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Ppt on Call Centre Technology

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									            International Investment Conference



3D Networks – Overview & Commitment to the Call
              Center Industry


Barry Southern, Chairman, 3D Networks
3D NETWORKS BACKGROUND
3D Networks is a subsidiary of the Singapore-based Planet One Pte
Ltd. group of companies employs over 600 people, having direct
representation in 10 countries


 Singapore     India       Hong Kong        United Kingdom
 China         Thailand    United States    Middle East
 Australia     Malaysia    Philippines
                           Planet One Group of Companies



    3D                            NetProActive
                    Planet                           FCSCS          Planet ICS
 Networks                           Services
                     PSG

   Voice             IVR               NOC          Hospitality      SW Services
    Data         Call Centre          IMaRC            IP Tel            And
Convergence Prof Services           Managed                           Solutions
                                    Services
  500+ people      32 People         20+ People       90+ People
                                                                      Just opened
   8 Countries     6 Countries       3 Countries     10 Countries
                              Customer




              3D NETWORKS – ADVANTAGE
We become a Single Window to offer you the full life-cycle solutions & services




 NetProActive           Planet                                   Planet
                                            FCSCS
   Services              PSG                                      ICS
PLANET ONE
   A strong regional network of synergistically related technology
    companies employing more than 600 personnel with direct
    representation in 9 countries throughout APAC

   Privately held and backed with private equity holder multi billion $
    business across a variety of industries (timber, IT, automotive, oil and
    gas etc – like the TATA group in India)

   3D Networks expanding continually and grown to a presence in
    more than 7 countries

   Gaining solid presence and foothold through acquisitions & mergers:

        3D Networks in July 2001, Australia

        Bangalore Labs (now NetProActive Services) in November 2001,
         India

        Planet Professional Services Group in July 2002, Singapore

        TGNT in January 2003, China
3D Networks - Overview

Leading systems/network integrator in Asia Pacific
and a Voice & Data convergence specialist




        Offers cutting-edge business communications
        infrastructure solutions for enterprises, (BFSI, Contact
        centres, Manufacturing, Government & Healthcare)
        and Service Providers.
             3D Networks Solution and Service Offerings


     Voice Solutions                                               Data Solutions
    Call Centres                                             LAN

    Converged VoIP                                           WAN

    Unified Messaging Solutions                              Metro Area Network Solutions

    Voice Networks (IP Telephony / TDM                       MPLS / Core Routing / Switching
     Telephony)                                                Solutions

    Speech Recognition                                       Security

                                            Managed Services

Convergence Solutions                                  Consultancy Services
    Hybrid Solutions involving LAN, WAN,                          Contact Centre Practice
     voice & data                                                  Network and Security Audits
    VoIP                                                          Network Design Services
    Converged applications
SOLUTIONS and SERVICES
                               END-TO-END LIFE
                               CYCLE SERVICES
   Voice Solutions               Project Consultancy
                                  Technical Consultancy
   Data Solutions                Product Supply
                                  Installation, Commissioning
   Converged Solutions           Wide Area Connectivity
                                  Customization Services
   Managed Services              Integration and Interface Services
                                  Facilities Management
   Voice & Data Consultancy      Training
                                  Outsourcing of
                                   Turnkey projects
STATE-OF-THE-ART 24X7 NOC
3D NETWORKS – REGIONAL STRATEGY

   3D Networks has 3 key strategic growth markets
        India
          • expecting annual growth of 100% YoY for next 3+ years
          • Investment will continue in line with growth
          • New business models and revenue streams being explored
        China
          • Tap the huge market potential
          • Have expanded service offerings to address unique market
            requirements (heavy Govt business ownership)
        Australia
          • Consolidation and value added services next big thing
          • Fundamentally transforming the business to drive innovation,
            and new business opportunities (QT an example)
3D NETWORKS VALUE – WHAT WE BRING TO THE TABLE


   STRONG PARTNERSHIPS

   EXPERTISE & EXPERIENCE

   OUR COMMITMENT TO THE CALL CENTER INDUSTRY
   STRONG PARTNERSHIPS
PARTNERSHIPS WITH INDUSTRY LEADERS
3D Networks is the
sole pan-Asian Platinum Partner of
Nortel Networks and Global
Customer Partner in APAC
   EXPERIENCE & EXPERTISE
A FORMIDABLE COMBINATION OF
EXPERIENCE + EXPERTISE


   Largest Group of Level 3 engineers skilled on Nortel product outside
    of Nortel globally

   Contact Centre Industry Experts like Chris Luxford are leading the
    contact centre technology in 3D Networks

   Strong Telephony Industry expertise senior to junior team members
    from our Chairman Barry Southern with over 30 years in the industry,
    to senior members like SK Jha, Karl Panknin, Bill Chang, Steve
    Rickard etc

   Periphonics skills unparalleled in the industry.
OUR CALL CENTRE & IVR CAPABILITY




   Over 300 call centre customers regionally.




                     Over 50% of 3D’s
                      resources have
                     been applied to
                     and are skilled in
                        these areas
TO SUMMARIZE OUR EXPERTISE &
EXPERIENCE

   3D Networks enjoys a strong presence in APAC region,
    backed by very high technical expertise, rich experience
    and the formidable background and support of the
    Planet One group

   We are growing to cater to the growing demands of our
    customers businesses

   “When you think of Nortel, think of us”
   OUR COMMITMENT TO THE CALL CENTER INDUSTRY
OUR COMMITMENT TO THE CALL CENTER INDUSTRY

    We strive to ensure that the customers’ technology
     requirement is non linear

    Ensure customer experience exceeds today’s
     performance levels

    3D Networks believes in being a strategic advisor

    3D Networks will continuously explore new technology
     concepts that can provide customers with significant
     differentiation
OUR COMMITMENT TO THE CALL CENTER INDUSTRY

    In Aug 2004 3D Networks established it’s own Contact Centre
     Consulting Practice headed by Chris Luxford, an expert in Call
     Center technology practice.

    3D Networks is one of the largest SI’s in the Contact Centre
     industry in India & Australia

    3D Networks enjoys a understanding of contact centre solutions –
     from infrastructure requirements to complex applications

    3D Network sees the contact centre space as essential to it’s
     heritage and future growth
OUR COMMITMENT TO THE CALL CENTER INDUSTRY

     As part of its commitment to the industry and to its 500+ contact
      centre customers regionally, 3D Networks is:
          Running a series of Contact Centre Strategy Workshops
           regionally
          Developing a range of operational contact centre
           management training
          Exploring a number of innovative BPO/Contact Centre
           outsourcing business models
          Soon to launch a range of new contact centre commercial
           models that can be adopted by outsourcers
OUR COMMITMENT TO THE CALL CENTER INDUSTRY


   We are keen to bring our Technology, Business Process
    intellectual knowledge and quality of partnership to the
    call center industry in Pakistan

   We are not just another network integrator

   You can look to us as your strategic partner for the entire
    call center networking life-cycle – from consultancy to
    implementation to support.
International Investment Conference

             THANK YOU
                For details contact




      Tel: (+92-21) 2634817-18-20 Fax: 2627843
            E-mail: eveready@cyber.net.pk

								
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