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									                                                                         Agenda Item No: 6


To:                         Cabinet

Date:                       22nd July 2003

From:                       Director of Resources

Electoral division(s):      All

Forward Plan ref:           2003/036                         Key decision:   Yes

Purpose:                    To note the launch of National Projects to help authorities
                            deliver local e-government.

                            To approve the re-allocation of capital funding to support
                            the Council’s engagement with National Projects.

Recommendation:             Cabinet is requested to approve the re-allocation of capital
                            funding to support the Council’s engagement with
                            National Projects, as follows
                              reduce provisional allocation to Smart Cards by £400k;
                              allocate £300k to Common Assessment Tool (“Mobile
                               Technology”) project; and
                              earmark £100k for engagement with a number of other
                               National Projects, and delegate to the Director of
                               Resources, in consultation with the Leader, authority
                               to commit this funding.

Decision:                   It was resolved:

                            To approve the re-allocation of capital funding to support
                            the Council’s engagement with National Projects, as

                                 Reducing the provisional allocation to Smart Cards by
                                 To allocate £300k to Common Assessment Tool
                                  (“Mobile Technology”) project; and
                                 To earmark £100k for engagement with a number of
                                  other National Projects, and delegate to the Director of
                                  Resources, in consultation with the Leader, authority
                                  to commit this funding.

Reasons/Options             The award of LGOL Partnership funding towards
                            Cambridgeshire’s CCN Smart Card Project released
                            £400,000 of capital funding for re-allocation to support the
                            Council’s drive to improve services through e-
                            Government, by utilising the deliverables from a range of
                            national Projects and in particular, to ensure the
                            development of the Common Assessment Tool (CAT) to
                            support Social Services front-line service delivery and the
                            wider integration agenda with health.

Published on:               Thursday 24th July

Call-in Deadline:           Thursday 31st July at 17.00 hours

           Officer contact:                                       Member contact
Name:      Mike Parsons                              Name:        Cllr Keith Walters
Post:      Director of Resources                     Portfolio:   Leader of the Council

Email:        Email:
Tel:       01223 717290                              Tel:         01223 717049


1.1     The Government (Office of the Deputy Prime Minister – ODPM) published the
        National Strategy for Local e-Government in November 2002. Full details are
        available at

1.2     The National Strategy stresses that Local e-Government is a core part of the
        drive to improve and modernise local government. It can help to

           Transform services – making them more accessible, more convenient,
            more responsive and more cost-effective.
           Renew local democracy – making councils more open, more accountable,
            more inclusive and better able to lead their communities.
           Promote local economic vitality – creating a modern business environment
            to promote skills, jobs and investment.

1.3     A checklist (Appendix 2) has been produced by ODPM for Councillors to
        review the approach to Local e-Government in their authority.


2.1     National Projects are at the heart of the Local e-Government Strategy. ODPM
        expects the National Projects programme to provide Councils with the e-
        Government tools to deliver the 2005 target, without having to build them from
        scratch. Caroline Stanger, previously this Council’s Head of Modernisation, is
        seconded to ODPM to oversee the National Projects programme.

2.2     The National Projects will define and deliver standard solutions to common
        problems. 16 projects have been launched to date, with a further 4 to be
        announced over the summer. The first phase of projects will be completed in
        April 2004 and the second phase in December 2004. There may be a further
        phase (Phase 3) of projects, if local authorities and the ODPM identify any
        significant gaps in coverage.

2.3     Each project will
         Produce starter kits and route maps for other councils
         Agree model specifications / procurement documentation
         Agree standards
         Ensure key suppliers include National Project outcomes in their projects

2.4     Brief details of each of the National Projects are included in Appendix 1, under
        the two programme strands: Priority Services, and Infrastructure (e-
        Government building blocks). Full details are available at

2.5     At the launch event on 22nd May 2003, Chris Leslie, ODPM Minister,
        challenged authorities: “how are you planning to use National Projects to help
        transform your services and achieve your e-Government target?”


3.1     Cambridgeshire is actively engaged in the following “Infrastructure” projects
        (to a greater or lesser extent)

           Customer Relationship Management (CRM)
           e-Procurement [Caroline Stanger was Chair of this Project]
           Local Authority Websites
           Smart cards [Ian Laughton is a member of the project reference group]
           Standards / Accreditation body [John Little is a member of the National
            Standards Board]

3.2     We also have expressed a keen interest in the Mobile Technology National
        Project, due to be announced over the summer – as part of Phase 2. We are
        hoping for some funding from this National Project towards the Common
        Assessment Tool (CAT) development and rollout (see section 4).

3.3     There are however considerable opportunities to engage with a number of the
        other National Projects to Cambridgeshire’s benefit. These may include

        Phase 1
        “Priority Services”
             Crime reduction / Youth offending [Tom Jefford]
             e-Trading Standards [John Lawrance]
             Framework for Multi Agency Environments (FAME) – e.g. IRT [Naomi
                Benson] and SSD/Health integration [Adrian Loades]
             Local Planning Services [John Onslow]
             Schools Admissions [Adrian Williams]
             Working with Local Businesses [John Lawrance]
              Workflow [Ian Laughton]
       Phase 2
             Mobile Technology [Ian Laughton] – e.g. CAT [Adrian Loades]
             Knowledge Management [Pat Harding]
             e-Democracy [Joy Postings]

3.4     The Council has approved a provisional capital allocation of £1m to implement
        a multi-function Smart Card. A report elsewhere on today’s Cabinet agenda
        recommends that £600,000 of this funding is required to supplement the
        £400,000 Local Government On-Line (LGOL) Partnership funding allocation
        for smart cards.

3.5     The balance of £400,000 could be re-allocated to support the Council’s
        engagement with other National Projects, and in particular the roll-out of the
        CAT (£300,000).

3.6     The 3rd IEG (Implementing Electronic Government) Statement, due to be
        approved by Cabinet in October, requires details of how / whether
        Cambridgeshire is engaging with each of the National Projects.


4.1     The CAT has been developed by the Council with external partners including
        Microsoft and Fujitsu. CAT technology allows care workers to record client
        assessments electronically on a tablet PC in the client’s home. At the end of
        the assessment SWIFT is updated with the assessment data through the use
        of mobile phone technology.

4.2     There are considerable benefits to both the client and the care professional in
        using this technology. The professional can have access to a client’s records
        when undertaking an assessment in a client’s home. The administrative work
        in inputting data to SWIFT is greatly reduced, leading to a greatly reduced risk
        of errors and the creation of savings through a reduction in the duplication of
        data entry. The CAT interface has been designed specifically to reflect the
        assessment process and to be user friendly. The project has attracted
        considerable national interest.

4.3     CAT is currently designed for social care assessments. The additional funding
        would allow the further development of the system to link both health and
        social care systems. Significant operational advantages will result from this
        development. From a health/social care professional’s perspective there is
        real benefit in being able to access on one PC all the information held on a
        service user whether it is held in one system or across several. This
        increases the professional’s ability to coordinate care delivery, ensuring that
        the right package of care incorporating elements of social care and health
        provision, is made available. Without this technology it will be much more
        difficult to extract the full benefits from the integration of health and social
        care services.

4.4     As well as viewing and updating information, efficiency will be gained from
        professionals being be able to undertake electronic transactions across
        agencies for example a GP booking an OT assessment or A&E teams
        accessing information from the Child Protection Register, all in “real time”.
        The technology developed for CAT will make such transactions possible.

4.5     Front line professionals will continue to have a considerable input to this
        development to ensure that CAT meets their needs. This approach also
        avoids many of the pitfalls of introducing wholly new systems. SWIFT and
        health systems would still exist but largely as background databases.

4.6     Previous funding has allowed the development of the CAT as a social care
        tool and a limited rollout on a pilot basis. It is proposed to use the larger
        share of the £300,000 proposed funding to develop the software required to
        enable CAT to interface with both SWIFT and health systems.

4.7     Additionally the funding would be used to purchase another 30 tablet PCs
        along with the associated software in order to extend rollout. Discussions are
        ongoing with ODPM to secure national funding for the extended rollout of
        CAT. An MTSP proposal has been made for capital funding to fund the
        rollout of CAT should no national funding be made available.


5.1     The award of LGOL Partnership funding towards Cambridgeshire’s “CCN”
        Smart Card project, releases £400,000 of capital funding that could be re-
        allocated to support the Council’s drive to improve services through e-
        Government by utilising the deliverables from a range of National Projects. In
        particular, to move decisively forward with the development of the CAT to
        support Social Services front-line service delivery and the wider integration
        agenda with health.

 Source Documents                                                 Location

 Full information on the Local e-Government is available

                                                                          APPENDIX 1



   Council Tax/Business Rate Valuation (Valubill)

    The project will connect the Valuation Office Agency (VOA) to the local authority
    Billing Agencies and integrate them into wider land related initiatives in central
    and local government (such as NLIS). The project will be operational in 6 pilot
    authorities and is developing a starter kit for local government.


   Crime Reduction/Youth Offending

    The objective is to enable local government, youth criminal justice agencies and
    others to work more effectively in dealing with individual young offenders and
    children at risk of becoming offenders. This will be achieved through:
        greater collaboration between the partner agencies; and
        the development and implementation of information sharing processes and
           tools that enable joint analysis of information.


   e-Trading Standards National

    Aims to provide back office support systems, information management and
    enhanced online advice to citizens.


   Fire Services

    This project will scope the e-government investment requirement and implement
    a business plan of collaborative and national projects to assist fire authorities in
    meeting their e-government objectives.


   Framework for Multi agency Environments (FAME)

     Multi Agency Hub – the development of a communications and inter working
      workflow hub for health and social care projects
     Health and Social Care Knowledge Base – access to most healthcare projects
      in councils.
    There will also be a research programme and standards development.


   Local Planning Services

    The project aims to build on the work already undertaken through investment in
    the Pathfinder process and the Planning Portal through developing systems to:
     support the planning process where they do not currently exist;
     establish a set of standards for delivery of e-planning services; and
     deliver a toolkit to enable LAs to implement the systems necessary.

    Contact: or

   National Benefits Project

    This aims to provide a benefits service designed around the needs of older
    people, a model of citizen focused joined up service for housing benefits, and a
    transferable model for improving the delivery of benefits to working age clients.
    The project will also provide the citizen to government interface using the
    Government Gateway.


   Schools Admissions

    A two phase National Project consisting of Hertfordshire further developing their
    existing e-admissions system and a pan-London database for school admissions
    which is being led by Wandsworth, to develop a centralised pupil admissions and
    transfer system together with a local admissions system for each London

    Contact: or

   Working with Local Businesses

    The project will develop:
     an introductory guide on business requirements;
     Process Maps that include best practice case studies and focus on event
     a Project Database with information for local authorities through a website;
     a Standard Local Authority Business Database schema – the establishment of
      common database standards.



   Customer Relationship Management (CRM)

    Aims to establish a CRM Academy to provide organisational and leadership
    development tools and training. It will also compile a database of examples of
    councils implementing CRM programmes and diagnostic information about the
    way it has been implemented and why.


   Digital TV

    Will be developing:
     a Starter Kit – combining software, hosting and implementation solutions for
       the main iDTV platforms;
     a “how to” guide – providing comprehensive guidance to iDTV start-up for
       local authorities;
     On-line Operating Forum – responsible for knowledge management, advice
       and accrediting iDTV service providers;
     research – commissioned to assess the national take up and requirements of


   e-Procurement

    The project aims to enable councils to take full advantage of e-Procurement by
    the target date of 2005. It will focus on developing the following three themes:
     developing an e-Procurement Toolkit to help plan the stages of
       implementation and select the relevant elements of e-Procurement;
     raising the profile of procurement in all councils in line with the most recent
       Local Government White Paper and the Byatt Review;
     working with local businesses so that they can take full advantage of new e-
       business opportunities.


   Local Authority Websites

    Aims to provide a starter kit – delivering the core functionality required for a local
    authority to establish a transactional website with a content management system,
    Information Architecture and Standards, and Organisational Development.


   National Smartcard Project

    The National Smartcard Project brings together the knowledge and expertise of a
    number of local authorities and Central Government departments, including
    Pathfinders authorities, to provide a framework and foundation that will drive
    ongoing development within the Smartcard market.


   Standards/Accreditation body(ACE)

    Will develop research and programme arrangements, and will build relationships
    with other National Projects and the wider Local e-Government programme.

   Workflow

    Aims to develop workflow and document management technologies as a
    business transformation tool for local e-government. Workflow supports the
    concept of getting the right item of work, to the right person, at the right time,
    through the automation of business processes.


Other national projects in development:

   Mobile Technology
   Telemetry
   Knowledge Management
   e-Democracy

                                                                       APPENDIX 2
The national strategy for
local e-government
A checklist for councillors and chief executives
The national strategy aims to set out briefly and clearly the issues that council
leaders, members, e-champions, chief executives and senior managers should be
considering, the questions they should ask of their organisations and the national
framework that is being created to support them.

Local e-government is a core part of the drive to improve and modernise local
government. It can help you to:

             Transform services – making them more accessible, more convenient,
              more responsive and more cost-effective.
             Renew local democracy - making councils more open, more
              accountable, more inclusive and better able to lead their communities.
             Promote local economic vitality – creating a modern business
              environment can promote jobs skills, jobs and investment in your area.

The Checklist

The checklist gives you a handy way to prompt your council to think through the
issues you will need to address – and to consider them in the wider context of your
council’s objectives.

Further information, details and guidance can be found at the government’s portal for
local government information and at the National Strategy


1       Who leads e-government in your council?
        Have you appointed senior councillor and manager e-champions?
        Do you have a strategy to engage service managers and staff?

2       Does your local e-government strategy support:
         your Community Strategy?
         your Best Value Performance Plan?
         your Local Public Service Agreement?
         your service strategies?

3       Do you regularly review progress against your local strategy?

Transforming services

4       Do you have a customer access strategy?
        Does it identify your customers?
        Does it set out how they will deal with the council now and in the future?
        Does it set targets for the use of each main access channel?

5       How will you help and encourage people to use electronic services?
        Are your services easy to use? How could they be made easier?
        Do they offer real advantages above traditional services?
        Are they secure – and how are you building public confidence in them?
        How are you helping your community gain access to technology and skills?

6       Are you building services around customers?
        How are you joining up council services?
        How are you joining up with other public services and councils?

7       Are you re-designing administrative processes to make your employees’ jobs
        easier, more productive and more effective?

8       Are you planning to use Pathfinder and National Project products to help
        transform your services and achieve your e-government target?

Renewing local democracy

9       Are you using e-government to increase opportunities for more people to:
         Contact your council?
         Find out what it is doing?
         Express their views and make decisions on services and plans?
         Access the information you hold about them?
         Complain when things go wrong?
         Debate issues of local importance with you – and with each other?

10      Do your councillors have access to:
         E-mail?
         The internet?
         Information that is comprehensive and easy to use about your area and
          your council’s performance – and how they compare to others?

11      Does your e-government strategy promote social inclusion?
        How are you making internet access and skills available to all who want
        How are you using new channels to reach those who have been excluded
        from services in the past?
        Do your electronic services improve access to services for people with

Promoting local economic vitality

12      How do you present your area as a place to do business?
        Does your website really sell your area?
        Can investors use it to do business with you?

13      How do you do business with local businesses?
        Can you make orders and payments electronically?
        Are you using e-procurement to make it easier for local businesses to work
        with you?

14      Do businesses in your area have access to a high-speed communications
        Are you working with your Regional Development Agency to promote
        widespread broadband availability?

15      Do you have a plan to increase the ICT skills of your workforce and

Delivering local e-government

16      Do you have a delivery plan to support your local e-government strategy?
        Does the plan cover all of the resources you will need, including:
             People?
             Skills?
             Money?
             Technology?
        Does it include a clear procurement strategy for the technology and services
        you will need?
        Have you identified the risks in the plan – and how you can manage them?

17      Have you set targets and established ways to measure:

         The availability of your electronic services?
         Take up of your services by different delivery channels?
         The value for money of your electronic services?
         Progress in joining up services?
         The participation of more people – and a wider range of people – in local
         The contribution of e-government to your local economy?


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