W elcome to the University of Maryland Medical Center. Our
goal is to provide you with the best care. Our staff has prepared this
guide to answer some of the basic questions you may have about the
Medical Center and give you a list of key phone numbers. If you
need additional information, please speak with anyone on your
health care team. They will be glad to help you.
The University of Maryland Medical Center (UMMC) includes
University Hospital, the Marlene and Stewart Greenebaum Cancer
Center, the University of Maryland Hospital for Children, and the
R Adams Cowley Shock Trauma Center. The doctors, nurses, and staff
on your health care team are highly skilled individuals who are ded-
icated to providing you with excellent care. They want to help you
recover and make your stay with us as comfortable as possible. Thank
you for choosing the University of Maryland Medical Center to meet
your health care needs.
Key Phone Numbers Inside Cover
Your Stay 3
Your Health Care Team 10
Key Topics and Services 12
Going Home 18
Patient Rights and Responsibilities 20
Informed Consent and Advance Directives 23
Gulf of Marseille, Paul Cezanne
“Just don’t give up trying to do what
you really want to do. Where there’s
love and inspiration, I don’t think
you can go wrong.”
ou may have arrived by Financial Arrangements,
car, ambulance, or heli- Counseling/Insurance
copter to our hospital. You While you are in the Medical Center,
may have planned for this admis- a staff member may review your
sion or it might be unexpected. insurance coverage. You may be
Either way, you will be assigned to asked for your insurance card, poli-
an excellent team of health care cy number, insurance company’s
providers, a patient care unit, and a address, and claim forms.
room. Once you are in your room,
The Medical Center will bill your
your nurse will review some basic
insurance company directly for
information with you and your fam-
services that are covered. If you do
ily. The staff will explain visiting
not have insurance, a staff member
hours and policies, as well as orient
will help you set up a payment plan
you to your immediate surround-
or apply for medical assistance.
ings, hospital routines, and servic-
es. The health care team will inter- The Medical Center accepts cash,
view you and/or your family and check, VISA, and MasterCard.
plan your care based on this infor-
If you are concerned about the cost
mation. Please provide the team
of your hospital stay, you or a family
with accurate and complete infor-
member can talk to a patient access
mation so that your care will best
admitting coordinator or case manag-
meet your needs. The staff is
er. The coordinator or case manager
always available to answer your
will counsel you about insurance
questions or concerns.
coverage, help you arrange a pay-
ment plan, or assist you in applying
for financial aid. A coordinator may
The nurse or nursing assistant can
be reached at 8-2827.
help each morning with your bath or
shower. Based on your ability to par-
ticipate, you will be involved in your
own care. Gowns are provided but
undergarments are not. If you need a
toothbrush, toothpaste, comb, or
other toiletries, please ask your nurse.
“He who has
health has hope,
and he who
has hope has
Flowers and Cats, Paul Gauguin
How to Store Belongings Meals
Anything you do not need should Three meals are served daily, and
be sent home, including luggage, times vary throughout the Medical
jewelry, money, and extra clothes. Center. Each day, you will receive a
Please store belongings in the bed- menu of food choices for the next
side table or cabinet. Put dentures day. Your nurse or other staff mem-
or eyeglasses in a case. Do not bers can tell you the general meal
wrap small items in paper towels or times and help you make choices.
tissues because they may be mis- If you miss a meal because of tests
taken for trash. The Medical Center or treatments, your nurse can
is not responsible for personal arrange for you to receive it upon
belongings or money. (See your return.
Valuables, page 17.)
A registered dietitian or dietetic
technician plans your meals. You
may be on a special diet, so check
Your ID band shows your name
with your nurse before asking visi-
and medical record number. Do not
tors to bring you food. If you want
remove it while you are in the
to discuss your diet or if you have
special food requirements, ask your • getting clear and prompt answers
nurse to contact the dietitian. to questions
• having time to make decisions
Patients may also refuse a treatment
Do not take medications you bring
in an effort to ease pain.
from home unless your doctor or
nurse tells you to do so. Please
inform your doctor or nurse about
The following policies are for your
everything you take at home, includ-
ing over-the-counter drugs and herbal
supplements. Electrical Appliances
Radios, hair dryers, portable televi-
Pain Management sions, and other personal appliances
Pain is a symptom experienced by are not permitted because they may
many patients with injuries, chronic ill- pose an electrical hazard.
nesses and after surgery. You will
receive assessment and prompt treat- Fire
ment of pain and other symptoms by: If you hear a fire alarm, stay where you
• having your reports of pain and are. The Medical Center sometimes
other symptoms taken seriously conducts fire drills to keep staff mem-
bers skilled in fire safety and to test its
• receiving information about what
alarm system. If there is a fire, staff
may be causing the symptoms
members will direct you to safety.
• having regular reassessments
• having treatment adjustments if Smoking
symptoms have not been eased There is no smoking permitted inside
• being referred to a pain or palliative the Medical Center. However, a smok-
care specialist if symptoms persist ing shelter is located outside, off the
first floor, South Hospital “B” wing.
• working with the health care team
to evaluate symptom management
• Your direct-dial number is 410- To arrange for television rental or
328- plus the four numbers on service, call 8-5005. Requests received
your phone. by 7 p.m. will be filled the same day.
• To make a local call, dial 9 then Please keep the volume low so as not
the area code and local number. to disturb other patients.
• To reach an outside operator,
The free channels include 41, 42,
dial 9 and then 0.
and 43. These are the patient edu-
• To call a number within the cation channels. The Chapel
Medical Center, dial 8 and the Channel is 47. (See Patient
last four digits. Education Television, page 16.)
• Call 8-6111 to order TTY equip-
ment (Telephone Device for the Visitors
Disabled). Visiting hours vary from unit to
• To make a long-distance call, unit. Your nurse will tell you the
dial 9 plus 0 and use a calling hours for your area.
card, or charge the call to your It is important for your care and the
home number. care of others on the unit to have no
• The Medical Center does not more than two visitors at any given
accept collect calls. time. Please check with your nurse
• You cannot get calls between for special visiting requests. The staff
10 p.m. and 7 a.m. will try to accommodate your needs
while keeping patient safety first.
• If you change rooms, your
Visitors must check in at the infor-
phone number will change.
mation desk in the main lobby and
• Ask at the information desk for
get a pass. In most areas, visitors
locations of regular and ampli-
must be at least 12 years old.
fied public phones.
In-house telephones are available
throughout the hospital for free calls
within the Medical Center.
Fisherman’s Cottage on the Cliffs at Varengeville, Claude Monet
“Little drops of water,
Little grains of sand,
Make the mighty ocean
And the pleasant land.”
JULIA A. FLETCHER CARNEY
The Market, Paul Gauguin
“In all things of nature there is
something of the marvelous.”
Your Room Call Signal
You are assigned to a room that The nursing staff will show you how
best meets your needs. Special con- to use the call signal in your room
sideration is given to protecting and bathroom. Someone will respond
patients from infections and other as soon as possible when you use it.
concerns. We make every effort to
give you the type of room you Room Numbering System
request. If it is not suitable, you The Medical Center is actually a series
may ask to be moved when anoth- of connected buildings. The room
er room becomes available. numbering system is a five-digit code
representing your building, floor, and
Bed room. The first number will be N
The nursing staff will show you (North Hospital), S (South Hospital),
how to raise and lower the bed. P (Psychiatry), T (Shock Trauma),
Please do not try to get out of bed C (Gudelsky Building) or W
unless your doctor or nurse says it (Weinberg Building).
is okay. Your bed should always be
in the “low” position when you get If you need help finding a room,
in or out of it. A staff member can please ask someone on our guest
help you with its adjustment. services staff or call 8-5473 on any
Your doctor or nurse may decide
there is a specific medical reason for
your bed rails to be raised. If so,
please do not lower them yourself or “To dream the
allow a visitor to do so for you. Use
the call signal to get a staff member if
you need assistance. To reach the
YOUR HEALTH CARE TEAM
Doctors Palliative/Supportive Care
Your attending doctor leads your The palliative care team is available
health care team. He or she is assist- to patients and their families when
ed by doctors receiving additional the patient has a life-threatening or
training, called residents and fellows. life-altering illness or injury. This
special care is designed to alleviate
Nurses symptoms such as pain, shortness of
Your nursing team may include reg- breath, nausea, and fatigue, as well
istered nurses (RNs), nurse practi- as to relieve suffering. Patients and
tioners, case managers, nurse exten- their families may receive counsel-
ders, nursing assistants, and others. ing to help them adjust to a chronic
A registered nurse will plan your condition. Patients receiving pallia-
nursing care. You will spend more tive care work with family members,
time with our nurses than with any physicians, case managers, social
other member of your care team. workers, pharmacists, nutritionists,
They provide physical care, health and members of the clergy to make
education, and emotional support. decisions about the best way to
On each shift, a specific registered cope with their illness. For more
nurse will supervise your care. information, speak with your nurse
or call the Department of Social
A case manager may work with your
Work at 8-6700. (See Ethics
team to plan your discharge and care
Consultation Service, page 13).
after you leave the Medical Center.
The case manager also is the key con-
Pastoral Care Team
tact with your insurance company
Chaplains are available in the hos-
while you are a patient. If you have a
pital seven days a week and after
question or problem, ask to speak to
hours in emergencies. If you would
your nurse, the charge nurse, or the
like a chaplain to visit, dial 8-6014
case manager in your area.
or call the hospital operator. Your
own clergy can visit anytime.
The pharmacy team works closely Physical therapists, speech thera-
with your doctor to make sure you pists, occupational therapists, and
get the most effective medications. respiratory therapists help you
When you leave, a pharmacist will return to normal activity as much
be available to discuss your medi- as possible.
cine and answer questions. The
pharmacy number is 8-2833. (See Other Health Care
Pharmacy, page 17.) Professionals and
Social Workers Lab technicians, dietitians, radiogra-
Social workers help you and your phers, and employees in security,
loved ones understand and cope maintenance, environmental services,
with disease and disability. They also and food and nutrition are among
find services in the community to the many people who make your
assist in your recovery. You, your hospital stay as beneficial and com-
doctor, or a family member can fortable as possible.
request a visit from a social worker.
The number to call is 8-6700.
“The first wealth
RALPH WALDO EMERSON
Woman with Dog, Mary Cassatt
KEY TOPICS AND SERVICES
Bank/ATMs and explain to the mother about
A branch of M & T Bank is located the benefits of having the paternity
on the first floor between the main of her child established. Also, the
lobby and the Gudelsky Building. Birth Registrar will send the com-
The bank is open Monday through pleted form to the Department of
Saturday. You will also find two Health and Mental Hygiene’s
ATMs in the inside and outside lob- Division of Vital Records.
bies of the bank which can be used
24 hours a day. Two additional Blood Bank
ATMs, owned by Bank of America, The Medical Center has a blood
are located on the first floor of the bank to serve you, and we welcome
South Hospital. donations by your family and
friends. With your doctor’s approval,
Birth Registration their compatible blood will be
Following the birth of a child, the reserved for you in case you need it.
Birth Registrar from the Medical You may be able to donate your
Center’s Health Information own blood before elective surgery.
Management (medical records) These “autologous” donations are
Department will interview the birth usually scheduled days or weeks
mother and: before your surgery. Ask your doc-
• prepare a birth certificate tor for details.
• get all required signatures
for the certificate
• file the certificate with the
“To know is nothing
Maryland Department of Health
and Mental Hygiene at all; to imagine
If the mother is not married, the
Birth Registrar will provide an
opportunity for the mother and ANATOLE FRANCE
father to complete a form recogniz-
ing that they are the child’s parents
Chapel Flowers and Balloons
A nondenominational chapel is When someone sends you flowers,
located on the first floor and is they are delivered to your room
open 24 hours. If you have a TV, when allowed. To avoid infection,
you can watch worship services on live flowers are not permitted in the
channel 47. The schedule is listed Cancer Center or Intensive Care Unit.
on channel 4. Only Mylar balloons are permitted in
the hospital, since some patients are
Contributions allergic to rubber.
A donation to the Tribute Program
is a way to recognize memorable Food Services
events. It allows you to honor a (Located on the first floor of the
loved one, friend, business associ- Medical Center)
ate, or care giver. It also can be a • Courtyard Cafe: 6:30 a.m.–
birthday, anniversary, or congratu- 6:30 p.m., Daily
latory present. A gift to the Tribute • Subway: 8:30 a.m.–2 a.m.,
Program honors the recipient and Monday–Friday; 10 a.m.–
supports the important work of the midnight, Saturday and Sunday
Medical Center. For information,
• Mama Illardos: 10 a.m.–11 p.m.
Ethics Consultation Service • Great Cookie: 8 a.m.–7 p.m.,
Sometimes patients, their families, Monday–Friday; 8 a.m.–4 p.m.,
and their health care team face dif- Saturday; 9 a.m.–3 p.m., Sunday
ficult treatment decisions. The • Donna’s: 7 a.m.–7:30 p.m.,
Ethics Consultation Service is a Monday-Friday
group of doctors, nurses, social • Rx Brew: 5 a.m.–3 p.m.,
workers, chaplains, and administra- Monday–Friday
tors who provide counseling and
support. For assistance or a
brochure, ask your nurse or the
hospital operator how to reach this
valuable resource. (See Palliative/
Supportive Care, page 10)
Gift Shop Interpreters
The Gift Shop is in the main lobby Foreign Language and Hearing
behind the reception desk. It carries Should you require a foreign lan-
a variety of magazines, newspapers, guage or sign language interpreter,
toiletries, snacks, and gifts. Hours or TTY (Telephone Text) equip-
are from 9 a.m. to 7:30 p.m. on ment, your nurse will make the
Monday through Friday, from 10 arrangements.
a.m. to 4 p.m. on Saturday, and
from noon to 5 p.m. on Sunday. To Lost and Found
reach the Gift Shop, Call 8-9913. The Medical Center’s Lost and
Found Office is on the first floor of
Hotels/Special the Shock Trauma Center in Room
Accommodations 83. It is open Monday through
Many hotels are located near the Friday from 7:30 a.m. to 4 p.m. Call
Medical Center and several offer dis- 8-1329.
counts for patients and their families.
For information, call 8-1500 or check Mail
at the Medical Center reception desks. Mail is delivered once a day,
Monday through Friday. Packages
Hope Lodge (410-547-2522) and
and telegrams are brought to your
the Ronald McDonald House
room as soon as possible. Please let
(410-528-1010), both located two
your family and friends know your
blocks from the Medical Center,
room number because mail will
are home-like settings for cancer
reach you faster if the address
patients and families of children
includes this information. If mail
with cancer and other diseases.
arrives after you are discharged, it
will be forwarded to your home.
For help finding low-cost accommo-
Stamps are available in the Gift
dations, contact the Department of
Shop and nurses or volunteers will
Social Work at 8-6700.
mail stamped letters for you.
Medical Records Access Parking and Escorts
The medical record is a confidential Parking for patients and their drivers
document and access is limited to is available at the Plaza Garage, 500
the patient and authorized persons, West Redwood Street, across from
according to Maryland law. The the main entrance of the Medical
patient can get a copy of his or her Center. Discount parking is available
medical record by completing and in some instances. For details, check
signing an authorization form, with the information desk in the
which is available on the unit prior main lobby or the parking attendant
to discharge, or by visiting the at the garage entrance.
Health Information Management
Valet parking for patients and
Department, Room P1G01, from 8
patient transporters is offered from
a.m. to 4:30 p.m. on weekdays.
9 a.m. to 5 p.m. weekdays at the
Medical Center’s main entrance.
Drivers should pull into the circle
Local and national newspapers are
driveway at the main entrance and
on sale in the main lobby’s Gift
ask to be valet parked. The cost is
Shop and in racks outside the
$5, in addition to the $6 garage fee.
Medical Center, along Greene
Valet service is free for patients in
Street. If you would like a newspa-
labor and for handicapped patients
per, ask a visitor to bring it to you
or contact volunteer services.
Visitor parking is available at:
Optical Services • Baltimore Grand Garage, Paca
Barenburg Eye Associates is in the Street between Baltimore and
main lobby near the revolving door. Fayette Streets
It is open from 9 a.m. to 4 p.m.,
• Marriott Hotel, Lombard and
Monday through Friday. Barenburg
can be reached at 8-5905
• Allright Parking, West Redwood
Organ and Tissue Donations and Eutaw Streets
Organ and tissue donations are life- Staff at the information desk (8-5473)
saving gifts to others. If you or your can arrange for an escort to accom-
family would like information, call pany you to your car. Generally, the
8-8441. service requires a 15-minute notice.
Patient Education Television Patient Advocate
We want you to learn more about If you have a concern about your
your health so that you can care for medical care or provider, or need
yourself when you go home. We special information or assistance,
provide you with three free patient please contact your nurse, the unit
education channels on your room nurse manager, or your doctor.
television. Channel 41 features a vari-
If you have a concern about your
ety of general health topics. Channel
medical care or provider but do not
42, The Parent Channel, focuses on
wish to discuss it with your care
caring for your newborn. Channel
team, contact a patient advocate at
43, HealthTV, provides information
8-8777. Patient advocates are avail-
on cardiac care, cancer care, and
able from 8 a.m. to 5 p.m. on week-
general health topics. Channel 41
days. At other times, you can leave a
runs from 7 a.m. to 10 p.m. daily.
message or contact the charge nurse
Channels 42 and 43 are available 24
to find the appropriate person. He or
hours daily. Program schedules are
she will follow up with you the next
posted in your room, or you can ask
your nurse to check for you.
“The things we truly
love stay with us,
locked in our
hearts as long as
Fritillaries, Vincent van Gogh
If you prefer, you can fill your pre- Please leave all valuables at home.
scriptions before leaving the Medical The Medical Center cannot be
Center. The outpatient pharmacy is responsible for money or valuables
on the first floor near the Gift Shop. not stored in our safe. To use the
Hours are from 9 a.m. to 5p.m. on safe, ask a staff member to make
Monday through Friday and from arrangements. You will be given a
9 a.m. to 4 p.m. on weekends. The receipt for your items in the safe.
outpatient pharmacy is closed on all
Upon discharge, you or a family
major holidays. Call 8-5233.
member can pick up your valuables
at the Security Service Center in
Room 83 on the first floor of the
Thanks to our volunteers, we provide
Shock Trauma Center. Please bring
extra services. Volunteers often can
your safe deposit receipt. Hours are
run errands, mail letters, or help you
from 7:30 a.m. to 4 p.m. on week-
with other special needs. Volunteer
days. At other times, call Security at
services may be reached at 8-5600.
The Medical Center provides free
on-campus shuttle service for
patients and guests. It picks up and
drops off riders at the main lobby.
If you must leave in an ambulance,
your case manager will help make
Planning Patient Satisfaction
When it is time to leave, your doctor We care about the quality of your
will discharge you. Your health care hospital stay. If you have concerns,
team will help you get ready to leave please contact your nurse, nurse
and give you instructions on how to manager, or a patient advocate.
care for yourself at home. Your pri- After you leave, someone may con-
mary nurse or doctor will contact a tact you by phone or mail to ask
case manager, if needed. about your experience. Your opin-
ions are confidential. We value and
appreciate your feedback.
On the day your doctor discharges
you, please be ready to leave by 11 Supplies, Equipment,
a.m. Your insurance will not cover Medicine, Instructions
your stay after your discharge. When Your nurse or other team members
you are ready to leave and your will help you make arrangements
transportation has arrived, a nurse or to get medicines, special equipment,
other staff member will help you get or supplies. They also will instruct
your things ready and accompany you and your loved ones in at-home
you to the main lobby. care.
Your doctor may schedule a return
visit to check on your progress. Note
the date, time, and place. “In our dreams, we
are always young.”
SARAH LOUISE DELANEY
Understanding Your Bill Kernan Hospital, University Specialty
Your bill from the Medical Center Hospital, Maryland General Hospital,
includes tests and procedures North Arundel Hospital, and Mt.
ordered by your doctor, room Washington Pediatric Hospital are
charges, and nursing care charges. also affiliated with the University of
You will get separate bills from the Maryland Medical Center should you
doctors who cared for you. If you require acute care, acute rehabilita-
have any questions, call the number tion, subacute rehabilitation, or
listed on the bill. For questions about chronic care. Your case manager can
the Medical Center bill, call 410-821- also give you information on other
4140. hospitals and nursing facilities that
provide the same types of care, as
Choices for Continued Care
well as long-term care.
after Your Discharge
After you leave the University of You can also arrange for home
Maryland Medical Center, you may health care with a provider connect-
need to go to another hospital or ed to the University of Maryland
nursing facility. You may also need Medical System. The Medical
home health services to continue System is one of the owners of VNA
your care. A case manager will help (Visiting Nurses Association) Home
you make these arrangements. Care and North Arundel Home Care.
Your case manager will discuss dis- Before you are discharged, our Case
charge plans with you and available Management Office will furnish you
options. You may choose from any with a list of home health providers
of these options or suggest other in Maryland. If you have any ques-
providers that you may know tions or need more information,
about. Your case manager will pro- please call our Case Management
vide you with a list of licensed Office at 410-328-6655.
nursing homes and rehabilitation
We look forward to helping you with
centers in your area.
your continuing health care needs.
PAT I E N T R I G H T S and RESPONSIBILITIES
The U N I V E R S I T Y O F M A R Y L A N D M E D I C A L C E N T E R is committed
to providing patients with quality care.
AS A PATIENT, YOU HAVE A RIGHT TO: be involved in your discharge plan. You You and your family members have a your health and medical history
receive considerate, respectful and can expect to be told in a timely manner right to discuss ethical issues with an • present condition
compassionate care regardless of your of the need for planning your discharge or ETHICS COMMITTEE representative. • past illnesses,
race, religion, color, national origin, sex, transfer to another facility or level of care. Call 410-328-8667 and ask for the • previous hospital stays
age, sexual orientation, disability, or Before your discharge, you can expect to hospital ETHICS COMMITTEE . • medicines
source of payment. receive information about follow-up care You have a right to voice your concerns • vitamins
that you may need. about the care you receive. If you have • herbal products
participate in the development and
be free from restraint or seclusion, of concerns, we urge you to: • any other matters that pertain
implementation of your plan of care.
any form, imposed by staff as a means of to your health, including
information about your diagnosis, Tell your physician, nurse or caregiver
coercion, discipline, convenience, or perceived safety risks
condition, and treatment in terms that about your concern.
retaliation. Restraint or seclusion may only providing the hospital or your doctor
you can understand. You have the right If you believe further action needs to be
be used to ensure the immediate physical with a copy of your advance directive,
to give written informed consent before taken, talk to the manager.
safety of you, staff, or others and must be if you have one.
any non-emergency procedure begins. You may also contact the PATIENT
discontinued at the earliest possible time. asking questions when you do not
be informed about outcomes of care, ADVOCATE at 4 10-32 8-8 77 7 .
know about professional and financial understand information or instructions.
treatment and services provided, including If your concerns are not addressed to
ties between institutions and people telling your doctor if you believe you can’t
unanticipated outcomes. your satisfaction, call our PATIENT SAFETY
caring for you. follow through with your treatment plan.
refuse treatment to the extent permitted HOTLINE at 410-328-SAFE , or email
request that your family or representative outcomes if you do not follow the care,
by law and to be informed of the possible 8 SAFE@UMM.EDU
of your choice and your own physician be treatment and services plan.
consequences of the refusal. You may also call the MARYLAND
notified of your admission to the hospital.
agree or refuse to take part in medical OFFICE OF HEALTHCARE QUALITY at reporting changes in your condition or
access protective and advocacy services in symptoms, including pain, to a member
research studies. You may withdraw from 1 -877-402-8218 or TH E JOIN T
cases of abuse or neglect. The hospital of the health care team.
a study at any time. COMMISSION at 1-800-99 4 -6 6 1 0 if
will provide a list of protective and
participate or refuse to participate in you feel we have not adequately acting in a considerate and cooperative
recording or filming for purposes other responded to your concern. manner and respecting the rights and
pastoral and other spiritual services. property of others.
than identification, diagnosis or treatment.
Chaplains are available to help you
sign language or foreign language AS A PATIENT, YOU ARE RESPONSIBLE FOR: following the rules and regulations of
directly or contact your clergy.
interpreter services. We will provide an the health care facility.
confidential clinical and personal records. providing the hospital with complete
interpreter as needed. and accurate information when required, keeping your scheduled outpatient
see your medical record within the limits appointments or cancelling them in
formulate advance directives and have including the following:
of the law. advance if at all possible.
them followed within the limits of the law your full name, address,
and the organization’s capabilities. We can an explanation if we restrict your visitors,
home telephone number
provide you with information that will mail, or telephone calls.
date of birth
help you complete an advance directive. an explanation of hospital rules.
Social Security number
have your pain assessed and to be involved an examination and explanation of your
in decisions about managing your pain. bill, regardless of how it is paid. insurance carrier
know the names and professional titles of employer
your physicians and caregivers.
In the Orchard, Camille Pissarro
“If anything is sacred, the human
body is sacred.”
INFORMED CONSENT AND ADVANCE DIRECTIVES
Informed Consent Advance directives, such as a
To help you understand your med- durable power of attorney for health
ical treatment, your doctor will talk care or a living will, will help your
to you about: family, doctors, and nurses know
• your illness your wishes. If you have an advance
• the plan for treating your illness directive, please bring it with you or
make certain your doctor has a copy.
• the possible benefits and risks
If you do not already have a written
of the treatment
advance directive, you may obtain
• other ways to treat your illness one, or you may discuss your wishes
• what may happen if you decide with your doctor and a witness, both
against treatment of whom will then document your
wishes in your medical record.
Your consent is needed before any
treatment is initiated that may involve
Notice of Information on
significant risk to you. Consent is not
needed in certain emergencies where
The University of Maryland Medical
treatment cannot wait.
Center has a legal duty to protect
your health information. Your rights
regarding this protected information
Advance directives are instructions
are outlined in our Notice of
you give about the care you want if
Information Privacy Practices, a copy
you become unable to communicate.
of which is given to you upon regis-
You may give these instructions to
tration. The Medical Center may use
your family, close friends, nurses, or
and disclose this protected informa-
doctors. Writing down your instruc-
tion to continue your treatment, to
tions is the best way to make sure
receive payment for services, and for
everyone knows what you want.
other purposes as described in the
If you have not talked with anyone notice. If you have any questions,
about your wishes, your doctor will please refer to the Notice of
discuss your care with your family or Information Privacy Practices or con-
any guardian appointed for you, as tact a patient advocate.
permitted by Maryland law. They
will make decisions if you cannot.
Bank/ATMs, 12 Newspapers, 15
Bathing, 3 Notice of Information Privacy
Belongings, 4 Practices, 23
Birth Registration, 12 Pain Management, 5
Blood Bank, 12 Palliative/Supportive Care, 10
Chapel, 13 Pastoral Care Team, 10
Contributions, 13 Optical Services, 15
Ethics Consultation Service, 13 Organ and Tissue Donations, 15
Financial Arrangements, Parking and Escorts, 15
Counseling/Insurance, 3 Patient Advocate, 16
Flowers and Balloons, 13 Patient Education Television, 16
Food Services, 13 Patients Rights and
Gift Shop, 14 Responsibilities, 20
Going Home, 18 Pharmacy, 17
Health Care Team, 10 Room, 9
Hotels/Special Accommodations, 14 Safety, 5
Identification Band, 4 Shuttle Service, 17
Informed Consent and Smoking, 5
Advance Directives, 23 Telephones, 6
Interpreters, 14 Television, 6
Lost and Found, 14 Transportation by Ambulance, 17
Mail, 14 Valuables, 17
Meals, 4 Visitors, 6
Medical Records Access, 15 Volunteers, 17
The University of Maryland Medical Center is part of the
University of Maryland Medical System. The University of Maryland Medical System
and its affiliated hospitals and health care facilities are equal opportunity employers
and proud supporters of an environment of diversity.