Document Sample
2512 VOLUNTEERS Powered By Docstoc
					2512 VOLUNTEERS                                                                           8/06

2512.1 PURPOSE

      The purpose of a Volunteer Program is to enhance the experience of park and historic site
      visitors in the areas of education, interpretation, and outdoor recreation, and to expand the
      range of services that the Division would otherwise not be able to offer.

      Managers are not to use volunteers to take the place of regular employee work schedules
      or duties. Volunteers may supplement; they may not replace regular employees or
      employee duties and responsibilities.


      A Volunteer is a person who provides goods or services to the Division or to one of the
      Division-managed sites, with no monetary or material compensation. This procedure
      applies to all persons volunteering on an individual basis, including:

      A.      Regular Volunteers. Individuals who agree to provide assistance over an
              extended period of time but who are not in residence on the site during their
              volunteer tenure.

              (Example: daily for a 4-week program session)

              (Example: 1 day a month for the summer season for a particular work project or
              special program)

      B.      Occasional Volunteers: Individuals who provide assistance on a one-time basis.

              (Example: instructor for a weekend black Powder Demonstration)

              (Example: a one-day assistant with a canoe trip)

              (Example: one-time help with shoreline cleanup as part of a planned program for
              the site)

      C.      Campground Hosts: Individuals or couple who agree to reside temporarily in the
              campground for an extended period of time.

      This procedure does not apply to organized groups. Procedures will be forthcoming at a
      later date for organized support groups, such as "Friends of . . .," civic service
      organizations, and foundations.


      Employees of the state may be enrolled as a Volunteer provided that their service is
      outside the scope of their employment duties and responsibilities, and is performed at a
      time outside their regular working hours.

     The volunteer Program will be administered by the Division's Volunteer Coordinator who
     will monitor and update guidelines and procedures, monitor statewide consistency of
     basic elements, maintain the Volunteer Roster, and provide other oversight needed for the


     Each Region or Site Manager may structure and manage its own Volunteer Program
     within the guidelines of these procedures. Managers may delegate day-to-day
     management of their Volunteer Programs to others within their organization, but must
     retain oversight and ultimate responsibility for its success or failure.

     The individual designated for day-to-day management of the Volunteer Program should
     be a regular employee, should be clearly instructed as to his/her responsibilities in the
     program, and should be provided with ongoing oversight by the Manager. (Example:
     Senior Ranger may be designated to manage a trails volunteer.)

     Campground Host Programs shall be managed by the Manager, Assistant Manager, or
     Park Ranger.


     The Manager shall prepare ahead of time a Volunteer Program Plan for each volunteer
     position. At a minimum, the plan shall include the following elements.

     A.      Dates of service

     B.      Description of assignments

     C.      Orientation and Training schedules

     D.      Evaluation schedules and methods


     Applicants should be informed of specific volunteer assignments available, and on other
     factors that pertain to the volunteer service such as service schedules, site features, etc.,
     so that they may complete their applications with pertinent information. "Volunteer
     Information/Application Packets" shall be available at the site and provided upon request.
     Successful candidates for volunteer positions shall submit completed applications as
     indicated below:

     A.      Regular Volunteers shall have completed and submitted a "Volunteer Waiver"
             and a "Volunteer Application". Both originals shall be retained in the Site
             Office. A photocopy of the front page (only) of the application shall be
             forwarded to the Volunteer Coordinator.
     B.      Campground Hosts shall have completed (1) a "Volunteer Waiver," (2) a
             "Volunteer Application", and (3) a "Campground Host Application Supplement."
             All originals shall be retained in the Site Office. The front page (only) of the
             "Volunteer Application" shall be forwarded to the Volunteer Coordinator. If the
             Campground Host applicant is a couple, each spouse can complete and submit a
             joint application.

     C.      Occasional Volunteers shall have completed a "Volunteer Waiver" only, to be
             retained in the Site Office. They are not required to submit application forms.
             (See Volunteer Waiver)

     The Manager shall be responsible for determining the suitability of an applicant for each
     volunteer position. References named in the application should be contacted to assist with
     the determination of suitability.


     The application includes a "Volunteer Statement" by which the Volunteer acknowledges
     receipt of information pertinent to his/her volunteer position. The "Volunteer Statement
     shall be signed by the Regular Volunteer and the Campground Host. It shall be retained
     in the Site Office with the Volunteer's application.


     All Volunteers shall be required to complete a "Volunteer Waiver" prior to active
     participation as a Volunteer. The "Volunteer Waiver" shall be kept on file in the Site
     Manager's Office.


     An individual's acceptance into the Division's volunteer service will be confirmed by one
     of the following procedures:

     A.      By the Site Manager receiving from the Volunteer a signed "Volunteer Waiver,"
             and submitting to the Volunteer Coordinator a photocopy of the front page only
             of the application, accompanied by a check to cover insurance costs. (See
             "Insurance.") This procedure is required for Regular Volunteers and Campground
             Hosts. It is optional for Occasional Volunteers, and is the only way in which they
             can be included in the Volunteer Insurance Program.

     B.      By the Manager obtaining a signed "Volunteer Waiver" from Occasional
             Volunteers, to be retained in the Site Office.
2512.11 LENGTH OF SERVICE (Campground Hosts Only)

      Volunteer Campground Host service periods may extend up to 24 weeks, but must be
      planned for at least 8 weeks in length. Hosts are required to provide a minimum of 24
      hours of assigned service per week for participation in the program. If the Campground
      Host is a couple, the 24 hours may be split between the two. Sites shall be limited to one
      campground host at a time per campground. (Exceptions are allowed with approval from
      Region Manager.)


      A.      The Manager is responsible for preparing a description of the Volunteer's
              assigned duties and a time schedule. This should be done jointly with the
              Volunteer, so that the needs of both parties are given full consideration and so
              they will both share the same expectations as to the end result.

      B.      Assigned duties may include some tasks similar to those performed by division
              employees, such a litter pickup, trail repair, interpretation, program leadership,
              administration, or monitoring of ParkPass compliance. However, Managers are
              not to use Volunteers to take the place of regular employee work schedules or
              duties. The Volunteer Program is meant to supplement, not supplant, staff labor
              and merit positions. Remember, Volunteers are not covered by Workers'
              Compensation and should not be unduly exposed to risks of injury.

              1.      Assignments for Regular Volunteers and Campground Hosts shall be in

              2.      Assignments for Occasional Volunteers may be oral, but should, at a
                      minimum, be carefully thought through by the Manager and fully
                      discussed with the Volunteer.

              3.      Some flexibility is expected for Campground Hosts to serve the campers
                      as the need arises during evening hours. However, the same guidelines
                      used for "on call" time of regular staff will apply: only actual response
                      time and patrol time will be counted toward the 24-hour minimum
                      requirement. Volunteer responsibilities may include camper registration
                      or fee collection as needed during evening hours when the registration
                      desk is closed. Assigned duties for Campground Hosts are expected to
                      include some light maintenance to supplement regular repair and
                      cleaning performed by the regular staff.


      When volunteers are actively performing volunteer services they should be readily
      recognizable as someone who is associated with the site or the Division of State Parks
      and Historic Sites, but also distinguished from regular paid staff. For this reason, patches
      and nametags will be issued to all Regular Volunteers and Campground Hosts. They
     should be asked to wear these when on service assignments.

     1. Shirts. Although Volunteers are responsible for providing their own clothes,
        Managers may also provide white or tan cotton shirts or the Division's green polo
        (seasonal) shirt for use during the Volunteer's tenure, provided that the length of
        Volunteer assignment warrants it and the site's budget permits.

     2. Patches. Official Volunteer patches will be provided to Managers for issue to their
        Volunteers for use during their volunteer tenure. They are to be sewn on the left
        sleeve. In addition, Campground Host patches are to be issued to all Hosts, to be
        sewn on the sleeve ½ inch below the Volunteer Patch. Patches will be made available
        from the Volunteer Coordinator through the Region Office.

     3. Name Plates (Regular Volunteers and Campground Hosts Only). Managers are to
        issue a name plate for use by Regular Volunteers and Campground Hosts matching
        the following specifications:
            a. Name: First and Last Name (in that order)

             b. Material: Plastic

             c. Name Plate Size: 3" x 1"

             d. Color of background: Green

             e. Color of lettering: White

     Nameplates meeting the specifications above are available from the Volunteer
     Coordinator. Nameplates are to be worn on the front shirt right pocket.


     Orientation is essential to the success of the Volunteer's service to the site and to the
     positive benefits experienced by the Volunteer. As a first item of business, the Manager
     should acquaint the Volunteer with his/her assignment, with the site, with the staff, and
     with the laws, rules and procedures which pertain to their assignments or which they are
     more likely to need to know.

     A.      Regular Volunteers and Campground Hosts may need ongoing training in their
             assigned areas of responsibility, or on various procedures, such as CPR, use of
             state vehicles and equipment, how to handle emergencies, and information on
             Georgia's state parks and historic sites. the Manager holds responsibility for
             determining and providing for their training needs.

     B.      Campground hosts should also receive orientation on the surrounding community
             and other division sites and programs. Campground Hosts should receive CPR
             training either prior to or within the first week of their assignment.

      Brochures and general literature from the Division's central office will include
      information on the volunteer program, and fliers may be made available for posting on
      the parks and historic sites. Site Managers are encouraged to actively promote their own
      Volunteer Program through the local media and on-site advertisement in order to solicit
      special skills or generate local interest.


      The Hosts should become personally familiar with the park's offerings so that they may
      provide the best possible information to the campers they serve. Therefore, the
      Campground Host should be encouraged to participate in the site's activities. When the
      host's participation in an activity does not preclude paying guess from participating, and
      does not use up consumable resources, they should not be charged. The Campground
      Host Program is meant to be managed by and tailored to the individual site. It therefore
      becomes the responsibility of the Manager to determine which, if any, activities may be
      offered without charge, or when they may be offered.


      At the beginning of Campground Host tour of duty, each host will be issued a Card valid
      for 5 free rounds of Golf, cart included, on any of the state park golf courses. Some
      exceptions may apply.

      They are permitted to play golf at any of the Georgia State Park Golf Courses under the
      following guidelines:

      1.      Card Valid for 5 Free Rounds are numbered and non-transferable.

      2.      Only ONE (1) Card will be issued within a 12-month period and will be
              monitored through the Golf Operations Office.

      3.      Hosts are permitted to play anytime Monday through Friday and after noon on
              Saturday, Sunday and holidays.

      4.      TEE TIME IS REQUIRED. The course pro/manager will be called (by their
              park manager, supervisor, golf manager, or golf superintendent) ONE DAY in
              advance to book a tee time at the course they intend to play. Tee times are given
              based on availability.

      5.      Card Holder may use a golf car without charge as long as sufficient cars are
              available to meet patron demands (exception at Little Ocmulgee and Georgia
              Veterans, the established cart fee will be charged per round).

      6.      Any camp host walking in without a tee time and expecting to play will be
              charged regular rates.

      7.      A current host member card or ID will be requested at time of play.
      8.      Under no circumstances will host play deny a golf patron the opportunity to play
              without delay.

      9.      Cart fees may be required during peak play at all courses.

      10.     Host must abide by all player rules and regulations including dress code rules.

      11.     Host is not entitled to any discounts or employee pricing at any clubhouse or
              restaurant/grill during their off time.

      12.     Host is expected to cancel tee time, through clubhouse, if unable to play for any
              reason. Try to notify at least 4 hours prior to tee time but as soon as possible so
              that time can be resold if not needed.

      13.     Any violations or abuse of this policy may result in termination of privileges.

      Clarifications: Campground Hosts serving on a park with a golf course do not have to
      use their 5 Free Rounds Card at their local course. They may be asked to perform some
      volunteer service at the course in exchange for 1 free round each week or rounds at the
      Golf Course Manager’s discretion. This privilege can also be revoked if misused.

2512.17 THE CAMPSITE (Campground Hosts Only)

      Each park that is participating in this program will be required to provide a campsite with
      electrical and water hookups and a ParkPass. The Volunteer Coordinator will provide the
      standardized sign designating the campground host site. If possible, a sewage hookup
      should be provided. It is the manager's responsibility to monitor the upkeep of the host
      site. Even though it is required that the Campground Host remain camped for an extended
      period, the host shall not be permitted to install equipment, furniture or structures on the
      site typically associated with a permanent residence or which would give it the
      appearance of a residence.


      Regular Volunteers and Campground Hosts are required to purchase, at their own
      expense through DNR, accident medical insurance and personal liability insurance.
      Insurance provides protection of any other personal collectible insurance. Occasional
      Volunteers may also purchase the insurance provided that they complete all other
      requirements of the Regular Volunteer application process (i.e., submit a completed
      "Volunteer Application," "Volunteer Statement," and "Volunteer Waiver"). Excess
      insurance is $3.00 per year and provides the following coverage:

      A.      Accident Medical Insurance: Pays up to $25,000 for medical treatment of the
              Volunteer, Hospitalization and licensed nursing care required as a result of a
              Volunteer-related accident. Accidental death and dismemberment coverage is
              included. Certain limitations apply.

      B.      Personal Liability Insurance: Protects the volunteer from personal injury or
              property damage claims arising out of the performance of the volunteer's duties.
      The Volunteer Coordinator will administer the insurance program by annually purchasing
      excess accident and personal liability insurance for a predetermined number of Division
      Volunteers. The volunteer's insurance check, made out to DNR, is to be forwarded with
      the volunteer's application (front page only) to the Volunteer Coordinator.


      Volunteers may be authorized to drive state vehicles as part of their assigned duties.
      Property damage or personal liability claims from the third party arising out of a vehicle
      accident will be covered by the state vehicle insurance program at no cost to the
      Volunteer, provided that the Volunteer is authorized to drive the state vehicle and the
      accident occurred during the performance of assigned duties.


      The preferred method is for program participants to provide their own transportation.
      However, site visitors may be transported in state vehicles, if, in the opinion of the
      Manager that is more efficient or safer for the guests. If state vehicles are used, it is
      preferred that a state employee be the driver. Transportation planning is an important
      element of any successful program, and plans should be made well in advance of the
      program. Guest injuries are not covered by state insurance.


      Volunteers are not employees of DNR or the State of Georgia. Their volunteered services
      are accepted by DNR as a donation or gift to the State of Georgia. The structuring of the
      Volunteer Program is to make the acceptance of donated services as beneficial to the
      users of the state's facilities as possible and to enhance the quality of the visitor's
      experience. Similarly, the assignment of hours of service and of duties are to allocate
      opportunities among the volunteer corps, and are not meant to exercise control or
      direction over the Volunteers. Injuries a Volunteer may suffer, including death or
      dismemberment, while participating in the Volunteer Program are not covered by
      Worker's Compensation.


      The manager may terminate a volunteer's participation in the program with no advance


      Improvement in the division's Volunteer Program can come only if evaluation is seen as a
      constructive and necessary part of the program. Joint evaluation by both the Manager and
      the Volunteer is essential. The evaluations should be reviewed prior to the next volunteer
      service period at each site. Similarly, the overall structure of the program will be
      improved as evaluations from various sites are compared. Sharing end-of-service
      evaluations with the Volunteer Coordinator along with the Manager's recommendations
      will ensure ongoing improvement in the program.

O.C.G.A. 12-2-6

DNR Rule 391-5-1-.01(b)