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									                                       NATIONAL SEMINAR ON
                CONSUMERISM: CHALLENGES AND POSSIBILITIES

                                       December 27th and 28th 2009

                                                  REPORT

DETAILED SCHEDULE OF THE SEMINAR

                                                    Programme
                                                  National Seminar on
                                       Consumerism: Challenges and Possibilities
                             to be held on 27th and 28th of December 2008 at HNLU Raipur

                                                    Venue:
                        New Circuit House Conference Hall, Civil Lines, Raipur, Chhattisgarh

                                     REGISTRATION: 10:30 A.M.

                                                     SATURDAY
                                                 27th December 2008
                                                   INAUGURATION
                                                  12:00 to 1:15 p.m.


      Welcome Address
                              Prof. (Dr.) M.K. Srivastava, Vice Chancellor, HNLU
      12:00-12:15 p.m.

     Keynote Address by
       Chairman of the        Prof. (Dr.) S.S. Singh
          Function            Vice Chancellor, National Law Institute University, Bhopal
      12:15 - 12:45 p.m.


      12:46 - 1:00 p.m.       Hon'ble Justice A.H. Joshi, Judge Bombay High Court, Nagpur Bench
        Chief Guest


       Vote of Thanks         Dr. Ajay Kumar, Associate Professor, HNLU



    1:00 p.m. to 2:00 p.m.                                   LUNCH        BRE AK



     Technical Session I      Subtheme:
       2:00 - 4:20 p.m.       Consumerism: Effect of Globalization


                                  Chairman of the Technical          Hon'ble Justice A.H. Joshi, Judge Bombay
                                          Session                    High Court, Nagpur Bench




                              Dr. Basanta Kumar, Department of
                              Business Administration, Utkal         Consumer Rights Legislations in
       2:00 - 2:10 p.m.       University                             SAARC Countries: An Assessment




                                                                                                                1
                         Student Presentation               Consumerism and Effect of
   2:11 - 2:22 p.m.
                         Rohit Moonka (OS-020) GNLU         Globalization



                         Student Presentation               The World Trade Organization- A Brief Insight
   2:23 - 2:33 p.m.      Abhishek Tripathy and Akash        into the New Frontiers of Consumerism in the
                         Jena (OS-063-064), NUJS            Era of Globalization


                         Student Presentation
                         Priyesh Sharma, Nishant            Consumer Protection & Global Economy: an
   2:34 - 2:44 p.m.
                         Chaturvedi & Priya Vaishnav        attempt towards Harmonization
                         HNLU



   2:44 - 4:15 p.m.                          Chairman’s Remark and Open Discussion




4:16 p.m. to 4:30 p.m.                                   TE A BREAK




                         PANEL DISCUSSION
Technical Session II
                         Subtheme:
  4:30-:6:30 p.m.
                         Redressal Mechanism of Consumer Disputes and its Effectiveness


                                    Chairperson             Shri S.K. Mishra
                                                            Chairman, Chhattisgarh State Electricity
                                                            Regulatory Commission

                                      Co-chair              Shri. Arun Saxena
                                                            President, International Consumer Rights
                                                            Protection Council, Recognized Consumer
                                                            NGO



                         Shri H.B. Das
                                                            Redressal Mechanism of Consumer Rights
 04:30 - 04:41 p.m.      President, District Consumer
                                                            And its Effectiveness
                         Dispute Redressal Forum



                         Mr. Anirban Chakraborty,
 04:41 - 04:52 p.m.                                         Implementation of CPA in West Bengal
                         Faculty Member, NUJS Kolkatta



                         Student Presentation
                                                            Consumer Redressal Mechanisms
 04:53 - 05:07 p.m.      Chetan Sinha and Abhishek Bose
                                                            and Its Effectiveness
                         (OS-14-15) - ICFAI Law School



                         Student Presentation
                                                            Consumer Dispute Resolution - Why not
 05:08 - 05:18 p.m.      M. Naveen Kumar (OS-036) -
                                                            ADR?
                         School of Excellence, Chennai




                                                                                                            2
  05:18 - 6:30 p.m.                          Panelist’s Comment and Open Discussion




                                                28-12-2008
                                                 SUNDAY
                                            Day 2 of the Seminar



  9:00 - 10:00 a.m                             Poster Exhibition by College Students



                        Subtheme:
Technical Session III   Emerging Areas in Consumer Law
  9:00 - 12:30 a.m.     Regulatory Issues in Consumer Law
                        Consumerism in Digital Age


                                 Chairman of the               Prof. (Dr.) S.S. Singh,
                                Technical Session              Vice-Chancellor, NLIU Bhopal


                                                               Genetically Modified Foods, Labeling
                        Prof. S. Santhakumar,
 09:00 - 09:11 a.m.                                            Controversy, and the importance of informed
                        Faculty Member, HNLU
                                                               consumer choice

                        Advocate Vinayak Mishra,               Data Protection in Consumerism –
 09:12 - 09:22 a.m.
                        High Court of Chhattisgarh, Bilaspur   The Identity Theft Challenge

                        Prof. R. Patnaik,                      Commercial Advertisement
 09:23 – 09:34 a.m.
                        Utkal University                       and Consumer Welfare

                        Student Presentation
                                                               Digital Age, Privacy and the
 09:35 - 09:46 a.m.     Shayonee Dasgupta (OS-018)
                                                               Consumer: Are we Safe?
                        NUJS

                        Student Presentation
                                                               E-commerce and
 09:57 - 10:09 a.m.     Oishwarya Bhattacharya (OS-019)
                                                               Consumer Protection
                        - KIIT Patia, Bhuvaneshwar

                        Student Presentation
                                                               Unifying the Consumer Law:
 10:10 - 10:20 a.m.     Ankur Khandelwal (OS-003) -
                                                               Challenges and Solutions
                        NLIU Bhopal

 10:20 - 10:35 a.m.                                      TE A BREAK

                        Student Presentation                   Upholding of the rights of the consumer:
 10:36 - 10:47 a.m.     Prateek Mohapatra (OS-023)             behaviour of the Loan Recovery Agents - An
                        RMLNU, Lukhnow                         ethical approach

                        Student Presentation
                                                               Extraterritorial Enforcement of Consumer
 10:48 - 10:59 a.m.     Akshay Garg & Akanksha Garg
                                                               Legislation: A Legal Appraisal or a Lacuna?
                        HNLU

                        Student Presentation
                        Abhinav Shrivastava & Rishita          Being an Ethical Consumer: The Call of the
 11:00 - 11:10 a.m.
                        Sumeet                                 Day
                        HNLU




                                                                                                             3
                       Student Presentation
                                                             Consumer Right Transcending into a Human
 11:11 - 11:21 a.m.    Arya Tripathy & Astha Sharma
                                                             Right
                       HNLU

                       Vijay Kumar Singh, Faculty            Right to Consumer Education in India - In
 11:22 - 11:33 a.m.
                       Member, HNLU                          Retrospect


 11:34 - 12:15 p.m.                       Panelist’s Comment and Open Discussion


  12:15 - 1:30 p.m.                                   LUNCH      BRE AK




Technical Session IV   Subtheme:
  1:30 – 4:00 p.m.     Consumerism: Unfair Trade Practice and Competition Law



                                Chairman of the              Prof. R. Patnaik,
                               Technical Session             Utkal University,


                       Dr. Ajay Kumar,
  1:45 - 1:56 p.m.                                           Competition Law and
                       Faculty Member, HNLU
                                                             Protection of Consumers’ Interest

                       Ms. Sheela Rai,                       Protection of Domestic
  1:57 - 2:10 p.m.
                       Faculty Member, HNLU                  Industry and Consumer Interest


                       Student Presentation
                                                             Economic Growth and Consumer
  2:11 - 2:22 p.m.     Sumeet Singh and Pragya Sinha
                                                             Welfare: The Role of Competition Law in India
                       (OS-16-17) - CNLU Patna


                       Student Presentation
                       Shruthi Ramkrishnan and               Slow and Steady or Fast and Furious-
  2:23 - 2:34 p.m.
                       Akshata Srinath (OS-27-28) -          Between Consumerism and Competition Law
                       Christ University, Bangalore


                                                HNLU Student Presentation
  3:00 - 4:00 p.m.
                                          Chairman’s Remark and Open Discussion


  4:00 - 4:20 p.m.                                     TE A BREAK

                                       28th of December 2008
                                              SUNDAY
                                       CONCLUDING SESSION
                                           4:21 - 6:00 p.m.

      Address
                       Prof. (Dr.) M.K. Srivastava, Vice Chancellor, HNLU
   4:21-4:30 p.m.

Rapporteurs Report
                       Ms. Hansa, Student, Second Semester, LL.B.
  4:30 - 4:50 p.m.

 Chief Guest of the
     Function          Shri. Brijmohan Agrawal, Cabinet Minister, State of Chhattisgarh
  4:50 - 5:00 p.m.


   Vote of Thanks      Mr. Vijay Kumar Singh, Faculty Member, HNLU




                                                                                                             4
INAUGURAL FUNCTION




 Prof. (Dr.) M. K Srivastava       Hon’ble Justice A.H. Joshi          Prof. (Dr.) S.S. Singh
                                   Judge, Bombay High Court            Vice Chancellor, NLIU, Bhopal


In the inaugural function of National Seminar on Consumerism: Challenges and Possibilities
organised by Hidayatullah National Law University, Raipur, Prof. (Dr.) M.K Srivastava, Vice
Chancellor, in his welcome note discussed about the importance of consumer rights and
movement of government to protect consumer’s rights. He stated that it is very much necessary
to create awareness of consumer’s rights in the State of Chhattisgarh because the majority of
populations in this State are illiterate and poor. He quoted Dr. Raman Singh, Chief Minister of
Chhattisgarh, who had said that “Chhattisgarh is the State with rich resources inhabited by poor
people”. Prof. Srivastava also stated that a modern welfare State has to act as protector,
controller and arbitrator for the consumer’s rights. He also palpably pointed that there are two
categories of consumers, first category comprised of those consumer, who are not aware of their
rights and the second category comprised of those consumers who do not avail their rights.
Furthermore, he also discussed plethora of legislations related to consumers especially,
Consumer Protection Act, 1986. Furthermore, he emphasised on the role of bodies constituted in
various countries for the protection of consumer’s rights.


                                                                                                       5
Prof. (Dr.) S.S. Singh, Vice Chancellor, National Law Institute University, Bhopal, in his
keynote address stated that consumerism should be promoted at all levels, so that people should
know their consumer rights. He mentioned that this seminar is a part of whole exercise at Centre
for the protection of consumer’s rights and will also contribute to the studies and development of
consumer rights. He discussed what consumerism is and how it is linked to consumer’s rights.
He stated that challenges of the market are the biggest challenges to the consumer. He raised
some questions like whether consumer’s rights mentioned in Section 6 of the Consumer
Protection Act are the only rights consumers have or do they need some more rights. Prof. Singh
drew connection between welfare state and consumer rights. He opined that a state which cannot
guarantee minimum rights is useless. However, he appreciated the importance of various
awareness programmes being run by the government and non government organizations to
enhance awareness in this area. Dwelling upon other dimensions, he pointed out that both
constitutionalism and consumerism are intractably interlinked as both strive to protect the
interest of individuals. Thus he observed that we cannot have constitutionalism without
consumerism. He emphasised that modern market being characterised by large variety of goods,
sophistication in marketing strategies and increased mobility of consumers has dual implications
of creating problems and opportunities.       He pointed out several problems that need to be
addressed in order that the pristine rights are realised in reality. He said that it is essential that
legislation is implemented with vigour and force. He also drew the problem of mounting
vacancies in various adjudicatory bodies. Efforts must also be made to make adjudicatory
process more economical and convenient.


Guest of Honour, Hon’ble Shri Justice A.H. Joshi, Bombay High Court, Nagpur Bench,
emphasised that there is need for acquaintance with practical problems as law can be well
appreciated in background in which it has emerged.


The inaugural session was concluded by vote of thanks by Dr. Ajay Kumar, Associate Professor,
HNLU.




                                                                                                    6
________________________________________________________________________
Technical Session I: Consumerism: Effect of Globalization
The first session of the conference was based on the broad theme of Consumerism and effect of
Globalization. The session was chaired by Justice A.H. Joshi of Bombay High Court, Nagpur
Bench.




                                                                                           7
Mr. Abhishek Tripathi and Akash Jena of NUJS Kolkatta, presented a paper on WTO and
Consumerism. The speaker said that concept of consumerism intricately deals with awareness
about basic rights with respect to institution with which he interacts. He stated that globalisation
is characterised with dilution of national boundaries wherein political boundaries cease to exist.
In this scenario role of international institutions like WTO and UN has acquired importance like
never before. Pointing to the role played by WTO, he said that preamble to the WTO inter alia
states that economic activity should be carried with a view to raise the standard of living, aiming
towards sustainable development and efficient economic utilisation of resources. They were
concerned with the fact that most of the declarations of WTO are not mandatory, there is no
punishment for defaulters and generally the consumer protection doesn’t focus at the micro level.
They concluded by giving a few valuable suggestions saying that the spirit of consumerism
should be overriding, and overall awareness of the consumers should be increased.
The next student presentation was from GNLU presented by Mr. Rohit Moonka on
jurisdictional issues in scenario of globalisation. He voiced his deep concern for the transnational
activities saying that it should be regulated as otherwise it would lead to anarchy. He stressed on
harmonisation of rules and regulations, and further he justified the right of consumer right to be
under Article 21. The third student presentation was from HNLU presented by Mr. Nishant
Chaturvedi and prepared by Ms. Priya Vaishnav, Mr. Priyesh Sharma and Mr.Nishant
Chaturvedi. The presentation covered different areas such as green consumerism, which was
cited as an emerging area in the vast field of consumerism, increasingly important role of judicial
activism etc. As the conclusion various suggestions such as education and awareness campaigns,
competition advocacy, improving the callous attitude of adjudicatory bodies were made.
Finally, the faculty presentation was made by Dr. Basant Kumar, Department of Business
Administration, Utkal University, who gave a captivating presentation on the very relevant topic
of consumer legislations in the SAARC countries. It emerged from the presentation that Indian
Consumer Protection Act 1986 and the Consumer Protection Act of Sri Lanka are the most
efficiently implemented. However he stressed the need for effective implementation in countries
like Bhutan where the Consumer Protection Act was still pending it’s approval. With regard to
the Indian policies he expressed his deep concern about the various problems such as long time
taken in disposal, lack of infrastructure, and the problem of unaccounted vacancies due to non-
appointment. He traced several causes for this such as non-availability of judges, advocates’



                                                                                                  8
unfair attitude, apathetic attitude of officials, procedural intricacies involved in the CPC 1908
and inadequacy of court’s seating. Finally he concluded by stressing on the need of economic
integration of the Asian countries.
Presentations were followed by a panel discussion initiated by Justice A. H. Joshi and including
key panelists such as Shri S.K. Mishra, Chairman, Chhattisgarh State Electricity Regulatory
Commission and Mr. Arun Saxena, president of a prominent NGO, ICRPC, Mumbai. He
elaborated on the significance of the Gandhian principles today emphasizing on the supremacy
of the consumer. With regard to jurisdictional issues panel felt that contract must state clearly
the jurisdiction as well as choice of law clauses. Panel was of the opinion that practical
acquaintance with the problem is of immense importance. Conclusively it was stated that
intricate issues emerging with the advent of globalisation can be remedied by increasing
awareness of reciprocal rights and duties.
________________________________________________________________________
Technical Session 2: Redressal Mechanism and its effectiveness
This session was chaired by Shri S.K. Mishra, Chairman, Chhattisgarh State Electricity
Regulatory Commission and Mr. Arun Saxena, president of a prominent NGO, ICRPC,
Mumbai.




                 Shri S.K. Mishra                                     Shri Arun Saxena
                 Chairman, CSERC                                      President, ICRPC, Mumbai




                                                                                                 9
Mr. Anirban Chakraborty, faculty NUJS, Kolkatta, presented the paper- A Pilot study of the
implementation of Consumer Protection Act in West Bengal. He elaborated on the short coming
of the Consumer Protection Act, 1986, and on the basis of his findings suggested changes to be
introduced in the Act. He also illustrated the cost effectiveness of the redressal mechanism for
the consumer.


Following this Mr. Abhishek Bose student representative of ICFAI Law School, Dehradun,
brought to light the three tier mechanism of consumer rederssal while briefly highlighting the
other provisions of the Consumer Protection Act, 1986. He pointed out that the general
impression in the consumer forums are more consumer friendly than needed, placing the
producers at a disadvantageous position. He also suggested that the Consumer Forum should
consist of more legal persons because it is an adjudicatory body as held by the Supreme Court.


Then Mr. M. Naveen Kumar, School of Excellence, Chennai, went on to enlighten the audience
about the prevailing situation of the consumer dispute resolution through ADR in the United
Stated and European Union and how it can be implemented in India. For this he suggested
various modes of implementation as it could be supportive for both the consumers and service
providers. According to him mediation can be characterized as “Facilitated negotiation” and
arbitration as a form of “simplified adjudication”. He concluded his impressive preventative by
quoting George Herbert “a lean compromise is better than a fat law suit”. With the end of this
presentation there was active discussion between the participants and the speakers on various
issues relating to redressal mechanism and with this the highly intellectually stimulating session
on redressal mechanism was concluded.




                                                                                                 10
DAY 2 of the SEMINAR


Poster Competition by HNLU Students on the Theme of Consumer Awareness:




                                                                          11
________________________________________________________________________
Technical Session 3: Emerging Areas in Consumer Law


Third Session of the seminar revolved around the theme of emerging areas in Consumer Law
including issues in Consumerism in Digital Age. The session was chaired by Prof. (Dr.) S.S.
Singh, Vice Chancellor, NLIU Bhopal.




Ms. Shayonee Dasgupta of NUJS Kolkatta presented a paper on Digital Age, Privacy and the
consumer. Paper aptly highlighted various instances where information collected over
cyberspace becomes object of commerce itself with the aid of new technologies like web threads
and spoofing. It was rightly said that even though cyber world is dictated by its own rules
nevertheless right to privacy is fundamental and thus should not be allowed to be compromised.
Paper drew outlines of Indian legal panorama highlighting that neither constitutional safeguards
nor the provisions of IT Act properly address the issues of privacy of transaction taking place
over cyberspace. The paper made a comparative analysis of “Safe Harbour Model” of United


                                                                                             12
States as well as EU directives to conclude that co regulatory model is best suited for Indian
framework.


It was followed by presentation of Ms. Oishwarya Bhattacharya from KIIT Law School,
Bhuvaneshwar, on E Commerce and Consumer Presentation raising pertinent issues of reliability
and post purchase redressal of disputes. It was pointed that IT addresses only few issues but does
not address all the issues. The paper suggested introduction of new legislations on the lines of
legislations enacted in South Africa and Malaysia, specifically dealing with Digital Signatures
and E-Commerce. Mr. Ankur Khandelwal from NLIU Bhopal dwelled upon the topic of
challenges and solution in unification of consumer laws. Paper articulated the futility of conflict
of laws as it does not specifically deal with the rights of consumer. The paper highlighted that the
main advantage of such initiative would be to remove reluctance for cross border transactions,
reposing lack of confidence and aiding global consumer education. It was said that such
comprehensive regime should include obligations of producers, distributors and government.
Paper on Data Protection in Consumerism was presented by Advocate Vinayak Mishra, High
Court of Chhattisgarh, Bilaspur. The paper reflected that the usage of internet has posed many
legal problems before the global community especially availability of personal information on
the internet. The easy availability of personal data on the internet, due to considerably rapid
increase in commercial activity on the medium has caused an increase in cases of “identity theft”
like using personal or financial information about a person by unscrupulous person launder
money. It was pointed that India lacks any specific data protection legislation as even IT act fails
to impose any statutory duty of data protection. The paper concluded noting that there is a
pertinent need to amend various provisions of IPC and IT act so that they can take care of such
issues.
Prof. R. Patnaik of Utkal University presented his paper on Commercial Advertisement and
Consumer Welfare. The paper raised concern over deceptive, unfair, misleading and untruthful
advertisements. In spite of the fact that in view of the doctrine of privity of contract, a consumer
can sue against the manufacturer, even if there is no contract, for obtaining compensation in
torts, the legal status of manufacturer’s guarantee remains uncertain due to lack of consideration
and also due to lack of consumer’s knowledge about collateral contractual obligation. The paper
pointed out that there is a lack of awareness about legislations like The Cable Television



                                                                                                 13
Network Rules, Young Persons Harmful Publication act which make consumers susceptible to
these kinds of misleading advertisements. It was concluded that the Consumer Protection Act,
should be made effective to address such issues.


Mr. Shanthakumar, Associate Professor of HNLU continued the session with an enlightening
presentation on the revolutionizing aspect of Genetic Engineering and its impact on consumer
choices. Referring to the emerging role of Biotechnology with respect to agriculture he
elaborated on the Principle concerns associated with Genetically Modified Crops and sited
several examples to substantiate the same. In addition he stressed on the need for mandatory
labeling in India and went on to highlight the eight basic consumer rights in the context of
genetically modified foods.     Following this Mr. Vivek Dubey, Faculty HNLU Raipur,
proceeded to address the gathering on the issues of Green Consumerism and also brought to light
the aspects of sustainable consumption.
The next presentation was by Mr. Prateek Mohapatra, student of RMNLU. His topic was
Upholding of the Rights of the Consumer: Behaviour of the Loan Recovery Agents- An Ethical
Approach. His paper took into account various issues such as violation of the specific guidelines
laid down by the Indian Banks’ Association(IBA) as well as the regulator , Reserve Bank of
India, criminal liability of the banks under varying circumstances and also offered methods to
efficiently implement the various remedial measures.
The next student presentation from HNLU prepared by Mr. Abhinav Srivastava and Ms.
Rishita Sumeet and presented by Ms. Rishita Sumeet. They enlightened the chair and the house
on Being an Ethical Consumer: The Call of the Day. They recognized the demand of the
consumer as the driving force of the market. Their paper gave an overview of the subject through
the study of domestic as well as foreign markets, consumers’ demands, producers’ interests,
working conditions etc. and aimed to induce a sense of collective responsibility among the
consumers.
This was followed by the third student presentation by HNLUites Ms. Arya Tripathi and Ms.
Astha Sharma and presented by Ms. Arya Tripathi their topic being Consumer Right
Transcending into a Human Right. They expressed their deep concern regarding the consumers
who feel helpless in a capitalist economy dominated by multi national corporations. They
concluded by saying that business and social responsibility go hand in hand.



                                                                                              14
The last presentation of the session was made by Mr. Vijay Kumar Singh , faculty member
HNLU on the topic of Right to Consumer Education in India- In Retrospect. He stressed that this
right should be of primary importance in India as only when a consumer is educated will he be in
a position to appreciate the other rights provided to him such as right to seek redressal etc. he
further elaborated upon various measures that go on to ensure efficient consumer education such
as smooth working of the Consumer Welfare fund, voluntary consumer movements, active
consumer clubs in various schools and colleges and street plays. Thus on this note this session
came to an end with active discussion among the participants and speakers.


________________________________________________________________________
Technical Session 4: Consumerism, Unfair Trade Practices and Competition Law


The fourth and final technical session was based on the sub theme of consumerism, unfair trade
practices and competition law. The session was presided over by Prof. R Patnaik.


Ms. Shruti Ramakrishnan of Christ Law School, Bangalore, presented her paper on
consumerism and competition law. She emphasized the importance of competition law in
consumer protection especially its ability to prevent any abuse position to the disadvantage of
consumers in contrast to other legislations like consumer protection act which comes to play
after the detriment has taken place. The paper stressed the need for implementation of Raghavan
Committee report which has not yet been implemented.


Mr. Sumeet Singh and Ms. Pragya Sinha from CNLU Patna focused upon economic growth
and consumer welfare. The paper gave valuable insights upon the importance of competition in
increasing efficiency and offering wider choice to the consumers. Significance of the act in
checking monopoly in the market was also highlighted. Ms. Sheela Rai, faculty Member,
HNLU, dwelled upon protection of Domestic industry and consumer interest. The paper aptly
highlighted the debate for and against protectionist measures in the form of Anti Dumping duty.
The paper advocated imposition of protectionist measures in genuine cases based on detailed
case study to conclude that such imposition would be in the long term interest of the consumers.



                                                                                              15
Moreover protecting domestic industries is essential to retain the purchasing power of the
consumers who derive income from such activities.            Dr. Ajay Kumar, Faculty Member,
HNLU, gave the final presentation on the topic of competition law and protection of consumers.
He elucidated upon the inefficiency plagued in the redressal mechanism and emphasized upon
the proper implementation of the existing legislation rather than coming out with a new
legislation. The presentations were followed by discussion between the house and speakers.


CONCLUDING SESSION:
Shri. Brijmohan Agrawal, the Chief Guest for the concluding session was warmly welcomed
with flowers and memento presented by the senior faculties of HNLU. Senior Prof. Mr. Uday
Raj Rai was also present. Prof. M.K Srivastava, Vice Chancellor, H.N.L.U., acknowledged
the contribution of those present in the house for making the seminar a great success. He
thanked Mr. Agrawal for making it to the event at such short notice and upheld his contribution
to the institution expressing confidence that it shall continue in the future with such efforts. He
also spoke intensely about the challenge of taking consumer awareness to the remote areas and
backward sections of the society. He advised the students present to interact with the already
established professionals in the field of law and thus form an effective network which in turn
shall help in strengthening the forum for consumerism. Finally, he upheld the efforts of Mr.
Anand Pawar and Mr. Vijay Kumar, the co-ordinators of the seminar for thier invaluable
contribution and congratulated them for the success of the seminar.


Mr. Brijmohan Agrawal, Cabinet Minister, State of Chhattisgarh, opened his speech by
congratulating one and all present for organising the seminar and making it a grand success. He
began by emphasizing on the conflict between the interests of domestic producers and those of
the consumers caused due to the adoption and acceptance of WTO norms and subsequently
globalization by India. He spoke of the infiltration of Indian culture by globalization and the shift
form a saving culture to a spending culture. He blamed the lack of adequate efforts in the field of
consumer awareness in India on corruption in the political system. He also slammed the
ignorance of the common man and his casual attitude towards consumer rights. He appealed to
the law students to take initiative and approach the challenge of consumerism with vigour and be
the change in the society,



                                                                                                  16
He too, like Mr. Srivastava, sought to create awareness among the poor masses about
consumerism. He criticised the role of the media in misguiding consumers through exaggerated
advertising and endorsement of products. He threw light on the fact that there has been no
legislative measure so far for curbing such misguiding behaviour of the media. He expressed
hope that something fruitful shall emerge out of the two days of deliberations and that it shall
culminate into practical action on our part in the field of consumerism.


Certificates were distributed to the professionals and paper presenters as a recognition of their
efforts by the Chief Guest Mr. Brijmohan Agrawal.




                                                   Shri Brijmohan Agrawal, Cabinet Minister, State of C.G.
                                                   distributing certificates to the paper presenters
                                                   Chairman, CSERC



The event was formally closed through a vote of thanks offered by Mr. Vijay Kumar, the co-
coordinator of the two day extravaganza.

Sd/-                                                                                         Sd/-
Anand Pawar                                                                           Vijay Kumar Singh


                                                                                                             17

								
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