Boys & Girls Village 528 Wheelers Farms Rd. Boys & Girls Village chooses CCS to Install Milford, CT 06460 Cisco VoIP Phone System. 203‐877‐0300 The Problem When the hard drive of the main phone unit at Boys & Girls Village Contact: Contact: h d Mik V IT M t dt C ti t crashed, Mike Vanacore, IT Manager, turned to Connecticut Michael Vanacore, IT Manager Computer Service for emergency assistance when vendor they had been using proved to be of little help. CCS set up a temporary Mission phone system to keep the company’s 3 locations operating. To "serve children and families in at‐risk situations by strengthening Boys & Girls Village decided that it was time for a new phone th i bilit t succeed in life" h their ability to d i lif " has solution Their current system was not only outdated but had solution. Their current system was not only outdated, but had remained much the same through totally failed. They needed reliability, and the solution that CCS the years since their founding in recommended from Cisco matched up perfectly. 1942 as the original "Boys Village.“ The Solution In determining the needs for their organization, Boys & Girls Village y worked closely with CCS account executive Dean Rustic and chose Cisco’s Call Manager ‐ Business Addition as their solution. With their old system, updates and changes were site dependent and the IT staff had to go to each individual location in CT to make any changes. Now, with the Cisco VoIP system, IT personnel can do one universal update, remotely accessing the system from anywhere. “Reliable, absolutely reliable. They have approximately 150 phones divided between their 3 From network design and locations. implementation through “It’s now one unified system, rather than three separate supporting our organization, systems with problems” says Mike Vanacore. Connecticut Computer Service is rock solid reliable.” Boys & Girls Village is now tapping into advanced features such as Mike Vanacore ‐ Mike Vanacore Instant Messaging, Presence, and Unified Communications with voicemail tied into Exchange 2007. Calls can now be transferred between sites, rather than having callers hang up and redial. An inbound call can now follow any employee to whichever office they are working in, or to their cell phone. Key employees who work at multiple locations now have the same phone numbers at each l l h h 3 i h bl i locale, rather than 3 separate extensions. The once problematic intercom system, which provides security at their shelters, is now “We wouldn’t be a success if it interfaced with their Cisco phone system, for added safety and wasn’t for CCS.” improved functionality. – Mike Vanacore Boys & Girls Village Project Results It was imperative that the organization had a reliable communications network that functioned effectively, 24 hours, seven days week. Boys & Girls Village serves children & families, often in crisis, from their main campus in Milford, and through community offices located in Bridgeport and Waterbury. Within 3 months after contacting CCS, Boys and Girls Village had their new Cisco VoIP Phone System up and running after contacting CCS, Boys and Girls Village had their new Cisco VoIP Phone System up and running smoothly. “Looking at a multi‐site phone system installation was a large task. We were fortunate to have Marc Siciliano from CCS as our project manager who brought his wealth of knowledge of VoIP Systems to full bear on our project. As large as this seemed, Marc made it a smooth transition ” made it a smooth transition.” About Boys & Girls Village Boys & Girls Village serves children and families throughout Connecticut from their main campus in Milford, Connecticut, and through community offices located in Bridgeport and Waterbury. Their motto, "Building Communities ‐ One Family at a Time," has been affirmed by the thousands of children and families who have made their way with the help of Boys & Girls Village. The clients of Boys & Girls Village are children in crisis or children with learning difficulties who have experienced rejection, failure or abuse. Through the years, the agency has evolved into a leading therapeutic and learning facility offering residential shelter, clinical, after‐school, counseling, special educational, foster & adoptive programs, family support services, and day programs for children and their families. Helping children and their families gain a full life has been the goal at Boys & Girls Village since 1942.
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