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					                                                        EDRM # 475395




Information Technology Services
ITS all about Partnership

Maurice Chénier
Chief Operating Officer
Information Technology Services Branch (ITSB)
Public Works and Government Services Canada

Canadian Information Technology Providers Association

February 5, 2008
Scope of IT Infrastructure in the GC
IT is big business
                                                                 PWGSC/ITSB providing
                                                                 IT Services to other GC
              FY 2003-04 $4.95B*                                 departments – annually
             Corporate                               IT Shared
                                                                       now $460M
           Administrative
                                                      Services
              Systems

                 7%                              Telecom

  Program                                            16%
 Applications                                                     $3B IT Infrastructure –
    23%                                                              “Utility” Focus
                                                 Data Centre
                                                      21%
    Security &
   Architecture                                  Distributed
                                                 Computing
       2%
                                                      31%

   * Source: Expenditure Review Committee 2004




IT Infrastructure is pervasive and critical to Government
                                                 2
Current GC IT Infrastructure
Status quo is not sustainable

   Stove-piped duplication, inefficiency - $300-500M/year
     – 124 separate networks GC-wide
     – 315,000 non-standardized desktops, >120 helpdesks
     – 144 data centres, 120,000 servers
   Aging infrastructure, too little re-capitalization, not ―Green‖
     – Rust-out occurring, year end buy process not viable
   Not fully leveraging Industry, inefficient, supply not consolidated
   Aging workforce, IT Labour pool stretched thin
   Too much diversity in management of the IT labour pool
    across departments
We are not alone - other Governments and Private Sector action

      Opportunity - Grow IT Shared Services
                                    3
IT Shared Services Vision
Enables GC Modernization Initiatives

                        All Other
                       Government
                        Programs

            Services to                   Services to
            Canadians                    GC Employees
                            POWERED BY




                          IT Shared
                           Services

      UNALIGNED           ALIGNED               SHARED

 Industry is a key partner in helping Government of
               Canada realize its vision
                                 4
Where IT Shared Services Fits:                     ITSB:
                                              Providing a broad
                                            portfolio of IT Products
                 Privacy / Security             and Services to
                                                  Government

Departments        Apps/Services
                                          • Application and
                                            Information
                     Enablers               Management Enablers
                     (IM Tools, e-PASS,
                       Service Brokers)
                                          • Data Centre Services
                       Servers/           • Distributed Computing
 IT Shared             Storage              Environment
  Services           Datacenter           • Network Services

                      Network             • IT Security Services



               Client Access Devices
                                  5
Leadership / Partnership
Shared responsibilities and accountabilities
                                                                      IT Industry:
                                                                  Creating opportunity -
                                                                  Providing IT
                                                                        products and
                                                                         services to
                                      • TBS/CIOB: IT Policy and           support GC
TBS / CIOB
                                        Management Accountability          requirements
                                      • Depts/CIOs: Focus on business
 Depts /
                                        enablement, process
                   SELECT / CONSUME
  CIOs              PARTNER / ALIGN     reengineering, building and
                                        operating dept applications – not
                                        running IT infrastructure
  PWGSC/                              • PWGSC/ITS: Mandate for
IT Services                             common and shared services,
                                        manages IT infrastructure utility


   Stakeholder commitment is instrumental in realizing
                  IT Shared Services
                                           6
 Value of IT Shared Services
 Providing Qualitative and Quantitative benefits for Canadians

                                                       • Client value focussed
                                                       • Produce efficiencies – Spend
                                                         smarter
                         Clients
                                                       • Allow Departments to focus on
                                                         core responsibilities, program
                                                         delivery
                                                       • Improve services
                                                       • Privacy & Security standards
                      The                              • Improve connectivity
                   Enterprise                          • Shape the IT market with
                       Interoperability
                                                         Canadian industry

Services          Enterprise Capability     Delivery   • HR Strategy and opportunities
            Service Life Cycle Management
                                                         framework established
                                                       • Greening Government
                                                         Operations
  Transformation will provide GC with government-wide focused, operationally
 excellent technology-enabled service channel that will make it a global leader in
             industry best practices and source of pride for Canadians

                                            7
       Building IT Shared Services
       A Roadmap from a strong foundation !
    Legal               Policy            Reviews                 Approvals             Political     In Progress
                                           2004/05
                                           Business
                                          Cases for IT
                                        Shared Services
                                             2004
                                            TBS IT
                                        Vertical Review

                                              2004                 Dec 2007                            Procurement
                                           PWGSC IT                 TBPAC                              Consolidation
                                                                                                        e.g.. License s
                                         Vertical Probe          Endorsement                                    .
                                             2004                  2007                  2007
                                          Expenditure       IT Infrastructure      GC Operations &       NCA Data
                                       Review Committee          Renewal              Estimates        Centre TB Sub.
                                             (ERC)              Submission            Committee
                           2007
                                                                      2006                                Network
                        TB Policy            2003                                    2004 – 2006
                                                                    IT-SSO                            Partnership with
                       Framework       Horizontal Review                              DPR & RPP
                                                                Proof of Concept                       Service Canada
                          for IT
       2005                2007
                                             2002                 2005                  2006              Desktop
  E-Government        TB Policy on
                                       TBS Transforming        Re-Aligned          PWGSC Minister’s   Partnership with
and Infrastructure   Management
                                       Government TIMS      ITSB Organization        GTEC Speech            DND
   Services OIC            of IT
       1999
                          2006               2000                    2005                                 Service
 PWGSC Common                                                                           2005
                     Secure Channel         Budget                  TICSRF                             Accountability
  Infrastructure                                                                    Federal Budget
                       Mandatory       Govt On Line (GOL)        TB Submission                           Transfer
  Delivery Agent
                                             1999
                          2005                                       2004               2004
     1996                               Strategic IM/IT                                                   Cabinet
                      TB Common                                   TB /PWGSC            PWGSC
   PWGSC Act                             Infrastructure                                                  Committee
                     Services Policy                              IT SS MOU         “Way Forward”
                                              (SII)
                                                            8
GC IT Shared Services Priority
PWGSC Minister on the Public Record

’’…over the next few years, the Government will focus its efforts
  on increasing the proportion of IT shared services… ’’

’’ … we’ve made a commitment to modernize government — to
  act as a single enterprise using common approaches and
  shared internal services wherever possible rather than as …
  separate departments and agencies.‖

“As a common service provider to all government departments,
 Public Works and Government Services Canada is at the hub of
 the government’s management agenda.”
                                      Minister Fortier, GTEC October 23, 2006


                                 9
  PWGSCs Information Technology Services Branch
  Realigned to deliver IT Shared Services across Government and IM/IT to support
  PWGSC and its Modernization agenda                                          Winter 2008




                                                                                      CLIENTS
                        Client Focus
                                                                                       Needs
                TECHNOLOGY         PRODUCTS             DELIVERY                      and Care
                 Enterprise        Lifecycle            Operational
                 Technology       Management            Excellence



                                                   CEO
                                                   COO

                PLAN             BUILD          OPERATE
                 Office of the                     Application
                                    Project                           Acquisitions          ABC      Real Property
                    CIO &                         Management &
                                    Delivery                          Technology        Technology    Technology
                Small Branches                    IT Operational
                                     Office          Services          Solutions         Solutions     Solutions
  Business        Solutions
 Planning &
Management
  Services
                    Chief          Product        Service            Service          Enterprise
                 Technology      Management    Transitions and     Management        Partnership
                   Officer                     Major Projects       & Delivery       Management




              Fostering Client, Delivery, Employee Values
                                                   10
  IT Shared Services Growth Strategy
                        2                                           3
             ACCOUNTABILITY                                    ADOPTION
                                                        Specific Product Request
               TRANSFERS
              Proof of Concept
                                      Shared Services                      4
                                                                PARTNER & LEVERAGE
                                                              (CRA,, DND,Service Canada)



                  Delivering
             Operational Excellence
                                                                   ALIGNMENT
                                                                    ACTIVITIES
                                                               Guidance and Direction
                                                                       Policies
                                                                      Standards
          1                                                           Processes
      SERVICE
    CATALOGUE
New/Current Customers –                   ITSB
by Leveraging ITSB Services
                                         Services

                                             11
    Growing IT Shared Services
    We have segments, products and channels

   Product and Services Catalogue
     – ITSB’s business growth from catalogue purchases has doubled in last 4
       years and is projected to increase by 10% year over year
   IT Accountability Transfers
     – Proof of Concept completed (PCO, HC, VAC, PC) + PWGSC
     – Accountability Transfers in progress
   Adoption - Creating New Services
     – Creating enterprise-wide IT Products and Services to meet the business
       needs of the Government of Canada – I.e. Enrolment and Authorization
       Services that supports secure Web-based transactions for the key PWGSC
       shared services programs
   Partner & Leverage Major Departments
     – Managed Desktop Services - DND
     – National Network renewal - RSDC/Service Canada
     – Data Centre facilities, management - CRA


       $460M Client Services                         $2.5B GC Shared Services
                 PWGSC accountabilities ready to shift as growth accelerates
                                            12
                IT Shared Services Progress
                We are seeing take-up…
                We have a client orientation and business-like approach
                                               • Benchmarked Service Excellence
                                               • Building the infrastructure capacity to
                                                 support GC growth
Revenue $000,000’s




                                               • Reengineering Business Intake process –
                                                 client centric
                                               • Developing Product Lifecycle Management
                                                 Framework - Product Catalogues and
                                                 Roadmaps with client based Governance
                                               • Producing fully Transparent Pricing
                                                 Framework
                                               • Proof of Concept successful, Service
                                                 Transitions underway



                     Delivering on partnership initiatives and leveraging
                                        opportunities

                                                  13
   IT Shared Services Delivery Strategy
     A partnership approach - not PWGSC alone

                                                             • Expectations of client take-up
                                                             • Capacity On Demand
                                                             • Focus on employees
             Service Integration
                           Service           Catalogue
         Service          Adoptions          Products
       Transitions

  GC IT                   <$1B        <$1B        >$100M
               >$1B
Business                                                     Achieving efficiencies of scale
 Volume                                                      • Product Roadmaps
 Goods,
Services &                                                   • Consolidating procurement -
 Labour
                                                               convergence
                                                             • Choosing service delivery
                                                               partners in a balanced manner
 PWGSC                   $193M
   IT          $74M              $108M   $84M                • Adopting best practices &
Targeted     DistributedNetworks Data IT Security              values
Revenue      Computing          Centres
FY 07/08
                                                                • Government
              IM/IT professional services on/when required      • Industry
   Moving towards converging technology, integrating services, and
             providing fully-managed service offerings
                                                     14
Where we go from here…

   Continue to build IT Shared Services portfolio
    – Data Centre Consolidation
    – Government Enterprise Networks
    – Managed Desktop Services

   Strengthen partnerships and leverage opportunities
   Deliver operational excellence and create efficiencies

Government has an ambitious agenda:
We need the support of industry partners to realize our goals



                                   15
Discussion
Questions



    16
                                                        EDRM # 475395




Information Technology Services
ITS all about Partnership

Maurice Chénier
Chief Operating Officer
Information Technology Services Branch (ITSB)
Public Works and Government Services Canada

Canadian Information Technology Providers Association

February 5, 2008

				
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