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                                                                                                                         Winter 2010

                                                                              MERRY CHRISTMAS AND HAPPY NEW
                                                                              YEAR TO EVERYONE AT MAY GURNEY

                                                                                     Grow that
                                                                                     ‘Mo’! Page 15

Vision and                      FOUR Green                              Recycling rate                      MaGnificent
Values                          Apples                                  nearly doubled                      service

Our journey to 'Be the best'.   More success in our favourite awards.   Residents and TOR2 pull together.   Clients and the public say ‘thanks’.
Page 3                          Page 4                                  Page 5                              Page 10
2 The MaG Winter 2010                                                                                                        Best performance

                    Update from
                    the chief
                                                      Delivering the
                                                      services for e
                    I am really pleased to report
                    another strong performance
                    in the first half of this
                    financial year.
   Our half yearly results show that both
revenues and pre-tax profit increased compared
to this time last year. This is primarily due to

strong workloads in Highway Services who worked                                           Our half-year results for the six months ended 30 September 2010 show a
through a severe winter and a particularly dry                                            strong performance, with turnover and profit growth.
summer, and in Rail Services who have                                                        We have significant growth prospects, a forward order book of £1.4 billion
delivered contracts in advance of expectation.        First half revenues up by 21%       which provides long-term earnings visibility and potential contract extensions
We have also secured new long-term contracts                                              of a further £1 billion (H1 2009: £0.9 billion). There is also a strong prospect

and extensions with a combined value of over                                              of adding to our existing order book through an exciting pipeline of bidding
£260 million (including Severn Trent).                                                    opportunities worth in excess of £4 billion.
Congratulations to all the business                                                       We have won the following long-term contracts and extensions since April
development teams as they have achieved               Profit before tax up by 31%         2010 totalling over £260 million. Mobilisations will be a key focus over the
some great successes this year.                                                           remainder of this financial year:
   The first six months has been a period of
intense bidding activity as a lot of long-term
contracts came to market. Our pipeline of
future opportunities now stands at more than
                                                      More than 95% of our business
                                                                                          • We have been named preferred bidder for three new long-term highways
                                                                                            maintenance contracts for Surrey County Council with a combined value of
                                                                                            up to £93 million.
                                                                                          • A new AMP5 contract for Essex & Suffolk Water (Northumbrian Water) worth
£4 billion and we expect this to keep growing.        is in long-term contracts             up to £30 million and a design and build contract worth up to £8 million.
   During this time we have mobilised 16 new                                              • A new AMP5 contract with Bristol Water worth up to £12 million.
contracts which has been difficult and                                                    • A three-year extension to our long-term street lighting contract with the
stretched our resources. The bid, mobilisation
and support teams have done a great job in
getting services up and running and delivering
                                                      Forward order book, including
                                                                                            London Borough of Waltham Forest worth up to £3 million and a two-year
                                                                                            extension to our street lighting contract with the London Borough of Bromley
                                                                                            worth up to £3 million.
an improved performance for our clients. I                                                • A new Environmental Services contract for West Oxfordshire District Council
would at this point like to welcome all new           framework agreements                  worth up to £36 million.
employees and wish you a productive and                                                   • Our Property Framework contract with Network Rail has been extended by
enjoyable time working for May Gurney.
   Our recently mobilised bundled services
joint venture contract with Torbay Council,
                                                      Annual value of our public sector
                                                                                            two years, plus possible enhancement works.
                                                                                          • A new three-year contract with Nexus for the refurbishment and upgrading
                                                                                            of the Tyne & Wear Metro.
TOR2, where we are delivering 13 different                                                • Breaking news We have been awarded the Sewerage Services East Region
services from highways maintenance, recycling         and regulated sector markets          maintenance contract by Severn Trent Water, valued at up to £62 million.
collection and grounds maintenance to beach
                                                                                            Our continued success is down to our focused strategy and the commitment
and street cleansing, is a prime example of a
                                                                                          and passion of our employees.
growing trend towards bundled or multi-
service contracts. This type of contract
represents a key opportunity for us in the

coming years.
   The majority of the services we deliver are
‘essential’ and safety related and therefore
offer us some security in what is still a difficult
economic climate. However, to ensure that the
effects of future reductions in public sector                                                                                  Managers inspired ‘To be the
spending are kept to a minimum, we have to
continue to manage our costs. Various parts of                                                                                 best support services
our business are suffering from a lack of work                                                                                 business in the UK by 2016’
driven by the economic conditions and as a
                                                                                                                               During October the top 90 managers
result we are now in a consultation period with
                                                                                                                               from across the Group came together for
those affected. These are difficult times and
                                                                                                                               two days at the Sheep Drove Eco
we will work hard to redeploy people wherever
                                                                                                                               Conference Centre in Berkshire to discuss
                                                                                                                               how we grow the business.
   Thank you for all your hard work this year,
                                                                                                                                  Chief executive Philip Fellowes-Prynne
I hope you have a great Christmas break and
                                                                                                                               outlined the challenge which will see us
a safe and successful New Year.
                                                                                                                               double in size to become a £1billion
                                                                                                                               turnover company with over 10,000
                                                                                                                               employees and the resources to deliver
                                                                                                                               large scale, long-term multi-service
Philip Fellowes-Prynne                                                                                                            Philip explained: “Only 10 years ago
Chief executive                                                                                                                we had no Utilities in the West, no
 Best performance                                                                                                                                              Winter 2010 The MaG 3

essential                                                                                                                                   Message
                                                                                                                                            from the

veryday life...
                                                                                                                                            I am immensely proud of
                                                                                                                                            our traditional values
                                                                                                                                            which, combined with
                                                                                                                                            our passion to always ‘do the right thing’
                                                                                                                                            for our clients and our people, continue
                                                                                                                                            to drive the business forward.
                                                                                                                                               The trust and respect we have earned
                                                   Highway Services                            Rail Services
                                                                                                                                            from our clients means that we are
                                                   Keeping the country moving                  Maintaining the network

                                                                                                                                            increasingly relied upon to deliver a wider
                                                                                                                                            and more complex portfolio of services.
  We measure our business performance
                                                                                                                                            This has led to us becoming more
                                                                                                                                            involved with strategy development and
  against key performance indicators (KPIs).                                                                                                service design and being valued for our
                                                                                                                                            skill at bringing the right parties together.

  AFR (Accident Frequency Rate)
                                                                                                                                               The last year has seen us build on the
                                                                                                                                            success of previous years with new
                                                                                                                                            contract wins, new clients and a wider
                                                                                                                                            geographical spread. The very nature of
  Reduction in waste costs
                                                   Facility Services
                                                   Creating inspiring environments
                                                                                               Waterways Services
                                                                                               Preserving our heritage                      our business means that we are always
                                                                                                                                            seeking to improve and this requires all
                                                                                                                                            of our employees to continue to develop

  Reduction in CO2
                                                                                                                                            the skills required by a progressive
                                                                                                                                            service-led business. The success we are
                                                                                                                                            achieving demonstrates how well
                                                                                                                                            everyone is doing. This last year has not
  Training days
                                                                                                                                            been easy and no doubt next year will not
                                                                                                                                            be any easier, but with a dedicated work
                                                                                                                                            force I am sure we will go from strength
  Staff retention
                                                   Utility Services
                                                   Keeping the water flowing
                                                                                               Environmental Services
                                                                                               Redcing our impact
                                                                                                                                            to strength.
                                                                                                                                               On behalf of the Board, I’d like to
                                                                                                                                            thank you for all your hard work in

  Operative retention
                                                                                                                                            making 2010 another successful year for
                                                                                                                                            May Gurney, and to wish you and your
                                                                                                                                            families a very happy Christmas and New
  GREEN - represents above or on target
  AMBER - represents just below target
  RED - represents below target                                                                                                            David Sterry OBE

                                                                                                                                                       p Ha
conference                                                                           Vision
                                                                                     ‘To be the best support services business in the UK.’
                                                                                                                                                    ce ostc ndy
                                                                                                                                                       ntr ard
                                                                                     This means a £1billion turnover company with 10,000 employees and the
                                                                                                                                                           e p in
 highways         contracts,      no       2. Understanding and solving our          resources to deliver large scale, long-term multi-service partnerships.
 Environmental Services and Rail              clients’ problems.
 had difficult client relationships.       3. Building and maintaining long-         Values
 Now we are a national company,               term client relationships and          Through focus groups with over 80 employees across the business we have evolved our values
 number 1 in Highways, a thought              long-term service agreements.          into the following four:
 leader in Environmental Services,         4. Transforming our service delivery
 and Rail Services are now feared by          (Values & Vantage).                    Safe: We make sure everyone goes home safely
 our competition. We have grown
 from a £130 million turnover                In conclusion, Philip said: “We         Innovative: We think and act differently
 business to a £480 million turnover       are already doing most of these           Honest: We do the right thing
 business, that’s nearly four times        well. The key now is to embed our
 the size! This was achieved with a        company values and set about              Collaborative: We work together to get things done
 vision and a lot of hard work.”           changing how we deliver our               The postcard in the centre pages shows how they work with our vision and what they mean
    The following four areas were          services through our people, our          for best performance, best customer service and best place to work. We are continuing to work
 highlighted as being ‘essential’ in       processes and our technology -            with the focus groups to develop the behaviours that underpin it all and further details of
 becoming the best support services        through Vantage.” More details on         these will be provided in the New Year.
 business in the UK by 2016:               page 17.
 1. Delivering place-based multi-service
    solutions (eg. Torbay).
4 The MaG Winter 2010                                                                                                                                 Best performance

 How do you
 like them
 We bag a remarkable FOUR
 Green Apple awards
 We were the pick of the bunch at the 2010                 Best Practice category: The             nEmma Pye (right), ecology manager, and Nadine Peet, environmental manager, with the Silver Award
 Green Apple Awards which were presented at                NORA (Nar Ouse Regeneration             presented to MGWSP.
 the Houses of Parliament during November.                 Area) Utilities Project in
 The Awards were established in 1994 to                    Kings Lynn. The project was
 recognise and reward environmental best        carried out by the Norfolk Strategic
 practice around the world.                     Partnership on behalf of the Borough
   We were recognised for:                      Council of King’s Lynn and West Norfolk.
   Gold Award: The Avon Water Treatment            All our Green
   Works project, carried out on behalf of      Apple winners
   South West Water, which involved             will automatically
   installation of a 13km pipeline through      be put forward to
   woodland, parkland and agricultural          represent the UK
   land in rural South Devon.                   in the Brussels-led
   Silver Award: Gully dewatering bays          European Business
   developed by MGWSP, which carries            Awards for
   out roadside gully cleansing for the         the Environment
   whole of Northamptonshire. The new           (EBAE).
   dewatering facilities remove the liquid
   from the waste, leaving behind solid
   organic waste.                                                                                                              nSimon Rickarby (left), senior general foreman, and Ian Fawcus, project
   Bronze Award: The May Gurney Carbon                                                                                         manager, collected the Gold Award for the Avon WTW scheme.
   Reduction Programme, which has
   achieved an 18% reduction in our                                                        lities sche   me also received                                      MGWSP: Rebecca Miller 07500 579305
                                                                             nThe NORA uti                                                                     AVON WTW: Ian Fawcus 07740 394 702
   carbon footprint since April 2009.                                        a Green Apple Award.                                                              NORA: Riaan Kruger 07919 520416

 Up on the roof!
 A special ‘topping out’ ceremony took             A number of guests, including deputy
 place at Melior Community College in           mayor Mashook Ali, school governors,
 Scunthorpe to mark a major stage in the        students and May Gurney representatives
 £18m project to build North Lincolnshire’s     climbed on to the roof for the celebration.
 first new secondary school in more than           Angela Briggs, principal of Melior
 50 years.                                      Community College, said: “While the
    The project is part of North Lincolnshire   ‘topping out’ ceremony is symbolic, it gives
 Council’s £91m Building Schools For The        us all a lift to see we are getting closer to
 Future (BSF) programme which is being          moving in next summer. It is absolutely
 delivered by Engage North Lincolnshire, a      fantastic to share this momentous occasion        nDeputy mayor Mashook Ali, school governors, students and May Gurney representatives attended the
 Local Education Partnership between            with the pupils.”
 ourselves, NPS Property Consultants,              Pupil Thomas Barker said: “I am amazed         people are working on the site while we
 MASS Consultants, North Lincolnshire           how quickly the development has moved             are in our classroom just metres away. It is                 Tana Briggs
                                                                                                                                                               t: 07725 765118 e:
 Council and BSF Investments.                   on and it is remarkable to think so many          great to see the new building taking shape.”
Best performance                                                                                                                                                        Winter 2010 The MaG 5

                                                                                                                                                     Improvements for fans
                                                                                                                                                                         Fans travelling to the
                                                                                                                                                                         ground of SPL team St
                                                                                                                                                                         Mirren are enjoying
                                                                                                                                                                         better facilities as a
                                                                                                                                                                         result     of      the
                                                                                                                                                     refurbishment of Paisley St James
                                                                                                                                                     station, carried out on behalf of Network
                                                                                                                                                     Rail. We completed the work well ahead
                                                                                                                                                     of schedule and by working while the
                                                                                                                                                     station was closed and carefully selected
                                                                                                                                                     construction methods, we achieved savings
                                                                                                                                                     in the region of £2m.

                                                                                                                                                     Building bridges
                                                                                                                                                     MGWSP      is   progressing well with
                                                                                                                                                                           construction     of
                                                                                                                                                                           Port Road Bridge
                                                                                                                                                                           which will form
                                                                                                                                                                           part of a new

Recycling revolution
                                                                                                                                                                           orbital route to
                                                                                                                                                     support future growth and development in
                                                                                                                                                     Northampton. The new route, to the west
                                                                                                                                                     of Northampton, is a joint initiative by
                                                                                                                                                     Northamptonshire County Council, the
                                                                                                                                                     Homes and Communities Agency and West
                                                                                                                                                     Northamptonshire Development Corporation.
 Residents and TOR2 pull together to almost double recycling rates
Recycling rates in Torbay almost doubled in   more than 70% better. Residual waste sent                many: “When the service first rolled out      Off the buses
the first four weeks of the new recycling     to landfill has also dropped by 25-30%.                  you could tell that some people were not                          A new platform at
services being introduced by TOR2.               Councillor Butt said: “I would like to                happy and were struggling because it was                          Chesterfield station
   In the first month of our ground           say a big thank you to our residents who                 not what they were used to. But since                             will allow rail services
breaking joint partnership with Torbay        have embraced the new system. I would                    then people have begun to realise that                            to run while essential
Council, the total material recycled within   also like to say well done to the TOR2 and               recycling is worth the extra effort if it                         improvement works
Torbay was 1,545 tonnes compared with         Torbay Council staff.”                                   means a cleaner, greener environment for                          are being carried out
793 tonnes the month before. And more            Alastair Campbell, project director for               us all. As a father-to-be I think it is       on the line. The new platform 3 will help
than 1,200 extra residents are now            TOR2, added: “Torbay Council is rightly                  important that we all take care of our        keep rail passengers on trains – and off
receiving help with handling their bins,      seen as a pioneer for the approach that it               children’s future through our actions         buses. Mark Tarry, Network Rail, said:
taking the total to 8,200 homes.              is taking. Ultimately the council’s actions              now.”                                         “Passengers don’t like changing from
   Councillor Dave Butt, cabinet member       will save council tax payers millions of                   TOR2 plans to see the proportion of         trains to buses, and this new platform will
for recycling, said the total recycled has    pounds.”                                                 waste recycled climb to 45% in the first      allow us to keep services running while
risen by roughly 90%. Even without the           Ashley Hale, recycling crew member                    year and at least 50% by 2012.                we are working on the tracks.”
food waste element, the figures are still     for TOR2, summed up the thoughts of                            Andy Muncer
                                                                                                             t: 07740 394635
                                                                                                             e:                   Efficiency savings
                                                                                                                                                                        Savings of almost
                                                                                                                                                                        £4m achieved by us

Blue chip client for inspection team
Our inspection, maintenance & testing         Scotland there are a number which are                    of change in the industry is likely to form
                                                                                                                                                                        as part of East Sussex
                                                                                                                                                                        Highways will enable
                                                                                                                                                                        £23.5m of road
                                                                                                                                                     reconstruction to be carried out for
(IM&T) division has secured a new             rather more geographically dispersed.                    the greater share of the work and lead us     £19.5m. The savings have been achieved
contract to service Scottish & Southern          “The award also covers installation and               into new and interesting areas of             through efficiencies of programming,
Energy’s (SSE) infrastructure portfolio.      decommissioning works, which with pace                   business.”                                    innovative materials and effective project
SSE joins the growing list of blue chip                                                                                                              management.
organisations whose assets are serviced
by us, which includes BT, Orange,
Ericsson and Nokia.                                                                                                                                  Bedding in TOR2
   SSE is a telecommunications                                                                                                                                             TOR2’s team of
infrastructure     provider,     hosting                                                                                                                                   experienced
equipment and services to public and                                                                                                                                       gardeners      have
private sector customers along with a                                                                                                                                      prepared Torbay’s
number of internet service providers,                                                                                                                                      annual flower beds
through a combination of fibre and                                                                                                                                         for the 2010/11
microwave radio networks.                                                                                                                            winter/spring displays. TOR2’s gardeners
   Gary Steele, IM&T project manager,                                                                                                                and grounds maintenance operatives
said: “We have been awarded a routine                                                                                                                maintain a variety of parks and gardens
inspection and maintenance contract                                                                                                                  across the Bay. Part of this work involves
covering 40 of SSE’s installations.           nSSE joins the growing list of blue chip organisations         Matthew Hall
                                                                                                                                                     ensuring that annual beds are planted
Although these sites are predominantly in     whose assets are serviced by us.                               t: 07970 217 191                        twice yearly with seasonal bedding.
6 The MaG Winter 2010                                                                                                                      Best performance

 Operation Snowflake
 Our response with West Sussex County
 Council to the cold weather was examined
 as part of Operation Snowflake, which
 saw gritting vehicles, snow ploughs and
 other equipment tested. The annual
 exercise was held at the five highway
 depots across West Sussex to ensure
 gritting procedures are rehearsed and
 ready to be put into action.

                                               Bright future for
                                               Nordis Signs
 Oil to energy (again)                                                                                                        Takeover secures the future
 A pilot scheme is turning oil into green
 electricity at recycling centres across
 North Yorkshire, Norfolk, Bridgend, North
 Somerset and Sandwell. Each year in the
                                                                                                                              for employees
 UK thousands of tonnes of used cooking        We have purchased Nordis Signs, the           employees have been consulted over the           David Hogg, finance director, Highway
 oil are poured down the sink, clogging        government-supported manufacturer of road     decision.                                     Services, added: “We deliver essential
 drains and sewers and damaging                signs for Northamptonshire County Council,       Councillor Andrew Langley, cabinet         services that make a difference to the
 watercourses. If recycled, the oil would be   in a deal which secures the company’s         member for commercial and asset               quality of life for our communities, and
 sufficient to power 170,000 homes.            long-term future.                             management, said: “This decision is a         therefore social and environmental
                                                  Nordis Signs will continue to operate      great example of how the public and           sustainability are at the core of May
                                               as a government-registered supported          private sectors can work together to bring    Gurney’s business. We very much look
                                               business, which offers meaningful             cost-savings while at the same time           forward to developing the service at Nordis
                                               employment opportunities for people with      providing a very useful service for people    Signs and increasing employment
                                               disabilities. However, the company will       with disabilities. Nordis Signs provides an   opportunities for disabled people.”
                                               be well placed to improve its profitability   excellent service and I’m delighted that
                                               by increasing access to a wider network       we’ve found this solution to ensure it can          David Hogg
                                               of contracts. The company’s 14 disabled       continue to operate.”                              t: 01438363909

                                               In the dock(s)
 Fire station work underway
 Working in partnership with Norfolk
 Property Services, we’re improving
 facilities at Dereham Fire Station. The
 works involve the remodelling and
 extending of the fire station to provide
 improved accommodation facilities for         South West Water (SWW) praised the            responsible for dockyard maintenance,         to ensure the least possible disruption.”
 the fire crews. The project commenced in      team that successfully dealt with a major     said: “Thanks for a job well done - SWW          Steve Wallace, key account manager at
 August 2010 and is due for completion         water main burst in the Royal Naval           and May Gurney’s quick response helped        SWW, added: “Thanks very much for the
 in April 2011.                                Dockyard in Devonport, Plymouth.              to resolve a major leak in less than four     support yesterday and the very quick
                                                  A new gas mains is being installed         hours. I was thoroughly impressed with        response. It was great to look after our
 Vital viaduct revamp                          throughout the dockyard and the incident      the speed of response, which allowed us       biggest customer so well.”
                         We’re carrying out    occurred when a contractor put a digger
                         essential work on     through a 10” cast iron water mains. The
                         behalf of Network     dockyard is SWW’s biggest client and
                         Rail to prepare       with a large part of the facility out of
 Arnside viaduct for the 21st Century. The     water a swift response was essential.
 viaduct is a 51 span structure carrying          Bill Bowen, site agent, said: “We
 the Carnforth and Whitehaven line over        immediately pulled a team from a non
 the estuary of the River Kent. It has         urgent job and they worked incredibly
 deteriorated over the years, resulting in     hard in difficult conditions to get the
 reduced load capacity and a speed             main back into service in just four
 restriction. We’re replacing the entire       hours.”                                                                                          Hannah Thorne
 deck to return the structure to its former       Steve O’Mara, senior manager at                                                               t: 07500 081053
 condition and reinstate full line speed.      Babcock      Marine,    the     company
                                                                                                                                                                             Winter 2010 The MaG 7
Best performance

                                                                                                                                                          Battling the elements
                                                                                                                                                          Our Steelwork department has completed
                                                                                                                                                          a project to supply and install items
                                                                                                                                                          including staircases, walkways, ladders
                                                                                                                                                          and hand railings to Sharpness North Pier
                                                                                                                                                          in Gloucestershire, on behalf of British
                                                                                                                                                          Waterways. The brief was to replace 200
                                                                                                                                                          metres of pier edge handrail, design and
                                                                                                                                                          install access staircases fixed to the side
                                                                                                                                                          of the pier, extend an internal walkway
                                                                                                                                                          and replace ladders giving access to the
nThe Lambeth contract is one of only 14 nationally that escaped the Coalition Government’s BSF ‘axe’.
                                                                                                                                                          estuary bed.

State of the art schools                                                                                                                                  All systems go
                                                                                                                                                          MGWSP has successfully completed a
                                                                                                                                                          £2m project to improve pedestrian access
                                                                                                                                                          and sustainable transport in Wellingborough
                                                                                                                                                          town centre. The project has been

for Lambeth students
                                                                                                                                                          completed to schedule and traffic is once
                                                                                                                                                          again flowing through Sheep Street and
                                                                                                                                                                              Silver Street - and the
                                                                                                                                                                              local     council     is
                                                                                                                                                                              pleased with the end
                                                                                                                                                                              results.     Councillor
Learning environments to be transformed through BSF programme                                                                                                                 Graham

Learning environments for students in the              and may have the opportunity to provide          “I am delighted that the contract has             Council, said: “The area is much brighter
London Borough of Lambeth will be                      design, build and asset management               been signed after so much uncertainty.”           and more pedestrian friendly, and we
transformed through a £32m Building                    services over the next five years, which            Robert Russell, business development           have received very positive feedback from
Schools for the Future (BSF) contract to               could see the initial £32m contract grow.        director for Building, said: “This long-          the public and the traders.”
rebuild and refurbish secondary schools.                 Work will start at Norwood and                 term partnership ably demonstrates our
   Working with the NPS Group as the                   Dunraven Secondary Schools in February           expertise in bringing together the right
‘Engage’ consortium, we secured the                    2011. Planning permission has been               organisations with the right skills to            Safe and sustainable travel
contract, one of only 14 nationally that               secured for both schools, which will undergo     deliver multi-service solutions for local                             Working as part of
escaped the Coalition Government’s BSF                 a major transformation as the schemes            authorities and the communities they                                  West Sussex Highways,
‘axe’ that fell in the summer.                         are implemented. Both build programmes           serve.”                                                               we’re working on a
   Engage will become the Local                        will be completed by March 2013.                       Tana Briggs                                                     new cycle route which
Education Partnership (LEP) for Lambeth                  Paul Venn, LEP general manager, said:                t: 07725 765118
                                                                                                                                                                              will enhance safe and
                                                                                                                                                                              sustainable travel in
                                                                                                                                                                              West Sussex. The new

Historic bridge restored                                                                                sections were recovered and used, along
                                                                                                                                                                              cycle path in West
                                                                                                                                                          Wittering will be shared with pedestrians
                                                                                                                                                          on parts where there is currently no route
                                                                                                                                                          for those on foot. The scheme also
                                                                                                        with locally sourced bricks which were            involves widening the road and new road
                                                                                                        carefully selected to provide an exact            markings, and anti-skid surfacing near a
                                                                                                        match with the original brickwork.                pedestrian crossing point.
                                                                                                          Councillor Neil Atkin, chairman of
                                                                                                        South Derbyshire District Council, said:
                                                                                                        “The Hicklin Bridge forms an important            Early finish
                                                                                                        part of the area’s history and heritage.                              The early completion
                                                                                                        The restoration has been dealt with                                   and re-opening of the
                                                                                                        extremely sympathetically and will ensure                             A140 Scole Bypass in
                                                                                                        people can enjoy the beautiful canalside                              Norfolk was warmly
                                                                                                        environment for generations to come.”                                 welcomed by motorists
                                                                                                          Darren Green, waterway manager for              and local residents. Working as part of the
 A celebration event was held to mark the              into the canal. Working on behalf of British     British Waterways, said: “It was a difficult      Norfolk Strategic Partnership, we completed
 restoration of an historical South Derbyshire         Waterways, we carried out a 10-week              task to balance the reinstatement of a            the work a month ahead of schedule.
 bridge to its former glory.                           repair project on the 200-year-old listed        popular walking route with the need to            Councillor Martin Wilby said: “I would like
    The Hicklin Bridge, located between                structure on the Trent & Mersey Canal.           carry out repairs sensitively and respectfully,   to thank the workforce for an excellent
 Stenson and Findern, partially collapsed                 The restoration involved the use of           but we’re very pleased with the end result.”      job, and local people for their patience. I
 when a tractor and trailer caused sections            traditional materials and repair techniques.           Eddie Quinn
                                                                                                                                                          am sure they will agree that it is far better
 of the bridge and the trailer’s load to fall          A number of bricks from the collapsed                  t: 07887 692560                             than the old concrete surface.”
8 The MaG Winter 2010                                                                                                                     Best performance

 Integrated efficiencies
 West Sussex Highways has resurfaced
 large sections of the A24 between
 Horsham and Findon, while at the same
 time carrying out associated works. The
 work was carried out overnight to
 minimise inconvenience to road users
 and improve safety for those on site.
 Richard Collins, general manager in West
 Sussex, said: “In the challenging
 economic climate we continue to find
 ways of delivering value for money.”

 Minister impressed
            Lord Henley, environment
            minister, visited the Colley

                                                A 21st Century
            Lane recycling centre in
            Bridgwater, Somerset to hear
            about pioneering waste
                                                                                                                                          Challenging project
 reduction and recycling methods. After
 the visit he said: “We aim to be the
                                                                                                                                          continues with no
 greenest of governments so I’ve been
                                                                                                                                          disruption to rail

                                                Victorian roof
 impressed by the plans of Somerset
 Waste Partnership to reduce costs, save
 resources and cut carbon emissions.”                                                                                                     passengers and
 Seminar delivered at RWM
 Andy Bond, Environmental Services’             The transformation of London’s Victoria     original Victorian colours and the            “This project is extremely complex, not
                    development director,       Station continues to make excellent         replacement roof coverings are almost         only in terms of sequencing the different
                    delivered a seminar at      progress and remains on schedule for        complete. Extensive new glazing ensures       phases of the refurbishment, but also
                    the 2010 RWM                completion during summer 2011.              a much lighter and cleaner interior than      managing the installation and removal of
                    (Recycling & Waste            As one of London’s busiest railway        the blackened and leaking original            significant scaffold enabling works.
                    Management)                 stations serving more than 400,000          structure. Our in-house specialists are          “All this has to be completed within a
                    Exhibition. In the          customers each day, refurbishing the roof   also undertaking all the mechanical and       tight working environment without
 seminar, ‘How collection systems impact        while ensuring no operational effect on     electrical installations on which the         causing disruption to a major working
 on waste arisings, reducing waste under        the station was always going to be a        station is so dependent.                      station. The project team is looking
 management’, Andy discussed strategies         challenge. However, the station continues      The £35m project will provide the          forward to seeing the new roof in its full
 to raise recycling rates and reduce            to run as usual and Network Rail is         travelling public with a much brighter and    glory once the scaffold is removed next
 biodegradable waste.                           delighted that most people aren’t even      safer environment while also restoring the    year, and we are sure that Network Rail
                                                aware of the complex works taking place     Victorian engineering to its original eye-    and the public will be delighted.”
                                                above them.                                 catching splendour.
 Cheers for Adnams                                The ironwork has been repainted in the       Alan Clarkson, project manager, said:            Hannah Rock
                                                                                                                                                t: 07766 028188 • e:
 Adnams, the Suffolk-based brewer, won
 the Environment and Sustainability
 category in the May Gurney sponsored
 EDP Business Awards. Adnams has
 embraced 21st century technology,
 investing millions in an anaerobic
                                                ‘Right first time’
 digester, which turns its waste into biogas.
 Andy Wood, Adnams’ chief executive,
 said: “Winning this award is a fantastic
 achievement for everyone at Adnams.”
                                                for Essex highways
                                                We are working with Essex County               A trial was carried out in two districts      Dan Allen, area manager, said: “By
                                                Council to develop a ‘right first time’     in which council inspectors worked            working together and improving ‘right
                                                process for the delivery of highway         alongside our supervisors to give right       first time’ processes, the time to repair is
                                                maintenance services across the county.     first time orders. A central ‘control hub’    more predictable and customer service
                                                   A joint project team has been formed     was also established to schedule and          therefore improved.”
                                                to improve the volume of planned activity   coordinate maintenance crews.
                                                and communication between the council          Data from the trial confirms that
                                                and ourselves, which will result in more    significant efficiencies can be realised            Julia Chick
                                                                                                                                                t: 07725 765112
                                                programmed activity with fewer errors,      through the central control hub and                 e:
                                                and a reduction in duplication of tasks.    working in a more collaborative manner.
 Photo courtesy of Eastern Daily Press
Best performance                                                                                                                                                  Winter 2010 The MaG 9

                                                                                                                                               Water contract kicks in
                                                                                                                                               Our new contract with Essex & Suffolk
                                                                                                                                               Water (Northumbrian Water) is underway,
                                                                                                                                                                    with the initial focus
                                                                                                                                                                    on rehabilitating mains
                                                                                                                                                                    and services in the
                                                                                                                                                                    London Boroughs of
                                                                                                                                                                    Barking & Dagenham,
                                                                                                                                                                    Redbridge          and
                                                                                                                                                                    Havering. The £33m
                                                                                                                                                                    three-year contract
                                                                                                                                                                    includes a possible
                                                                                                                                               extension of up to 10 years, and sets us
                                                                                                                                               the task of ultimately creating a leak free

                                                                                                                                               Preparing for a harsh winter
                                                                                                                                               Around 80 May Gurney and Norwich City
                                                                                                                                               Council employees have been trained and
                                                                                                                                               briefed to deal with another harsh winter.
                                                                                                                                               Working on behalf of Norwich City
                                                                                                                                               Council, we have taken over responsibility
                                                                                                                                               for keeping the city’s roads, car parks and
                                                                                                                                               pedestrianised areas clear of snow and
                                                                                                                                               ice. It’s a 24/7 operation from now until
                                                                                                                                               mid-April 2011, and 3,000 tonnes of salt
                                                                                                                                               are already being used to make the city’s

All aboard the Metro
                                                                                                                                               roads safe.

                                                                                                                                               A pioneering approach
                                                                                                                                                                   A new way of learning is
                                                                                                                                                                   being pioneered at
                                                                                                                                                                   Foxhills    Technology

Rail Services to refurbish Tyne & Wear Metro                                                                                                                       Centre in Scunthorpe as
                                                                                                                                                                   part of the Building
                                                                                                                                                                   Schools for the Future
Rail Services has won a contract to             The Metro is a rapid transit system       walls, culverts, earthworks and drainage,
                                                                                                                                                                   (BSF) programme. The
refurbish and upgrade the Tyne and Wear      serving the Newcastle upon Tyne,             and installation of duct routes.
                                                                                                                                                                   BSF scheme is being
Metro, which will improve public and         Gateshead, South Tyneside and                   Matt Kuzemko, business development
                                                                                                                                               delivered by the Engage North Lincolnshire
sustainable transport in the north east      Sunderland areas. It comprises 119km of      director, said: “This contract represents
                                                                                                                                               partnership, which includes May Gurney.
region.                                      track, excluding sidings.                    a movement to a new sphere of
                                                                                                                                               The challenge for the project team is to
   The three-year contract has been             Nexus, has committed significant          operations for Rail Services utilising our
                                                                                                                                               transform the ‘old style’ 1950s school into
awarded by Nexus, the Tyne and Wear          funds to modernise the Metro network.        core skills within other areas of the rail
                                                                                                                                               an educationally progressive environment.
Passenger Transport Executive, which         Our     framework     contract   covers      sector, and with a new client.”
                                                                                                                                               The main works commenced in September
administers and manages statutory and        refurbishment and replacement works
                                                                                                                                               2010 and the project is scheduled to be
local concessionary travel schemes.          typically including bridges, retaining             Hannah Rock
                                                                                                t: 07766 028188 • e:     completed in May 2011.

Remarkable result in Ealing
 Our street cleansing team in the London     fly-posting etc).
                                                                                                                                               Exceeding expectations
                                                                                                                                                                 Food waste weighing
                                                                                                                                                                 the equivalent of a blue
                                                                                                                                                                 whale was collected
                                                                                                                                                                 from homes in the
 Borough of Ealing has achieved a               Jason Jones, general manager for street                                                                          Bath area in the first
 remarkable result in the recent ENCAMS      cleansing in Ealing, said: “The latest                                                                              week of a new service
 external monitoring assessment.             external ENCAMS monitoring figure has                                                                               introduced by us. The
   ENCAMS is the charity behind the          come in at an amazing 2% for detritus,                                                            100 tonnes of food waste exceeded the
 Keep Britain Tidy campaign. Its remit is    (the terminology for matter such as silt,                                                         expectations of the team delivering the
 to improve local environmental quality      mud, grit, asphalt chippings, or                                                                  new service. Simon Porter, contract
 (such as litter, detritus, water courses,   vegetation on the highway or footpath).                                                           manager, said: “We’ve been surprised by
 dog fouling and fly-tipping) and related    When we first started this contract the                                                           how much food waste residents have put
 behaviour (graffiti, abandoned vehicles,    figure for detritus was around 51%.”                                                              out. Everything has gone very well.”
                                                                                               Jason Jones
                                                                                               t: 07825 571220 e:
10 The MaG Winter 2010                                                                                                         Best customer service

 Heroic act
            Now that’s commitment!               Francisco and
 Tony Swann heroically helped save a
 young driver when he came across a road
 traffic accident near Norwich.
                                                 Muse praised by
                             The car involved
                             in the accident
                             was on its roof
                             with the driver
                             used his May

                             Gurney vehicle
                             to block the        Two members of the street cleansing
                             road, helped the    team in Ealing have been highly praised
                             driver out of the   by local residents.
 vehicle and administered first-aid.                Mrs Adriana Sinclair, a disabled resident
    Tony said: “I took the driver to my van      who is often housebound, cannot speak
 and asked if he was in any severe pain          highly enough of Francisco Felix. Mrs
 but he said it was nothing too bad. I got       Sinclair wrote to say: “I have received
 him to sit in the van and keep warm. He         total dedication and professional levels
 had several minor cuts and bruises to           from him cleaning my street, come rain         nFrancisco Felix.                                   nMuse Roble.

 hands and arms so I treated these with          or shine, every day of the year.               believe it is more than fitting he should    street. I quite often watch him, as he
 the first aid kit I had in the van.”               “He answers urgent and non-urgent           receive this written appraisal that he so    seems so diligent at what he does. The
    After a short while paramedics arrived       queries regarding the litter and leaves on     richly deserves. He is a tremendous credit   other day there was a very nasty flash storm,
 and the driver was taken to hospital.           our street with promptness and politeness,     to your organisation in both professional    and there he was carrying on as usual. I
    Sue Graham, a member of the public           seemingly regardless of his own workload       and compassionate degrees.”                  called him to come into our porch until
 who was at the scene, said: “If Tony            commitments, with an untold amount of             John Jelly wrote to the council to sing   the storm had passed, but he just smiled
 wasn’t there I don’t know what they would       patience and serenity.                         the praises of Muse Roble, saying: “I        and declined and carried on working as
 have done.”                                        “It is for many, many reasons that I        have noticed a tall guy cleaning our         before. Now that’s commitment.”

  Residents’ praise for
  Essex Highways
  Hats off to the Essex Highways teams that have
  gone above and beyond the call of duty, as
  these thanks and compliments show.
  “Takeley Parish Council compliments the        “Thank you for the marvellous job you
  gangs that completed the work in Elm           have done in clearing the pathways in
  Close and Garnetts. The speed and              Great Wakering. They worked extremely
  standard with which these crews worked         hard and it shows.”
  helped minimise disruption to local            Resident of Great Wakering
                                                 “I have never met such a good bunch of
  Jane Heskey Takeley Parish Council
                                                 workers, with their age one expects
                                                                                                nPaul Mills & Dale Barrett.
  “Thanks to your gang who attended the          attitude, but it was the opposite. They
  works at the junction of Epping                were very helpful, polite and moreover
  Road/Common Road. The site was
  complex and carried high volumes of
  traffic including buses and HGVs. The
  gang managed the traffic flows extremely
  well and disruption was kept to a
                                                 cheerful, thanks guys!”
                                                 Resident of Trinity Road, Billericay
                                                                                                ‘Wonderful job’
                                                                                                The team that repaired a significant burst water main in Ely in Cambridgeshire has
  minimum.”                                                                                     been praised by our client Anglian Water. The burst, on 10 November, affected around
  Jo Carrington, Essex County Council                                                           9,000 properties.
  traffic engineer                                                                                Richard Flintham, framework manager, said: “The team (Paul Mills, Dale Barrett
                                                                                                and Val Wilmot) did a wonderful job and was praised by Alan Fox, Anglian Water’s
      DLuke Wager & Adam Shelton were                                                           regional contract manager.”
      praised for their work at Trinity Road,
Best customer service                                                                                                                                                        Winter 2010 The MaG 11

Compliments for MGWSP
MGWSP’s highways maintenance teams
are thoroughly appreciated by the county’s
residents, judging by the number of                                                                                                                      !Michael Colman and Ian Collins.
compliments they receive.
MGWSP is a partnership between us and
the design engineering and management
                                                                                                                                                         A gardener’s
consultancy, WSP. MGWSP is responsible
for looking after more than 4,000kms of
roads and 73,000 streetlights on behalf of
                                                       nBrian Brooker & Trevor Batchelor. nLeo Plant.                      nIan Smith.                   Congratulations to Susan Cranmer, Ian
Northamptonshire County Council.
                                                                                                                                                         Collins and Michael Colman who drew
   One resident wrote in to say: “What an              this morning has been repaired, I am                  During September, Watford Parish
                                                                                                                                                         this compliment from David Allfrey for the
absolute delight it has been to see the                naturally impressed.”                              Council wrote to Ian Smith, Area 2 manager,
                                                                                                                                                         way they handled a water meter
refurbishment of our signs at Church                      On the same day another resident                ‘to express its appreciation for all the
                                                                                                                                                         installation at his home, on behalf of
Stowe. Thank you to your staff (Ian Smith,             thanked Richard Woodhouse, saying: “I              work carried out in and around the village’.
                                                                                                                                                         Anglian Water.
Brian Brooker and Trevor Batchelor) for                am very impressed by the service and                  And during October, a resident
                                                                                                                                                            Mr Allfrey, who lives in Loddon in
carrying out this worthwhile work so                   standard of work - excellent. Thank you.”          contacted Carl Evans (Area 3) to
                                                                                                                                                         Norfolk, said: “I am writing to pass on my
efficiently.”                                             On 8 November, a resident said they             ‘commend your prompt and efficient
                                                                                                                                                         thanks, firstly to you (Susan, scheduling
   On 4 November, a local resident                     were “impressed with the prompt service            action and wish you many years of
                                                                                                                                                         team leader) for taking our concerns into
praised Andy Bettles’ same-day pothole                 and the excellent repair” carried out by           continued service’.
                                                                                                                                                         account and being so helpful regarding
repair, saying: “The pothole I reported                Leo Plant.
                                                                                                                                                         the scheduling of the works.
                                                                                                                                                            “Secondly to the two workers (Ian and

 Rights of Way team appreciated                                                                           The MGWSP Rights of Way team has
                                                                                                                                                         Michael) who turned up on time, were
                                                                                                                                                         friendly and helpful in explaining what
                                                                                                                                                         they were going to do, how they would do
                                                                                                                                                         it and how I would be able to access and
                                                                                                          received a string of compliments and           read the meter in the future.
                                                                                                          thanks from appreciative local residents.         “They were also very understanding
                                                                                                             The Rights of Way team is responsible       about avoiding damage to the garden. I
                                                                                                          for 3,500 kilometres of footpaths,             cannot tell you how pleased I was to
                                                                                                          bridleways and byways that provide public      return home and find that I could hardly
                                                                                                          access to the Northamptonshire                 see where they had carried out the work.
                                                                                                          countryside. The team also liaises closely     They reinstated and left the garden in
                                                                                                          with a range of groups and stakeholders        such good condition.”
                                                                                                          including the Northamptonshire Local
                                                                                                          Access Forum.
                                                                                                             On 1 November a resident emailed to
                                                                                                          say: “Thank you for your prompt action
                                                                                                          regarding the new sign post, it is very
                                                                                                          much appreciated.”
                                                                                                             On 28 September, another said: “I am
                                                                                                          most impressed by your positive response,
nL to R: Jodie Wainwright, Nick Wedgebrow, Katie Brown, Max Lang, Alan Rigby, Connor Garvey with Jim      you put other service providers I deal with
Cosford - Rights of Way team leader at the front.                                                         to shame.”

Recycling crew restores faith                                                       Many congratulations to Lyn Hodrien, Dave Thomas, Jason
                                                                                    Witt and Stuart Taylor for the way they handled this incident,
                                                                                                                                                         nL to R: Roger Green, Peter Hardingham, and Mark

                                                                                    which is best explained by the lady concerned.
                                                                                      Catherine Kennell, from the village of Sandford, said:
                                                                                    “Having searched high and low for my glasses (expensive
                                                                                    varifocals!) I concluded that they must have gone out with the
                                                                                                                                                         informative and
                                                                                    recycling, which was collected this morning.
                                                                                      “I telephoned North Somerset Council who gave me May
                                                                                             Gurney’s number. A very nice lady named Lyn was             A Norwich resident has thanked one of
                                                                                                extremely helpful, promising to call me back -           our gangs for the way they carried out a
                                                                                                   which she did! She had spoken to the men on           scheme that required rebuilding a wall
                                                                                                    the lorry who confirmed they had a pair of           from inside their garden.
                                                                                                     spectacles and would drop them into me on the          Chris Smith wrote: “How pleased I am
                                                                                                      way back. True to all their words, my glasses      with the outcome… I was always kept
                                                                                                       were returned to me within the half hour.         informed on progress… special thanks to
                                                                                                       Thank you so much Lyn, and thank you to           Peter Hardingham and the May Gurney
                                                                                                        the wonderful crew on the recycling lorry -      team who were very helpful, informative
                                                                                                         you have restored my faith!”                    and considered our position at all times.”

                                                                                                        DL to R: David Thomas and Jason Witt.
12 The MaG Winter 2010                                                                                                            Best customer service

 Keeping the public WPD impressed
 more than happy
                                                                                                   Gary Ward and Dave Burness have
                                                                                                   impressed Western Power Distribution
                                                                                                   (WPD) with work they have carried out at
                                                                                                   a couple of sub stations in Cornwall.
                                                                                                      The lads work for Utility Services,
                                                                                                   M&E division. Initially they were tasked
                                                                                                   with replacing a 33-11KV transformer,
                                                                                                   33KV circuit breaker and the buss bars,
                                                                                                   and installing a new control panel at St
                                                                                                   Neots Sub Station, all within a tight six-
                                                                                                   week programme.
                                                                                                      Due to the success of this project,
                                                                                                   Gary and Dave then moved onto Delabole
                                                                                                   Sub Station to replace a 33KV circuit
                                                                                                   breaker which provides power to a new
                                                                                                   wind farm.
                                                                                                      As they were lone working, Gary and
                                                                                                   Dave were put through additional
                                                                                                   training which gave them the same
                                                                                                   authority as WPD employees.
 nHarry Heslop and Rob Woods. Other team members are Ann Doherty and Peter Pallant.                   Feedback from WPD project managers
                                                                                                   included: “We are more than happy with
 The team at the Northallerton recycling                 “I thought you would probably like to
                                                                                                   the work done by Gary and Dave, and
 centre in North Yorkshire received                   know that sometimes you keep the
                                                                                                   there are a couple of jobs next year
 ‘fulsome praise’ from a caller to a Radio            public more than happy!”
                                                                                                   which we will need some help with.
 York phone-in programme.                                Mr Aston added: “I found them very                                                     nGary Ward and Dave Burness.
                                                                                                   Please pass on my thanks to the guys.”
    The call was picked up by John Aston              helpful too - but it is a close run
 from the North Yorkshire County Council              competition with the Sowerby site team
 legal services team, who said: “A lady               who are also excellent. Please pass on the
 telephoned and was absolutely fulsome in
 her praise of the Northallerton recycling
                                                      compliments to Northallerton and
                                                      Sowerby staff. Well done.”
                                                         Customer feedback in October 2010
                                                                                                                                                West Sussex
    “It went far beyond the usual ‘very
 helpful and efficient’ to praising the
 helpfulness of the staff, the health and
                                                      confirms just how good all the North
                                                      Yorkshire recycling centres are. In the
                                                      monthly survey, 94% of respondents were
 safety, the car parking, the customer care           ‘very satisfied’ with the service they                                                    Congratulations to the West Sussex
 - you name it and it was praised to the              received, and 99% were ‘very or fairly’                                                   Highways team - here’s a selection of
 heights.                                             satisfied. A remarkable result.                                                           the compliments we’ve received in the
                                                                                                                                                past few weeks.

 Village team comes                                                                                                                             “The team that carried out the work on
                                                                                                                                                the Cove Road pavements was excellent
                                                                                                                                                - friendly, courteous and considerate.”
                                                                                                                                                Gerry Carver, Rustington resident

 up trumps
 The East Sussex village maintenance team has received many compliments over the
                                                                                                   Praise from                                  “Thanks to the people who had the
                                                                                                                                                wonderful idea of completing a number of
                                                                                                                                                jobs on the A24, not only during the
 past few months including one from Liz Cullen, Plumpton Parish Council, who said:
 “The Parish Council wanted to pass on thanks for all the work that the village
                                                                                                   British Waterways                            school holidays but overnight as well.
                                                                                                                                                There are many people who are grateful
                                                                                                                                                for the limited disruption.”
 maintenance team has done in the village.” Lee Apps, ganger, replied: “It’s nice to               A British Waterways’ manager has praised
 get some feedback for the work that we do.”                                                       the team that carried out repairs to a       Claire Smith
                               G Lee Apps and Bernard Geering from                                 canal embankment and towpath at
                               the village maintenance team.
                                                                                                                                                “I wish to thank you all for your kindness
                                                                                                   Purton, near Sharpness.
                                                                                                                                                and consideration and help getting me to
                                                                                                      The canal embankment was suffering
                                                                                                                                                and from my car during the present road
                                                                                                   from localised bank failure which was
                                                                                                                                                repairs outside my house. Being disabled
                                                                                                   causing the towpath to erode. The
                                                                                                                                                I do appreciate all you have done to ease
                                                                                                   remedial works included using gabion
                                                                                                                                                the inconvenience - thank you all.”
                                                                                                   baskets to provide bank stabilisation and
                                                                                                                                                ‘John’, Douglas Martin Road, Chichester
                                                                                                   repairing the eroded towpath.
                                                                                                      Nick Worthington, British Waterways,
                                                                                                                                                “I write to express my thanks as a
                                                                                                   said: “Can you pass on my praise to the
                                                                                                                                                representative of the local communities
                                                                                                   Purton towpath works team for a very
                                                                                                                                                in West Hoathly and Sharpthorne, for the
                                                                                                   successful project which was backed by
                                                                                                                                                extremely efficient and professional manner
                                                                                                   excellent central co-operation.”
                                                                                                                                                in which this project has been handled.”
                                                                                                      The project team included Pete Mosey,
                                                                                                                                                Christine Field, county councillor for
                                                                                                   Finn O’Brien, Bekki Eddy, Joe
                                                                                                                                                Lindfield & High Weald
                                                                                                   Syndacombe and Peter Watson.
Best place to work                                                                                                                                                                                                                                                                      Winter 2010 The MaG 13

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                                                                                                                            Name : Tom Kem p,
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                 For: Martin House Children’ s                                                                                                                             e: La
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                                                                                                                                                                                                                                              Amoun t rai sed: £50
14 The MaG Winter 2010                                                                                                                       Best place to work

 Help for needy kids
 The Huntingdon office raised £448 for
 Children in Need through a combination
 of a raffle, cake sales, and - as the photo
 shows - Tom Olley, scheduler, shaving
 his head.

                                               Walkers give ‘city
 New gear on show at
 country show
 Essex Highways participated in the
 2010 Essex Country Show, which was
 held at Billericay. The team took part in
                                               slickers’ a shock
                                               25 Rail Services’ employees took part in
                                               a 10K charity walk through London in full
                                               PPE. The walk was organised by Network
                                                                                               Hannah Rock, business development
                                                                                             manager, Rail Services, said: “25 of us
                                                                                             took part in this hilarious event, albeit for
                                                                                                                                              didn’t know what hit them, especially
                                                                                                                                              those extremely wealthy ‘city slickers’ in
                                                                                                                                              the banking quarter of the City!”
 ‘Roadmaking Through The Years’ which          Rail in aid of Cancer Research and was a      a serious charity. We made the most of
 had displays ranging from Victorian           big success with more than £5,000             the way we were dressed to extract the                Hannah Rock
                                                                                                                                                   t: 07766 028188
 steamrollers to our state of the art          raised for a great cause.                     maximum money from passers by. Some                   e:
 surface dressing machine. We’re at the
 forefront of innovation having invested
 more than £200,000 in the new
 machine which increases productivity,
 improves health and safety, and reduces
 CO2 emissions.

                                                                                                                                              3 Peaks 4 Bex
                                                                                                                                              In September a team including May
                                                                                                                                              Gurney’s Jon Sharkey and Stephen Sears
                                                                                                                                              climbed the three peaks of Ben Nevis,

 Hard work for pen                                                                                                                            Scafell Pike and Snowdon. The climb was

 MGWSP has joined ‘Northamptonshire
 Cares’, an organisation funded by local
                                               Visitors flock to dig
                                               We were pleased to provide further support    West Sussex CC, said: “Thanks to May
                                                                                                                                              in memory of Rebecca Sears, Stephen’s
                                                                                                                                              daughter and Jon’s partner, who died
                                                                                                                                              suddenly earlier this year.
                                                                                                                                                 Rebecca was operations manager on
                                               for two important archaeological digs in      Gurney we could advance the dig, enabling        the Ealing street care contract and had
 businesses that organises volunteering
                                               West Sussex and Norfolk.                      us to get to the finds more quickly than we      climbed the three peaks herself in
 opportunities on a company and
                                                  We assisted Worthing Archaeological        could have done otherwise.”                      appalling weather in 2007. The team,
 individual basis.
                                               Society for a third successive year by           Thousands of visitors flocked to see the      which also included Rebecca’s sister
    Under the scheme 10 MGWSP
                                               providing a digger to assist excavations at   archaeological dig in the ancient Roman          Rachel and several of her friends, raised
 employees carried out footpath
                                               the Roman Corridor Villa site at Walberton    town of Caistor St Edmund in Norfolk,            more      than     £4,700      for    the
 clearance work in Salcey Forest. Using
                                               in West Sussex. The site is believed to be    which we continue to support. This year,         Cardiomyopathy Association as a tribute
 only hand tools, the task involved felling
                                               dated from around the 3rd Century AD and      for the first time in 75 years, excavations      to a remarkable young woman who
 trees, clearing vegetation and burning
                                               finds included tesserae which would point     have been carried out within the walls of        touched the lives of everyone she met.
 the materials - hard physical work for a
                                               to there having been mosaic floors,           the Roman town itself and we’ve once              Their Virgin fund-raising page can be
 group of ‘pen-pushers’! However, the
                                               jewellery, pottery, coins and even            again provided heavy equipment, fencing          accessed through the link below, where
 team enjoyed being in a different
                                               contemporary human remains, which             and containers. The Time Team and                there is also more information about the
 environment, doing different work and
                                               involved a visit from the police. The site    presenter Tony Robinson have been filming        trip as written by Rachel.
 communicating about things other than
 work - at the same time knowing they          attracted visiting ‘A’ level and University   the dig for a Channel 4 programme, due to
 were supporting the upkeep of the             students and 300 members of the public.       be aired next year.                              er-web/fundraiser/showFundraiserPro-
 forest.                                          John Crane, senior highway officer for           Samantha Balmforth
                                                                                                   t: 01243 836983
Best place to work                                                                                                                                       Winter 2010 The MaG 15

                                                                                                                                          finds a
                                                                                                                                          new home
                                                                                                                                          An abandoned pumpkin
                                                                                                                                          bearing the message,

                                                                                           Sign gang                                      “thank you for taking me
                                                                                                                                          May Gurney”, was made
                                                                                                                                          homeless by a Bath
                                                                                                                                          resident. Fortunately, the
                                                                                                                                          pumpkin was taken in by May Gurney

                                                                                           improves                                       driver Simon Johnson, who willingly re-
                                                                                                                                          homed it at the local recycling centre.

 West Sussex Highways helped the local       and the countryside.
                                                                                           installation. The other sign gang
 community by erecting new village signs
 in Pagham. Each sign has bespoke
                                               John Bingham, supervisor, ensured
                                             public safety while Ray Randall, parish
                                                                                           members involved were Mick Honywood
                                                                                           (grab), Ben Dudman and Noddy Wright.
                                                                                                                                          Essex Highways
 designs to illustrate the three main
 aspects of Pagham: the coast, the town
                                             chairman, and Simon Wright, reactive
                                             manager, helped with the first
                                                                                                Samantha Balmforth
                                                                                                t: 01243 836983
                                                                                                                                          makes a difference
                                                                                                e:   Our Essex Highways’ team was once
                                                                                                                                          again proud to support two major annual
                                                                                                                                          fund-raising events in the county.

  Free water                                                                                                                                 The team provided signage for the
                                                                                                                                          Essex Air Ambulance motorcycle ride, on

  saving devices                                                                                                                          behalf of Essex County Council. The event
                                                                                                                                          was a great success with an estimated
                                                                                                                                          5,000+ bikers taking part and in excess
  Since 1991, water companies in
                         England and                                                                                                      of £36,000 raised for the life-saving
                         Wales have had                                                                                                   helicopter, with funds still coming in. A
                         a legal duty to                                                                                                  spokesperson for Essex and Herts Air
                         promote water                                                                                                    Ambulance Trust, said: “Please pass my
                         efficiency     to                                                                                                thanks on to your team, they really made
                         their customers                                                                                                  a difference to the day.”
                         and they are                                                                                                        The team also once again supported
                         now      offering                                                                                                Little Havens Children’s Hospice by
  free water saving devices to their                                                                                                      providing cones and barriers for their
  domestic customers. These water
  saving devices can be fitted to toilets,
                                              Supporting local communities                                                                track day, which raised a massive
                                                                                                                                          £30,000. Little Havens provides respite
                                                                                                                                          and end-of-care support for children and
  taps, showers and hosepipes and can         We are continuing to support a series        Sussex, led by East Sussex County
  help save you money on your water           of regional ‘Build’ events to forge closer   Council and Brighton & Hove City               their families and relies on the generosity
  and energy bills.                           links with local suppliers and other         Council; Build North Yorkshire, led by         of the local community and fund raising
     East Anglia is the driest part of        stakeholders. It’s part of our               North Yorkshire County Council; Build          events to cover its £1.6m annual running
  Britain, even drier than Jerusalem!         commitment to become an integral             Norfolk, led by Norfolk County Council;        costs. The Little Havens’ team said: “A
  Our client Anglian Water is very keen       part of the communities in which we          Build Essex, led by Essex County               massive thank you for lending us the
  to help people save water in the            operate.                                     Council; and Build Hertfordshire, led          equipment - it was paramount to keeping
  region and is offering its customers a      We’re currently supporting Build East        by Hertfordshire County Council.               the event safe.”
  FREE water efficiency pack and a
  FREE plumber as part of the service.
  They will check for any leaks and on
  request fit the devices to showers,
  toilets or taps and advise how to get
  the best from the water supply. On
  average, customers have reduced their
                                             Grow that ‘Mo’!
                                             At least three May Gurney teams               ‘MaGnet PI’ is led by Gavin Hirst (07787
  water usage by 41 litres a day and saved   participated in Movember 2010, which          527702), while Jon’s Boys, led by Chris
  £40 per year on their water bill alone.    raises awareness of, and money for,           Ambrose (01953) 609816 all work for
     If you live in East Anglia and in
  particular one of these ‘dry’ areas;
                                             Prostate Cancer research and care.
                                                The ‘Mo’ is slang for moustache.
                                                                                           Plant & Transport at Wymondham. The
                                                                                           May Gurney Foundation is supporting all
                                                                                                                                          Flying high in league
  Hethersett; Braintree; Tiptree; March;
  Bury St Edmunds; then please visit
                                             Participants start clean-shaven on 1          participants with Match Funding up to £250.    and cup
                                             November and spend the rest of the month         We’ll let you know how much each team       Wilvale Rangers FC Under 11s,         growing their ‘Mo’ in various shapes and      raises in the next issue of The MaG.           sponsored by Cartledge, are flying this
  or call 0800 9755 567.                     sizes. Activities include three Movember         For more information about Movember,        season. The team plays in the Chelmer
     Alternatively visit your water          10k runs, a Movember lunch and gala           or to make a donation, visit:                  and Crouch League Division One (in
  provider’s website or www.savewater        parties in cities throughout the UK.                                                         Essex) and currently sit second in the                                 The ‘Mo Gurney’ team has 15 members,                                                      league table. The lads notched up a 14-
                                             led by James Green (01603 727112),                                                           1 victory in a recent cup match.
16 The MaG Winter 2010                                                                                                                Best place to work

 GBAM is our NEW Group Business
 Assurance Manual. It’s the governing
 document that details the system we
 operate to ensure that:
 • Assurance is provided to stakeholders
    that systems, procedures and
    processes are effective at mitigating
    identified risks.
 • Company activities are compliant to
    appropriate legislation, code of
    practice etc.
 • Management controls are consistent
    and compliant across the company.
 • Performance is reviewed, validated
    and continuously improved.
                                                 National Employee Forum
 • Customer expectations are understood,
    communicated         and       effectively
                                                 Listening to employees views and opinions
                                                 The National Employee Forum gives all employees the chance          the day and the following list of actions have been tasked for
                                                 to raise their views and opinions directly with senior executives   development during 2011:
    The manual is part of our transformation
                                                 via elected representatives. Your representatives are:
 programme and will help us to change
 from a ‘big small company’ based on             Tom Sewell                       Group Services                     1. Deliver our training promises
 infrastructure projects to be the best          John Bevington                   Environmental Services             2. Explore an Employee Recognition Scheme for
 support services business in the UK.            Steve Kilfoyle                   Environmental Services
                                                                                                                        the Group
    The GBAM incorporates our Vision &           Jan Carver                       Highway Services
 Values and sets principles for our              Daniel Farrington                Highway Services                   3. Look at the possibility of an Employee Discount
 business from People Management to              Peter Hawkins                    Rail Services                         Scheme
 Business Risk as well as a framework for        Ian Rowe                         Utility Services
 best practice across the Group.                 Simon Rickarby                   Utility Services                   4. Review how MAD coaches are trained and
 Essentially it’s the DNA of May Gurney                                                                                 equipped
                                                   This year’s National Employee Forum was held on 24th
 and will positively impact on all areas of
                                                 November in Trowse with the chief executive Philip Fellowes-        5. Audit the quality and effectiveness of Tool
 our business; our people, our processes
                                                 Prynne and Group HR director, Neville Hounsome.
 and our technology.                                                                                                    Box Talks
                                                   Actions raised at last year’s Forum were first on the agenda
    The GBAM will be issued to managers
                                                 and good progress has been made (see table below).                  6. Publicise forum representatives roles and
 early next year and will be followed by
                                                   The group received a half-year business update from the chief        examples of good work
 Group Standard Operating Procedures
                                                 executive, an overview of the Have your say results, a workshop
 (GSOPs) which detail company and / or
                                                 on the new vision and values and a safety brief from the Group      We will update you with progress on these throughout the year.
 legal requirements which are applied
                                                 SHEA director, Gerry Duffy.                                         To raise your views and share ideas, speak to your local, sector
 across all areas of the company. The
                                                   A number of questions were also raised and answered during        or National Employee Forum representative.
 procedures will identify specific operational
 requirements to be implemented in the
 workplace and are the result of thorough
 discussions with individual areas. More
                                                    You said                                          We did
 details on this will be communicated in
 the New Year.                                      Time out to donate blood                          Policy introduced to encourage this.
       John London
       t: 01603 727240
       e:                   Recognition of service                            Annual Long Service Awards
                                                                                                      – 115 employees recognised so far.

                                                    More visibility of job vacancies                  Weekly updates added to notice boards.

                                                    Creative communications                           Changes to the MaG, Team Brief and
                                                                                                      MaGnet as well as more use of payslips.
                                                                                                      Supply of poster frames for high footfall areas
                                                                                                      like kitchens.

                                                   We are still working on Parkers PPE issues and desk               Group as well as re-launching Discipline and
                                                 top training and we will update you on progress during              Grievance Policies following inputs from last
                                                 the year. We have also introduced an Equality and                   year’s forum.
                                                 Diversity Policy and are training everyone across the
Best place to work                                                                                                                                               Winter 2010 The MaG 17

 Making a difference where you work
 Have your say
 70% of employees completed the NEW
 survey this year, a 10% increase on
                                               How do we compare?
                                               For the first time we have also externally
 2009 and some key issues have been            benchmarked our results against over 70
 identified as a result.                       private sector organisations. This
   Areas where you are happy (more than        will help us understand how we
 75% positive response) with your job,         are doing against companies
 your manager or May Gurney are:               across a variety of industries.
                                               We achieved an engagement

                                               score of 65% against a
 Team work                                     benchmark of 79% which tells
 Contact with manager                          us that we need to continue to
                                               think and act differently if we are to
 Going the extra mile
 Clear what is expected at work
                                               be the best place to work.                                                                       - working with you
                                                                                                                                                  As part of Procurement’s Time for
 The areas where you felt your job, your       Next steps
                                                                                                                                                     Change Project (T4C) the team have
 manager or May Gurney need to improve         Research has already begun into how we
                                                                                                                                                       been out and about across the
 (less than 50% positive response) are:        can improve in these areas and
                                                                                                                                                       business with the aim of improving
                                               suggestions for actions were made at
                                                                                                                                                 their understanding of operational
 Reward                                        the National Employee Forum on 24th
                                                                                                                                                needs and to build better working
 Morale                                        November. Sector management is also               MaG we will have a full update on what         relationships with the sectors.
                                               developing action plans with their HR             we are doing to be the best place to work.
 Career Progression                                                                                                                                Donning their work boots and high-vis
                                               teams and these will be implemented at              If you have any questions regarding
 Confidence in leadership                                                                                                                       jackets, procurement officers Sarah
                                               contract level and via the Employee               Have your say please contact your              Weaver and Hayley Wilson set off for our
 Confidence in speaking up and                 Forums during December and January. In            employee forum representative or the HR        Greenford Depot for a couple of days in
 challenging                                   the Spring 2011 (March) edition of The            team.                                          November.
                                                                                                                                                   They spent time with the front-line

 Vantage1 update
 Transforming service delivery
                                                                                                                                                operatives on their street cleansing,
                                                                                                                                                recycling and refuse rounds. They found
                                                                                                                                                it a valuable experience and gained a
                                                                                                                                                greater understanding of the Ealing
                                                                                                                                                Street Scene and the requirements of
 New ways of working have started to be        • Process – An improvement in the way             Highways. The project team has started         the job.
 implemented on our street lighting              the organisation of the stores has been         work designing the changes which will             Jason Jones, general manager for
 contract for Essex County Council, the          implemented, generating more room               involve setting up a new scheduling and        street cleansing in Ealing, said: “Overall,
 first contract to be transformed as part of     and better availability of stock.               planning ‘hub’ to allocate work more           I felt that the visit was hugely successful
 Vantage, our business transformation          • Technology – The introduction of                efficiently. Handheld devices will also be     and I would urge all contract managers
 programme.                                      handheld devices to record faults in            implemented to improve the quality of          to encourage these visits at their sites.”
    Examples of the changes being made           street lights, replacing hand written           information about the ‘assets’ we                 Sarah commented: ”As a result of our
 on the contract include:                        notes. This information is transmitted          maintain. The changes will be                  visit I feel the relationship has been
 • People – Regular communication with           back to the scheduling office in real           implemented from January to April 2011.        improved significantly and we look forward
    staff about the changes, 1-1 training        time, enabling better scheduling of the                                                        to working better together in the future.”
    and on-site support to make the              maintenance work.                                                                                 If you would like to visit Procurement
                                                                                                        Ellie Wallwork
    introduction of the new technology and       The second contract to be transformed                  t: 07500 081024                         or would like Procurement to come to
    processes as smooth as possible.           as part of Vantage will be East Sussex                                                           you, please call your Procurement
                                                                                                                                                contact or Beckie Earl, assistant
  VISION 2016 - To be the best support services business in the UK                                                                              procurement officer on 01603 727416.

                                                                                                                                                USarah Weaver and Hayley Wilson.
 What we need
 to do:

 • Embed our values

 • Revisit operating

   model                                                                                                        Transforming service delivery

 • Investigate the need
   for skills and partners
   for multi-service

 VALUES                                 Safe             Innovative                     Honest                   Collaborative
18 The MaG Winter 2010                                                                                                                         Best place to work

                                                                                                                                               Front-line staff
                                                                                                                                               taught diplomacy
                                                                                                                                               East Sussex Highways is using a new
                                                                                                                                               training programme to help front-line
                                                                                                                                               employees manage angry or distressed
                                                                                                                                               residents and road users. ‘Working in the
                                                                                                                                               Public Eye’, covers customer care
                                                                                                                                               responsibilities and conflict resolution.
                                                                                                                                                  David Short, East Sussex Highways
                                                                                                                                               communications manager, added: “This

  Investing in our people and                                                                                                                  programme recognises that our people
                                                                                                                                               are on the front-line of customer care for
                                                                                                                                               our clients. It builds on the MAD

  celebrating success
                                                                                                                                                                  principles, especially
                                                                                                                                                                        ‘Take 10’ and
                                                                                                                                                                          ‘Walk over’.”

   New employees joining the Starting Out scheme and those            One of this year’s graduates, Jamie Roberts, a quantity
   reaching the end of the two-year programme came together        surveyor with Utility Services, said: “As part of the scheme
   at the annual induction/graduation event.                       I was given the opportunity to undertake an MSc in Quantity
      The event is designed to help new starters meet other        Surveying and Commercial Management at Leeds Met
   apprentices, trainees and graduates and create links within     University. This will further improve my future prospects and
   the company. It also helps them understand the May Gurney       is a great example of May Gurney investing in its people.”
   culture and how their development and progression will be
   handled. For those completing the programme it is an
   opportunity to celebrate their achievements and pass on the            Liz Bond • Starting Out Officer
                                                                          t: 01603 727459 • e:
   benefit of their experience to the new starters.

Double success in TJ Awards
We enjoyed double success including the     18 Household Waste Recycling Centres
ultimate accolade at the 2010 Training      to provide a professional and friendly
Journal Awards. The award wins were in      service that gives employees and
partnership with CRG Training and           customers a pleasant and positive
Consultancy and CCI & Associates for        experience while ensuring the maximum
their collaboration on a training project   amount of waste is recycled.
linked to our recycling contract with
Norfolk County Council.
   The programme developed by the
partners won ‘Best Training Partnership’
and then went on to take ‘TJ’s Special
Achievement Award’.
                                                                                               Improving communications
                                                                                               As part of an initiative to enhance                Nigel and Mike outlined key messages
   The award wins relate to work in                                                            communications the Norfolk Strategic            from the recent May Gurney management
training employees working at Household                                                        Partnership (NSP) team received                 conference, NSP contract successes,
Waste Recycling Centres across Norfolk                                                         presentations from Nigel Dyer, newly            areas for improvement and their thoughts
in supervisory skills and customer care.                                                       appointed strategic director for highways       on developing the partnership in light of
The aim of the training was to enable the                                                      and Mike Thompson, NSP general manager.         the comprehensive spending review.

  Appointments & promotions                                                                                            Nigel Dyer
                                                                                                                  Highway Services              New MAD logo
                                                                                                                  strategic director
                   Mike Baldwin                               Alastair Campbe ll                                                                As part of the
                  Group commercial                            Highway Services                                    Nigel’s            initial
                                                                                                                                                update to the
                  director                                    strategic director for                              responsibility is for the
                                                                                                                                                Making A
                  Mike Baldwin has been                       south west region                                   recently        secured
                  promoted to group                           Alastair’s career includes                          Lincolnshire Highways
                  commercial director                         senior      roles     with       Alliance contract and the Norfolk
                                                                                                                                                we have
                  with responsibility for                     Costain, McNicholas              Strategic Partnership (NSP) contract.
                                                                                                                                                refreshed our
  all commercial aspects of the business     Group and Carillion. His initial brief is          Nigel received an MBA from Manchester
                                                                                                                                                MAD logo.
  including procurement and estimating.      to support the bedding down of our                Business School and is a member of the
                                                                                                                                                   You will see the logo as part of the
  Mike joined May Gurney in 2007 as          newly mobilised contract with Torbay              Chartered Institute of Highways and
                                                                                                                                                MAD briefings that are currently
  commercial director of Highway             Council, which is being delivered by              Transportation (CIHT). He has held
                                                                                                                                                being rolled out across the Group.
  Services.                                  TOR2. Beyond this he will be                      senior roles with Tarmac, Alfred McAlpine
                                                                                                                                                ‘Take 10’ is the first module and will
                                             responsible for growing Highway                   and Carillion and has extensive
                                                                                                                                                be followed next year by ‘Walk over’
                                             Services’ across the south west region.           knowledge of the public sector.
                                                                                                                                                and ‘Lead by example’.
Best place to work                                                                                                                                                      Winter 2010 The MaG 19

 Sustainability Steering Group
                                                                                                                                                          achievement           We’ve      been
                                                                                                                                                                                presented with
                                                                                                                                                                                a Sustainability
                                                                                                                                                                                Award by our
                                                                                                                                                                                supply chain
                                                                                                                                                                                partners UKOS
                                                                                                                                                          plc, for implementing green solutions
                                                                                                                                                          that make significant steps to reduce
                                                                                                                                                          our impact on the environment. The
                                                                                                                                                          award was presented to Rebecca Earl,
                                                                                                                                                          strategic procurement.
                                                                                                                                                             Emma Halldearn, marketing
                                                                                                                                                          manager at UKOS plc, said:
                                                                                                                                                          “Rebecca’s contribution has been
                                                                                                                                                          fantastic. Developing green solutions
 nBack row L to R: Tom Macagno, Jamie Edmonds, Nicola Peake and Gerry Duffy. Front row L to R: Nick Salt and Mark Pyrah.                                  with our valued customers enabled us
 The Sustainability Steering Group                    improvement directors (Mark Pyrah for                the communities in which we work, and          to win 1st place in The Sunday Times
 (SSG) ensures that sustainability is                 Highway Services and Robin Salter for                the overall impact our operations have on      Best Green Companies Award.”
 included strategically and operationally             Utility Services). The CET is represented            the wider environment. We are all                 The steps we’ve taken include
 throughout the business by developing                by Gerry Duffy, Group SHEA director and              responsible for making any changes we          reducing delivery schedules to, in
 and reviewing key objectives, policies,              Nicola Peake, managing director of                   can to deliver innovative and tangible         turn, reduce delivery van emissions
 systems and processes                                Environmental Services.                              benefits for our clients while reducing our    by 22%; placing 61% of orders
     Each business sector is represented                Gerry Duffy, SSG chair, said: “I’m                 reliance on natural resources, and I           online, thereby reducing the need for
 by their operational director (Nick Salt for         constantly impressed by the absolute                 believe that the SSG will help May Gurney      paper-based       catalogues;     and
 Rail Services and Steve Longdon for                  dedication of SSG members to find                    deliver this vision.”                          purchasing 27% of products with an
 Environmental Services) or business                  innovative ways to reduce our impact on                                                             environmental benefit, compared to
                                                                                                                  Karen Nicholson
                                                                                                                  t: 01603 727417
                                                                                                                                                          an average of 22%.

                                                                                                               Driving efficiencies
                                                                                                               The Norfolk Strategic Partnership (NSP)
                                                                                                               is working with supply chain partners SE
                                                                                                               Davis to develop techniques that recycle
                                                                                                               surface dressing chippings. Excess
                                                                                                               chippings are collected and reprocessed
                                                                                                               for re-use in the following year’s
                                                                                                               programme. The process has been

 Briefings reinforce                                                                                           developed over the last three years and
                                                                                                               has proved very successful in
                                                                                                               environmental and financial terms.

 safety messages
 Nicola Peake, managing director and                 a colleague on a construction site, who
                                                                                                            Professional standard for Emma
                                                                                                            Congratulations to Emma Pye, ecology
 Steve Longdon, operations director,                 fell from a platform and was impaled on                manager for Utility Services, who has
 Environmental Services have visited                 a section of steel.                                    become a Full Member of IEMA (Institute
 various locations to brief collection teams            The sessions challenged teams to                    of Environmental Management).
 and reinforce the critical importance we            think how we can all ‘Make A Difference’,                 Emma said: “To achieve this I had to
 place on employees’ health, safety and              with a particular focus on the two areas               produce a report on my professional
 welfare.                                            with highest incident rates. Nicola and                knowledge and work experience. I then had
    Nicola expressed her concern at the              Steve thanked team members who are                     to undergo a telephone interview with two
 fact that, on average, each Environmental           doing things correctly and helping others              examiners. The interview lasted an hour
 Services’ employee will have an accident            through Leading By Example. Those with                 and covered all aspects of environmental
 every three years at present rates. Steve           bad habits were encouraged to Take 10,                 and sustainability issues, ensuring that I
 told teams how he had been affected                 check what they should be doing, and                   had sufficient knowledge and understanding
 early in his career by a tragedy involving          commit to good habits for the future.                  to achieve the Full Membership.”
20 The MaG Winter 2010                                                                                                                     Best place to work

 On the front-line
 From ‘highways ranger’ to ‘gritter driver’ - it’s all in a day’s work for Tony!
                           Meet Tony Hyde,                         Some residents probably never see us because quite           in Rayleigh and Hullbridge Road.
                           a highways ranger                   often we’re working either late at night or in the early hours      I also enjoy being part of the winter service team as it’s
                           working on the                      to make sure the roads are ready for the morning traffic. It     an essential part of keeping the travelling public safe and
                           Essex Highways                      usually takes around two hours to complete my route, then        the traffic flowing.
                           contract by day -                   it’s back to the yard to clean the lorry and head home.             Last winter was particularly bad and quite a lot of
                           and during the                                                                                       people rang or emailed the council to say what a splendid
                           winter months a                     Best bits about the job                                          job we did in keeping rural roads well gritted throughout
                           gritter driver by                   Being a highways ranger is very rewarding because it             the winter. We were also thanked for our hard work by Iain
                           night. Tony                         makes a real difference to the communities in which we           Hurwood, Essex County Council and the highways
                           transferred into                    work.                                                            portfolio holder for Rochford District Council.
                           May Gurney at                          Recently, Lyn Harvey district                                    Being thanked makes a big difference, it shows that
 the start of the Essex Highways contract in                   manager for Essex County Council,                                people notice and appreciate our work, which makes it all
 2006 and is based at our Rochford dept.                       passed on thanks for a job well done                             worthwhile.
                                                               from local councillors and residents.
 The day job                                                   We’ve also been thanked                                          If you would like to see your team featured in ‘On the
 “During the day I work in a two-man gang as a highways        recently by members of                                           front line’ contact David Kennett on 01603 727340 or
 ranger. We carry out small scale but essential                the public for work                                     
 maintenance work including clearing vegetation,               we carried out
 removing weeds from pavements, hedge trimming,
 cleaning signs, clearing debris from gullies and culverts,
 and carrying out minor repairs to signs and other street

 And by night...
 Between October and April I’m also part of the winter
 service team. We receive notification from Essex County
 Council around 1pm every day to tell us whether there
 will be a ‘pre-salt’ (gritting action, including the start
 time), ‘stand-by’ (await further instructions as to whether
 we go gritting) or ‘no action’.
    If the decision is ‘pre-salt’ I head over to the
 Childerditch Depot. After starting my lorry to get it
 warmed up, I check it over to make sure everything is
 working before getting it loaded with 12 tonnes of salt. I
 then begin my route which covers parts of Basildon,
 Canvey Island and South Woodham Ferrers. Part of the                                                                                 Julia Chick
 route is ‘salting’ and other stretches are ‘dry running’                                                                             t: 07725 765112 e:

 which means we don’t apply salt to the road.

     The MaG: Next issue: March 2011 • Copy deadline: 18/02/11 • Copy to: David Kennett, editor. 01603 727340.
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