MaG THE Winter 2010 MERRY CHRISTMAS AND HAPPY NEW YEAR TO EVERYONE AT MAY GURNEY Grow that ‘Mo’! Page 15 Vision and FOUR Green Recycling rate MaGnificent Values Apples nearly doubled service Our journey to 'Be the best'. More success in our favourite awards. Residents and TOR2 pull together. Clients and the public say ‘thanks’. Page 3 Page 4 Page 5 Page 10 2 The MaG Winter 2010 Best performance Update from the chief executive Delivering the services for e I am really pleased to report another strong performance in the first half of this financial year. Our half yearly results show that both revenues and pre-tax profit increased compared to this time last year. This is primarily due to £288.9m strong workloads in Highway Services who worked Our half-year results for the six months ended 30 September 2010 show a through a severe winter and a particularly dry strong performance, with turnover and profit growth. summer, and in Rail Services who have We have significant growth prospects, a forward order book of £1.4 billion delivered contracts in advance of expectation. First half revenues up by 21% which provides long-term earnings visibility and potential contract extensions We have also secured new long-term contracts of a further £1 billion (H1 2009: £0.9 billion). There is also a strong prospect £11.1m and extensions with a combined value of over of adding to our existing order book through an exciting pipeline of bidding £260 million (including Severn Trent). opportunities worth in excess of £4 billion. Congratulations to all the business We have won the following long-term contracts and extensions since April development teams as they have achieved Profit before tax up by 31% 2010 totalling over £260 million. Mobilisations will be a key focus over the some great successes this year. remainder of this financial year: The first six months has been a period of intense bidding activity as a lot of long-term contracts came to market. Our pipeline of future opportunities now stands at more than 95% More than 95% of our business • We have been named preferred bidder for three new long-term highways maintenance contracts for Surrey County Council with a combined value of up to £93 million. • A new AMP5 contract for Essex & Suffolk Water (Northumbrian Water) worth £4 billion and we expect this to keep growing. is in long-term contracts up to £30 million and a design and build contract worth up to £8 million. During this time we have mobilised 16 new • A new AMP5 contract with Bristol Water worth up to £12 million. contracts which has been difficult and • A three-year extension to our long-term street lighting contract with the stretched our resources. The bid, mobilisation and support teams have done a great job in getting services up and running and delivering £1.4bn Forward order book, including London Borough of Waltham Forest worth up to £3 million and a two-year extension to our street lighting contract with the London Borough of Bromley worth up to £3 million. an improved performance for our clients. I • A new Environmental Services contract for West Oxfordshire District Council would at this point like to welcome all new framework agreements worth up to £36 million. employees and wish you a productive and • Our Property Framework contract with Network Rail has been extended by enjoyable time working for May Gurney. Our recently mobilised bundled services joint venture contract with Torbay Council, £16bn Annual value of our public sector two years, plus possible enhancement works. • A new three-year contract with Nexus for the refurbishment and upgrading of the Tyne & Wear Metro. TOR2, where we are delivering 13 different • Breaking news We have been awarded the Sewerage Services East Region services from highways maintenance, recycling and regulated sector markets maintenance contract by Severn Trent Water, valued at up to £62 million. collection and grounds maintenance to beach Our continued success is down to our focused strategy and the commitment and street cleansing, is a prime example of a and passion of our employees. growing trend towards bundled or multi- service contracts. This type of contract represents a key opportunity for us in the Leadership coming years. The majority of the services we deliver are ‘essential’ and safety related and therefore offer us some security in what is still a difficult economic climate. However, to ensure that the effects of future reductions in public sector Managers inspired ‘To be the spending are kept to a minimum, we have to continue to manage our costs. Various parts of best support services our business are suffering from a lack of work business in the UK by 2016’ driven by the economic conditions and as a During October the top 90 managers result we are now in a consultation period with from across the Group came together for those affected. These are difficult times and two days at the Sheep Drove Eco we will work hard to redeploy people wherever Conference Centre in Berkshire to discuss possible. how we grow the business. Thank you for all your hard work this year, Chief executive Philip Fellowes-Prynne I hope you have a great Christmas break and outlined the challenge which will see us a safe and successful New Year. double in size to become a £1billion turnover company with over 10,000 employees and the resources to deliver large scale, long-term multi-service partnerships. Philip Fellowes-Prynne Philip explained: “Only 10 years ago Chief executive we had no Utilities in the West, no Best performance Winter 2010 The MaG 3 essential Message from the chairman veryday life... I am immensely proud of our traditional values which, combined with our passion to always ‘do the right thing’ for our clients and our people, continue to drive the business forward. The trust and respect we have earned Highway Services Rail Services from our clients means that we are KPIs - APRIL TO Keeping the country moving Maintaining the network increasingly relied upon to deliver a wider and more complex portfolio of services. NOVEMBER We measure our business performance This has led to us becoming more involved with strategy development and against key performance indicators (KPIs). service design and being valued for our skill at bringing the right parties together. 0.40 AFR (Accident Frequency Rate) The last year has seen us build on the success of previous years with new contract wins, new clients and a wider geographical spread. The very nature of 0% Reduction in waste costs Facility Services Creating inspiring environments Waterways Services Preserving our heritage our business means that we are always seeking to improve and this requires all of our employees to continue to develop 1% Reduction in CO2 the skills required by a progressive service-led business. The success we are achieving demonstrates how well everyone is doing. This last year has not 2.3 Training days been easy and no doubt next year will not be any easier, but with a dedicated work force I am sure we will go from strength 6% Staff retention Utility Services Keeping the water flowing Environmental Services Redcing our impact to strength. On behalf of the Board, I’d like to thank you for all your hard work in 8% Operative retention making 2010 another successful year for May Gurney, and to wish you and your families a very happy Christmas and New Year. GREEN - represents above or on target AMBER - represents just below target RED - represents below target David Sterry OBE Chairman p Ha conference Vision ‘To be the best support services business in the UK.’ ce ostc ndy ntr ard This means a £1billion turnover company with 10,000 employees and the e p in ag es highways contracts, no 2. Understanding and solving our resources to deliver large scale, long-term multi-service partnerships. Environmental Services and Rail clients’ problems. had difficult client relationships. 3. Building and maintaining long- Values Now we are a national company, term client relationships and Through focus groups with over 80 employees across the business we have evolved our values number 1 in Highways, a thought long-term service agreements. into the following four: leader in Environmental Services, 4. Transforming our service delivery and Rail Services are now feared by (Values & Vantage). Safe: We make sure everyone goes home safely our competition. We have grown from a £130 million turnover In conclusion, Philip said: “We Innovative: We think and act differently business to a £480 million turnover are already doing most of these Honest: We do the right thing business, that’s nearly four times well. The key now is to embed our the size! This was achieved with a company values and set about Collaborative: We work together to get things done vision and a lot of hard work.” changing how we deliver our The postcard in the centre pages shows how they work with our vision and what they mean The following four areas were services through our people, our for best performance, best customer service and best place to work. We are continuing to work highlighted as being ‘essential’ in processes and our technology - with the focus groups to develop the behaviours that underpin it all and further details of becoming the best support services through Vantage.” More details on these will be provided in the New Year. business in the UK by 2016: page 17. 1. Delivering place-based multi-service solutions (eg. Torbay). 4 The MaG Winter 2010 Best performance How do you like them apples? We bag a remarkable FOUR Green Apple awards We were the pick of the bunch at the 2010 Best Practice category: The nEmma Pye (right), ecology manager, and Nadine Peet, environmental manager, with the Silver Award Green Apple Awards which were presented at NORA (Nar Ouse Regeneration presented to MGWSP. the Houses of Parliament during November. Area) Utilities Project in The Awards were established in 1994 to Kings Lynn. The project was recognise and reward environmental best carried out by the Norfolk Strategic practice around the world. Partnership on behalf of the Borough We were recognised for: Council of King’s Lynn and West Norfolk. Gold Award: The Avon Water Treatment All our Green Works project, carried out on behalf of Apple winners South West Water, which involved will automatically installation of a 13km pipeline through be put forward to woodland, parkland and agricultural represent the UK land in rural South Devon. in the Brussels-led Silver Award: Gully dewatering bays European Business developed by MGWSP, which carries Awards for out roadside gully cleansing for the the Environment whole of Northamptonshire. The new (EBAE). dewatering facilities remove the liquid from the waste, leaving behind solid organic waste. nSimon Rickarby (left), senior general foreman, and Ian Fawcus, project Bronze Award: The May Gurney Carbon manager, collected the Gold Award for the Avon WTW scheme. Reduction Programme, which has achieved an 18% reduction in our lities sche me also received MGWSP: Rebecca Miller 07500 579305 nThe NORA uti AVON WTW: Ian Fawcus 07740 394 702 carbon footprint since April 2009. a Green Apple Award. NORA: Riaan Kruger 07919 520416 Up on the roof! A special ‘topping out’ ceremony took A number of guests, including deputy place at Melior Community College in mayor Mashook Ali, school governors, Scunthorpe to mark a major stage in the students and May Gurney representatives £18m project to build North Lincolnshire’s climbed on to the roof for the celebration. first new secondary school in more than Angela Briggs, principal of Melior 50 years. Community College, said: “While the The project is part of North Lincolnshire ‘topping out’ ceremony is symbolic, it gives Council’s £91m Building Schools For The us all a lift to see we are getting closer to Future (BSF) programme which is being moving in next summer. It is absolutely delivered by Engage North Lincolnshire, a fantastic to share this momentous occasion nDeputy mayor Mashook Ali, school governors, students and May Gurney representatives attended the celebration. Local Education Partnership between with the pupils.” ourselves, NPS Property Consultants, Pupil Thomas Barker said: “I am amazed people are working on the site while we MASS Consultants, North Lincolnshire how quickly the development has moved are in our classroom just metres away. It is Tana Briggs t: 07725 765118 e: firstname.lastname@example.org Council and BSF Investments. on and it is remarkable to think so many great to see the new building taking shape.” Best performance Winter 2010 The MaG 5 Improvements for fans Fans travelling to the ground of SPL team St Mirren are enjoying better facilities as a result of the refurbishment of Paisley St James station, carried out on behalf of Network Rail. We completed the work well ahead of schedule and by working while the station was closed and carefully selected construction methods, we achieved savings in the region of £2m. Building bridges MGWSP is progressing well with construction of Port Road Bridge which will form part of a new Recycling revolution orbital route to support future growth and development in Northampton. The new route, to the west of Northampton, is a joint initiative by Northamptonshire County Council, the Homes and Communities Agency and West Northamptonshire Development Corporation. Residents and TOR2 pull together to almost double recycling rates Recycling rates in Torbay almost doubled in more than 70% better. Residual waste sent many: “When the service first rolled out Off the buses the first four weeks of the new recycling to landfill has also dropped by 25-30%. you could tell that some people were not A new platform at services being introduced by TOR2. Councillor Butt said: “I would like to happy and were struggling because it was Chesterfield station In the first month of our ground say a big thank you to our residents who not what they were used to. But since will allow rail services breaking joint partnership with Torbay have embraced the new system. I would then people have begun to realise that to run while essential Council, the total material recycled within also like to say well done to the TOR2 and recycling is worth the extra effort if it improvement works Torbay was 1,545 tonnes compared with Torbay Council staff.” means a cleaner, greener environment for are being carried out 793 tonnes the month before. And more Alastair Campbell, project director for us all. As a father-to-be I think it is on the line. The new platform 3 will help than 1,200 extra residents are now TOR2, added: “Torbay Council is rightly important that we all take care of our keep rail passengers on trains – and off receiving help with handling their bins, seen as a pioneer for the approach that it children’s future through our actions buses. Mark Tarry, Network Rail, said: taking the total to 8,200 homes. is taking. Ultimately the council’s actions now.” “Passengers don’t like changing from Councillor Dave Butt, cabinet member will save council tax payers millions of TOR2 plans to see the proportion of trains to buses, and this new platform will for recycling, said the total recycled has pounds.” waste recycled climb to 45% in the first allow us to keep services running while risen by roughly 90%. Even without the Ashley Hale, recycling crew member year and at least 50% by 2012. we are working on the tracks.” food waste element, the figures are still for TOR2, summed up the thoughts of Andy Muncer t: 07740 394635 e: email@example.com Efficiency savings Savings of almost £4m achieved by us Blue chip client for inspection team Our inspection, maintenance & testing Scotland there are a number which are of change in the industry is likely to form as part of East Sussex Highways will enable £23.5m of road reconstruction to be carried out for (IM&T) division has secured a new rather more geographically dispersed. the greater share of the work and lead us £19.5m. The savings have been achieved contract to service Scottish & Southern “The award also covers installation and into new and interesting areas of through efficiencies of programming, Energy’s (SSE) infrastructure portfolio. decommissioning works, which with pace business.” innovative materials and effective project SSE joins the growing list of blue chip management. organisations whose assets are serviced by us, which includes BT, Orange, Ericsson and Nokia. Bedding in TOR2 SSE is a telecommunications TOR2’s team of infrastructure provider, hosting experienced equipment and services to public and gardeners have private sector customers along with a prepared Torbay’s number of internet service providers, annual flower beds through a combination of fibre and for the 2010/11 microwave radio networks. winter/spring displays. TOR2’s gardeners Gary Steele, IM&T project manager, and grounds maintenance operatives said: “We have been awarded a routine maintain a variety of parks and gardens inspection and maintenance contract across the Bay. Part of this work involves covering 40 of SSE’s installations. nSSE joins the growing list of blue chip organisations Matthew Hall ensuring that annual beds are planted Although these sites are predominantly in whose assets are serviced by us. t: 07970 217 191 twice yearly with seasonal bedding. e: firstname.lastname@example.org 6 The MaG Winter 2010 Best performance Operation Snowflake Our response with West Sussex County Council to the cold weather was examined as part of Operation Snowflake, which saw gritting vehicles, snow ploughs and other equipment tested. The annual exercise was held at the five highway depots across West Sussex to ensure gritting procedures are rehearsed and ready to be put into action. Bright future for Nordis Signs Oil to energy (again) Takeover secures the future A pilot scheme is turning oil into green electricity at recycling centres across North Yorkshire, Norfolk, Bridgend, North Somerset and Sandwell. Each year in the for employees UK thousands of tonnes of used cooking We have purchased Nordis Signs, the employees have been consulted over the David Hogg, finance director, Highway oil are poured down the sink, clogging government-supported manufacturer of road decision. Services, added: “We deliver essential drains and sewers and damaging signs for Northamptonshire County Council, Councillor Andrew Langley, cabinet services that make a difference to the watercourses. If recycled, the oil would be in a deal which secures the company’s member for commercial and asset quality of life for our communities, and sufficient to power 170,000 homes. long-term future. management, said: “This decision is a therefore social and environmental Nordis Signs will continue to operate great example of how the public and sustainability are at the core of May as a government-registered supported private sectors can work together to bring Gurney’s business. We very much look business, which offers meaningful cost-savings while at the same time forward to developing the service at Nordis employment opportunities for people with providing a very useful service for people Signs and increasing employment disabilities. However, the company will with disabilities. Nordis Signs provides an opportunities for disabled people.” be well placed to improve its profitability excellent service and I’m delighted that by increasing access to a wider network we’ve found this solution to ensure it can David Hogg of contracts. The company’s 14 disabled continue to operate.” t: 01438363909 e: email@example.com In the dock(s) Fire station work underway Working in partnership with Norfolk Property Services, we’re improving facilities at Dereham Fire Station. The works involve the remodelling and extending of the fire station to provide improved accommodation facilities for South West Water (SWW) praised the responsible for dockyard maintenance, to ensure the least possible disruption.” the fire crews. The project commenced in team that successfully dealt with a major said: “Thanks for a job well done - SWW Steve Wallace, key account manager at August 2010 and is due for completion water main burst in the Royal Naval and May Gurney’s quick response helped SWW, added: “Thanks very much for the in April 2011. Dockyard in Devonport, Plymouth. to resolve a major leak in less than four support yesterday and the very quick A new gas mains is being installed hours. I was thoroughly impressed with response. It was great to look after our Vital viaduct revamp throughout the dockyard and the incident the speed of response, which allowed us biggest customer so well.” We’re carrying out occurred when a contractor put a digger essential work on through a 10” cast iron water mains. The behalf of Network dockyard is SWW’s biggest client and Rail to prepare with a large part of the facility out of Arnside viaduct for the 21st Century. The water a swift response was essential. viaduct is a 51 span structure carrying Bill Bowen, site agent, said: “We the Carnforth and Whitehaven line over immediately pulled a team from a non the estuary of the River Kent. It has urgent job and they worked incredibly deteriorated over the years, resulting in hard in difficult conditions to get the reduced load capacity and a speed main back into service in just four restriction. We’re replacing the entire hours.” Hannah Thorne deck to return the structure to its former Steve O’Mara, senior manager at t: 07500 081053 e: firstname.lastname@example.org condition and reinstate full line speed. Babcock Marine, the company Winter 2010 The MaG 7 Best performance Battling the elements Our Steelwork department has completed a project to supply and install items including staircases, walkways, ladders and hand railings to Sharpness North Pier in Gloucestershire, on behalf of British Waterways. The brief was to replace 200 metres of pier edge handrail, design and install access staircases fixed to the side of the pier, extend an internal walkway and replace ladders giving access to the nThe Lambeth contract is one of only 14 nationally that escaped the Coalition Government’s BSF ‘axe’. estuary bed. State of the art schools All systems go MGWSP has successfully completed a £2m project to improve pedestrian access and sustainable transport in Wellingborough town centre. The project has been for Lambeth students completed to schedule and traffic is once again flowing through Sheep Street and Silver Street - and the local council is pleased with the end results. Councillor Learning environments to be transformed through BSF programme Graham Wellingborough Lawman, Learning environments for students in the and may have the opportunity to provide “I am delighted that the contract has Council, said: “The area is much brighter London Borough of Lambeth will be design, build and asset management been signed after so much uncertainty.” and more pedestrian friendly, and we transformed through a £32m Building services over the next five years, which Robert Russell, business development have received very positive feedback from Schools for the Future (BSF) contract to could see the initial £32m contract grow. director for Building, said: “This long- the public and the traders.” rebuild and refurbish secondary schools. Work will start at Norwood and term partnership ably demonstrates our Working with the NPS Group as the Dunraven Secondary Schools in February expertise in bringing together the right ‘Engage’ consortium, we secured the 2011. Planning permission has been organisations with the right skills to Safe and sustainable travel contract, one of only 14 nationally that secured for both schools, which will undergo deliver multi-service solutions for local Working as part of escaped the Coalition Government’s BSF a major transformation as the schemes authorities and the communities they West Sussex Highways, ‘axe’ that fell in the summer. are implemented. Both build programmes serve.” we’re working on a Engage will become the Local will be completed by March 2013. Tana Briggs new cycle route which Education Partnership (LEP) for Lambeth Paul Venn, LEP general manager, said: t: 07725 765118 e: email@example.com will enhance safe and sustainable travel in West Sussex. The new Historic bridge restored sections were recovered and used, along cycle path in West Wittering will be shared with pedestrians on parts where there is currently no route for those on foot. The scheme also with locally sourced bricks which were involves widening the road and new road carefully selected to provide an exact markings, and anti-skid surfacing near a match with the original brickwork. pedestrian crossing point. Councillor Neil Atkin, chairman of South Derbyshire District Council, said: “The Hicklin Bridge forms an important Early finish part of the area’s history and heritage. The early completion The restoration has been dealt with and re-opening of the extremely sympathetically and will ensure A140 Scole Bypass in people can enjoy the beautiful canalside Norfolk was warmly environment for generations to come.” welcomed by motorists Darren Green, waterway manager for and local residents. Working as part of the A celebration event was held to mark the into the canal. Working on behalf of British British Waterways, said: “It was a difficult Norfolk Strategic Partnership, we completed restoration of an historical South Derbyshire Waterways, we carried out a 10-week task to balance the reinstatement of a the work a month ahead of schedule. bridge to its former glory. repair project on the 200-year-old listed popular walking route with the need to Councillor Martin Wilby said: “I would like The Hicklin Bridge, located between structure on the Trent & Mersey Canal. carry out repairs sensitively and respectfully, to thank the workforce for an excellent Stenson and Findern, partially collapsed The restoration involved the use of but we’re very pleased with the end result.” job, and local people for their patience. I when a tractor and trailer caused sections traditional materials and repair techniques. Eddie Quinn am sure they will agree that it is far better of the bridge and the trailer’s load to fall A number of bricks from the collapsed t: 07887 692560 than the old concrete surface.” e: firstname.lastname@example.org 8 The MaG Winter 2010 Best performance Integrated efficiencies West Sussex Highways has resurfaced large sections of the A24 between Horsham and Findon, while at the same time carrying out associated works. The work was carried out overnight to minimise inconvenience to road users and improve safety for those on site. Richard Collins, general manager in West Sussex, said: “In the challenging economic climate we continue to find ways of delivering value for money.” Minister impressed Lord Henley, environment minister, visited the Colley A 21st Century Lane recycling centre in Bridgwater, Somerset to hear about pioneering waste Challenging project reduction and recycling methods. After the visit he said: “We aim to be the continues with no greenest of governments so I’ve been disruption to rail Victorian roof impressed by the plans of Somerset Waste Partnership to reduce costs, save resources and cut carbon emissions.” passengers and Seminar delivered at RWM services Andy Bond, Environmental Services’ The transformation of London’s Victoria original Victorian colours and the “This project is extremely complex, not development director, Station continues to make excellent replacement roof coverings are almost only in terms of sequencing the different delivered a seminar at progress and remains on schedule for complete. Extensive new glazing ensures phases of the refurbishment, but also the 2010 RWM completion during summer 2011. a much lighter and cleaner interior than managing the installation and removal of (Recycling & Waste As one of London’s busiest railway the blackened and leaking original significant scaffold enabling works. Management) stations serving more than 400,000 structure. Our in-house specialists are “All this has to be completed within a Exhibition. In the customers each day, refurbishing the roof also undertaking all the mechanical and tight working environment without seminar, ‘How collection systems impact while ensuring no operational effect on electrical installations on which the causing disruption to a major working on waste arisings, reducing waste under the station was always going to be a station is so dependent. station. The project team is looking management’, Andy discussed strategies challenge. However, the station continues The £35m project will provide the forward to seeing the new roof in its full to raise recycling rates and reduce to run as usual and Network Rail is travelling public with a much brighter and glory once the scaffold is removed next biodegradable waste. delighted that most people aren’t even safer environment while also restoring the year, and we are sure that Network Rail aware of the complex works taking place Victorian engineering to its original eye- and the public will be delighted.” above them. catching splendour. Cheers for Adnams The ironwork has been repainted in the Alan Clarkson, project manager, said: Hannah Rock t: 07766 028188 • e: email@example.com Adnams, the Suffolk-based brewer, won the Environment and Sustainability category in the May Gurney sponsored EDP Business Awards. Adnams has embraced 21st century technology, investing millions in an anaerobic ‘Right first time’ digester, which turns its waste into biogas. Andy Wood, Adnams’ chief executive, said: “Winning this award is a fantastic achievement for everyone at Adnams.” for Essex highways We are working with Essex County A trial was carried out in two districts Dan Allen, area manager, said: “By Council to develop a ‘right first time’ in which council inspectors worked working together and improving ‘right process for the delivery of highway alongside our supervisors to give right first time’ processes, the time to repair is maintenance services across the county. first time orders. A central ‘control hub’ more predictable and customer service A joint project team has been formed was also established to schedule and therefore improved.” to improve the volume of planned activity coordinate maintenance crews. and communication between the council Data from the trial confirms that and ourselves, which will result in more significant efficiencies can be realised Julia Chick t: 07725 765112 programmed activity with fewer errors, through the central control hub and e: firstname.lastname@example.org and a reduction in duplication of tasks. working in a more collaborative manner. Photo courtesy of Eastern Daily Press Best performance Winter 2010 The MaG 9 Water contract kicks in Our new contract with Essex & Suffolk Water (Northumbrian Water) is underway, with the initial focus on rehabilitating mains and services in the London Boroughs of Barking & Dagenham, Redbridge and Havering. The £33m three-year contract includes a possible extension of up to 10 years, and sets us the task of ultimately creating a leak free system. Preparing for a harsh winter Around 80 May Gurney and Norwich City Council employees have been trained and briefed to deal with another harsh winter. Working on behalf of Norwich City Council, we have taken over responsibility for keeping the city’s roads, car parks and pedestrianised areas clear of snow and ice. It’s a 24/7 operation from now until mid-April 2011, and 3,000 tonnes of salt are already being used to make the city’s All aboard the Metro roads safe. A pioneering approach A new way of learning is being pioneered at Foxhills Technology Rail Services to refurbish Tyne & Wear Metro Centre in Scunthorpe as part of the Building Schools for the Future Rail Services has won a contract to The Metro is a rapid transit system walls, culverts, earthworks and drainage, (BSF) programme. The refurbish and upgrade the Tyne and Wear serving the Newcastle upon Tyne, and installation of duct routes. BSF scheme is being Metro, which will improve public and Gateshead, South Tyneside and Matt Kuzemko, business development delivered by the Engage North Lincolnshire sustainable transport in the north east Sunderland areas. It comprises 119km of director, said: “This contract represents partnership, which includes May Gurney. region. track, excluding sidings. a movement to a new sphere of The challenge for the project team is to The three-year contract has been Nexus, has committed significant operations for Rail Services utilising our transform the ‘old style’ 1950s school into awarded by Nexus, the Tyne and Wear funds to modernise the Metro network. core skills within other areas of the rail an educationally progressive environment. Passenger Transport Executive, which Our framework contract covers sector, and with a new client.” The main works commenced in September administers and manages statutory and refurbishment and replacement works 2010 and the project is scheduled to be local concessionary travel schemes. typically including bridges, retaining Hannah Rock t: 07766 028188 • e: email@example.com completed in May 2011. Remarkable result in Ealing Our street cleansing team in the London fly-posting etc). Exceeding expectations Food waste weighing the equivalent of a blue whale was collected from homes in the Borough of Ealing has achieved a Jason Jones, general manager for street Bath area in the first remarkable result in the recent ENCAMS cleansing in Ealing, said: “The latest week of a new service external monitoring assessment. external ENCAMS monitoring figure has introduced by us. The ENCAMS is the charity behind the come in at an amazing 2% for detritus, 100 tonnes of food waste exceeded the Keep Britain Tidy campaign. Its remit is (the terminology for matter such as silt, expectations of the team delivering the to improve local environmental quality mud, grit, asphalt chippings, or new service. Simon Porter, contract (such as litter, detritus, water courses, vegetation on the highway or footpath). manager, said: “We’ve been surprised by dog fouling and fly-tipping) and related When we first started this contract the how much food waste residents have put behaviour (graffiti, abandoned vehicles, figure for detritus was around 51%.” out. Everything has gone very well.” Jason Jones t: 07825 571220 e: firstname.lastname@example.org 10 The MaG Winter 2010 Best customer service Heroic act Now that’s commitment! Francisco and Tony Swann heroically helped save a young driver when he came across a road traffic accident near Norwich. Muse praised by The car involved in the accident residents was on its roof with the driver inside. used his May Tony Gurney vehicle MaGnificent to block the Two members of the street cleansing road, helped the team in Ealing have been highly praised driver out of the by local residents. vehicle and administered first-aid. Mrs Adriana Sinclair, a disabled resident Tony said: “I took the driver to my van who is often housebound, cannot speak and asked if he was in any severe pain highly enough of Francisco Felix. Mrs but he said it was nothing too bad. I got Sinclair wrote to say: “I have received him to sit in the van and keep warm. He total dedication and professional levels had several minor cuts and bruises to from him cleaning my street, come rain nFrancisco Felix. nMuse Roble. hands and arms so I treated these with or shine, every day of the year. believe it is more than fitting he should street. I quite often watch him, as he the first aid kit I had in the van.” “He answers urgent and non-urgent receive this written appraisal that he so seems so diligent at what he does. The After a short while paramedics arrived queries regarding the litter and leaves on richly deserves. He is a tremendous credit other day there was a very nasty flash storm, and the driver was taken to hospital. our street with promptness and politeness, to your organisation in both professional and there he was carrying on as usual. I Sue Graham, a member of the public seemingly regardless of his own workload and compassionate degrees.” called him to come into our porch until who was at the scene, said: “If Tony commitments, with an untold amount of John Jelly wrote to the council to sing the storm had passed, but he just smiled wasn’t there I don’t know what they would patience and serenity. the praises of Muse Roble, saying: “I and declined and carried on working as have done.” “It is for many, many reasons that I have noticed a tall guy cleaning our before. Now that’s commitment.” Residents’ praise for Essex Highways Hats off to the Essex Highways teams that have gone above and beyond the call of duty, as these thanks and compliments show. “Takeley Parish Council compliments the “Thank you for the marvellous job you gangs that completed the work in Elm have done in clearing the pathways in Close and Garnetts. The speed and Great Wakering. They worked extremely standard with which these crews worked hard and it shows.” helped minimise disruption to local Resident of Great Wakering residents.” “I have never met such a good bunch of Jane Heskey Takeley Parish Council workers, with their age one expects nPaul Mills & Dale Barrett. “Thanks to your gang who attended the attitude, but it was the opposite. They works at the junction of Epping were very helpful, polite and moreover Road/Common Road. The site was complex and carried high volumes of traffic including buses and HGVs. The gang managed the traffic flows extremely well and disruption was kept to a cheerful, thanks guys!” Resident of Trinity Road, Billericay ‘Wonderful job’ The team that repaired a significant burst water main in Ely in Cambridgeshire has minimum.” been praised by our client Anglian Water. The burst, on 10 November, affected around Jo Carrington, Essex County Council 9,000 properties. traffic engineer Richard Flintham, framework manager, said: “The team (Paul Mills, Dale Barrett and Val Wilmot) did a wonderful job and was praised by Alan Fox, Anglian Water’s DLuke Wager & Adam Shelton were regional contract manager.” praised for their work at Trinity Road, Billericay. Best customer service Winter 2010 The MaG 11 Compliments for MGWSP MGWSP’s highways maintenance teams are thoroughly appreciated by the county’s residents, judging by the number of !Michael Colman and Ian Collins. compliments they receive. MGWSP is a partnership between us and the design engineering and management A gardener’s consultancy, WSP. MGWSP is responsible for looking after more than 4,000kms of roads and 73,000 streetlights on behalf of delight nBrian Brooker & Trevor Batchelor. nLeo Plant. nIan Smith. Congratulations to Susan Cranmer, Ian Northamptonshire County Council. Collins and Michael Colman who drew One resident wrote in to say: “What an this morning has been repaired, I am During September, Watford Parish this compliment from David Allfrey for the absolute delight it has been to see the naturally impressed.” Council wrote to Ian Smith, Area 2 manager, way they handled a water meter refurbishment of our signs at Church On the same day another resident ‘to express its appreciation for all the installation at his home, on behalf of Stowe. Thank you to your staff (Ian Smith, thanked Richard Woodhouse, saying: “I work carried out in and around the village’. Anglian Water. Brian Brooker and Trevor Batchelor) for am very impressed by the service and And during October, a resident Mr Allfrey, who lives in Loddon in carrying out this worthwhile work so standard of work - excellent. Thank you.” contacted Carl Evans (Area 3) to Norfolk, said: “I am writing to pass on my efficiently.” On 8 November, a resident said they ‘commend your prompt and efficient thanks, firstly to you (Susan, scheduling On 4 November, a local resident were “impressed with the prompt service action and wish you many years of team leader) for taking our concerns into praised Andy Bettles’ same-day pothole and the excellent repair” carried out by continued service’. account and being so helpful regarding repair, saying: “The pothole I reported Leo Plant. the scheduling of the works. “Secondly to the two workers (Ian and Rights of Way team appreciated The MGWSP Rights of Way team has Michael) who turned up on time, were friendly and helpful in explaining what they were going to do, how they would do it and how I would be able to access and received a string of compliments and read the meter in the future. thanks from appreciative local residents. “They were also very understanding The Rights of Way team is responsible about avoiding damage to the garden. I for 3,500 kilometres of footpaths, cannot tell you how pleased I was to bridleways and byways that provide public return home and find that I could hardly access to the Northamptonshire see where they had carried out the work. countryside. The team also liaises closely They reinstated and left the garden in with a range of groups and stakeholders such good condition.” including the Northamptonshire Local Access Forum. On 1 November a resident emailed to say: “Thank you for your prompt action regarding the new sign post, it is very much appreciated.” On 28 September, another said: “I am most impressed by your positive response, nL to R: Jodie Wainwright, Nick Wedgebrow, Katie Brown, Max Lang, Alan Rigby, Connor Garvey with Jim you put other service providers I deal with Cosford - Rights of Way team leader at the front. to shame.” Recycling crew restores faith Many congratulations to Lyn Hodrien, Dave Thomas, Jason Witt and Stuart Taylor for the way they handled this incident, nL to R: Roger Green, Peter Hardingham, and Mark Edwards. which is best explained by the lady concerned. Catherine Kennell, from the village of Sandford, said: “Helpful, “Having searched high and low for my glasses (expensive varifocals!) I concluded that they must have gone out with the informative and recycling, which was collected this morning. “I telephoned North Somerset Council who gave me May considerate” Gurney’s number. A very nice lady named Lyn was A Norwich resident has thanked one of extremely helpful, promising to call me back - our gangs for the way they carried out a which she did! She had spoken to the men on scheme that required rebuilding a wall the lorry who confirmed they had a pair of from inside their garden. spectacles and would drop them into me on the Chris Smith wrote: “How pleased I am way back. True to all their words, my glasses with the outcome… I was always kept were returned to me within the half hour. informed on progress… special thanks to Thank you so much Lyn, and thank you to Peter Hardingham and the May Gurney the wonderful crew on the recycling lorry - team who were very helpful, informative you have restored my faith!” and considered our position at all times.” DL to R: David Thomas and Jason Witt. 12 The MaG Winter 2010 Best customer service Keeping the public WPD impressed more than happy Gary Ward and Dave Burness have impressed Western Power Distribution (WPD) with work they have carried out at a couple of sub stations in Cornwall. The lads work for Utility Services, M&E division. Initially they were tasked with replacing a 33-11KV transformer, 33KV circuit breaker and the buss bars, and installing a new control panel at St Neots Sub Station, all within a tight six- week programme. Due to the success of this project, Gary and Dave then moved onto Delabole Sub Station to replace a 33KV circuit breaker which provides power to a new wind farm. As they were lone working, Gary and Dave were put through additional training which gave them the same authority as WPD employees. nHarry Heslop and Rob Woods. Other team members are Ann Doherty and Peter Pallant. Feedback from WPD project managers included: “We are more than happy with The team at the Northallerton recycling “I thought you would probably like to the work done by Gary and Dave, and centre in North Yorkshire received know that sometimes you keep the there are a couple of jobs next year ‘fulsome praise’ from a caller to a Radio public more than happy!” which we will need some help with. York phone-in programme. Mr Aston added: “I found them very nGary Ward and Dave Burness. Please pass on my thanks to the guys.” The call was picked up by John Aston helpful too - but it is a close run from the North Yorkshire County Council competition with the Sowerby site team legal services team, who said: “A lady who are also excellent. Please pass on the telephoned and was absolutely fulsome in her praise of the Northallerton recycling centre. compliments to Northallerton and Sowerby staff. Well done.” Customer feedback in October 2010 West Sussex “It went far beyond the usual ‘very helpful and efficient’ to praising the helpfulness of the staff, the health and confirms just how good all the North Yorkshire recycling centres are. In the monthly survey, 94% of respondents were Highways safety, the car parking, the customer care ‘very satisfied’ with the service they Congratulations to the West Sussex - you name it and it was praised to the received, and 99% were ‘very or fairly’ Highways team - here’s a selection of heights. satisfied. A remarkable result. the compliments we’ve received in the past few weeks. Village team comes “The team that carried out the work on the Cove Road pavements was excellent - friendly, courteous and considerate.” Gerry Carver, Rustington resident up trumps The East Sussex village maintenance team has received many compliments over the Praise from “Thanks to the people who had the wonderful idea of completing a number of jobs on the A24, not only during the past few months including one from Liz Cullen, Plumpton Parish Council, who said: “The Parish Council wanted to pass on thanks for all the work that the village British Waterways school holidays but overnight as well. There are many people who are grateful for the limited disruption.” maintenance team has done in the village.” Lee Apps, ganger, replied: “It’s nice to A British Waterways’ manager has praised get some feedback for the work that we do.” the team that carried out repairs to a Claire Smith G Lee Apps and Bernard Geering from canal embankment and towpath at the village maintenance team. “I wish to thank you all for your kindness Purton, near Sharpness. and consideration and help getting me to The canal embankment was suffering and from my car during the present road from localised bank failure which was repairs outside my house. Being disabled causing the towpath to erode. The I do appreciate all you have done to ease remedial works included using gabion the inconvenience - thank you all.” baskets to provide bank stabilisation and ‘John’, Douglas Martin Road, Chichester repairing the eroded towpath. Nick Worthington, British Waterways, “I write to express my thanks as a said: “Can you pass on my praise to the representative of the local communities Purton towpath works team for a very in West Hoathly and Sharpthorne, for the successful project which was backed by extremely efficient and professional manner excellent central co-operation.” in which this project has been handled.” The project team included Pete Mosey, Christine Field, county councillor for Finn O’Brien, Bekki Eddy, Joe Lindfield & High Weald Syndacombe and Peter Watson. Best place to work Winter 2010 The MaG 13 n Fo u n d at io Th e M a y G u r ne y n n s f rom a o ve rs e e s do n at io loye e M atch p 5,000 Em a n nu a l £1 n d- u p o f the Fu n d . He re’ s a ro u s d at io n h a s u pp o r t t h e Fo u n o n t h s . All in re c e n t m e M atch pro v ide d in c lude t h ra is e d amo u n t s r ib u t io n . Fu n d c o n t Name : Ste ven age Off ice Eve nt: Jea ns for Gen es N am ood For: Jea ns for Gen e: Le e W es Ta n a ) and v ice s Br igg p e c tor y Se r Amoun t rai sed: £12 0 s, b us r (in s U t ilit de ve lo ine s s xB adge ays & pme n e : Ale a te r w Fac il t ma n ag e N am r), W it y S n ag e e r v ic r, c t ma un Eve n es (proje rt h R t: at No t: G re G re a Eve n e a rt ox) N ame : t No r c t io n H ( app r Fo r: t h Ru Fo r: A £750 m an ager S ue R n a is e d: Li sa Foxh a ll , right, le ad bid yde r un t r Name: Bo b W Amo C a re Amo Sh a re d S n un t r er v ic es Dusk ‘ til Daw aise d Eve n t: Even t: M ar in : £1,7 66 t Fo r: Te en ag e Ca nc er Tr us 10k ru n M&E d: £1,400 gh e y, Amou nt ra ise Do n a Fo r: e: Se an N am v ic e s Cance r y Se r U t il i t k r un Re se a rc h t: 10 rch Eve n Re se a Amo u n t ance r 0 ra is e d: Name : Car l F o r: C : £70 £526 a is e d un t r Saunders, ganger, Amo No rfo lk Strate gic Partne rsh ip Eve nt: 10k run For: Can cer Res earch UK Name: Catherine Campbell, LNET Amoun t rai sed: £27 4 civils framework (Rail Services) Name : Tom Kem p, Event: Great North Run qua nti ty sur veyor, N am For: Martin House Children’ s e: La No r f u re n MGWSP o lk S Fo u n Hospice t r a te t a in, No rth am pto nsh ire Pa rt n gic e rship ) & Gare th Amount raised: £526.11 Eve n e Lidster (SHEA Highways t: Name: Mauric 5-m il Eve nt: Gre at North e ch a Bourton, TOR2 Fo r: rit y ile Sw im Run wa lk Event: One M For: Pro strate Can Te e n De vo n cer Cha rit y ag e C Fo r: Ho sp isc are, Amo ance Amoun t rai sed: £1, r Tr u d: £200 500 un t r aise d st Amount raise , : £52 dge n 5 ve G u am e : Ste o n dh N am ym wo r k s, W Ste e l m ile w a lk and : 5.5- r f o lk Eve n t rd , No He t h e l Wa N am Fo r: al e : Ro H o sp it 0 Mu lp be rt No r w ich £1,00 e te r, is e d: y Woo d, fin an ce u n t ra Name: Je re m e le c t r ic ia Amo n, vi ro nmen ta l Wate m an ager, En r way s& U t ili t Se rv ice s y Se r v ic e s n Eve n or Even t: 10k Ru t: Bir ire c t ch UK Fo r: m ing v a l, d Ca nc er Re se ar Sm a ll h am ve Pe rc e Fo r: Amo He at H a lf Mar e : C li ve n a ge d: £110 h Am at h o N am g , Ste Amou nt ra ise un t r aise d a te u r n B ox in of b u ildin e Ju mp : £95 g C lu ach u t k e m ia 0 b t: Pa r h Le u Eve n e n wit hildr 23 Fo r: C d: £8 ra is e Am oun t N am e : Ph ag e n il Ne w t, s u r t o n, s f ac e ub Es se x dre s s H igh w ing Eve n ays t: R id Fo r: e f or Eas t L ife C hi ld Ang re n’ l i a’ s Amo s Ho un t r sp ic e m , s ’ te a aise d Pro duc t s : £21 0 y ton ik & A s m an ager, Luk a Tayl or, fin an ce e s te r Name: Ke ith e: Syl w Name : Lin dsay Con N am am gre ve, cus tomer o n dh TOR2 ser vic e/wate r eff Wy m P in k n re d ba ke icie ncy ma nager, t: W e ar I t m p a ig Even t: Sp on so Eve n e r Ca Hun tingdo n, Uti lity Canc Fo r: Ch ildre n in Ne ed Ser vic es re a s t 5 Eve nt: Gre at North Fo r: B : £24 d: £190 Run a is e d Amou nt ra ise un t r For: Can cer Re sea rch Amo Amoun t rai sed: £50 0 14 The MaG Winter 2010 Best place to work Help for needy kids The Huntingdon office raised £448 for Children in Need through a combination of a raffle, cake sales, and - as the photo shows - Tom Olley, scheduler, shaving his head. Walkers give ‘city New gear on show at country show Essex Highways participated in the 2010 Essex Country Show, which was held at Billericay. The team took part in slickers’ a shock 25 Rail Services’ employees took part in a 10K charity walk through London in full PPE. The walk was organised by Network Hannah Rock, business development manager, Rail Services, said: “25 of us took part in this hilarious event, albeit for didn’t know what hit them, especially those extremely wealthy ‘city slickers’ in the banking quarter of the City!” ‘Roadmaking Through The Years’ which Rail in aid of Cancer Research and was a a serious charity. We made the most of had displays ranging from Victorian big success with more than £5,000 the way we were dressed to extract the Hannah Rock t: 07766 028188 steamrollers to our state of the art raised for a great cause. maximum money from passers by. Some e: email@example.com surface dressing machine. We’re at the forefront of innovation having invested more than £200,000 in the new machine which increases productivity, improves health and safety, and reduces CO2 emissions. 3 Peaks 4 Bex In September a team including May Gurney’s Jon Sharkey and Stephen Sears climbed the three peaks of Ben Nevis, Hard work for pen Scafell Pike and Snowdon. The climb was pushers MGWSP has joined ‘Northamptonshire Cares’, an organisation funded by local Visitors flock to dig We were pleased to provide further support West Sussex CC, said: “Thanks to May in memory of Rebecca Sears, Stephen’s daughter and Jon’s partner, who died suddenly earlier this year. Rebecca was operations manager on for two important archaeological digs in Gurney we could advance the dig, enabling the Ealing street care contract and had businesses that organises volunteering West Sussex and Norfolk. us to get to the finds more quickly than we climbed the three peaks herself in opportunities on a company and We assisted Worthing Archaeological could have done otherwise.” appalling weather in 2007. The team, individual basis. Society for a third successive year by Thousands of visitors flocked to see the which also included Rebecca’s sister Under the scheme 10 MGWSP providing a digger to assist excavations at archaeological dig in the ancient Roman Rachel and several of her friends, raised employees carried out footpath the Roman Corridor Villa site at Walberton town of Caistor St Edmund in Norfolk, more than £4,700 for the clearance work in Salcey Forest. Using in West Sussex. The site is believed to be which we continue to support. This year, Cardiomyopathy Association as a tribute only hand tools, the task involved felling dated from around the 3rd Century AD and for the first time in 75 years, excavations to a remarkable young woman who trees, clearing vegetation and burning finds included tesserae which would point have been carried out within the walls of touched the lives of everyone she met. the materials - hard physical work for a to there having been mosaic floors, the Roman town itself and we’ve once Their Virgin fund-raising page can be group of ‘pen-pushers’! However, the jewellery, pottery, coins and even again provided heavy equipment, fencing accessed through the link below, where team enjoyed being in a different contemporary human remains, which and containers. The Time Team and there is also more information about the environment, doing different work and involved a visit from the police. The site presenter Tony Robinson have been filming trip as written by Rachel. communicating about things other than work - at the same time knowing they attracted visiting ‘A’ level and University the dig for a Channel 4 programme, due to http://uk.virginmoneygiving.com/fundrais were supporting the upkeep of the students and 300 members of the public. be aired next year. er-web/fundraiser/showFundraiserPro- forest. John Crane, senior highway officer for Samantha Balmforth filePage.action?userUrl=3peaks4bex t: 01243 836983 e: Samantha.Balmforth@westsussex.gov.uk Best place to work Winter 2010 The MaG 15 Pumpkin finds a new home An abandoned pumpkin bearing the message, Sign gang “thank you for taking me May Gurney”, was made homeless by a Bath resident. Fortunately, the pumpkin was taken in by May Gurney improves driver Simon Johnson, who willingly re- homed it at the local recycling centre. West Sussex Highways helped the local and the countryside. Pagham installation. The other sign gang community by erecting new village signs in Pagham. Each sign has bespoke John Bingham, supervisor, ensured public safety while Ray Randall, parish members involved were Mick Honywood (grab), Ben Dudman and Noddy Wright. Essex Highways designs to illustrate the three main aspects of Pagham: the coast, the town chairman, and Simon Wright, reactive manager, helped with the first Samantha Balmforth t: 01243 836983 makes a difference e: Samantha.Balmforth@westsussex.gov.uk Our Essex Highways’ team was once again proud to support two major annual fund-raising events in the county. Free water The team provided signage for the Essex Air Ambulance motorcycle ride, on saving devices behalf of Essex County Council. The event was a great success with an estimated 5,000+ bikers taking part and in excess Since 1991, water companies in England and of £36,000 raised for the life-saving Wales have had helicopter, with funds still coming in. A a legal duty to spokesperson for Essex and Herts Air promote water Ambulance Trust, said: “Please pass my efficiency to thanks on to your team, they really made their customers a difference to the day.” and they are The team also once again supported now offering Little Havens Children’s Hospice by free water saving devices to their providing cones and barriers for their domestic customers. These water saving devices can be fitted to toilets, Supporting local communities track day, which raised a massive £30,000. Little Havens provides respite and end-of-care support for children and taps, showers and hosepipes and can We are continuing to support a series Sussex, led by East Sussex County help save you money on your water of regional ‘Build’ events to forge closer Council and Brighton & Hove City their families and relies on the generosity and energy bills. links with local suppliers and other Council; Build North Yorkshire, led by of the local community and fund raising East Anglia is the driest part of stakeholders. It’s part of our North Yorkshire County Council; Build events to cover its £1.6m annual running Britain, even drier than Jerusalem! commitment to become an integral Norfolk, led by Norfolk County Council; costs. The Little Havens’ team said: “A Our client Anglian Water is very keen part of the communities in which we Build Essex, led by Essex County massive thank you for lending us the to help people save water in the operate. Council; and Build Hertfordshire, led equipment - it was paramount to keeping region and is offering its customers a We’re currently supporting Build East by Hertfordshire County Council. the event safe.” FREE water efficiency pack and a FREE plumber as part of the service. They will check for any leaks and on request fit the devices to showers, toilets or taps and advise how to get the best from the water supply. On average, customers have reduced their Grow that ‘Mo’! At least three May Gurney teams ‘MaGnet PI’ is led by Gavin Hirst (07787 water usage by 41 litres a day and saved participated in Movember 2010, which 527702), while Jon’s Boys, led by Chris £40 per year on their water bill alone. raises awareness of, and money for, Ambrose (01953) 609816 all work for If you live in East Anglia and in particular one of these ‘dry’ areas; Prostate Cancer research and care. The ‘Mo’ is slang for moustache. Plant & Transport at Wymondham. The May Gurney Foundation is supporting all Flying high in league Hethersett; Braintree; Tiptree; March; Bury St Edmunds; then please visit Participants start clean-shaven on 1 participants with Match Funding up to £250. and cup November and spend the rest of the month We’ll let you know how much each team Wilvale Rangers FC Under 11s, www.anglianwater.co.uk/bitsandbobs growing their ‘Mo’ in various shapes and raises in the next issue of The MaG. sponsored by Cartledge, are flying this or call 0800 9755 567. sizes. Activities include three Movember For more information about Movember, season. The team plays in the Chelmer Alternatively visit your water 10k runs, a Movember lunch and gala or to make a donation, visit: and Crouch League Division One (in provider’s website or www.savewater parties in cities throughout the UK. Essex) and currently sit second in the savemoney.com The ‘Mo Gurney’ team has 15 members, league table. The lads notched up a 14- http://uk.movember.com led by James Green (01603 727112), 1 victory in a recent cup match. 16 The MaG Winter 2010 Best place to work GBAM is our NEW Group Business Assurance Manual. It’s the governing document that details the system we operate to ensure that: • Assurance is provided to stakeholders that systems, procedures and processes are effective at mitigating identified risks. • Company activities are compliant to appropriate legislation, code of practice etc. • Management controls are consistent and compliant across the company. • Performance is reviewed, validated and continuously improved. National Employee Forum • Customer expectations are understood, communicated and effectively Listening to employees views and opinions The National Employee Forum gives all employees the chance the day and the following list of actions have been tasked for delivered. to raise their views and opinions directly with senior executives development during 2011: The manual is part of our transformation via elected representatives. Your representatives are: programme and will help us to change from a ‘big small company’ based on Tom Sewell Group Services 1. Deliver our training promises infrastructure projects to be the best John Bevington Environmental Services 2. Explore an Employee Recognition Scheme for support services business in the UK. Steve Kilfoyle Environmental Services the Group The GBAM incorporates our Vision & Jan Carver Highway Services Values and sets principles for our Daniel Farrington Highway Services 3. Look at the possibility of an Employee Discount business from People Management to Peter Hawkins Rail Services Scheme Business Risk as well as a framework for Ian Rowe Utility Services best practice across the Group. Simon Rickarby Utility Services 4. Review how MAD coaches are trained and Essentially it’s the DNA of May Gurney equipped This year’s National Employee Forum was held on 24th and will positively impact on all areas of November in Trowse with the chief executive Philip Fellowes- 5. Audit the quality and effectiveness of Tool our business; our people, our processes Prynne and Group HR director, Neville Hounsome. and our technology. Box Talks Actions raised at last year’s Forum were first on the agenda The GBAM will be issued to managers and good progress has been made (see table below). 6. Publicise forum representatives roles and early next year and will be followed by The group received a half-year business update from the chief examples of good work Group Standard Operating Procedures executive, an overview of the Have your say results, a workshop (GSOPs) which detail company and / or on the new vision and values and a safety brief from the Group We will update you with progress on these throughout the year. legal requirements which are applied SHEA director, Gerry Duffy. To raise your views and share ideas, speak to your local, sector across all areas of the company. The A number of questions were also raised and answered during or National Employee Forum representative. procedures will identify specific operational requirements to be implemented in the workplace and are the result of thorough discussions with individual areas. More You said We did details on this will be communicated in the New Year. Time out to donate blood Policy introduced to encourage this. John London t: 01603 727240 e: firstname.lastname@example.org Recognition of service Annual Long Service Awards – 115 employees recognised so far. More visibility of job vacancies Weekly updates added to notice boards. Creative communications Changes to the MaG, Team Brief and MaGnet as well as more use of payslips. Supply of poster frames for high footfall areas like kitchens. We are still working on Parkers PPE issues and desk Group as well as re-launching Discipline and top training and we will update you on progress during Grievance Policies following inputs from last the year. We have also introduced an Equality and year’s forum. Diversity Policy and are training everyone across the Best place to work Winter 2010 The MaG 17 Making a difference where you work Have your say 70% of employees completed the NEW survey this year, a 10% increase on How do we compare? For the first time we have also externally 2009 and some key issues have been benchmarked our results against over 70 identified as a result. private sector organisations. This Areas where you are happy (more than will help us understand how we 75% positive response) with your job, are doing against companies your manager or May Gurney are: across a variety of industries. We achieved an engagement Safety Procurement score of 65% against a Team work benchmark of 79% which tells Contact with manager us that we need to continue to think and act differently if we are to Going the extra mile Clear what is expected at work be the best place to work. - working with you As part of Procurement’s Time for The areas where you felt your job, your Next steps Change Project (T4C) the team have manager or May Gurney need to improve Research has already begun into how we been out and about across the (less than 50% positive response) are: can improve in these areas and business with the aim of improving suggestions for actions were made at their understanding of operational Reward the National Employee Forum on 24th needs and to build better working Morale November. Sector management is also MaG we will have a full update on what relationships with the sectors. developing action plans with their HR we are doing to be the best place to work. Career Progression Donning their work boots and high-vis teams and these will be implemented at If you have any questions regarding Confidence in leadership jackets, procurement officers Sarah contract level and via the Employee Have your say please contact your Weaver and Hayley Wilson set off for our Confidence in speaking up and Forums during December and January. In employee forum representative or the HR Greenford Depot for a couple of days in challenging the Spring 2011 (March) edition of The team. November. They spent time with the front-line Vantage1 update Transforming service delivery operatives on their street cleansing, recycling and refuse rounds. They found it a valuable experience and gained a greater understanding of the Ealing Street Scene and the requirements of New ways of working have started to be • Process – An improvement in the way Highways. The project team has started the job. implemented on our street lighting the organisation of the stores has been work designing the changes which will Jason Jones, general manager for contract for Essex County Council, the implemented, generating more room involve setting up a new scheduling and street cleansing in Ealing, said: “Overall, first contract to be transformed as part of and better availability of stock. planning ‘hub’ to allocate work more I felt that the visit was hugely successful Vantage, our business transformation • Technology – The introduction of efficiently. Handheld devices will also be and I would urge all contract managers programme. handheld devices to record faults in implemented to improve the quality of to encourage these visits at their sites.” Examples of the changes being made street lights, replacing hand written information about the ‘assets’ we Sarah commented: ”As a result of our on the contract include: notes. This information is transmitted maintain. The changes will be visit I feel the relationship has been • People – Regular communication with back to the scheduling office in real implemented from January to April 2011. improved significantly and we look forward staff about the changes, 1-1 training time, enabling better scheduling of the to working better together in the future.” and on-site support to make the maintenance work. If you would like to visit Procurement Ellie Wallwork introduction of the new technology and The second contract to be transformed t: 07500 081024 or would like Procurement to come to e: email@example.com processes as smooth as possible. as part of Vantage will be East Sussex you, please call your Procurement contact or Beckie Earl, assistant VISION 2016 - To be the best support services business in the UK procurement officer on 01603 727416. USarah Weaver and Hayley Wilson. What we need to do: Technology • Embed our values Process • Revisit operating Vantage1 People model Transforming service delivery • Investigate the need for skills and partners for multi-service solutions VALUES Safe Innovative Honest Collaborative 18 The MaG Winter 2010 Best place to work Front-line staff taught diplomacy East Sussex Highways is using a new training programme to help front-line employees manage angry or distressed residents and road users. ‘Working in the Public Eye’, covers customer care responsibilities and conflict resolution. David Short, East Sussex Highways communications manager, added: “This Investing in our people and programme recognises that our people are on the front-line of customer care for our clients. It builds on the MAD celebrating success principles, especially ‘Take 10’ and ‘Walk over’.” New employees joining the Starting Out scheme and those One of this year’s graduates, Jamie Roberts, a quantity reaching the end of the two-year programme came together surveyor with Utility Services, said: “As part of the scheme at the annual induction/graduation event. I was given the opportunity to undertake an MSc in Quantity The event is designed to help new starters meet other Surveying and Commercial Management at Leeds Met apprentices, trainees and graduates and create links within University. This will further improve my future prospects and the company. It also helps them understand the May Gurney is a great example of May Gurney investing in its people.” culture and how their development and progression will be handled. For those completing the programme it is an opportunity to celebrate their achievements and pass on the Liz Bond • Starting Out Officer t: 01603 727459 • e: firstname.lastname@example.org benefit of their experience to the new starters. Double success in TJ Awards We enjoyed double success including the 18 Household Waste Recycling Centres ultimate accolade at the 2010 Training to provide a professional and friendly Journal Awards. The award wins were in service that gives employees and partnership with CRG Training and customers a pleasant and positive Consultancy and CCI & Associates for experience while ensuring the maximum their collaboration on a training project amount of waste is recycled. linked to our recycling contract with Norfolk County Council. The programme developed by the partners won ‘Best Training Partnership’ and then went on to take ‘TJ’s Special Achievement Award’. Improving communications As part of an initiative to enhance Nigel and Mike outlined key messages The award wins relate to work in communications the Norfolk Strategic from the recent May Gurney management training employees working at Household Partnership (NSP) team received conference, NSP contract successes, Waste Recycling Centres across Norfolk presentations from Nigel Dyer, newly areas for improvement and their thoughts in supervisory skills and customer care. appointed strategic director for highways on developing the partnership in light of The aim of the training was to enable the and Mike Thompson, NSP general manager. the comprehensive spending review. Appointments & promotions Nigel Dyer Highway Services New MAD logo strategic director Mike Baldwin Alastair Campbe ll As part of the Group commercial Highway Services Nigel’s initial update to the director strategic director for responsibility is for the Making A Mike Baldwin has been south west region recently secured Difference promoted to group Alastair’s career includes Lincolnshire Highways programme commercial director senior roles with Alliance contract and the Norfolk we have with responsibility for Costain, McNicholas Strategic Partnership (NSP) contract. refreshed our all commercial aspects of the business Group and Carillion. His initial brief is Nigel received an MBA from Manchester MAD logo. including procurement and estimating. to support the bedding down of our Business School and is a member of the You will see the logo as part of the Mike joined May Gurney in 2007 as newly mobilised contract with Torbay Chartered Institute of Highways and MAD briefings that are currently commercial director of Highway Council, which is being delivered by Transportation (CIHT). He has held being rolled out across the Group. Services. TOR2. Beyond this he will be senior roles with Tarmac, Alfred McAlpine ‘Take 10’ is the first module and will responsible for growing Highway and Carillion and has extensive be followed next year by ‘Walk over’ Services’ across the south west region. knowledge of the public sector. and ‘Lead by example’. Best place to work Winter 2010 The MaG 19 Sustainability Steering Group Sustainable achievement We’ve been presented with a Sustainability Award by our supply chain partners UKOS plc, for implementing green solutions that make significant steps to reduce our impact on the environment. The award was presented to Rebecca Earl, strategic procurement. Emma Halldearn, marketing manager at UKOS plc, said: “Rebecca’s contribution has been fantastic. Developing green solutions nBack row L to R: Tom Macagno, Jamie Edmonds, Nicola Peake and Gerry Duffy. Front row L to R: Nick Salt and Mark Pyrah. with our valued customers enabled us The Sustainability Steering Group improvement directors (Mark Pyrah for the communities in which we work, and to win 1st place in The Sunday Times (SSG) ensures that sustainability is Highway Services and Robin Salter for the overall impact our operations have on Best Green Companies Award.” included strategically and operationally Utility Services). The CET is represented the wider environment. We are all The steps we’ve taken include throughout the business by developing by Gerry Duffy, Group SHEA director and responsible for making any changes we reducing delivery schedules to, in and reviewing key objectives, policies, Nicola Peake, managing director of can to deliver innovative and tangible turn, reduce delivery van emissions systems and processes Environmental Services. benefits for our clients while reducing our by 22%; placing 61% of orders Each business sector is represented Gerry Duffy, SSG chair, said: “I’m reliance on natural resources, and I online, thereby reducing the need for by their operational director (Nick Salt for constantly impressed by the absolute believe that the SSG will help May Gurney paper-based catalogues; and Rail Services and Steve Longdon for dedication of SSG members to find deliver this vision.” purchasing 27% of products with an Environmental Services) or business innovative ways to reduce our impact on environmental benefit, compared to Karen Nicholson t: 01603 727417 an average of 22%. e: email@example.com Driving efficiencies The Norfolk Strategic Partnership (NSP) is working with supply chain partners SE Davis to develop techniques that recycle surface dressing chippings. Excess chippings are collected and reprocessed for re-use in the following year’s programme. The process has been Briefings reinforce developed over the last three years and has proved very successful in environmental and financial terms. safety messages Nicola Peake, managing director and a colleague on a construction site, who Professional standard for Emma Congratulations to Emma Pye, ecology Steve Longdon, operations director, fell from a platform and was impaled on manager for Utility Services, who has Environmental Services have visited a section of steel. become a Full Member of IEMA (Institute various locations to brief collection teams The sessions challenged teams to of Environmental Management). and reinforce the critical importance we think how we can all ‘Make A Difference’, Emma said: “To achieve this I had to place on employees’ health, safety and with a particular focus on the two areas produce a report on my professional welfare. with highest incident rates. Nicola and knowledge and work experience. I then had Nicola expressed her concern at the Steve thanked team members who are to undergo a telephone interview with two fact that, on average, each Environmental doing things correctly and helping others examiners. The interview lasted an hour Services’ employee will have an accident through Leading By Example. Those with and covered all aspects of environmental every three years at present rates. Steve bad habits were encouraged to Take 10, and sustainability issues, ensuring that I told teams how he had been affected check what they should be doing, and had sufficient knowledge and understanding early in his career by a tragedy involving commit to good habits for the future. to achieve the Full Membership.” 20 The MaG Winter 2010 Best place to work On the front-line From ‘highways ranger’ to ‘gritter driver’ - it’s all in a day’s work for Tony! Meet Tony Hyde, Some residents probably never see us because quite in Rayleigh and Hullbridge Road. a highways ranger often we’re working either late at night or in the early hours I also enjoy being part of the winter service team as it’s working on the to make sure the roads are ready for the morning traffic. It an essential part of keeping the travelling public safe and Essex Highways usually takes around two hours to complete my route, then the traffic flowing. contract by day - it’s back to the yard to clean the lorry and head home. Last winter was particularly bad and quite a lot of and during the people rang or emailed the council to say what a splendid winter months a Best bits about the job job we did in keeping rural roads well gritted throughout gritter driver by Being a highways ranger is very rewarding because it the winter. We were also thanked for our hard work by Iain night. Tony makes a real difference to the communities in which we Hurwood, Essex County Council and the highways transferred into work. portfolio holder for Rochford District Council. May Gurney at Recently, Lyn Harvey district Being thanked makes a big difference, it shows that the start of the Essex Highways contract in manager for Essex County Council, people notice and appreciate our work, which makes it all 2006 and is based at our Rochford dept. passed on thanks for a job well done worthwhile. from local councillors and residents. The day job We’ve also been thanked If you would like to see your team featured in ‘On the “During the day I work in a two-man gang as a highways recently by members of front line’ contact David Kennett on 01603 727340 or ranger. We carry out small scale but essential the public for work firstname.lastname@example.org maintenance work including clearing vegetation, we carried out removing weeds from pavements, hedge trimming, cleaning signs, clearing debris from gullies and culverts, and carrying out minor repairs to signs and other street furniture. And by night... Between October and April I’m also part of the winter service team. We receive notification from Essex County Council around 1pm every day to tell us whether there will be a ‘pre-salt’ (gritting action, including the start time), ‘stand-by’ (await further instructions as to whether we go gritting) or ‘no action’. If the decision is ‘pre-salt’ I head over to the Childerditch Depot. After starting my lorry to get it warmed up, I check it over to make sure everything is working before getting it loaded with 12 tonnes of salt. I then begin my route which covers parts of Basildon, Canvey Island and South Woodham Ferrers. Part of the Julia Chick route is ‘salting’ and other stretches are ‘dry running’ t: 07725 765112 e: email@example.com which means we don’t apply salt to the road. The MaG: Next issue: March 2011 • Copy deadline: 18/02/11 • Copy to: David Kennett, editor. 01603 727340. firstname.lastname@example.org To be removed from the mailing list please contact David Kennett on the details above. Printed on 100% recycled paper - when you’ve finished with your copy please pop it back in your recycling.