.

  Facility Level                 Facility Level          AHS Level                    State Level
  Data Input                     Performance             Performance Indicator        Performance
                                 Indicator                                            Indicator
    1. Remaining Value            % used (by value),      Indicator of remaining        Indicator of
    ($)                           indicates when asset    life of assets at the         remaining life of
                                  may require renewal     Area level                    assets at State level
    2. Gross Value ($)
                                  or replacement


This indicator is defined by the following expression:
          Remaining value of assets          =x%
            Gross value of assets


Reporting – Annually




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4.0 Asset Condition

Performance Parameter 4.2 - Physical Condition Index
This indicator is a measure of asset physical condition to meet service delivery needs.


  Facility Level                 Facility Level          AHS Level                     State Level
  Data Input                     Performance             Performance Indicator         Performance
                                 Indicator                                             Indicator
    1. Actual Asset               A measure to            A relative measure of          A relative measure of
    Condition                     ensure alignment of     asset condition across         asset condition
                                  asset condition to      an asset portfolio at the      across an asset
    2. Required Asset
                                  meet service            AHS level.                     portfolio at State
    Condition
                                  delivery needs.                                        level.


This indicator is defined by the following expression:
Physical Condition Index = Actual Physical Condition less Required Physical Condition


  If the Physical Condition Index = 0             the physical condition is at the required condition to meet
                                                  AHS service delivery needs.
  If the Physical Condition Index < 0             the physical condition is less than the required condition to
                                                  meet AHS service delivery needs.
  If the Physical Condition Index > 0             the physical condition is more than the required condition
                                                  to meet AHS service delivery needs.

Reporting – Annually




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4.0 Asset Condition

Performance Parameter 4.3 - Ratio of Depreciated Replacement
                            Value to Total Replacement Value
                            (Built Assets)
This indicator is a relative measure of the condition of an asset or facility.


  Facility Level                 Facility Level       AHS Level                     State Level
  Data Input                     Performance          Performance Indicator         Performance
                                 Indicator                                          Indicator
    1. Depreciated                A measure of the     A relative measure of         A relative measure of
    Replacement Value             condition of a       condition across a            condition across a
    ($)                           specific asset or    portfolio of assets at the    portfolio of assets at
                                  facility.            AHS Portfolio Level.          State Health Portfolio
    2. Total
                                                                                     Level.
    Replacement Value
    ($)


This indicator is defined by the following expression:
       depreciated replacement value         = 0.XXX
           total replacement value


Reporting – Annually




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4.0 Asset Condition

Performance Parameter 4.4                             - Ratio of Depreciated Replacement
                                                       Value to Total Replacement Value
                                                       (Bio-Medical Equipment)
This indicator is a relative measure of the condition of an asset or facility.


  Facility Level                 Facility Level           AHS Level                    State Level
  Data Input                     Performance              Performance Indicator        Performance
                                 Indicator                                             Indicator
    1. Depreciated                A measure of the         A relative measure of         A relative measure of
    Replacement Value             condition of a           condition across a            condition across a
    ($)                           specific item of Bio-    portfolio of Bio-medical      portfolio of Bio-
                                  medical equipment.       equipment at the AHS          medical equipment at
    2. Total
                                                           Level.                        a State Level.
    Replacement Value
    ($)


This indicator is defined by the following expression:
       depreciated replacement value         = 0.XXX
           total replacement value


Reporting – Annually




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5.0 Asset Functionality

Performance Parameter 5.1 – Functional Performance Index
This indicator is a measure of the alignment of functional performance to meet service delivery needs.
Issues include infrastructure and internal fitout capability, the capacity of the facility, the location and
the relative level of amenities required to ensure the efficiency of the operation.


  Facility Level                 Facility Level         AHS Level                   State Level
  Data Input                     Performance            Performance Indicator       Performance
                                 Indicator                                          Indicator
    1. Actual Asset               A measure to           A relative measure of        A relative measure of
    Functional                    ensure alignment of    asset functional             asset functional
    Performance                   asset function to      performance across an        performance across
                                  meet service           asset portfolio at the       an asset portfolio at
    2. Required
                                  delivery needs.        AHS level.                   State level.
    Functional
    Performance


This indicator is defined by the following expression:
Functional Performance Index = Actual Functional Performance less Required
Functional Performance


 If the Functional Performance Index = 0            the functional performance is at the required condition
                                                    to meet AHS service delivery needs.
 If the functional Performance Index < 0            the functional performance is less than the required
                                                    condition to meet AHS service delivery needs.
 If the Functional Performance Index > 0            the functional performance is more than the required
                                                    condition to meet AHS service delivery needs.

Reporting – Annually




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APPENDIX F – SSD REQUIREMENTS

APPENDIX F1 – SSD WEIGHT CATEGORIES




 Weights      Description                 Items

     1        Simple     item,     plat   Examples:Biopsy Cap, Bristone Bone Lever, Catheter Introducer,
              surface only - no joints,   Cheek Retractor, Curette, Duro/Distal Cap, Finger Bandage,
              serration,    jaws     or   Howarth Elevator, Jobson Horne Probe, Lanes Forceps, Oxford
              contours                    Tibial Probe, Peritoneal Cath Tunnel Stylet, Probe, Switching
                                          Stick, Tubes,Uterine Sound. probes, deavers, osteotomes,
                                          separators


     2        Simple item no joints       Examples: Adson Forcep, Bipolar Forcep, Blade, Bohler Stirrup,
              or movable parts, may       Bone Curette, Bonney Forceps, Bougie, Box Chisel, BP Handle,
              have     jaws     and       Burrs, Caps, Catheter Introducer, Connector, Curette, Curved
              contours                    Osteotome, D/E Curette, Dental Mirror OBH, Diathermy Balls,
                                          Diathermy Nibs, Dilators, Ear Speculum, ENT Scoop, Eye Spud,
                                          Fetoscope, Finger Stall, Flexible Guide Wire, Forceps, Fritsch,
                                          Gauze, Gelpi Retractor, Gillies Forceps, Hex Head Screwdriver,
                                          Implants, Introducer, Irrigation Tube and Plug, Jobson Probe,
                                          Jug, Kilner Ret, Knot Pushers, Lanes Forceps, Layngeal
                                          Introducer, Lead Hand, McCormick Disectors, McIndoes Forceps,
                                          Mirror, Mirror Dentist, Mixture Glass, Morris Kidney, Mouthguards,
                                          Nasal Speculum, Nexgn Wrench, Nipple, Norman Elbow,
                                          Peritoneal Catch Tunnel Sylet, Perosteal Elevator, Plain Forceps,
                                          Plain/Toothed Forceps, Plaster Saw, Rasp, Rubber Gags, S
                                          Hooks, S Retractors, Sigmoidoscope Eye Piece, Simms
                                          Speculumns Skin Graft Boards, Straight Connector, Synthes
                                          Bone Crette, Toothed Forceps, Travers Forceps, Vaginal Ring,
                                          Volkmann Spoon, Waugh Forceps, toothed and non toothed
                                          forceps, BP handles


     3        Holloware, Linen            Examples: Bowl, Brush, Black Bad, Boyle Davis Mouth Gag,
                                          Burns Bowl, Container, Cyston, Cysto Bowl, Cysto Bowl Lid,
                                          Esmarch, Feotoscope, Flex Tube, Gallipot, Injection Tray, Jug,
                                          K.S. Bowl, K Wire, Light Hangle, Mask, Mouth Gag, Mouth Piece,
                                          Peak Flow Assembly Pento, Peg Value, Pocket Mask, Splash
                                          Bowl, Sharps Dish, Soak Disk, Yello.Black Tubing Ventalator,
                                          Tube, Volumatic Bottle, K.Wire Bending Pin, bowls trays linen.

     4        Items with simple           Examples: Bone Nibbler, Cord Cutter, Clip Remover, Draffin
              screw or aseptic joints     Rods, Iris Scissors, Kilner Scissors, Lap Scissor Handle, Lap
                                          Scissor Insert, Mayo Scissors, McCoy Blade, Metzenbaun
                                          Scissors, Puller, Scissors, Sinus Forceps, Towel Clips, Westcott
                                          Scissors, scissors




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 Weights      Description        Items


     5        Items with box     Examples: A/Forceps, All Separate Drill Cords, Alligator Forceps, Allis
              joints             Tissue Forcep, Applicator, Artery Forceps, Bone Cutter, Bulldog Clamp,
                                 Burrs, Bussing, Cholangiogram Introducer, Clip Remover, Clippers, Crab
                                 Claw Bone Holders, Doyen Bowel Clamps, Halls Spare Cord OBH, Heater
                                 Hose, Howard Kelley Clamps, Lap Diathermy, Lap Handle, Lap Insert,
                                 Lap Probe, Lifter, Ligaclip Large, Liston Bone Cutter OBH, Liston Bone
                                 Cutters, Mayniham, Mask Rendell Baker, McGill Forceps, McGilles
                                 Introducer, Mosquito Forceps, Nail Clippers, Nasal Packing Forceps,
                                 Needle Acceptor, Needle Holder, Ovum Forceps, Packing Forceps,
                                 Patella Spacer, Pin, Pin Cutter, Pin Puller, Pliers, Ramplet Sponge
                                 Holding Forceps, Rampley, Ring Closer, Ring Opener, Saiges T. Forceps,
                                 Split Needle Guide, Staple Remover, Teals FOrceps, Teals Vullsullum,
                                 Tilleys Packing Forceps, Tissue Crusher, Verbrugg Forceps, Voice
                                 Prosthesis, Vulsellum Forceps, needle holders, artery forceps
     6        Items with 1 or    Examples: Auvard Speculum, Auxillary Water Tube, Bells Implants,
              2 parts complex    Container, Double Action Pin Cutter Gelpi Retr, Guide Wire, Heater Coil,
              joints             Nexgen Wrench, Mollisons, Self Retaining Retractors, Trapdoor, Travers
                                 Retr OBH, Trocar and Cannula, self retaining retractors, mollisons

     7        Items that         Examples: Bohler Stirrup and Pin, Bone Nibbler, Capener Gauge, Davis
              dismantle into     Boyle Mouth Gag, Double Action Bone Cutter, Dressing, Ear Syringe,
              2-4 simple         Matheiu Rectractor, Mayo Retr Mollison Retr, Myoma Screw, Parks Anal
              pieces or D/A      Retr, Spacer Guide, Tinkler, Vaginal Spec, Wire Cutter, Wirer Guides,
              joints             parkes reactors, bone nibbles
     8        Items that         Examples: Acceptor Tube, Amputation Saw OHB, Aspiration Needle,
              dismantle into     Aspiration Syringe, Bellows, Biopsy Forceps, Biopsy Needle, Bone
              4-10 simple        Marrow Needle, Bridge, Cass Needle, Channel Cleaning Adaptors,
              pieces or          Channel Plugs, Cleaning Adaptors, Connectors, Corrigation Tubing,
              cannulations       DEJardins Stone Grasper, Diathermy Lead, Dolpain Forceps, E.N.T
                                 Sucker, Flex Tube, Foeterscope, Hystoscope Sheath OBH, Implant Set,
                                 Inhaler, Insufflation Tubing, L/Blade, L/Mask, Lap Chloe Forcep, Lap
                                 Chloe Grasper, Lap Sucker, Lap Toothed Forceps, Licorice Stick, Light
                                 Handle, LMA, Needle, Obstetric Forceps, Proctoscope, Pudenal Needle,
                                 Quiver, Removal Device for DHS, Spare Gamma Probe Lead, Sternal
                                 Needle, Sucker, Suction Bottle and Bung, Tonsil Tubing, Tocar, TVT
                                 OBH, Yankauer Sucker, lap instruments, Frasier, Yankauer, Camera

     9        Items that         Examples: Fuluda Retractor or Ortis Urethrotome
              dismantle into
              4-10 simple
              pieces or with
              complex
              movable parts
     10       Items that         Examples: 6mm Port, Absorber, Active Cordic, AW Channel Clean,
              dismantle into     Adapotor, Balfour Doyen, Biopsy Forceps, Blade, Boogie, Cement Gun,
              4-10 simple        Contiplex Cable, Diath Monoplor Cable, Diathermy, Diathermy ic,
              pieces or          Diathermy Leads ic, Diathermy Nib ic, Duptrenens, Dur/Water Tubes,
              special care       Esmarch Bandage, Eye Inst, Fastrach LMA, Forcep and Lead, Graspers,
              items that         Gun, Humby Knife, Humidifier Probe Set, Insulated Forceps, Karl Storz
              require hand       Light Lead, Kilner Retractor, Langenbeck Retractor, Lap Hook, Lap
              washing or         Scissor ic, Lap Spoon, Laryngeal Mask, Light Lead, Luxtec Light Lead,
              insulated          Micro Bipolar Forceps and Lead, Multi Clip Applicator, Peep Valve, Sterris
              instruments        Connectors, Asatabulars, flexible reamers




Support Services Specification                     209                                           December 07
NSW Health                                 Orange and Associated Health Services PPP Project


APPENDIX F2 – DELIVERY POINTS AND COLLECTION POINTS

Facility                                Location

Construction Health Facilities          Theatres

Construction Health Facilities          Ambulance and Emergency

Construction Health Facilities          Intensive Care

Construction Health Facilities          Cardiac Unit

Construction Health Facilities          Maternity

Construction Health Facilities          Day Surgery

Bathurst Health Campus                  Theatres

Bathurst Health Campus                  Ambulance and Emergency

Bathurst Health Campus                  Intensive Care

Bathurst Health Campus                  Cardiac Unit

Bathurst Health Campus                  Maternity

Bathurst Health Campus                  Day Surgery

Cowra Hospital                          Theatres

                                                rd
Cowra Hospital                          Cowra 3 Floor

Canowindra Hospital                     Canowindra Hospital

Grenfell Hospital                       Grenfell Hospital

Blayney Hospital                        Blayney Hospital

Oberon Hospital                         Oberon Hospital

External customers                      SSD Supplies Department and Bathurst Health
                                        Campus




Support Services Specification       210                                          December 07

								
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